1582 Customer Management Jobs - Page 4

As a Team Manager, you will be responsible for overseeing the recruiting, target setting, coaching, mentoring, and performance monitoring of both on-roll and outsourced sales teams. Your role will involve networking with various stakeholders, both internally and externally. Additionally, you should be prepared to work extended hours and holidays to meet the turnaround times expected by both internal and external customers. In terms of Customer Management, you will be tasked with handling all activities related to external and internal customer requests. It will be your responsibility to ensure that all queries and complaints logged in the CRM system are resolved within the agreed upon Turnaround Time (TAT). You will also need to implement effective controls and checks to minimize customer complaints, particularly in the area of customer acquisition.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a dynamic team working with cutting-edge technologies with the purpose of bringing real positive changes in an increasingly virtual world. We are currently seeking Dynamics 365 Professionals with 4-5 years of experience in D365 F&O, specifically in Finance modules (GL, AP, AR, Fixed Assets, Cash & Bank). The role involves handling L2 support (Finance) while contributing as a Finance Analyst in functional analysis and solutioning in coordination with our internal analysts. Experience supporting multi-country rollouts is mandatory, along with a strong knowledge of ServiceNow or similar ITSM platforms. Good communication skills are essential to work closely with senior analysts and business users. As a Dynamics 365 Professional, you will be responsible for various technical and functional competencies. This includes requirement gathering and analysis, application design, architecture tools and frameworks, estimation and resource planning, product/technology knowledge, test management, customer management, project management, domain/industry knowledge, marketing, and pre-sales activities. In addition to technical skills, the role requires specific behavioral competencies such as accountability, collaboration, agility, customer focus, communication, driving results, and conflict resolution. Mandatory certifications are required to ensure proficiency in the role. At YASH, you will have the opportunity to create a career path in an inclusive team environment. Our Hyperlearning workplace is built on flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, and all the necessary support for the realization of business goals. Join us for stable employment with a great atmosphere and ethical corporate culture.,

As a professional in the field of DataCenter, Hosting, ITES services, and IT training, your primary responsibility will be to maintain and strengthen existing B2B (Business to Business) and B2C (Business to Customers) relationships. This involves ensuring timely renewals, as well as cross-selling additional services to clients to enhance their overall experience. In addition to client management, you will also be tasked with identifying new sales leads and handling incoming enquiries through various channels such as tele-calling. Your ability to effectively pitch services and showcase the value proposition will be crucial in generating new business opportunities. To excel in this role, it is essential to develop a comprehensive understanding of the business verticals encompassing DataCenter, Hosting, ITES, and IT training. This knowledge will not only help you in engaging with clients more effectively but also in drafting and reviewing business proposals and quotes in collaboration with the CTO. Furthermore, you will be responsible for preparing detailed reports and maintaining accurate records in online sales and customer management systems. A keen attention to detail and proficiency in English writing will be advantageous in fulfilling these tasks efficiently. If you possess strong communication skills, a proactive approach to client management, and a genuine interest in the IT services industry, we encourage you to reach out to our Recruitment Division for further information and potential opportunities. You can contact us at PH: +91-484-4082111, +91-9895682000, or via email at hradmin@spectrum.net.in. Feel free to connect with us for any clarifications or additional details regarding this role.,

As a Senior Technical Engineer in Digital Power focusing on various sectors such as Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport, based in Gurgaon, India, you will be at the forefront of collaborating with industry leaders, both internally and externally. Your primary mission will be to provide technical solutions, drive innovation, and strategize execution plans. Leading the EMCS Automation Engineers and overseeing automation activities for complex projects will be central to your role. Encouraging a culture of innovation within the team, fostering risk-taking, and pursuing technical excellence will also be key aspects of your responsibilities. You will actively contribute to the development of product offerings, explore new solution options, and collaborate with the Line of Business and R&D teams. Your day-to-day tasks will involve supporting the Project Manager and Tendering team with technical insights during project execution and bidding processes, assisting internal and external customers with technical queries, and collaborating with sales representatives. You will continuously develop your skills and those of your team through new technologies, solutions, and activities, ensuring compliance with project objectives, timelines, and schedules. Planning team activities based on workload and solution complexity, while identifying required competencies, will be pivotal in achieving project success. Moreover, you will maintain technical quality and service levels for engineering documents, act as a coordinator for complex projects, ensure adherence to quality, safety, and environmental procedures, and drive continuous improvement by setting productivity targets and implementing related actions. Engaging in ongoing improvement of engineering competency and capacity for both you and your team will be crucial to meeting project execution requirements and supporting the line of business in developing and deploying new products and innovations. To excel in this role, you should hold a bachelor's or master's degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering, along with 2-3 years of experience in energy automation project execution, team leadership, and customer management. A strong knowledge and understanding of the industry, versatile customer experience, leadership, interpersonal, team-building skills, excellent soft skills, communication abilities, and a self-motivated attitude are essential qualifications for this position. This is a full-time role based in Gurgaon, India, with the job requisition number 009DSI. Let your passion for innovation and technical excellence drive your success in this exciting Senior Technical Engineering role.,

As a Project Lead at Evolvus, you will play a crucial role in project administration and support by overseeing the planning, implementation, and successful completion of projects. Your responsibilities will include managing and tracking projects, ensuring the delivery of quality adhered deliverables, and leveraging your expertise in Agile/Scrum methodologies for efficient project execution. To excel in this role, you should possess a strong background in project management, encompassing skills in project planning, budgeting, contingency planning, scheduling, and evaluation. A Bachelor's degree in Computer Science or a related field is required, while a Master's degree will be considered a plus. Additionally, experience in JAVA based projects, change management, configuration management, and documentation will be advantageous. Your proficiency in project health management techniques, reporting, internal and external audit processes, along with your problem-solving abilities, customer management skills, and effective communication will be instrumental in driving project success. This position is based in Evolvus CoE in Bangalore, and candidates must hold a valid passport at the time of on-boarding, with a readiness to travel to client locations as per project requirements. If you meet these requirements and are ready to take on this challenging role, we encourage you to upload your resume on the provided platform or email us at hr@evolvussolutions.com.,

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Diverse Lynx is looking for Customer Support to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

|Aegistech Innovations Private Limited is looking for Customer Support to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Territory Sales Execution Implement the sales strategy provided by the Regional Manager within the assigned territory. Achieve monthly, quarterly, and annual sales targets set for the area. 2. Customer Management & Networking Cultivate and maintain strong relationships with existing clients, ensuring their needs are met and any issues are promptly addressed. Identify potential new clients within the territory and devise strategies to approach and secure business from them. Meeting and maintaining relations with architects to enhance network influence and business opportunities. 3. Team Collaboration & Training Collaborate closely with local sales representatives or executives to ensure consistent sales messaging and tactics. Provide on-the-job training and mentoring to the sales representatives, especially if new products or sales tactics are introduced. 4. Reporting & Market Feedback Regularly report sales progress, challenges, and market feedback to the Regional Manager. Stay updated with local market trends, competitor activities, and customer preferences, and relay this information to higher management. 5. Local Sales Promotions & Campaigns In coordination with the marketing team and under the guidance of the Regional Manager, execute localized sales promotions or campaigns. Monitor the effectiveness of these campaigns and adjust strategies based on results. Motivational Parameters: 1. Competitive compensation package 2. Opportunity to work with a dynamic and innovative team 3. Job Satisfaction 4. Training programs 5. Professional development 6. Performance-based incentives 7. Opportunities for career growth and development 8. Positive and collaborative work environment 9. Empowerment (Work Freedom) 10. Group Health Policy or Accidental Policy Behavioural Aspects: 1. Strong leadership and management skills 2. Goal setting 3. Excellent communication and interpersonal skills 4. Ability to work well under pressure and meet tight deadlines 5. Sales budget and report writing skills 6. Demonstrated ability to develop and implement effective sales strategies 7. Positive attitude Selection Process: 1. Initial screening of resumes and applications 2. First-round interview with HR representative 3. Second-round interview with HOD/Senior Management/Director 4. Reference checks and background verification 5. Final offer and feedback procedure 6. Medical Checkup 7. Joining Process

Responsibilities: Customer Assistance : Respond to customer inquiries via phone, email, or chat. Help with setting up new services or upgrading existing ones. Guide customers through troubleshooting steps for connectivity issues. Assist with billing questions and resolving billing issues. Technical Support : Diagnose and resolve connectivity problems. Support modem/router configurations and other network devices. Escalate complex issues to higher-level technical support. Account Management : Process service requests, including installations, cancellations, and plan changes. Update customer account information. Handle and resolve customer complaints. Documentation and Reporting : Maintain accurate records of customer interactions.

Job Title: Guest Relations Executive Location: Jubilee Hills / Kokapet Department: Guest Relations Reports to: Host Job Summary: The Guest Relations Executive in a jewellery showroom plays a vital role in ensuring every customer's luxurious and personalised shopping experience. This role involves greeting and assisting customers, managing their inquiries, and providing detailed information. The Guest Relations Executive acts as the face of the showroom, delivering exceptional service to enhance customer satisfaction and loyalty. Key Responsibilities: Customer Greeting: Welcome customers as they enter the showroom, ensuring a warm and professional first impression. Personalized Service: Offer personalised service to clients, understanding their needs and preferences to suggest suitable products. VIP Clientele Management: Provide special attention to VIP customers, ensuring they receive a premium shopping experience tailored to their preferences. Sales Support: Work closely with the sales team to facilitate the sales process, ensuring smooth transactions and customer satisfaction. Customer Feedback: Collect and analyse customer feedback, reporting management insights to improve service quality. Promotions and Events: Assist in organising in-store events, promotions, and special exhibitions, ensuring a seamless experience for attendees. Store Presentation: Assist in maintaining the showrooms appearance, ensuring that products are presented best. Administrative Duties: Manage customer records, appointment schedules, and other administrative tasks as required. Qualifications: Education: A degree in a related field is preferred. Experience: Minimum of 1 year of experience in a guest relations executive role, preferably in luxury retail or jewellery sales. Skills: Excellent communication and interpersonal skills. Problem-solving abilities and conflict-resolution skills. Proficiency in using Excel and other customer management tools. Personal Attributes: Professional appearance and demeanour. Patience, empathy, and a strong customer-focused attitude. Ability to handle pressure in a fast-paced, luxury retail environment. Flexibility to work weekends, holidays, and during special events. Working Conditions: Work primarily in a luxury jewellery showroom environment. May require standing for extended periods. Benefits: Provident Fund Paid Leave Daily Snack Yearly Bonus Health Insurance Opportunities for professional growth and development A supportive and friendly work environment

- Coordinate with PAN India branches for medicine supply - Resolve any issues/delays in logistics operations & minimize disruptions of supply chain activity -Handle payments reverse logistics, Outstanding follow-ups, vendor registration, claims etc. Required Candidate profile -Any graduate. Bachelor's degree in business/operations/ Supply Chain/ Warehouse will be added advantage -Proven exp in warehouse & operations required -Expertise in oral and written communication Perks and benefits PF, Mediclaim, PL, Bonus, Public holidays, OT

Building strong relationships with customers is essential to develop customer loyalty and increase sales. Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and executing retention campaigns Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

Role & responsibilities Customer Support Responsibilities: 1. Handle incoming customer queries via call, email, or chat. 2. Assist clients in understanding and using ERP software. 3. Troubleshoot basic product-related issues and escalate if needed. 4. Maintain client communication records and feedback in the system. 5. Conduct remote or on-site training during onboarding. 6. Follow up with existing customers for satisfaction and product usage. Sales Responsibilities: 1. Identify potential customers through market research and field visits. 2. Explain and demonstrate ERP products to prospective clients. 3. Build and maintain strong client relationships. 4. Achieve monthly and quarterly sales targets. 5. Share daily/weekly sales and visit reports with Sale Team Lead. 6. Coordinate with implementation and technical teams post-sales. Preferred candidate profile 1. Candidates with prior experience in ERP software , POS systems, or any product sales/support roles. 2. Strong communication skills with a polite, professional, and customer-friendly approach . 3. Confident and proactive in field visits and direct client interactions. 4. Ability to identify new leads and confidently present the companys ERP solution. 5. Target-oriented mindset with a willingness to take initiative and achieve sales goals. 6. Two-wheeler is mandatory and candidate must be open to frequent local travel. 7. Ability to use mobile, email, and CRM tools for communication and reporting. 8. Time management skills and ability to work under pressure.

As an experienced professional with 10-12 years in functions such as business development, licensing, marketing, and project management in reputable healthcare companies or consulting firms, you will play a crucial role in providing strategic insights and recommendations to senior management. While Pharma consulting experience is beneficial, it is not a primary requirement for this role. Your responsibilities will include distilling insights and synthesizing analysis outputs to provide clear recommendations on new products. You will be involved in identifying new molecules, differentiating existing products, and defining strategies for new products. Managing the complete launch process as a project through a global system and ensuring timely delivery of products will be a key aspect of your role. Additionally, you will be responsible for scouting new partners to bring differentiation and managing relationships with existing partners to build a future pipeline. Collaborating with business and medical teams to define the new product pipeline across various therapy areas will be essential. This includes exploring new molecules, combinations, and NDDS, as well as contributing to internal R&D efforts aimed at enhancing existing and new products through platform technology. Your role will also involve conducting market trend analysis, identifying gaps, and monitoring competitor moves in terms of new products. Strong analytical skills, ability to deal with ambiguity, and a knack for building strong relationships with senior business heads are crucial for success in this position. The ideal candidate for this role should hold a B Pharm / M Pharm degree along with an MBA. Reporting to the Associate Director of Business Development, you will act as a thought partner and provide valuable insights to drive the company's growth and success in the pharmaceutical industry.,

The job requires you to manage day-to-day accounting operations, maintain accurate financial records, and ensure compliance with accounting standards and company policies. Your responsibilities will include preparing and maintaining general ledger entries and reconciliations, assisting in preparing financial reports, handling petty cash transactions, coordinating with auditors, maintaining financial records, assisting with budget preparation, and liaising with vendors, customers, and other departments for financial matters. To be considered for this role, you should have a Bachelor's degree in Commerce, Accounting, or Finance, along with at least 3 years of work experience as an Accounts Executive or in a similar role. You should have a good understanding of accounting principles and practices, proficiency in accounting software such as Tally, SAP, or QuickBooks, strong MS Excel skills, attention to detail, organizational skills, time-management skills, and the ability to handle confidential information responsibly. This is a full-time, permanent position that requires working in person. Proficiency in English is preferred for this role.,

As a Senior Technical Engineer for EMCS Customer Projects with 7-8 years of experience, you will be part of the Digital Power team, focusing on various sectors including Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport. Based in Gurgaon, India, within the Regional Execution Platform, you will collaborate closely with industry leaders, both internal and external, to provide technical solutions, drive innovation, and plan execution strategies. Your responsibilities will include leading EMCS Automation Engineers, managing automation activities for complex projects, fostering a culture of innovation within the team, and contributing to product development and solution exploration. You will support Project Managers and the Tendering team with technical insights during project execution and bidding processes, as well as assist internal and external customers and sales representatives with technical inquiries. Key Responsibilities: - Develop skills and capabilities of your team through new technologies and solutions. - Analyze project specifications for risks and opportunities during bidding/tendering stage. - Ensure compliance with project objectives, timelines, and schedules. - Plan team activities based on workload and solution complexity. - Collaborate with stakeholders to create a positive work environment. - Maintain technical quality for engineering documents. - Act as a coordinator for complex projects to ensure targets are met. - Ensure adherence to quality, safety, and environmental procedures. - Drive continuous improvement by setting productivity targets. - Engage in ongoing improvement of engineering competency and capacity. Qualifications: - Bachelor's or master's degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering. - 7-8 years of experience in energy automation project execution, team leadership, and customer management. - Strong knowledge of the industry. - Versatile customer experience is a plus. - Leadership, interpersonal, and team-building skills. - Excellent soft skills and communication abilities. - Self-motivated and proactive. This is a full-time position with Req: 009HD0.,

Job Description: As a BA/SBA_MDM_Central Master_SSC Officer at Welspun World, you will play a crucial role in managing and maintaining the organization's master data set. Your responsibilities will include overseeing the creation, updates, and deletion of data, ensuring quality assurance of imported data, and collaborating with quality assurance analysts when needed. You will also be tasked with commissioning and decommissioning data sets, resolving data quality issues, and working towards improving data reliability, efficiency, and quality. Your key accountabilities will involve managing and maintaining the master data set, developing and implementing data standards, policies, and procedures, ensuring data consistency across databases, and designing the reporting environment. Additionally, you will be responsible for managing vendor relationships, overseeing the purchasing of hardware and software products, optimizing material resources, and collaborating with various teams and stakeholders to address their needs. Your role will also require you to utilize tools like Excel and other IT applications for data analysis and reporting, troubleshoot data-related problems, drive process improvements and innovation in material and manpower management, and maintain a deep understanding of the manufacturing technology used in the organization to solve problems and enhance processes. Moreover, you will be expected to engage in continuous activities to foster a global mindset and entrepreneurship within the team. Key Interactions: - Stakeholder Engagement - Cross-Functional Collaboration - Client Relations - Internal Communication - External Communication - Mid Management Experience: 2 years Competency Name: Not specified,

As a Field Service Engineer I at HPS Lifecycle Solutions & Services based in Kolkata, you will be responsible for performing preventive maintenance, corrective and emergency maintenance visits at customer sites on DCS/Safety PLC/SCADA systems. Your duties will include backup, modification, report submission, supervision, and cleaning of existing systems. In addition, you will be involved in corrective maintenance to restore systems from faults, shutdown maintenance, logistics management, PC troubleshooting, and networking. You will need to document your work extensively, with about 40% of your time dedicated to documentation. Special tasks such as sales lead generation and collaboration will also be part of your responsibilities. It is essential to have in-depth knowledge of DCS and PLC systems, along with hands-on experience. Your troubleshooting skills should be matured, allowing you to independently resolve problems on these platforms. Customer satisfaction is a key focus of this role, as you will need to understand customer needs and provide service support both on-site and remotely. You will also be required to build, develop, and sustain customer relationships while ensuring adherence to Honeywell Process and Quality matrices. Planning site visits according to SLAs and revenue plans is crucial, with travel expected to be between 80% to 90% of the time in the eastern part of India. Being available 24/7 for support during emergencies is mandatory, along with executing service projects and migrations. Your communication skills, both oral and written, should be fluent to effectively interact with customers. Identifying prospects, conducting pre-sales site assessments, and developing leads will be part of your regular activities. Compliance with ISO, HSE, commercial guidelines, and all Honeywell Process standards is a must. You will act as the primary contact for designated customers and may be designated as a Site Support Specialist (Resident Support Engineer) as needed. Other mandatory conditions include following office processes accurately and timely, maintaining politeness, good communication skills, and adhering to the standard leave policy. To qualify for this role, you must have a B.E. degree in Instrumentation/Electronics. Honeywell, as a trusted partner, aims to provide actionable solutions and innovations through its various business segments, including Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation, powered by the Honeywell Forge software, to create a smarter, safer, and more sustainable world.,

As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will play a crucial role in enabling organizations to maximize the value of their Oracle investments and transition seamlessly into the cloud. Your primary responsibility will be to ensure that customers achieve their desired business outcomes by leveraging Oracle's managed cloud services effectively. You will serve as a trusted advisor to customers, overseeing the governance and technical service delivery process. This includes helping customers optimize the business value of their Oracle investments, mitigate risks, and align IT strategies with business goals. Your role will involve ensuring the consistency and quality of deliverables, providing guidance on successful Oracle technology and Cloud deployments, and supporting customers in overcoming challenges. Your expertise in Oracle SaaS products, particularly ERP, SCM, and HCM modules, will be essential in this role. You should have experience with full-cycle implementation and support of Oracle SaaS ERP/SCM applications, as well as hands-on experience with Oracle SaaS ERP/SCM/HCM implementation. Additionally, you must possess a good understanding of Oracle Cloud Infrastructure (OCI), PaaS applications, and their integration with SaaS applications. Collaboration is key in this role, as you will work closely with customers, product managers, and business partners to design and deliver effective business solutions. Your project management skills, including the ability to manage scope, customer expectations, and project timelines, will be crucial to your success as a TAM. To excel in this position, you should be a strong team player with excellent communication and problem-solving skills. The ability to multitask, adapt to changing priorities, and work well under pressure is essential. A background in project/program management, PMP certification, and Fusion ERP/SCM/HCM certification are desirable qualifications for this role. If you have over 15 years of experience in Oracle SaaS, along with a proven track record in delivering large-scale global applications, and are committed to providing exceptional customer service, we invite you to apply for this opportunity at Oracle CSS.,

You will be responsible for ensuring that processes at Hyderabad site are aligned with those at MGCC Corporate Functions. This includes performing value-added analyses to generate management information, reviewing and generating reports to monitor performance, developing efficient reporting processes, and ensuring compliance with internal policies, external regulations, and information security standards. Additionally, you will manage partner/stakeholder visits, budgets, invoicing, and actuals, including site budgets, team budgets, governance team budgets, conferences, and other events budgets. Your role will involve leading and driving communications through various channels, such as Yammer, and being accountable for planning, tracking, enabling execution, and communicating progress against key focus areas at Hyderabad site. This includes talent acquisition, onboarding, training, finance, facilities, IT, and senior management reporting. You will also be responsible for running the Hyd Site MBR quarterly meeting chaired by MGCC CF leader. To be successful in this role, you should have 8-12 years of experience in operations and project management in large enterprises with operations across countries, different time zones, and matrix structures. Experience in PMO support, consulting, business process/technology offshoring, financial institutions, and the insurance industry is required. Additionally, you should have 5-8 years of customer management experience, preferably in the US. Your technical skills should include strong program and project management abilities, innovation, cross-cultural adaptability, proficiency in Microsoft PowerPoint and Excel, collaboration with various functions, data interpretation, business insights generation, judgment, decision-making, and continuous learning. Understanding of strategy and business transformation frameworks, best practices, and superior delivery levels is essential. Excellent written and verbal communication skills are crucial for this role, along with being a team player and good at interpersonal relations. Ideally, you should hold a bachelor's or master's degree in a finance-related domain. An MBA or experience in the financial services industry is preferred. Join MetLife, a globally recognized financial services company committed to helping create a more confident future for colleagues, customers, communities, and the world. Embrace the opportunity to make a difference in the next century of financial services it's #AllTogetherPossible at MetLife.,

Shall be responsible for developing and executing sales strategies, driving revenue growth for software solutions. Requiring to work closely with product development and customer success teams to ensure alignment and maximize opportunities.

Job Description Job Role: The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information. Qualifications Background: Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

Role & responsibilities Oversee day-to-day business operations and ensure smooth service delivery Coordinate with internal teams (sales, tech, support) and external clients Handle customer communications, escalations, and issue resolution Track and report operational and team performance metrics Support HR operations including basic admin Monitor SLA adherence and ensure continuous process improvement Report directly to senior leadership Preferred candidate profile 2+ years experience as a team lead Strong delivery and operations management experience Excellent communication and stakeholder management skills HR coordination and team supervision Experience with Excel/Google Sheets, dashboards, reports, CRM Proactive, hands-on approach with strong ownership mindset Cross functional experience in Pre Sales, Sales, Delivery, Support Must be willing to go the extra mile