2066 Customer Focus Jobs - Page 32

We are seeking an experienced and proactive Support, Adoption, and Training Lead for our School ERP system. The role focuses on ensuring streamlining of School ERP through timely resolution of the issues/tickets raised, effective ERP usage across the institution through robust user support, continuous adoption strategies, and structured training programs. The ideal candidate will drive user engagement, maximize system utilization, and enable smooth digital transformation in school operations. Key Responsibilities: ERP User Support: - Act as the first point of contact for all ERP-related user queries (administrators, teachers, staff, parents, and students). - Troubleshoot and resolve function...

Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives Analyzing customer and dealer satisfaction data to identify customers and authorized dealers’ expectations in terms of service and support. Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown Maintain daily vehicle breakdown records, service records and spare records Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity Conduction software upg...

Responsibilities: Research, maintain, and update and new opportunities for themselves Should have a good presentation skills should have a client facing experience Skills Experience must be in domestic market is required Client meeting exposure

Position Details: Position Project Management Office ( Program Manager Service) Job Purpose : The Program Manager is responsible for executing strategic and operational excellence across the service organization to meet or exceed defined KPIs. This role ensures the deployment of global service portfolios and processes to deliver exceptional customer experiences, improve satisfaction, and achieve sustainable growth. Central to this is driving digital transformation, increasing operational efficiency, and maximizing the use of technology platforms in service delivery. This role requires a high degree of self-organization, and a clear bias toward execution delivering practical, actionable frame...

Role Overview: You will be responsible for monitoring the performance and activities of all the Hub locations under your span. Your main focus will be on improving the productivity of Hub locations, managing return inventory, and maintaining general conditions and hygiene. Additionally, you will need to keep regular interaction with Hub Incharge and Sales team to address and resolve any issues they may have. Your role will also involve ensuring stock availability at all hubs, monitoring stock movement, reducing inventory of slow-moving items, and coordinating with business SPOCs to meet targets and eliminate bottlenecks. You will also be responsible for ensuring statutory compliance at all h...

As a member of the Technical team at Harman, you will play a crucial role in interacting with potential customers and teams to gather requirements, estimate effort, cost, schedules, design size, and feasibility. Your responsibilities will also include planning RTL logic design and verification projects, mentoring junior engineers, and ensuring successful project outcomes through collaboration with implementation teams. Key Responsibilities: - Plan RTL logic design and verification projects, including initial synthesis with constraints and UPF development. - Direct project technical teams, mentor junior engineers, and interact with implementation teams for successful project outcomes. - Work ...

As a Home Connect and Care Operations Manager in the Sales and Distribution team at our company in Gwalior, your role will involve the following key responsibilities: - Drive home connect and care operations in the assigned territory - Source and train technicians by collaborating with target colleges - Conduct classroom and on-the-job trainings for technicians - Mentor and guide technicians to enhance productivity - Ensure zero defect execution of home connect activity - Drive home connect installation and fault repair related SLA - Ensure customer satisfaction - Ensure adherence to processes as per company defined SLAs To excel in this role, you are required to have: - Diploma / B.E / B.Te...

As a Business Analytics Analyst at Citi, you will be part of the Operations Analytics team, utilizing data analysis to drive operational improvements and enhance customer experience. You will play a crucial role in gathering and analyzing operational data, identifying trends, and providing insights to enhance business decision-making capabilities. Your responsibilities will include recommending actions for future developments, strategic business opportunities, and operational policy enhancements. Additionally, you will translate data into consumer behavioral insights, drive targeting and segmentation strategies, and effectively communicate findings to business partners and senior leaders. Ke...

You will be responsible for sim activations at retail outlets as per targets. Your key responsibilities will include driving Revenue Market Share by increasing retail width and product availability, managing productivity of Channel partners & FSE, training and ensuring required FSE with distributors, ensuring distributors / retailers maintain adequate stocks, strengthening distribution by increasing Recharge Selling Outlets and SIM Selling Outlets, driving basic distribution parameters such as ROI of distributors & Retailers, gathering and monitoring competition plans, policies, best practices & initiatives and reporting to JC and State S&D Team, and proposing requirements to push for better...

Role Overview: You are sought after to join the Medical Affairs team as a Sr. Scientific Executive/Asst. Manager Scientific/Deputy Manager Scientific. Your responsibilities will include driving medical initiatives, supporting product launches, providing scientific support, and engaging with key stakeholders to ensure the delivery of high-quality medical information. Key Responsibilities: - Conduct comprehensive literature reviews and prepare medical manuals and presentations for product launches. - Deliver impactful new product launch presentations to the marketing team and field force, including technical insights. - Address queries from field representatives and doctors to maintain strong ...

Role Overview: As a Branch Manager, your role will involve overseeing all aspects of the branch's operations to ensure efficiency, profitability, and customer satisfaction. You will be responsible for leading and developing a team, driving sales and business development activities, managing the branch's budget, ensuring compliance with regulations, and delivering excellent customer service. Your strategic insights and leadership skills will be crucial in contributing to the branch's growth and success. Key Responsibilities: - Leadership & Team Management: Recruit, train, and coach employees, conduct performance reviews, and provide feedback to enhance team performance and service quality. - ...

As a Customer Service Associate at our company located in Hassan, your role involves a variety of responsibilities to ensure smooth operations and customer satisfaction. Your key responsibilities include: - Shortlisting, onboarding, and certifying Partner/Technicians - Ensuring availability and managing upgrades or terminations - Conducting initial training, reskilling, upskilling, and periodic refresher programs - Delivering hands-on field training through OJTs - Tracking KPIs and performance metrics of partners and technicians - Taking corrective actions based on evaluation outcomes - Guiding and supporting issue resolution within TAT to ensure customer satisfaction - Conducting audits, in...

As a Customer Order Management Representative Level III at Cummins, you will play a critical role in enhancing supply chain efficiency by utilizing analytical and quantitative methods to understand, predict, and improve order management processes. You will operate under minimal supervision, ensuring seamless execution of the demand plan, alignment with the supply plan, and reduction of the order-to-cash cycle. Rotational shifts between 5 PM to 7 AM IST will be required for this position. Key Responsibilities: - Manage assigned customer accounts throughout the entire order life cycle, including new customer setup, order entry/modification, escalations, and logistics coordination. - Serve as t...

As a Sales and Distribution professional based in Chennai 8 - TVK Nagar, your role will involve achieving sales targets for the assigned territory, both in Urban and Rural areas. You will be responsible for managing various distribution channels, including Direct, Indirect, and Alternate channels. Your key responsibilities will include planning and achieving growth productwise and townwise, as well as developing channels in new markets. Key Responsibilities: - Achieve sales target for the assigned territory (Urban & Rural) - Manage various distribution channels (Direct, Indirect, and Alternate) - Plan and achieve productwise and townwise growth - Develop channels in new markets - Drive devic...

8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs. 2. Adoption and Value Realization Drive product adoption by educating customers on best practices and Cisco...

As a Home Connect and Care Operations Manager at JC Home Muradnagar, your role involves driving operations in the assigned territory and ensuring customer satisfaction. Your key responsibilities include: - Sourcing and training technicians from target colleges - Conducting classroom and on-the-job trainings for technicians - Mentoring and guiding technicians to enhance productivity - Ensuring zero defect execution of home connect activities - Driving home connect installation and fault repair related SLA - Ensuring adherence to processes as per company defined SLAs To excel in this role, you are required to have: - Education: Diploma / B.E / B.Tech in ECE / Telecommunication / IT / CS - Expe...

As a Manager - Client Success at Jampp, your role will involve working directly with the global customer base to provide top-level service and ensure outstanding results for customers. You will balance long-term relationships with day-to-day tactical management of mobile marketing campaigns, identifying growth opportunities, troubleshooting and resolving customer issues, and collaborating with internal teams to drive key projects. Your responsibilities will include supervising and leading strategic campaigns, analyzing campaign performance, providing reports and recommendations, and continuously improving operations at Jampp. **Key Responsibilities:** - Serve as the primary point of contact ...

Job Description At Welspun, as a General Manager for COE_R2R_GCC, your role involves leading the end-to-end Record-to-Report operations to ensure accurate, timely, and compliant financial processes. You will drive transformation, digitalization, and strategic finance partnerships. Your responsibilities will include overseeing treasury and finance functions, providing thought leadership, managing the SAP module, conducting data analytics, managing cash flow and fund flow, budgeting and planning, compliance, and forecasting. Responsibilities: - Oversee treasury and finance functions to ensure compliance with regulations, accounting principles, and standards. - Provide thought leadership in fin...

Job Profile: Nurse Advocate Experience: 2-4 years experience Customer handling process Essential duties and responsibilities: JD as below: 1. Handling Board calls effectively 2. Assisting in Job postings 3. Assist in compiling daily reports and weekly reports. 4. Sending Nurse contracts online 5. Work on expirations to get the documents timely. 6. Team player Requisites: 1. US shift 2. 5: 30 pm to 3 am IST which is 8 am to 5:30 PM EST (6.30 pm to 4 am- daylight saving during Mid Mar till Nov) 3. The US accent is mandatory. 4. Great communication (both speaking and writing) 5. Good in excel and Words. 6. Flexible for weekends if any (not Mandatory though) 7. Health Care background is a must. ...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

We are looking for a Junior Social Media Management professional to join the Gallagher Center of Excellence (GCoE) Business Enablement vertical team. In this role, you will contribute to creating and implementing social media strategies that aim to enhance follower growth, engagement, and brand visibility across various platforms. Your responsibilities will include managing social media content, ensuring effective campaign execution, and maintaining consistency in brand messaging. You will have the opportunity to collaborate with a global team spanning Rolling Meadows, Chicago, and other international locations. As part of the team, your impact will be significant through the following respo...

The responsibilities and tasks for the mentioned job position include: To ensure that all personnel under your supervision and management are familiar with, and act in accordance with, the Company health, safety and environmental rules, regulations, and policies. To manage and organize a multi-skilled workforce involved in fabrication, polishing, assembly, and testing of specialized process plant for the brewery, chemical, dairy, food, and pharma industries. Preparation of offers and quotations to internal GEA clients, participation in tenders, and following up on inquiries to convert them into work orders. To plan and coordinate labor and material flows in order to achieve delivery requirem...

Role & Responsibilities Own end-to-end customer success strategy, ensuring retention, adoption, and growth across enterprise and mid-market accounts. Lead onboarding and implementation to deliver a smooth customer journey from contract signing to go-live. Partner with Product, Sales, and Support teams to drive continuous value and improve customer outcomes. Establish governance and QBR (Quarterly Business Review) processes with key accounts. Build and manage a high-performing Customer Success team with clear KPIs (renewals, NRR, adoption metrics). Develop scalable playbooks for onboarding, health monitoring, and escalation handling. Provide executive-level reporting on customer health, risk ...

The Assistant Manager, Program Management (NPI) position is based in Hyderabad, India and reports to the Manager, Program Management. In this role, you will be responsible for facilitating Nextrackers Product Development, ensuring that products and installations exceed customer expectations in terms of quality. Your primary focus will be on developing customer loyalty by optimizing the product to meet customer needs and providing exceptional technical support services related to the Nextracker product. Demonstrating a passionate drive for innovation and creation, integrity, enthusiastic customer focus, interactive teamwork, and a desire for continuous improvement and top performance are esse...

As a Sales and Distribution professional, you will be responsible for achieving sales targets in both Urban and Rural territories. You will need to effectively manage various distribution channels including Direct, Indirect, and Alternate channels. Planning and achieving growth on a productwise and townwise basis will be a key aspect of your role. Developing channels in new markets and driving device, activation, and recharge business through distributors are crucial responsibilities. Your job will also involve managing key retail outlets, including modern trade outlets, to ensure effective implementation and compliance with company policies and processes. Monitoring and training your team a...