116 Customer Interactions Jobs - Page 2

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality of customer interactions across all channels will be a key focus area. Evaluating team performance using metrics such as Conversion Rates, Call Quality, and Compliance will help drive continuous improvement. You will be expected to deliver feedback and coaching to enhance communication, sales pitch, and adherence to processes. Collaboration with Sales, HR, and Ops teams to align training initiatives with business goals is essential. Additionally, preparing reports and presenting insights to leadership on training effectiveness and quality improvement will be part of your responsibilities. The key skills required for this role include a minimum of 3+ years of hands-on sales experience, preferably in a tele-sales or B2C setup. You should have at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial. Strong communication, presentation, and interpersonal skills are necessary for effective coaching. The ability to identify performance gaps and design targeted interventions is vital. Hands-on experience with CRM & Telephony Systems and Quality Tools will be considered a plus. This position is based in HSR Layout, Bangalore, and the working schedule is 6 days a week. Join us at WorkIndia and be a part of our mission to provide meaningful livelihoods to blue-collar individuals in India and beyond.,

You will be responsible for handling international inbound calls, emails, and chat support in a professional and timely manner. It is essential to accurately log all customer interactions and cases into the designated system/tool. Additionally, you will assist and support candidates by resolving their queries and providing relevant information or guidance. Trigent Software is an SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, the US, and India. The company offers offshore software development, outsourced product development, web application development, software maintenance, business intelligence, system integration, legacy system migration, software quality assurance, software testing, and technical support services from its offshore development center in Bangalore. As a Microsoft Certified Partner for SharePoint Deployment Planning Services (SDPS), Trigent Software has established its reputation in the industry. Being a member of NASSCOM and recognized in Software Magazine's The Software 500 survey for 2008-10, Trigent Software has achieved significant milestones. The company's expertise is evident from its ranking among the top three SharePoint consulting companies in the US by bestwebdesignagencies.com. Join a leading organization that values innovation, excellence, and customer satisfaction.,

As a Sales Intern (Full Time) in Lucknow, you have the opportunity to kick-start your career in technology sales by joining us as a Business Development Executive (Intern). You will work with a dynamic and supportive team, gaining valuable hands-on experience. This paid internship offers a chance for learning, mentorship from seasoned professionals, and real-time exposure to the world of business development. Your responsibilities will include assisting in identifying potential clients and generating leads through research and outreach, conducting market research to understand industry trends and client needs, supporting the team in preparing sales materials and presentations, learning and using CRM tools to manage customer interactions effectively, participating in team meetings to contribute ideas and insights, building and maintaining a database of potential clients, shadowing experienced sales professionals to understand best practices, engaging with clients and prospects to build meaningful business relationships, and driving sales growth through strategic outreach and innovative tech solutions. To qualify for this role, you should be currently pursuing or recently completed a degree in Business, Marketing, Information Technology, or a related field. You should have a strong interest in sales, business development, and customer engagement, excellent verbal and written communication skills, eagerness to learn, adapt, and take on new challenges, basic proficiency in Microsoft Office tools, and a self-motivated, enthusiastic, and confident attitude. As part of this internship, you will receive a competitive stipend, hands-on experience, and mentorship from experienced sales professionals. You will have the opportunity to develop valuable skills in tech sales and customer relations, work in a supportive team environment focused on your learning and growth, access resources, tools, and training to aid your professional development, and potentially secure future employment opportunities based on your performance.,

As a member of Trigent Software, you will be responsible for handling international inbound calls, emails, and chat support in a professional and timely manner. Your role will involve accurately logging all customer interactions and cases into the designated system/tool. Additionally, you will assist and support candidates by resolving their queries and providing relevant information or guidance. Trigent Software is an SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, the US, and India. We specialize in offshore software development, outsourced product development, web application development, software maintenance, business intelligence, system integration, legacy system migration, software quality assurance, software testing, and technical support services from our offshore development center in Bangalore. We are proud to be a Microsoft Certified Partner for SharePoint Deployment Planning Services (SDPS). Being a part of Trigent Software means being a part of a company that is a member of NASSCOM and has been recognized in Software Magazine, The Software 500 survey for 2008-10. We have also been ranked among the top three SharePoint consulting companies in the US by bestwebdesignagencies.com. Join us and be a part of our commitment to excellence and innovation in the IT services industry.,

You will be responsible for implementing and rolling out training workshops and initiatives to positively impact business results for the Defence Channel. Your role will include monthly planning of the training schedule in alignment with the channel's defined priorities. You must possess the ability to persuade and influence the Channel Sales Head and RSMs to implement training modules for upskilling the team. Your duties will involve persuading and training the Sales Team SPOC on conducting Cantonment Events, utilizing Proposition Centric Conversation starters and Sales Tools, and encouraging their usage in customer interactions to enhance lead generation and sales conversion ratio. You will be expected to positively impact the performance of RMs based on defined parameters, demonstrating the maturity needed to manage complex business situations effectively. Tracking the training impact in terms of RM Activation, Average leads per activity, Number of FGDs to Leads, Product Mix, Activation, NOP, and APE Productivity of the RMs will also be part of your responsibilities. Ensuring compliance with defined training processes is crucial for this role. As an ATM, you will lead more complex RM development workshops and behavioral programs post internal and external certifications to enable engagement with officers and other ranks of the armed forces, providing after-sales service. You will also lead identified Sales Training projects with defined objectives as part of your role. The ideal candidate should have subject matter expertise, facilitation skills, the ability to build relationships, a learning orientation, and the capacity to build organizational capability.,

Managing Customer's emails, Managing relationships with customers through calls, emails, and face to face interactions, Managing outbound calls for collections and achieving weekly, monthly, quarterly, and yearly targets assigned, Managing tracker of collection sheet and share weekly/monthly MIS with reporting manager, Follow up with internal and external stakeholders for timely resolution and handling customer queries, Managing - transfer/ name substitution/ addition & deletion/deceased cases, Responsible for timely raising of demand letters, reminders to client, resolve customer queries, Coordination with projects, sales, and marketing departments for obtaining timely information on the progress of the construction, Responsible for registration/sale deed of the property post completion of possession formalities by coordinating with client and site legal team. Preparing weekly, monthly, and yearly sheets like critical cases, cancellations, legal cases, outstanding dues, future dues etc. Managing relationships with clients through the provision of exceptional after-sales service. Work Experience : Minimum 3-8 Years working experience Real Estate & Construction Company

Responsible for leading and managing a team of sales representatives to achieve sales targets within a specific geographical area. Experience in pharma company required as a ASM Responsibilities: Team Leadership & Development: Recruit, onboard, train, and continuously coach a team of sales representatives, enhancing their selling skills, product knowledge, and market understanding. Set clear performance expectations, provide regular feedback, conduct performance reviews, and implement development plans to maximize individual and team potential. Motivate and inspire the team to consistently achieve and exceed sales quotas and KPIs. Sales Strategy & Execution: Develop and implement effective sales strategies and action plans for the assigned territory to achieve and surpass monthly, quarterly, and annual sales targets. Analyze market trends, competitor activities, and sales data to identify new opportunities and adapt sales approaches. Ensure effective territory management, route planning, and call cycle adherence by the sales team. Performance Management: Monitor daily, weekly, and monthly sales activities and results, identifying areas for improvement and implementing corrective actions. Conduct regular field visits with sales representatives to provide in-the-moment coaching, evaluate performance, and identify challenges. Prepare and present accurate sales forecasts, performance reports, and market insights to senior management. Customer & Market Engagement: Build and maintain strong relationships with key customers, distributors, and stakeholders within the assigned area. Address customer concerns and escalated issues promptly and effectively, ensuring high levels of customer satisfaction. Act as a brand ambassador, promoting company values and products in the market. Reporting & Administration: Ensure timely and accurate submission of all required sales reports, expense reports, and administrative tasks. Utilize CRM tools effectively to track sales activities, customer interactions, and pipeline management. Exp.- Min. 1 yr experience required as a ASM in pharma industry

Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communication skills Good analytical and problem-solving skills Presentation Skills Eye for detail Curiosity to learn Time Management Skills Good interpersonal and customer care skills Minimum 1 year of experience in Customer Handling and Application Training

Application Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communication skills Good analytical and problem-solving skills Presentation Skills Eye for detail Curiosity to learn Time Management Skills Good interpersonal and customer care skills Minimum 1 year of experience in Customer Handling and Application Training

Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints Provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions Process customer accounts and file documents Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar Skills Communication skills Good analytical and problem-solving skills Presentation Skills Eye for detail Curiosity to learn Time Management Skills Good interpersonal and customer care skills Minimum 1 year of experience in Customer Handling and Application Training

Key Responsibilities: Handle inbound and outbound international calls, emails, and chat support. Resolve customer queries, complaints, and requests in a timely and professional manner. Provide accurate information regarding products/services. Maintain records of customer interactions, transactions, and feedback. Adhere to process guidelines, service levels, and quality standards. Escalate complex issues to senior support as needed. Required Skills: Excellent verbal and written communication skills in English. Strong listening, problem-solving, and customer service skills. Ability to manage multiple tasks. Basic computer knowledge (MS Office, CRM tools preferred). Please note that this role requires you to work in rotational shifts and rotational week offs . Qualifications: Graduate in any discipline. Freshers & experienced candidates (0-3 years) welcome. Salary: As per industry standards + shift allowance + incentives + cab

Company Description SS Tech is a premier digital marketing and business development organization dedicated to accelerating business growth. We offer comprehensive digital marketing services that enhance your online presence and position your brand for success. Additionally, as a leading BPO agency, we provide exceptional customer service and support to clients worldwide. Our tailored solutions meet the unique needs of each business, driving growth and ensuring sustainable success. Our team of professionals is committed to delivering top-notch services that exceed expectations. Job Title: International Sales Executive (Night Shift) Mass Hiring Location: Noida, Sector 62 (Office-Based) Shift: Night Shift (US Process) Salary: Fixed + Incentives up to 50,000/month Perks: Both Side Cab / Travel Allowance Provided Role Description This is a full-time on-site role located in Noida for Mass Fresher Hiring - International Market. The role involves handling day-to-day tasks associated with international market operations, including customer interactions, data management, and reporting. Responsibilities include assisting in the development and implementation of marketing strategies, providing support to senior team members, and ensuring seamless communication between departments. Who Can Apply Freshers & Experienced Both Welcome Excellent English Communication Skills Required Passionate About Sales & International Business Ready to Work in a Fast-Paced, High-Growth Environment Why Join Us Uncapped Incentives The Harder You Work, The More You Earn Career Growth Fast Track Promotions for Top Performers Supportive Team Learn & Grow with Industry Experts Fun Work Culture Engaging Activities, Team Outings & More Dont miss this opportunity apply now and kickstart your high-earning career Schedule: Night shift US shift Performance bonus Shift availability: Night Shift (Required) Work Location: In person,

Quoting rates to the customer. Participates in joint Sales visits if necessary. Meeting with the airlines. Negotiated rates with carriers for air shipments on behalf of clients. Maintaining sales reports (Before and After services) Solving and keeping records of customer interactions, recording details of inquiries, and complaints. Doing booking as per customer preference. Participate in online bidding. Experience :- 2 to 7 yrs Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person,

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication