218 Customer Interactions Jobs - Page 6

As a member of Trigent Software, you will be responsible for handling international inbound calls, emails, and chat support in a professional and timely manner. Your role will involve accurately logging all customer interactions and cases into the designated system/tool. Additionally, you will assist and support candidates by resolving their queries and providing relevant information or guidance. Trigent Software is an SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, the US, and India. We specialize in offshore software development, outsourced product development, web application development, software maintenance, busin...

You will be responsible for implementing and rolling out training workshops and initiatives to positively impact business results for the Defence Channel. Your role will include monthly planning of the training schedule in alignment with the channel's defined priorities. You must possess the ability to persuade and influence the Channel Sales Head and RSMs to implement training modules for upskilling the team. Your duties will involve persuading and training the Sales Team SPOC on conducting Cantonment Events, utilizing Proposition Centric Conversation starters and Sales Tools, and encouraging their usage in customer interactions to enhance lead generation and sales conversion ratio. You wil...

Managing Customer's emails, Managing relationships with customers through calls, emails, and face to face interactions, Managing outbound calls for collections and achieving weekly, monthly, quarterly, and yearly targets assigned, Managing tracker of collection sheet and share weekly/monthly MIS with reporting manager, Follow up with internal and external stakeholders for timely resolution and handling customer queries, Managing - transfer/ name substitution/ addition & deletion/deceased cases, Responsible for timely raising of demand letters, reminders to client, resolve customer queries, Coordination with projects, sales, and marketing departments for obtaining timely information on the pr...

Responsible for leading and managing a team of sales representatives to achieve sales targets within a specific geographical area. Experience in pharma company required as a ASM Responsibilities: Team Leadership & Development: Recruit, onboard, train, and continuously coach a team of sales representatives, enhancing their selling skills, product knowledge, and market understanding. Set clear performance expectations, provide regular feedback, conduct performance reviews, and implement development plans to maximize individual and team potential. Motivate and inspire the team to consistently achieve and exceed sales quotas and KPIs. Sales Strategy & Execution: Develop and implement effective s...

Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communication s...

Application Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communicatio...

Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communication s...

Key Responsibilities: Handle inbound and outbound international calls, emails, and chat support. Resolve customer queries, complaints, and requests in a timely and professional manner. Provide accurate information regarding products/services. Maintain records of customer interactions, transactions, and feedback. Adhere to process guidelines, service levels, and quality standards. Escalate complex issues to senior support as needed. Required Skills: Excellent verbal and written communication skills in English. Strong listening, problem-solving, and customer service skills. Ability to manage multiple tasks. Basic computer knowledge (MS Office, CRM tools preferred). Please note that this role r...

Company Description SS Tech is a premier digital marketing and business development organization dedicated to accelerating business growth. We offer comprehensive digital marketing services that enhance your online presence and position your brand for success. Additionally, as a leading BPO agency, we provide exceptional customer service and support to clients worldwide. Our tailored solutions meet the unique needs of each business, driving growth and ensuring sustainable success. Our team of professionals is committed to delivering top-notch services that exceed expectations. Job Title: International Sales Executive (Night Shift) Mass Hiring Location: Noida, Sector 62 (Office-Based) Shift: ...

Quoting rates to the customer. Participates in joint Sales visits if necessary. Meeting with the airlines. Negotiated rates with carriers for air shipments on behalf of clients. Maintaining sales reports (Before and After services) Solving and keeping records of customer interactions, recording details of inquiries, and complaints. Doing booking as per customer preference. Participate in online bidding. Experience :- 2 to 7 yrs Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person,

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge abou...

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge abou...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities t...