751 Customer Focus Jobs - Page 30

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. We are RSM, the leading provider of professional services to the middle market globally. For nearly 100 years, we have been dedicated to instilling confidence in a world of change, empowering our clients and people to reach their full potential. Our inclusive culture and exceptional talent drive our success and make us unique. We are seeking an Account Management Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. You'll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success , ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our clients. Join us to thrive in an inspiring environment that empowers both personal and professional growth. At RSM, there's no one like you, and that's why there's nowhere like RSM. Key Responsibilities Client Relationship & Renewal Management Serve as the primary point of contact for client renewals, subscription management, and inquiries, ensuring high satisfaction and retention. Own end-to-end renewal processes for Boomi (or similar integration platforms), including contract negotiations, pricing adjustments, and alignment with client goals. Collaborate with Account Managers, Customer Success, and Support teams to address client issues and identify upsell/cross-sell opportunities. Data Analysis & Strategic Insights Analyze client usage data, performance metrics, and trends to generate actionable insights for retention and growth Prepare data-driven presentations (e.g., QBRs, renewal reports) with tailored recommendations. Maintain accurate CRM records and identify risks/opportunities Operational Excellence Streamline renewal and account management processes to improve efficiency and reduce churn. Support client meetings with agenda preparation, follow-ups, and documentation. Leverage automation tools to scale high-value engagements across accounts. Strategic Growth Partner with Account Managers to develop strategies for long-term client partnerships. Stay updated on Boomi product enhancements, industry trends, and competitor insights. Collaborate with Boomi's partner ecosystem (e.g., system integrators, resellers) to drive revenue. Key Areas of Value and Impact Revenue Retention & Growth Drive renewals, reduce churn, and identify expansion opportunities. Client Trust Deliver exceptional service to strengthen long-term partnerships. Operational Efficiency Optimize processes for scalability and productivity. Ideal Candidate Profile Experience 2"“5 years in account management, renewals, customer success, or operations (software/SaaS, professional services, or IT preferred). Proven track record in meeting/exceeding renewal quotas and managing subscription-based contracts. Familiarity with Boomi or similar integration platforms is a plus. Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office. Skills: Renewals Expertise Ability to negotiate contracts, communicate price increases, and mitigate churn. Analytical Mindset Strong data interpretation skills to derive client insights. Collaborative Work cross-functionally with sales, support, and success teams. Process-Oriented Attention to detail with a focus on scalable, efficient workflows. Adaptable Thrives in fast-paced environments and manages shifting priorities. Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM). Qualifications MBA or Master's degree in a relevant field. Basic understanding of financials, SaaS sales cycles, and presales processes. Why Join Us? Global Impact Work with international clients across diverse industries, delivering high-value services worldwide. Investment in Talent and Infrastructure RSM invests in state-of-the-art facilities and offers opportunities to talent from Tier II cities, ensuring a collaborative, dynamic, and inclusive work environment. Rapid Expansion of USI Join a firm with ambitious growth plans, aiming to grow its USI team to 5,000 by 2026. Career Growth Access continuous learning, mentorship, and global mobility opportunities to advance your career. Purpose-Driven Work Make a tangible impact on clients' businesses while being recognized with competitive pay and rewards. Innovative Culture Collaborate in a forward-thinking, data-driven environment using cutting-edge tools and technologies. Inclusive Workplace Be part of a diverse, supportive team rooted in RSMs "Five Cs"Caring, Curious, Collaborative, Courageous, and Critical Thinkers, ensuring a nurturing and empowering work environment. Future-Ready Skills: Lead digital transformation initiatives, leveraging AI and automation to drive innovation. Commitment to Employee Satisfaction RSM is committed to achieving high employee satisfaction and focuses on client satisfaction and retention, ensuring a positive work experience and contributing to the firms success. At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

@Request you to please share resume on muskan.chaudhary1@indiamart.com or you can WhatsApp resume on 9034322628. Were looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention Key Skills: Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams.

Position Summary Working with Stakeholders to create LOB wise induction plans for new hires Planning and executing Induction programs for all New Hires from Campus Aligning internal/ external trainers for the courses as per the induction plan. Evaluating the existing courses and keep them updated any point in time with the help of SME Review and evaluate the induction training feedback Take appropriate action as per the feedback received from new hires. for ex trainer change, increase timeline for a specific program etc; Working closely with HR, hiring team to ensure well-being of the new hires. Ensuring timely completion of induction program Be their buddy and hand hold all the new joiners with Axtrias process and polices Working with Stakeholders to create LOB wise induction plans for new hires Planning and executing Induction programs for all New Hires from Campus Aligning internal/ external trainers for the courses as per the induction plan. Evaluating the existing courses and keep them updated any point in time with the help of SME Review and evaluate the induction training feedback Take appropriate action as per the feedback received from new hires. for ex trainer change, increase timeline for a specific program etc. Working closely with HR, hiring team to ensure well-being of the new hires. Ensuring timely completion of induction program Be their buddy and hand hold all the new joiners with Axtrias process and polices Job Responsibilities Working with Stakeholders to create LOB wise induction plans for new hires Planning and executing Induction programs for all New Hires from Campus Aligning internal/ external trainers for the courses as per the induction plan. Evaluating the existing courses and keep them updated any point in time with the help of SME Review and evaluate the induction training feedback Take appropriate action as per the feedback received from new hires. for ex trainer change, increase timeline for a specific program etc;Working closely with HR, hiring team to ensure well-being of the new hires. Ensuring timely completion of induction program; Be their buddy and hand hold all the new joiners with Axtrias process and polices Working with Stakeholders to create LOB wise induction plans for new hires Planning and executing Induction programs for all New Hires from Campus Aligning internal/ external trainers for the courses as per the induction plan. Evaluating the existing courses and keep them updated any point in time with the help of SME Review and evaluate the induction training feedback Take appropriate action as per the feedback received from new hires. for ex trainer change, increase timeline for a specific program etc. Working closely with HR, hiring team to ensure well-being of the new hires. Ensuring timely completion of induction program Be their buddy and hand hold all the new joiners with Axtrias process and polices Education Bachelor Equivalent - Other in Hr Management MBA in Business Administration Work Experience 8 years+ Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies Training Development Vendor Management

Support a set of accounts and help with product adoption, renewal and expansion Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise Discount Program (EDP), process related to GCP Marketplace spend etc. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in an associated field. Preferred technical and professional experience Customer Success experience and proactive engagement with Customers Experience in Cloud Cost Optimization Experience with CRM software and other customer success tools

Role & Responsibilities: The Customer Service Executive will handle customer queries, bookings, and complaints across phone, email, and chat. Responsibilities include providing travel information, resolving issues promptly, ensuring customer satisfaction, updating records, and coordinating with internal teams to deliver seamless service. Preferred Candidate Profile: The ideal candidate should have excellent communication skills, a customer-first attitude, and proficiency in CRM tools. Fluency in English and Hindi is essential; knowledge of regional languages is a plus. Prior experience in travel, tourism, or hospitality is preferred. Candidates must be adaptable & detail-oriented.

Job description: We're looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. If you're fresher or have up to 13 years of experience, this is a great opportunity to build a strong foundation in customer service. Location - Noida Minimum Requirements: • Good verbal and written communication skills • Basic computer knowledge • Patience and a customer-first approach • Ability to multitask and manage time effectively • Knowledge of CRM tools is a plus Responsibilities: • Handle customer queries and complaints via phone, email, or chat • Provide accurate information about products and services • Process returns, exchanges, orders, and refunds • Document customer interactions and escalate issues when needed • Follow up with customers to ensure satisfaction • Maintain a professional and friendly demeanor • Share insights based on customer feedback What You'll Learn: • Customer relationship management • Handling real-time escalations • Communication and soft skills • Working with industry professionals • Exposure to CRM and support tools

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team. Key Responsibilities: Relationship Management - Serve as the main point of contact for customers post go-live, building and maintaining strong relationships. Continuously engage with customers to understand their evolving needs and challenges. Act as customers voice for Kennects internal team. Product Adoption - Monitor and encourage the effective use and adoption of the product. Identify opportunities to enhance the value customers derive from the product and provide guidance on best practices. Health Checks and Monitoring - Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issues. Issue Resolution - Address and resolve any customer issues or concerns promptly and effectively. Work closely with internal teams, such as Tech Team and Product Team, to ensure timely resolution of customer challenges. Feedback Collection - Actively seek feedback from customers on their experiences and use it to drive continuous improvement. Collaborate with the product development team to communicate customer needs and contribute to product enhancements. Our Ideal Candidate: Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed. Should be able to adapt to a high paced environment of learning and execution. Should be a team player who strives for excellence & comfortable working both independently and collaboratively Must possess excellent communication and customer-relationship skills. Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. Experience 0-1 year( Freshers are welcome) Technical skills- SQL, Excel. Advance Excel will be a plus.

Identify and generate leads for gold loan customers through direct field visits, cold calling, and local networking. Achieve assigned sales targets and profitability goals for the assigned territory. Visit potential customers at their location to explain product offerings and convert leads into business. Support and train branch staff in generating referrals and cross-selling financial products. Monitor competitors' activities and provide market intelligence for business improvement. Organize promotional campaigns, roadshows, and customer engagement activities. Ensure timely documentation, KYC compliance, and coordination with the credit and operations team. Maintain healthy customer relationships to ensure retention and repeat business. Regularly report performance metrics and field activity updates to the reporting manager. Role & responsibilities Preferred candidate profile

Role & responsibilities 1. Responsible for Jio Home Delivery (JHD) in JC Operation. 2. Manage and supervise various outbound channels to ensure high service,levels for JHD customers. 3. Recruit, train & deploy outbound direct sales agents in JC area as,per the given target. 4. Monitor refresher training on JHD process and product knowledge to,agents. 5. Drive Lead Acceptance & Lead Delivery on day to today basis. 6. Ensure JC Level Master Configurations on JHD platform - Agents,,Stores, PIN Codes, Products. 7. JC territory planning to ensure 100% manning coverage. 8. Supervise and manage General Trade & Own Store promoters (xDSS) for,Home Delivery. 9. Propose improvements to ensure augmented customer experience. 10. Monitor and gather competition/industry plan, initiatives, policies,and best practices

Role & responsibilities 1. Interact with customers on handset related issues 2. Troubleshoot handset defects 3. Handle handset related queries 4. Record job entry in Customer Relationship Management portal 5. Upgrade software of handsets 6. Assemble / dismantle smartphones (unibody/duo body) 7. Repair handsets by changing screen, speaker, mic, camera etc 8. Repair handsets by PCB swap, charging connecter replacement etc 9. Deposit of cash collected through service 10. Verify handsets for exchange

Job Summary / Overview: Assess / underwrite applications and policy cancellations. Such processing includes typing and the addition of applicable data fields. Candidates will be expected to send over completed tasks electronically as required by the process. Ability to comprehend respond to customer queries with immediate resolution to ensure customer satisfaction. Key Responsibilities: Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer. Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets. Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.). Completes all training and development activities in timely manner. Understanding of escalation handling procedures. Adherence to Quality & Compliance Guidelines. Main Job Requirements: Education & Specifics: Service hours 24*7, Rotational Shifts & Week Offs Qualification Graduate Work Experience: Experience in Insurance and / or underwriting experience preferred. Prior experience in Banking processes is mandatory. Required Skills: 1.Technical Competence: Typing Speed (25-35 words/minute) Quick Navigation Ability, Web Savvy- Ability to toggle between screens/tools. Adept in Rule based decision making. Ability to problem solving using math and analytical assessment methods. Research skills to meet customer expectations. Points to be remembered: Excellent English Communication is a must. 1 Year of Experience in International Customer Support or Banking Processes is a Must. Experience in Insurance and / or underwriting will be an added advantage. Graduation is a Must. Willing to work in Night Shifts. Candidates should be within the Boundary limits.

Senior Customer Onboarding Specialist Chennai | Delivery Team| Full Time The Impact you will create in the Job: The Customer Onboarding Specialist plays a crucial role in ensuring new customers have a smooth and successful initial experience with our marketing cloud platform. This role involves guiding new clients through the onboarding process, providing comprehensive training and support, and ensuring they are successfully utilizing the platform to achieve their marketing goals. Key Responsibilities: Conduct thorough onboarding sessions for new customers, covering key platform features, best practices, and common use cases. Develop and deliver customized training materials, including presentations, tutorials, and user guides. Assist customers with initial platform setup and configuration, including data integration, user roles and permissions, and campaign creation. Proactively identify potential roadblocks and challenges, and provide timely solutions and support. Build strong relationships with new customers and act as their primary point of contact during the onboarding phase. Gather customer feedback and provide valuable insights to the product and development teams. Monitor customer usage and engagement metrics to identify areas for improvement and proactively address potential issues. Stay updated on the latest platform features, enhancements, and best practices. Contribute to the development and improvement of onboarding processes and materials. What we look for? 3-6 experience in the client Onboarding. Willing to work in US/UK/EMEA shift Understanding of SaaS products Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems Fast learner and can pick up new technologies Excellent written and verbal communication skills Soft skills to interact with customers over the phone or video calls Capable of working with cross-functional teams to solve business and tech problems Project management skills Committed desire to provide customer satisfaction Self-starter mind-set, problem analysis and problem-solving approach To know more about Netcore Cloud, kindly visit www.netcorecloud.com Why Netcore ? Netcore Cloud (www.netcorecloud.com) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Netcore, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Netcore is certified as a Great Place to Work for Seven consecutive years reinforcing the companys principle of being a people-centric company where you will not be just an employee, but a family member of the organization. Headquartered in Mumbai, India we have our global footprint in 20+ countries worldwide across Americas, EMEA and APAC. Netcore Cloud is more than a platform; it's a paradigm shift in how brands cultivate relationships. We comprehend that every touchpoint within the customer journey is a brushstroke contributing to a larger masterpiece. Seamlessly weaving these touchpoints, from the initial interaction to post-purchase interactions, our platform nurtures relationships that transcend the transactional. This holistic approach culminates in not just one-off successes, but enduring partnerships that thrive over time, maximizing lifetime value and solidifying our commitment to sustained growth. A career at Netcore is more than just a job its an opportunity to shape the future. If this sounds like a place where you can thrive, we cant wait to meet you!

Being the first point of contact for customers and handle all customer inquiries Building relationships with customers and ensuring they are satisfied with the companys products and services... Required Candidate profile Great Incentives 5 days working

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.

The Cluster Manager oversees multiple retail stores within a designated geographic area or cluster. They are responsible for driving sales, ensuring operational excellence, managing store teams, and maintaining high customer service standards across all stores in their cluster. The role involves strategic planning, team leadership, and ensuring each store aligns with the company's objectives. Key Responsibilities: Store Performance Management: Monitor and analyze sales, profitability, and operational metrics across all stores in the cluster. Implement strategies to meet or exceed targets. Team Leadership and Development: Recruit, train, and develop store managers and staff. Conduct regular performance reviews and provide coaching to enhance team productivity. Operational Excellence: Ensure all stores adhere to company policies, procedures, and standards. Oversee inventory management, visual merchandising, and store maintenance. Customer Experience: Maintain high levels of customer satisfaction by ensuring quality service and resolving escalated issues. Sales and Marketing Initiatives: Drive regional sales campaigns, promotional activities, and local marketing efforts to boost store performance. Budgeting and Cost Control: Manage budgets, control expenses, and optimize resource allocation across stores. Compliance and Safety: Ensure all stores comply with legal, safety, and health regulations. Reporting: Prepare and present performance reports, market insights, and strategic recommendations to senior management. Qualifications & Skills: Proven experience in retail management, preferably at a multi-store or cluster level. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Ability to analyze sales data and operational metrics. Strategic planning and problem-solving skills. Knowledge of retail operations, inventory management, and customer service standards. Proficiency in MS Office and retail management software. Bachelor's degree in Business Administration, Retail Management, or related field is preferred. Working Conditions: Field-based role with frequent travel between stores within the cluster. Requires flexibility to work during weekends, evenings, or peak hours as needed. Impact: The Cluster Manager plays a vital role in ensuring multiple retail outlets operate efficiently, meet sales targets, and deliver exceptional customer experiences, thereby contributing significantly to the companys growth and success.

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Customer delight Manager. Customer retention or CRM collection experience in real estate is value added. Good Salary Immediate joiners are preferred. Call 7092982513, 7200550458, 9361349589 Required Candidate profile Should be from Real estate or any voice experience is a must. Male is preferred. Perks and benefits -

Customer Success Specialist Automation & Testing Focus Location: Work from Office, Hyderabad Job Type: Full-time Summary: We’re looking for a proactive and technically proficient Customer Success Specialist with a strong background in manual and automation testing to join our growing team. This role is central to enabling our clients to succeed with our innovative SaaS-based AI-powered Low-Code Automation platform. You’ll be the trusted advisor helping customers streamline their quality assurance processes, optimize testing workflows, and maximize platform adoption. If you're passionate about quality, automation, and building strong customer relationships, and enjoy being the bridge between users and technology, this is your opportunity to make an impact at a company transforming the future of test automation and process efficiency. Key Responsibilities: Client Onboarding & Enablement: Lead new customers through an efficient onboarding process, focusing on the platform’s capabilities in manual and automated testing use cases. Testing-Focused Product Adoption: Help QA and engineering teams integrate our platform into their existing testing lifecycle. Provide best practices around test case creation, script automation, execution, and reporting. Customer Relationship Management: Develop trusted relationships with QA leads, testers, and automation engineers. Serve as the go-to advisor for maximizing platform benefits in test environments. Issue Resolution: Act as the first line of support for technical or functional issues related to test execution or automation flows. Troubleshoot independently or coordinate with support/engineering as needed. Training & Workshops: Deliver hands-on training sessions and workshops tailored to testing teams. Demonstrate how to build automated test flows, manage test data, and use analytics features. Feedback Loop: Capture customer insights on test automation challenges, manual testing pain points, and integration needs. Relay findings to product and engineering teams for continuous improvement. Advocate for Expansion: Identify opportunities to expand test coverage, increase automation adoption, and drive renewals through value-based engagement. Cross-functional Collaboration: Collaborate closely with the product, QA, and development teams to align customer needs with platform evolution. Required Skills & Qualifications: Experience: 5+ years in a QA, Test Automation, Customer Success, SaaS, automation, or testing tools environment. Testing Expertise: Hands-on experience with manual testing, automated test scripting, and test lifecycle tools (e.g., Selenium, Cypress, TestNG, JUnit, Postman). Low-Code/Automation Familiarity: Understanding of low-code/no-code platforms and how they can be applied to testing and workflow automation. Technical Communication: Ability to explain complex technical testing concepts in simple terms for users at various skill levels. Customer Empathy: A genuine passion for solving customer testing problems and ensuring long-term success. Communication Skills: Strong written and verbal communication with the ability to clearly present test strategies and solutions. Organizational Skills: Capable of managing multiple clients, testing requests, and timelines concurrently. Problem-Solving & Analysis: Skilled in debugging test issues, analyzing results, and identifying process improvements. Adaptability: Excited to work in a dynamic startup or scale-up environment where your technical testing background can drive real customer impact.

Provide timely support via email and chat for product, service, and account queries. Resolve issues or escalate complex cases. Maintain clear records of customer interactions. Support FAQ updates share user feedback for improvements.

About the role Responsible for strategic proposal management of tender processes for revenue opportunities of all sizes, including software solutions, service solutions , and process design/implementation consulting. Manages the bid submission process from the time the request for proposal is issued until submission; places particular emphasis on project management of the RFP creation process. May also be responsible for validating/endorsing the technical solution. What youll be doing Partner with Account Executives, Solutions Consultants , Renewals Specialists, Customer Success Managers, Services Sales Representatives, and others to develop winning strategic proposals Review RFPs for basic proposal requirements and delegate responsibilities for creating strategic proposals to the appropriate resources Coordinate all aspects of RFP developmentcreating RFP response templates, scheduling and leading kick-off meetings, establishing and enforcing project responsibilities and timelines, repurposing content from past RFP responses, developing new content , proofreading and editing outgoing proposals, managing the delivery process Work across internal departments, including Sales, Marketing, Corporate Communications, Professional Services, Customer Support, Legal, and SDO to develop and maintain an up-to-date knowledge library Facilitate communication efforts and form strong working relationship with sales, customer success, renewals, and services team members to ensure RFP responses are compliant, on-time, and on par with Blackbaud standards, resulting in winning proposals Ensure compliance with parameters set forth in RFPs Conduct RFP training for new members of the sales and retention teams. as well as ongoing process improvement and best practice training Function as administrator for strategic response management system (Responsive.io)managing permissions for users, architecting document types, setting up projects for RFP pursuits, establishing best practices, ensuring proper use of metadata, and training new users Build and maintain the knowledge library in the strategic proposal management system with content pulled from RFP responses and ongoing proactive efforts with key internal functions outside the RFP process as stated above Manage RFP process and outcome tracking and reporting ??? What we'll want you to have:? 5+ years of experience in IT Marketing or Sales Operations/Communications Strong professional writing, editing, and proofreading skills Advanced software skills in Microsoft Word, PowerPoint, Excel, and Adobe Acrobat, Salesforce and Responsive.io experience preferred Experience with sales proposals and presentations Ability to work independently and produce work that meets the standards of both Blackbaud and our customers Project Management experience, attention to detail, organizational skills Excellent written, oral and graphical communication skills Demonstrated ability to synthesize complex messages into easy to understand communication pieces Prior knowledge of or experience working with Blackbaud products strongly preferred Ability to work on multiple activities concurrently and deliver work on time Experience building, designing, and managing web content is a plus, particularly in a SharePoint environment Stay up to date on everything Blackbaud, follow us on , , , and Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception to completion. The ideal candidate must have: A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients expectations and delivers a superior experience. Excellent Problem-Solving Abilities: A knack for analysing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: Project lead Launch & Mobilizations Onboarding - Offboarding: The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. Lead and own end to end accountability of successful delivery for all Launches and mobilization projects, as assigned including undermentioned various business requirements. A) New Food court / TechPark / Institutions. B) New Corporate Services Food Trials C) Existing Corporate New Outlet additions / Vendor Transitions D) Off-Boarding of FC -Corporate Vendor Partner Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. Coordination with All At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built E) Participate in any ad hoc projects planned by CoE Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: Bachelors degree in Hospitality, or Business Administration. Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. Proven experience in project management, with a track record of successfully leading client-focused initiatives. Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. Exceptional attention to detail and the ability to manage multiple tasks simultaneously. Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.

Role Summary: Join edumerge , a leading education ERP platform, as a Software Implementation Intern . You will work closely with schools and colleges to understand their current processes, set up and configure our solution, and drive adoption across admin, teacher, parent, and student users. Responsibilities : Understand customer workflows and map them to edumerge features Configure the software to match institution-specific needs Support onboarding and training sessions for school staff Coordinate with internal teams to ensure timely issue resolution Track and drive usage of key modules post go-live Document feedback, learnings, and implementation steps What are we looking for? Strong communication and problem-solving skills Ability to understand business workflows and tech systems Proficiency in Excel and basic web tools Self-starter with a willingness to learn and travel occasionally Bonus: Experience with any SaaS tools or CRM systems Why Join us? Work on real-world education tech implementations Learn SaaS delivery and client-facing skills Be part of a growing product company impacting schools and colleges

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

@Request you to please share resume on muskan.chaudhary1@indiamart.com or you can WhatsApp resume on 9034322628. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs Key Skills : Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs.

Seeking an entrepreneurial, growth-oriented, self-starter to be a key contributor in an award-winning Digital Brand Management Agency. The incumbent will be a master communicator with an equal flair for both creative as well as business communications. Whats on offer - The chance to be part of a young, fun, and growing organization and the opportunity to build expertise in managing large MNC clients. - Be the primary representative of the agency’s engagement with the client and the owner of the client’s marketing success. - Lead the development of client campaign strategy to meet organizational objectives. - Execute campaign plans with a keen eye on detail to meet and exceed defined success metrics. - Liaison and collaborate with asset development teams (Websites, Blogs, Creatives), specialists (social media, PPC, designers, etc.) to ensure smooth functioning of the engagement. - Create periodic reports and dashboards to update all stakeholders on the status of ongoing projects. - In-depth performance analysis to find opportunities for optimization of current strategy and development of the overall business’ digital strategy. - Build capabilities for scale by identifying partners, skills and trends in the digital marketing ecosystem. - Keep abreast with latest trends and innovations to bring in best practices and create inspirational work. Who You Are – Competency - Hands-on technical specialist with a proven track record of designing, building and scaling 360-degree digital campaigns over a minimum work experience of 4 years. - Fluent across platforms and associated tools (on-page and off-page SEO, PPC and all SEM, Keyword analysis, performance content briefs, Social Media Marketing, Email Marketing, Lead Generation and Conversion Rate Optimization tactics and High-performance website development coordination). - Relevant certifications are mandatory. - Abreast of the latest trends in search, marketing automation and digital technology. Culture - Pathologically curious with a deep-rooted desire to learn more, know more and do more. - Positive and Passionate about brands, consumers, technology, and markets. - Invested in personal, professional, and organizational growth; Constantly seeking ways to strengthen the synergies between all three. Who We Are An Award-winning Digital Brand Management agency who love and live all things digital. A dynamic young team with broad range of expertise, ranging from Brand Strategy to Performance Marketing to Design strategy, has come together to build a one-of-a-kind brand development and deployment centre. Uniquely positioned to service mature clients for their digital needs as well as partner with up-and-coming brands to define their digital first brand position, we aim to provide a much needed holistic, medium agnostic and conversion-oriented perspective on what consumers demand today from each and every brand interaction. All things aside, our people come first and building a fun-filled, high performance and enthusiastic team is our primary objective; we believe passion conquers all!