408 Customer Jobs - Page 3

The shop window to the world! Showcasing the iconic and award-winning luxury spirits portfolio in international airport stores and cruise ships. The future is extremely bright for the premium and luxury spirits portfolio within the travel retail channel. Customer Planning & Activation Managers create and deliver world-class marketing activations and retail experiences across key travel retail outlets, bringing brands to life in a crossroads of cultures. The ISCME region is the most rapidly growing region with long-term potential and strategic importance, particularly in India, making it the most dynamic and exciting region. What We Can Offer You: - Competitive salary and benefits promoting financial wellbeing - Eligibility for a bonus plan - Generous holiday entitlement - Private Healthcare for employees and dependents - Pension provision through the statutory Employees Provident Fund - Employee Assistance Programme for practical support on various matters - Private Life Assurance - Product allocation for enjoying the brand portfolio - Opportunity to claim up to 1,000 per year for charity involvement - Learning resources for personal development Main Responsibilities: Develop and deliver marketing plans in collaboration with key customers, internal stakeholders, and creative agencies to drive quality brand executions across travel retail outlets, engaging customers and connecting travellers with beloved spirits brands. Our Ideal Candidate: Experience in customer or trade marketing with expertise in delivering quality brand executions at the point of purchase. Ideal candidates have spirits industry and travel retail experience or marketing experience in sectors like FMCG. Willingness to travel, strong operational experience, understanding of retail, and ability to adapt communication style are essential. Experience working with key accounts and creative agencies for marketing toolkit adaptations and activation executions is a must. Cultural awareness and multilingual skills are beneficial. About William Grant & Sons: A HOME FOR RARE CHARACTERS William Grant & Sons: a home where Rare Characters thrive. Every employee valued for their rare character, distinctive skills, experience, and perspectives. Our vision is to be a home where rare characters thrive, fostering Diversity & Inclusion to create an environment where all can bring their best selves to work. OUR AGILE WORKING PHILOSOPHY Agile working philosophy focused on having the best work day every day, built on trust and empowerment for rare characters to excel. Open to discussing flexible working options during the recruitment process. INCLUSIVE RECRUITMENT PROCESS Diversity & Inclusion integral to our purpose and values, ensuring an inclusive recruitment process. For questions or support with applications, contact the HR team at recruitment.enquiries@wgrant.com.,

About Improzo At Improzo, we believe in improving life by empowering our customers. Founded by seasoned industry leaders, we are laser-focused on delivering quality-led commercial analytical solutions to our clients. Our dedicated team of experts in commercial data, technology, and operations has been evolving and learning together since our inception. Here, you won't find yourself confined to a cubicle; instead, you'll be navigating open waters, collaborating with brilliant minds to shape the future. You will work with leading Life Sciences clients, seasoned leaders, and carefully chosen peers like you! People are at the heart of our success, so we have defined our CARE values framework with a lot of effort, and we use it as our guiding light in everything we do. We CARE! - Customer-Centric: Client success is our success. Prioritize customer needs and outcomes in every action. - Adaptive: Agile and Innovative, with a growth mindset. Pursue bold and disruptive avenues that push the boundaries of possibilities. - Respect: Deep respect for our clients & colleagues. Foster a culture of collaboration and act with honesty, transparency, and ethical responsibility. - Execution: Laser focused on quality-led execution; we deliver! Strive for the highest quality in our services, solutions, and customer experiences. About The Role The Consultant - Forecasting is responsible for developing, delivering, and maintaining forecasts (patient-based, TRx-based, etc.) and business insights for Improzo's clients. The Consultant will work with clients in forecasting, market research, market access, and other cross-functional teams. The position involves managing client relationships and directly interacting with and presenting to client stakeholders. You will need to leverage your quantitative and qualitative skills to not only create and analyze number-driven models but creatively develop methods/approaches and deliver the story as well; this needs to be accomplished through a combination of analyzing client-provided data and secondary desk research. Experience with IQVIA or Symphony data (e.g., Xponent, DDD) is required. Working knowledge of patient-level data is a plus. Key Responsibilities Project Management: - Play an integral role in executing analytics/consulting engagements through effective and efficient project management. - Generate forecasts, analysis, and actionable insights that lead to the achievement of strategic and financial goals for our clients. - Manage and coordinate complex consulting engagements through strong client and people management, subject matter expertise, communication skills (both written and verbal), and the ability to draw conclusions and recommendations from a variety of evidence. - Operate effectively as part of a global team, by participating and contributing to client discussions and proactively helping them with their decisions in creating and/or validating assumptions. Leadership - Will be responsible for overall leadership, talent development, skill advancement, and engagement and retention of talent in the team (in case acting in the capacity of a team lead). - Foster learning mindset in the team to proactively develop research and storytelling skills, leveraging multiple sources of data to answer business questions. - Develop new capabilities leveraging new sources of data and methods that include segment-level analysis, etc. - Engage with internal and external stakeholders to build effective relationships to create win-win engagement models. - Mentor/Guide team members who can benefit from your expertise and experience. Qualifications - Bachelors/Masters in Pharma / other life sciences background (Biotechnology, Bioinformatics, etc.) or bachelors in engineering / B. Tech or Masters in Business Administration. - 3-4 years of relevant forecasting and commercial analytics experience. Experience building financial models (e.g., market sizing, sales, and profit forecasts) using Microsoft Excel and other tools. - In-depth expertise in developing, implementing, and managing holistic strategies for modeling (design, development, validation, calibration, documentation, approval, implementation, monitoring, and reporting) in collaboration with life sciences teams. - Broad experience in key functional areas of CI, analytics, and market research including the ability to understand and identify key business levers. - Strong strategic skills including the ability to see the big picture, along with conceptual and out-of-the-box thinking. - Work experience in the US/European pharma industry is a plus. - Ability to balance conflicting priorities. - Proven people management skills. Other Competencies - Entrepreneurial orientation. - Excellent interpersonal and communication skills (written and verbal). - Innovative and collaborative behavior, team player. Benefits - Competitive salary and benefits package. - Opportunity to work on cutting-edge tech projects, transforming the life sciences industry. - Collaborative and supportive work environment. - Opportunities for professional development and growth.,

You have been invited to attend the Infosys BPM Walk-In Drive for the position of "Order Management S&F" in Bangalore on 30th July 2025. Please ensure you carry a copy of this email to the venue and register your application before the walk-in. Remember to mention your Candidate ID on top of your Resume. The interview is scheduled from 09:30 AM to 12:30 PM. The interview will be held at Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase, J P Nagar, Bengaluru, Karnataka 560078. Please note that there is no candidate parking facility available at the JP Nagar recruitment center location. During the interview, please make sure to carry 2 sets of updated CVs in hard copy, a face mask, and your PAN card as a mandatory identity proof. The role is based in Bangalore and requires candidates to be graduates with 2 to 4 years of experience, preferably immediate joiners, to work in UK Shifts as a Process Specialist. Roles & Responsibilities: - Expert knowledge and working experience in the Quoting Process, particularly in the IT Support industry. - Understanding of concepts like Pricing, Discounts, Gross Margin, and Purchase Order. - Ability to provide subject matter expertise for complex issues and build training curriculum & work instructions. - Identify insights on process/domain decisions, share opportunities for continuous process improvement, and provide customer-facing root cause assessments. - 3-4 years of experience in a BPO environment with a Bachelor's degree. - Proficiency in MS Excel and hands-on experience in Quotations process and Service Contract Renewal process. - Strong problem-solving and analytical skills, along with customer/client facing experience. - Good understanding of Quotations Management process, Quote to Order, and clear written & oral communication skills. - Sound analytical & interpersonal skills, troubleshooting, and diagnosis skills. - Training experience and knowledge base creation skills would be advantageous. Please ensure you have a working cellphone with microphone & camera access, download the SHL application for assessments, and have a minimum upload/download speed of 2 MBPS. We look forward to meeting you at the walk-in drive. Regards, Infosys BPM Recruitment Team.,

As a Customer Service Representative based in Ahmedabad, Gujarat, you will play a crucial role in assisting customers through various communication channels such as chat, text, email, social media, and direct messaging. Your primary responsibility will be to address customer inquiries and concerns promptly and effectively, ensuring a positive and satisfactory customer experience. Reporting to the Team Lead, you will be an essential part of the customer service team, contributing to both individual and collective success. Your daily tasks will include responding to incoming communications from customers and resolving issues through written communication. To excel in this role, you should possess at least 1 year of customer service experience, although freshers are also encouraged to apply. Strong written communication skills, attention to grammar and spelling, a high school diploma, and proficiency in using computers are essential requirements. Additionally, you must be willing to work in a 24/7 environment and demonstrate flexibility in your work schedule. Joining our team, you can expect to work under knowledgeable and supportive leadership, within a diverse and community-oriented organization. There are ample opportunities for career growth and learning, competitive compensation, performance bonuses, and other benefits that aim to exceed your expectations. This full-time, permanent position offers benefits such as provided food, Provident Fund, and various bonuses including a joining bonus, performance bonus, and shift allowance. The role requires weekend availability and the ability to work in rotational shifts, with cab facilities provided for night shifts. If you are located in Makarba, Ahmedabad, and comfortable with rotational shifts, possess excellent communication skills, and are eager to deliver exceptional customer service, we welcome your application for this exciting opportunity.,

-Building Confidence, Leadership & Negotiation skills -Trained in all the areas of management -Developed in Inside & outside sales -Client & Customer Acquisition -Learning All The Skillsets -Freshers In Jaipur -No Targets CALL : HR FALGUNI 7728803189

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

About the Role: We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and proactive account management. You will work cross-functionally with internal teams to resolve customer issues, analyze data for insights, and drive customer engagement. Key Responsibilities: Customer Onboarding & Support: Guide new customers through the onboarding process, ensuring a smooth transition and effective adoption of our products/services. Account Management: Build strong relationships with customers to understand their needs, provide solutions, and ensure long-term success. Issue Resolution: Proactively address customer concerns, troubleshoot issues, and work with technical teams to provide timely resolutions. Cross-Functional Collaboration: Partner with sales, product, and engineering teams to enhance customer experience and drive product improvements. Data Analysis & Reporting: Utilize customer data to generate insights, identify trends, and provide recommendations for enhancing customer satisfaction. Business Communication: Deliver clear, concise, and professional communication with customers and internal stakeholders. Problem Solving: Identify pain points, recommend solutions, and drive continuous improvement in customer engagement and retention. Tech-Savvy Approach: Leverage technology and tools to streamline processes, track customer interactions, and improve overall efficiency. Qualifications & Skills: Strong communication skills (both verbal and written) to engage effectively with customers and teams. Excellent problem-solving abilities to address challenges and develop strategic solutions. Tech-savvy with the ability to quickly adapt to new software and tools. Strong analytical skills to interpret customer data and drive actionable insights. Experience in customer support, onboarding, or account management roles preferred. Ability to manage multiple accounts and priorities effectively. Proven ability to work in a collaborative, cross-functional environment. Why Join Us? Be part of a dynamic, customer-focused team that values innovation and growth. Opportunity to work with cutting-edge technology and industry leaders. A supportive and inclusive work environment that fosters professional development. Competitive salary, benefits, and career advancement opportunities. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you! Apply Now!

As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Qualification & Experience: Batchers Degree in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Certified Service Advisor training Skills You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and are able to make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues. You are good listener and are empathetic towards customer concerns, requirements and willing to understand customers problem. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction. You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of transforming customer requirements into technical instructions for internal communication. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

Senior Sales Executives are experienced employees promoting and selling a company products. Common duties listed on Senior Sales Executives sample resumes include conducting market research, identifying and approaching potential customers, generating leads, engaging with prospects, negotiating and closing sales, and promoting company products at events and trade shows. The ideal candidates for this role should be able to showcase in his or her resume sales orientation, enthusiasm, excellent sales results, communication and negotiation abilities, and customer service skills. Formal education is not compulsory for sales people, but most Senior Sales Executives hold a Bachelors Degree in a relevant field.

The Business Development Associate position at Kalvium offers a unique opportunity to be a part of a fast-growing and innovative ed-tech company that is revolutionizing higher education in India. As a key member of the team, you will be responsible for connecting with prospective students and their families, raising awareness about the company's offerings, and guiding them through the admission process. Your role will involve leveraging your skills in a high-impact sales environment, where consultative selling techniques and customer relationship management are paramount. The full-time compensation for this role is 5 LPA (4 LPA Fixed + 1 LPA Variable). Key responsibilities include building strong, trust-based relationships with potential students and parents, delivering engaging product presentations and demos, providing guidance on academic goals and the admission process, articulating Kalvium's unique value proposition, and upholding high standards of customer service through timely and professional interactions. Ideal candidates for this position should possess a minimum of 1 year of experience in sales or business development, along with excellent communication skills in English and Tamil. Strong interpersonal and persuasion skills, the ability to excel in a fast-paced, target-driven environment, self-motivation, a sense of ownership, and a commitment to continuous learning are also essential qualities. The role offers real-world exposure to sales, customer experience, and business strategy, with a clear pathway to a full-time position as a Business Development Associate. Additionally, successful candidates can expect an attractive post-internship package of 5 LPA (4 LPA Fixed + 1 LPA Variable) and the opportunity to be part of a mission-driven, high-growth team that is reshaping the landscape of education in India. If you are eager to kickstart your career in sales with a sense of purpose, this is your chance to join Kalvium, learn, grow, and thrive. Apply now to be a part of this exciting journey!,

As a Customer Support Executive, you will play a crucial role in coordinating with internal team members to ensure the smooth execution of digital marketing tasks and campaigns. Your responsibilities will include overseeing the team's work, collaborating with influencers for campaign outreach, and monitoring the performance of digital marketing campaigns across various platforms. You will be required to review the team's outputs for quality, provide necessary support and guidance, and ensure that marketing materials are cohesive by coordinating with content creators and designers. Utilizing analytics tools to evaluate campaign performance, proposing improvements, and staying updated with the latest trends in digital marketing will be essential aspects of your role. The ideal candidate for this position should have a minimum of 2-3 years of experience in a similar role, proficiency in managing and coordinating multiple team members effectively, and expertise in web content creation and social audience development. Additionally, you should possess strong leadership qualities, exceptional communication and persuasion skills, and a solid understanding of best practices in search, social media, and email marketing. If you are passionate about digital marketing, possess excellent communication skills, and have a knack for team management and project coordination, we encourage you to apply for this position. Your skills in customer support, email marketing, leadership, and utilizing analytics tools will be valuable assets in this role.,

Customer Advisor - International Voice Process To schedule an Interview call - +91 6363711915- Deepika Requirements:- Excellent Communication skills in English. Freshers are welcome to apply. Immediate joiners only!!!! Job Description As an International Voice Process Associate for a US Health Care domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Bommanahalli, AMR Tech Park - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 4LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 6363711915 - Deepika deepika@yourpitch.com

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Job Summary: We are looking for a Business Operations Executive who will run and manage daily business operations by closely coordinating with the operations team and customer team . This role ensures smooth workflow, timely delivery of services, and effective resolution of customer requirements, enabling seamless business execution. Key Responsibilities: Manage and oversee daily business operations to ensure smooth processes Coordinate with the operations team to track deliverables and resolve issues Coordinate with the customer team to understand client requirements and ensure customer satisfaction Monitor operational KPIs and prepare status reports for management Identify process gaps and work on operational improvements Handle escalations and resolve operational challenges promptly Support business growth by ensuring processes run efficiently Requirements: Excellent communication and coordination skills Strong problem-solving and multitasking abilities Ability to handle operational escalations professionally Knowledge of business workflows and customer handling Self-driven and ability to manage multiple stakeholders Graduate (MBA preferred)

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Graduate freshers and Experienced post 3 months training it will be permanent work from home Freshers:24k Experienced:34k Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes quickly. call renuka@7795311104 call soumya@8088720040 call manish@7848820049 call pooja@9886112704