685 Customer Interaction Jobs - Page 22

Softwarez Technocrew is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Hrd Finance is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Hrd Finance is looking for Sales Officer to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities : 1. Developing and implementing sales strategies to meet company goals. 2. Building and maintaining relationships with clients. 3. Identifying new business opportunities and exploring untapped markets. 4. Conducting market research and analysis to stay updated on industry trends and competitors. 5. Presenting products or services to potential customers and negotiating contracts. 6. Maintaining accurate records of sales and customer interactions. 7. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. 8. Achieving or exceeding sales targets and ensuring customer satisfaction. 9. Providing ongoing support to customers and addressing any concerns or issues. 10. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for SO : OFFICER -SALES to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities: 1. Developing and implementing sales strategies to meet company goals. 2. Building and maintaining relationships with clients. 3. Identifying new business opportunities and exploring untapped markets. 4. Conducting market research and analysis to stay updated on industry trends and competitors. 5. Presenting products or services to potential customers and negotiating contracts. 6. Maintaining accurate records of sales and customer interactions. 7. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. 8. Achieving or exceeding sales targets and ensuring customer satisfaction. 9. Providing ongoing support to customers and addressing any concerns or issues. 10. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

Hrd Finance is looking for Customer Care Specialist to join our dynamic team and embark on a rewarding career journey. As a Customer Care Professional, your primary responsibility is to ensure exceptional customer service and satisfaction. You will be the frontline representative of the company, interacting with customers via various communication channels to address inquiries, resolve issues, and provide support. Key Responsibilities : Customer Support : Respond promptly to customer inquiries via phone, email, chat, or social media channels. Listen attentively to customer concerns, provide accurate information, and offer appropriate solutions to meet their needs. Issue Resolution : Investigate and resolve customer complaints or issues in a timely manner, ensuring a satisfactory resolution for the customer while adhering to company policies and procedures. Product Knowledge : Develop a deep understanding of the company's products or services to effectively assist customers with questions, troubleshooting, and product recommendations. Communication : Communicate effectively and professionally with customers, colleagues, and other departments to relay important information, escalate issues when necessary, and collaborate on problem-solving. Documentation : Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM system or other designated platforms. Customer Satisfaction : Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and going above and beyond to ensure customer satisfaction and loyalty. Continuous Improvement : Identify opportunities for process improvements or enhancements to streamline customer service operations and enhance the overall customer experience. Compliance : Adhere to company policies, procedures, and quality standards to ensure consistency and compliance with regulatory requirements.

GW Sports App is looking for Customer Support Specialist to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries via phone, email, or live chat Resolving customer issues in a timely and efficient manner Documenting customer interactions and details of the resolution in a customer database Escalating complex issues to higher-level support staff as necessary Excellent customer service and communication skills Ability to handle difficult customer situations with empathy and patience Ability to multitask and manage multiple customer interactions at once Knowledge of the company's products and services Attention to detail and problem-solving skills

ventureit global solutions is looking for Customer Support Representative to join our dynamic team and embark on a rewarding career journey. As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries through various channels, including phone, email, and chat. Your main objective is to ensure customer satisfaction by addressing their concerns, answering questions, and providing information about our products or services. Responsibilities: Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, and chat. Provide accurate information about products, services, and company policies. Assist customers in navigating our website or using our products/services. Issue Resolution: Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner. Collaborate with other departments to escalate and resolve complex problems. Keep detailed records of customer interactions, transactions, comments, and complaints. Product Knowledge: Stay informed about company products, services, and promotions to provide accurate information to customers. Continuously update knowledge of industry trends and competitors to better assist customers. Communication Skills: Communicate effectively and professionally with customers and internal teams. Clearly articulate solutions and instructions to customers. Team Collaboration: Collaborate with other team members and departments to improve overall customer experience. Provide feedback to the team and contribute to ongoing process improvement. Documentation: Document and maintain customer records with accurate information. Contribute to the development and improvement of customer support resources. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Work with the team to implement changes based on customer feedback.

Wise Business Technologies is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

We are hiring for - Officer Customer Care-Virtual Care Location - chennai Job Description : Responsible for ensuring zero defect complaints Management for the unit To ensure accurate and error free complaint Management for the complaints received at the call centre pertaining to cards libailities assests etc as they case may be To ensure complete and accurate complaint resolutions within the defined TATS To ensure Process compliance as per the set audit and SQ guidelines TATS Minimum experiences in years 0-2 year, Exposure to banking preferable Note : Carry this post in your mobile to show as gate pass

About the team - This will be a part of Quality team What will you be doing Quality Monitoring - Evaluate customer interaction to ensure adherence to company standards and identify areas of improvement Process Improvement - Provide feedback to agents and suggest improvement in processes. Data Analysis - Analyze trends from quality audits and prepare detailed reports. Compliance - Ensure all interactions comply with the regulatory standards of the process. Feedback Mechanism - Implement a structured feedback mechanism for the continuous process requirement. Documentation - Maintain accurate records of the quality audits. What do you bring- Knowledge of quality concepts, terminology, and objectives Knowledge of MS Office, e.g., Word, Excel and Access required Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited Excellent verbal and written communication skills Proficiency in the online tools required for the position being audited Domain Expertise- consumer relations Excellent verbal and written communication abilities Dependable Critical thinking. Trained and efficient in Processing, Investigation, & Human Trafficking Proficient with reading, writing (spelling), and speaking English Team players Problem solving and analytical skills as they will be reviewing past investigations and entire files. What we offer you: At FIS, you can grow your career as far as you want to take it. Here s what else we offer: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community A fantastic range of benefits designed to help support your lifestyle and well being

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Excellent English communication skills Open to working in a 24*7 office environment Analytical problem-solving skills Proactive and respectful towards customer's time Good time management skills Benefits Fresher Salary - upto 5.25 lpa Experience salary - upto 5.75 lpa Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

1. Responsible for answering customer support calls for general queries related to products. 2. To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved. 3. To provide quality service to all clients. 4. To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues. 5. Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products. 6. Maintain high level of expertise, soft-skills and telephone etiquettes. 7. Escalate appropriate issues to team leads. .

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers.

Roles and Responsibilities: As a Business Development Executive in our B2B vertical, your main responsibility will be to acquire new partners and onboard them onto our platform. Your key tasks will include : 1. Sourcing and signing up target merchants quickly and effectively to expand our vendor selection. 2. Creating a robust and accurate profile for every newly registered vendor on our platform. 3. Conducting quality validation and assurance to ensure the credibility of vendor profiles. 4. Verifying data of the vendor profiles, including contact information, service offerings, and pricing. 5. Promoting the products and services of WedMeGood to potential partners. 6. Generating leads and driving revenue through effective sales planning and pitching. 7. Collaborating with cross-functional teams to strategize and optimize the partner acquisition process. 8. Providing excellent customer experience to new vendors onboarded on our website. Skills required : 1. Excellent verbal and written communication skills 2. Target focused individuals who are driven to achieve results. 3. Strong persuasive skills to convince potential partners to join our platform 4. Customer/ Client Interaction

JOB DESCRIPTION Loan Officer (Home Loan) No. of Openings - 15 Salary - Upto 22K Net Qualification - UG/Graduate Interview Mode - Direct F2F Division: Lead Management System Designation : Loan Officer (Home Loan - Sales) Location : Ghansoli (Mahape- Navi Mumbai) Experience : 1-3 years (Sales experience preferred) Other Benefits : Incentives + Annual Bonus + Medical benefits. Min Qualification :- Graduate in any stream | HSC with minimum one year on-Paper Experience. We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets. ROLES & RESPONSIBILITIES: 1. Prospecting with suspect leads. A suspect is a person who hasstill not decided on taking a loan. 2. Converting a suspect to a prospect. Thisinvolvesthe following: * Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. * This will also involve making calls at different times in order to achieve success. * Need Analysis * Eligibility Profiling * Setting up an appointment * Follow up with the prospect post every meeting with the sales officer until conclusion. 3. Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer 4. Responsible for conversion ofsuspectsto prospectsto customers 5. Provide support to the sales team in increasing conversions by: * Prompt calling to allsuspects / prospects * Timely follow up with all prospects * Cordial relationships with the sales officer mapped. * Collaboration with the sales officer in providing feedback. 6. Responsible for complete knowledge of company products and policies as well asthose of competition 7. Responsible for quality of the conversation, which entailsthe following: * Accuracy * Product Knowledge * Appraisal Skills * Punctuality & TOS * TAT commitments 8. Ability to handle objections 9. Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off. 10. Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate. 11. Providing market feedback to the supervisor: It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis--vis the same being charged by a specific competitor. The interview details are as follows: * Days: Monday to Friday (10:00 AM - 2:00 PM) Saturday (10.00 AM -1.00 PM) Note 2nd-Saturday OffRole & responsibilities Preferred candidate profile

- Gathering requisite data/information via Primary research (On Call). - Ability to use keywords wisely when doing internet research. Requirement : - Position - Customer Interaction Executives (Only Male Candidates) - Timing- Night Shift- 7pm to 4am /8pm to 5am - Typing Speed - Above 20 - Skills - Good computer skills with good hand with Internet surfing & Excellent communication

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales & Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. How you ll make an impact: You will be supporting Global Projects by adapting HVDC Cyber security for SCADA & HMI & developing architecture & functional descriptions for Functions / Solutions for future HVDC in cyber security technologies. You will be prepare & Perform test case scenarios & participate in FST & supporting projects in resolving the issues related to Cyber security Functions. You will be coordinate with different stakeholders across the business units to get inputs to optimize the Cyber security solutions in HVDC. You will be design & develop a secured network architecture for SCADA system with advanced cyber security features You will evaluate and strengthen the security of any connections to the SCADA network. You will be monitor and validate third party security patches to ensure that reliability of the system is maintained. You will be implementing the security features provided by device and system vendors. You will be performing technical audits of SCADA devices and networks, and any other connected networks, to identify security concerns & conducting physical security surveys and assess all remote sites connected to the SCADA network to evaluate their security. You will be maintaining the test environment with updated software and hardware for current and future use & backup/ Image handling on servers and workstations and patch management. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in computer science/IT with a minimum knowledge in networking & protections. Candidate should have 6 to 10 years of experience in networking, security, Anti-Virus. Must have Basic knowledge on IEEE / IEC standards. Must have Knowledge & Experience MS Office: Word, Excel. Excellent written and verbal communication skills. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

About the Role : We are seeking for dynamic and results-driven Business Product Manager with a strong understanding of AI to join our growing team. In this role, you will be responsible for defining and driving the strategy, roadmap, and execution for creating AI-powered Products & process ecosystem. You will work closely with AI/ML engineers, data scientists, design, business team, and other stakeholders to deliver innovative AI-driven products that meet our customers' needs and drive business growth. We are focusing on someone who has the experience into the Underwritting, Customer Profiling, Customer Segmentations, Credit Score Card Model. The person should have the expertise into the Business side. Preferred candidates are who is working in NBFC and having the experience into the Housing Finance Industry (HFC). Preferred Additional Qualifications : - Experience with AI/ML tools or technologies - Experience in building customer interactions platform - Experience with A/B testing, and user analytics , especially related to AI-powered features - Familiarity with ethical considerations in AI development - Candidate should be more into Implement or nor Developer.

Hands-on experience in AutoCAD in designing accurate and detailed drawings for mechanical products. Reading and interpreting engineering drawings and Preparing 2D & 3D drawings of the product.to draft 2D/3D sketches models of architectural products

The Telesales Executive is supposed to make calls to our International customers who are from different countries like The United States, United Kingdom, Australia, Germany, Singapore and many more. As a Business Development Executive, you will get an opportunity to learn and experience the International sales and working environment of different countries. Role and Responsibilities: Handle customers' inbound and outbound calls. Answer their queres professionally and provide information about our services. Keep records of customer interactions and transactions, details of inquiries, complaints, comments and actions taken upon the clients requests. Accelerating company growth by sourcing new clients. Keeping a close eye on clients feedback. Suggesting any upgrades that may interest potential clients. Required Skills: Strong communications skills. Strong Interpersonal skills. Basic computer skills. A relevant Bachelors/Masters degree. A keen interest in business development. An eye for changing business trends and, Strong communication and convincing skills.

The Business Associate supports the growth and development of the company by assisting with strategic planning, business operations, and client management. This role involves identifying business opportunities, analyzing market trends, and contributing to the execution of business strategies. Key Responsibilities: Assist in identifying and pursuing new business opportunities. Analyze market trends and competitor activities to inform decision-making. Collaborate with cross-functional teams to support business goals. Assist in preparing presentations, proposals, and reports. Build and maintain relationships with clients and stakeholders. Support day-to-day operations to ensure business objectives are met. Skills & Qualifications: Strong analytical, communication, and organizational skills. Ability to work independently and as part of a team. Basic knowledge of business operations and strategy. Previous experience in business development or related field (preferred). Proficiency in MS Office and business software.

Job role- Telecalling and sales. Customer acquistion Training and development. Handling a team of 5-10 Lead generation. Customer service. Visiting the clients. REQUIRED CANDIDATE PROFILE- Freshers/ Experience can apply. Immediate joining required Able to commute to Malad location. 0-3 years of experience . Age between 18-30 years Apply now and get started in your career.

The Client Representative Executive serves as the primary point of contact for clients, ensuring excellent customer service and fostering strong, long-term relationships. This role involves addressing client needs, resolving issues, and delivering solutions that align with client goals and company offerings. Key Responsibilities: Serve as the main contact for clients, handling inquiries and providing timely support. Understand client requirements and recommend suitable products/services. Manage client expectations and resolve any issues or concerns. Ensure client satisfaction and maintain strong business relationships. Collaborate with internal teams to ensure successful delivery of services. Track and report client feedback to improve services and offerings. Skills & Qualifications: Strong communication and interpersonal skills. Excellent problem-solving abilities. Customer-focused with attention to detail. Previous experience in client relations or customer service (preferred). Proficiency in CRM software and Microsoft Office.

Endless Opportunities Awaits You Here Apply Now To Join Our Young Team CALL Our HR- 9324483283 Roles and Responsibilities Explaining the product and services offered by the company Contacting existing customers as well as prospective customers Resolving queries and issues related to products and services Maintaining the database of the customers on the regular basis Training and developing Required candidate profile- Great interpersonal skills Good communication Strong organizational skills Ready to explore the market Positive attitude Ability to manage and handle multiple tasks Hardworking Freshers can apply. Location - Mumbai all areas, Mumbai Suburbs, kalyan,Dombivli,Panvel

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings. - In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives. - This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention. - The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback. - This role requires a deep understanding of AWS products and services, coupled with excellent interpersonal skills to effectively engage with stakeholders. - By successfully executing these responsibilities, the Customer Success Manager will significantly contribute to the overall success and growth of both the clients and the organization. Key Responsibilities: - Serve as the primary point of contact for allocated AWS clients. - Develop comprehensive onboarding plans for new customers to facilitate smooth AWS service adoption. - Conduct regular check-ins with clients to assess satisfaction and gather feedback. - Ensure clients achieve their desired outcomes through effective utilization of AWS solutions. - Identify opportunities for upselling additional AWS services and solutions. - Provide training sessions and resources to enhance customers' understanding of AWS products. - Collaborate with technical teams to address and resolve any product issues or concerns. - Monitor key performance indicators and metrics to measure customer success. - Proactively identify and mitigate risks to customer satisfaction and retention. - Maintain comprehensive records of customer interactions and service queries. -Develop and implement customer success strategies and best practices.