741 Customer Focus Jobs - Page 6

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: — Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. — Conduct regular performance reviews, identify training needs, and create development plans for team members. — Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). — Manage team schedules and ensure adequate staffing levels to meet customer demand. — Foster a positive and collaborative team environment. Customer Experience: — Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). — Handle escalated customer issues and complex inquiries. — Identify and address trends in customer complaints and feedback. — Proactively identify opportunities to improve the customer experience. Operational Excellence: — Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. — Implement process improvements and best practices to enhance team productivity and customer satisfaction. — Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. — Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: — Prepare regular reports on team performance and customer experience metrics. — Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. — Use data to make informed decisions about resource allocation and process improvements. Qualifications : — Bachelors degree in a related field preferred. — Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. — Proven experience in managing and leading a team. — Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g., Amadeus, Sabre, Galileo). — Excellent analytical and problem-solving skills. — Strong communication and interpersonal skills. — Ability to work in a fast-paced environment and manage multiple priorities. — Proficiency in using CRM software and other customer service tools. — Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: — Experience with Amadeus/Travelport is a must. — Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. — Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Educational Requirements MCA,MSc,Bachelor of Engineering,BBA,BSc Service Line Data & Analytics Unit Responsibilities Roles & Responsibilities: Understand the requirements from the business and translate it into an appropriate technical requirements. Creating a detailed business analysis, outlining problems, opportunities and solutions for a business. Perform activities related to data wrangling, model building and model deployment. Stay current with the latest research and technology and communicate your knowledge throughout the enterprise. Lead initiatives to improve the team morale, camaraderie, and collaboration Additional Responsibilities: Nice to have Skills: SQL knowledge and experience working with relational databases. Understanding of any one of domain (EgRetail, Supply chain, Logistics, Manufacturing). Understanding of the project lifecycleswaterfall and agile.Soft Skills: Strong verbal and written communication skills with the ability to work well in a team. Strong customer focus, ownership, urgency and drive. Ability to handle multiple, competing priorities in a fast-paced environment. Work well with the team members to maintain high credibilityWork Experience: 2 - 5 years of experience in Data Analytics, Data Science or Data Visualization.Educational Requirements (any of the following): Bachelor of Engineering/Bachelor of Technology in any stream with consistent academic track record. Bachelor's degree in a quantitative discipline (e.g., Statistics, Economics, Mathematics, Marketing Analytics) or significant relevant coursework with consistent academic track record.Additional Academic Qualification (good to have): Masters in any area related to Science, Mathematics, Statistics, Economy and Finance with consistent academic track record. PhD in any stream.Location Bangalore, Pune, Hyderabad, Chennai, Trivandrum, Mysore Technical and Professional Requirements: Must Have Skills: Hands-on experience in Data Science, Python/R Coding and associated state of the art technologies for Exploratory Data Analysis, building predictive models with big data. Familiarity with standard Clustering, Classification, dimensionality reduction and other techniques/Algorithms in Machine learning. Ability to communicate actionable insights using data, often to a non-technical audience. Ability to drive end-to-end data driven solutions with excellent sense of risk and resource management in any given situation Good knowledge on statistical concepts such as properties of distributions, statistical tests and their proper usage. Analyze and extract relevant information from large amounts data to help in automating the solutions and optimizing key processes. A quick and enthusiastic learner (must) and who is willing to work on new technologies depending on requirement. Preferred Skills: Technology-Data Science-Machine Learning

Role & responsibilities Ensuring that the chassis assembly line operates efficiently and meets production targets. This includes managing production schedules, process flow, and resource allocation Maintaining high standards of quality in the assembly process and responsible for implementing and monitoring quality control measures Leading and managing a team of executives and assembly line associates. This includes training and performance evaluation. Identifying and implementing process improvements to improve efficiency, reduce costs, and enhance product quality. This may involve adopting new facilities, process re-balancing, or layout optimization. Overseeing inventory levels of parts and materials required for chassis assembly. This includes working with stores to ensure timely delivery of vehicles and managing inventory to minimize waste and cost. Managing the budget for the chassis assembly department, including controlling costs, optimizing resource utilization, and reporting on financial performance. Maintaining accurate records and reports related to production, quality, safety, and other key metrics. Ensuring that the assembled chassis meets customer specifications and expectations, and addressing any customer complaints or issues promptly. Desired Candidate Profile: Flexible for all 3 Shifts. Regional language Tamil is mandatory BE/B.Tech should be Regular Mandatory

The successful candidate for this position will report to the Documentation Content and Delivery Manager while closely collaborating with all Product Leads and engaging with the wider Business Analysis and Engineering teams. Your primary responsibility will involve contributing to the creation and upkeep of all customer-facing Product content. To excel in this role, you should possess substantial experience in developing enterprise-level Product reference content and end-user documentation for Products or Platforms. Ideally, you will also demonstrate a customer-focused product mindset. Your key responsibilities will include writing, editing, and maintaining all Product User Guides for the Meritsoft Product suite. Additionally, you will be responsible for generating and releasing various customer-facing technical reference, help, and training materials as needed. Collaboration with Product Leads to ensure timely updates of Product Guides in alignment with new feature additions to Products is essential. The ideal candidate will thrive in a dynamic, fast-paced setting and exhibit a strong background in technical writing, editing, and content development. Your expertise should encompass editing comprehensive content for Enterprise Software products and driving consistency and coherence across multiple content deliverables. You are expected to leverage your profound understanding of customer requirements in utilizing Enterprise Software and your experience in advocating for customers throughout the process.,

As the City Head at Niva Bupa Health Insurance Company in Chennai, you will be responsible for managing the daily operations of the team and ensuring the achievement of expected business outcomes from the allocated Telesales center. Your role will involve understanding the organization's products, services, procedures, and guidelines, and effectively communicating them to all team members. Additionally, you will be involved in team management activities such as recruiting and onboarding authorized Center Heads in a timely manner. One of your primary responsibilities will be to coach, inspire, and motivate the allocated bank Relationship Managers (RM) and Tele sales Relationship Managers for the center. You will also be responsible for training, coaching, and mentoring the Telesales relationship managers and Authorized Verifiers on Niva Bupa Health Insurance products, processes, guidelines, and soft skills to enhance sales performance. Furthermore, you will need to monitor calls to ensure adherence to procedures and quality standards, especially for critical customers. Keeping abreast of industry trends and standards will be essential, along with maintaining a good understanding of market dynamics in the relevant sector. Building and managing strong relationships with key stakeholders in partner banks, coordinating with internal departments for timely issuance of policies and other business requirements, and preparing daily sales MIS & reports will be part of your role. You will also focus on maintaining market share and driving business outcomes such as productivity, average ticket size, and the number of policies. To excel in this role, you should possess high analytical proficiency, excellent relationship management skills, and prior experience in a large BPO/Telesales setup with team handling responsibilities. A proactive approach to issue resolution, effective communication and presentation skills, personal credibility, and customer focus are crucial for success. The ideal candidate for this position should hold a graduate or post-graduate degree in any field and demonstrate key skills such as interpersonal skills, negotiation skills, product knowledge, problem-solving abilities, and a strong customer focus. Your performance will be measured based on driving business outcomes, team productivity, lead conversion rates, team attrition, and maintaining sales quality in line with organizational objectives.,

Yanmar is a global leader with a history dating back to 1912, specializing in innovative solutions within the agriculture, marine, and industrial sectors. As a 100% owned subsidiary of Yanmar Japan, Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd was established in 2019. Our organizational culture is rooted in innovation, efficiency, and sustainability. At YEMI, our primary focus lies in the manufacturing of Industrial Engines, as well as sales and service of Industrial Engines, Agricultural Products, and Marine Engines ranging from small to large sizes. Furthermore, YEMI houses a fully operational R&D center with the vision of evolving into a global R&D hub in India, leveraging the cost and technological advantages offered by the country for the benefit of the Yanmar Group. Joining YEMI presents employees with a range of advantages, including a collaborative work environment, continuous learning opportunities, exposure to a global platform, and a culture that encourages personal growth and development ("HANASAKA"). Additionally, our commitment to sustainability is reflected in initiatives such as solar energy utilization and rainwater harvesting. We also provide a comprehensive benefits package that encompasses health and well-being, equal employment opportunities, and policies designed to set benchmarks for work-life balance. The role at YEMI entails a set of essential duties and responsibilities, which include: - Managing product details of water-cooled Diesel engines (10-200 HP) and Air Cooled engines (3-10 HP). - Driving sales and revenue growth by collaborating with Global Original Equipment Manufacturers (GOEMs) for engine sales in DG applications. - Setting and achieving sales targets, goals, and objectives. - Monitoring and analyzing sales performance, implementing corrective actions when necessary. - Participating in RFQs/tenders/GOI RFIs for DGs through various GOEMs. - Conducting marketing promotions for GOEMs and engaging with potential clients such as Telecom companies, towercos, ESCOs, Retailers, EPCM, and Contractors. - Developing market strategies, reviewing DG markets worldwide and in India, identifying trends, opportunities, and challenges, and creating and executing Go-to-Market plans. - Enhancing product and solution expertise, staying updated on industry trends, competitors" activities, and technological advancements. - Focusing on customer needs, providing technical support, ensuring high customer satisfaction levels, and addressing inquiries and concerns promptly and effectively. - Maintaining compliance with company policies and procedures and performing other related duties as assigned. Education: B. Tech Experience: 10-12 Years,

YASH Technologies is seeking experienced Salesforce Development Professionals to join our team. As a member of our dynamic organization, you will collaborate with cross-functional teams to ensure project success. Your responsibilities will include developing and maintaining project plans, ensuring timely project delivery, and establishing project management best practices and standards. You will also identify and implement process improvements, manage project risks, and provide mentorship to junior project managers. In addition to project management skills, you will need to demonstrate expertise in various technical and functional competencies. This includes specialized knowledge of customer management, delivery management, domain/industry knowledge, change management, product/technology knowledge, profitability management, project management, scheduling and resource planning, service support and maintenance, and risk management. To excel in this role, you must exhibit key behavioral competencies such as accountability, collaboration, and customer focus. Leadership competencies are also crucial, including vision alignment, decision-making, coaching mindset, and change advocacy. YASH Technologies empowers its employees to build successful careers in a supportive and inclusive team environment. We offer career-oriented skilling models and opportunities for continuous learning and growth. Our workplace is characterized by flexible work arrangements, emotional positivity, self-determination, trust, and open collaboration. We provide all the support necessary for achieving business goals, along with stable employment in a great atmosphere with an ethical corporate culture. Join us and be part of our Hyperlearning workplace, where personal and professional development are paramount.,

As the Zonal Business Head at Magicbricks, you will be responsible for leading sales operations in your designated region in Bangalore. Your main focus will be on driving growth strategies and ensuring market dominance by acquiring, managing, and nurturing relationships with Category A and B real estate developers and brokers. Your role also involves achieving ambitious business targets, increasing net sales, and exploring new revenue streams through Magicbricks" wide range of product offerings. Your key responsibilities will include devising and executing innovative annual and quarterly sales strategies to surpass targets and drive regional expansion. You will lead a team of Account Managers, providing mentorship and guidance to ensure high performance and alignment with strategic business goals. Building strong relationships with key clients and stakeholders, enhancing customer satisfaction, and resolving issues efficiently will be crucial aspects of your role. Collaboration with product teams to enhance offerings based on market demands, leveraging your expertise in real estate or digital advertising, and utilizing existing developer connections to strengthen Magicbricks" market presence are essential components of your responsibilities. Staying informed about industry trends and competitive dynamics will enable you to strategically position Magicbricks for continued success. Your leadership style should embody exemplary work ethics and professionalism, setting a positive example for your team. You are expected to promote a culture of continuous improvement, ethical conduct, and a dynamic business approach. Strong market analysis skills, exceptional communication abilities, and a relentless pursuit of revenue growth while upholding the highest integrity standards will be key to your success in this role. Requirements for this position include a minimum of 8 to 10 years of B2B or corporate sales experience, with real estate experience considered beneficial but not mandatory. Excellent verbal and written communication skills, networking acumen, and a proven track record of managing substantial monthly B2B sales are crucial. An MBA in any discipline is required, with a preference for candidates from prestigious institutions who exhibit strong leadership qualities and customer-focused approach.,

As a Customer Care Representative at our Mohali (Punjab) location, you will be responsible for delivering exceptional customer support over the phone. Previous experience in a customer support role is advantageous, but not mandatory. Key responsibilities include actively listening to customer queries, demonstrating excellent communication skills, and maintaining a customer-focused approach. The ideal candidate should be able to multitask effectively, prioritize tasks, and show initiative in their work. This role requires flexibility to work in rotational night shifts. The minimum educational qualification for this position is graduation or 12th pass. This is a full-time, regular/permanent position suitable for freshers as well. The salary range for this role is between 18,000.00 to 25,000.00 per month. If you are looking to kickstart your career in customer care within an international BPO setting, we encourage you to apply and become a part of our dynamic team.,

As a Sales and Marketing Leader in the real estate sector, your primary responsibility will be to drive sales for various residential projects, ensuring the achievement of monthly, quarterly, and annual targets. You will be tasked with developing and implementing sales strategies tailored to different residential segments such as luxury, premium, and affordable housing. Your leadership skills will be put to the test as you will lead, mentor, and motivate a large team of sales professionals to deliver exceptional results. Staying ahead in the market will be crucial, and you will need to monitor market trends, competitor activities, and pricing strategies. In the realm of marketing and branding, you will be required to conceptualize and execute impactful marketing campaigns for project launches and ongoing sales. Building and maintaining a strong brand identity through offline and digital marketing initiatives will be key to your success. Collaboration with creative agencies, digital partners, and PR teams for integrated marketing efforts will also be part of your responsibilities. You will need to forge and maintain strong relationships with HNI clients, brokers, channel partners, and institutional investors. A customer-centric approach is essential to enhancing the overall sales experience. Identifying new markets, strategic partnerships, and innovative channels to increase market reach will be an ongoing focus. Developing robust sales MIS & reporting systems for accurate forecasting and decision-making will be crucial. Monitoring KPIs for sales performance, marketing ROI, and team productivity will help drive success. Providing regular reports and insights to the management team will be part of your routine tasks. To excel in this role, you must have mandatory experience in residential real estate with leading developer houses, along with a minimum of 22+ years of progressive experience in sales & marketing within the real estate sector. A proven track record in successfully launching and selling premium/luxury residential projects is essential. Strong knowledge of market dynamics, pricing strategies, and customer preferences in the residential segment is required. Expertise in digital marketing strategies, broker/channel partner networks, and lead conversion will be beneficial. Excellent leadership, negotiation, and communication skills are a must. An MBA/PG in Marketing, Business Administration, or a related field is preferred for this role.,

The Sales Head role at our company involves leading the sales department to drive revenue growth and expand our market presence in the travel and tourism sector. You will be responsible for developing and implementing sales strategies, managing a team of sales professionals, and building strong relationships with clients and partners. This position requires fieldwork and B2B sales activities. Your key responsibilities will include generating B2B leads, developing and executing sales strategies, and analyzing market trends and competitor activities to identify new business opportunities. Additionally, you will need to lead, mentor, and motivate the sales team, conduct regular performance reviews, and provide training to enhance team skills. Establishing and maintaining relationships with key clients, travel agencies, and industry partners is crucial. You will also oversee the sales process from lead generation to closing deals, monitor and analyze sales metrics, and prepare reports to make data-driven decisions. Identifying and pursuing new markets and opportunities to drive growth will be part of your role, along with collaborating with marketing and product teams to align sales efforts with company goals. As a Sales Head, you will be responsible for developing and managing the sales budget, ensuring the efficient use of resources, and tracking and reporting on sales expenses and ROI. The ideal candidate should have a Bachelor's degree in Business, Marketing, Tourism, or a related field, with an MBA preferred, along with a minimum of [X] years of experience in sales management within the travel and tourism industry. Key skills required for this role include strong leadership and team management abilities, excellent communication, negotiation, and interpersonal skills, proficiency in CRM software and sales tools, and the ability to analyze data and market trends to inform strategy. Key competencies for this position include strategic thinking, customer focus, being results-oriented, relationship building, and negotiation skills. We offer a competitive salary and performance-based incentives, health and wellness benefits, and opportunities for professional development and career growth. If you are interested in this position, please submit your resume and cover letter to hr@aroohatravel.in. This is a full-time role with benefits such as cell phone reimbursement, commuter assistance, a flexible schedule, internet reimbursement, paid sick time, paid time off, provident fund, and the option to work from home. The work schedule is during the day shift, with a performance bonus based on achievements. The role requires a willingness to travel 75% of the time and is a hybrid remote position based in Kozhikode, Kerala.,

MyNextHire is Hiring Customer Success Manager [https://www.mynexthire.com/] Job role: Customer Success Manager Job location: Pune Exp:1-3 years Looking for a role that builds your account management and client consulting skills while driving your own growth? Then this is for you! Our Customer Success team focuses on establishing and expanding relations with some of the India's largest tech companies. The Customer Success Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts in sprint planning - CSM will act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times. Roles & Responsibilities:- Develop and maintain strong client relations that promote retention, renewals and loyalty. Responsible for Net Promoter Score for your set of clients. Responsible for client advocacy. Act as the product expert for our enterprise clients. Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality. Act as the ears and eyes of our product team. Work with engineering teams and business analysts to identify and prioritize client requests to deliver value and growth. Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends. Handle and own critical client escalations. Experience and Skills :- Top-class communication skills. Demonstrated understanding of customer use cases, and recommending solutions in the past. Empathy and passion for customer success - understand the human element that comes with customer success. Attention to detail. Should be a quick learner. Ability to handle clients in any situation. Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations. Honest, dedicated, efficient, proactive and should have a can-do attitude. Experience working with SaaS companies (preferred) 0-3 years of experience of account management - handling enterprise clients. A creative problem-solver, capable of solving client queries when needed without relying on others. TAG, MyNextHire

Manager - Customer Delight: Job Summary: We areseeking an experienced Customer Delight Manager to lead and oversee theoperations of our contact centre. The ideal candidate will be responsible forensuring excellent customer service delivery, driving operational efficiency, managing a high-performing team, and continuously enhancing the customer experienceacross all contact centre channels. Key Responsibilities: Lead Contact Centre Operations: Manage day-to-day operations of the contact centre to ensure smooth workflow, adherence to service levels, and achievement of performance targets. Customer Experience Strategy: Develop and implement strategies to improve customer satisfaction, reduce response times, and enhance overall customer engagement. Team Management & Development: Recruit, train, coach, and mentor contact centre staff, fostering a motivated and skilled team that delivers consistent service excellence. Performance Monitoring & Reporting: Track key performance indicators (KPIs) such as average handle time, first call resolution, customer satisfaction scores, NPS capturing and agent productivity. Prepare regular reports and present insights to senior management. Process Improvement: Identify gaps and inefficiencies in contact centre processes and workflows. Collaborate with cross-functional teams to implement best practices and innovative solutions. Work towards driving the automation and overall contacts reduction. Technology & Tools Management: Oversee the effective use of contact centre technologies (CRM, call routing systems, chat platforms, etc.) to optimize customer interactions and operational efficiency. Customer Feedback & Complaint Resolution: Monitor and analyze customer feedback, complaints, and trends. Implement action plans to address issues and improve the customer experience. Dive deep abilities to identify the problem statement and work towards the resolution. Compliance & Quality Assurance: Ensure all operations comply with company policies, legal regulations, and industry standards. Lead quality assurance initiatives and audits. Qualifications & Experience: Bachelors degree in Business Administration, Management, or related field (Masters preferred). Minimum 5 years of experience managing contact centre operations or customer experience teams as manager and above. Should have managed the span of control over 50 agents for more than a year. Proven track record of improving customer satisfaction and operational efficiency. Strong leadership skills with experience in team building and performance management. Excellent communication and interpersonal skills. Proficiency in CRM and contact centre software/tools. Analytical mindset with strong problem-solving capabilities. Ability to work under pressure and handle multiple priorities. Key Competencies: Customer-centric mindset Leadership & team management Process improvement & innovation Data-driven decision making Conflict resolution & complaint handling Strategic planning & execution

Assistant General Manager - Customer Delight: Job Summary: We arelooking for a dynamic and experienced Assistant General Manager (AGM) Customer Delight to lead and oversee large-scale contact centre operationsacross multiple processes. This role demands strong leadership, strategicvision, and operational expertise to drive superior customer service, enhancecustomer satisfaction, and optimize operational efficiencies across diverseteams and service channels. Key Responsibilities: Strategic Leadership & Operational Oversight: Provide leadership and direction for large contact centre operations involving multiple teams and processes, ensuring alignment with company goals and customer experience strategies. Should have managed more than 150+ FTEs spread across multiple processes/contact centres. Multi-Process Management: Oversee the delivery of multiple customer service processes (e.g., inbound/outbound calls, chat, email, social media support), ensuring consistent service quality and performance standards across channels. Team Management & Development: Manage, mentor, and motivate a large workforce including team leads, supervisors, and agents. Drive talent acquisition, training, succession planning, and career development programs. Performance Management & Analytics: Define and monitor comprehensive KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Average Handle Time (AHT), First Contact Resolution (FCR), and Service Level Agreements (SLAs). Utilize data analytics to identify trends, optimize workflows, and drive continuous improvements. Process Optimization & Innovation: Lead initiatives to streamline processes, improve operational efficiency, and enhance the customer journey through automation, technology upgrades, and best practices. Customer Escalations & Quality Assurance: Handle escalated customer issues promptly, ensuring effective resolution and maintaining customer trust. Oversee quality assurance programs to maintain high service standards. Budget & Resource Management: Develop and manage operational budgets, resource planning, and vendor relationships to support scalable and cost-effective contact centre operations. Compliance & Risk Management: Ensure all operations comply with regulatory requirements, data privacy laws, and company policies. Lead risk mitigation and business continuity planning. Cross-Functional Collaboration: Work closely with other departments such as IT, Sales, Marketing, and Product teams to align customer experience initiatives and resolve systemic issues impacting customer satisfaction. Automation and AI deployment Ensuring the right deployment of AI solutions which results in the overall contacts volume reduction and increased efficiency as well as the quality of service. Qualifications & Experience: Bachelors degree in Business Administration, Management, or related field; MBA or advanced degree preferred. Minimum 10 years of progressive experience in contact centre management or customer experience leadership roles. Proven experience managing large teams (100+ employees) across multiple processes in a complex contact centre environment. Strong strategic thinking, analytical skills, and data-driven decision-making abilities. Excellent leadership, communication, and interpersonal skills. Proficient in CRM platforms, workforce management, and contact centre technologies. Demonstrated ability to drive transformation and deliver results in fast-paced, high-pressure environments. Key Competencies: Strategic leadership & vision Multi-channel customer service expertise Large team & multi-process management Operational excellence & process improvement Data analytics & performance management Stakeholder management & collaboration Change management & innovation mindset

Highly motivated and detail-oriented approach is required . The individual will play a key role in ensuring smooth internal operations, supporting client onboarding, and working cross-functionally across Customer Success, Product, Sales, and Legal. Health insurance Provident fund Flexi working Performance bonus

We are seeking a highly skilled Customer Care Executive to manage a high volume of international inbound customer interactions through calls, emails, and chats. The ideal candidate will deliver exceptional service, resolve issues efficiently, and contribute to customer satisfaction while maintaining the company's brand image. Key Responsibilities: Handle international inbound queries via calls, emails, and chats with professionalism Resolve customer concerns by understanding the issue, identifying solutions, and ensuring timely resolution Upsell relevant services/products by understanding customer needs and providing suitable recommendations Maintain accurate records and update customer data in CRM systems Coordinate with internal teams to escalate and resolve complex issues Stay updated with product/process knowledge through regular training Ensure continuity in service by monitoring technical tools and reporting issues promptly Skills Required: customer focus, inbound calls, international voice process, communication skills, email/chat support, crm, problem-solving, active listening, resilience, interpersonal skills, patience, data entry

Responsibilities: Customer Relationship Development: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customers. Face-to-face sales to new or existing customers who have extensive travel experience. Application Engineering: Assessing customer needs and suggesting appropriate products in coordination with the engineering team Sales Strategy & Support: Sales targets Defines and proposes sales targets and growth plans for the territory/geographies and ensures their achievement with a structured follow-up process. After-Sales Strategy & Support: Evaluating, measuring, and handling product offers such as spares, services, overhauling, retrofitting, bay extensions, etc. Team Player: In this specialization, incumbents may also provide customer service and support, such as information on product/price and resolution of issues related to billing, shipping, delivery, complaints on product performance, etc. , in coordination with the projects and finance team. Individual Contributor: Works independently with general supervision to achieve desired results. Marketing: Marketing coordinates the use of internal or external resources (e. g. , technical, advertising, and marketing) to provide value-added services to customers. It also arranges technical seminars and presentations for Industries and utilities for identified products and services. Competitors Analysis: Market activity Monitors competitors activity with each account and ensures appropriate response strategies are formulated and implemented. Customer relations: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans facilitates and conducts customers. Monthly/Quarterly/Annual Reporting: Reporting of leads, opportunities in necessary tools like Dynamics365, and updating CRM continuously. Project Installation: On a requirement basis Material Planning/Cross Verification: In coordination with engineering and projects team New Vendor Development & Inspection: Rarely if required. Project status update (Follow and visit vendor where work is in progress): In coordination with the engineering and project teams. Support in Packaging & Transportation of materials: In coordination with the projects team. Checking the quality of work of ongoing or new projects: In coordination with the engineering and projects team About the Ideal Candidate Technical Knowledge: Understanding of the product or service being sold, including its features, functionality, and technical specifications. Problem-solving skills: Ability to identify customer needs, analyze complex technical issues, and provide effective solutions. Sales Skills: Proficiency in sales techniques, negotiation, and closing deals to meet sales targets. Communication Skills: Clear and concise communication with customers, colleagues, and stakeholders, both verbally and in writing. Customer Focus: Putting the customer first, understanding their requirements, and providing personalized solutions to meet their needs. Relationship Building: Building strong relationships with customers, colleagues, and partners to drive long-term business success. Presentation Skills: Ability to deliver engaging and persuasive presentations to showcase products and services to potential customers. Team Collaboration: Working collaboratively with internal teams, such as sales, marketing, and product development, to achieve common goals. Adaptability: Flexibility to adapt to changing market conditions, customer needs, and new technologies in the sales process. Degree in BTech/BE with 3-5 years of experience in Technical/Project Sales. MBA is an additional advantage. Key Skills : Sales Engineer Marine Fenders Customer Relationship Sales Strategy & Support Material Planning Customer Focus

Job Summary: This position focuses on delivering complete end-to-end solutions, including assessing customer needs, generating inquiries, engineering application, solution selling, project delivery support, and after-sales service. The role involves face-to-face sales with customers in the Indian and international markets and requires working both independently and in coordination with departments like engineering, projects, and finance. Key Responsibilities: establish and maintain customer relationships through regular interactions and strategy-based engagement act as the primary point of contact for issue resolution and customer claims assess customer needs and suggest suitable products in collaboration with the engineering team define and implement sales targets and growth plans for assigned territories or geographies evaluate and manage offers related to spares, services, overhauling, retrofitting, and bay extensions coordinate with projects and finance teams to provide support in billing, shipping, delivery, and complaint resolution independently manage sales processes with minimal supervision coordinate marketing efforts including technical seminars and presentations for industry clients monitor competitor activity within accounts and devise appropriate response strategies report leads, opportunities, and activities using crm tools like dynamics 365 on a regular basis provide support for project installation when required coordinate with engineering and projects teams for material planning and cross-verification support new vendor development and participate in inspections if necessary follow up on project progress and vendor performance, including site visits when needed assist in packaging and transportation of materials with the projects team inspect quality of work for ongoing or new projects in coordination with engineering and project teams Skills Required: sales engineer, marine fenders, customer relationship, sales strategy & support, material planning, customer focus, project coordination, crm reporting, negotiation, presentation skills Preferred Qualifications: btech/be in engineering (mechanical/electrical/civil) with 35 years of experience in technical/project sales mba in marketing or operations is an added advantage strong understanding of product features, specifications, and applications ability to identify customer needs and propose effective solutions proficiency in sales techniques, negotiation, and closing deals excellent verbal and written communication skills strong relationship-building and customer engagement capabilities adaptable to evolving market conditions and customer requirements ability to collaborate with internal teams to meet business goals

HARMAN COTTEX AND SEEDS PRIVATE LIMITED is looking for Account Manager to join our dynamic team and embark on a rewarding career journey Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, and customer service to ensure that clients receive the support they need Participate in industry events and conferences to stay up-to-date on industry trends and developments Provide regular updates and reports on account activity to senior management Strong sales and marketing knowledge Experience using CRM systems and account management tools Strong customer focus with the ability to build and maintain relationships Excellent communication and interpersonal skills

Order processing, material follow up with the factory, follow up with transporter for on time material delivery. Payment follow ups, Build and maintain strong relationships with customers. Address customer inquiries and concerns promptly. Required Candidate profile At least 3 years of experience in CRM operations in a manufacturing company. Need immediate joiner Good Communication skills must Perks and benefits PF, INSURANCE

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization. Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D).. Key Requirements: Minimum 5+ years total experience , with at least 5 + years in Customer Success / Account Management for US B2B SaaS. Strong experience handling mid to large enterprise customers in the US (Insurance, Regulated Industries preferred). Proven track record managing enterprise deal sizes ($60K-$200K+ ACV). Hands-on experience in SaaS onboarding, renewals, adoption, and advocacy. Experience managing and mentoring Customer Success teams (3-4 direct reports). Strong stakeholder management and communication skills with US-based executive stakeholders. Familiarity with SaaS metrics, CRM tools, and success platforms (HubSpot, Gainsight, Salesforce, etc.). Customer-obsessed mindset with ownership and accountability in fast-paced environments. Preferably from startups with a US focus, regulated industry domain (Insurance, HealthTech, FinTech), and Series B/C/D growth stage. Preferred Background: B2B SaaS (US Market) AI-driven SaaS / Insurtech Fast-growing startups Experience with US customers in Insurance, Healthcare, Fintech Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Purpose of the Job Ownership and production of all store communication requirements of the Biba visual merchandising program Key Result Areas for the Incumbent - Process Responsibilities Maintenance of weekly task checklist and work schedules to ensure that small details are not overlooked Fulfillment of multiple project requests while simultaneously meeting stringent deadlines Can schedule work load for all internal stakeholders - People Management Responsibilities Presentation of design work to operations, distribution, and marketing teams for review and feedback Can present design work to operations, distribution, and marketing teams - Financial Responsibilities Can negotiate with vendors for the most speedy and least costly manner of executing sign and graphic requirements Key Behavioral competencies required to perform this role - Essential 1. Customer Focus 2. Attention to details 3. Results focused - Desirable 1. Communication 2. Problem solving / analytical skills 3. Collaboration and team work Key Technical competencies required to perform this role - Essential 1. Proficiency in Adobe Illustrator/Adobe Photoshop/CorelDaw, and other image editing software 2. Sharp attention to detail 3. Ability to multi-task in a deadline-driven atmosphere 4. Good sense of organization - Desirable 1. Quick to embrace simple solutions and fast iterations 2. Good interpersonal skills Key Performance Indicators - Translation of all Biba instore sign and graphic design concepts into final artworks within standard formats and guidelines - Overseeing of upload and completion of final sign and graphics outputs to vendors The candidate would have to interact and manage the following stakeholders Interacts strongly with Marketing assistants, Architects, Field Visual Merchandisers & Vendors. In order to be considered for the role the ideal candidate should have: Minimum work experience of 5 years in graphic design production environment Sketches and freehand are an added advantage

Role & responsibilities 1. Achieve sales target for assigned territory (Urban & Rural). 2. Manage various distribution channels (Direct, Indirect and Alternate). 3. Plan and achieve productwise and townwise growth. 4. Develop channel in the new markets. 5. Drive device, activation and recharge business through distributors. 6. Manage key retail outlets including modern trade outlets. 7. Ensure implementation and compliance of policies and processes. 8. Monitor and train the team and channel partners Interested candidates share your profile to nakkina.elizibeth@ril.com/6281-704-207

Role & responsibilities Preferred candidate profile

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.