2632 Customer Focus Jobs - Page 6

Roles & Responsibilities Set and manage client expectations on Data Science solutions quality. Drive customer delight through actionable insights. Identify risks and develop mitigation plan accordingly. Be the face of the organization and represent its vision and capabilities at the highest level of integrity and quality. Understand business requirements and translate them into analytical requirements. Solve complex business problems for organizations, leveraging conventional and new-age data sources and applying cutting-edge advanced analytics techniques. Communicate effectively with client/offshore teams to manage expectations and ensure timeliness and quality of insights. Collaborate with...

We are looking for a proactive and customer-focused Customer Success Executive with 0.6–2+ years of experience. Freshers with strong communication skills and a customer-first mindset are welcome to apply.

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a E-Commerce Sales Specialist (Location Sector 44 Gurgaon) whiz! Who we are: Clinikally is the first multi-condition health platform in India that provides Telehealth, AI-enabled treatment plans, and doctor-prescribed products in dermatology, nutrition, and wellness. Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solut...

"Grow your career as a customer Service Representative" Foundever does not charge candidate any fee for application. US Voice Customer Support Hiring for Immediate Joiners Location: Unit 1303, 13th Floor, Building No.4, Gigaplex IT Park, TTC Industrial Area, MIDC, Airoli W, Navi Mumbai - 400708. *Eligibility Criteria* Mode: Work from Office. Graduate Fresher. HSC + 6 months any Experience Any 5 Days Working Any 2 Days Rotational Offs Shift: US Night Rotational Shifts. Salary: Salary Package: Rs.20313 In-Hand + Performance incentives Salary Package: Rs.24021 In-Hand + Performance incentives Perks that set us apart: Transport facility Performance Bonus: Based on your monthly performance. Ready...

As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Shift Timings: Candidate should be comfortable working in 24*7 shifts (specifically Night shi...

The Assistant General Manager / Deputy General Manager- Client Relationship Management will be responsible for overseeing and enhancing the client experience through effective management of documentation, client queries, and engagement processes. Based at Head Office - this role requires excellent communication skills, a strong focus on customer service, and the ability to work collaboratively across departments to ensure client satisfaction and retention. Key Responsibilities: Build & maintain relationships with clients. Escalating & resolving the concerns as raised by Staff or by Clients. Coordinate with Internal Departments to ensure that the business needs are fulfilled effectively. Resp...

Job Description: Join our Customer Success team and play a crucial role in ensuring the success and satisfaction of our valued customer. As a Customer Success Specialist, you will be responsible for building strong relationships with our clients, understanding their needs, and providing them with exceptional support throughout their journey with our company. Key areas of responsibility would be managing customer relationship to ensure longevity in our association and to facilitate the upsell & cross sell of financial products by our customers. Responsibilities: 1. Act as the main point of contact for financial advisors, providing them with guidance and support. 2. Proactively engage with fin...

Job Position : Training Coordinator Minimum Experience : 0 to 2 years Location : Gurgaon Timings: Rotational Shift (In Night shifts Night Allowances will be provided) Contact: Jasleen Kaur (Jasleen.2.Kaur@niitmts.com) 7042458078 Job Description Training Coordinator role with NIIT Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC...

The People, Culture & Communications (PC&C) function at bp fosters a diverse and inclusive culture where everyone can thrive. As part of an integrated energy company, PC&C is undergoing a transformation to become more competitive, responsive, and customer-focused. The Senior T&A, Kronos and GL Specialist role involves providing guidance and information to both bp employees and P&C on complex employee processes and data changes in the designated area and processes. This includes Time and Absence systems and Group Leaders within the Workday solution. The role ensures accurate delivery of designated people core areas, including transactional support, vendor coordination, and timely and accurate...

As a Key Account Manager for the Chennai Region, your main responsibility will be to manage and cultivate relationships with key clients in Chennai and nearby areas. You will focus on ensuring service excellence, account retention, and regional growth by maintaining strong customer relationships and addressing client needs proactively. **Key Responsibilities:** - Serve as the primary point of contact for key accounts in Chennai and nearby regions, engaging regularly with client stakeholders to understand their requirements. - Collaborate with on-ground operations teams to ensure timely issue resolution and consistent service delivery. - Conduct regular business reviews with regional clients ...

You will be joining Citi Global Wealth (CGW) as an Assistant Vice President, Complaint Insights based in CSIPL, Chennai. Your role will involve the following responsibilities: **Role Overview:** At CGW, we serve a wide range of wealth clients, from affluent to ultra-high net worth individuals and family offices. We focus on creating strategies that help clients maintain liquidity, maximize yields, transact across borders, and manage expenses effectively. As part of our team, you will have access to resources to meet your unique needs, make informed decisions, and manage your financial well-being for the future. **Key Responsibilities:** - Review monthly complaints to identify trends, focusin...

As a TPM Operational Management & Oversight professional, your role involves performing data analysis using Excel formulas to monitor business process efficiency and support data analysis initiatives. You will compile reports in PowerPoint for regional boards on TPM compliance and updates, as well as manage operational activities for internal third-party relationships to ensure governance, risk, and controls are timely completed. Your expertise as a subject matter expert (SME) will help senior stakeholders and team members understand the TPM internal third-party framework in alignment with the Third Party Management policy. Communication with business stakeholders and process owners is essen...

Role Overview: You will be responsible for executing the Sales & Engineering process based on the defined account strategy and implementing the Engineering-specific aspects of the business unit strategy at the customer interface. Your main focus will be on developing lasting customer relationships, identifying business trends, enabling cross-business collaboration, and maximizing BASF value. Key Responsibilities: - Conduct regular customer visits to establish long-term relationships, provide technical support, gather information on new projects, promote new applications, and monitor competitor activities. - Promote Cellasto NVH products by replacing competing and low-cost materials. - Analyz...

As a Customer Engineer at Lutron's Global Service & Experience Center in Gurgaon, you will be responsible for developing and delivering training sessions for solution providers, designers, architects, and customer-facing professionals. You will also provide hands-on demonstrations of Lutron Systems, design certification programs, and be a technical expert on Lutron solutions. Additionally, you will gather feedback, update training content, and maintain relationships with internal and external stakeholders. Key Responsibilities: - Develop and conduct training sessions and content for solution providers, designers, architects, and customer-facing professionals. - Provide hands-on demonstration...

As the CEO of our B2B e-commerce business operating globally in the home and lifestyle category, your role is crucial in leading the company to the next phase of growth. Your responsibilities will include: - **Strategic Leadership:** Setting the vision and direction for the company, ensuring alignment with the overall business goals. - **Business Growth:** Developing and implementing strategies to drive business growth and expand market reach. - **Financial Management:** Overseeing financial performance, budgeting, and ensuring profitability. - **Customer Focus:** Maintaining a customer-centric approach to enhance customer satisfaction and loyalty. - **Technology and Innovation:** Embracing ...

Role Overview: As a Senior Staff Software Engineer at Freshworks, you will be part of multi-disciplinary teams to build and scale products. Your role involves establishing and driving engineering standards, owning and solving challenging problems, and providing guidance and mentorship to young engineers. Your work will contribute to the growth and success of the organization. Key Responsibilities: - Understand, own, and deliver the Engineering Roadmap for your teams - Design, document, and deliver elegant solutions to challenging engineering problems as a software architect - Design and build large scale distributed, data-intensive & resilient systems - Manage other architects and provide pl...

Req ID: 131481 Remote Position: Hybrid Region: Asia Country: India State/Province: Chennai City: Guindy, Chennai Summary The IT Project Manager is accountable for the overall execution of project processes and deliverables in-line with the project plan, including planning, budget, communication, stakeholder management, risk and issue management, and scope management. The Project Manager works closely with IT project teams, development/delivery teams, and business stakeholders to ensure that projects are delivered in a manner that achieves the business objectives, while following a defined project management methodology, thus ensuring that the solution implemented is both supportable and sust...

As a Supply Chain Execution Coordinator at Vanderlande, your role involves guiding the Supply during the various stages of a project. You will liaise with internal and external stakeholders such as Sourcing, Project Material Planner, Sales Manager, Project Manager, and Project Lead Engineer to ensure the supply of the project. Your responsibilities include supporting the team in setting up Supply Chain plans, guiding the execution of the Supply phase, being the first point of contact for projects, managing stakeholders and escalations, measuring performance, and reporting progress against targets. **Key Responsibilities:** - Support in setting up the SC Plan - Guide execution of the Supply p...

As an Associate Territory Sales Manager at Ansell, you will be responsible for achieving or exceeding targeted sales of Ansell products within the assigned territory and vertical. Your role involves working through distributors and end users to develop promotional programs, train distributors' sales force, and promote the Ansell brands, services, and programs at the end-user level. Your primary objective is to maximize conversions to the Ansell range, maintain recurrent business, and create a value sell proposition through end-user loyalty. **Key Responsibilities:** - Launch and follow-up on conversion projects within targeted end-users - Build and maintain effective stakeholder relationship...

Role Overview: As a counselor at the medical services/hospital in Salem, Tamil Nadu, your main objective is to counsel couples undergoing IVF treatment, easing fears and anxieties, managing expectations, and assisting in decision-making. You will be responsible for counseling IVF patients throughout their treatment and post-treatment, conducting psychological screenings for egg donors, maintaining counseling records, and organizing group therapeutic sessions for patients facing challenges. Key Responsibilities: - Counsel all IVF patients, including post-treatment support - Conduct psychological screenings for egg donors - Document counseling sessions in SIVIS - Provide follow-up support to p...

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, your contribution counts in more ways than you imagine. **Role Overview:** You will be the Integrated Logistics Manager LSP Onboarding, a member of the business field Integrated Logistics in Delhi, India. Your main responsibility will be to ensure the proper onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics. This includes securing ad...

As a Knowledge Management Sr Business Analyst, you will play a crucial role in supporting the Product Owner and KM Lead in managing functional requirements related to Knowledge management for PepsiCo process TPM, NA process transformation, and the ServiceNow platform. Your responsibilities will include: - Supporting the KM Lead in driving ServiceNow migration projects, defining processes, and developing communication materials to facilitate effective knowledge migration. - Streamlining existing knowledge bases and ensuring ongoing maintenance of the Knowledge Database. - Collaborating with various teams to ensure consistency in processes and continuous improvement of Knowledge management in ...

Role & responsibilities Handling end-to-end implementation of , a leading SaaS/cloud-based supply chain automation product for the FMCG industry. Working with Master data, assisting with service requests, and troubleshooting problems with data. Client Interaction- Handle clients and communicate clients requirements to internal teams. Coordinate with respective stakeholders and provide technical assistance to clients within SLA. Helping customers generate reports and offering thorough expertise to customers on the product and its usage. Quality check of deliverables and conduct UAT with the client and get sign-off. Ensure the users adoption post-go-live and share a regular update with the cli...

Job Description: Manager - Customer Support Position: Manager Customer Support Department: Customer Support Reporting To: GM - Sales Role Overview The Customer Support Head will lead and manage the complete customer care function for both marketplace and domestic business operations. This role is responsible for developing service strategies, ensuring superior customer experience, and driving operational excellence across all support channels. The ideal candidate will have strong leadership abilities, deep understanding of marketplace ecosystems, and a commitment to continuous improvement. Key Responsibilities 1. Leadership & Strategy Develop and implement customer support strategy aligned w...

Hiring for International Voice Process Customer Support (Top MNC) Location: DLF Building, Gachibowli Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling US/International customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Perform basic upselling and cross-selling when required. Preferred Candidate Profile...