674 Customer Interaction Jobs - Page 24

Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Standardizing the customer service delivery of an organization. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers feedback to the team. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.

Business Information: Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. Your responsibilities: To be part of all phases of delivery, which includes design, maintenance, testing, integration, verification, and deployment of the software functions needed for safe and reliable operations of plants and transmission links, with the opportunity to also travel internationally for short assignments to our sites for Commissioning and costumer meetings Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Set up and maintain control and protection lab environment for HVDC Base projects. Develop Control and Protection Functions / Solutions for future HVDC technologies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your colleagues and the business. Your background: B. E/ B. Tech in Electrical Engineering with 1-5 years experience or Master s degree as Electrical Engineering, Power Systems, High Voltage. You should have knowledge in Power System fundamentals, Substation Control Protection You should have knowledge in HVDC System Knowledge, Control Protection Basic knowledge on IEEE / IEC standards. Knowledge Experience MS Office Word, Excel Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Business Information: Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. Your responsibilities: To be part of all phases of delivery, which includes design, maintenance, testing, integration, verification, and deployment of the software functions needed for safe and reliable operations of plants and transmission links, with the opportunity to also travel internationally for short assignments to our sites for Commissioning and costumer meetings Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Set up and maintain control and protection lab environment for HVDC Base projects. Develop Control and Protection Functions / Solutions for future HVDC technologies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your colleagues and the business. Your background: B. Tech /B. E in Electrical / Electronics / Instrumentation. You should have minimum work experience of 2 to 6 years in Relay Control and Protection system. You should have knowledge in Power System fundamentals, Substation Control Protection You must have knowledge in HVDC/HVAC System Knowledge, Control Protection. Experience in technical tender support or bidding is preferrable. Experience in substation environment and protection application is an added advantage. Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Job Title: Application Support Executive – Zwayam Recruitment Automation Platform Location: Bangalore Experience: 1 to 5 years About Zwayam Zwayam is a leading B2B SaaS platform specializing in Applicant Tracking and Recruitment Automation. It serves hiring managers, recruitment teams, interviewers, compensation teams, employee referral programs, recruitment agencies, and candidates by streamlining sourcing, screening, interviewing, and onboarding processes with AI/ML-powered intelligence. The platform integrates seamlessly with HRMS/HCM systems and other recruitment tools to enhance recruitment efficiency and candidate engagement. Job Summary As an Application Support Executive at Zwayam, you will be the first point of contact for users across multiple roles including hiring managers, recruiters, interviewers, compensation teams, recruitment agencies, and candidates. Your primary responsibility will be to provide prompt and effective email-based support via ticketing tools, ensuring smooth recruitment operations by resolving queries, troubleshooting issues, and providing relevant data and solutions within defined SLAs. You will leverage your technical skills in SQL, MongoDB, and debugging web applications built on microservices and APIs to diagnose problems and suggest workarounds. Key Responsibilities • Manage and resolve email-based customer support tickets on the Zwayam platform using a ticketing tool, adhering to defined SLAs. • Provide timely, accurate, and clear communication to users, demonstrating empathy and a customer-first mindset to ensure customer satisfaction and delight. • Troubleshoot and debug issues related to the Zwayam platform, including backend database queries (SQL, MongoDB) and front-end issues involving microservices and APIs. • Collaborate with cross-functional teams (development, product, QA) to escalate and resolve complex issues. • Assist users in understanding platform features and guide them through workflows for sourcing, screening, interview management, offer management, and onboarding. • Support recruitment agencies and employee referral users in uploading candidate profiles and tracking recruitment progress. • Maintain detailed records of support interactions and contribute to knowledge base articles and FAQs. • Continuously learn new technologies and platform updates to improve support quality and problem-solving capabilities. • Maintain a professional and positive demeanour in all customer interactions, fostering trust and long-term relationships. Required Skills and Qualifications • 1 to 5 years of experience in email-based customer support or application support roles using ticketing tools. • Strong proficiency in SQL and MongoDB for querying and data retrieval. • Experience with debugging web applications, especially those using microservices architecture and RESTful APIs. • Excellent written and verbal communication skills with the ability to convey technical information clearly. • Demonstrated customer empathy, patience, and the ability to handle challenging interactions with a calm and positive attitude. • Quick learner with a passion for technology and continuous improvement. • Ability to work independently and collaboratively in a fast-paced SaaS environment. • Basic understanding of recruitment processes and Applicant Tracking Systems (ATS) is a plus. Preferred Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field. • Familiarity with SaaS platforms and cloud-based applications. • Experience supporting HR or recruitment software is advantageous. What We Offer • Opportunity to work with a cutting-edge AI/ML-powered recruitment automation platform used by thousands of companies. • Collaborative and dynamic work environment focused on innovation and customer success. • Career growth and learning opportunities in SaaS application support and product domains. This role is ideal for a technically skilled, customer-oriented professional who thrives on solving problems and delivering exceptional support experiences in a fast-evolving SaaS recruitment technology environment.

The CRM will play a crucial role in managing customer relationships, understanding their needs, and ensuring long-term satisfaction with HR Steel Industries' products and services. The successful candidate will also work closely with the sales and operations teams to address customer concerns, maintain accurate data, and foster continuous improvement in customer service. Must have knowledge of advanced Excel.

Responsibilities Respond to semi-voice customer inquiries promptly and professionally via phone, email, or chat, Assist customers in understanding product features, troubleshooting issues, and resolving concerns effectively Gather and document customer requirements accurately, ensuring clear communication between customers and internal teams, Collaborate with cross-functional teams to ensure timely resolution of customer issues and requirements, Maintain detailed records of customer interactions and transactions Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer experience, Adhere to company policies and procedures at all times, Requirements 6 months to 1 Year of experience in a customer service or semi-voice support role Excellent communication skills, both verbal and written (Hindi and English), Strong problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment, Proficiency in MS Office and CRM software, Ability to work effectively both independently and as part of a team, Flexibility to work occasional evenings or weekends as needed, Open for Work from Office,

We are looking for Mumbai based " Working Student/Intern in Procurement ," here you will gain hands-on experience in managing procurement projects from start to finish. This role is ideal for a proactive and analytical individual eager to apply their technical and soft skills in a real-world business environment. You will work closely with customers and internal stakeholders, supporting procurement processes, data analysis, and reporting. CHALLENGE Procurement Project Management: Assist in executing procurement projects for customers from initiation to completion. Data Analysis & Management: Handle large datasets efficiently, ensuring accuracy and extracting insights to support decision-making. Excel & PowerPoint Reporting: Prepare reports, dashboards, and presentations to communicate findings and recommendations. Customer Interaction: Engage with customers to understand their procurement needs and ensure smooth execution of projects. Process Optimization: Support continuous improvement initiatives in procurement processes to enhance efficiency and effectiveness. Market Research: Conduct supplier analysis, benchmarking, and cost comparisons to aid procurement decisions. Cross-functional Collaboration: Work with different teams to align procurement activities with business objectives. Must-Have Skills: Technical Proficiency: Strong Excel skills (Pivot Tables, VLOOKUP, Data Analysis, Macros are a plus). Proficiency in PowerPoint to create impactful presentations. Ability to handle and analyze large amounts of data. Soft Skills: Positive Attitude: A proactive and enthusiastic approach to work. Hardworking & Disciplined: Ability to manage tasks independently and meet deadlines. Customer-Focused: Strong communication and interpersonal skills to engage effectively with customers. Educational Background: Currently enrolled in a bachelors or masters program in Business, Supply Chain, Procurement, or a related field. What s in It for You Real-world exposure to procurement processes and project management. Opportunity to work closely with customers and gain hands-on experience in a dynamic environment. Skill development in data handling, reporting, and communication. Mentorship and guidance from experienced professionals in the procurement field.

This exciting role will be part of the team managing the Incentives administration process for Global Servicing Group for American Express. The individual s responsibility will be to learn, stabilize, optimize and Transform the process. He/She would be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery. In addition, this individual will be working on various business analysis cases and ad-hoc projects. Responsibilities Individual must be able to operate independently and must have a go getter attitude. Individual must be able to act as a process SME and lead customer conversations independently. Individual will be responsible for driving, tracking all Quality Control Protocols for the team. Individual must be able to access impact, drive value and lead team level / leadership level initiatives. Individual should be able to centralize, standardize and optimize team delivery. Individual would be responsible for validating / supporting Team Lead in ensuring adherence to guidelines across team. Ensure monthly incentives are calculated basis the defined policy guidelines. Individual must have strong knowledge and prior working experience in Incentives Domain. Ability to implement logical mindset by converting Business language to logical workflow. Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc Develop Business Insights using Business Intelligence Tools (Tableau etc) Extensive experience in designing & implementing Quality Control Framework. Adherence to all Control & Compliance requirements on a monthly basis. Facilitate & support all internal & external incentive based audits for the markets under scope. Manage Customer Interaction with global leadership groups across B35/B40 levels on a monthly basis. Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Incentive programs, ensuring alignment with evolving business strategic priorities. Perform annual updates of all compensation business rules and drive process efficiency through automation. Strong communication skills, both written and verbal is mandatory. Qualifications : 5 - 7 years of experience in the compensation process and business rules (ramifications of exceptions), handling large scale complex business process, Proven ability to align data needs to business strategies. Key Skills bachelors degree or equivalent combination of education and work experience. Outstanding written & verbal communication skills in English. Excel Automation, Multi layered Excel equations, Charts, Pivots etc Highly analytical and problem-solving skills with strength in accuracy & attention to detail in a high output & speed environment. Reporting tools utilization to create/generate/maintain simple/complex reports. Strong Query building /writing experience using SQL on database platform is a plus. Experience of working in Tableau to create business dashboards & Alteryx to drive incentive automation. Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans. We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills

Are you looking for exciting customer service associate or Customer Service Representative jobs in SiliguriDo you want to start or grow your career with a dynamic company that values growth and innovationJoin us as a customer service representative in Fusion CX Siliguri and cater to the customers of a leading ecommerce platform. Fusion CX, a leading global provider of customer experience solutions, is now hiring talented individuals to join our expanding team in Siliguri as a part of our effort to strengthen our presence in the northeast region. With a strong presence in the customer service industry, we offer a range of job vacancies in Siliguri, providing a fantastic opportunity for those seeking a career that combines professional development with a supportive work culture. Fusion CX is on a massive hiring spree. we are offering customer service associate roles in a thriving work environment with structured career growth. So, whether you are exploring a call center job in Siliguri or aiming to elevate your career with a top-tier company, aim for more and join a customer experience transformation company. Multiple positions available apply now! Job Description Customer Service Representative Role Overview The Customer Service Representative for eCommerce process is responsible for communicating and interpreting customers needs, delivering professional, courteous, and quality service before, during, and after customer interaction across various channels, depending on account-specific operations. The role also involves ensuring the accuracy and confidentiality of all customer-related information. Key Responsibilities Customer Communication : Communicate and interpret customers needs by delivering professional, courteous, and quality service via multiple channels (phone, email, chat, etc.). Confidentiality Accuracy : Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification. Adherence to Policies : Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication. Key Performance Indicators (KPIs) : Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT). Job Requirements Customer Service Representative Qualifications Summary Education Experience: The role is open to freshers with a bachelor s degree and HS with relevant experience. Strong Communication Skills : Excellent English speaking and grammar skills. Reading Comprehension : Ability to understand and analyze customer situations, clearly conveying solutions over the phone or in writing. Basic Computer Skills : Basic computer literacy with a typing speed of 25-35 words per minute. Flexibility : Willingness to work flexible schedules, including night shifts and holidays as required. Required Qualities Skills Problem-Solving : Effective problem-solving skills to address customer concerns efficiently. Adaptability : Ability to quickly integrate new information, adjust to varying situations, and deal with ambiguity in decision-making. Clear Communication : Use simple, correct language and avoid negative terms. Maintain professionalism in all written and verbal communication. Listening Emotional Intelligence : Strong listening and comprehension skills. Ability to empathize with customers and apply emotional intelligence to interactions. Maintaining composure and focus during stressful situations and offering personalized customer service. Speed Accuracy : Ability to provide fast responses while ensuring accuracy and quality of service. Why Join Fusion CX At Fusion CX, we create a work environment that encourages both personal and professional growth, offering a wide range of job opportunities in Siliguri. As a leading company in customer experience solutions, Fusion CX is committed to excellence and innovation, providing not just a job but a long-term career path leading to growth and sustenance in the customer service industry. By joining our team, you will gain access to competitive salaries, flexible work schedules, and a culture dedicated to continuous learning and development. Apply now and join us as a customer service representative in Fusion CX Siliguri to join a prominent eCommerce process. We pride ourselves on an employee-focused approach, with comprehensive training and career advancement opportunities. As part of our diverse and dynamic team, you will have the support to succeed and grow. Fusion CX offers more than just a job in Siliguri - it s a community where your contributions are valued and your career is nurtured. We are conducting a large-scale hiring drive! Don t miss out on one of the best customer service or call center job vacancies in Siliguri! Apply now and take the next step in your career with Fusion CX!

Are you looking for exciting customer service jobs in Bangalore where you can grow fast, learn global skills, and make a real impact? Fusion CX hires dynamic and detail-oriented Customer Service Associates in Bangalore to support our telecom client services. This customer service role is ideal for individuals who excel in customer interaction, problem-solving, and communication across phone, email, and chat. You will be responsible for addressing customer inquiries, resolving order-related issues, and ensuring every interaction reflects professionalism and empathy. If you re someone who thrives in a fast-paced, people-first environment and you re curious about where a career in CX could take you this is one of the most rewarding job vacancies in Bangalore to explore right now. Apply for the role of customer service associate in Fusion CX Bangalore. Job Description Customer Service Associate Key Responsibilities Serve as the first point of contact for customer order-related inquiries through phone, email, and chat. Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates. Manage transactional queues related to scheduling, order status, and account information. Monitor and respond to incoming customer emails and chats with clarity and professionalism. Make outbound calls and receive inbound contacts to ensure timely resolution of customer queries. Identify and escalate cases that fall beyond Tier 1 support scope. Coordinate with internal departments to resolve order constraints and delays. Ensure each issue is fully resolved and documented with attention to compliance and accuracy. Contribute feedback to internal product, service, and operations teams for process improvement. Deliver high-quality service while meeting KPIs such as customer satisfaction, first contact resolution, and response time. Job Requirements Customer Service Associate Qualifications & Requirements 0-2 years of experience in a call center or customer service environment (Telecom experience preferred). Strong verbal and written communication skills in English. Comfortable handling challenging situations with professionalism and empathy. Demonstrated ability to listen actively, gather relevant details, and build rapport with customers. Proficient with Microsoft Office tools and digital communication platforms. Detail-oriented, organized, and capable of working under pressure. Desired Skills Understanding of order lifecycle management and customer support workflows. Ability to work towards performance goals and quality metrics as a customer service associate. Strong problem-solving skills and a sense of urgency in task execution. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with CRM tools and ticketing systems is a plus. Shift US Shift (Night shift hours) Why Join Fusion CX? Fusion CX offers more than just customer service jobs in Bangalore we provide a platform to launch meaningful careers. Joining our Bangalore team as a customer service associate means entering a professional ecosystem built on training, teamwork, and upward mobility. You will start with an in-depth onboarding and nesting period to set you up for long-term success. Our global operations are backed by more than employees across more than fifteen countries and fifty delivery centers, and Bangalore is a vital part of that global network. You will work in an office-centric, collaboration-first environment where communication and performance are nurtured, not just evaluated. With hands-on mentoring, access to international projects, and structured development tracks, this customer service associate role in Fusion CX Bangalore offers real growth potential. If you are seeking job vacancies in Bangalore that combine stability, challenge, and advancement, Fusion CX is where your journey begins.

Key Responsibilities: Technical Support: Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems. Diagnose and resolve hardware, software, and network-related issues affecting UPS performance. Assist in the configuration and commissioning of new UPS installations. Preventive Maintenance: Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance. Maintain accurate records of maintenance activities, including any repairs or replacements. Customer Interaction: Communicate effectively with customers to understand their needs and provide appropriate solutions. Train customers on the proper use and maintenance of UPS systems. Documentation and Reporting: Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance. Maintain up-to-date documentation of all service activities and customer interactions. Technical Training and Development: Stay current with the latest developments in UPS technology and industry best practices. Participate in ongoing training and professional development to enhance technical skills and knowledge. Compliance and Safety: Adhere to all safety protocols and guidelines to ensure a safe working environment. Ensure compliance with company policies and industry standards in all service activities. Qualifications: Education: Diploma/bachelor s degree in electrical engineering/Electronics Engineering. Experience: Minimum of 3 years of experience in UPS systems support or a related field. Experience with Vertiv Products is preferable. Technical Skills: Strong understanding of electrical and electronics principles and UPS technology. Proficiency in diagnosing and repairing UPS systems. Familiarity with network protocols and remote monitoring tools. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and manage multiple tasks effectively. Work Environment: The position may require travel to customer sites and may involve working in various environmental conditions. Flexibility to work outside regular business hours for emergency support and maintenance activities. Additional Requirements: Ability to travel as needed. Ability to lift and handle UPS components and equipment

We, at Wika Project Support Office, India, support WIKA global offices (Europe, Middle east) with multiple activities related to Project Execution and management. Present role is for Project Execution support. Below are the major tasks to be supported by this role.Review of orderOrder entry in the ERP SystemExcel implementation of model coded templatesDocumentation ManagementOrder release activities.Factory and vendor co-ordinationOrder expediting and customer interaction (Form small orders)Creating Pro-forma and final invoiceCreating Preliminary packing list.Customer cop-ordination in case of post order issues. B.E. Instrumentation / Mechanical EngineeringExperience required- 1 to 4 years Work-life integration Employee discounts Attractive remuneration system Flexible working hours Good development opportunities Health initiatives Mobile working

Perfora is a unique and innovative brand that is disrupting the oral care category. Within 3 years, Perfora has carved out a firm brand name in the oral care space and is the largest digital-first oral care brand. Our vision is to improve oral hygiene for millions of Indian consumers. We are looking for a dynamic D2C Associate with a deep understanding of Retention and a CRO Specialist who has worked with D2C brands and is passionate about building D2C businesses. Responsibilities Design Customer lifecycle strategies to support the delivery of Consumer Base segment KPIs. Work with the marketing and customer success teams to develop and implement strategies that increase customer retention rates. Manage and improve customer lifecycle campaigns across multiple channels, such as email, WhatsApp, and SMS. Design requirements and work with the communications team to create engaging campaign content to support all initiatives. Execute monthly and quarterly plans that maximize customer revenue through effective and targeted up-sell, cross-sell, and increased product penetration Gather customer feedback through various channels and share insights with relevant teams to improve products, services, and customer experiences Prepare regular reports on the success of retention efforts, loyalty program participation, and communication performance. Extensive and effective A/B testing across retention channels with conclusive results to optimize the same. Track customer interaction data across all communication platforms and use this information to improve retention strategies. Qualifications: 1-2 years experience in marketing communication and execution development. Exceptional data skills including the ability to extract data to inform future campaigns and a strong command of web/mobile analytics. Able to create, manage, and champion marketing campaigns that utilize the full marketing mix. Experience with loyalty/retention program platforms or software (e.g., Clevertap, Webengage, Retainley) Excellent interpersonal and communication skills with a strong ability to collaborate and influence About Perfora: Perfora is co-founded by Jatan Bawa and Tushar Khurana who cumulatively have more than 10+ years of experience across consumer internet and consumer brands. They met in 2016 on a train journey named Jagriti Yatra and have known each other since then. Perfora is backed by marquee institutional investors like RPSG Capital Ventures, and Sauce.VC , Lotus Herbals Family Office, Ship Rocket Ventures, and celebrated entrepreneurs. The brand believes in adding value to the lives of everyday consumers and is conscious of its impact on the environment. You can read more about the brand on the website - www.perforacare.com Perfora is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities Customer Interaction: Provide timely and accurate assistance to customers via phone, email, or chat, addressing inquiries related to product features, usage, and troubleshooting. Issue Resolution: Efficiently diagnose and resolve product-related issues, coordinating with technical teams when necessary to ensure customer satisfaction. Product Knowledge: Maintain up-to-date knowledge of product specifications, features, and common issues to offer informed support. Documentation: Accurately record customer interactions, feedback, and resolutions in the CRM system to maintain comprehensive service records. Feedback Collection: Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements. Team Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless service delivery and customer satisfaction. Desired Skills & Qualifications Technical Proficiency: Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues. Industry Experience: E-commerce, Retail, Consumer Durable Electronics

Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights. Velsera provides software and professional services for: AI-powered multimodal data harmonization and analytics for drug discovery and development IVD development, validation, and regulatory approval Clinical NGS interpretation, reporting, and adoption With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries! What will you do? You develop and document according to our best practices & quality standards, learning quickly from experienced colleagues. You work on well-defined tasks (such as user stories, automated tests, technical issues) in our application stack, with the support of more senior engineers. You work as part of a cross-functional scrum team ( POD ), developing applications and services using agile development methodologies. You understand product requirements, user needs & acceptance criteria. What do you bring to the table? Technical Skills: Backend: Java, Spring Boot, RESTful API, Microservices , Node.js (nice to have) Frontend: JavaScript (React is a plus) Database: MongoDB (intermediate), PostgreSQL (intermediate) Cloud (AWS): Basic usage of Lambda, EKS, Step Functions, CloudWatch Our Core Values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality . We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve . We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

Sanas is revolutionizing the way we communicate with the world s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Sanas is a 200-strong team, established in 2020. In this short span, we ve successfully secured over $100 million in funding. Our innovation have been supported by the industry s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you re not just adopting a product; you re investing in the future of communication. We are seeking a highly skilled and motivated Spanish speaking Solutions Engineer to join our team, reporting directly to the VP of Growth. In this role, you will play a crucial part in the successful implementation of our advanced noise-cancellation product for existing clients and in supporting the onboarding of new customers. You will act as a key technical resource, bridging the gap between our sales and product teams to ensure a seamless customer experience. Key Responsibilities: Implementation and Integration: Lead the technical implementation of our noise-cancellation product with existing accounts. Customize solutions based on client needs and ensure proper integration with their current systems. Work closely with the product and development teams to resolve any technical issues during implementation. Customer Onboarding: Manage the onboarding process for new noise-cancellation customers, ensuring a smooth transition from sales to implementation. Provide technical guidance and support during the onboarding phase, including training and documentation. Develop and refine onboarding processes to enhance efficiency and customer satisfaction. Client Interaction: Serve as a technical point of contact for clients, addressing their questions and concerns throughout the implementation and onboarding phases. Conduct regular check-ins with clients to ensure they are fully satisfied with the product and its performance. Collect and relay customer feedback to internal teams for continuous improvement. Cross-functional Collaboration: Collaborate with the sales team to understand client requirements and provide technical expertise during the pre-sales process. Work with the product management and engineering teams to ensure the product meets customer needs and stays ahead of market trends. Process Improvement: Identify areas for improvement in the implementation and onboarding processes and suggest solutions to enhance overall efficiency. Stay updated on industry best practices and integrate them into the teams processes. Qualifications: Bachelor s degree in Engineering, Computer Science, or a related field. Must be fluent in both English and Spanish. 4+ years of experience in a Solutions Engineer or similar role, with a focus on technical implementation and customer interaction. Strong technical skills, including experience with product integration and system implementation. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. Proven track record of managing client relationships and delivering successful implementations. Experience in the noise-cancellation or audio technology industry is a plus. Ability to travel as needed to meet with clients and support implementation. Joining us means contributing to the world s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike. Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. Youll be part of a team exploring the vast potential of an increasingly sonic future

Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales.

Report Typing : Accurately type and manage reports in software. Sample Collection & Delivery : Collect and deliver samples on time, ensuring timely processing. Record Maintenance : Maintain accurate records and reports of sample collections, deliveries, tested samples, and certificates. MIS Report Preparation : Prepare and manage MIS reports. Customer Interaction : Attend to customers, handle customer calls, and resolve queries efficiently. Skills : Knowledge of basic computer and proficiency in Excel Good verbal and written communication skills

Job Description: Sales Manager / Team Lead at Zvisory (PropCrown Global) (Real Estate Consultancy) Job Location: Hyderabad Key responsibilities: Respond promptly to incoming inquiries and initiate timely client engagement Proactively connect with potential buyers through outbound calls using company-provided databases Engage with NRI clients as per their respective time zones including early morning availability for U.S.-based clients and conduct virtual consultations at their preferred time Assess client property requirements and suggest appropriate investment opportunities Deliver compelling project presentations highlighting key features benefits and USPs Organize and lead detailed site visits clearly articulating project advantages and addressing client queries Maintain ongoing communication with clients regarding pricing promotions and new project launches Ensure accurate and timely data entry of client interactions leads and deals in the CRM system Regularly liaise with builders for project training ensure lead tagging and coordinate site visits efficiently Manage a team of executives and mentor them to achieve sales targets. Requirements: Bachelor's degree in Business Administration, Marketing, or related field. Proven experience in real estate sales, with a strong track record of successful property transactions. Must own a vehicle for commuting to various project sites for client visits. Minimum 2 year of experience in real estate sales Should be open to traveling to Gurgaon or Bengaluru based on project launch requirements and business needs from time to time Fluency in Telugu and English is mandatory Knowledge of local Hyderabad real estate market and areas is essential The job requires working over weekend with weekly off during the weekdays Proficient in CRM tools and MS Office (Word Excel Outlook) Additional Information: This position offers competitive compensation, including base salary and performance-based incentives. You will collaborate closely with the senior management team to drive business growth and achieve strategic objectives. Join our team and be part of a dynamic environment where your leadership and sales skills can make a significant impact on our success in the real estate market. If you have a passion for real estate sales, a proven ability to lead teams, and a desire to excel in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us and contribute to shaping the future of real estate! Apply now to take the next step in your career.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Sr Field Support Engineers provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base. Your Impact AMC activities at Customer site. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant. Document all customer interaction. Actively contributing ideas for better customer service and continuously improve the quality of service provided. Showing a passion for continued learning, staying abreast of new technology and trends. Work with other technical teams for the inputs and their support in day-to-day activities. What Youll Need Bachelor s degree in Electrical/Computer/Software Engineering. 5 to 8 years experienced. Power Utility experience preferred. Exposure to SCADA/control systems - Knowledge on OSI Monarch SCADA system is an added advantage. Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP. Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Must be familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge) Excellent Customer Management Skills. Excellent communication and writing skills, and ability to facilitate own meetings as necessary. Good troubleshooting skills. Knowledge of computer programming. An introduction to C programming is a minimum. Ability to work on several projects in parallel in a fast-paced environment. Location preference - New Delhi. Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year). #LI-RR1

Role Objective Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift Timings - Shift timings - Night Shift Key Responsibilities Delivery extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Education Knowledge Any Bachelors/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Critical Experience Minimum 4+years experience in Customer Service, Sales Operations, Supply Chain & Logistics 3+ year of hands on experience in Customer escalations handling, End to end Order management process Excellent communication skills ( As they would be speaking to Global Distributors, Customers) Hands on experience in SAP/any ERP Complete night shift role ; Hybrid Model Competencies Time Management Demonstrate proactive positive attitude. Business Acumen Flexibility Relationship building Resilience Strong communications (English) Critical Thinking Motivational/Cultural Fit Innovation demeanor Problem solving Result driven Clear and concise communication Self-motivated Critical thinker Emotional Intelligence Initiative Dependability.

As a CRM you will be ensuring customer needs are met through personalized design solutions in customized furniture. Coordinating with internal team for project execution, and delivering exceptional service for client satisfaction and retention.

Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)