Principal Customer Experience Engineering Manager Microsoft

12.0 - 16.0 years

0 Lacs

karnataka

On-site

Are you interested in working for one of the most exciting and fastest growing teams at Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy Do you thrive in a start-up like environment, excited about cloud computing, and dedicated to driving growth in one of Microsoft's core businesses If so, then look no further! Join Azure Advanced Cloud Engineering (ACE), a global Azure Engineering Support organization that is customer-obsessed and support engaged, with an engineering mindset. Our mission is to turn Azure customers into fans by providing a world-class engineering-led support experience. We are seeking a customer-obsessed leader with an engineering mindset to join us in delivering world-class support experiences to our key Azure customers. This role requires strong operational and people leadership with a technical background to manage a team of Azure Cloud Engineers responsible for providing top-notch support to key customers on Azure. You will collaborate with engineering teams within Azure, support, and field teams to deliver solutions and new capabilities, leading a team of highly skilled engineers supporting our customers" mission-critical Azure deployments. As a Principal Customer Experience Engineering Manager, you will be responsible for end-to-end engineering support delivery for a portfolio of Microsoft strategic customers. You will lead a high-performing team that supports key Azure customers in resolving critical and complex technical issues in a 24x7x365 environment. Additionally, you will be accountable for enabling a customer-obsessed environment, fostering continual engineering improvement, ensuring technical readiness, and promoting a people and culture that thrives on excellence and innovation. Qualifications: - 12+ years of customer-facing experience managing complex workloads in cloud computing for global Fortune 500 customers. - 3+ years of experience managing and leading highly technical teams in a fast-paced environment. - 3+ years of experience in resolving customer challenges, developing customer-centric solutions, and delivering stellar customer experiences. - Bachelors degree in technology preferred or equivalent relevant experience. - Strong communication skills with executive presence, including the ability to engage in high-level discussions. - Demonstrated ability to recruit and develop global teams that drive innovation and change. - Sound understanding of cloud computing technologies across various customer lifecycles of deployment and support.,

Posted 2 months ago

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