2632 Customer Focus Jobs - Page 7

Hi JobSeekers We are HIRING for AGRA location Job Title: Customer Service Executive Experience: Fresher / Undergraduates Eligible Salary: 11,000 In-Hand (14,000 CTC) Joining: Immediate Joiners Preferred Job Overview: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives. The ideal candidate should possess strong communication skills and be eager to learn and grow in a dynamic environment. Key Responsibilities: Handle customer queries and provide appropriate solutions via calls/chats/emails (as applicable). Maintain a high level of professionalism and customer satisfaction. Document interactions and follow up on open cases. Work colla...

As a Customer Dispute Resolution Specialist at our company, your role involves resolving customer disputes related to invoiced billed to the customer. You will be responsible for understanding the root cause of the disputes and assisting in fixing the issues in the upstream process. Here are the key responsibilities you will be handling: - Analyze disputes received based on the allocated targets - Understand the reasons for customer disputes - Investigate the upstream processes to gather relevant data and understand the shipment history - Evaluate the case and make decisions on accepting, clarifying, or rejecting the dispute - Collaborate with relevant coordinators for additional information...

Job Description: At bp, your role as a Solution Lead (SL) for Workday in the People, Culture & Communications (PC&C) function involves owning and driving a portion of the Workday solution. This encompasses both process and technology, ensuring efficient service delivery for the employees. You will collaborate with various teams within PC&C and apply your technical expertise to maintain stable operations, drive projects, and foster innovation. Key Responsibilities: - Maintain the health and operational integrity of your solutions/products, collaborating with others to ensure stable operations - Ensure compliance with regulatory requirements and business needs such as data privacy and digital ...

As a Manager at Zenoti, you will be responsible for managing a multi-location/multi-national team to drive the support team in helping customers effectively use Zenoti for their business operations. Your main focus will be on enhancing customer experience by delivering top-notch support services. You will also be involved in planning and implementing support programs for the customer success team, while offering guidance on standards, best practices, and tools. It's important to note that the support team works 365 days a year, 24x7, and flexibility is expected from all team members to meet the demands effectively. **Key Responsibilities:** - Customer Focus - Customer Empathy - Customer Advo...

Grow existing accounts by identifying upsell and cross-sell opportunities. Develop and execute account growth strategies to drive business expansion. Champion customer success by aligning our solutions with customer goals. Hunt for unmet needs within existing accounts to identify new opportunities. Lead discussions on pricing, contracts, and service upgrades. Analyze customer data, usage trends, and business metrics to inform strategy. Job Requirements Proven track record of consistently meeting or exceeding revenue growth targets. Exceptional communication skills for engaging with global clients. Experience in account management, customer success, or sales in SaaS. Strong analytical mindset...

Role: Customer Success Executive Client- Google Location; Gurgaon US SHIFT TIMINGS (wfo) Package upto 7.5 LPA 1 year experience need in customer success in IT industry DOJ- 15TH DECEMBER For more info kanak 8287348253 Perks and benefits both sides cabs

Role : Execellent Customer Interfacing and Pre-Sale skills. Proposal Writting, presentation and tuning as per requirement. Must have excellent skills/ Hands On experience in areas including RTL logic design, design verification, team work, customer focus, and communication Will have demonstrated experience as a senior technical contributor, planning and leading RTL logic design development projects Should have good hands on Knowledge on Test Bench creation , configuration and UVM methodologies . Will have demonstrated experience in developing verification environments and performing complete verification on design blocks, sub-systems and full SoCs Must possess proven experience with customer...

POSITION:- PROCESS ASSOCIATE FOR US/UK CLIENTS & CUSTOMERS Excellent Communication in English Required Willingness to work in Rotational/Night Shifts Salary :-26K-36K+incentives + night allowance Fresher/Experienced can apply Connect on-8200326423

vGics is looking for a highly experienced Senior System Administrator who can take end-to-end ownership of IT infrastructure, system administration, network management, security operations, and IT consulting across our customer environments. This is a hands-on, high-responsibility role where availability, commitment, and technical depth are essential. We are looking for someone who believes in real work over big titles , someone who thrives in a dynamic environment and is ready to grow with us. Role & responsibilities Manage and troubleshoot Windows/Linux servers, networks, and security systems Handle AD, DNS, firewalls, VPNs, backups, and system monitoring Supports, understands and has hand...

Team Lead Customer Success Job Overview: The Team Lead Customer Success at Dot and Key is responsible for supervising daily customer support operations and guiding a team of support representatives to deliver excellent customer experiences. This role focuses on team coordination, performance monitoring, handling escalations, and ensuring customer queries are resolved efficiently in line with company standards. Key Responsibilities: 1) Team Supervision: Lead, guide, and support the customer success team in day-to-day activities. Conduct regular check-ins, provide constructive feedback, and foster professional growth. Assist with workforce planning, scheduling, and resource allocation based on...

Responsibilities - 1. Stakeholder Management: Lead and drive client meetings, performing regular check-ins to evaluate the value our solution is creating for them. Deep dive into any potential issues or challenges clients may be facing and provide effective solutions. 2. Product Excellence: Drive product excellence through solutioning by understanding different customer needs basis different user personas. Suggest best practices and solutions tailored to each client's unique requirements. 3. Project Management & Delivery: Set clear expectations with clients regarding project delivery timelines and milestones. Deliver resolutions for issues, enhancements, modifications, and feature requests p...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Cluster Head - Andhra Pradesh, Telangana The Position A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to...

About Infoedge: We are Info Edge, a pioneer in the Indian internet ecosystem. You may have heard about us when you are looking for a job ( Naukri, iimjobs, hirist, DoSelect, Ambition Box, Job Hai, BigShyft, Zwayam ), a house (99acres), a life partner (Jeevansathi) or while you were studying (Shiksha). We run all these in house. We also invest actively and you might recognize us if you order food online (Zomato) or buy insurance online (Policy Bazaar). More about us here! In short, we constantly strive to run sustainable businesses in the consumer internet space in India. We are $9-Billion in market cap but are a lot more in how we touch everyone’s life on a day-to-day basis. And we aspire to...

As an Optometrist at Lenskart, your role will involve conducting comprehensive eye exams to diagnose and treat vision problems, prescribing corrective lenses, fitting contact lenses, managing patient eye health, and providing pre- and post-operative care. Additionally, you will be responsible for customer service, promoting eyewear, driving sales, and participating in retail operations. Core Clinical Responsibilities: - Conduct comprehensive eye examinations using specialized optometric equipment, including refraction and ocular health screenings. - Diagnose and manage common eye conditions such as glaucoma, cataracts, and dry eye, and prescribe appropriate medications. - Prescribe and fit c...

Role Overview: As a Graphic Designer, you will be responsible for interpreting clients" needs and designing solutions with high visual impact. You will work on a variety of products such as websites, product packaging, exhibitions, and corporate identity. Key Responsibilities: - Think creatively and develop new design concepts, graphics, and layouts - Utilize knowledge of color theory, typography, and design skills to create innovative designs from scratch - Demonstrate Graphic Design Skills, Layout Skills, Creative Services, Customer Focus, Creativity, Flexibility, Attention to Detail, and Deadline-Oriented approach - Proficiency in software such as Illustrator, Photoshop, CorelDraw, etc. Q...

You will be responsible for troubleshooting technical issues directly with customers with various technical skill levels, diagnosing and repairing faults, engaging with customers directly to quickly get to the root of their problem, taking a customer through a series of actions to resolve a problem, providing support in the form of procedural documentation, managing multiple cases at one time, showing a passion for continued learning, staying abreast of new technology and techniques, managing your own workload by accurately gauging timelines and meeting deadlines, working across teams and communicating with leadership, product owners, and other technologists. Qualifications Required: - Degre...

As a Project Manager at the company located in Gurgaon, your primary role is to lead a cross-functional team in the development and commercialization of new products/services within the New Product and Process Development Process (NPPD) or existing products in new markets. Your responsibilities will include the development and execution of integrated business cases, project plans, identification and resolution of staffing and resource requirements, and resolution of product development issues. You will be expected to develop and maintain strong relationships with functional heads and senior leaders to ensure successful commercialization of products. Additionally, you will need to establish a...

You will be responsible for achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. This includes Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. You will mentor Sales & Operations Teams to ensure YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service will also be under your purview. Additionally, you will manage Complete Branch Administration & Regulatory Compliance, ensuring the enhancement of Overall Product Sales by ways of Basket Growth. You must ensure Quality Parameters across Service Span and Other Deliverables, w...

Location : Pune/Hybrid Role : Full time Industry / Industries : Mobility, Healthcare, Chemicals, ICT, Semiconductors, Energy Functions : Client Success Candidate Criteria : SVP and above Designation: Client Success Associates (CSA) Job Location: India, Remote No of positions: 20 (immediate joiners preferred) Verticals: Mobility, Healthcare, Chemicals, ICT, Semiconductors, Energy Roles & Responsibilities: As a CSA you will create, identify, and build long-lasting relationships with customers. You will be taking MnMs Knowledge Store, one of most disruptive products in the world, to the key strategy builders of nations. As an individual you will represent MnM and drive the revenue impacting dec...

Key Responsibilities: Serve as a point of contact for expectant parents and new families, addressing their concerns, providing information, and ensuring a positive experience throughout the pregnancy journey. Develop and nurture relationships with doctors and other relevant medical practitioners. Provide relevant informationfacility tour, brief introduction to Motherhood Hospital (MH), and USPs of MHto build strong relationships. Highlight the benefits, value additions, safety measures, and service protocols designed to provide superior care, accommodation, and room categories during facility tours. Coordinate educational programs, workshops, and tours to showcase the hospitals facilities an...

Purpose/Objective The Key Account Manager (KAM) role in Hyderabad focuses on managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits. Candidates should have a bachelor's degree in engineering, 6–10 years of relevant experience in data center or telecom service delivery, strong operational knowledge, excellent communication skills, and proficiency in MS Office and service management tools. Key Responsibilities of Role Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales...

Purpose/Objective Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities. Key Responsibilities of Role Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities. Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics. Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates. Conduct reg...

Purpose/Objective Key Accounts Manager for Data Center business acts as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities and ensures timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Key Responsibilities of Role Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities. Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Track and monitor day-to-day service delivery and ensure SLAs are being met across...

Role Overview: You will be responsible for managing experienced professionals in the Manufacturing Quality Assurance field, defining and implementing quality standards, auditing manufacturing processes, and ensuring timely delivery of quality products. As a Manager (M3), you will play a key role in policy and strategy implementation for short-term results, influencing others, and addressing difficult to moderately complex problems. Key Responsibilities: - Implement, deploy, and maintain a Continuous Improvement (CI) culture within the operating unit - Act as a role model for Quality and Continuous Improvement culture, influencing employees to support strategies - Advocate for customers in Qu...

Overview As a Product Owner you will act as the bridge between business strategy, product delivery, and validation. You will be responsible for defining the product vision, managing the backlog, and ensuring that the solutions delivered meet both business goals and user expectations. In addition, you will play a hands-on role in business acceptance testing, ensuring that each release aligns with functional, quality, and customer requirements. This role demands strong analytical thinking, customer focus, and a deep understanding of both product management and BAT (quality validation) within an agile environment. Key Responsibilities 1. Product Ownership and Strategy Contribute to the product ...