689 Customer Interaction Jobs - Page 19

Job Title: Internal Sales Engineer Instrumentation Products Location: Chennai, Saligramam Department: Sales & Technical Support Reports To: Owner Employment Type: Full-time Job Summary: We are seeking an experienced Internal Sales Engineer with a strong background in Instrumentation Products such as ow meters, level. The ideal candidate will support the sales process by providing technical quotations, application support, and customer service from within the oice, acting as the vital link between external sales, customers, and the engineering team. Key Responsibilities: • Technical Sales Support: o Understand customer requirements and propose appropriate instrumentation solutions. o o Prepare and follow up on technical quotations and proposals. Assist external sales team with product selection, sizing, and application support. • Customer Interaction: o Handle inbound sales inquiries (calls, emails, chats) and provide prompt support. o o Maintain regular contact with existing clients and provide after-sales support. Support clients with documentation, compliance, and product certications when needed. • • Sales Coordination: o Coordinate with suppliers and internal departments to conrm delivery timelines and technical feasibility. o o Update and maintain CRM systems and sales databases. Follow up on quotations and convert inquiries into orders. Product Knowledge: o Maintain strong knowledge of instrumentation product lines and their applications. o Stay updated on industry trends, new product releases, and competitor activity. Required Skills and Qualications: • • Degree/Diploma in Instrumentation, Electronics, Electrical, or related engineering eld. 25 years of experience in internal/technical sales of industrial instrumentation products. • • • • Solid understanding of process control and measurement technologies. Excellent communication and interpersonal skills. Ability to read and interpret technical drawings, datasheets, and specications. Procient in MS Oice Suite; experience with ERP or CRM systems is a plus. Preferred Attributes: • Exposure to applications in industries such as water treatment, oil & gas, food & beverage, pharmaceuticals, or manufacturing. • Strong attention to detail and ability to handle multiple inquiries simultaneously. What We O¢er: • • • • Competitive salary and incentive structure Professional growth opportunities A collaborative and technically driven work environment Training and development on new technologies

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Coordinate with the internal team to ensure the correct samples are being submitted to customers and for bulk dyeing. Responsible for understanding the customer artwork and duplicate the same using CAD/CAM and share with the engraving team.

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualifications and Skills: Customer Retention Customer Support

At Visteon, the work we do is both relevant and recognizednot just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. Thats YOUR work. And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow. So here, whatever we do is not a job. Its a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. Visteon is at the epicenter of this mobility revolution. Two major trends in the automotive industry the shift to electric vehicles and vehicles with autonomous safety technologies have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics the fastest-growing segment in the industry. And our team is ready for YOU. To show the world what you can do. Detailed description: Application Engineer Roles & Responsibilities The Application Engineer is mainly focused on customer service. Primarily engineering support as the customer needs change. Role Description / Responsibilities: Primary point of contact for all technical program related matters. Often on-site at customer. Establish and maintain a good and effective Customer relationship: Liaison between customer-Visteon PD/ Visteon Mfg. Coordination of customer feedback with manufacturing and PD teams. Assist customer in areas related to Visteon products. Investigate issues/roadblocks and assure customer satisfaction in a consistent manner as per Visteon policies. Identify and provide reliable solutions through all stages of the product development. Present and explain information in a clear manner to Customer. Maintain accurate documentation and provide updates of open items list. Understand and convey Customers design requirements and specifications to the PD team. Attend / coordinate all Customer meetings as required (PAT, Design Reviews, TDRs, Software Reviews, etc) Develop a working knowledge of the product line and vehicle line to be able to support the customer needs. Coordination of part delivery. Development and prototype parts for breadboards. Ensure latest HW and SW are provided, replace or re-flash as required. Ensure exceptions/known limitations are communicated. Always confirm parts are in good condition before deliver. Coordination of system modules and set-up for Visteon SW and Validation. Support the Customer with vehicle level testing (in vehicle and breadboard). Prepare deliverables such as test plans, guides, manuals in coordination with Requirements and SW team. Perform vehicle/product troubleshooting. Engineering Interface Participate in Visteon PD team meetings (Whiteboard, CCB, Peer Reviews, PTO, TDRs, etc.) Support change control process for Customer requested changes (DCRs) as required. Quality Ensure closure of all Customer issues (AIMs, etc.) via their system in the time required. Support TQCM. Initiate VPRS for program / warranty issues. Customer Deliverables Software releases Spec version control matrix Customer open items Part number matrix sheet Vehicle validation plan Supports Re-flashing events Breadboard, vehicle and bench testing Customer meetings Customer part deliverables and reviews Design changes request Visteon project team meetings Upload specifications as required on TcSE More Good Reasons to Work for Visteon Focusing on the Future Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world. Company Culture Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture here. Competitive Compensation and Benefits Visteon offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. About Visteon Visteon is a global technology company serving the mobility industry, dedicated to creating a more enjoyable, connected and safe driving experience. The companys platforms leverage proven, scalable hardware and software solutions that enable the digital, electric, and autonomous evolution of our global automotive customers. Visteon products align with key industry trends and include digital instrument clusters, displays, Android-based infotainment systems, domain controllers, advanced driver assistance systems and battery management systems. The company is headquartered in Van Buren Township, Michigan, and has approximately 10,000 employees at more than 40 facilities in 18 countries. Visteon reported sales of approximately $2.8 billion and booked $5.1 billion of new business in 2021.Learn more at www.visteon.com . Follow Us For more information about our company, technologies and products, follow us on LinkedIn, Twitter, Facebook, YouTube and Instagram. You can also follow our careers-focused channels on Twitter and Facebook to keep up with our latest job postings and the great work our employees are doing.

Role & responsibilities Job Title: Graduate Engineer Trainee (GET) Sales Department: Sales & Marketing Industry: Automotive Garage Equipment Manufacturing Location: Chandigarh, Kolkata, Hubli & Raipur Job Summary & Key Responsibilities: As a GET Sales, youll learn about our garage equipment and support the team by visiting workshops and service centers. You’ll help explain products, collect feedback, and understand customer needs while building your communication and sales skills. You'll also assist in market research, spot new trends, and suggest product improvements. This is a great opportunity to grow, explore the field, and learn directly from experienced professionals in the automotive industry. Requirements: Education: B.E. / B.Tech in Mechanical / Automobile Engineering Year of Passing: 2024 or 2025 Skills: Good communication and presentation skills. Passion for sales and customer interaction. Basic technical understanding of automotive systems/equipment. Willingness to travel extensively within the assigned region. If interested, Kindly share your updated cv to Srinivas.rajappa@ats-elgi.com Preferred candidate profile

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. This position requires implementing Oracle (ERP, EPM) and OFSAA (FSDF, OIDF, DIH) products, hence prior functional or implementation knowledge of these products will be an advantage. Knowledge of Banking and /or Banking Analytics experience will provide his functional inputs and work closely with both Technical and Functional subject matter experts, and other project team members to successfully deploy the OFSAA products. For EPM - Should have experience in any of the following Oracle or other applications for EPM applications like Profitability (PFT), Fund Transfer Pricing (FTP), Balance sheet planning(BSP) , GL - Recon For ERM - ERM applications like Basel Regulatory capital, Credit Risk, Market Risk, Asset Liability Management (ALM), Liquidity risk (LRM), Economic capital , operational Risk etc. Equivalent experience with SAS, Actimize etc. Adopt and contribute to ERM / EPM best practice methodologies for knowledge dissemination throughout the OFSAA Delivery organization. Strong customer interaction skills and the ability to assess a client s Business processes and strategies. In addition, must be able to lead clients through the process of integrating the ERM/EPM Products into their operational environment. Implementation experience with OFSAA solutions and has been working with the Business to guide on the data mapping. Should be able to come up with the BRD / functional design document etc. Should be able to understand the product and work with technical consultant Exposure in BFSI Domain - Risk and Finance department Should have SDLC, Agile concepts and also cloud based implementation experience will be handy. Excellent English written and oral communication skills. The BA must be able to clearly articulate functionality and requirements to both clients and colleagues at all levels, from engineering staff to Senior Technology leaders. Career Level - IC2 Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. Responsibilities includes but not limited to: Extensive communication with the client and guide them on global and local regulatory requirements with suitable Oracle products and solutions and be compliant. Techno functional role with exposure to BFSI Domain with special emphasis on Risk and Finance Implement the OFSAA solution based upon client requirements and licensing. Write techno functional documents like SDS, BRD etc. Interact with the client to understand their requirement and how they can be transformed into solution.

Orical Technology Llp is looking for Telecalling Executive to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

Adorn is looking for Customer Relationship to join our dynamic team and embark on a rewarding career journey. Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Adorn is looking for Tele Sales Professional to join our dynamic team and embark on a rewarding career journey. Contacting potential customers through cold calls, emails, and other means to introduce the company's products and services Building and maintaining relationships with customers by providing excellent customer service and support Identifying customer needs and presenting solutions that meet their requirements Negotiating and closing sales deals, while ensuring customer satisfaction Maintaining accurate records of customer interactions and sales Achieving sales targets and contributing to the growth of the company Collaborating with other teams, such as marketing and product development, to improve customer experience and drive sales Providing feedback to management on customer needs, preferences, and trends to inform product development and marketing strategies Excellent communication and interpersonal skills, as well as a strong sales drive Strong time-management skills

Tata Capital Ltd is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey. A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction 1 Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner2 Resolving customer complaints and finding creative solutions to customer problems3 Building rapport and relationships with customers to foster loyalty and repeat business4 Gathering customer feedback and making recommendations for improving customer service5 Keeping up-to-date with the latest products and services offered by the company6 Keeping accurate records of customer interactions and transactions7 Collaborating with other teams within the company to ensure that customer needs are metRequirement 1 Experience in customer service or a related field2 Excellent communication and interpersonal skills3 Ability to handle difficult or emotional customer situations with empathy and professionalism4 Strong problem-solving skills and the ability to find creative solutions to customer problems5 Ability to multitask and prioritize effectively6 Familiarity with customer relationship management (CRM) software7 A passion for delivering excellent customer service

Dear Candidate, Please find the attached Job Description for Sprinklr role. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill : Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales & Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer & market inputs to product management and R&D activities, ensuring market alignment and relevance. How you ll make an impact: You will be supporting Global Projects for HVDC SCADA & HMI. You will be responsible for design and Develop architecture & functional descriptions for Functions / Solutions for HVDC SCADA. You will be Participate in Tender activities, customer meetings. You will be working in database Management/SQL. You will be developing HMI with Intouch application development & configure Gateway Server. Work on IT-Infrastructure with knowledge on routers, firewalls, Switches, Servers and workstations. Prepare & Perform test case scenarios & participate in FST. Backup/ Image handling on servers and workstations and patch management. Involve in Backup/ Image handling on servers and workstations and patch management. Living Hitachi s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: A bachelor s degree in E&I, I&C, or Mechatronics. You should have 6 to 10 years of experience in Networking, security, Anti-Virus. You should have knowledge in communication protocols, HMI/SCADA. You must have Gateway Server with MicroScada knowledge Basic knowledge on IEEE / IEC standards. Knowledge & Experience MS Office: Word, Excel. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Excellent English communication skills Open to working in a 24*7 office environment Analytical problem-solving skills Proactive and respectful towards customer's time Good time management skills Benefits Fresher Salary - upto 5.25 lpa Experience salary - upto 5.75 lpa Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

As a CRM Executive , you will be the driving force behind managing and enhancing customer relationships. Your primary responsibilities will include: Customer Relationship Management, Real Estate Industry Knowledge, Data Management, Communication Skills, Attention to Detail, Agreement drafting. Engage in post-sales client interactions to ensure customer satisfaction and address any concerns or inquiries. Facilitate agreement, documentation preparation and submission. Verify payments and ensure accuracy in financial transactions. Utilize email communication to correspond with customers and internal stakeholders effectively. Manage the communication of legal documents, ensuring compliance and accuracy. Desired candidate profile Bachelor's degree in civil engineering( Must have requirement) 0 - 2 years of CRM or customer service experience Proficiency in CRM tools and MS Office Strong communication and organizational skills Must be able to commute to Bellandur Location Should be a immediate Joiner. Note: No Virtual Interview.

talentcorner.thane@gmail.com Lead generation Cold call Client Acquisition Revenue Generation only - Mechanical Engineers need to apply Or - Packaging - sales need to apply

Advertising enables monetization on all of Amazons commerce and content sites worldwide, and is a strategic bet. Our guiding principle is to deliver the right ad to the right customer at the right time. This enhances both the customer experience and, in the long run, our advertisers return on investment. We create only high quality advertising products that are valuable to advertisers and customers alike, and increase customer discovery on the Amazon site. Our team offers a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on web-based shopping portal, and on millions of mobile and tablet devices. Customer-centricity is our core principle, guiding everything we do, including our approach to advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them - then we want you to come join us and make advertising even better. We are a motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action and a broad mandate to experiment and innovate. This role offers an opportunity to make a significant impact on the future vision for Amazon. This position is based at Amazon India in Bangalore. We are looking for a hands-on, detail-oriented, highly-motivated Ads Account Manager who is a problem solver at their core and is able to deliver on advertising priorities for their advertisers. Build solid relationships with advertisers, displaying a dedication to delivering first-class service and advertising solutions Flawlessly execute end-to-end campaigns, liaising with advertisers to align to advertiser priorities. Effectively align spends for defined cadence (week / month/ quarter / sale event) Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs Keep regular track of defect metrics (like high ACoS) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Track Own the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals Co-lead monthly and quarterly performance reviews with advertisers Drive operational excellence to ensure SLA adherence and client satisfaction More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, digital advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, digital advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired.

MISSION 1. Define Lead Digital Energy Services Operation Efficiency Plan Deploy key internal processes, tools, including guidelines for Utilization/Absorption Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity. Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial 2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries, Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions Monitor progress, country maturity, and drive good practices sharing Leading KPIs Utilization % and Absorption/Chargeability Rate % EBO Modernization / transitions, Modernization growth REQUIREMENTS Working E xperience: Preferred University Master s degree (Engineering and/or Business) Master s degree in international business management (MBA) will be a plus Minimum 8 years in customer interfacing roles preferably in multi country role. Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus. Strong knowledge of Key service operations KPIs, and actions needed to improve. Ability to understand, influence convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority. Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint) Business Understanding : Strong on boarding will be provided on DE Offers and Services with key leaders. Service business models, processes, tools. Good Verbal and Written communication skills in English Ability to simulate estimation models to forecast and drive decisions. Analytical critical reasoning and quantitative analysis skills a plus AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethicIf yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. - 1+ years of sales experience - Bachelors degree - Bachelors degree in management, business administration, economics, engineering, marketing

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. A Business Analyst (MBA preferred) having 15+ years of experience in Banking and Finance domain with Knowledge of Banking and /or Banking Analytics experience, will provide his functional inputs and work closely with both Technical and Functional subject matter experts, and other project team members to successfully deploy the OFSAA EPM/ERM module at client location. Preference will be given to candidates with hands on OFSAA Product experience. Candidates with competitor product like Ambit Focus, Moody etc can also considered. End to end implementation experience with OFSAA solutions in Tier1, Tier2 Financial institutions. Should have experience in any of the following OFSAA modules - Profitability, Fund Transfer Pricing, ALM, Balance sheet planning, Basel or LRM. Strong customer interaction skills and the ability to assess a client s IT processes and strategies. In addition, must be able to lead clients through the process of integrating the OFSAA EPM/ERM solutions into their operational environment. Should be able to understand the product and work with functional and technical consultants Prior work experience in large banks in Regulatory reporting or compliance department Excellent English written and oral communication skills. The candidate must be able to clearly articulate functionality and requirements to both clients and colleagues at all levels, from engineering staff to senior executive management Adopt and contribute to OFSAA EPM/ERM best practice methodologies for knowledge dissemination throughout the OFSAA Delivery organization. Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

Group Description Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the worlds most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity Opportunity to manage clients/accounts within a software delivery organization providing post-production support services, delivering requisite SLAs, facilitating their requests for change, service issues, SLA uptimes, reporting and strengthening the client relationship. We will be servicing for clientele in the North America, South America and Caribbean region. Junior Service Delivery Managers (Jr.SDM) will work closely under the Service Delivery Manager (SDM) and together are the key account contacts for day to day management of our clients; they will work with the client to provide a consistently high level of service delivery across all areas of business as-usual interaction. Jr.SDM will manage a mixture of large and small banking clients. Manage the client relationship from a service quality and operations perspective and ensure Oracle delivers to its service level agreements at minimum. Act as the client advocate on operational and service management matters. Lead customer interaction on service-related issues and orchestrate actions within Oracle to ensure quick resolution. Be commercially minded and work in close proximity with the account management team to position Oracle strongly for business retention, contract renewal and service extension. Have an understanding of both the business and technical aspects of working with the client. Your Responsibilities Your responsibilities include: Work in liaison with SDM for the accounts assigned. Have a detailed knowledge of the services provided to each account. Understand the effect a service outage may have from the client perspective. Be responsive to the client in any and all requests or issues. Serve as an escalation point for customer concerns if/when they arise Act as an escalation point for issues reported into the Technical Teams. Provide weekly/monthly client reports on service requests and issues. Hire, train, coach develop team members Update ticket tracking systems for requests and issues (ensuring client visible comments are accurate, relevant and dated correctly). Liaise with technical teams for most recent updates and gain an understanding of the outstanding deliverables. Ensure timescales are within reach and if not update reports to reflect Oracle ability to deliver. Hold weekly/monthly meetings with client both in person (If required) and by conference call. Document meeting minutes and outcomes and ensure actions are completed. Timely and escalated where needed to line management. Ensure any change of scope is referred-back to the account manager for billable services. Ensure tasks are allocated and being progressed effectively. Build relationships and rapport with key client contacts. Become internal expert on supporting FLEXCUBE software Enforce standard methodologies, processes and tools Help develop account strategy and plan that best leverages company s resources and strategies to meet customer expectations Your Qualifications 8 to 10+ Years of Experience in financial services project. Effective verbal and written communication skills in English Excellent people management skills; experience in setting up and nurturing teams. Ability to form sound relationships with customers and build trust / rapport. Ability to work proactively to develop the relationship. Ability to respond appropriately to client queries and deal with complaints. Ability to anticipate client needs and to exceed expectations. Must be able to work within a matrix organization - balancing the needs of the customer and LOB initiatives and goals Ability to make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles Ability to prioritize, organize and manage a complex and sometimes conflicting workload, and to work well under pressure. Identify, manage and resolve complex issues, preventing escalations, where possible Manage, negotiate and resolve project risks effectively Enthusiastic and self-motivated Soft/Behavioral Skills Works under pressure and can manage SLA s Customer-friendly communication and attitude Strong analytical skills, attention to detail - a problem solver Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines Leader and team player Create an open, honest, accountable and collaborative team environment Experience 10+ Years of Experience in financial services projects. Experience of managing teams (comprising of remote teams) and proven managerial records is an added plus. Educational and Other Qualifications Master s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Team player Job Location: - India (Bangalore, Mumbai, Chennai) Career Level - IC2 Career Level - IC2 Your Responsibilities Your responsibilities include: Work in liaison with SDM for the accounts assigned. Have a detailed knowledge of the services provided to each account. Understand the effect a service outage may have from the client perspective. Be responsive to the client in any and all requests or issues. Serve as an escalation point for customer concerns if/when they arise Act as an escalation point for issues reported into the Technical Teams. Provide weekly/monthly client reports on service requests and issues. Hire, train, coach develop team members Update ticket tracking systems for requests and issues (ensuring client visible comments are accurate, relevant and dated correctly). Liaise with technical teams for most recent updates and gain an understanding of the outstanding deliverables. Ensure timescales are within reach and if not update reports to reflect Oracle ability to deliver. Hold weekly/monthly meetings with client both in person (If required) and by conference call. Document meeting minutes and outcomes and ensure actions are completed. Timely and escalated where needed to line management. Ensure any change of scope is referred-back to the account manager for billable services. Ensure tasks are allocated and being progressed effectively. Build relationships and rapport with key client contacts. Become internal expert on supporting FLEXCUBE software Enforce standard methodologies, processes and tools Help develop account strategy and plan that best leverages company s resources and strategies to meet customer expectations

: 2025-05-22 Country: United States of America Location: HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road , Winston-Salem, NC, 27105 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance: None/Not Required Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace technology. The Materials Administrator/Induction Technician plays a critical role in ensuring the safe handling and processing of aircraft materials and parts, adhering to Collins Aerospaces high standards, regulatory requirements, and industry best practices. As the primary point of contact for order induction and unit handling, this role is essential in maintaining the timely and efficient receipt of products, driving operational excellence. Leveraging comprehensive knowledge of Collins Aerospaces organization and product lines, the Materials Administrator/Induction Technician provides outstanding support and information to internal and external customers, fostering collaboration and reliability. What You Will Do: Order Administration: Perform a variety of administrative tasks including accurate data entry, creation of receipt/induction records, and validation of customer paperwork. Customer Interaction: Resolve discrepancies or edits in customer documentation by coordinating with customers to ensure compliance and accuracy. Process Efficiency: Maintain meticulous records and ensure all tasks are completed in a timely and organized manner to support smooth operational workflows. Goods and Returns Processing: Handle daily incoming goods and product returns by accurately entering data into the Repair Center database and ERP systems. Documentation Management: Input received parts documentation into the system with precision and forward notifications to the Operations and Customer Service Representative (CSR) team. Customer Coordination: Communicate and collaborate with the customer service team to address issues related to product returns, repairs, and receiving discrepancies. Repair Order Creation: Generate repair orders for returned parts as per Repairs Department procedures or supervisor directions. Database Maintenance: Utilize the computer system to update and maintain status records promptly and efficiently. Recordkeeping: Maintain delivery records and process or file paperwork in compliance with company procedures for repair closeouts. Work Area Management: Perform daily cleaning, organization, and general housekeeping of the work area. Team Collaboration: Foster effective communication and working relationships with peers, supervisors, and managers to ensure operational success. Safety and Compliance: Adhere to all department procedures, federal, and state regulations to maintain a safe working environment. Work Environment: Operate in a warehouse setting involving frequent sitting, standing, and walking. Handle items weighing 5-25 lbs., with heavier items requiring only lifting onto carts or racks. Flexibility: Be prepared to work overtime as needed based on workload demands. Qualifications You Must Have: Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position. Qualifications We Prefer: Technical Proficiency: Strong computer skills with expertise in MS Office 365 products, including Word, Excel, PowerPoint, OneNote, Teams, Access, and Project. Attention to Detail: Demonstrates high accuracy in data entry and an aptitude for organization and meticulous recordkeeping. Communication Excellence: Superior written and oral communication skills to effectively collaborate and convey information. Experience: At least four years of experience in a materials or customer service role, showcasing industry knowledge and practical application. Organizational Ability: Exceptional organizational skills with a strong sense of urgency and the ability to prioritize tasks effectively. Drive for Success: Displays initiative and a results-driven approach to achieving goals. Interpersonal Skills: Strong communication skills to establish and maintain positive relationships with colleagues and customers. What We Offer: Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more! Learn More Apply Now! This position is considered safety-sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAAs regulation 14 CFR part 120, as well as 49 CFR part 40. Employment consideration is contingent upon successfully passing a DOT pre-employment drug test. Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don t just get people from point A to point B. We re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we re changing the game of aircraft interiors. Are you ready to join our team WE ARE REDEFINING AEROSPACE. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that s redefining aerospace, every day. The salary range for this role is 40,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch. Key Responsibilities: Handle inbound customer interactions through calls, emails, and chat platforms. Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day). Engage with prime users to gather feedback (~500 users per month). Manage Prasad refund requests and collect address details (~40 50 cases). Provide clear, empathetic, and timely support while maintaining a high standard of professionalism. Maintain accurate records of customer interactions and transactions. Key Deliverables: Customer Interaction Handling: Manage queries via calls, emails, and chat with prompt resolution. Feedback Follow-Up: Conduct ~25 daily follow-up calls and ~500 monthly feedback calls. Refund Address Management: Handle ~40 50 Prasad refund/address cases monthly. Quality Communication: Maintain professional, empathetic, and grammatically sound responses. Accurate Reporting: Log interactions and share key insights for continuous improvement. What We re Looking For: Proficiency in both English and Hindi, with strong written and verbal communication skills. Excellent grammar and attention to detail in written correspondence. Strong interpersonal skills and the ability to communicate professionally with a diverse customer base. A solution-oriented mindset with the ability to resolve issues efficiently and effectively. Enthusiastic about helping customers and delivering excellent service. Competence with Microsoft Office tools (Word, Excel, Outlook, etc.). for a quick turnaround! Apply for this position Autofill application Save time by importing your resume in one of the following formats: .pdf or .docx.

for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. How you ll make an impact: You will be supporting Global Projects by adapting HVDC Cyber security for SCADA HMI developing architecture functional descriptions for Functions / Solutions for future HVDC in cyber security technologies. You will be prepare Perform test case scenarios participate in FST supporting projects in resolving the issues related to Cyber security Functions. You will be coordinate with different stakeholders across the business units to get inputs to optimize the Cyber security solutions in HVDC. You will be design develop a secured network architecture for SCADA system with advanced cyber security features You will evaluate and strengthen the security of any connections to the SCADA network. You will be monitor and validate third party security patches to ensure that reliability of the system is maintained. You will be implementing the security features provided by device and system vendors. You will be performing technical audits of SCADA devices and networks, and any other connected networks, to identify security concerns conducting physical security surveys and assess all remote sites connected to the SCADA network to evaluate their security. You will be maintaining the test environment with updated software and hardware for current and future use backup/ Image handling on servers and workstations and patch management. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in computer science/IT with a minimum knowledge in networking protections. Candidate should have 6 to 10 years of experience in networking, security, Anti-Virus. Must have Basic knowledge on IEEE / IEC standards. Must have Knowledge Experience MS Office: Word, Excel. Excellent written and verbal communication skills. Self-starter caliber who could own tasks through to completion .

Manages a team of managers and overseeing a team size of ~ 200 employees. Analyzes the key levers of the business to identify claim and bad debt trends and proactively take action to eliminate root cause seller/buyer performance defect and maintain trust in transaction on Amazon platforms. Leverages Amazon industry-leading infrastructure, and develop new points of control to block fraud with minimal disruption of good selling activity. Accountable for independent discretion based decisions, involving trade-offs with significant bottom-line impact. Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety and trust for the Amazon. Accountable for Managing Business level escalations - with Customer interaction and reporting to Senior level Leadership in Amazon. Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be answerable to teams across sites and must lead his team and stakeholders towards meeting the operational metrics of quality, productivity and service levels along with key business goals. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Should be able to head projects with various stakeholders that influence not only his team but the larger POE group as well. Accountable for driving the Product Quality Ops strategy across Amazon at different forums. People management: The Operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. This would mean enabling the next level managers in creating succession plans and talent development. Will be an integral part of hiring people for the team, and other global functions within Amazon. Will represent the team, including all managers in the appraisal process within Amazon. Will manage the organization structure for his entire team, so that it can deliver as per scale and future growth. Process Improvements: As an Operations Manager, the candidate would need to drive innovation within the team, such that operational inefficiencies to be removed and existing procedures/SOPs to be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. Networking: As an Operations Manager, there would be multiple internal and external stakeholders to interact with. The incumbent will have to drive common goals across various teams and set up effective communication across those teams. This result in organizational goal of POE Operations be driven through those teams as well. Responsibilities include: Manage a team of managers and an overall operations team of between 200 and 250 employees. Ensure high quality and high volume productivity within the jobholder s organizational units. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units, as well as serving as a role model. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams. Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality. Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities. Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects. The managers success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience. Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, product management, customer service, global strategy, finance, and usability. A day in the life About the hiring group Job responsibilities - 10+ years of operational and/or retail management experience - 6+ years of team management experience - Experience using data to influence business decisions - Experience across the domain of risk management fraud - 3+ years of managing medium to large size cross functional teams experience - Knowledge of and proficiency in Excel and SQL - Experience with Lean or Six Sigma analytical techniques