1163 Customer Interaction Jobs - Page 46

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

Sanas is revolutionizing the way we communicate with the world s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Sanas is a 200-strong team, established in 2020. In this short span, we ve successfully secured over $100 million in funding. Our innovation have been supported by the industry s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you re not just adopting a product; you re investing in the future of communication. As a Senior Solution Consultant, you will act as the critical link between our clients and internal teams. You will leverage your deep BPO experience to guide solution design, identify product enhancement opportunities, analyze agent behavior, and run outcome-focused analytics to ensure business impact. This is a techno-functional role, blending business acumen, data-driven decision making, and technical fluency to drive deployment success, product adoption, and measurable outcomes. Key Responsibilities: Client Engagement & Transformation: Collaborate closely with client transformation teams to align the AI solution to operational goals. Lead deployment planning, onboarding, and enablement activities. Influence change management strategies to drive user adoption and cultural fit. Product Utilization & Optimisation: Analyse agent performance and communication behavior to recommend and configure solution improvements. Monitor post-deployment analytics to track KPIs (e.g., CSAT, AHT, FCR) and ensure outcome delivery. Proactively identify product gaps and communicate feedback to Product Management for roadmap evolution. Cross-Functional Collaboration: Act as the voice of the customer internally with Product Managers, Data Science, and Engineering teams. Partner with Account Managers to expand the solution footprint and drive upsell opportunities. Technical Advisory: Guide clients on technical integration with contact center platforms (e.g., Genesys, Avaya, Five9). Develop light data pipelines or work with analysts to run impact analysis and diagnostics. Success Criteria: Demonstrated improvement in client KPIs through solution adoption (e.g., voice clarity, agent productivity, CX).High product adoption and user satisfaction rates across client deployments. Scalable deployment processes and reusable best practices playbooks. Tangible insights provided to the product team, resulting in released features or enhancements. Required Qualifications: 7+ years of experience in the BPO industry in transformation, operations, or technology roles. Strong experience working with voice/contact center technologies and AI/ML solutions preferred. Proven ability to identify operational gaps and drive technology adoption to improve business outcomes. Hands-on experience analyzing agent/customer interaction data (via dashboards, BI tools, google sheets or SQL). Ability to work across both technical and business stakeholders with strong communication and presentation skills. Self-starter, capable of thriving in a fast-paced, evolving startup environment. Nice to Have: Experience with speech analytics, agent coaching tools, or accent/voice tech solutions. Exposure to AI/ML-driven SaaS platforms and customer success lifecycle. Background in consulting or customer solutions roles with large-scale BPO clients. Joining us means contributing to the world s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike. Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. Youll be part of a team exploring the vast potential of an increasingly sonic future

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: In this role, you will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelors or masters degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting : Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills : Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Computer Science, Cyber Security, Project Manager, Technical Support, Technology, Security Apply now Find similar jobs: IT

Greetings from "3G HR Services" We Are Hiring "Customer Support - Voice Process" Experience : 0-1 Year Qualification : Any Graduate Salary : Freshers - 15,000 CTC - 14,000 Take home Experience - 19,000 CTC - 14,500 Take home Location : Pocharam(Ghatkesar) 6 Days working Rotational Week off Skills : Excellent Communication Hindi and English Good Customer Interaction Roles and Responsibilities: • Answers inquiries by clarifying desired information; researching, locating, and providing information • Determines requirements by working with customers • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests . • Cross sell.

Sales Engineer - Cutting Tools: * Technical Sales & Solutions: Understands machining needs and recommends the right cutting tools. * Performance Demonstrations: Shows customers how tools improve their processes (speed, quality, cost). * Technical Proposals & Value Justification: Explains the "why" and the ROI of their cutting tool solutions. Application Engineer - Cutting Tools: * Technical Support & Problem Solving: Helps customers troubleshoot machining issues and optimize tool use. * Process Optimization: Fine-tunes cutting parameters and strategies for best tool performance. * Training & Application Guidance: Educates customers on proper tool use and maintenance. - Also generating new leads by making cold calls.

End to end SCM profile Continues monitoring & follow-up with Internal and external ( vendor) manufacturing team to ensure 100% Customer Delivery adherence Ensuring SCM KPIs – Inventory, Plan Vs Actual ratio, Customer DSA, No Premium freight,

Immediate Hiring for Process Associate (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Hello Jobseekers, Greetings from Shining Star ITPL New Opportunities are available Job Description: Any Graduate fresher or UG with minimum one year of experience in BPO sector with an excellent communication skills can easily apply for this role. Location -Gurgaon Customer Support Executive Working -5 days Rotational shift-24*7 Salary-Up to 3LPA Roles and Responsibilities Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Identify opportunities for upselling/cross-selling relevant products/services based on customer requirements. Provide accurate information on products/services to customers, addressing their needs and expectations. Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Desired Candidate Profile 1-4 years of experience in back office operations, BPO industry, CBSE/ICSE education system preferred. Strong analytical skills with ability to analyze data and solve problems effectively. Excellent communication skills with adaptability to handle international processes (English language proficiency required). Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602)between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

Be part of a team that applies its expertise and knowledge to technical projects, finding innovative, cost-effective means to improve research, techniques, procedures, and products and technologies. You will develop, conduct and evaluate new approaches to meet project objectives faster and more efficiently and you develop and commercialize products & technologies. Key Responsibilities Innovation Cost estimation Prototyping Product assurance Project management Customer interaction Research and Development Design Analysis YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Industrial design talent Ability to work independently Willingness to learn new technologies Anopen, honest and team oriented personality Eagerness to get involved in hands-on work Creativity Some experience in engineering related field Understanding of industry standards and security practices Some experience with all aspects of technology development

Date Posted: 2025-04-09 Country: India Location: MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India Title: Field supervisor - Modernization Location: Bangalore Education: Diploma / BE Engineering Experience: 6 to 12 years of experience in elevator installation or Modernization A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology. Role Overview: Position: Field Supervisor -Modernization Work City: Bangalore Job Profile: The incumbent is responsible for MOD business execution/installation and completion of the old elevator upgrade. Education: BE or Diploma in Engineering Experience: 6 to 12 years experience Scheduling & installing the job within estimated costs/Time schedules. Supervise/Monitor the Process & organize stores. Management of subcontractor, his team & material. Preparing a monthly projection of job completion, inspection & handover. Monitoring the Project: Site Activity Management, Preliminary site preparation etc. Planning the right tools for projects & Manpower planning Ensuring safety in sites. Cost control in the Projects. Organizing for Administrative activities of the department. Customer interaction. Coordinating with various departments. ENVIRONMENTAL HEALTH AND SAFETY: Support EH&S efforts of the department and ensure implementation of EH&S Management systems and other local standards. Participate and facilitate the participation of employees in the department in EH&S training and TBT as per the EH&S plan. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within the targeted completion date.

Lead Site Reliability Engineer Reporting to: Sr Manager, Availability Management Office Location: Chennai, India Flexible Working: Hybrid (Part Office/Part Home) Cloud Site Reliability Engineer Responsibilities On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization. Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms. Play an important role in the Continual Service Improvement process, identifying and driving improvement Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools . Participate in code peer reviews and enforce quality gates to ensure best practices are followed. Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples. Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response. Exploring and applying Artificial Intelligence to enhance operational processes/procedures Should-Haves - Skills & Experience Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing. Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor Experience with the OpenTelemetry (OTEL) Standard Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others. Strong experience with IaC tools, such as Terraform and Cloudformation. Experience with cloud environments, especially AWS and/or Azure. Good customer interaction skills and able to understand their needs and expectations. Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary Experience with code quality tools, such as SonarQube. Knowledge on code linters tools of various programming languages. Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions. ITIL experience with basic understanding on incident management, problem management and change management. Nice-to-Haves - Skills & Experience Any cloud certification ITIL certifications Experience with ITSM tools Experience using On-Call Management Tooling

Company Overview EverestIMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O space, the company has built its widespread presence across the country and internationally through its product portfolio. The organization specializes in providing software solution like NOC, SOC, ITSM, NMS, Asset Management to empower corporations and enterprises to deliver enhanced services to their end-users. About the Role Manage the Government Accounts in respective region. The role entails building long term relationships with C Level executives in customer organizations, partners and build the Infraon brand. Managing and creating the opportunity for Infraon software in 50+ large accounts in the region. Responsibilities Client Relationship Management: -Manage and own Government accounts in the region - Develop and maintain strong relationships with key clients. - Act as the primary point of contact for client inquiries and issues. - Understand client business needs and objectives to provide tailored IT solutions. Business Development: - Identify opportunities for growth within existing accounts. - Develop and execute strategic account plans to achieve sales targets. - Work to onboard new clients. Project Management: - Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time - Coordinate with project managers and technical teams to address any project-related issues. Strategic Planning: - Develop long-term strategic plans for key accounts. - Monitor market trends and competitor activities to identify new business opportunities. Performance Management: - Track and report on key account performance metrics. - Conduct regular reviews with clients to ensure satisfaction and address any concerns. - Implement corrective actions as needed to improve client relationships and project outcomes. Team Collaboration: - Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to client management. Basic Qualifications 5-10 years experience in selling software solution, IT Networking products(Router / Switch / FW / servers) in Enterprise and BFSI accounts Strong knowledge of procurement processes, including tenders, RFPs, and compliance. Experience in a results-driven environment with external customer interaction. Metrics-driven with the ability to manage business operations by numbers. Excellent written and verbal communication, presentation, and negotiation skills. Active listening skills with a consultative and solutions-oriented approach.

Company Overview EverestIMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O space, the company has built its widespread presence across the country and internationally through its product portfolio. The organization specializes in providing software solution like NOC, SOC, ITSM, NMS, Asset Management to empower corporations and enterprises to deliver enhanced services to their end-users. About the Role Manage the Government Accounts in respective region. The role entails building long term relationships with C Level executives in customer organizations, partners and build the Infraon brand. Managing and creating the opportunity for Infraon software in 50+ large accounts in the region. Responsibilities Client Relationship Management: -Manage and own Government accounts in the region - Develop and maintain strong relationships with key clients. - Act as the primary point of contact for client inquiries and issues. - Understand client business needs and objectives to provide tailored IT solutions. Business Development: - Identify opportunities for growth within existing accounts. - Develop and execute strategic account plans to achieve sales targets. - Work to onboard new clients. Project Management: - Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time - Coordinate with project managers and technical teams to address any project-related issues. Strategic Planning: - Develop long-term strategic plans for key accounts. - Monitor market trends and competitor activities to identify new business opportunities. Performance Management: - Track and report on key account performance metrics. - Conduct regular reviews with clients to ensure satisfaction and address any concerns. - Implement corrective actions as needed to improve client relationships and project outcomes. Team Collaboration: - Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to client management. Basic Qualifications 5-10 years experience in selling software solution, IT Networking products(Router / Switch / FW / servers) in Enterprise and BFSI accounts Strong knowledge of procurement processes, including tenders, RFPs, and compliance. Experience in a results-driven environment with external customer interaction. Metrics-driven with the ability to manage business operations by numbers. Excellent written and verbal communication, presentation, and negotiation skills. Active listening skills with a consultative and solutions-oriented approach.

Mandatory Skills Project Management experience and skills to drive a project end to end. (Concept / Estimations / Plan / Delivery / Engagement) Stakeholder management (Client and Internal) PLM functional or technical expertise in one Product (PTC Windchill/3DX/Aras) Aerospace domain knowledge Agile and Waterfall project methodologies Service Management Application development and customization experience. Nice to Have Skills Pre-sales expertise ( Solution design and customer engagement) Technology awareness and basic competencies ( Cloud , AI) PLM Functional architecture knowledge. ITIL framework. Airbus Processes, Methods and Tools Roles and Responsibilities: A good servant leader responsible for implementing solutions for customers and manage the operations and reporting related to the project. You will be required to engage actively with stakeholders across the globe in delivering IT/PLM requirements for different projects through its lifecycle. Interfaces with customers/stakeholders to articulate delivery approach, analyze the requirements and plan/prepare project timelines, technical solutions, manage risks and competent enough to manage a team of 10-20 people when needed in close association with onshore colleagues and customer. Holds ownership of deliverables with full accountability for activity execution, closing of assigned tasks with OTD/OQD and effective communication with all project stakeholders. Coordinate activities and resources to ensure committed margins and planning criteria. Create and manage the project plan and its scope throughout the project life cycle. Create quick win PoC (Proof of Concepts) / Use Cases and solution proposals related to customer pain points and present the results to the stakeholders. Collaborate with project sponsors and stakeholders to support conceptualization of products, produce concept papers and build business case and project plan Operate simultaneously in waterfall, agile and DevOps methodologies as applied to different customer needs. Comfortable with demanding customer interaction and facilitating technical discussions with internal and external stakeholders. Manage collaborative relationships with other functions in the business, partners, and the ecosystem to ensure a successful delivery. Manage the project budget and margin. Ensure pre-sales support, such as project needs assessment, planning, staffing requirements and risk management. Detailed Candidate Profile / Required Skills: Must have minimum of 10+ years of experience in PLM projects (hands-on in customization/migration/Support in technical/functional capacity) of which 3 + years managing end-to-end solution delivery for at least 2 large projects. Managed delivery of multiple end-to-end solutions, from concept to deployment, for green field and brown field solutions in PLM / Digital solution landscape using internal and external teams Expert understanding of Project management frameworks such PMP and their application in Digital solution delivery space. Business analysis Vendor / team management in IT / Digital solution delivery space Agile methodologies Experience of leading teams at a mid/senior level as well as training and developing others working in IT/PLM consulting or technology services environment Cloud & on-premises infrastructure ITIL or other support frameworks identifying, mapping and implementing business transformation solutions by working closely with client organizations Exposure to Digital and analytics technologies one or more of the Aerospace, Automotive and Defense Industries is desirable. Ability to work with cross-functional teams, flexible and agile enough to meet the expected deliverables to achieve common business goals & objectives. Particularly effective communication, good people skills (excellent attitude to collaborate, support each other, willingness to learn from all and to develop relationships with team members, customers, and all stakeholders) and create positively thriving environment within the team/organization. Total Experience Expected: 10-14 years Qualifications Experience : 12-18 years Position : PLM Project Manager Location : Bengaluru Education

Reporting to: Sr Manager, Availability Management Office Location: Chennai, India Flexible Working: Hybrid (Part Office/Part Home) Cloud Site Reliability Engineer Responsibilities On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization. Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms. Play an important role in the Continual Service Improvement process, identifying and driving improvement Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools . Participate in code peer reviews and enforce quality gates to ensure best practices are followed. Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples. Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response. Exploring and applying Artificial Intelligence to enhance operational processes/procedures Should-Haves - Skills & Experience Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing. Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor Experience with the OpenTelemetry (OTEL) Standard Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others. Strong experience with IaC tools, such as Terraform and Cloudformation. Experience with cloud environments, especially AWS and/or Azure. Good customer interaction skills and able to understand their needs and expectations. Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary Experience with code quality tools, such as SonarQube. Knowledge on code linters tools of various programming languages. Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions. ITIL experience with basic understanding on incident management, problem management and change management. Nice-to-Haves - Skills & Experience Any cloud certification ITIL certifications Experience with ITSM tools Experience using On-Call Management Tooling No travel required

Maintains customer satisfaction by providing problems-solving resources. Answers customers’ questions. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Required Candidate profile Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Marvel Classes , a reputed coaching institute in KK Nagar, Chennai , is hiring a Female Telecaller to support our admissions team. Roles and Responsibilities: Make outbound calls to prospective students and parents based on leads received from Meta Ads and Sulekha . Explain our offerings for CBSE Classes (9th to 12th), NEET, and JEE coaching programs . Answer queries regarding courses, fees, timings, and batch schedules. Encourage walk-ins and follow up to assist in the admission process. Maintain basic records of calls and leads in a provided system or register. No sales targets. Your role is to inform and support the admission process. Eligibility Criteria: Gender: Female Experience: 0 to 2 years (Freshers are welcome) Work Mode: Work from Office Full Time Location: KK Nagar, Chennai Languages Required: Tamil and English (spoken) Additional Information: Training will be provided Friendly and supportive work environment Opportunity to grow within the institute

We are looking for a dynamic and results-driven Marketing Executive to join our IT company in Bengaluru. The ideal candidate will have a proven track record in traditional marketing, strong communication skills, field sales and marketing.

We are hiring for EMI executive for HDB Financial Services Ltd Locations- kolkata Timing - 11:00a.m - 8:00p.m Salary : 10000 - 12000 Nth (Depends on interview)+PF+ESIC + Incentives Role & responsibilities : They need to sit in showroom. Follow up with the customers. Process the documents. Convince the customers to take loan from Hdb only. Maintain good relationship with Dealer/Stake holders/Customers. Customer handling and solve their problem. Preferred candidate profile : Minimum 12th pass. Male / Female both can apply. They should be smart & presentable. Good communication skill in Bengali/Hindi. Poor civil score also not eligible. Week off - one day in a week. Male & Female both can apply. Candidates from near by locations only can apply. Regards, HR Team

SUMMARY Consumer Lending JD Role:- Default Servicing and Management Specialist Location :- Chennai Notice :- Immediate to 30 Days Shift time :- Night Shift Experience:- SPE - 2-6 Years SME - 5-8 Years Skills required : We need candidates with experience in US consumer lending, including US cards or banking. US Consumer Lending - there are personal loans, educations loans, Auto loans anything non secured loans,Serving and Default servicing. Job Summary: As a Default Servicing and Management Specialist, you will be responsible for handling various aspects of default servicing and management for our client's US Consumer Loan business. This role involves working closely with the client's systems and processes to ensure accurate and timely updates related to bankruptcy, legal invoices, document management, repossession, judgment rescheduling, and lawsuit management. The ideal candidate to have experience in loan servicing, customer interaction, and legal procedures associated with loan defaults. Key Responsibilities: Collaborate with legal teams, recovery agencies, and stakeholders to resolve defaulted accounts. Support the collections process by reviewing accounts and providing recommendations for collection strategies. Work with repossession teams to recover assets (e.g., for auto-secured loans) as needed. Track borrower bankruptcy filings and update account statuses. Assist in preparing necessary documentation for legal proceedings related to default loans. Ensure all system records are accurately updated to reflect the latest status of default accounts. Maintain proper documentation for all account actions and communications. Generate reports on default loan statuses, settlements, and recovery efforts. Ensure compliance with relevant regulations and internal policies in all default servicing activities. Requirements Skills Required Fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies. Efficiently manage a portfolio of default loans, ensuring timely follow-ups and actions. Experience working with loan management systems to update and track defaulted loan accounts. Strong attention to detail and accuracy Excellent communication skills, both written and verbal Ability to work independently and manage loan portfolios Strong organizational and time management skills Flexible working hours required to accommodate different time zones of the employer Applies analytical skills to quickly and efficiently resolve any customer issues Maintain high-quality customer service standards Meet productivity and quality targets Collaborate with internal teams and external agencies to resolve account issues experience, including knowledge of foreclosure, bankruptcy, and consumer loans

AM DM Mgr - Dispatch: About CMR: CMR Green Technologies Limited is Indias largest producer of Aluminium and Zinc die-casting alloys with acombined annual capacity of over approx. 4, 18, 000 MT per annum. Since itsinception in 2006, it has maintained its fast-paced growth by leveraging latesttechnology and continuous improvement. CMR, which recycles aluminium scrap tomake alloy, has 28-30 percent market share in India and is nearlythree times larger than its nearest competitor. We are having strong presenceat PAN India level (North, West & South) with 13 manufacturing units, 5000strong workforce and supplies to major automotive industry in India includingtier one OEMs like Maruti Suzuki , Honda Cars , Bajaj Auto , Hero MotoCorp andRoyal Enfield Motors. Position: Area Head - Dispatch Job Band - AB Designation: AM /DM / Mgr - Dispatch No. of Posts: 1 (One) Location: - Tirupati Department: Dispatch Reporting to: Plant Head Qualification: Essential: Candidate should have Bachelor degree inany stream from recognized institute. Desired: MBA/PG / Diploma insupply chain management / Material Management / / Business Administration, or a related field form any reputed institution. Experience: Essential: Minimum of 8-12years of experience in a dispatch, logistics, or transportation role in anyManufacturing or service industries. Desirable: Experiencein Best Manufacturing process. Strongknowledge of dispatch software and GPS tracking systems. Knowledgeof transportation regulations specific to the region. Customerservice experience. Job Profile: Planto ensure availability of transport vehicles to adhere to the timely deliveryto customers -Maintainstrong relationships with third party vendors for provision of logistics fromplants -Ensureclose liaising with the respective departments for dispatch of customer ordersas per the dispatch plan -Guideloading and unloading operations of finished goods into containers, whileadhering to specific requirements of each product -Coordinatewith internal departments to implement policies for handling rejected goods bycustomers -Prepareand analyse last day reports of ingot and liquid alloy movement from plants -Conductreviews of ingot alloy stacking and packaging norms before dispatch -Followup with customers on overdues (payment receipts and shortages) Dispatch Coordination: Scheduleand dispatch drivers, vehicles, and equipment to appropriate locationsaccording to customer requests, specifications, or needs. Monitorvehicle and driver performance to ensure timely deliveries. Adjustdispatch schedules as necessary to accommodate unexpected events like trafficdelays, weather conditions, or urgent orders. Shipment Tracking: Trackthe status of dispatched orders and provide real-time updates to customers andrelevant teams. Usetracking systems and software to monitor and document all shipments. Documentation: Maintainaccurate records of dispatch activities, including driver logs, delivery times, and customer interactions. Ensureall dispatch documents, such as bills of lading and delivery receipts, arecompleted accurately and in a timely manner. Compliance: Ensurecompliance with all transportation regulations and safety standards. Monitorand enforce adherence to company policies regarding vehicle use and driverconduct. Core Competencies: GoodCommunication Skills GoodTeamwork Communicateeffectively MSOffice - Computer Knowledge Core Competencies: Resultorientation Teamplayer EffectiveCommunication General: Age35- 40 years. CTC10 LPA -15LPA approx.CTC Not a constraint for suitable candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required.

Promote the company's existing brands and introducing new products to the market. Implementing new sales plan and advertising. Developing marketing opportunities, identifying market trends, and suggest system to achieve the company's marketing goals. Perks and benefits BEST IN INDUSTRIES

Job Summary: We are seeking a motivated and detail-oriented Customer Support Executive to join our Spares Support team. The ideal candidate will be responsible for providing exceptional support and assistance to our customers regarding spare parts inquiries, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Roles and Responsibilities Roles and Responsibilities: Respond promptly to customer inquiries regarding spare parts for our range of construction equipment. Provide technical assistance and guidance to customers in identifying and sourcing the appropriate spare parts. Process spare parts orders and manage order tracking to ensure timely delivery. Liaise with inventory and logistics teams to monitor stock levels and manage back-orders. Maintain accurate records of customer interactions and transactions in our CRM system. Collaborate with internal teams to identify and resolve product issues or complaints. Assist in the creation of documentation, manuals, and training materials for spare parts. Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Stay up-to-date with product knowledge and industry trends to provide informed support. Contribute to a positive team environment and share best practices with colleagues.