217 Customer Interactions Jobs - Page 2

The Telesales Operative role based in Vaishali, Ghaziabad is a full-time position that requires you to work from the office. As a Telesales Operative, your primary responsibility will be to manage outbound sales calls, maintain customer records, and drive sales growth. Your key responsibilities will include calling prospective customers to explain product offerings, meeting and exceeding sales quotas through proactive selling, handling customer inquiries and objections effectively, as well as maintaining detailed records of customer interactions. To excel in this role, you should have at least 1 year of experience in telesales or outbound calling, possess excellent verbal communication and persuasion skills, demonstrate a strong ability to build rapport with customers, and be goal-driven and motivated to achieve sales targets. This full-time position requires you to work in day shifts and offers a performance bonus. It is essential that you are able to reliably commute to or plan to relocate to Ghaziabad, Uttar Pradesh. Ideally, you should have 1 year of sales experience, and proficiency in Hindi and English languages is preferred. If you are enthusiastic about sales, have a passion for customer interaction, and are driven to meet and exceed targets, we welcome you to apply for this Telesales Operative position based in Vaishali, Ghaziabad.,

Key Responsibilities Develop and implement sales strategies to exceed regional targets Identify new business opportunities while nurturing existing client relationships Conduct client visits, understand their requirements, and recommend suitable solutions Deliver impactful technical presentations to showcase product capabilities Work closely with the marketing team to generate leads and execute campaigns Maintain accurate sales records, customer interactions, and forecasts in CRM

You are passionate about creating exceptional solutions that play a crucial role in a wide range of industries including electronics, medical research, renewable energy, food production, and infrastructure. Working with us means being at the forefront of the latest technologies and sustainable innovations in a supportive and inclusive environment that fosters your growth and inspiration. Your main responsibility in this role is to drive sales growth in the general industry division across Pune, Aurangabad, Ahmednagar, Nagpur, and Nashik regions by developing and implementing customer-oriented solutions based on our product portfolio. Leading negotiations as part of developing technical and budget proposals is a key aspect of your role. You will collaborate closely with team members, as well as internal and external suppliers, to ensure successful sales outcomes. Your day-to-day responsibilities will include executing sales strategies for your territory, understanding and monitoring market competition, engaging with customers through seminars, trainings, and product demonstrations, formulating action plans for customer and market development, supporting new product launches, managing distribution channels, pricing strategies, and receivables effectively. Additionally, you will be responsible for maintaining good relationships with customers and team members, providing accurate sales reports, and demonstrating product features effectively. Ideally, you should have 2-4 years of experience in industrial sales of technically advanced products, with a strong business insight and a proven track record of leading successful sales projects. Knowledge of our products would be advantageous. You should hold a Bachelor's degree in Engineering (any stream) and preferably have a Master's in Business Administration. Your success in this role will depend on your ability to understand customer needs, negotiate effectively, make compelling presentations, and implement solutions across all levels of the organization. You should be ambitious, dynamic, results-oriented, and maintain a friendly disposition at all times. This position is based in either Pune or Aurangabad, where we value diversity and inclusivity, encouraging a culture where unique perspectives are embraced, leading to greater innovation and a shared sense of purpose and belonging.,

As an Assistant Training Manager, you will be responsible for implementing and rolling out training workshops and initiatives to positively impact business results for the Direct Channel. Your role will involve monthly planning of the training schedule in alignment with the defined priorities of the Channel. You will need to possess the ability to persuade and influence the Channel Sales Head and RSMs to implement training modules aimed at upskilling the team. Your key responsibilities will include persuading and training the Sales Team SPOC on conducting Cantonment Events, utilizing Proposition Centric Conversation starters & Sales Tools, and promoting their usage in customer interactions to enhance lead generation and sales conversion ratio. You will be expected to positively impact the performance of Relationship Managers based on defined parameters, demonstrating maturity to manage complex business situations effectively. Tracking the training impact in terms of RM Activation, Average leads per activity, number of FGD to Leads, Product Mix, Activation, and NOP/APE Productivity of the RMs mapped will be crucial. Ensuring compliance with defined training processes will also fall under your purview. Additionally, you will lead more complex RM Development workshops and behavioral programs post internal/external certifications to enable engagement with officers and other ranks of the armed forces and provide after-sales service. Identified Sales Training projects with defined objectives will also be part of your role. To excel in this role, you should possess subject matter expertise, facilitation skills, ability to build relationships, a learning orientation, and contribute to building organizational capability.,

Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies Escalate unresolved queries to the appropriate departments and ensure follow-through Maintain detailed records of customer interactions, issues, and resolutions using CRM tools Collaborate with the technical and operations teams to address recurring issues and improve customer experience Provide feedback to the product team based on customer pain points Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain Required Skills and Qualifications: Minimum 6 month of customer support experience in the payments or fintech industry Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols Excellent verbal and written communication skills in English (regional language proficiency is a plus) Good problem-solving skills and attention to detail Ability to multitask and manage time effectively in a fast-paced environment Familiarity with customer support tools or similar CRMs Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our valued customers. You will act as a dedicated advocate for customer needs, assisting them with both non-technical inquiries and technical questions related to our Electronic Support Services. Your responsibilities will include resolving customer inquiries via phone and electronic channels, addressing technical issues, and offering guidance on the use and troubleshooting of our services. You will serve as a crucial point of contact for customers, nurturing strong relationships and providing support to internal Oracle employees on various customer situations and escalated issues. Your role will require you to have a deep understanding of Oracle Cloud Financials version 12+ capabilities, specifically focusing on ERP or SCM modules. The ideal candidate should possess 5+ years of relevant working experience and hold a degree in BE, BTech, MCA, CA or equivalent qualifications. We are seeking a techno-functional individual who can demonstrate hands-on experience in functional/product and/or technical domains, preferably in L2 or L3 level support. You should have a strong grasp of business processes, implementation/support experience in ERP or SCM modules, and the ability to relate product functionality to business requirements. Problem-solving skills, customer interaction proficiency, and a proactive approach to operations management are essential traits for success in this role. Additionally, you must exhibit strong teamwork, a willingness to learn, effective communication skills, and the ability to adapt to a dynamic business environment. Your responsibilities will also include creating and maintaining documentation for various activities such as architecture, design, technical support, and testing. Shift work is mandatory for this position, requiring flexibility to work evening and night shifts on a rotational basis. Personal attributes such as self-motivation, analytical skills, customer-centric mindset, and a focus on relationship building are highly valued. Effective communication, teamwork, and a commitment to continuous learning are essential qualities for this role. Oracle is dedicated to fostering an inclusive workforce that celebrates diverse perspectives and backgrounds. We encourage innovation through collaboration and value integrity in all our operations. At Oracle, we offer a supportive work environment that promotes work-life balance and provides competitive employee benefits. Our commitment to diversity and inclusion extends to people with disabilities, and we strive to accommodate accessibility needs throughout the employment process. If you require assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States, committed to creating equal opportunities for all individuals.,

As a Sales Associate at our store in Raxaul, Bihar, you will be responsible for interacting with customers and showcasing our range of products, including sarees, lehngas, kids, ladies, men's ethnic wear, and home furnishing items. Your role will involve demonstrating good body language and communication skills while assisting customers with their purchases. Men and women, both experienced and fresher candidates, are welcome to apply for this full-time position. You will be expected to possess a good understanding of sales techniques, the ability to up-sell products, and a proficiency in Hindi to effectively communicate with customers. Your role will require you to have a quick learning ability to grasp all aspects of our product offerings, as well as the patience and obedience to follow sales instructions provided by the management. Maintaining basic hygiene and cleanliness standards while handling our products is essential to ensure customer satisfaction. Additionally, you should exhibit a good presence of mind, be comfortable in interacting with customers, and confidently showcase our merchandise. The work schedule is fixed, with a day shift timing from 9:00 am to 8:00 pm, and one day off per week. In return for your dedication and performance, we offer a competitive compensation package that includes a salary range of INR 15,000 to 16,000, quarterly and yearly bonuses, and Provident Fund benefits. If you meet the mentioned expectations and requirements, we look forward to having you join our team on the expected start date of 20/02/2025. To apply for this position or inquire further, please contact the employer at +91 9006528111.,

You are expected to have over 20 years of experience in Oracle products such as Fusion, Ebiz, and PSFT. Your strong understanding of Financials business processes and concepts will be crucial for this role. You should have hands-on experience in implementing and supporting Fusion, Oracle Ebiz Finance, or PSFT ERP. Your ability to connect product functionality with business processes will enable you to provide valuable advice to customers on utilizing Oracle Cloud Financials effectively. Strong problem-solving skills and a customer-centric approach are essential for handling critical situations and providing appropriate responses. You must be adept at operations management, innovation, and escalation management. Flexibility to work during day or evening India time is required. Developing and executing strategies for the region and showcasing leadership qualities are key responsibilities. Additionally, managing a team of at least 25 individuals is part of the role. As a Manager (Career Level - M3), you will directly oversee Technical Account Managers (TAMs) and/or System Analysts, focusing on multiple accounts, products/solutions, or a blend of both. Your responsibilities involve understanding the product/solutions portfolio thoroughly, identifying competitive advantages, and ensuring high customer satisfaction levels. You will be accountable for territory revenue, utilization, and achieving departmental objectives by effectively directing Account Management and Technical delivery resources. Your role includes driving quality and productivity improvements, meeting customer satisfaction targets, and aligning with Oracle Support Services strategies. Oracle, a global leader in cloud solutions, embraces innovation by leveraging diverse perspectives and backgrounds. In an inclusive work environment where all voices are valued, employees are encouraged to surpass existing boundaries. With a legacy of over 40 years, Oracle thrives on integrity and collaboration with industry leaders across various sectors. Joining Oracle offers not just career opportunities but a supportive workplace where work-life balance is prioritized. A competitive benefits package, including flexible medical, life insurance, and retirement options, is tailored to prioritize employee well-being. The company values community engagement and fosters volunteerism among its workforce. Oracle is committed to promoting diversity and inclusivity, including individuals with disabilities, at every stage of the employment process. If you require accessibility assistance or accommodations due to a disability, please contact us at +1 888 404 2494, option one. Please note that Oracle is an Affirmative Action Employer in the United States.,

Responsibilities : Make outbound calls to potential customers. Achieve an expectation of at least 50 quality conversations. Generate leads and set up appointments for our Sales team Follow up with customers to ensure satisfaction and answer any questions Maintain accurate records of all calls and customer interactions Meet daily and weekly call quotas Qualifications : Any degree is accepted preferably a background in design 2 to 5 years of experience in telecalling or customer support industry sector Excellent fluency in English and Tamil is required. Strong sales and negotiation skills Ability to work in a fast-paced environment

Job Title - Sales Executive Location - Ahmedabad Job Responsibilities Assist in identifying and reaching out to new business opportunities and potential clients. Learn and understand the companys manufacturing products and services. Support senior sales staff in client meetings, site visits, and sales activities. Conduct market research to identify trends and opportunities. Maintain records of sales, customer interactions, and follow-ups. Participate in product training and client presentations. Prepare basic sales reports and assist with quotation creation and order processing. Build and maintain strong customer relationships. Coordinate with internal teams (production, dispatch, accounts) for smooth order execution. Required Skills: Good communication and interpersonal skills. Willingness to learn and grow in a B2B sales environment. understanding of sales or marketing concepts. Proficiency in MS Office (Word, Excel, PowerPoint). Willing to travel locally or regionally as required. - Candidate Must be from Manufacturing Industry

The position will be based in HQ Bangalore and you will be responsible for handling inquiries, scheduling, and maintaining clear records of all client documents. As a Customer Service representative, you may need to interact with clients directly to confirm purchase orders or other related documents. You should have proficiency in both English and Hindi (Professional). This position is open to freshers as well as candidates with up to 3 years of experience. Key responsibilities include: - Handling inquiries from clients - Managing orders - Working on ERP systems - Coordinating with Sales Engineers and other departments - Interacting with customers - Ensuring documentation meets ISO requirements - Maintaining customer files This is a full-time, permanent role with benefits such as Provident Fund. The work schedule is during the day shift and the work location is in person at the Bangalore headquarters.,

We are seeking a dynamic and experienced Senior Manager - Quality to lead and ensure the highest quality standards at our greenfield manufacturing facility in Hyderabad. The ideal candidate will have substantial experience in the Wires and Cables industry, with expertise in Quality Management Systems, customer interactions, and leading quality-related initiatives. This role requires a hands-on leader capable of independently setting up and maintaining quality standards, working closely with cross-functional teams, and managing customer relationships to continually improve product quality. Your responsibilities will include overseeing and managing all aspects of the Quality Management System (QMS) at the manufacturing facility, ensuring adherence to ISO standards, IATF 16949:2016, and other relevant industry certifications. You will lead the implementation of quality assurance and control measures across the Wires and Cables manufacturing processes, conduct internal and external audits, and act as the key quality representative to drive continuous improvements and resolve quality issues promptly. Additionally, you will be responsible for ensuring compliance with various quality management systems such as BIS, IATF 16949:2016, and customer-specific standards. You will implement core quality tools including SPC, MSA, FMEA, PPAP, and APQP for process and product validation, develop control plans, quality reports, and KPIs for continuous monitoring and improvement. In terms of customer interaction, you will manage customer calls, address complaints, incorporate customer feedback into the product development process, and work towards improving customer satisfaction. You will also provide quality support for new product development, collaborate with product development teams, and ensure compliance with quality requirements from concept to production. Moreover, you will independently handle the setup of the quality testing laboratory, obtain necessary certifications, and ensure regulatory compliance. You will maintain quality-related documentation, prepare and present quality reports to senior management, and lead the submission of documentation to regulatory bodies and customers. Key Skills And Qualifications: - Strong knowledge of IATF 16949:2016, BIS standards, and customer-specific QMS like MMA, MSES, WCSQ, VDA 6.3. - Certification as an Internal Auditor for IMS, IATF 16949:2016. - Proficiency in Microsoft Excel and PowerPoint for reporting and analysis. - Sound knowledge of SAP in relation to quality and production processes. - Six Sigma Green/Black Belt certification preferred. - Proven experience in setting up quality labs, obtaining BIS licensing, and NABL approval. - Strong interpersonal and communication skills.,

VOC Automotive India Pvt. Ltd. is seeking a dedicated Customer Relation Executive to be a part of our team. As a Customer Relation Executive, you will play a vital role in managing customer interactions, resolving inquiries, and ensuring utmost customer satisfaction. Your responsibilities will include efficiently handling customer queries through calls, emails, and in-person conversations. You will be tasked with building and nurturing strong customer relationships to foster brand loyalty. Additionally, providing detailed product/service information and assisting customers in resolving their concerns will be part of your daily tasks. Collaborating with internal teams to ensure seamless customer service operations and maintaining accurate records of customer interactions and feedback will also be key aspects of your role. Furthermore, you will be involved in providing service support, post-sales assistance, and conducting follow-ups as needed. The ideal candidate for this position should possess at least a Bachelor's degree or Diploma in any field. We welcome both freshers and experienced candidates to apply for this role. Effective communication skills, strong interpersonal abilities, a customer-centric mindset, and problem-solving skills are essential for success in this role. The ability to thrive in a fast-paced environment is also a key requirement. Join our team and become a valuable member of a rapidly growing automotive industry family! This position is offered as a full-time opportunity and is open to fresher candidates as well. Benefits: - Cell phone reimbursement Schedule: - Day shift Language Preferences: - English (Preferred) - Hindi (Preferred) - Tamil (Preferred) - Malayalam (Preferred) - Telugu (Preferred) Work Location: In person,

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries including the U.S., India, and the Philippines. Over nearly two decades, you have expanded into a global organization dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Your commitment to leveraging advanced AI technologies to enhance customer experience and operational efficiency sets you apart as a trusted partner in meeting the dynamic demands of the global market. As a Quality Analyst in the voice process operations team, you will play a crucial role in ensuring the quality of calls handled by agents meets established standards, enhances customer satisfaction, and aligns with company policies. Your responsibilities will include monitoring and evaluating inbound and outbound voice calls, providing feedback and coaching to agents for improvement, analyzing quality trends, maintaining call quality scorecards and audit reports, collaborating with the training team for process enhancements, and ensuring compliance with internal quality standards and external regulations. To excel in this role, you should have at least 2 years of experience as a Quality Analyst in a voice-based BPO environment, possess excellent communication and listening skills, demonstrate a strong understanding of call center metrics and KPIs, be familiar with QA tools and call monitoring software, exhibit the ability to deliver constructive feedback effectively, maintain a keen analytical mindset with attention to detail, thrive in a fast-paced environment, be proficient in MS Excel and reporting, have experience in international voice processes, and be comfortable working with CRM and ticketing systems.,

We are seeking an experienced Collections Manager to oversee the entire collections process for Personal and Business Loans. The ideal candidate will be responsible for managing portfolio delinquency, designing effective collection strategies, and leading a team to ensure all recovery practices are both ethical and compliant with regulatory guidelines. Roles and Responsibilities Portfolio Management: Monitor and manage delinquency in 030, 3160, and 6190 DPD (Days Past Due) and NPA (Non-Performing Asset) buckets. Analyze and interpret MIS (Management Information System) reports to identify risk trends and develop action plans. Ensure timely follow-up on overdue accounts to reduce roll-forwards. Strategy & Execution: Design and implement effective collection strategies for Personal and Business Loans. Segment portfolios by risk and prioritize accounts for recovery. Drive settlements, restructuring, and legal action when necessary. Team & Vendor Management: Supervise and train in-house collection teams and external agencies. Monitor productivity and provide performance feedback. Ensure all recovery practices are ethical and legally compliant . Compliance & Reporting: Ensure adherence to RBI (Reserve Bank of India) and internal compliance guidelines. Maintain accurate documentation of all collection efforts. Prepare periodic reports on performance, risk flags, and recovery ratios for management. Customer Interaction: Handle escalated or high-ticket delinquent accounts personally. Engage constructively with customers to negotiate payment arrangements or settlements. Maintain professionalism and empathy in all customer interactions. Skills Required Proven experience in a collections management role, with a focus on Personal and Business Loans. The ability to analyze and interpret MIS reports and other data to drive strategic decisions. Strong leadership skills to supervise and train both internal and external teams. A deep understanding of ethical and legal compliance, especially with RBI guidelines . Excellent negotiation and problem-solving skills to handle escalated accounts and customer interactions. Proficiency in preparing detailed reports for management review.

Inviting an experienced Assistant Accountant to join our fashion retail boutique team in central Bangalore. The ideal candidate should have prior experience in retail store operations and possess basic accounts knowledge. You should be comfortable with customer interactions as this role involves regular customer interactions in a fashion retail boutique setting. Responsibilities: - Sales billing, invoice generation, and coordination - Daily counter sales cash handling and deposits - Taking care of store expenses and petty cash maintenance on a daily basis - Bank reconciliation - Bookkeeping - recording and filing documents - Sales reports generation - Outstanding report and ledger statement of clients periodically - Inventory entry and maintaining stocks - Cash book, software reports, and card reports maintained on a daily basis - Taking care of customer service and handling customer problems as per guidelines - Managing the team effectively - Understanding inventory works like inward, outward, perpetual inventory, and stock take Qualifications: - Prior experience in retail store operations as an accountant-cum-cashier - Basic accounts knowledge - Good communication and customer service skills - Ability to manage a team and prioritize tasks - Proficiency in accounting software like Tally and MS Office applications - Familiarity with TDS and GST Remuneration: The remuneration for this position is INR 13,500.00 - 20,000.00 per month, depending on your experience and qualifications. Note: We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of gender, age, race, religion, or disability. Training will be imparted as necessary to ensure your success in the role. Job Type: Full-time Schedule: - Day shift - Weekend availability Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: - Accounting: 2 years (Preferred) - Total work: 2 years (Preferred) Work Location: In person,

As a Sales Team Lead at Bridgeway Power, you will play a pivotal role in driving our sales efforts and contributing to the growth and success of our company in the renewable energy industry. You will lead and manage a team of sales professionals, set clear goals, and develop strategic plans to achieve sales targets and expand our customer base. Your responsibilities will include monitoring team performance, mentoring team members, identifying emerging markets, and collaborating with marketing and product development teams to ensure brand consistency and increase sales. Key Responsibilities: - Lead and manage a team of sales professionals; set clear team goals and quotas. - Develop and execute strategic plans to achieve sales targets and expand customer base. - Monitor team performance and report on metrics, including reaction to strategy adjustments. - Mentor and develop sales team members, conduct regular performance reviews, provide feedback, and organize training sessions. - Identify emerging markets and market shifts while being fully aware of new products and competition status. - Collaborate with marketing and product development teams to ensure brand consistency and increase sales. - Handle customer escalations, ensure client satisfaction and retention. - Forecast sales, develop innovative sales strategies/models, and evaluate their effectiveness. - Manage the sales administration process with a thorough knowledge of pricing and proposals models. - Represent the company at trade exhibitions, events, and demonstrations to increase brand awareness and develop new business leads. Requirements: - Proven work experience as a Sales Team Lead or Sales Manager. - Strong ability to drive the sales process from plan to close. - Excellent mentoring, coaching, and people management skills. - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization. - Proven ability to articulate the distinct aspects of products and services and position them against competitors. - Bachelor's degree in Business Administration or a related field; Master's degree preferred. - Proficiency in CRM software and Microsoft Office Suite. - Strong business sense and industry expertise in renewable energy preferred. What We Offer: - Leadership role in a rapidly growing sector. - Competitive salary with performance bonuses. - Opportunities for career advancement. - A collaborative and supportive work environment. If you are driven, passionate about renewable energy, and ready to lead a team to new heights, Bridgeway Power is the perfect place for you. Join us, and help shape the future of energy!,

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries, including the U.S., Colombia, India, Jamaica, and the Philippines. Your organization provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Over nearly two decades, you have expanded from a small team to a global entity with staff members globally dedicated to supporting international clients. Leveraging advanced AI technologies, you strive to enhance the customer experience (CX) and drive operational efficiency for your clients. By prioritizing innovation, you position yourself as a trusted partner, enabling businesses to adapt to the evolving demands of the global market with agility and precision. As a certified minority-owned business and an Equal Opportunity Employer (EOE), you value and welcome diversity within your workforce. You are looking for a detail-oriented and analytical Quality Analyst to join your BPO team, specifically focusing on voice process operations. The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of calls handled by agents, ensuring customer satisfaction, adherence to process standards, and compliance with company policies. Key responsibilities include monitoring and assessing inbound and outbound voice calls to evaluate agent performance against quality standards, offering constructive feedback and coaching to improve call quality and customer interactions, analyzing quality trends to identify process gaps or training needs, maintaining and updating call quality scorecards and audit reports, collaborating with the training team to design refresher sessions or process improvements, ensuring compliance with internal quality standards and external regulations, participating in calibration sessions to align quality expectations, and supporting quality improvement initiatives. To excel in this role, you should have at least 2 years of experience as a Quality Analyst in a voice-based BPO environment, possess excellent communication and listening skills, demonstrate a strong understanding of call center metrics and KPIs, be familiar with QA tools and call monitoring software, have the ability to deliver constructive feedback effectively, exhibit an analytical mindset with attention to detail, thrive in a fast-paced, high-volume environment, be proficient in MS Excel and reporting, have experience in international voice processes, and be familiar with CRM and ticketing systems.,

As a Restaurant Manager/Organizer, you will be responsible for overseeing daily operations, staff coordination, and kitchen flow in a professional manner. Your key duties will include maintaining hygiene standards, handling customer interactions, and resolving queries effectively. Additionally, you will support marketing efforts, offers, and social media promotions to enhance the cafe's visibility. Managing inventory, scheduling, and ensuring the overall cafe environment aligns with the company's standards will be crucial aspects of your role. Collaborating closely with ownership, you will work towards meeting operational targets and maintaining a high level of service. It is essential to exhibit strong leadership, time management, and problem-solving skills while upholding a professional and respectful attitude towards customers and team members. Previous experience in cafe or restaurant management is preferred, along with familiarity with POS systems and kitchen management processes. The ideal candidate should possess trustworthy, well-mannered, and polite communication skills to engage effectively with customers and seniors. This full-time, permanent position offers performance bonuses and yearly bonuses, providing you with opportunities for growth and recognition. A total of 3 years of work experience is preferred, and proficiency in English and Hindi languages is an advantage. If you are looking for a hands-on role that allows you to contribute to the success of a cafe while working in person, this position might be the perfect fit for you.,

As an Assistant Training Manager, you will be responsible for implementing and rolling out training workshops and initiatives to positively impact business results for the Defence Channel. Your key tasks will include monthly planning of the training schedule, convincing the Channel Sales Head and RSMs to implement training modules, and persuading and training the Sales Team SPOC on conducting Cantonment Events and using Proposition Centric Conversation starters and Sales Tools. Your role will also involve positively impacting the performance of Relationship Managers (RMs) based on defined parameters, managing complex business situations, tracking training impact in terms of RM Activation and productivity metrics, and ensuring compliance with defined training processes. Additionally, you will lead more complex RM Development workshops and behavioral programs post internal/external certifications to engage with officers and other ranks of the armed forces and provide after-sales service. To excel in this role, you should possess subject matter expertise, facilitation skills, the ability to build relationships, a learning orientation, and the capability to build organizational capacity. You will partner with Relationship Managers and Bank Staff to implement the training policy in their respective areas while ensuring compliance with training processes.,

The Quality Analyst (Calls and Emails) position in the Working Professional business unit at Marol, Mumbai requires a minimum of 1 year of experience. As a Quality Analyst, your primary focus will be on ensuring and improving the quality of customer interactions in sales or customer service processes. This involves conducting audits of transactions, providing feedback to agents, identifying training needs, and working with internal teams to enhance performance, customer satisfaction, and sales outcomes. Additionally, you will be responsible for proactively identifying process gaps and utilizing quality tools to drive continuous improvement. Your key responsibilities will include performing audits on calls and emails following specific guidelines, managing the transaction quality framework, providing individual feedback to agents, preparing and sharing audit reports internally, collaborating with the training team to improve call, email, and chat quality, identifying and escalating process or product-related issues, and developing strategies to enhance team performance, customer satisfaction, and sales conversions. Applicants for this role must hold a graduate degree in any discipline, have at least 1 year of tenure at upGrad, possess prior experience in customer service or sales processes, and demonstrate proficiency in using the 7 QC tools.,

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance. We are looking for a dynamic individual with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. Your key responsibilities will include designing and implementing training programs tailored for new joiners and existing sales teams. You will conduct regular training needs analysis and refreshers to enhance performance. Monitoring, assessing, and improving the quality of customer interactions across all channels will be a critical part of your role. Evaluating team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc., and delivering feedback and coaching to enhance communication, sales pitch, and process adherence will be essential. Collaboration with Sales, HR, and Ops teams to align training with business goals is another aspect of your role. You will prepare reports and present insights to leadership on training effectiveness and quality improvement. We are looking for someone with a minimum of 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup, and at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial for this role. Strong communication, presentation, and interpersonal skills are required. The ability to assess performance gaps and design targeted interventions is highly valued. Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus. Location: HSR Layout in Bangalore Working Days: 6 Days a Week,

AM - Sales & Marketing. The ideal candidate will have a strong background in Forex, Drive sales of forex products including remittances, foreign currency exchange, prepaid forex cards, and trade-related forex services. Identify and acquire new clients, including corporates, HNIs, and retail customers. Build and maintain relationships with banks, financial institutions, travel agencies, and corporates to generate leads. Sales & Business Development: Drive sales of forex products and acquire new clients, including corporates, HNIs, and travel agencies. Build partnerships with banks, fintech firms, and digital platforms to expand reach and business opportunities. Fintech & Digital Payment Strategy : Utilize Fintech solutions to streamline forex transactions and enhance customer experience. Promote digital forex platforms and mobile payment solutions, while implementing tech-driven strategies for better efficiency and engagement. Marketing & Customer Acquisition: Create and implement targeted marketing campaigns for forex and remittance products, optimizing digital channels for lead generation. Organize corporate events and networking sessions to attract potential clients. Field Sales: Conduct field sales activities, including customer visits, market analysis, and competitor assessments to enhance the customer experience and boost sales. Regulatory Compliance & Documentation : Ensure compliance with RBI and FEMA regulations for AD-1 & AD-2 businesses and fintech-based forex solutions. Maintain accurate documentation for audits and stay updated on regulatory changes in the forex and digital payments industry. Operational & Team Coordination: Work with operations and compliance teams to ensure smooth forex transactions. Collaborate with tech teams for product improvements and digital forex service integrations. Sales Reporting: Maintain accurate records of sales activities, customer interactions, and market intelligence, providing regular updates to management on sales progress and pipeline. Customer Feedback: Gather customer feedback from field visits and relay insights to improve products and services, ensuring continuous customer satisfaction. Skills : - Forex Sales,Forex Remittances,Sales,Business Development,Fintech Partnerships,Field Sales,Market Analysis,Sales Strategy & Execution,AD-1 & AD-2 Forex Business,RBI & FEMA Regulations,Sales Pipeline Management,Customer Relationship Management (CRM),Forex Trading Solutions,Customer Satisfaction,Team Coordination,Regulatory Compliance,HNI Client Management,Retail Customer Acquisition.

Job Overview: We are seeking highly motivated and customer-focused Voice Process Associates to handle inbound and outbound calls for US General Insurance clients. In this role, you will be responsible for assisting customers with general inquiries related to their insurance accounts, such as payment updates, and other non-policy-related requests. You will play a key role in ensuring smooth communication and a positive experience for our customers. Key Responsibilities: Handle inbound and outbound calls professionally, providing assistance for insurance-related inquiries. Guide customers through standard processes, offering support in updating or verifying their information. Ensure calls are routed appropriately based on the customers needs or inquiries. Address customer concerns using predefined scripts and processes. Log accurate and complete details of customer interactions and ensure smooth resolution of inquiries. Maintain a high standard of professionalism, ensuring a seamless and positive customer experience. Meet performance targets related to call handling time, call quality, and customer satisfaction. Adhere to company policies, procedures, and regulatory requirements, ensuring customer privacy and data security. Handle technical issues related to customer queries and escalate as necessary. Excellent Verbal and Written Communication

We are looking for a motivated Tech Solutions Advisor to join our team and excel in providing cutting-edge software tools to our US clientele. Your main focus will be on upselling products such as antivirus solutions, optimization utilities, and cloud backup services, effectively contributing to our growth. Your key responsibilities will include thoroughly assessing and understanding customer requirements to recommend tailored technology solutions that align with their needs. You will also need to cultivate trust and rapport with clients through engaging product demonstrations and interactive trials, ensuring they grasp the value of our offerings. It will be essential to maintain meticulous daily sales logs and conversion reports to track performance and drive continuous improvement in sales strategies. To succeed in this role, you must demonstrate confidence and clarity in articulating the benefits of various technical solutions to diverse audiences. Previous experience in software sales or call center positions is highly desirable, as it provides a solid foundation for understanding customer interactions and the sales process. Strong communication skills and a passion for technology are essential for success in this position. Join us in shaping the future of tech solutions by helping customers navigate the digital landscape with confidence! This is a full-time, permanent position located in Mohali with a night shift schedule.,