2059 Customer Focus Jobs - Page 5

Role & responsibilities Offer the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and most importantly customer centricity Ensure consistency across touch-points - At the Sales Office / premises, At Customers Home/ Office, on the phone / via email / SMS / any documentation Tracking Customer Satisfaction and maintaining the high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements Handle customer queries, concerns, suggestions, feedback, etc. and manage their expectations Update all necessary systems, trackers, SAP modules and customer history deta...

Role & responsibilities This is a high-ownership individual contributor role that sits at the intersection of marketing, analytics and business strategy. The person will be responsible for defining what customer satisfaction means for SuFin, setting up measurement frameworks from scratch and ensuring the voice of the customer is heard and acted upon across teams. Key Responsibilities Voice of Customer & Insights Set up and own the Voice of Customer (VoC) framework qualitative and quantitative. Conduct direct customer conversations across segments (buyers, sellers, financiers) to identify friction points and opportunities. Analyze feedback, complaints and data trends to create actionable insi...

What Youll Do: Talk to customers over calls Pitch banking products Promote digital banking Hit targets & earn BIG Perks: Fixed Pay: 2.6 LPA Incentives: Up to 1L/quarter Fast-track career growth Full training provided Eligibility: Graduate (Freshers welcome!) Locations: Thane | Palava City | Andheri Skills: Communication, sales mindset & customer focus No fieldwork

About the Role This role reports directly to the founders. The charter for this role includes : This role will: Lead the overall product roadmap for the company, lead analyses of the competitive environment, customers and product metrics to determine the right set of features to develop Develop a comprehensive product roadmap to deliver on business goals Drive product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements Work cross-functionally and with the Product Development team to bring features live to the site Clearly communicate product benefits to our users and internal stakeholders Partner with Go-To-Market (Product Ma...

Hi All Greetings from GEMS Consultancy We are hiring Credentialing specialist, Provider Credential l Location : Bangalore Shift: Night shift Experience: 2-4 years Salary max 38000 in hand Contact Pavithra 7019144304 hr@globaledgemanpower.com Perks and benefits Free Dinner Fuel and night shift allowances

We are looking for a motivated and enthusiastic Product Manager to join our dynamic team This role is perfect for someone with 1-2 years of experience in product management who is eager to contribute to the growth of a leading B2B SaaS company As we transition from a WhatsApp-centric approach to an omnichannel strategy, you will play a crucial role in driving both our marketing and support verticals Responsibilities Develop Product StrategyFormulate strategies for various product verticals along with the KPIs Collaborate to develop a 3-6 month product roadmap supported by qualitative and quantitative research Define Product RequirementsProvide detailed product requirements to the engineering...

Location:. Kharagpur. About Fretron. Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our SaaS platform addresses complex challenges faced by the logistics industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable simpler, more efficient, and responsive operations. Fretron helps businesses reduce freight costs, improve order and load management efficiency, minimize delays, and gain end-to-end logistics visibility. Job Overview. The Project Manager will oversee the implementation of a comprehensive Transport Management Solution (TMS), coor...

About The Role : - As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities : Customer Onboarding Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition.Product Training Conduct product training sess...

About The Role : What do I need - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language - Tamil - English This job opening was posted long time back. It ma...

Role Overview: You will be responsible for coordinating and supporting activities for Data Monitoring Committees (DMCs) at Fortrea. This includes tasks such as timeline generation, selection of DMC members, coordination of DMC contracts, charter development, travel arrangements, meeting organization, meeting attendance, meeting minutes, and expense reporting. Additionally, you will monitor project status to ensure all DMC deliverables and deadlines are met, while also ensuring compliance with project budget and developing DMC tracking tools and reports. You will act as a liaison between the sponsor, DMC, and internal project team, providing guidance and mentoring to less experienced DMC proj...

Role Overview: As an Engineering Project Specialist at Wipro Limited, your role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end, ensuring it meets 100% quality assurance parameters. Key Responsibilities: - Instrumental in understanding the test requirements and test case design of the product - Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements - Implementing Wipro's way of testing using Model based testing and achieving efficient way of test generation - Ensuring the test cases are peer reviewed and achieving less rework - Working with the development team to ident...

Role Overview: As a Financial Analyst at Eaton Center R&A Team in Cleveland, Ohio, you will be responsible for overseeing and executing processes essential for planning, recording, analyzing, and reporting on the financial conditions of the function. You will collaborate with the Reporting & Analysis team in Cleveland and functional teams to develop and coordinate profit plans, monthly actuals/forecasts, allocations, goals, and objectives. Your role will also involve preparing balance sheet account reconciliations, analyzing financial results, assisting in the annual Profit Planning process, and supporting routine financial analysis & reporting for the Eaton Center R&A team. Key Responsibili...

As an Administrative Assistant at the University of Southampton, you will play a crucial role in supporting the Faculty of Medicine, specifically the Centre for Learning Anatomical Sciences (CLAS) within the Department of Medical Education. Your responsibilities will include: - Providing administrative support for the University's body donation programme, demonstrating a strong customer focus. - Acting as a key contact for individuals, their next of kin, and medical professionals discussing end-of-life plans. - Managing diaries efficiently, organizing meetings, travel arrangements, and events. - Upholding a keen eye for detail, adapting to a flexible attitude, and possessing excellent IT and...

As a Sales Head (B2B) in the Petrochemical/Plastics/Rubber industry, your role will involve the following: - **Market Analysis, Sales Planning and Forecasting**: - Analyze the market to identify customer potential and plan sales strategies accordingly, including monitoring competitor activities. - Recommend product offerings based on market analysis. - Coordinate internal planning for production and delivery to meet client requirements. - Identify location-specific clients to achieve targets and growth. - Review monthly sales targets and develop plans to achieve them. - **Customer Relationship Management**: - Classify clients into financial categories and maintain regular communication to pr...

Your role as a Global Ocean Freight Manager involves ensuring the effective management of Global Ocean Freight operations. You are responsible for various key activities to achieve this purpose: - **Responsible for framing and implementing Ocean Freight Strategy:** Develop and execute strategies to optimize Ocean Freight operations. - **Implement and Manage RFQ Process for Ocean Freight Procurement for all lanes:** Oversee the Request for Quotation process for procuring Ocean Freight services. - **Conduct RFQ and Freight rate negotiations:** Negotiate freight rates with Freight Forwarders for various worldwide lanes. - **Oversee the RFQ process for lanes with adhoc volumes:** Manage the RFQ ...

As a skilled and dedicated Chiller & VRF Application Engineer, your role will involve providing technical support and expertise in the application, design, and selection of chiller and VRF systems for various commercial and industrial projects. You will collaborate with sales teams, consultants, and clients to ensure correct specifications and optimal solutions are provided, ensuring project success from concept to commissioning. - System Design & Application: Develop and design efficient HVAC solutions based on client requirements, focusing on chillers and VRF systems. Prepare system calculations, load assessments, and layout recommendations for projects. - Technical Support: Provide pre-sa...

As a Sr. PBX Deployment Engineer (Hosted), you will play a crucial role in deploying voice installations, resources, and processes using cutting-edge technologies to deliver top-notch solutions to the hospitality sector. Your responsibilities will include: - Reviewing equipment lists for accuracy. - Collaborating with the Project Management Team to schedule implementations and maintain communication throughout the project. - Programming systems remotely. - Managing all processes related to voice implementation deployments and ensuring smooth hand-off to support. To excel in this role, you should possess the following qualifications and experience: - Industry-leading knowledge of telephony pr...

Role Overview: As a Sales Representative/Territory Manager I at H.B. Fuller, your role is to grow and retain the company's market share and customer base in the segment while achieving profit sales targets. You will be responsible for delivering territory and business results by retaining current business and developing new business opportunities. Your primary focus will be on delivering annual business results aligned with the business plan, sales, CM, and volume targets. You will also play a key role in driving customer intimacy by delivering H.B. Fuller's value proposition tailored to the needs of the customer. Key Responsibilities: - Deliver territory and business results by retaining cu...

Role Overview: As a Transportation Logistics Specialist at Wipro Limited, your role is crucial in preparing test cases and conducting testing of the product/ platform/ solution to be deployed at a client end, ensuring it meets 100% quality assurance parameters. Key Responsibilities: - Understand the test requirements and design test cases for the product - Author test planning based on business requirements and testable requirements - Implement Wipro's way of testing using Model based testing for efficient test generation - Peer review test cases to minimize rework - Collaborate with the development team to identify and capture test cases, ensure version control - Define criteria, parameters...

Role Overview: You are invited to apply for the position of Domain Trainee - Broker Technical Support Team in the Property and Casualty Insurance Domain at Genpact's Madurai location. As part of this role, you will provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your responsibilities will also include managing inquiries, conducting training sessions, maintaining client interactions, and ensuring compliance with controls and procedures. Key Responsibilities: - Manage and resolve basic inquiries related to Client Services and service delivery - Communicate with underwriters, brokers, and account executives for additional informat...

As a DBM / ABM / BM / Sr. BM at Niva Bupa Health Insurance Company, you will play a crucial role in enabling the achievement of key business outcomes. Your primary responsibilities will include building a quality Agency by focusing on the quality of hire and skilling, ensuring adherence to all statutory and compliance requirements, and driving the people agenda sharply to enable the achievement of people outcomes. Key Responsibilities: - Own the business plan for the branch, encompassing both top line and bottom line targets for the team - Internalize the management philosophy and business strategy of the company and drive it in the branch - Engage, motivate, and increase the productivity of...

As an International Customer Service Representative at our company, your role is crucial in delivering exceptional support to our global customer base through chat and voice channels. Your responsibilities will include: - Handling inbound and outbound customer contacts from international clients via chat and phone, addressing inquiries, resolving issues, and providing accurate information. - Diagnosing and troubleshooting complex customer problems related to our products/services, escalating issues when necessary, and ensuring timely follow-up. - Maintaining high customer satisfaction scores (CSAT) and adhering to all company policies, procedures, and quality standards. - Accurately document...

About the Team : The recruiting team at Meesho hires top talent while delivering a great candidate experience. Talent advisory, branding, market positioning, sourcing, leveraging the most advanced recruiting tools are some of the things we do to deliver our key OKRs. Ethics, hard work, innovation, data-driven and customer centricity forms the foundation of this function. We are a great team to work with, ideate with and to have fun with. About the Role: Hiring top talent from universities is an important part of our talent strategy. This is a long term plan and it takes a significant amount of investment (all forms) to build the right brand, right relationships and to attract the right talen...

Role Overview: As a Software Developer at Wipro, your role is crucial in designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end. Your main focus will be ensuring that the software meets 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software. - Develop software solutions by studying information needs, systems flow, data usage, and work processes. - Investigate problem areas throughout the software development life cycle. - Facilitate root cause analysis of system issues and problem statements. - Identify ideas to improve system performance and impact availabilit...

We are looking for a motivated and enthusiastic Product Manager to join our dynamic team This role is perfect for someone with 1-2 years of experience in product management who is eager to contribute to the growth of a leading B2B SaaS company As we transition from a WhatsApp-centric approach to an omnichannel strategy, you will play a crucial role in driving both our marketing and support verticals Responsibilities Develop Product StrategyFormulate strategies for various product verticals along with the KPIs Collaborate to develop a 3-6 month product roadmap supported by qualitative and quantitative research Define Product RequirementsProvide detailed product requirements to the engineering...