237 Customer Quality Jobs - Page 8

Dear Candidate, Greetings from Grupo Antolin India Pvt. Ltd. We are one of the largest players in the car interiors market internationally and number 1 worldwide supplier of headliner substrates. We offer products with high added value to outfit automobile interiors: Overhead Systems, Doors, Cockpits, Lighting, Electronic Systems & Integrated Products. We dominate the complete component cycle from component conception and design, through development and validation to parts industrialization and sequenced delivery. We have an opening with us for the position of Quality Manager in for our Grupo Antolin India Pvt. Ltd. (Chakan Plant) Responsibilities: To boost the Quality Culture and continuous improvement focusing the company operations in the Customer Satisfaction. Define the quality assurance and improvement plan of the company managing all activities described in the process P10. Principal Duties and Responsibilities Should define the Objective parameters against each of the KPI indicator to monitor the Performance of the Reporting team against the defined targets linked to the Management objectives QMS systems. Should have the Customer Requirements and the Quality targets defined by the customer and ensure that there is an action plan for higher/ equal or lesser than customer quality targets.. Mechanism for sharing these defects and Objectives throughout the Plant. Should be conversant with IATF requirements ,GA QMS process. IATF CSR requirements VW- Formal Q Audits , GMI -BIQS , FCA -PCPA Renault -Supplier Health Check and M&M- MSES Audit Co ordination and NC closure along with Yearly Audits- TLD ( VW in case of Concerns ) , PCPA ( Incase of TML, FCA and GMI and adhere to the Quality Routine Plan Product & Process Changes-Responsible to Track the Changes in the Process and Product as per the GA Application guide Procedure GA P 06 Knowledge of NC monitoring system for NC with Open/ Close status and action plan for delayed / Pending NC. -Customer Audits Knowledge of Quality Routines and Evaluation of P10 Process and Staff meetings , GAPS Audits. Customer claims -Should have strong Knowledge and skill on Problem solving tools and Management tools for giving guidance to the team in Problem section and mentor the weak areas --QMS -Customer Specific Action Plan review and Closure in the Portal Progress Monitor for Effectiveness and Phenomena Recurrence. Should Ensure that Customer Satisfaction with Customer Visit and Satisfaction survey sign off . Should be a Part of Phase 3 and Phase 4 Customer Documentation closure - PPCR-IPA-CPA-IPH-CPH along with the Customer PPAPA document submission in coordination with the Quality Engineering. NQC for Customer Rejections and GAPS Audit Compliance Capture Lessons Learnt and the Process Know How and its Horizontal deployment for the NQC Issues. To implemented the CSR requirements related to the EMS & OHSMS. To implemented the TQM & TPM system with the great approach. To implemented the CSR requirements related to the EMS & OHSMS. Responsible for the developing child part and the P10.3 Responsible for the DVP & NDP activity To implement lab at NABL level. Qualifications: Experience in Automotive sector at least 15 years Experience Communication skills, analytical thinking, attention to detail, problem-solving capabilities, leadership qualities, ability to influence others, a strategic approach, and a focus on continuous improvement. What can we offer you: You will be part of a highly engaged multinational with international career opportunities. We offer you a learning journey adapted to your professional experience. You will work on international projects for world- renowned companies in Automotive sector. You can find an open Environment to learn new technologies. We can offer you a competitive salary & benefits. If you are interested for the said position, kindly revert back with your updated profile on below email Id - reshma.renukar@antolin.com

Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience

Key responsibilities Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job TitleProduct Support Rep As product support Rep. you will be responsible for providing solution to customer problems in timely manner, and ensure customer loyalty . You will be recognised as the lead in major issue management through network capability and efficiency from a Product Support perspective. You will be accountable for the customer loyalty. Job Duties/Responsibilities may include, but are not limited to: Collaborate with cross functional teams to ensure global product support readiness for key projects/installations. Ensure delivery of network technician training through collaboration with Perkins training team. Customer loyalty through implementation of Perkins NPS survey. Work with direct customers/OEMs to ensure their equipment is supported well. Liaise among distributors, customers and other Caterpillar/Perkins personnel and divisions. Be familiar with the company s processes, systems, and methodologies. Accountable for identification, analysis and resolution of needs and problems in assigned discipline/territory. Perform complex analysis work, identify, and resolve problems that are more strategic in nature. Develop and meet expectations; deliver results, identify, and recommend alternative courses of actions, make timely decisions, and develop greater communication skills. Advise on existing and potential customer service issues and improvement measures (i.e., recommend ways to enhance customer satisfaction through training, customer support agreements, etc). Consult with distributors on process improvement methods and assist with process evaluation. Stay abreast of industry and technology changes and relate those changes to Perkins distribution and customer needs. Manage and resolve all escalated support cases with efficiency and professionalism, ensuring timely communication and resolution. Take ownership of product Quality issues, collaborating closely with product and engineering teams to drive improvement solutions. Oversee product warranty and goodwill cases with accountability, balancing customer satisfaction and company policy. Provide feedback and insights to the product team to support ongoing product enhancements and quality improvements. Posting Dates: June 2, 2025 - June 19, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Job Information Job Opening ID ZR_2224_JOB Date Opened 20/04/2024 Industry Technology Job Type Work Experience 10-12 years Job Title Quality Manager City Coimbatore Province Tamil Nadu Country India Postal Code 638103 Number of Positions 4 RoleQuality Check Manager (QCM & HSE) Minimum of 10 years experience. Knowledge of Testing of Sand, concrete, Slabs, Steel, Cements etc. for all relevant parameters. Good interpersonal skills in Project management. Proficiency in Tamil and English Language check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

As a Sales Representative your main focus will be to achieve best point of sale volumes and placements. In order to reach the defined sales targets, you will be in charge of managing and organizing territories and clients to ensure integration with all headquarter business initiatives and Functions. Main Responsibilities: SALES TARGET ACHIEVEMENT DEVELOPMENT Aiming to achieve the sales targets Visiting the Point of Sales within the defined area and verifying that products are available and properly placed, that prices are visible, that advertising materials are in the right place, at the right time and in the correct quantity Taking orders in quantity and assortment necessary for targeted visibility and ensuring stock in the Point of Sales Exploring and providing direction on the development of business growth opportunities Influencing sales and supporting the client communicating catalogue, placement optimization, promotions and driving the innovative sales approach COMMUNICATION AND POS COORDINATION Building up and maintaining relationship with customer counterparts in the field Communicating all activities to stores to ensure their implementation Engaging clients in Category Management discussions and improvement projects Reporting and communicating store activity evolution Implementing merchandising activities PLANNING AND REPORTING Reporting the performance of trade field activities and the accomplishment of sales conditions, agreements and retail price trends and monitoring performance Setting and monitoring POS Quality, Customer Quality and other KPI targets MAIN COLLABORATION WITH: Field/Regional Manager, Category Management, Merchandisers Who we are looking for: Min. Bachelor s Degree in Economics or Marketing At least 2 years of experience in field sales Previous experience in the FMCG segment will be a plus Fluency in English Proven sales experience with a track record of fulfilling targets Knowledge of commercial and office software (e.g. Excel, PowerPoint) Driving license

Quality Assurance / Manufacturing Quality / Customer Quality / Root cause Analysis / PPAP / APQP / 8D / Plant Quality / Six Sigma / Quality Audit

As a Quality Engineer, you ensure high quality of software solutions in collaboration with the whole development team. Your focus lies on effective testing, quality in automation, programming and deploying software. Automation of test activities plays an important part in your role. You understand and use the required tooling to support this. - Grade Specific You have >3 years experience as Quality Assurance and Test Engineer. You have respect and influence on customers and colleagues. You have experience with coaching and setting up new teams. You have several years of experience with various clients.

0 to 4 years experience in manufacturing industry. Having Production/Quality/Designing based industry experience is added advantage. Accommodation available.Contact HR- Saravanan-78457 51837 & Sathya - 86820 24980

Role & responsibilities Review Customer complaints trend & CAPA action of customer complaints. Monitor IHR PPM/ defect trend. Monitor IHR PPM trend & CAPA phenomenon reduction. Updation of Quality documents like PFA/ In process report/ Control Plan/ SOP/ PDI as and when required. Supporting in closure of audit NCS and monitoring the evidences. Tooling improvement suggestions/ Process improvement suggestion. Monitor in process rejection and give action plan Reduce in process rejection and monitoring before coating Area.

1.Lead the process quality team. 2.Manage all quality-related issues with the manufacturing team (e.g., internal, supplier, customer). 3.Identify root causes and implement permanent corrective actions for product quality issues. Required Candidate profile 4.Communicate efficiently across the shop floor and with both internal and customer management. 5.Handle PPAP, SPC, and other quality documentation. 5.Provide training and development to team members.

Customer Quality, Process Quality, Handling Maruti / SMIL directly, strong process quality exposure, customer quality, inprocess, final product, qc,qa,qms, documentation, process oriented, audits, customer handling, CUSTOMER COMPLAINTS EXPOSURE

Quality Head for plant - Heat Treatment, plating, Machining, Forging, Paint shop, Welding, Grinding, ERP/SAP, ISO, Kaizen, TQM & TPM, APQP QMS for customer, internal, supplier, qms, audits certified QMS/EMS Lead Auditor, Six Sigma regular BTECH must

customer quality, complaints, audits, customer satisfaction, manuals, 8D, CAPA, PDI, mis, IATF, Expertise in 7 QC tools, Statistical Process Control, Problem Solving & Root Cause Analysis, MiniTAB, fuel, engine, valve, powertrains, filters,

Initiate the QRQC in QIM database - participate to the containment and validate the robustness of the containment Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities Update the APU quality tracking charts : Customer Returns Cost of Non Quality Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be completed to therefore comply with the Standard Participate in the eradication of Customer issues and Non Quality issues Along the APU QRQC meeting ensure that rules are respected and Stop at first disagree and Stop at first no are applied Perform the revision of the control plan after an issue Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval of changes in accordance with the 4M matrix Update the quality documents following a process related change Verify the continuous conformance of the process to generate product to specification in accordance with the control plans (machine capability - yearly product audit ) Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit demonstrating lower than 100% Represent Customer within Valeo on Quality matters (communication/Escalation) In case of APU Quality Leader position, he will report to this position and will not supersede APU Quality Leader and Site Quality Manager authority. In charge of PD , CA and closure management for Internal Suppliers incidents. Job: Quality - Operations Operational Organization: Customer Quality Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-06-02 Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

Position will be responsible for Maintenance and Adherence of Corporate QA function basically ISO 9001 and Quality Management System EHS standard sustenance . Key Responsibilities and Deliverables. 1. Ensure and oversee the development, implementation, and ongoing maintenance of all necessary QMS and EHS system. 2. QMS Performance: Report on the effectiveness of the QMS, identifying areas for improvement and necessary actions. 3. Promoting Customer Requirements : Ensures that customer requirements are communicated effectively throughout the organization, fostering a customer-centric culture. 4. Coordinating Internal/ External Audits: Coordinates the planning and execution of internal audits to assess the effectiveness of the QMS. 5. Facilitating Management Reviews: Facilitate management reviews, where top management assesses the QMS's performance and identifies areas for improvement. 6. Acting as a Point of Contact: Serve as a primary point of contact for external parties, such as certification bodies and customers, regarding the QMS. 7. Promoting Continual Improvement: driving continuous improvement within the QMS, ensuring that the orgn remains aligned. 8. Ensuring non-conformities are Addressed: Ensure that non-conformities are promptly identified, investigated, and addressed through appropriate corrective and preventative actions. 9. Coordinating with Product Quality Certification Body and internal team on Bureau of Indian Standards BIS, compliance of RoHS with Suppliers . 10. Ensure WT Products food grade certification Audit /sustenance and periodic audit support. 11. Ensure Global audit is well organized and achieved the intended results. 12. Support FM Global audit to ensure all system requirements are in place. 13.Coordinate and ensure that company policies, procedures, and work instructions are documented, and personnel are trained. 14.Preparing and submitting monthly management reports relating to company systems, compliance and incidents: Qualification : B E Mechanical ( 6-8 years of experience ) / Diploma Mechanical Engg with(8 to 10 years of experience) in product manufacturing company.

1.Knowledge of machining,welding,plating & painting process. 2.Customer Quality issues handling & Reporting. 3.Customer defective parts analysis & 8D preparation,Warranty claim settlement,PPM monitoring. 4.new product development act. -PPAP ,APQP. Required Candidate profile 5.Train and guide quality teams for identifying & developing problem solving methodologies to resolve quality issues. 6.Customer visit during any quality issueCustomer visit during any quality issue

POSITION : Quality analyst II Customer Quality LOCATION : India BU : Global Automotive SEGMENT : Transportation Solutions (India) COMPANY TE Connectivity Ltd. is a $14.9 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com BU / FUNCTION DESCRIPTION The role comes under Automotive BU where we are currently supplying products to Commercial, passenger, two wheelers and Industrial transportation. Function is to manage Quality Assurance for entire transportation solution business in India. Transportation solutions BU makes products for Connecting and Sensing Data, Power and Signal for vehicles ranging from Two wheelers to Heavy Commercial trucks. TS India operates out of 2 Manufacturing plants in Pune, Sales offices in Pune, Noida and Chennai and a Global engineering team in Bangalore. The total team strength is of 3,500 employees. There is a clear business strategy till 2025 to support the business growth. The growth is driven mainly driven from localization of Core India Specific products and new technology products. ROLE OBJECTIVE This position is responsible for providing the Customer Quality Status towards the TE Organization and gaining a understanding of Customer Specific Requirements related to Quality as well as the Voice of the customer (Quality) within TE units/departments. RESPONSIBILITIES Track quality complaints communicate and update towards customers, thereby meet time line Evaluation of prevent actions for similar customer complaints / D6 audits & Lesson learned Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns. Support quality/manufacturing team internally (TE) and externally (Supplier) in all written and verbal communications. Analyze of TE and Customer Quality Evaluation/Scorecards across India region, and update Customer Scorecard Summary TS India Schedule and perform D6 Verification Audits for severe and recurring issues. Monitor Cost of poor quality against complaint & alerts EDUCATION/KNOWLEDGE BE/ B. Tech (Electrical, Mechanical) Six Sigma Knowledge (preferred) SAP (preferred) CRITICAL EXPERIENCE 3-4 Years of experience within Automotive (Quality Assurance, Quality Engineer, AQE, Customer manager with Q-background, Product Engineer, etc) Knowledge in statistics and basic tools of quality Experience in manpower Management Knowledge in stamping, injection molding, wire harness process Communication and mediator competence Presentation skills Independent working behavior Team worker English business fluent. Availability to travel up to 40 % within respective region COMPETENCIES Expert in functional/domain knowledge Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders Ability to work/ co-ordinate with different regions for smooth transition of actions (EMEA, APEC, NA) Strong and confident negotiator with the ability to negotiate at all levels Excellent communication, interpersonal and influencing skills Excellent analytical and problem-solving abilities Results orientated with ability to plan and deliver against project deadlines Technical mindset MOTIVATIONAL/CULTURAL FIT Strategic mindset with problem solving attitude Passion for excellence Talent development Results oriented Clear and concise communication Team Player

Roles and Responsibilities Conduct quality audits to identify areas of improvement in processes and procedures. Develop and implement quality management systems to ensure compliance with industry standards. Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality. Analyze data from various sources (e.g., CAPA reports) to track trends and make recommendations for process improvements. Provide training on quality control procedures to employees at all levels within the organization. Desired Candidate Profile 12-15 years of experience 2 Years as Senior Manager Quality in Quality Management, Quality Audit, or related field. Excellent analytical skills with ability to interpret complex data sets and develop actionable insights. Effective communication skills with ability to present findings and recommendations to both technical and non-technical stakeholders.

Manager – Quality B.E/B.Tech (Metallurgy/Mechanical) 5–10 yrs experience Strong in ISO 9001, IATF 16949, APQP, PPAP, 8D, CAPA, MSA, SPC Knowledge of ASTM, EN, IS standards CTC: 10-15 LPA Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata

Job Location: Mumbai Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. Diversity Statement About the Role: If you are accountable for your results, focus activities on attaining set objectives, this role can interest you! As a Sales Representative your main focus will be to achieve best point of sale volumes and placements. In order to reach the defined sales targets, you will be in charge of managing and organizing territories and clients to ensure integration with all headquarter business initiatives and Functions. Main Responsibilities: SALES TARGET ACHIEVEMENT DEVELOPMENT Aiming to achieve the sales targets Visiting the Point of Sales within the defined area and verifying that products are available and properly placed, that prices are visible, that advertising materials are in the right place, at the right time and in the correct quantity Taking orders in quantity and assortment necessary for targeted visibility and ensuring stock in the Point of Sales Exploring and providing direction on the development of business growth opportunities Influencing sales and supporting the client communicating catalogue, placement optimization, promotions and driving the innovative sales approach COMMUNICATION AND POS COORDINATION Building up and maintaining relationship with customer counterparts in the field Communicating all activities to stores to ensure their implementation Engaging clients in Category Management discussions and improvement projects Reporting and communicating store activity evolution Implementing merchandising activities PLANNING AND REPORTING Reporting the performance of trade field activities and the accomplishment of sales conditions, agreements and retail price trends and monitoring performance Setting and monitoring POS Quality, Customer Quality and other KPI targets MAIN COLLABORATION WITH: Field/Regional Manager, Category Management, Merchandisers Who we are looking for: Min. Bachelor s Degree in Economics or Marketing At least 2 years of experience in field sales Previous experience in the FMCG segment will be a plus Fluency in English Proven sales experience with a track record of fulfilling targets Knowledge of commercial and office software (e.g. Excel, PowerPoint) Driving license How to be successful in the role and at Ferrero: Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. Open communication is one of our main values and thanks to outstanding skills in this area you will develop great relations with clients, stakeholders and colleagues. As you ll be working in field sales, you should have good organizing skills and would like to work flexible hours and be highly mobile in a dynamic environment. A demonstrable result-focus, proactive attitude and driving excellence in execution will help you in building a strong position among clients and achieving expected sales outcomes.

Position summary statement: The Supervisor Contact Center position supports Herbalife s Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services supervisor contact center is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated calls and takes full ownership of inquiries through troubleshooting, researching, decision-making and follow-up. Supports department projects related to process improvements, staff development and work efficiencies.Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns. Possesses excellent knowledge of Herbalife marketing plan, product information and Sales and Communication information. Organizational relationships Interacts with all levels throughout the organization, including Associates, Customers, and vendors. Detailed responsibilities/duties: Adhere strictly to all expectations as stated in the Employee Handbook and Departmental Guidelines for Associate Services. Be familiar with Associate/Preferred Customers goals and business needs. Proactively identify issues and be comfortable in taking reasonable risks outside the confines of the current job. Seek opportunities to help others and be proactive rather than reactive. Coordinate work assignments collaboratively and accept alterations to meet the organizations needs. Demonstrate empathy and understanding when following through on Associate inquiries. Pay attention to details and gather all relevant information to ensure accurate responses and effective follow-up. Show dedication to the Associate by confirming agreement on the resolution that is best for the customer. Actively listen to callers questions and digest the information before responding. Use both open-ended and close-ended questions to gain further understanding of the issue at hand. Respond confidently to reassure the caller that the information provided is accurate. Demonstrate a detailed approach when analyzing problems to find the best solution or answer. Display competence in every situation and effectively apply knowledge and skills. Successfully navigate through various applications, reference materials, and use internal resources effectively. Understand how the issues impact the business and make sound decisions using blocking issue methods to find appropriate solutions. Adhere to the Career manual policies and guide Associates to make sound business decisions. Embrace and accurately promote company events, promotions, and product campaigns. Identify and seize negative situations, take appropriate actions to resolve them, and promote positive outcomes. Respond to agent and Associate needs by being available on the Helpdesk Abilities to answer incoming questions supporting First Call Resolutions for Associates and agents. Provide quick answers to general Helpdesk Abilities inquiries and direct agents to specific links or Associate websites to find the answers. Meet Quality/ATT/Hold targets for all calls handled and ensure high quality of service to associates and preferred customers. Minimum qualifications: Skills/Education/Experience: 5 7 years of customer service skills, including a minimum of 2 years in a team handling role Strong customer quality and results orientation skills Excellent verbal, written, and comprehensive skills Ability to adapt and learn new systems/technologies Ability to function as an individual and a team member Proficiency in MS Office Suite (Excel, Word, and Outlook) Ability to type 40 wpm Ability to coordinate workload for effective implementation Ability to interact effectively at all levels with sensitivity to cultural diversity, adapt as the external environment and organization evolves Work closely with the team, motivating and mentoring them Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs Ensure training and development plans are maintained for all team members. Qualifications

Explain the need to add an extra HC to do this job- New product line- Solar Junction box Purpose of the Role Establishing Quality standards as per customer requirement, coordination with customer for inspection, resolution of any complaints, issues Key Metrics of the Role Review customer specification and requirements. Develop Quality and Control Plan- Coordination with customer for approval Plant and Product approval from customers Develop testing standards for product testing Internal & External Customer quality issue analysis & timely resolution Customer complaint resolution PPAP submission and approval from customer Compliance to calibration requirements Establish Inspection check sheets & measurement methodology for each WIP & FG Product. Ensuring timely (First Piece inspection and In process Inspection) reports of routine product Simplification & robustness improvement of in process inspection activities Internal & External Customer quality issue analysis & timely resolution Training to team wrt testing & standard requirements, measurement methodologies. Communication with production, Planning, ORT, Logistic, Incoming team for rejection & action plan Follow up for CAPA s & ensure timely action plan closure with production. Preparation of Quality Alert & OPL as per customer complaint and display on shop floor. Person should have Worked in Solar products and knowing the application of Solar Key Deliverables Customer complaint elimination Resolution time for customer complaints First time right Competencies Communicating Effectively Customer Centricity Delivering High Quality Work Solving Complex Problems Testing and Troubleshooting

1. Quality Shift engineers role & technical expertise in chassis and assembly manufacturing processes. 2. Shift Quality Management/ Inspection process 3.Maintaining detailed records of quality metrics, inspection results, and defect reports 4.Defect Analysis and Troubleshooting 5.. Supplier and Material Quality 6.Customer-Specific Requirements (CSR) 7.Coordination with Cross-Functional Teams 8.knowledge of press & welding process 9.CMM Inspection 10. QMS management & IATF knowledge

Enhance customer satisfaction Deliver zero defect products to customer Perform diagnosis, troubleshooting analysis and RCCA using quality tools & statistical techniques Reduce scrap Validate quality objectives and results QA audits QMS - IATF & ISO Required Candidate profile Only BE 5+yrs exp with EMS/AUTO Electronics into CUSTOMER QAILUTY handling OEM CUSTOMERS, WARRANTY ANALYSIS, QA AUDITS, PERFORM QA ISSUES DIAGNOSIS etc Strong exp with Electronics/ Auto EMS unit must Perks and benefits Excellent Perks. Send CV cv.ch2@adonisstaff.in