2066 Customer Focus Jobs - Page 31

Role Overview: As the head of Group Accounting, you will be responsible for maintaining the books of account for the entire Group in compliance with IFRS, local legal regulations, and ensuring a true and fair view of the company's state of affairs. You will oversee consolidations, establish internal controls, and liaise with all stakeholders. Additionally, as the India site lead, your role will involve ensuring compliance with local guidelines, smooth functioning of operations, and fostering a customer-oriented work culture. Key Responsibilities: - Manage Group accounting and internal controls for all entities, including monthly closing, annual audit reporting, and reporting to external and ...

As a Specialist in UK Underwriting Support at MetLife GOSC in Jaipur, your role involves picking the new business requests that have been declined or referred by the online portal due to failing the risk factor. Your responsibilities include checking additional flags and related information to make a decision on approving the request, enabling brokers to obtain quotations, and providing administrative support to assist in the process. This position is ideal for individuals with a keen eye for detail who aspire to grow into senior initial underwriters or pricing underwriters. **Key Responsibilities:** - Checking the reason for portal deferred cases and determining the next steps - Proactively...

As a Sales Manager, your role involves developing and implementing strategic sales plans to meet organizational objectives and increase market share. You will need to find and capitalize on new sales opportunities by identifying target markets and prospective clients. Building and maintaining strong relationships with customers and major clients is crucial to foster loyalty and ensure satisfaction. Additionally, staying informed about industry trends, competitor activities, and market conditions will be essential to inform sales strategies. Key Responsibilities: - Develop and implement strategic sales plans - Identify target markets and capitalize on new sales opportunities - Build and maint...

As a Field Sales professional at Emerson, you have the opportunity to take on the role of Engineer/Senior Engineer Sales, where you will be responsible for handling sales of Valve Products in the Bangalore/Vizag region. Your role involves engaging with Key accounts, End Users, and OEMs, tracking projects, upselling our Valve portfolio, and collaborating with the field sales team to meet/exceed targets. Extensive travel within the region, customer presentations, and creating primary demand for Emerson's products are essential aspects of this role. Building relationships with key customers and expanding the installed base are key responsibilities. Your ability to collaborate with internal and ...

As an experienced and dynamic Area Service In charge, your role will involve overseeing the daily functioning of service and care centers. You will be responsible for ensuring smooth service operations, enhancing customer satisfaction, and optimizing team productivity. Your strong leadership skills, deep understanding of after-sales service, and customer-first mindset will be crucial for success in this role. Key Responsibilities: - Establish and maintain the infrastructure and daily operations of service centers. - Coordinate with store managers and sales teams to align service operations with business objectives. - Ensure high levels of customer satisfaction and proactively address potenti...

You have a job opportunity where you will be utilizing your knowledge of body repair & painting technology. Your role will involve forecasting business and budget for the body shop department, including infrastructure, travel & entertainment, and manpower. Your responsibility will also include driving productivity & TAT improvement in alignment with OEM standards. You will be monitoring costs to ensure they are optimized at industry standards. It is important for you to understand DMS, mEES, and other IT tools necessary for daily operations. Your hygiene-conscious attitude and knowledge of the insurance claim process will be beneficial in this role. Customer focus is key in this position. **...

As a Group Manager - TBR Manufacturing at Apollo Tyres Ltd in Chennai Office, your role involves ensuring the manufacturing of cured tyres consistently to meet quality and operational requirements. You will be responsible for delivering the same as per monthly TBR ticket allocation efficiently while engaging employees in a safe manner. **Key Responsibilities:** - Ensure a safe workplace - Drive curing-related cured tyre scrap and rework reduction projects in line with business targets - Ensure achievement of rated capacity - Assure product/process quality - Promote people participation **KPIs (Measurable parameters of the role):** - LITSRBU9 (Index) - Cured Tyre Scrap (%) - Indirect Material...

Role: Account Manager Farming Business Location: Hyderabad Reporting To: Business Head Farming Key Responsibilities: Revenue Growth: Drive up-sell and cross-sell opportunities across Company's product and service lines to maximize customer value and achieve revenue targets. Account Management: Build and nurture strong, long-term relationships with existing customers, becoming their trusted advisor for cybersecurity services. Customer Success: Understand customer needs, challenges, and business objectives to position company's solutions effectively. Pipeline Management: Develop and manage a robust sales pipeline, ensuring timely closure of opportunities while maintaining a high win rate and g...

Responsibilities: * Manage client relationships * Meet revenue targets * Communicate effectively with customers & stakeholders * Drive appointment generation * Ensure customer success Sales incentives Job/soft skill training Course reimbursements

Responsibilities: * Maximize customer satisfaction * Manage customer lifecycle * Drive customer success * Collaborate with cross-functional teams * Ensure customer retention

Role Overview As an Account Manager, you will be the Primary Point of Contact (POC) for enterprise clients, responsible for end-to-end customer engagement and retention. You will drive client relationship management, renewals, upselling, cross-selling, and contract negotiation ensuring maximum client value and business profitability. Key Responsibilities Act as the Primary POC for client accounts, building and nurturing long-term relationships. Own end-to-end customer engagement from onboarding, product training, and adoption to renewals and retention. Identify opportunities for upselling and cross-selling to maximize revenue and client success. Lead contract negotiation and ensure agreement...

A Customer Success Partner is a Individual Contributor responsible for ensuring the Client s Success from Client Onboarding till Servicing with Enriching Client Experience . Responsibilities you will have to take on- Handle all client communication to ensure client satisfaction Handle all internal communication to ensure KPIs, deliverables and deadlines are met Ensure all internal workflow and processes are followed by the cluster Coordinate with external stakeholders A candidate for this position must posses - A strong drive for results A keen attention to detail The willingness and curiosity to learn Proactiveness Excellent verbal and written English communication Verbal communication in l...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

Complete JD is available on our LinkedIn page, Proslisi Visit and take a look. Position: Sr. B2B Sales Experience: 812 Years Budget: Up to 15 LPA (depending on experience) Location: Bangalore Work Mode: Work from Office Annual bonus

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete th...

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP)Position Status: Full Time Work from OfficeHours of Work: Busines...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Company Vision: NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction, and every machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner. Our technology allows them to optimize their manufacturing process to ensure high productivity and resilience to failure. We currently serve over 250 factories nationwide and are looking to aggressively expand our footprint across India. You ca...

Set up the Ecommerce website. Listing Promotion Detailed knowledge of all reports: Inventory, Business, Advertising etc. Required Candidate profile

Job Title: Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As w...

You will be responsible for establishing and maintaining the upkeep of service centers. Additionally, you will need to liaise with store managers and the sales team to ensure smooth service operations. Your main goal will be to guarantee customer satisfaction in order to prevent any escalation of issues. It will also be your duty to motivate and manage a team of service center and care center personnel. You will be held accountable for the delivery of service and will need to mentor and counsel engineers as and when necessary. Furthermore, you will have to manage the flow of incoming calls for on-site support of services and control costs/expenses within the given guidelines. Ensuring an ade...

As a Solar Sales professional, your role involves identifying potential customers for solar energy solutions. You will conduct needs assessments and provide tailored product proposals and quotes to meet their energy requirements. It is essential to build strong customer relationships, demonstrate products, negotiate deals, and close sales to achieve company targets. Additionally, staying informed on industry trends and technologies is crucial for success in this role. Key Responsibilities: - Prospecting and Lead Generation: Identify and contact potential residential, commercial, or industrial clients to generate new business opportunities. - Customer Engagement and Needs Assessment: Meet wit...

Role Overview: As a Presales Cloud Security Architect at SNS India, you will play a crucial role in shaping customer cloud security strategies. Your responsibilities will include collaborating with sales teams and customers to understand security needs, designing comprehensive security solutions, and driving business growth. Your technical expertise, customer engagement, solution design, sales support, technical presentations, POCs development, competitive analysis, and pre-sales engineering will be essential in fulfilling this role effectively. Key Responsibilities: - Possess deep understanding of cloud security principles, technologies, and industry best practices - Build strong relationsh...

Job Title: Vice President, Sales & Market Leader India Location: AVEVA offices in India (preferably Mumbai) Reporting to: Senior Vice President, APAC About the role: We are looking for a strong senior country leader with proven business performance experience in Industrial software and someone who shares the same vision as AVEVA in shaping a sustainable future for industry and our customers. The ideal candidate will be an experienced executive with excellent people & commercial leadership skills, and track record in leading company operations by implementing business strategies and fostering business relationships, internally and externally. As an overall market leader, this candidate will n...