2632 Customer Focus Jobs - Page 37

Your future role Take on a new challenge and apply your project management expertise in a dynamic and innovative field. Youll work alongside collaborative, detail-oriented, and driven teammates. You'll play a pivotal role in ensuring the operational success of train projects, delivering on Quality, Cost, Delivery, and Performance (QCDP) objectives. Day-to-day, youll work closely with teams across the business, including Industrial, Production, Technical, Supply Chain, Quality, and Sourcing departments, while also coordinating with external stakeholders like customers, partners, and suppliers. Youll lead the operational project team to align with contractual requirements, engage in problem-so...

INTERNAL Industrial Quality Loco Operation EXTERNAL Indian Railways (Customer) OVERALL PURPOSE OF THE ROLE: Troubleshoot the Locomotive technical Issues Ensure the Locomotive Availability Ensure the Locomotive Reliability RESPONSIBILITIES: Ensure troubleshooting on locomotive during Service Operations and Warranty according to state of art and best practice. Ensure validity and certification of relevant tools. Populate relevant failure data base (FRACAS, Railsys Light ,) Guarantee information flow within the trouble shooting team. Contribute to reliability growth and return of experience. Provide support in special cases (FMI ..) Respect EHS rules and any work related processes Qualification...

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team pr...

Kwikpic is a fast-growing SaaS platform designed to simplify digital content management and sharing. Our goal is to empower businesses and individuals to manage their media efficiently while enhancing collaboration and engagement through our innovative cloud-based solutions. Job Location: Kolkata / Mumbai Hybrid Working\ Qualification: Any Graduate (Technical background preferred) Relevant Industry: SaaS / Cloud / Subscription-based Product Companies Key Skills: Customer Support, Customer Success, Communication Skills, CRM, SaaS Support, Cloud Support Job Description / Responsibilities: Provide timely and professional assistance to customers via email, chat, and phone, resolving technical an...

Job Title: DGM - Customer Success Experience: 10-15 years Location: Gurugram (5 days working from office) Industry Exposure B2B/Enterprise This person will be responsible for designing, developing, and delivering end-to-end technical and business solutions aligned with client needs and organizational goals. The role involves collaborating with cross-functional teams including product, engineering, sales, and operations to ensure the proposed solutions are technically sound, cost-effective, and scalable. The Solution Manager will play a key role in pre-sales, solution design, and ongoing customer success to ensure long-term value realization. Role & responsibilities Understand client business...

Job Overview: The CRE will be responsible for building and maintaining strong relationships with healthcare institutions, supporting the implementation and adoption of our Hospital Information Management System (HIMS) software, and ensuring a seamless customer experience throughout their journey with our software solutions. As a CRE, you will work directly with healthcare providers and clients to understand their needs, offer support, and help them maximize the value of our software. You will act as the primary point of contact for clients, ensuring that they receive timely support and that their requirements are addressed efficiently. Key Skills and Qualifications: 1. Educational Background...

You will be working as a Tele-caller and Sales Consultant in a challenging environment with a diverse range of projects and clients. Each project will provide you with unique challenges, helping you to learn and grow in your role continuously. If you believe you have the required skills and expertise, we encourage you to submit your CV to hr@eceltic.ie. - Persuasion and telephone sales - Maintaining a strong customer focus - Data entry - Understanding and selling to customer needs - Demonstrating effective closing skills - Leveraging telephone skills - Maintaining organization - Bringing high energy levels to the role - Demonstrating persistence - Continually expanding product knowledge - In...

As a Growth Leader in Sales & Business Development at Cummins Authorized Dealership, your role will be crucial in driving sales, expanding market presence, and strengthening customer relationships. Your extensive experience in OEM/Dealerships, particularly in construction applications and the automobile segment, will be essential for success in this position. **Key Responsibilities:** - Identify and develop new business opportunities within the assigned territory. - Generate leads, qualify potential clients, and convert them into long-term customers. - Drive sales for all lines of business and ensure revenue targets are met. - Develop strategic sales plans to enhance market penetration and c...

As the Zonal Business Head, you will lead sales operations in your assigned region, focusing on growth strategies and ensuring market dominance. Your responsibilities will include acquiring, managing, and nurturing relationships with Category B and C real estate developers and brokers. - Provide strategic oversight for sales operations - Lead and mentor the sales team - Manage and enhance relationships with key stakeholders - Drive product development initiatives - Demonstrate industry expertise in real estate sector - Minimum 6 to 8 years of B2B or corporate sales experience - Experience in real estate is preferred but not mandatory - Track record of successfully managing a minimum of 30 cr...

As a software developer in this role, you will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at clients" end. This involves ensuring the software meets 100% quality assurance parameters. Your key responsibilities will include: - Understanding product/software requirements and design - Developing software solutions and investigating problem areas - Facilitating root cause analysis and identifying ways to improve system performance - Collaborating with functional teams, systems analysts, and project managers - Performing coding and ensuring optimal software/module development - Determining operational feasibility a...

Customer Retention Manager Pune / Bangalore (Work From Office) Are you someone who thrives on taking ownership, solving complex customer challenges, and turning every interaction into a lasting relationship? At Netcore Cloud , were looking for passionate problem-solvers who want to make an impact in a global, fast-growing SaaS environment. About Netcore Cloud Netcore Cloud is a global leader in AI-powered marketing technology and customer engagement platforms , empowering over 6,500 brands across 40+ countries to create personalized, meaningful customer experiences. Trusted by names like Walmart, Unilever, Dominos, ICICI Bank, Myntra, and Airtel , we deliver intelligent customer journeys acr...

Customer Experience Manager (CXM)As a CXM youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales...

Summary The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business. The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as requ...

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Account Management, Customer Success Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Customer Success Manager (CSM) develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are rec...

Role Overview: Happiest Minds is seeking a dynamic and experienced Vice President with a strong background in education technology and digital transformation. The ideal candidate will bring 20 to 25 years of experience in leading operations, driving P&L growth, and successfully implementing go-to-market strategies. This leadership role will require a strategic thinker with a proven track record of customer success, product engineering, service delivery, and operations management in the EdTech domain. EdTech (Educational Technology), refers to the use of technology to facilitate, enhance, and transform learning, teaching, and education management. It encompasses a wide range of tools, platfor...

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives Our 160,000 employees thrive in more than 100 countries From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment, The Product Owner is responsible for defining Stories, providing definition of done and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team (wher...

In this role as an Area Sales Manager for Construction Chemicals at SAASCO GLOBAL HOLDINGS PVT.LTD, working with the brand Mix N Fix, you will be responsible for driving sales growth and expanding market share in the Delhi NCR Region. Your primary focus will be on promoting the range of construction chemical products, providing technical support, and fostering strong customer relationships with clients, contractors, and distributors. Key Responsibilities: - Develop and implement sales strategies to achieve revenue and growth targets. - Identify and pursue new business opportunities, including new markets, trends, customers, and partnerships. - Maintain and enhance relationships with existing...

Are you passionate about sales and eager to grow in the real estate industry Join our dynamic team as an Assistant Sales Manager in Mangalore, Karnataka and be part of an exciting growth journey! In this role, as an Assistant Sales Manager, your primary responsibility will be to showcase and recommend residential properties from leading Tier 1 developers in the Mangalore region. You will engage with potential clients, understand their housing needs, suggest suitable project options, and coordinate client site visits. Additionally, you will participate in pricing discussions, maintain market insights, and take ownership of achieving revenue targets through allocated leads and projects. Key Re...

As a Technical Customer Support Engineer for the Robotics Project at Movate, your primary role will involve managing inbound and outbound contacts in a timely manner. Your responsibilities will include: - Excellent written and verbal communication skills in languages in-scope. - Well versed with customer handling skills. - Following communication scripts when handling different topics. - Basic understanding of tools/platform used for Robotics process automation and workflow automation. - Identifying customers" needs, clarifying information, researching every issue, and providing solutions and/or alternatives. - Building sustainable relationships and engaging customers by going the extra mile...

Role Overview: As a Systems/Information Technology professional at Cummins Inc., you will be responsible for analyzing and evaluating application functionality to enhance business processes and capabilities. Your role will involve analyzing application functionality, configuring applications, staying updated on emerging application trends, identifying solutions for application functionality gaps, building relationships with vendors, collaborating with stakeholders, serving as a subject matter expert, and creating and managing functional specifications for projects. Key Responsibilities: - Analyzing application functionality and providing recommendations for utilizing standard application fea...

As an intern in the business development or sales team at FieldAssist, your main role will be to identify and generate leads in India with a strong customer focus and excellent interpersonal skills. FieldAssist is a SaaS based technology platform that is revolutionizing route-to-market capabilities of CPG companies across the value chain. All stakeholders from distributors to retailers, salesmen to leaders, are digitally connected through an integrated platform. This simplifies sales planning, processing, and prediction, as well as the discovery, development, and deployment of distribution. FieldAssist is headquartered in Gurugram, India, with clients in 10 countries in Asia and Africa. It i...

As an Assistant Manager/Senior Executive in the Holidays function, your role involves planning holidays for affluent Individuals (High Net Worth Individuals) by recommending travel options and creating itineraries tailored to their needs and preferences. You will be part of a dynamic team that values Creativity, Curiosity, Customer Focus, and Continuous Improvement, aiming to provide innovative and scalable solutions in luxury travel experiences. Key Responsibilities: - Advise clients on suitable travel options based on their needs, wants, and capabilities - Conduct research on destinations, travel prices, customs, weather conditions, and reviews - Understand client specifications and sugges...

As a Sr Test Engineer at Wipro Limited, you will play a crucial role in understanding the test requirements and test case design of the product. Your responsibilities will include: - Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements - Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation - Ensuring the test cases are peer reviewed and achieving less rework - Working with the development team to identify and capture test cases, ensure version - Setting the criteria, parameters, scope/out-scope of testing and involving in UAT (User Acceptance Testing) - Automating the t...

Role Overview: As a Sales Person in the automobile industry, your role involves selling vehicles, parts, or services to customers. You play a critical role in driving sales growth and customer satisfaction by building relationships, understanding customer needs, and providing solutions that meet those needs. Key Responsibilities: - Customer Interaction: Interact with customers, understand their needs, and provide suitable solutions. - Vehicle Knowledge: Possess in-depth knowledge of vehicles, their features, and benefits. - Sales Process: Guide customers through the sales process, including test drives and negotiations. - Meeting Targets: Meet sales targets and contribute to the growth of th...

You are a talented and hardworking Marketing Executive joining an amazing Home Interior firm in Trivandrum Area Sector. As a Male candidate from Trivandrum, Kerala, residing near Kazhakoottam is most preferred for this role. Responsibilities: - Identify target audiences, objectives, and desired outcomes of the Field marketing campaign - Daily updation to Marketing Head - Achieve Customer Leads and 20L monthly Interior work target closing - Conduct Site visits and closing Sales - Stay up-to-date on current marketing trends - Manage and allocate under your project from start to end - Measure and report on marketing results, including tracking website traffic, leads generated, and sales generat...