Technical Specialist - MS, Security NTT DATA

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems. Responding in situations where first-line product support has failed, reporting problems to design engineering/software engineering, and supporting customers with highly technical products. The MS Engineer is responsible for proactively identifying and resolving technical incidents and problems for clients. Maintaining a high level of service through preemptive activities, reviews, operational improvements, and quality assurance to ensure zero missed SLA conditions. Managing tickets of varying complexity, ensuring client infrastructure is operational, performing checks, applying monitoring tools, and responding to alerts. Key Roles and Responsibilities: - Configure, install, test, and operationalize assigned infrastructure at the client site - Identify and log incidents and errors in a timely manner with necessary detail - Analyze, escalate support calls, investigate and resolve incidents and problems - Report and escalate issues to 3rd party vendors when needed - Provide onsite technical support and field engineering services to clients - Conduct incident/service request reviews, recommend quality improvements - Identify work optimization opportunities and automation possibilities Knowledge, Skills, and Attributes: - Communicate and collaborate across different cultures and social groups - Plan activities well in advance, considering changing circumstances - Maintain a positive outlook and work well under pressure - Adapt to changing circumstances and prioritize client interactions - Actively listen, adapt, and create a positive client experience - Hold an advanced diploma, degree, or relevant qualification in IT/Computing Required Experience: - Work experience in Engineering within a medium to large ICT organization - Experience in Managed Services, ITIL processes, and working with vendors/3rd parties NTT DATA is an Equal Opportunity Employer.,

Posted 1 month ago

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