2074 Customer Focus Jobs - Page 38

https://smart-analytica.com Role Title: AI Data Consultant (Delivery Manager) Company: Smart Analytica Location: Tower 1, World Trade Center, Kharadi, Pune Work Arrangement: Full-time, In-Office No. of Positions: 1 (One) Experience: 10 - 12 years Role Summary Were building our Data & AI Delivery CoE and need a hands-on AI Data Consultant (Delivery Manager) who can own client conversations, capture requirements, and drive delivery end-to-end. You will work on real, production-grade AI projects using AI tools, coding agents, and LLMs to automate data delivery and improve data quality. Partner closely with business and engineering teams, keep documentation clear, and take dashboards, pipelines,...

Smart infrastructure from Siemens makes the world a more connected and caring place where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switc...

Job Summary The Senior Analyst, Value Enablement & Optimization, will lead the development of data-driven frameworks, tools, and strategies aimed at optimizing value delivery across Pricing, Pre-Sales Enablement, and Customer Success. This role requires a combination of strategic thinking and technical expertise to build scalable solutions aligned with Mastercard's growth objectives. The ideal candidate will be a clear communicator, a collaborative team player, and an innovative problem solver who is passionate about driving impactful insights. Experience in the payments industry will be a strong plus. Key Responsibilities Strategic Support Design and implement value enablement frameworks th...

Hiring for a Customer Success Manager with leading firm in Mumbai. This is primarily a farming role focused on repeat client registration and long-term client retention. Strong communication skills. Drop cv at sarika.bhandari@acumont.com

The Order Management Specialist position is based in Bengaluru and requires a candidate with 3-8 years of experience. As an Order Management Specialist, you must possess excellent English communication skills, both written and verbal. You should be able to work effectively under time critical deadlines and manage multiple tasks with attention to detail. Adaptability and quick acquisition of new skills are essential for this role. Working in a high-pressure, fast-moving, and challenging environment, you must be organized, detail-oriented, and have good customer focus skills. Previous experience in handling contractual documents for around 3-8 years is preferred. Knowledge of Oracle policies a...

As a Salesforce Professional at YASH Technologies, you will be responsible for developing and maintaining project plans, collaborating with cross-functional teams, ensuring project delivery within defined timelines and scope, identifying and implementing process improvements, managing project risks, issues, and dependencies, leading project status meetings, managing medium to large-scale projects, and providing mentorship to junior project managers. You will be required to possess specialized knowledge in areas such as Customer Management, Delivery Management, Domain/Industry Knowledge, Change Management, Product/Technology Knowledge, Profitability Management, Project Management, Scheduling ...

As the Manager Finance & Accounts, you will play a crucial role in developing and implementing the financial strategies of the company. This encompasses tasks such as long-term financial planning, budgeting, and forecasting to ensure the company's financial stability and growth. You will also be responsible for overseeing financial reporting to both internal and external stakeholders, ensuring accuracy and timeliness in preparing financial statements and complying with regulatory requirements. Identifying and managing financial risks that could impact the company's performance will be part of your responsibilities. This includes implementing risk mitigation strategies and ensuring compliance...

The ideal candidate for the Customer Success Director position should have at least 15 years of experience in customer success, account management, or related roles, with a significant portion of that experience being in the SaaS industry. A proven track record of leading a Customer Success Management (CSM) team for a minimum of 4 years and achieving high-performance results is essential. The candidate should possess strong relationship-building skills with enterprise-level customers, excellent communication abilities to interact with executives and stakeholders, and hands-on experience with Salesforce and Gainsight for managing customer success operations and data insights. Additionally, th...

As an Order Management Analyst at our Bengaluru location, with 3-10 years of experience, you will be responsible for processing and invoicing customer orders in alignment with agreed contracts. Your role will involve monitoring contract and business terms to mitigate Oracle's risk. In this fast-paced and dynamic environment, you will need to excel in English communication skills, both written and verbal. Your ability to work effectively under time-critical deadlines and manage multiple tasks with attention to detail will be crucial. Adaptability and quick acquisition of new skills are essential, along with the capability to thrive in a high-pressure, fast-moving, and challenging setting. You...

As a Manager in the FX Confirmations and Settlements process at State Street Corporation, you will be responsible for ensuring that all deals/trades are confirmed and settled in a timely manner based on market cut off. Your key responsibilities will include performing FX Netting via email or vendor platforms, emailing counterparties to confirm trades, reaching out to clients in case of non-receipts, and focusing on client needs first to provide exceptional service. You will need to review and/or implement controls when applicable to reduce risk, engage and communicate daily with various stakeholders including GTCB Cash processing and investigations team, SSGM FX Trading and Middle office uni...

As a Sales Operations Manager, your primary responsibility will be to develop detailed action plans and strategic tactics to achieve budgeted sales targets, ensuring thorough planning and effective execution to meet financial goals. You will conduct comprehensive analysis to identify key parameters for monitoring competitors" activities, build and maintain databases through networking efforts, and regularly update competitive indices to inform strategic decision-making. You will implement meticulous process mapping to streamline stock movement from receiving areas to sales floors, adhering strictly to established procedures. Additionally, you will plan and conduct regular stock-takes to main...

As an Area Sales Manager at Niva Bupa Health Insurance Company in Maharashtra, your primary role is to drive the growth of the agency business in the location. You will be responsible for recruiting key advisors, activating agents, and providing regular training to advisors while resolving their queries. Additionally, you will drive business promotion activities, enable and train individuals on the digital platform, and support advisors in developing business in the local market. It is essential for you to motivate advisors to achieve rewards and recognition programs, focusing on business achievement and the quality of business. You will be required to own the business plan for the branch, i...

As a Budget Template Specialist, your primary responsibility will be to accurately set up budget templates based on fully executed contractual agreements. You will be required to make complete updates to the budget template as needed, following quality control or amendment requests. It is essential to ensure that all relevant documentation is included in the ticket request for tracking purposes. A thorough understanding of Parexel's Standard Operating Procedures (SOPs), Operational Guidelines, and Work Instructions procedures is crucial for this role. To excel in this position, you should possess proficient interpersonal, verbal, and written communication skills. The ability to proactively i...

YASH Technologies is a leading technology integrator that specializes in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world drives us beyond generational gaps and disruptions of the future. We are currently seeking to hire Data Modeling Professionals with 8-10 years of experience who can interface with business directly, drive calls by asking the right questions, have hands-on modeling e...

The role involves providing sales support, creating marketing collateral, enhancing product knowledge, engaging with customers, showcasing technical expertise, conducting market research, participating in trade shows and events, and collaborating with team members. Skills and qualifications required for this role include a technical background, sales and marketing skills, effective communication abilities, customer focus, problem-solving capabilities, strong presentation skills, adaptability to changing situations, and a spirit of teamwork. This is a full-time position with benefits such as a flexible schedule, health insurance, and paid time off. The work schedule is during the day shift, a...

You will be part of a multinational, people-focused enterprise serving a diversified industry range with a broad range of products and services. As one of the 15 largest automotive suppliers worldwide, you will contribute to a company with 400 facilities spread across 44 countries and over 190,000 employees. Working in a truly global environment, diversity and inclusion will be at the core of our culture. You will join PKC Group, a trusted partner in the global commercial vehicle wiring harness industry. Your responsibilities will include managing customer complaints, analyzing and resolving quality issues, handling non-conformities, and implementing corrective actions. Additionally, you wil...

Job Description: You will be responsible for managing, developing, and implementing projects of various complexities and sizes within your assigned functional area. Your main focus will be partnering with business stakeholders to ensure the successful completion of projects. You will lead multiple projects from start to finish, conducting project planning sessions with internal stakeholders to determine project scope and objectives. Additionally, you will collaborate with business stakeholders to set project performance goals, design project plans, develop timelines, identify milestones, and track performance against goals and timelines. It will be your responsibility to identify, track, and...

You will be responsible for managing, developing, and implementing programs consisting of multiple cross-functional projects. Your role will involve partnering with key business stakeholders to ensure successful project completion. Additionally, you will lead initiatives aimed at optimizing supply capacity, improving demand visibility, and managing procurement deliverables for new business start-ups. This position requires strong project leadership skills, risk management capabilities, and effective collaboration with stakeholders. Your key responsibilities will include: - Optimizing Supply Capacity: Monitoring the overall status of supply capacity for each engine/genset family to maintain e...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end to ensure they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the product/software, developing software solutions by studying information needs, systems flow, data usage, and work processes, investigating problem areas throughout the software development life cycle, facilitating root cause analysis of system issues, and identifying ideas to improve system performance and impact availability. Additionally, you will collaborate with functional teams or systems analysts to conv...

The HAECO Group is an independent global provider of high-quality MRO services, offering a broad range of aviation products and services to enable customers to operate their aircraft, engines, and components safely and efficiently. Established in Hong Kong in 1950, HAECO has expanded its global reach across the Asia-Pacific region, the Americas, and other parts of the world. HAECO Hong Kong, located at Hong Kong International Airport (HKIA), provides a comprehensive array of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training, and AOG support. As a member of our te...

You will be responsible for managing overall sales and related activities for assigned dealers in Gujarat and part of Madhya Pradesh. Your key responsibilities will include assessing available potential, designing Annual Operating Plan (AOP) for the assigned dealer territory, and driving improvement actions to enhance sales performance. You will need to analyze data on dealers" secondary sales versus primary sales, collaborate with Dealer Account team in zones, and support segments for critical reviews and presentations. Identifying gaps in data capturing methods, working with IT and business teams to fix these gaps, and providing a framework for future data capture and system changes will a...

The main purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. Additionally, you will collaborate with functional teams or systems analysts, confer with project managers, and analyze client requirements to convert them into feasible designs. Your role will also involve performing coding, ensuring optimal...

As a Senior Engineering Manager in the Revenue Platform Automation division, you’ll lead the engineering efforts driving our Sales, Customer Success (CS), and Finance technology stack. You’ll ensure seamless integration and optimal performance across these platforms, with a strong focus on backend and data-driven solutions. Collaborating closely with cross-functional teams, you’ll play a critical role in ensuring our systems are robust, integrated, and aligned with the company's strategic objectives. This role offers a unique opportunity to blend technical expertise with leadership skills, driving impactful change in a fast-paced and dynamic environment. You will build and lead a team of tal...

The Group: Sales Enablement & Learning sits within Morningstar’s Business Development and Sales group, which is responsible for helping for our clients build their businesses and provide better outcomes for investors. The group is focused on serving some of the following client segments: advisors, wealth managers, asset managers, institutional investors, and fintechs. Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with stakeholders across the organization to design, develop and execute impactful enablement and learning solutions for teams to grow their individual capabilities, build knowledge, and develop their skills. This role is focused on the teams sup...

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities : Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team p...