237 Customer Quality Jobs - Page 3

Single window to customers for all QA related activities Customer complaints Target Zero/As per agreement with cust. Repeat complaint from cust-Target Zero Complaint closure–As per agreed timeline System compliance audit from Existing and New cust. Required Candidate profile Overall coordination for New development parts/ECNs Manufacturing feasibility of new RFQs/ECN received from new/existing customers Development (APQP) timeline preparation & agreement with customer

1. Knowledge about the product process 2. Problem analytic approach 3. Knowledge about 7 QC tool 4. Know all the process documents PPAP, SOP, SPC, 5. Good communication in English 6. Qualification B. Tech Mechanical 7. Dealing with Hyundai as customer. 8. Process audit as per control plan. 9. Approach to improvement in process with productivity improvement . 10. Knowledge about the of product function and testing equipment. 11. Knowledge of Shop floor improvement tool I.e 5S, 3M,8D, kai-zen Quality circle. Responsibility:- 1. He will be the responsible for complete Hyundai product process from incoming to out going.

# Monitor in-process, final product quality to ensure compliance with spec. # Lead continuous improvement initiatives to reduce waste, enhance product quality. # Ensure timely resolution of customer issues and communication of corrective actions. Required Candidate profile Minimum 5 - 7 years of experience in quality assurance within corrugated box or related packaging manufacturing industries.

Responsibilities: Handle customer quality complaints Manage and submit PPAP prepare 8D reports Operate and interpret reports from CMM Maintain detailed inspection records and reports for traceability. Provident fund

Implement a unified Quality Vision & Strategy Manage quality heads in India & USA Ensure adherence to India & US-specific quality requirements Drive zero-defect culture, implement Lean Six Sigma &TQM practices Lead all audits Develop KPIs &dashboards Required Candidate profile - Good Edu - SSBB/TQM/ISO certifications - Deep understanding of Quality principles & Laws - Must have good experience in **India & USA** Quality standard, processes & reporting - Great communication Perks and benefits Great Opportunity in growing organization

Date Posted: 2025-06-11 Country: India Location: Basement 3 & 4, Almeida Apartment, Molly Villa, Silver Line, K Villa Old Agra Rd.Opp.Holy Cross Convent School, Thane-400601, India Prepare Business plan for his area of operations. Plan & schedule jobs in consultation with the team. Monthly planning of completion. Monitor job as per schedule and visit site. This position will be responsible for handling Construction completions while monitoring construction jobs, handling & interacting with clients, follow up of AMT, to submit BPR, Collection of fixed payment from clients. Also responsible for ensuring 100% adherence to Safety & Quality. Work as a team with sales staff to meet customer requirements. Review meetings to monitor progress of various projects. Conduct field education training ensuring that we create and maintain a safe working environment Regularly perform field safety audits, jobsite inspections, and develop site safety/logistics plans Coordinate all material deliveries from factory Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies Accurately analyze situations and assist in developing contingencies for estimates Basic Qualifications Degree / Diploma in an Engineering discipline Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills and presentation skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and Responsibilities Strong leadership skills, goal-orientated, and good decision-making skills with strong time management and organizational skills 5+ years of elevator industry experience preferred Desirable - Experience in Elevator industry. .

Role & responsibilities Hands-on experience in managing Quality Assurance activities in Manufacturing Sheet Metal / Other Fabricated products. To Develop and implement quality control plans, procedures, and standards for Sheet metal fabricated products esp. for the Electrical Industry. Handling a team of Engineers and Responsible for quality assurance at all stages viz., Inward, In-process & Final inspection and testing of the products. To handle customer complaints and identify areas of improvement and implement corrective actions. Responsible for Monitoring and controlling all the process parameters to be maintained to get good quality product. To have Strong knowledge in ISO 9001:2015 requirements and responsible for quality management system (QMS) compliance across all departments. To Handle Internal & External ISO Audits, Customer audits and other Product Test & certifications. candidate must have In depth knowledge in Analysis of Quality parameters and SPC tools. To Collaborate with cross-functional teams to resolve quality issues and improve product and process reliability. To Provide training on QMS principles, tools, and best practices to employees at all levels. Preferred candidate profile Candidate with 8-12 years of experience in QA Management and a B.Tech/B.E. degree in Electrical or Mechanical stream is preferred. Candidate having experience in Paint / Powder coating Quality assurance is added advantage. Candidate having exposure on Enclosure IP/NEMA testing and UL certification will be an added advantage.

Responsibilities: * Collaborate with cross-functional teams on quality improvement initiatives * Conduct regular audits and inspections at customer sites * Ensure compliance with industry standards and company policies

Job Title: Quality Team Lead Department: Quality Purpose of the Role: The Quality Team Lead is responsible for overseeing quality control operations, leading the quality team, and ensuring that products and processes meet internal and customer specifications. This role ensures that quality standards are implemented, monitored, and improved continuously to support operational excellence. Role & responsibilities: Leadership & Supervision: Lead and mentor a team of Quality Inspectors and Technicians. Allocate tasks, set priorities, and ensure daily quality operations are carried out efficiently. Quality Control & Assurance: Monitor production processes and ensure inspections are done at every stage. Maintain and improve quality documentation including SOPs, work instructions, and inspection records. Audit & Compliance: Assist in internal and external quality audits (ISO, customer audits, etc.). Ensure corrective actions from audits are implemented and verified. Reporting & Documentation: Prepare and analyse quality reports and KPIs such as rejection rates, inspection results, and customer complaints. Report quality trends to management and suggest areas for improvement. Continuous Improvement: Support cross-functional teams in quality improvement projects. Preferred candidate profile: Education: Diploma / BE in Mechanical, Automobile Engineering or equivalent. Experience: Minimum 4-6 years in quality assurance/control, with at least 1-2 years in a leadership role. Technical Skills: Knowledge of ISO 9001, 5S, 7QC Tools, CAPA, and basic statistical analysis. Soft Skills: Strong communication, team management, decision-making, and analytical skills. Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

Req.Mgr QC for precision components manufacturer near Chandigarh.B Tech Mech. with exp of 8 to 10 years in QC Can apply .He should have knowledge of ISO System,Inspection & Testing. He should have knowledge of Auto cad and MS Office.

We are looking for a highly skilled and experienced Quality Manager to lead and oversee all quality assurance activities in our manufacturing unit. The ideal candidate will ensure that products meet quality standards and regulatory requirements

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance overall service quality. Analyze data and metrics to measure performance and make informed decisions. Lead and motivate a team of quality professionals to achieve goals. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality, preferably in IT services or BPO. Strong understanding of quality management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with CRM software is an added advantage. Strong problem-solving skills and attention to detail.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures. Identify and mitigate risks associated with quality control. Job Minimum 8 years of experience in quality management or a related field. Strong knowledge of quality control principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience in managing and leading teams. Familiarity with CRM/IT Enabled Services/BPO industry trends and best practices.

Lead QC & Customer Assurance for Precision Consumer Durable product Design Quality Strategy Deploy QMS procedures for QC & CA Participate in design review meetings, product quality reviews with Apex Body. Conduct customer experience audit Manage team Required Candidate profile B.Tech / M.Tech FEMALE candidate only 20-25 Yrs exp in QC in FMCG / Pharma / CD / Auto / Consumer Electronics 4-5 Yrs in leading Quality function Exp in leading multi-locational mfg./assembly units Perks and benefits Best As Per Industry Standards

Job summary: The CQM Engineer will provide excellent service and act as a technical advisor to Automotive OEM customers. The aim is to support after-sales quality issues after SOP and quickly respond to the after-sales product quality issues by working with both external/internal teams. This position will provide on-site diagnostic support and resolve issues promptly by feedback the filed information to cross functional team. The ideal candidate is expected to demonstrate comprehensive technical expertise and cultivate effective customer relationships to ensure high levels of satisfaction through the ongoing enhancement of product and service quality. Duties/ Responsibilities: Act as a technical advisor to support OEM customers by promptly addressing quality concerns and collecting field data. Conduct on-site diagnostic investigations to identify, resolve, and close customer issues in coordination with internal teams. Gather and analyze Voice of Customer (VOC) feedback from both initial delivery (0km) and field failures to support root cause analysis and continuous improvement. Manage the end-to-end complaints process, ensuring timely, effective response and communication to optimize customer satisfaction. Support headquarters during urgent situations, such as supplier audits or emergency quality containment activities. Develop service strategies and coordinate resource allocation to deliver optimal support to customers. Improve quality systems through the development and implementation of procedures, policies, and work instructions. Oversee quality assurance at partner production sites, including: Conducting audits and inspections to ensure compliance with customer requirements. Coordinating SOP setup, testing tools, and training for new product introductions. Preferred candidate profile Bachelors or Master’s degree in Electrical or Electronics Engineering. Minimum 2 years of relevant experience in a quality or automotive-related field. Proficient in quality control methods and problem-solving techniques. Strong analytical skills, capable of conducting thorough root cause analyses and implementing corrective actions. Effective communicator with experience in cross-functional collaboration. Self-motivated and capable of working independently. Willingness to travel domestically and internationally as needed. Prior experience in automotive product environments preferred. Fluency in English (spoken and written) is essential.

Job Summary - As a Continuous Improvement Manager, you will play a critical role in driving and managing organizational change initiatives aimed at improving efficiency, effectiveness, and overall performance. You will work closely with cross-functional teams to develop and implement. Continuous Improvement strategies, processes, and technologies to meet the organization's objectives. Your role will require strong leadership, project management, analytical, and communication skills. Key Responsibilities - Continuous Improvement Strategy Developments Collaborate with senior leadership to define Continuous Improvement goals and objectives. Conduct thorough analysis of existing processes, systems, and organizational structures to identify areas for improvement. Develop comprehensive Continuous Improvement strategies and roadmaps. Lead and oversee Continuous Improvement projects from initiation to completion, ensuring there are delivered on time and within budget. Define project scopes, objectives, and resource requirements. Monitor and report on project progress and key performance indicators (KPIs). Develop and execute change management plans to ensure successful adoption of new processes, technologies, and cultural shifts. Identify potential risks and obstacles to change and develop mitigation strategies. Engage and communicate with stakeholders at all levels of the organization. Data Analysis and Reporting: Collect and analyze data to measure the impact of Continuous Improvement initiatives. Generate reports and dashboards to track key performance metrics and provide insights to leadership. Use data-driven insights to make informed decisions and adjustments to Continuous Improvement strategies. Collaboration and LeadershipBuild and lead cross-functional teams responsible for implementing Continuous Improvement projects. Foster a collaborative and innovative culture within the organization. Lead by example and inspire others to embrace change and continuous improvement. Stay informed about industry trends, best practices, and emerging technologies related to Continuous Improvement. Identify opportunities for ongoing improvements and optimizations Qualifications B.Com/M.Com/MBA Finance Black Belt Trained & Tested OR Certified . . Additional Information FNA Either Tower GL/AP/AR Role- IC Role Shifts- UK shifts Monday to Friday Job Location

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams to address quality issues and implement effective solutions. Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations. Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement. Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern. Stay current with industrys best practices and emerging trends in quality management. Achieve and exceed SLA targets by closely monitoring and managing quality metrics. Own business / operational metrics for operations shop, be gatekeeper of metrics Provide effective coaching and constructive feedback to subordinates. Qualifications Any Graduate/PG/MBA. Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report. Minimum of 5 - 8 years of experience in quality management, with a focus on transactional quality. Strong knowledge of quality management principles, methodologies, and tools. Knowledge ISO 9001:2015 standard preferred. Green Belt trained / certified and any other Lean certifications will be an added advantage. Good analytical skills with attention to detail and problem-solving abilities. Strong communication and presentation skills. Customer service orientation and strong interpersonal skills. Additional Information Transactional Quality Role Role- Team Role Shifts- UK shifts Monday to Friday Job Location

We are looking for a highly skilled and experienced Strategy Manager to join our team at HouseEazy, located in the Real Estate industry. The ideal candidate will have 6-7 years of experience. Roles and Responsibility Develop and implement comprehensive business strategies to drive growth and expansion. Conduct market research and analyze data to identify trends and opportunities. Collaborate with cross-functional teams to align with organizational goals. Provide strategic guidance and support to management. Identify and mitigate risks to ensure regulatory compliance. Monitor and report on key performance indicators to measure strategy effectiveness. Job Requirements Proven experience in developing and executing successful business strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills for effective collaboration. Ability to work in a fast-paced environment and adapt to changing priorities. Strong understanding of market trends and industry dynamics. Experience working with data analysis tools and software. A graduate degree is required for this position.

Lead Associate - Transactional Quality - Pune(Process Excellence/QC/Quality checks) Analytical skills and time management Coaching and Feedback Conflict Management Interpersonal skills and people skills High attention to detail and accuracy Exceptional knowledge of customer care process and systems Proficiency in verbal & written English Strong communication and interpersonal skills Excellent working knowledge of MS Word and Excel Strong administrative skills Excellent presentation skillsAbility to master new applications quickly Excellent organizational, time management and co-ordination skills Strong analytical ability and logical thinking style High sense of accountability Team playerGoes the extra mile Knowledge of continuous improvement methodology. Willingness to work night shift, shifts Monday to Sunday and on Public Holidays Knowledge of Auto and Home insurance

We are looking for a highly motivated and experienced Relationship Manager to join our team in Chennai. The ideal candidate will have 2 to 7 years of experience in sales, preferably in the housing sector, and a strong background in relationship management. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for home loans through cross-selling and enhancing client relationships. Retain and expand the company''s customer base for home loan and LAP channel to ensure repeat business or referrals. Maximize sales through a network of DSAs by effectively managing connector and builder relationships. Develop and maintain strong client relationships for repeat business or referrals. Identify and develop new builder/channel relationships to penetrate new markets and increase business. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Job Graduate or Postgraduate degree. Minimum 2 years of experience in sales, preferably in the housing sector. Strong understanding of market trends, competitor intelligence, and products available in the market. Excellent communication, leadership, and team management skills. Ability to work in a fast-paced environment and meet sales targets. Knowledge of audit/NHB regulations and company processes and policies. Experience in managing teams of relationship managers to achieve business targets and profitability. Familiarity with industry and governance norms. Skills in sales planning, retail sales, DSA channel, housing, DM, and sales. Additional Info The selected candidate will be required to lead and supervise a team of relationship managers for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies.

We are looking for a highly motivated and experienced Relationship Manager to join our team in Hyderabad. The ideal candidate will have 6-11 years of experience in sales, relationship management, and team leadership. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for home loans through cross-selling and enhancing client relationships. Retain and expand the company''s customer base for home loan and LAP channel to ensure repeat business or referrals. Maximize sales through a network of DSAs by effectively managing connector and builder relationships. Develop and maintain strong client relationships for repeat business or referrals. Identify and develop new builder/channel relationships to penetrate new markets and increase business. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Job Graduate or Postgraduate degree in any field. Minimum 6 years of experience in sales, relationship management, and team leadership. Strong understanding of market trends, competitor intelligence, and products available in the market. Excellent communication, motivation, and deployment skills. Ability to work in a fast-paced environment and meet business targets. Strong knowledge of audit/NHB regulations and company processes and policies.

We are looking for a highly motivated and experienced Relationship Manager to join our team in Jalgaon. The ideal candidate will have 2 to 7 years of experience in sales, relationship management, and team leadership. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for home loans and through cross-selling while enhancing client relationships. Retain and expand the company''s customer base for home loan and LAP channel to ensure repeat business or referrals. Maximize sales through a network of DSAs by effectively managing connector and builder relationships. Develop and maintain strong client relationships for repeat business or referrals. Identify and develop new builder/channel relationships to penetrate new markets and increase business. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Job Graduate or Masters/Postgraduate degree. Minimum 2 years of experience in sales, relationship management, and team leadership. Possess strong knowledge of sales planning, team management, and industry governance. Demonstrate excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong understanding of market trends, competitor intelligence, and products available in the market.

We are looking for a highly motivated and experienced Relationship Manager to join our team in Mumbai. The ideal candidate will have 6-11 years of experience in sales, preferably in the housing sector. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for home loans through cross-selling and enhancing client relationships. Retain and expand the company''s customer base for home loan and LAP channel to ensure repeat business or referrals. Maximize sales through a network of DSAs by effectively managing connector and builder relationships. Develop and maintain strong client relationships for repeat business or referrals. Identify and develop new builder/channel relationships to penetrate new markets and increase business. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Job Graduate or Masters/Postgraduate degree. Minimum 6 years of experience in sales, preferably in the housing sector. Strong understanding of market trends, competitor intelligence, and products available in the market. Excellent communication and leadership skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience in managing teams and implementing growth agendas. Familiarity with industry regulations and compliance requirements. TitleRelationship Manager - Retail Sales - DSA Channel - Housing - DM - Sales - Mumbai - Borivali - JM. Ref6586737.

We are looking for a highly motivated and experienced Relationship Manager to join our team in Jaipur. The ideal candidate will have 6-11 years of experience in sales, preferably in the housing sector, and a strong background in relationship management. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for home loans through cross-selling and enhancing client relationships. Retain and expand the company''s customer base for home loan and LAP channel to ensure repeat business or referrals. Maximize sales through a network of DSAs by effectively managing connector and builder relationships. Develop and maintain strong client relationships for repeat business or referrals. Identify and develop new builder/channel relationships to penetrate new markets and increase business. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Job Graduate or Masters/Postgraduate degree. Minimum 6 years of experience in sales, preferably in the housing sector. Strong understanding of market trends, competitor intelligence, and products available in the market. Excellent communication, leadership, and team management skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience in managing teams of relationship managers to achieve business targets and profitability. Align with the team on ground lead generation activities for Sales. Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies. Constantly keep abreast of market trends and competitor intelligence to build and develop effective sales and marketing strategies. Use understanding of the markets, competition, processes, and products to provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance with all Audit/NHB regulations and company-designed processes, policies, and reports.