2066 Customer Focus Jobs - Page 36

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

Quality Suite Architect and Functionnal owner. Responsible for working in lock-step with application or domain leaders acting as a senior technical product manager to create a clear strategic direction that will be delivered by the product development team. You will work with the team and deliver a clear and descriptive set of requirements to enable the delivery of product features and functionality. Your priority is seamless integration and alignment of perspectives from a broad set of stakeholders including but not limited to: Customers, Process Owners, Enterprise Architects, Application Managers, Development teams and Technical Architects. Roles and Responsibilities Interacts with custome...

Proven experience managing various large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security and IP Services. Expert knowledge of infrastructure components (e.g., routers, load balancers, proxy, firewalls, cloud products, compute, storage, and networks) Able to identify manual operational tasks and develop automation to solve problems in a modern SRE support model Drive the collection of performance metrics that will help drive automation, reduce network down time and enhance our Responsibilities This Is a Hands-on Technical Role Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting techn...

Job Description : Dynamic and experienced Key Account Support who will be focused on customer loyalty and building close long-term client relationships right from onboarding to day-to-day operations, ensuring exceptional customer experiences. The ideal candidate will possess robust leadership skills with hands-on experience in industry operations, a customer-centric mindset, and the capacity to analyse data to drive continuous improvement of the customer experience. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service. Key Responsibilities 1. Analyze existing customer success processes and workf...

Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of bus...

As a Data Modeling Professional at YASH Technologies, you will be an integral part of our team dedicated to bringing real positive changes in an increasingly virtual world using cutting-edge technologies. With 8-10 years of experience, you will play a crucial role interfacing directly with the business, driving calls by asking the right questions, and utilizing your hands-on Modelling experience, including Dim/Fact Modelling. Strong communication skills are a must-have for this role. Your responsibilities will include defining and governing data modeling and design standards, tools, and best practices for enterprise data models. You will identify the architecture, infrastructure, and interfa...

As a Sales Associate at Lenskart, you will play a key role in delivering an exceptional in-store experience. Your responsibilities will include driving a high Net Promoter Score (NPS) by ensuring excellent service, greeting and assisting all walk-in customers, encouraging them to avail the free eye check-up, supporting with stocktaking, maintaining store cleanliness, and upholding high visual merchandising standards. You will operate the POS (Point of Sale) system to ensure accurate and quick billing, as well as address and resolve customer concerns with a focus on satisfaction. Furthermore, you will be responsible for understanding customer preferences to recommend suitable eyewear, identif...

The Analyst/Senior Analyst - eCommerce Professional Services will be responsible for contributing to the development, enhancement, and maintenance of CMA CGM eCommerce EDI and API solutions on a global scale. You will work on various eCommerce products such as Schedules, Booking, Documentation, and Tracking. Additionally, understanding the nature of customers" businesses, models, and scenarios will be crucial in tailoring solutions to meet customer needs and enhance their overall experience. You will need to offer the best possible solutions within the CMACGM services and requested timeframes. Investigating and resolving eCommerce-related issues, monitoring technical problem resolution progr...

As the Head Quality (RDT & RGU) at Epiroc, you will be responsible for overseeing and ensuring the end-to-end quality of parts, processes, and suppliers throughout the organization. Given the critical nature of new projects and the increasing challenges in customer and supplier quality, a dedicated quality function is vital. Your role will primarily involve focusing on Supplier Quality, In-house Quality, Customer Quality & Warranty Handling, and Quality Excellence, ensuring that quality is integrated right from the initiation of each project and consistently enhanced thereafter. Your key responsibilities will include: Strategy & Leadership: - Establishing and upholding the Quality Management...

Responsibilities: Research, maintain, and update and new opportunities for themselves Should have a good presentation skills should have a client facing experience

Responsibilities : Demand Generation: Assist in generating demand through various channels by providing support in market research, database management, and client interaction. Agreement Preparation: Draft and manage the preparation of agreements, contracts, and legal documents, ensuring compliance with company policies and legal requirements. Documentation Handling: Organize and maintain all necessary documentation related to property deals, contracts, and agreements. Ensure timely and accurate data entry in the system. Client Interaction: Act as a point of contact for clients, ensuring smooth communication for documentation and other back-office activities. Data Management: Manage and upda...

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function is dedicated to developing a diverse, inclusive culture where everyone can thrive. As part of an integrated energy company, PC&C is undergoing a significant transformation to enhance competitiveness, responsiveness, and customer focus. We are investing in key locations such as India, Hungary, Malaysia, and Brazil, providing an exciting yet challenging opportunity to shape a dynamic PC&C function. We are seeking driven and ambitious individuals who excel in fast-paced environments and are passionate about working with people. If you are ready to contribute to transformative initiatives, this is...

You will be responsible for managing, developing, and implementing projects of varying complexity and size within the Supply Chain Strategy and Communication function, as well as leading projects within the Logistics function. As the Project Manager, you will work closely with business stakeholders to ensure successful project completion. Your key responsibilities will include leading multiple projects from inception to completion by facilitating project planning sessions, establishing project performance goals with stakeholders, designing project plans and timelines, identifying milestones, and tracking performance against goals. Additionally, you will be responsible for identifying and res...

As a Presales Consultant specializing in Cyber Security at Infobahn, you will play a vital role in driving revenue growth by leveraging your technical expertise to support our sales team and clients. Your responsibilities will include serving as a subject matter expert on cyber security solutions, conducting technical presentations, collaborating with the sales team, building strong client relationships, and contributing to market analysis. You will need to possess a deep understanding of cyber security concepts, excellent communication skills, and a proven track record in a presales environment. Your key responsibilities will involve showcasing technical expertise by being well-versed in In...

You have an exciting opportunity to join a global market leader in the Maritime Industry as an Associate Project Engineer (Automation & Control) based in Mahape, Navi Mumbai. With 2 to 4 years of experience in Process Automation, you will play a key role in designing and developing automation systems for marine vessels and offshore platforms. Your responsibilities will include managing projects from specification to delivery and sea trials, troubleshooting and upgrading existing automation systems, ensuring compliance with international maritime standards and regulations, and collaborating with multidisciplinary teams. You will have the opportunity to conduct testing and validation of automa...

Your work at Caterpillar Inc. plays a vital role in shaping the world. By becoming a part of the global team at Caterpillar, you join a community that values not only the work being done but also the well-being of every individual. Together, as makers, problem solvers, and future builders, we are dedicated to creating stronger, more sustainable communities. Innovation and progress are not just topics of discussion here we actively make them a reality in collaboration with our customers, in our workplaces, and in the communities we reside in. Our collective efforts are focused on constructing a better world for all to thrive in. As a member of the Technology, Digital, and Data career area at ...

As an Area Business Lead at Bayer, you will play a crucial role in implementing the sales strategy to achieve defined targets. Your focus will be on clinics, hospitals, and institutional coverage, ensuring compliance with sales operating systems, procedures, and business policies. Market development is a key aspect of your responsibilities, where you will develop existing territories and explore new ones. Customer focus is paramount, requiring prompt and effective service along with resolution of customer issues and complaints. In terms of collections, you will be responsible for understanding and implementing the credit policy, exercising effective control over collection and distributor cl...

As a young, experienced, and visionary CEO, you will be responsible for leading our B2B e-commerce business in the home and lifestyle category on a global scale. Your primary focus will be to leverage your proven track record in successfully driving similar businesses, building high-performing teams, fostering a culture of excellence, and steering the business through its next phase of growth. Your key responsibilities will include: - Strategic Leadership: Develop and execute strategic plans to drive the company's overall direction and growth. - Business Growth: Implement strategies to expand the business and increase market share. - Financial Management: Oversee financial planning, manageme...

The role of this position is to prepare test cases and conduct testing of the product/platform/solution that will be deployed at the client's end, ensuring that it meets 100% quality assurance standards. You will play a key role in comprehending the test requirements and designing test cases for the product. Additionally, you will be responsible for creating test plans based on business requirements and ensuring that the testable requirements are met. You will implement Wipro's testing methodology, including Model based testing, to achieve an efficient test generation process. Collaborating with the development team, you will identify and document test cases and ensure version control. Setti...

You will be responsible for managing, developing, and implementing projects of various complexities and sizes within the assigned functional area. Your role will involve partnering with business stakeholders to ensure successful project completion. Approximately 30%-40% of your responsibilities will focus on Supply Chain Strategy and Communication, with a specific emphasis on leading projects within the Logistics function. Your key responsibilities will include leading multiple projects from inception to completion, facilitating project planning sessions with internal stakeholders to determine scope and objectives, and working with business stakeholders to establish project performance goals...

As a Vibration Analyst, you will be responsible for performing vibration analysis on rotating machines remotely using data from IOT sensors. Your main tasks will include creating detailed reports with diagnostics and recommendations, which will be submitted to users for corrective action. You will also be expected to conduct detailed machine diagnosis of common machinery faults as needed. Furthermore, you will be reviewing reports generated by the auto diagnostic feature and validating them. It will be your responsibility to improve and validate the auto diagnostics features, identify fault patterns, and ensure the quality of reports. You must maintain False Positives at less than -5% and Fa...

As a Senior Sales Manager at our company, you will be responsible for leading our sales operations in the Gujarat and Rajasthan regions within the Home Appliances industry. With a minimum of 10-15 years of experience in the field, you will develop and execute strategic sales plans to drive business growth in the assigned areas. Your key responsibilities will include developing and implementing effective sales strategies to achieve business objectives, conducting market analysis, and identifying new business opportunities. You will lead and mentor the sales team, ensuring high performance and achieving sales targets. Building and maintaining strong relationships with key customers, distributo...

As a Sales Manager for the assigned portfolio of products in a specified region, your primary responsibility is to drive sales to meet the targets in terms of orders, revenue, and cash collection as per company guidelines. You will be in charge of implementing sales guidelines, setting sales targets, and developing sales budgets aligned with the sales strategy. Managing budgets, sales reporting, resource allocation, and cooperation with various departments like Marketing, Product Management, and Project Management are key aspects of your role. You will be instrumental in driving customer focus within the organization, planning customer-related product development measures, and supporting str...

As a Deputy Manager - Process Engineering at Mahindra & Mahindra Ltd within the Manufacturing (Mfg) division, you play a crucial role in overseeing and enhancing maintenance processes. Your main responsibilities include leading a team to ensure optimal performance of equipment and machinery, developing and executing process improvement strategies to boost efficiency, collaborating with cross-functional teams to address maintenance-related issues, monitoring process performance data for continuous improvement, and ensuring compliance with safety regulations and quality standards. To excel in this position, you should hold a Bachelor's of Technology degree in Mechanical or Electrical Engineeri...