1853 Customer Queries Jobs - Page 33

Job Title : Customer Services Experience : 0 to 10yrs Location : Thane/Airoli/ Malad Key Responsibilities : HandlingCustomer Services / voice / blended Salary : 10k to 40k shift : Day / Night . Need Excellent Communication Skills

Hiring Alert!! We are seeking a detail-oriented and empathetic Customer Support Executive to enhance our customer experience. The Customer Support Executive will be responsible for managing customer queries and complaints. They will also be asked to process orders, and modifications, and escalate complaints across several communication channels. Job Description: Responding promptly to customer inquiries and resolving their issues Communicating with customers through various channels Such as Emails and Calls Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Qualifications: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent; college degree preferred Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Work Location: In person,

Process :- Punjab National Bank - Sales Process - Hsc/Graduate - Good communication - Salary:- 13,000 In hand + Incentive - Shift Timing:- 8 Hours Shift - Day shift - Rotational off Required Candidate profile Qualification: Min HSC How to Apply Ready to start your journey with us? Call or send your updated CV via WhatsApp: HR Namrata:- 8624868754 Don’t wait! Take the first step toward a career today. Perks and benefits High Incentives and growth opportunities.

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS scores through exceptional service * Coordinate with teams for issue resolution * Ensure accurate data entry into Exel spreadsheets Provident fund Sales incentives

Hi Jobseekers, We are looking for a motivated and empathetic Customer Support Executive to join our team. Job Title: Customer Support Executive Location: Gurgaon Salary: Up to 3.5 LPA Requirements: UG/Grad + Fresher/Experience all can apply Salary - 21k CTC - 30K CTC (Depending upon the experience) + Performance Based Incentives Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Troubleshoot basic issues related to products or services Maintain a positive, empathetic, and professional attitude toward customers at all times Document customer interactions and escalate complex issues to the appropriate department Follow up with customers to ensure resolution and satisfaction Work closely with internal teams to improve customer experience How to apply - Interested can connect over call at: 7388872578 (Namrata)

The Company | Prismbiz Solutions Pvt. Ltd. We enable our clients to become the best at what they do, thanks to our multinational expertise in the area of Marketing, Sales, Procurement, Accounting & Finance, Employee Hoteling, Call Center Support, etc. Our relentless focus on collaborative value creation with our customers enables them to reach a new high in their area of focus. Our Client | Gulf Bio Analytical Group. Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions. We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically. Work Load Administrator We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team. This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA. You need to maintain control on scheduling of Engineers in the field plan agreed with customers. so, we are looking forward to a seasoned professional who can make a lasting and positive impact Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important. We have to focus on the Efficiency and Utilization of the service delivery team going forward. Roles & Responsibilities • Log Calls in the CRM as soon as a complaint is received via Email / Phone / WhatsApp • Admin and arrange the site visits in the most efficient way to Utilize Time and Minimize Travel • Follow up on Spare Parts raised under Warranty to facilitate visits • Constant Follow up with Engineers and Customers over Phone and Emails • Ensure 100% PM Execution during the Contract Period • Order invoicing as per Contract Terms • Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts. Qualification/Knowledge/Experience • We are looking for a candidate with knowledge in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business: • Strong knowledge and understanding of software packages and technologies used in a typical customer support. • Ability to attend and revert back to customer for the reported issues. • Ability to generate, analyze and interpret data. • Must be able to work under constant deadline and manage multiple sites scheduling. • Excellent oral and written communication skills. • Must have a can-do attitude towards all tasks Prismbiz Sol. Pvt. Ltd. #03, 17th cross, 2nd A Main Rd| Behind Uma Maheshwara Temple| Banashankari Stage II Banashankari, Bengaluru, Karnataka 560070 GST: 29AAJCP3188N1ZK |CIN: U74999KA2017PTC104812 | Tel: +91 080 4611 4555 | Email: contactus@prismbizsol.com

Tata 1mg is looking for a proactive and detail-oriented Senior Executive to handle customer complaints and escalations arising from Local Fulfillment Centers (LFCs) and Fulfillment Centers (FCs). The role requires hands-on coordination with warehousing teams, front-line customer support, and operations managers to ensure timely and accurate resolution of issues. Key Responsibilities: Handle escalations from LFCs and FCs related to delays, wrong product delivery, or missing items. Investigate and resolve customer complaints promptly by coordinating with warehouse and delivery teams. Maintain MIS reports and escalation trackers; ensure regular updates to stakeholders. Liaise with warehouse executives/managers to ensure smooth operations and order flow. Follow-up on internal complaints till closure and ensure high CSAT scores. Maintain records of complaints, actions taken, and outcomes using company CRM tools. Provide data-based inputs to reduce recurring issues and operational breakdowns .Maintain SLA for resolution timelines and ensure root cause analysis of repeat complaints. Communicate with customers in a professional manner for high-quality service recovery. Report to Operations Manager and work cross-functionally with logistics and support teams. Key Skills Required: Strong communication and problem-solving skills Prior experience in customer service, logistics coordination, or warehouse operations Working knowledge of Excel / Google Sheets (MIS reporting a must) Basic understanding of supply chain or e-commerce order flow Ability to coordinate with multiple internal teams to resolve customer issues Knowledge of CRM or complaint-handling systems preferred Preferred Background: Candidates with experience as Warehouse Executive / Customer Support / Ops Coordinator Exposure to last-mile or fulfillment operations is a plus Immediate joiners will be preferred Job Type: Full-time Work Location: Gurgaon (On-site)

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Arti 9522754537 Required Candidate profile Graduate is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Email Resume - vrinda.gupta@naukri.com About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Key Role Respond to customer queries via phone , email in a timely and professional manner Handle account-related issues , product information requests, and complaints Maintain a deep understanding of platform features, pricing, and policies Escalate unresolved issues to relevant departments and ensure closure Document interactions and update customer records accurately in CRM tools Maintain TAT (Turnaround Time) and FTR (First Time Resolution) benchmarks Collect feedback and share insights to improve service quality

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Confirm your presence on Email Resume - vrinda.gupta@naukri.com Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 14th July 2025 (Monday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person Vrinda Gupta Documents Required - Updated Resume in hard copy About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Key Role Respond to customer queries via phone , email in a timely and professional manner Handle account-related issues , product information requests, and complaints Maintain a deep understanding of platform features, pricing, and policies Escalate unresolved issues to relevant departments and ensure closure Document interactions and update customer records accurately in CRM tools Maintain TAT (Turnaround Time) and FTR (First Time Resolution) benchmarks Collect feedback and share insights to improve service quality Please Note - 1- Excellent English speaking and writing skills are required. 2- It is a voice process purely. 3- Office Location Express Trade Tower 2, 9th Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) {Free shuttle facilities from botanical garden metro} 4-Working Days 6 days ( 5 days in office, 1day WFH) 5-Salary offered - Upto 22k in hand + PF + Medical + Yearly Bonus Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Eligibility:- Qualification: 12th Pass (HSC) or Graduate Experience : Freshers are welcome; prior customer support experience is a plus Job Type: 9-hour rotational shifts Process - TATA 1mg Good communication skill mandatory (English)

Key Responsibilities: Act as the first point of contact for customer inquiries via phone, email, and chat Provide real-time updates and solutions regarding shipments, delays, tracking, and delivery status Resolve issues related to transportation, billing, and delivery discrepancies professionally and promptly Coordinate with internal teams including dispatchers, warehouse staff, and drivers to ensure service excellence Monitor customer orders and proactively identify and communicate any potential issues Maintain accurate records of customer interactions, transactions, and feedback in CRM systems Follow up on customer concerns until a satisfactory resolution is reached Support logistics operations by assisting with documentation, tracking systems, and order processing Provide feedback to improve customer service procedures and logistics processes Qualifications: High school diploma or equivalent required; Bachelor's degree preferred 13 years of customer service experience, preferably in the logistics, transportation, or supply chain sector Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail Proficient in Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce) Ability to multitask and remain calm under pressure Knowledge of freight, shipping regulations, and logistics terminology is a plus

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Malayalam and Hindi/Odia language is Mandatory

Job Title:Customer Services Experience: 0 to 10yrs Location: Thane/Airoli/ Malad Key Responsibilities: HandlingCustomer Services Salary-10k to 40k Need Excellent Communication Skills Apply Now: HR Sujata 7738115585

Preparing quotations for Industrial Customers, Sales/Purchase Orders, etc. Follow-ups/communication with clients for Quotations Maintaining Sales Records/Files in the ERP/SAP System Respond to queries from Customers and provide support when required

As a BPO associate, you will be responsible for managing client communications, handling customer queries, processing transactions, and performing administrative duties. This role requires effective communication skills, attention to detail, and the ability to multitask efficiently. The job is available in both Full-time and Part-time positions, with an expected workload of 12 hours per week. As part of the benefits package, you will have access to Provident Fund benefits. The work schedule for this position is during the Day shift, allowing for a healthy work-life balance. The work location is in person, providing you with a collaborative and interactive work environment to excel in your role as a BPO associate.,

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services to customers through effective communication. Address customer complaints by listening actively, empathizing with their concerns, and offering suitable solutions. Escalate complex issues to senior team members or supervisors when necessary. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment handling domestic processes (preferably). Excellent communication skills for effective query resolution over phone calls, emails, and chats. Location - Bangalore

6–10 years of experience in customer support/call centre management Experience in managing centralized customer care operations Team handling exp Excellent comm skills Gurugram candidate preferred Good in Ms excel

Are you passionate about customer service? Ready to kickstart or grow your career in the BPO industry? Firstsource is conducting a Mega Walk-in Drive for enthusiastic individuals to join our Voice Process Team . Roles & Responsibilities: Handle inbound/outbound customer queries efficiently Provide accurate information and resolve customer issues over calls Maintain a high level of professionalism and customer satisfaction Update customer records in the system accurately Eligibility Criteria: Educational Qualification: Minimum: 10+2 / Diploma / Any undergraduate degree Not Eligible: B.Tech, B.E, B.Sc, and Postgraduate freshers are NOT eligible Candidates from B.Tech, B.E, B.Sc, and PG domains must have a minimum of 1 year of experience in any field to apply Language Skills: Good communication skills in English (mandatory) Experience: Freshers (except those from restricted domains mentioned above) Experienced candidates in customer support/BPO preferred What We Offer: Competitive salary & incentives Performance-based growth opportunities Supportive work environment Training & development programs Documents to Carry: Updated Resume Government ID Proof (Original) If interested please contact HR-Kanak Kumari Contact no.6361345172 or mail your resume to kanak.kumari@firstsource.com Total rounds=4 1. Ai bot call 2. HR Screening 3. Assessment Round 4. Final Managerial Round Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Mega Hiring Alert Ramp-Up Drive in Lucknow for Hazratganj, and GomtiNagar. Multiple Openings in Customer Service Voice Process We are hiring for various voice-based customer service roles at Gomti Nagar and Hazratganj locations. If you're looking to start or grow your career in the BPO industry, this is the opportunity for you. Location: Lucknow (Gomti Nagar & Hazratganj) Employment Type: Full-time, Work from Office Working Days: 6 days a week Shift: Rotational shift with 1 rotational week off 1. Ecommerce Voice Process Hazratganj Requirements: Excellent communication skills in English Graduation is mandatory Freshers and experienced candidates (minimum 6 months) are welcome Salary: 14,500 to 18,500 CTC per month 2. Transportation Voice Support – Gomti Nagar Requirements: Good verbal communication skills in English or Hindi Open to undergraduates and graduates Freshers and experienced candidates can apply Immediate joiners will be preferred Salary: 15,000 to 17,000 CTC per month Quarterly Bonus: 2,700 How to Apply: Send your updated resume via WhatsApp to Homa at 9696714723. If the call goes unanswered, kindly drop a message with your profile details. Stay Updated with Our Latest Openings: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #LucknowJobs #VoiceProcess #CustomerSupport #FreshersWelcome #HiringNow #GomtiNagarJobs #HazratganjJobs #BPOJobs #CareerOpportunity #ApplyToday #CustomerCare #VoiceSupport #EcommerceHiring #TransportationProcess #UndergraduateJobs

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support and Sales Executives for our dynamic BPO in Gurgaon. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Location - GURGAON (Sector 18) Process- Customer Support Executive Shifts - Rotational Shifts Working Days - 6 days Mode Of Interview -Walk-in Interview. Qualification - Only Graduates can apply. Eligibility - Freshers and Experienced both can apply Salary - 23k CTC to 25K CTC ********************************************************************************************* Location - GURGAON (Sector 58) Process- Inside Sales Executive Shifts - Day Shifts Working Days - 6 days Mode Of Interview - Walk-in Interview. Qualification - Undergraduates and Graduates both can apply. Eligibility - 6 Months of BPO experience is mandatory. Salary - 22k CTC to 28K CTC Perks - Unlimited Incentives + Shuttle Facility. ********************************************************************************************** Key Responsibilities: For Customer Service Role Handle inbound and customer queries via calls.. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. For Sales Role - Make outbound calls to the customer to sell the product. Drive revenue growth by building relationships, managing accounts, and closing deals. Requirements: Graduate & undergraduates both can apply Good communication skills in English. Should be immediate joiner. For females it's a pure day shift, and for boys any 9-hours rotational shift. Candidates should be comfortable with working from the office . To get your Interview aligned connect with me directly on the number given below, and share their resume on the same number. Deepanshi Pathak - 8090893336 Akanksha - 8090909717 Kashif - 8090909720 Regards, Deepanshi Pathak Team Lead - HR Recoup Info. #noida #gurgaonjobs #jobs2025 #immediatejoiner #freshers #graduate #undergraduate #naukri #experience #customersupport #customerservice #delhijobs #bpo #bpocallcenter #nonvoice #chatprocess #voiceprocess #blendedprocess #sales #insidesales #insurancesales #leadgeneration #revenue #b2bsales #b2csales

International Process - Voice/Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good Eng communication skills Relocation Bonus-10K Lucrative Incentives Rotational shifts Contact - Harshita - 9334177454 Bharat - 8290697811

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).