689 Customer Interaction Jobs - Page 18

Mothers Publication (A Unit Of Mothers Education Hub) is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.

Candidate with good fluent in Tamil, should handle the customer queries.

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Desired Candidate Characteristics: Have a strong commitment to a career in technology with a passion for healthcare & life sciences. Ability to understand the needs of the business and commit to deliver the best user experience and adoption Able to collaborate across multiple teams Demonstrated leadership experience Excellent communication and customer support skills. Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo Agility to learn new tools and processes Ability to flex to support releases during non-standard work hours Key Responsibilities Linux Systems Management : Administer and maintain Linux servers, ensuring optimal performance, security, and reliability. Automation : Develop and implement automation scripts and tools to streamline deployment, monitoring, and management processes. Software Development : Collaborate with development teams to design, build, and maintain efficient, reusable, and reliable code. Customer Interaction : Engage with customers to understand their needs, provide technical support, and ensure satisfaction with our products and services. Monitoring and Troubleshooting : Set up and maintain monitoring systems and troubleshoot issues to ensure high availability and performance of applications and infrastructure. Collaboration : Work closely with cross-functional teams, including developers, QA, and operations, to ensure seamless integration and delivery of software solutions. Documentation : Create and maintain comprehensive documentation for systems, processes, and procedures. Escalation : Escalates barriers & issues clearly to the team. Qualifications & Experience Linux Expertise : Extensive experience with Linux operating systems, including system administration, shell scripting, and performance tuning. Automation Proficiency : Strong knowledge of automation tools and frameworks such as Ansible, Puppet, Chef, or Terraform. Development Skills : Proficiency in one or more programming languages such as Python, Ruby, Node. js, Java or Rust. Containerization : Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes. Version Control : Proficient in using version control systems, particularly Git. Customer-Facing Experience : Excellent communication and interpersonal skills, with a proven track record of working directly with customers to solve technical issues and gather requirements. Problem-Solving : Strong analytical and problem-solving skills, with the ability to troubleshoot complex systems and applications. Team Collaboration : Ability to work effectively in a collaborative team environment, as well as independently. Cloud Technologies : Experience with Amazon Web Services (AWS) is highly preferred, including familiarity with EC2, S3, Lambda, CloudFormation, and other AWS tools and services. Jira : Proficiency in using Jira for project management and issue tracking is preferred. ServiceNow : Experience with ServiceNow, including IT Service Management (ITSM) and other ServiceNow modules, is preferred. Explains own work clearly and confidently. Requires significant knowledge of the principles and concepts of a discipline typically gained through a university degree and 5+ years of experience. If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

SUMMARY 1. Order Handling 2. Customer interaction both (Domestic and International) 3. Interacting with Internal team for On-time Delivery of Parts to Customers. 4. Payment followup with Customers.

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Key Responsibilities: RFP Review & Response: Analyze public sector RFPs and collaborate with sales and technical teams to create compelling proposals. Product Thinking: Suggest product enhancements or new features to improve solutions based on client needs and industry trends. Client Engagement & Presentations: Lead presentations to public sector clients, demonstrating the solution's capabilities and gathering requirements. Solution Design & Proposal Creation: Work with technical teams to design application development solutions and create detailed proposals with timelines and cost estimates. Collaboration with Technical Teams: Ensure the feasibility and alignment of solutions with client expectations through close coordination with technical teams. Market Research: Stay informed on trends in public sector application development and provide insights to influence product strategy. Key Requirements: Experience: 10-12 years in presales or technical roles, focusing on application development in the public sector. Product Thinking: Ability to suggest product improvements based on client feedback and market trends. Technical Expertise: Strong understanding of application development and public sector IT infrastructure. Client-Facing Skills: Proven experience engaging with public sector clients and presenting technical solutions. Collaboration & Analytical Skills: Strong problem-solving abilities with experience working cross-functionally to design and deliver solutions

About the Job We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions. As Communication Skills Trainer, You Will Deliver sessions for new hires, tenured employees, and cross-functional teams Support production associates on a real time basis Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction Work with associates in Academy Bay Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be) Study top performers customer interactions and disseminate best practices across the account Collates WOW chats for future reference Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders Document feedback and evaluations on associate customer interactions Publish scores of the groups that the trainer is working with Conduct small group training sessions Conduct call listening and chat & email readout sessions for the associates Recommend remedial and refresher courses to be assigned basis associates performance on the floor Flag off EWS to the stakeholders if there are any Participate in weekly business reviews and provide inputs asked for Roll out knowledge checks once a month Prepare worksheets and other job-aids for associates reference Conduct Dsat analysis from the language and soft skills perspective Prepare and publish weekly report with effort and outcomes Maintain a repository of suggested responses mandatorily for review and dissipation Assess prospective candidates/employees on language proficiency As Communication Skills Trainer, You Have 1 to 3 years of relevant domain experience is compulsory Post-secondary degree & above is preferred Available to work in weekends Commitment to work in any site in Hyderabad Excellent facilitation skill Strong knowledge in English grammar Strong verbal and spoken proficiency in English Ability to handle a class of 20 to 50 Trainees Intermediate to Advanced level proficiency in Google Suite and Windows Operating System Typing speed of 35 WPM with a minimum of 95% accuracy A positive work ethic and commitment to the tasks assigned Adaptability to trends within the organization Compliancy to the organizational policies and standards Flexible availability during business exigencies ,

Exe. Sr. Exe AM -Dispatch Location- South India : CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe inan " Employee First " philosophy, ensuring that ourpeople are at the core of our success. Our dedication to fostering an enrichingwork environment is reflected in our recognition as the 'Most PreferredPlace for Women to Work' and as one of the Top 25 Mid-SizedIndias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMR continues to chart its growth trajectory, we remain committed toinnovation and excellence. We are always looking for enthusiastic and dynamicindividuals to join our team and contribute to our continued success. Position: FLO- Dispatch Job Band - A Location - Sriperumbudur, Vallam & Other South location Designation: Sr. Executive/AM - Dispatch No. of Posts: 1 (One) Department: Dispatch Reporting to: Manager /Sr. Manager ( Operation) Qualification: Essential: Candidate shouldhave Bachelor degree in any stream from recognized institute. Desired: MBA/PG /Diploma in supply chain management / Material Management / /Business Administration, or a related field form any reputed institution. Experience: Essential: Minimum of1-3 years of experience in a dispatch, logistics, or transportation role in anyManufacturing or service industries. Desirable: Experiencein Best Manufacturing process. Strongknowledge of dispatch software and GPS tracking systems. Knowledgeof transportation regulations specific to the region. Customerservice experience. Job Profile: Dispatch Coordination: Scheduleand dispatch drivers, vehicles, and equipment to appropriate locationsaccording to customer requests, specifications, or needs. Monitorvehicle and driver performance to ensure timely deliveries. Adjustdispatch schedules as necessary to accommodate unexpected events like trafficdelays, weather conditions, or urgent orders. Shipment Tracking: Trackthe status of dispatched orders and provide real-time updates to customers andrelevant teams. Usetracking systems and software to monitor and document all shipments. Documentation: Maintainaccurate records of dispatch activities, including driver logs, delivery times, and customer interactions. Ensureall dispatch documents, such as bills of lading and delivery receipts, arecompleted accurately and in a timely manner. Compliance: Ensurecompliance with all transportation regulations and safety standards. Monitorand enforce adherence to company policies regarding vehicle use and driverconduct. Core Competencies: GoodCommunication Skills GoodTeamwork Communicateeffectively MSOffice - Computer Knowledge Core Competencies: Resultorientation Teamplayer EffectiveCommunication General: Age-25- 35 years. CTC3LPA -6.5LPA approx.CTC Not a constraint for suitable candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required Location: Sriperumbudur: A4 & 5, SIPCOT Industrial Park, Pillaipakkam, Sriperumbudur, District Kancheepuram, Tamil Nadu- 602105 Vallam: G 108/2, SIPCOT Industrial Park, Vallam Vadagal, Kanchipuram District, Vallam, Tamil Nadu 631604

I. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Candidate should be able to deliver targeted business figures from the location of the branch. He/She is also responsible for building a quality portfolio without compromising on quality levels. 1. Business/ Financials 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Maintain database of the prospects, meet select prospects and manage the relationship thereafter 4. Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans 5. Should be ready to travel extensively across the catchment area of the location to build the base of business 6. Customer (Both Internal & External) 7. Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective 8. Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization 9. Internal Process 10. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality 11. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. 12. Coordinate with the credit department in case of identifying discrepancies or problems in customers information, reports, etc. through Cluster Manager MLAP 13. Innovation & Learning 14. Maintain up to date knowledge of MLAP product as well as a working knowledge of other products offered in the branch 15. Inform Cluster Manager - MLAP about the demand in his/her assigned branch catchment as well as on the competition on a regular basis 16. Ensure adherence to training man-days/ mandatory training programs for self 17. Should be updated with the latest trends in civic and local laws of the location of operation

Role and Responsibility- Generate enquiry from potential clients or markets and visit to the clients to understand actual needs. Develop a deep understanding of key customers needs and prepare technical proposals along with concept preparation. Prepare quotation documents including technical scheme, prices and commercial clauses. Issuing the quotation documents to the clients and tracing all the feedbacks of the clients on the quotations. Conduct necessary technical discussions with clients, confirming or updating the content of the technical schemes. Independently, or with technical support from the internal team and headquarters, manage techno-commercial discussions with the client. Negotiate and settle with clients, aiming at successfully stipulating contracts with the clients; After obtaining the project, conduct a kick-off meeting with the project team by issuing cost files, technical specifications, drawings, etc. During the project implementation course, clarifying or assisting in solving the technical questions put forward by the team members in the project; Track the status of the client's down payment and ensure that the first payment is made on time and in full, as per the contract Resolving key client issues and complaints, if any during execution of the project. Preferred candidate profile The candidate should have knowledge and experience in SPM and Assembly line. B.E Mechanical Excellent English and Marathi communication skill Technical knowledge AutoCAD software knowledge

Job Objective- To lead and manage the Final Inspection and FAT (Factory Acceptance Testing) processes for granulation line machinery. This includes supervising and guiding the FAT team to ensure all machines are inspected, tested, and verified strictly in accordance with the Customer's URS (User Requirement Specification) and internal quality standards. The role involves ensuring that all functional, mechanical, electrical, and software aspects of the machine meet performance expectations before dispatch. Additionally, act as a technical expert during FATs, representing the company in front of customers, addressing their queries, and ensuring a successful sign-off. Primary responsibilities- Functional- Quality Assurance Expertise: Demonstrate a comprehensive understanding of quality assurance (QA) processes, ensuring all FAT activities align with company standards, customer requirements, and regulatory norms. FTR (First Time Right) Implementation: Collaboratively lead the FAT team to achieve First Time Right execution across each stage of inspection and testing, minimizing rework and enhancing process efficiency. Execution & Problem Solving: Plan and execute FAT activities in accordance with project timelines. Identify operational challenges during FAT and inspection and proactively develop and implement effective solutions. Customer & Third-Party Handling: Serve as a subject matter expert for handling customers, Third Party Inspectors (TPI), and internal stakeholders during FATs, ensuring clarity, confidence, and satisfaction throughout the inspection process. Customer Complaint Analysis & CAPA Support: Lead the analysis of customer complaints, contribute to root cause analysis (RCA), and support the development and implementation of Corrective and Preventive Actions (CAPA) to ensure continuous product improvement. Continuous Improvement Initiatives: Drive and contribute to continuous improvement efforts by identifying process gaps and implementing changes that enhance FAT quality, reduce testing time, and ensure operational excellence. Technical Clarifications: Consult with Managers or Project, Engineering, Automation Heads for clarification on discrepancies related to part specifications, drawings, or documentation to ensure issues are resolved before FAT execution. Documentation & Compliance Knowledge: Maintain sound knowledge of qualification protocols, certifications, calibration procedures, and regulatory documentation required for successful FAT execution in a pharma environment. Pharma Equipment & Testing Expertise: Possess deep understanding of pharmaceutical machinery and their standard functional testing procedures, including compliance with cGMP, GAMP, and 21 CFR Part 11 requirements. Audit & Compliance Standards: Be familiar with standard auditing methodologies (e.g., ISO, ASME) and apply non-destructive testing (NDT) procedures as required during inspection. Cross-functional FAT Collaboration: Collaborate with cross-functional teams to highlight and resolve issues that may affect on-site installation and commissioning, ensuring all concerns are addressed prior to dispatch. Site Readiness Optimization (I-FAT): Ensure installation readiness by executing effective Internal FATs (I-FAT) at the factory, thus minimizing site installation time and reducing resource wastage. Validation Document Review: Review and verify all validation and qualification documentation during I-FAT, ensuring alignment with customer expectations and regulatory compliance. Site Issue Resolution Coordination: Act as the central point of coordination for resolving factory-originated issues identified at the site, enabling immediate corrective actions. CAPA Team Participation: Actively participate in the CAPA team by providing technical insights and support for comprehensive root cause analysis of site issues. Spare Parts Coordination: Oversee and coordinate the spare parts dispatch process from the factory, ensuring timely availability and accuracy. Manual Development: Lead the development and localization of Indian versions of Operation, Installation, and Control Manuals for machinery and associated accessories. Pre-dispatch Inspection: Collaborate with the dispatch team to conduct final pre-dispatch inspections, ensuring all machines are shipment-ready and compliant. Supply Chain Coordination: Coordinate with procurement, stores, and planning teams to eliminate short or false supply issues and ensure complete, accurate shipments to customer sites. Key Result Areas- - Cross-Functional Collaboration & Quality at Source - Quality Compliance & Standardization - Process Improvement & Efficiency Optimization - Customer Expectation Alignment - Safety and Risk Management Qualification - BE Mechanical Experience - 8 to 12 years Location - Shirwal Transport facility will be provided

The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline).

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

We are seeking a Customer Account Manager to manage a large portfolio of emerging and small business customers in our SaaS Sales team. You will drive Annual Recurring Revenue (ARR) growth and maximize customer satisfaction and retention at scale. With a high ratio of accounts, we are looking for an individual who can efficiently engage, identify, and act on revenue opportunities without the time for in-depth, strategic planning on each account. You will report to the Director of Existing Business Sales. What Your Responsibilities Will Be Customer Portfolio Management at Scale: You will manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. You will develop professional relationships across your portfolio, with a focus on maximizing engagement and retention. Increase Sales Growth: You will exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. You will identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. You will maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas. Scalable Account Execution: You will implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. You will conduct product presentations, webinars, and call to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints. Customer Engagement: You will address customer pain points and goals promptly, offering product solutions tailored to new our needs. You will check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization. Collaboration: You will collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. You will be a bridge between customer needs and our teams to support customer satisfaction at scale Manage customer relationships, engaging them in value-added activities. What you'll Need to be Successful Overall 7 years experience of which 3+ years of experience as a Customer Accounts Manager of Mid-Market accounts Make sense of complex, high quantity, and sometimes contradictory information to identify solutions with limited change. Experience communicating the value of the product and its features to customers (verbal, written, video, in person) Experience assisting multiple customers simultaneously and managing a book of business of 400+ customers. Achieve results, even under challenging circumstances and with Experience prioritizing sales opportunities based on ICP Enthusiasm for customer success and excellence especially within the SaaS space Experience with enterprise platforms such as ERP, CRM, ECommerce, POS, OMS, etc Salesforce and Gainsight experience

As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: bachelors or masters degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence.

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc. ; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. How you ll make an impact: You will be supporting Global Projects for HVDC SCADA HMI. You will be responsible for design and Develop architecture functional descriptions for Functions / Solutions for HVDC SCADA. You will be Participate in Tender activities, customer meetings. You will be working in database Management/SQL. You will be developing HMI with Intouch application development configure Gateway Server. Work on IT-Infrastructure with knowledge on routers, firewalls, Switches, Servers and workstations. Prepare Perform test case scenarios participate in FST. Backup/ Image handling on servers and workstations and patch management. Involve in Backup/ Image handling on servers and workstations and patch management. Living Hitachi s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: A bachelor s degree in EI, IC, or Mechatronics. You should have 3 to 6 years of experience in Networking, security, Anti-Virus. You should have knowledge in communication protocols, HMI/SCADA. You must have Gateway Server with MicroScada knowledge Basic knowledge on IEEE / IEC standards. Knowledge Experience MS Office: Word, Excel. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. How you ll make an impact: You will be supporting Global Projects by adapting HVDC Cyber security for SCADA HMI developing architecture functional descriptions for Functions / Solutions for future HVDC in cyber security technologies. You will be prepare Perform test case scenarios participate in FST supporting projects in resolving the issues related to Cyber security Functions. You will be coordinate with different stakeholders across the business units to get inputs to optimize the Cyber security solutions in HVDC. You will be design develop a secured network architecture for SCADA system with advanced cyber security features You will evaluate and strengthen the security of any connections to the SCADA network. You will be monitor and validate third party security patches to ensure that reliability of the system is maintained. You will be implementing the security features provided by device and system vendors. You will be performing technical audits of SCADA devices and networks, and any other connected networks, to identify security concerns conducting physical security surveys and assess all remote sites connected to the SCADA network to evaluate their security. You will be maintaining the test environment with updated software and hardware for current and future use backup/ Image handling on servers and workstations and patch management. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in computer science/IT with a minimum knowledge in networking protections. Candidate should have 6 to 10 years of experience in networking, security, Anti-Virus. Must have Basic knowledge on IEEE / IEC standards. Must have Knowledge Experience MS Office: Word, Excel. Excellent written and verbal communication skills. Self-starter caliber who could own tasks through to completion Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .