2059 Customer Focus Jobs - Page 8

Role Overview: You will be responsible for ensuring that deliverables are created in accordance with Quality Management practices, either established by the company or outlined for the specific project/release. Your role will involve collaborating with business analysts/users to understand requirements and assisting the IT team in developing high-quality deliverables. Additionally, you will be preparing Business Requirement Documents (BRDs) based on user needs and ensuring detailed documentation. Your focus will be on helping developers reduce defects in various stages such as IST, UAT, and production. It is essential to have a high-quality focus, identify risks, provide mitigation plans, an...

As a Product Executive, your primary role is to achieve Key Performance Indicators (KPI) and tasks related to Product Development. This includes managing Profit & Loss (P&L), scaling up, contracting for assigned destinations, sales performance measurement, and yield management. You will be responsible for creating new products and overseeing the full product lifecycle of assigned portfolios from planning to guest experience. Key Responsibilities: - Liaise with the Contracting Head of respective destinations for new product contracting based on market requirements. - Provide feedback, SWOT Analysis, and competitiveness assessment of existing products. - Analyze and benchmark market trends and...

As a Service Floor Supervisor at our company, you will be responsible for supervising and coordinating the activities on the service floor. Your role will involve ensuring that the service bay functions smoothly, with all vehicles serviced efficiently and in accordance with Honda's quality standards. You will oversee the work of technicians and mechanics, manage the workflow, and ensure a high level of customer satisfaction through quality service. Key Responsibilities: - Supervise daily operations on the service floor, ensuring smooth workflow. - Ensure that all vehicles are serviced and repaired in a timely manner. - Assign work orders to mechanics and technicians based on their skills and...

As a candidate for the role, you will be responsible for the following key activities: - Ensure that all data of partners, their locations, and the appropriate setups for invoicing are updated in our platform and in the ERP system. - Monitor any gaps that may arise due to missing setups and act swiftly to resolve them. - Update transaction date related to enterprise customer orders, to ensure proper invoicing is achieved. - Manage configurations of the Servify platform based on training provided by the company to deliver the desired results. - Troubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelines. - Learn the ne...

As an Assistant Vice President, Complaint Insights at Citi Global Wealth (CGW) based in CSIPL, Chennai, you will play a crucial role in reviewing monthly complaints, identifying trends, and driving root cause identification for areas needing action. Your responsibilities will include setting timelines, tracking implementation progress, and providing detailed updates to the Complaints cohort and senior management. Additionally, you will be expected to drive continuous process improvements to enhance productivity, efficiency, accuracy, and controls. It is essential that you appropriately assess risks in business decisions to safeguard Citigroup's reputation and assets. **Key Responsibilities:*...

Job Description: As part of the team, you will be working in a company where people genuinely believe in the work they do. The company is dedicated to bringing passion and a customer-centric approach to the business. If you thrive in a dynamic environment with ambitious and cheerful colleagues, you will find your career fulfilling with us.,

Role Overview: As a Software Developer at Wipro Limited, your role involves designing, testing, and maintaining software programs for operating systems or applications that need to be deployed at the client end. Your main focus will be to ensure that the software meets 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle - Analyze client requirements and convert them into feasible design - Perform coding and ensure optimal software/module developm...

Role Overview: As an Associate Distribution-Deliver at Linde South Asia Services Pvt. Ltd., you will be responsible for overseeing day-to-day logistics operations at the assigned location to meet business requirements. Your main focus will be on ensuring safety, quality, operational efficiency, and reliability to enhance customer satisfaction and profitability in a sustainable manner. Key Responsibilities: - Ensure safe and efficient Deliver Operations at the PGP Plant/Warehouse to meet customer demand on time - Report any Near Miss/Incident/Accident, investigate them, and implement necessary corrective actions - Lead initiatives to improve Safety culture, including Toolbox talks, safety mee...

Responsibilities: * Manage client success from onboarding to renewal * Drive customer advocacy through product adoption & satisfaction * Increase cross selling opportunities through upsells & renewals Sales incentives

Customer Success Leader Location: Hyderabad (preferred) | Travel across India/SEA/GCC Experience: 1015 years in HCM/HR Tech Customer Success; 5+ years leading teams Team size: Manage 15–20 CSMs/onboarding/adoption specialists Role Summary Own post-sales outcomes across all HCM modules (Core HR, Leave & Attendance, PMS, payroll touch-points, integrations at a high level). Lead a 15–20 member CS org and personally step in to troubleshoot when needed. Your north star: consistently high CSAT/NPS and reference-worthy customers. What You’ll Do (CSAT best practices) Onboarding excellence: Clear success plans, milestone checklists, parallel-run readiness, stakeholder maps, and sign-off rituals. Adop...

As an IT Sales Executive in Pune, your role involves handling the end-to-end connectivity needs of a set of key accounts. Your primary goal is to ensure that sales and revenue targets are met by selling various IT products such as laptops, workstations, servers, IT solutions like networking and data security, IT projects, cloud services, voice solutions, and audio/video equipment. Your responsibilities will include: - Identifying and developing new leads from both new and existing accounts - Coordinating initial meetings and understanding customer requirements - Identifying company capabilities to design appropriate solutions and kick-start projects - Managing day-to-day customer operations ...

Role Overview: You will be responsible for managing property, facilities, and workplace management based on defined operate facility services and preserve property asset processes to enhance property values and performances. Your main areas of focus will include property management, short term maintenance, property assessments, fulfillment of authority demands, project management, asset management, and ensuring efficient property usage through continuous dialogues with stakeholders. Key Responsibilities: - Perform property management, project management, and facility management at Volvo Group India's city offices to support both GRE and TDBAs strategy and concept as well as legal requirement...

As an Executive-Coding, your role will be to contribute to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction in the HC domain and coding related field. Here is a breakdown of your responsibilities and qualifications: **Role Overview:** You should possess basic knowledge of Healthcare and demonstrate good reasoning and analytical skills. Your ability to communicate fluently in the language required for the function/location, as well as active listening skills, will be crucial. Passion to learn, influencing skills, and the ability to comprehend employee requirements well are also essential. Adhering to attendance and punctua...

As a Project Handler at UL Solutions, your primary responsibility will be to effectively communicate with clients regarding technical issues, UL procedures, project costs, and sample requirements. You will act as the main point of contact to address client concerns, provide technical assistance related to product inspection, and ensure compliance with applicable standards and company manuals. Your role will involve examining samples for UL requirements, coordinating project management tasks, and preparing reports to update clients on project status. Key Responsibilities: - Communicate with clients to discuss technical issues, project requirements, and negotiate completion dates - Provide tec...

Neocasa Infratech Pvt. Ltd. is a prominent player in the real estate sector, committed to providing top-notch properties and exceptional service to clients. As the company grows, they are seeking talented and motivated Freelance Real Estate Sales Agents to join hands and drive success. **Role Overview:** As a Freelance Real Estate Sales Agent at Neocasa Infratech Pvt. Ltd., your primary responsibilities will include client engagement, property consultation, sales negotiation, lead generation, market knowledge, documentation support, and ensuring top-notch customer service throughout the real estate journey. **Key Responsibilities:** - Assist clients in buying, selling, and renting properties...

Previous experience in a customer support role / Dialer experience. Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task

Job Title: Part-Time Travel Advisor (Holiday Packages Sales) Tagline: Pack your skills & join the travel revolution! Location: Remote / Work from Home About the Role: We are seeking a motivated and customer-oriented Part-Time Travel Advisor to join our team. This role offers flexible working hours, making it ideal for individuals who wish to balance other commitments while pursuing their passion for travel. The ideal candidate should have prior experience in client interaction, a love for travel, and strong sales acumen. You ll play a key role in helping customers plan their dream holidays from understanding their travel needs to recommending and booking the perfect packages. Key Responsibil...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...