171 Customer Profiling Jobs - Page 3

Location: Nagercoil, Kanyakumari District Role Overview: Panacorp Software Solutions is seeking a skilled Telecommunication Sales Specialist to fuel business growth and drive client success. This role is ideal for an experienced sales professional who excels at building customer relationships, creating new business opportunities, and converting leads into loyal clients through effective communication. Key Responsibilities: - Develop strategies to boost telecommunication sales and identify new opportunities - Build and maintain relationships with diverse customers, effectively managing their needs - Convert potential leads into satisfied, long-term customers - Communicate persuasively with customers over phone calls Requirements: - Proven experience in telecommunication sales - Strong English communication and persuasive skills - Confidence in handling customer interactions over the phone

Position: Telesales Executive (Research and Development Focus) Location: Panacorp Software Solutions, 32/8, 4th Floor Crystal Plaza, near WCC Junction, Nagercoil, Tamil Nadu Employment Type: Full-time About Panacorp: Panacorp Software Solutions is a leading research and development organization dedicated to assisting PhD scholars and academic professionals. We combine cutting-edge research assistance with effective communication strategies to deliver exceptional solutions. Key Responsibilities: - Engage with prospective clients through telecommunication to promote research and development services. - Identify and understand client needs, particularly in the area of research and content development. - Present and explain our services, focusing on how they align with the client's academic or technical goals. - Maintain a database of client interactions and ensure regular follow-ups. - Collaborate with the research team to understand the services and relay accurate information to clients. - Achieve telesales targets while upholding excellent communication and customer service standards. Qualifications : - Any bachelor's degree (Engineering graduates preferred). - Strong communication and interpersonal skills. - Basic understanding of research and academic services is a plus. - Proficiency in Microsoft Office (Word, Excel, PowerPoint). - Ability to learn quickly and convey complex information in a simple manner.

I. ROLE PURPOSE & OBJECTIVE Sr. Banking Relationship Manager the single point relationship management official of the Bank for the high-net-worth customers in the Priority Banking Segment of Bank. Sr. RM is primarily responsible for providing financial solutions to the Emerging HNI & HNI customers and ensure value added services. He/ she is responsible for increasing liabilities size of relationship especially via balance growth in accounts of existing customers and enhancing customer profitability by capturing larger share of wallet. He/ She is responsible for deepening the existing relationships by cross selling of Bank's products and Services/ third party investment products. Also enhances the book through new customer acquisitions. Apart from Liability his/her key focus will be on ensuring Cross-sell of Mutual Funds SIPs, Insurance etc. He/ She should also ensure in increasing customer engagement through other products like Forex, Remittances, Loans, etc. to the new and existing customers. He/She will also ensure that references of other HNI customers are taken from existing customers which could be family members, friends, acquaintances, business partners etc to enhance his portfolio. Sr. RMs periodically reviews the existing relationships of all the customers from liability as well as cross holding perspective like Investments MF, Demat etc and also ensures that the customers are sufficiently educated/ leveraged on the best financial solutions. He/ She also updates Bank's internal systems like the Daily activity tracker in CRM, Customer Profiling etc for monitoring, accurate reporting and MIS. NON-FINANCIAL SIZE TRV Size Ranging from 25 Cr 100 Cr Number of Branches 2 to 4 selective branches within City/Cluster/Region Number of products and services catering to all banking products & services Volume of products and services As mentioned in their KRA III. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Achieve % Cumulative Daily Balance - Deepening in Mapped Existing to Bank - ETB Book Achieve the New to Bank - NTB Target from self-sourced accounts across all schemes Achievement of Target from Mutual Funds, Life Insurance - LI, General Insurance - GI, Asset Products Other Cross Sell Points - through Loans, Term Deposits, Forex remittances, Cards, etc Improve Customer Activation % by sale of defined hooks in the mapped portfolio. Experience on modules like Wealth Management, Portfolio Building, Financial Planning, etc

Key Responsibilities:Generate leads through various online and offline channels.Understand customer requirements and pitch suitable products/services.Conduct calls, meetings, and presentations to convert prospects into clients.Maintain and update CRM with client data, pipeline, and follow-ups.Build strong client relationships and ensure high customer satisfaction.Meet or exceed monthly sales targets and performance metrics.Coordinate with internal teams (marketing, operations, etc.) to ensure timely delivery of services. Required Skills & Qualifications:Education: Any graduate (BBA/B.Com/B.Tech or relevant fields preferred)Experience: 01 year (Freshers with strong communication skills are welcome)Languages: Proficient in Kannada, English & Hindi (Both verbal and written)Communication: Excellent presentation, negotiation, and interpersonal skillsAbility to work independently as well as in a teamGoal-oriented with a strong work ethic and positive attitude

Greet customers warmly and understand their jewellery preferences and requirements. Provide detailed information on various products such as gold, diamonds, gemstones, silver, and platinum jewellery. Maintain strong knowledge of current collections, new arrivals, pricing, offers, and hallmarking standards Build and maintain long-term customer relationships through excellent service and follow-up. Ensure jewellery displays are attractive, clean, and well-stocked. Handle customer concerns or objections professionally and resolve issues promptly. Excellent communication and interpersonal skills. Customer-oriented with a polite and positive attitude.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role and Responsibility: • To monitor closely the HL data and cross-sell insurance (HDFC Life and Non Life), fixed deposits, and other products as introduced by the company to home loan customers of HDFC Sales • To source open market business too and achieve the targets assigned • To be completely aware of the products being offered by the company and understand competition offering and handle customer objections • To ensure proper customer profiling on each call/customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options • Relationship building with the Home Loan Executives to whom he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursed • To build a relationship with the customer so that he/she is able to cross-sell other product offering based on the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details, etc. • To be in sync and work together with the partner representatives • Understanding the joint ownership of the customer at the time of servicing etc. • To ensure timely renewal of the business sourced • To ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds, etc.) • To always be well-groomed, and his sales kit should be organized and complete • To maintain a company-first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners, etc.

Role & responsibilities Identify and engage with prospective clients, vendors, and channel partners across targeted sectors such as construction, interiors, solar, and home automation Conduct on-ground market research to map potential demand zones and build a strong lead pipeline Act as a brand ambassador for our platform at expos, industry meetups, and networking events, presenting the companys value proposition confidently and professionally Establish and maintain productive relationships with builders, contractors, vendors, and other decision-makers Gather detailed lead information, understand customer requirements, and facilitate smooth handovers to the central sales team Maintain daily activity and lead reports, ensuring all data is accurately updated in CRM tools Collaborate with internal stakeholders to fine-tune outreach strategies based on market feedback Ensure a high level of professionalism, responsiveness, and brand alignment in all field and event interactions Proactively contribute ideas and local insights to support sales campaigns and promotional initiatives Be prepared to travel across the city and nearby regions as needed for meetings, field visits, or events Preferred candidate profile Street-smart and self-driven, with the ability to initiate conversations confidently and convert opportunities on the ground Must have a laptop and a two-wheeler this is a field-intensive role requiring independent mobility across the city Comfortable working in a target-driven environment and managing outreach at construction sites, vendor hubs, and local expos Strong interpersonal and communication skills in English and local languages (Kannada/Hindi) Energetic, enthusiastic, and presentable able to represent the platform professionally at events, expos, and in customer/vendor meetings Highly proactive, with a "go-getter" attitude and the willingness to learn and adapt quickly in a startup environment Basic understanding of sales, lead generation, or construction/home improvement domain is a plus

Job Purpose The purpose of the job is to be responsible for building and nurturing strong, long-lasting relationships with high-net-worth clients, providing them with expert financial advice and personalized wealth management solutions. The role requires a deep understanding of financial markets, investment products, and a commitment to delivering exceptional client service. The person will also be responsible for Business Development, Portfolio Performance Analysis, Portfolio Modelling, Portfolio Management and Business Analytics, Financial Analyst, Wealth Management Main Accountabilities Client Acquisition and Relationship Management: Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist the client in achieving his short-term and long-term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs, and Fund-based Real Estate products, and other Investment products. Acquisition and handling a group of HNI (High Net Worth Exclusive) Clients. Profiling Customers and providing financial products to meet customer needs. Deepen the relationship by Cross selling to mapped broking clients and Services according to Customer Needs. To Enhance & Retain customer profitability by capturing a larger share of Wallet. Ensure profitability of the portfolio: Generate high Income per Customer. Acquire new customers who meet product criteria through cross-referral. Actively network and seek referrals to expand the client base and contribute to business growth targets. Marketing and Business Development: Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives. This role is to acquire B2C or B2B clientele & build a portfolio thereon. Acquisition - Assist Head RM in executing successful micro-events for the acquisition of new clients. Acquire new accounts from group Collaborate within the internal teams including research, investment, and compliance to ensure the delivery of accurate and compliant investment solutions to clients. Financial and Product Expertise: Ensure profitability of the portfolio: Generate high Income per Customer. Stay up-to-date with industry trends, economic developments, and regulatory changes that could impact clients' financial positions. Qualification : Postgraduate/ Graduate in any discipline

Role & responsibilities Identify and engage with prospective clients, vendors, and channel partners across targeted sectors such as construction, interiors, solar, and home automation Conduct on-ground market research to map potential demand zones and build a strong lead pipeline Act as a brand ambassador for our platform at expos, industry meetups, and networking events, presenting the companys value proposition confidently and professionally Establish and maintain productive relationships with builders, contractors, vendors, and other decision-makers Gather detailed lead information, understand customer requirements, and facilitate smooth handovers to the central sales team Maintain daily activity and lead reports, ensuring all data is accurately updated in CRM tools Collaborate with internal stakeholders to fine-tune outreach strategies based on market feedback Ensure a high level of professionalism, responsiveness, and brand alignment in all field and event interactions Proactively contribute ideas and local insights to support sales campaigns and promotional initiatives Be prepared to travel across the city and nearby regions as needed for meetings, field visits, or events Preferred candidate profile Street-smart and self-driven, with the ability to initiate conversations confidently and convert opportunities on the ground Must have a laptop and a two-wheeler this is a field-intensive role requiring independent mobility across the city Comfortable working in a target-driven environment and managing outreach at construction sites, vendor hubs, and local expos Strong interpersonal and communication skills in English and local languages (Kannada/Hindi) Energetic, enthusiastic, and presentable able to represent the platform professionally at events, expos, and in customer/vendor meetings Highly proactive, with a "go-getter" attitude and the willingness to learn and adapt quickly in a startup environment Basic understanding of sales, lead generation, or construction/home improvement domain is a plus

Position Introduction: - Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face. - Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age. - Successful candidates may have opportunities for training, leadership roles, and managing key business accounts. Responsibilities: - Explain Miko Robot benefits to customers. - Suggest suitable apps and features to the customers. - Handling stocks. - Coordinate within the teams. - Provide daily sales reports and customer service. - Meet monthly sales targets by demonstrating and selling the product in Hamleys store. - Convert free app users into paid customers through emails, SMS, and direct sales. Requirements: - Good communication skills in English and regional language. - Ability to plan and execute tasks. - Persuasion and negotiation skills. - Work well under pressure. - Team player. - Quick learner, detail-oriented, and self-motivated. - Interest in marketing. - Enthusiasm for technology. Milleniuma Mall Mumbai, Plladium Mall Gujrat, Oberoi Mall Mumbai, Phoenix mall Chennai, R City Ghatkopar Mumbai, Quest Kolkata, UB City Bangalore, RBL Banajara Hills Hyderabad, South City Kolkata, Pacific Mall Delhi

Roles and Responsibilities : Prospecting, generating, qualifying, processing, and following up on sales leads and appointment setting for the external sales Collaboratively work with the sales, marketing team and Management team to develop lead generation strategies to generate lead opportunities with prospective customers Initiates lead/demand generation strategies that include inbound/outbound sales and Providing consistent, concise, accurate internal and external communications Effectively communicate and present the product solution and value proposition to the prospective customers Providing consistent, concise, accurate and timely weekly/monthly sales lead gen activity reports to management Demonstrates a commitment to the technology industry staying educated on the new regulations, our product solutions change, innovations and trends. Achieving sales lead gen and appointment quotas Qualifications : Bachelors Degree in any field. (B Tech in Computer Science or equivalent preferred) MBA or other management qualification (Regular MBA preferred) Desired Candidate Profile Excellent communication and willing to prospect business from various sources, including but not limited to Cold Calling Ability to multitask daily projects and commitments and employ structured selling methods is required. Must have strong inner drive and self-discipline, proficiency in EXCEL, Word, PowerPoint and Mails.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Bengaluru. The ideal candidate will have 11 years of experience in wealth management, portfolio performance analysis, and business development. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Develop and implement marketing plans to acquire new corporate customers and formulate acquisition initiatives. Manage a group of HNI clients, providing financial products to meet their needs and deepening relationships by cross-selling to mapped broking clients. Enhance customer profitability by capturing a larger share of the wallet and ensure portfolio profitability by generating high income per customer. Acquire new customers who meet product criteria through cross-referencing. Profiling customers and providing financial products to meet their needs. Job MBA/PGDBA/PGPM or equivalent degree; AMFI / NISM certification is preferred. Minimum 11 years of experience in wealth management, portfolio performance analysis, and business development. Strong knowledge of financial products, including Debt products, Structures, Equities, MFs, Fund-based Real Estate products, and other Investment products. Excellent communication and interpersonal skills are required to build strong relationships with HNI clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to provide financial solutions to clients.

We are looking for a skilled professional with 2 to 7 years of experience to join our team as a Sr. Relationship Manager - Wealth in Bengaluru. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Acquire and manage a group of HNI clients, providing financial products to meet their needs. Cross-sell to mapped broking clients and services according to customer needs. Enhance and retain customer profitability by capturing a larger share of the wallet. Ensure portfolio profitability by generating high income per customer. Network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate with internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients. Job Minimum 2 years of experience in sales, preferably in wealth management or a related field. Strong knowledge of financial products, including Debt products, Structures, Equities, MFs, and Fund-based Real Estate products. Excellent communication and relationship-building skills. Ability to stay up-to-date with industry trends, economic developments, and regulatory changes impacting clients'' financial positions. Strong analytical and problem-solving skills. Experience in managing and growing a portfolio of high net worth exclusive clients. Profiling customers and providing financial products to meet their needs. Deepen relationships by cross-selling to mapped broking clients and services according to customer needs. Actively network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate with internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Bengaluru. The ideal candidate will have 11 years of experience in the banking or financial services industry, with expertise in wealth management, portfolio performance analysis, and business development. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Develop and implement marketing plans to acquire new corporate customers and formulate acquisition initiatives. Manage a group of HNI clients, providing financial products to meet their needs and deepening relationships by cross-selling to mapped broking clients. Enhance customer profitability by capturing a larger share of wallet and ensure portfolio profitability by generating high income per customer. Acquire new customers who meet product criteria through cross-referencing. Profiling customers and providing financial products to meet their needs. Job MBA/PGDBA/PGPM or equivalent degree; AMFI/NISM certification is preferred. Minimum 11 years of experience in banking or financial services, with a focus on wealth management and portfolio performance analysis. Possess strong knowledge of financial products, including Debt, Structures, Equities, MFs, Fund-based Real Estate, and other Investment products. Demonstrate excellent communication and interpersonal skills, with the ability to build strong relationships with HNI clients. Exhibit strong analytical and problem-solving skills, with the ability to provide financial solutions to meet customer needs. Ability to work in a fast-paced environment and consistently meet sales targets.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.

Operational Objectives: - Understand and follow organization's vision, Mission , goals, objectives & culture - Understand and follow Key success factors and business fundamentals - General Operations. Required Candidate profile 1. Business Communication: Crispness, clarity, vocal/written , professional, polite, assertive, empathetic 2. Relationship Management: Interpersonal relationship building, network creation.