1835 Customer Queries Jobs - Page 3

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Info. Systems(Car support).

Opening for the blended process for Airline process ,need excellent communication ,any freshers or experience can apply its a rotational shift and rotational week off,work location a Navi Mumbai,looking immediate joiner,need to solve queries .Apply

Telecaller Duties: Making outbound calls to potential customers/leads. Following up on inquiries and generating leads for products/services. Explaining products/services to clients over the phone.

Role & responsibilities Working towards resolution of customer concerns and closing loop with customers Attending cases which are from MDs Desk / Other Senior Management of the Organization Liaise with Department / Division Heads and be a customer advocate in resolving the cases Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed. Preferred candidate profile Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal) Has sound process / product knowledge Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

Handle inbound & outbound customer calls & emails professionally & promptly. Resolve customer queries related to: Order returns & replacements Delivery timelines & delays Product-related information Log and update customer interactions in the system Required Candidate profile Coordinate with internal teams (logistics, operations, sales) to resolve customer concerns quickly. Provide accurate information and maintain a polite, empathetic, and professional communication style

Profile: Customer Support Executive Location: Noida Voice process/Rotational Shifts 6 Days Working Any 1 Day off. Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS. Qualification Graduate/Undergraduate can only apply. Mandatory speaking Languages: - Candidate should have Excellent communication skills in English, Hindi. Salary: - As per Standard JOB DESCRIPTION: Answering and resolving customer queries through Calls/Email Follow standard operating process when replying/speaking to the customers. "Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries. Be the first point of Contact for all the customer escalations. Supporting end customers directly via various communication channels including calls and emails Understand the customer's query and give the best resolution to the customer. Troubleshoot and escalate alerts that cannot be resolved to appropriate section. Prioritize and handle service requests and incidents. Progress issues and provide relevant information for troubleshooting or for clarification. Identify opportunities for process improvement and contribute to departmental initiatives. Responsible for improving and documenting the technical processes around application support. Flexible for emergency support as required.

Required Skills: Should have minimum 1 year of experience in International voice process (Technical support) Should have Excellent communication Respond to and resolve IT support tickets via phone or chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Night Shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible to apply If you are Interested, please share your updated resume via WhatsApp - Lilavathi HR 9840347647

Required Skills: Should have minimum 1 year of experience in International voice process (Technical support) Should have Excellent communication Respond to and resolve IT support tickets via phone or chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Night Shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible to apply If you are Interested, please share your updated resume via WhatsApp - Lilavathi HR 9840347647

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Mandatory Key Skills customer support,customer care,customer relationship,customer service management,business development,customer handling,operations management,customer retention,customer queries*,customer service*,sales*,handling customer queries*,after sales service*

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Only Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Marathi Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Job Summary: We are looking for a Business Associate & Telecaller to handle customer interactions, generate leads, and support business growth. The role involves making outbound calls, following up with clients, and assisting in sales and business development activities. Key Responsibilities: - Make outbound calls to potential and existing customers. - Explain products/services and answer customer queries. - Generate leads and schedule appointments for sales teams. - Follow up with customers to ensure a positive experience. - Maintain and update customer databases. - Assist in business development and market research activities. - Meet daily and monthly targets for calls and conversions. Requirements: - Good communication and interpersonal skills. - Fluency in [English/Hindi/Regional Language]. - Basic knowledge of sales and customer handling. - Ability to persuade and negotiate with customers. - Proficiency in using CRM software and MS Office is a plus. - Prior experience in telecalling or sales is preferred but not mandatory. Benefits: - Fixed salary with incentives for performance. - Flexible work environment. - Career growth opportunities in business development and sales.

Job Summary: We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities: - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements: - Good communication skills in [mention languages, e.g., English, Hindi, etc.]. - Basic computer knowledge to manage call records. - Positive attitude and good listening skills. - Ability to work under pressure and meet targets. - Prior experience in telecalling or customer service is a plus, but not required. Benefits: Training will be provided. Incentives and bonuses for good performance. Friendly and supportive work environment. Opportunity to grow in your career.

Customer logs on to the website and raises query for the products CRE to call customers and understand query and sell the product accordingly Sagar Singh Human Resources Sagar.fortune10@gmail.com 7045021198

We are looking for customer support head with following requirements. Job Summary: Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience. Eexperience in handling customer queries in product based organization preferred. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. In and around Banashankari, Jayanagar, Basavagudi, Chamrajpet, kumarswamy layout . Able to manage the team of sales and service department to ensure customer sationsfaction. Mandatory Key Skills after sales service,customer relationship,customer care,customer service management,business development,customer handling,customer retention,operations management,customer queries*,customer support*,customer service*,sales*,handling customer queries*

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Mandatory Key Skillscustomer support,customer care,customer relationship,customer service management,business development,customer handling,operations management,customer retention,customer queries*,customer service*,sales*,handling customer queries*,after sales service*

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.Keywordscustomer support,customer care,customer relationship,customer service management,business development,customer handling,operations management,customer retention,customer queries*,customer service*,sales*,handling customer queries*,after sales service*

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Answer incoming calls & address customer queries Provide product/service information clearly Record call details &maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Yearly Bonus

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Monthly Incentives

Skill Customer Support CRM Tele calling Minimum Qualification Any Degree CERTIFICATION No data available Working Language Tamil English About The Role 1. Handling PAID/TOPAY BOOKINGS & DELIVERIES 2. Daily MIS UPDATE to customers 3. Prepare Reports and identify bottlenecks in the flow 4. Address customer queries and resolve in a TAT Time

Customer Support | Int. Voice Process Any Grad with min 1 yr exp in Customer Service/Int Voice CTC-Upto 5.75 LPA + Variables + Allowances WFO-5 Days working Night Shifts Notice- 0-60 days Excellent Comms Required Contact- HR Jyoti:9982833693

Process:- Inbound Customer Service -Hindi & Marathi communication -Immediate Joining. -Day Shift -Freshers & Exp both can apply. -Salary: Upto 16,000 In Hand -Regional Lang. ( Kannada,Telugu )sal upto 18000 In Hand. Required Candidate profile Qualification:- HSC Pass Location:- Millenium Business Park, Mahape, Navi Mumbai-400710 More Detail Contact HR Sahil:- 7798214006 (WhatsApp/Call) Perks and benefits Good salary with Unlimited Incentives!

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Provide exceptional customer service * Maintain high NPS score * Handle customer relationships Health insurance Provident fund

You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.