741 Customer Focus Jobs - Page 3

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a team of bright individuals working with cutting-edge technologies. Our purpose is rooted in making real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking QlikSense (QlikView) Professionals with 8-10 years of experience in the following areas: - Strong knowledge and experience in migrating QlikView On-Prem to Qlik Sense cloud - Expertise in QlikView On-Prem and Qlik Sense cloud - Monitoring key metrics to maintain application stability and data integrity, and improving code base accordingly - Designing and developing complex jobs - Providing ongoing development, feedback, coaching, and mentoring to direct reports - Developing detailed plans and accurate estimates for project completion - Contributing to coordination and planning of Cloud Infrastructure activities/outages - Leading a team to deliver expected business results Required Behavioral Competencies: - Taking responsibility for and ensuring accuracy of results and deadlines - Collaborating with team members to ensure connections and successful integration - Demonstrating openness to change and preparing for role adjustments - Identifying trends and patterns to customize services exceeding customer needs - Communicating ideas effectively to diverse audiences and helping others identify appropriate audiences - Setting realistic stretch goals, persevering to exceed expectations, and remaining calm in challenging situations - Identifying, understanding, addressing, and overcoming sources of conflict At YASH, you will have the opportunity to build a career in an inclusive team environment. We offer career-oriented skilling models and leverage technology for continuous learning, unlearning, and relearning. Our workplace is grounded in flexibility, trust, transparency, collaboration, support for business goals, stable employment, and an ethical corporate culture. Join us and empower your career journey with us at YASH Technologies.,

The position involves creating and implementing a sourcing strategy for MG in India, focusing on developing new parts, resourcing existing parts, localization, VAVE for material cost reduction, managing material inflation/deflation, and supporting the materials team to meet production and inventory control requirements. Responsibilities include developing and deploying a regional commodity strategy, identifying suppliers based on quality, cost, delivery, and inventory control needs, monitoring commodity trends, understanding imports, analyzing cost sheets for each part, building strong supplier relationships, supporting strategic suppliers, negotiating commercial agreements, driving cost reduction projects, conducting VA/VE initiatives, co-owning project monitoring with the SDE, working on capacity improvement and cost reduction, and ensuring adherence to the Eaton Business System and the Eaton Code of Ethics. Qualifications: - Bachelors in Mechanical/Production/Automobile Engineering - 10 to 12 years of experience in sourcing, supplier development, and procurement in an engineering company, preferably in the auto component sector - 3-4 years of hands-on experience in product costing and formulating commercial contracts Skills: - Good understanding of various commodities including auto electric parts, automotive hydraulics and pneumatic parts, wiring harness, stampings, sheet metal parts, outside processes, metals, connectors, plastic and rubber parts, general machined parts, and PCBA - Knowledge of quality systems, project management, incoterms, TCO, vendor development/quality check methodology - Excellent communication skills in English (written and verbal) - Strong relationship-building skills with suppliers and customers (internal and external) - Ability to work effectively in cross-functional teams in a matrix organization structure - Analytical skills and customer focus The successful candidate will play a crucial role in driving sourcing strategy for MG India, ensuring cost efficiency, supplier performance, and compliance with ethical standards and regulatory requirements while fostering a culture of continuous improvement and change.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a team of bright individuals working with cutting-edge technologies. Our purpose is centered on bringing real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking Java + Angular 2x+AWS Professionals in the following areas: Java Project Manager Experience You should have 10-13 years of experience in Java with a strong understanding of project management. Manage projects of medium to large scale, including project planning, execution, and closure. Develop and maintain project plans, schedules, budgets, and resource allocation. Identify, manage, and mitigate project risks, issues, and dependencies. Lead project status meetings and provide regular updates to stakeholders. Ensure project delivery within defined timelines and scope. Collaborate with cross-functional teams for project success. Identify and implement process improvements to optimize project delivery. Provide mentorship and guidance to junior project managers. Required Technical/Functional Competencies Change Management: Specialized in overcoming resistance to change and driving Agile goals. Guide teams in change management projects or requirements. Customer Management: Specialized knowledge of customers" business domain and technology suite. Effectively use the latest technology, demonstrate leadership, present technical offerings, and suggest solutions proactively. Delivery Management: Specialized knowledge of deal modeling, commercial and pricing models. Create integrated pricing models, guide team members on pricing techniques, and manage accounts independently. Domain/Industry Knowledge: Specialized knowledge of customers" business processes and relevant technology platforms. Forecast business requirements, manage project issues, and validate customer strategy roadmap. Product/Technology Knowledge: In-depth understanding of platform/product and associated technologies. Review product-specific solutions, conduct product demos, and presentations to prospects. Profitability Management: Competence in applying profitability and cost management techniques. Develop project budgets, monitor costs, and identify potential cost overruns. Project Management: Extensive experience in managing complex projects. Apply project management concepts effectively to achieve project goals. Scheduling and Resource Planning: Prepare global delivery models, create accurate resource plans, and optimize schedules for complex projects. Service Support and Maintenance: Plan and execute transitions, define standards in transition management, optimize resource utilization. Risk Management: Understand risk management principles, identify, assess, and document risks, develop risk mitigation plans. Required Behavioral Competencies Accountability: Take initiative, remove obstacles, take ownership for results and deadlines, act responsibly. Agility: Adapt to changing environments, motivate self and team to thrive in diverse situations. Collaboration: Ensure team connections, integrate work with other teams, identify opportunities for successful integration. Customer Focus: Engage in customer discovery, drive customer relationships, enhance customer loyalty. Communication: Communicate complex ideas effectively, facilitate transparent conversations within the team. Drives Results: Seek challenging opportunities, motivate team members to take on more responsibility. Resolves Conflict: Balance business interests, manage conflicts offering mutually beneficial options. Certifications: PMP (Project Management Professional), PRINCE2 (Projects in Controlled Environments) At YASH, you will have the opportunity to create a career path in an inclusive team environment. We offer career-oriented skilling models and continuous learning opportunities. Our workplace is based on flexible work arrangements, emotional positivity, trust, transparency, and collaboration to support the realization of business goals in a stable and ethical corporate culture.,

As a Sales Associate at XpertHub Business Solutions in Chennai, you will play a crucial role in driving customer satisfaction and achieving sales targets. Your primary responsibility will be to provide exceptional service to all walk-in customers, guiding them towards the clinic for a free eye check-up. You will also be involved in maintaining stock levels, ensuring sales floor standards are met, and processing transactions efficiently using the POS system. One of your key tasks will be to recommend products based on customer preferences and understand their needs by asking relevant questions. Your goal will be to achieve sales targets, eye-test conversions, and uphold all standard operating procedures. Additionally, you will be responsible for coordinating with customers for product pick-up and addressing any concerns or returns effectively to ensure customer satisfaction. To excel in this role, you should have a minimum qualification of being a graduate and possess the ability to build rapport with customers, understand their unstated needs, and offer suitable solutions. Strong communication and active listening skills are essential, along with the flexibility to adapt to a dynamic environment and a proactive approach to tasks. Organizational skills, result-orientation, and customer focus will be key to your success in this position. If you are a motivated individual with a passion for delivering excellent customer service and achieving sales targets, we encourage you to share your resume with us at +91 8839737389. Join our team at XpertHub Business Solutions and be part of a dynamic environment where your skills and dedication will be valued and rewarded.,

As the Assistant Brand Head for Polycab Wires and Cables at Vashi Integrated Solutions Ltd., you will play a pivotal role in developing and executing strategic marketing initiatives to bolster the Polycab brand. With a focus on driving sales growth and enhancing market presence, you will be at the forefront of shaping the brand's identity in the industry. Your responsibilities will include collaborating with senior management to craft comprehensive brand strategies, conducting market research to identify key trends and customer needs, and aligning brand initiatives with overarching business objectives. You will be tasked with planning, executing, and monitoring marketing campaigns across various channels, ensuring consistency in brand messaging and visual identity. Working closely with product development teams, you will help align brand positioning with product offerings and support the launch of new products through marketing collateral and promotional activities. Collaboration with the sales team to develop effective sales tools and presentations will be crucial, along with organizing brand events, trade shows, and promotional activities to enhance brand visibility. Stakeholder engagement will also be a key aspect of your role, as you build and maintain relationships with customers, distributors, and industry partners, acting as a brand ambassador for Polycab Wires and Cables. Furthermore, you will be responsible for preparing regular reports on brand performance, marketing activities, and market trends to identify growth opportunities. To be successful in this position, you should hold a Bachelor's degree in Marketing, Business Administration, or a related field, with an MBA being preferred. A minimum of 5 years of experience in brand management, particularly in the electrical or industrial products sector, is required. Strong analytical skills, excellent communication, and interpersonal abilities are essential, along with proficiency in digital marketing tools and platforms. If you are a strategic thinker with a creative mindset, strong leadership skills, and a passion for market analysis and project management, we invite you to apply for the role of Assistant Brand Head - Polycab Wires and Cables by submitting your resume and a cover letter detailing your relevant experience to the provided email address. Join our pioneering team at Vashi Integrated Solutions Ltd. and be part of a journey dedicated to driving growth and excellence in the industrial B2B sector. We look forward to welcoming a passionate and talented individual to our team.,

As a full-time Graphic Designer at Instant Info Solutions, a leading company in Delhi specializing in High Quality Websites, Android and iOS Mobile Apps, Digital Marketing, Online Branding, and Online Reputation Management, you will be responsible for a variety of tasks to ensure the successful completion of design projects. Your primary duties will include preparing work by gathering necessary information and materials, planning concepts based on study and research, and illustrating concepts through the creation of rough layouts incorporating art and copy elements. You will obtain approval for these concepts before proceeding to prepare finished copy and art using various typesetting, printing, and similar equipment. Your role will also involve finalizing layouts, maintaining equipment, coordinating with external agencies and printers, and staying updated on design trends through workshops and publications. The ideal candidate for this position should possess proficiency in Photoshop, Coral, and Adobe Illustrator, along with Graphic Design Skills, Layout Skills, and Creative Services. Attention to detail, creativity, flexibility, and a deadline-oriented approach are essential qualities for success in this role. Additionally, experience in 3D design, communication design, fine art, photography, or other related fields will be advantageous. It is crucial to be perceptive, well-informed, unbiased, and creative, with a minimum of 1 year of professional work experience. Collaboration with offshore developers, documentation for complex systems, meeting daily deadlines, and maintaining a pleasant and personable demeanor are key aspects of this position. The ability to multitask, take initiative, and foster a friendly working environment will contribute to your success as a Graphic Designer at Instant Info Solutions. If you are a motivated individual with a passion for design and a desire to learn and grow in a dynamic work environment, we encourage you to apply for this opportunity. The position is based in Jangpura, South Delhi, with a work experience requirement of 1-2 years. To be considered for this role, please submit your resume to stuti@iisindia.net or contact us at +919818882603. Join our team and be part of a company dedicated to delivering high-quality design solutions to our clients.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end while ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, and facilitating root cause analysis of system issues. Additionally, you will collaborate with functional teams or systems analysts, confer with project managers, and analyze client requirements to convert them into feasible designs. Your responsibilities will also include performing coding and ensuring optimal software/module development. This involves evaluating operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and preparing reports on programming project specifications. You will also compile timely documentation, coordinate with the team on project status, and provide feedback on usability and serviceability to stakeholders. Furthermore, you will be responsible for status reporting and maintaining customer focus with respect to project execution. This includes capturing client requirements, taking regular feedback to ensure timely delivery, participating in continuing education, and training, consulting with engineering staff, and documenting and demonstrating solutions effectively. You will also ensure good quality interaction with customers through various channels and provide timely responses to their requests. Your performance will be measured based on Continuous Integration, Deployment & Monitoring of Software, Quality & CSAT parameters, and MIS & Reporting. You will need to ensure error-free onboarding and implementation, manage software quality, troubleshoot queries, deliver on-time, and generate reports as per schedule. Join Wipro, a company dedicated to reinventing itself and empowering its employees to constantly evolve and realize their ambitions in a purpose-driven environment. Applications from people with disabilities are explicitly welcome.,

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications that are to be deployed at the client's end, ensuring they meet 100% quality assurance parameters. In this role, you will be required to understand the product/software requirements and design, develop software solutions, investigate problem areas throughout the software development life cycle, and conduct root cause analysis of system issues. You will also need to identify ways to enhance system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Furthermore, you will be responsible for coding, ensuring optimal software/module development, evaluating operational feasibility, designing test cases/scenarios, and executing these cases. You will also need to modify software to fix errors, improve performance, and upgrade interfaces, as well as prepare reports on programming project specifications, activities, and status. Additionally, you will be expected to provide status reporting, maintain customer focus, capture client requirements, collect feedback regularly, and participate in continuing education to remain current on best practices and programming languages. You will also need to consult with engineering staff, document and demonstrate solutions effectively, and ensure good quality interactions with customers. The performance parameters for this role include continuous integration, deployment, and monitoring of software, quality, customer satisfaction, MIS, and reporting. It is essential to achieve error-free on-boarding and implementation, on-time delivery, manage software efficiently, troubleshoot queries, and provide timely responses to customer requests. Join Wipro, a company focused on digital transformation and reinvention. Be part of a team that is constantly evolving and driven by purpose. Realize your ambitions in an environment that empowers you to design your own reinvention. Applications from individuals with disabilities are encouraged to apply.,

As a member of the Global Total Rewards team, you will be the Benefits Analyst responsible for maintaining, implementing, and advancing benefit programs and solutions. Reporting to the Director, Global Benefits, you will play a crucial role in collaborating with local, regional, and global stakeholders and business partners. We are seeking an individual with a combination of strategic and hands-on experience, encompassing both large company and entrepreneurial, high-growth company backgrounds. Your role will involve providing vision and direction for strategic program development in a highly competitive market and dynamic environment. In your position, you will be responsible for benefit plans, programs, and portfolios across multiple geographies, with a specific focus on APAC. Your duties will include designing, recommending, and implementing regional and country-specific benefits programs consistent with Red Hat's overall rewards philosophy and People strategy. You will collaborate with key stakeholders, partners, and business leadership to drive the capture of local and regional requirements for benefit program enhancements and new programs. Remaining up to date on local and regional legislative changes will be essential, as you analyze market data, statutory requirements, and benchmarks of country-specific benefits programs to provide insightful competitive and cost analysis for program design recommendations. You will also educate key stakeholders on changes and recommend program adjustments accordingly. In addition, you will collaborate with internal partners, associates, and management on various benefit matters, serve as the escalation point of contact for associate queries, and work closely with the Talent Acquisition team to enable benefit program changes and review competitive reward data from the external candidate market. Your role will also involve managing relationships with third-party benefit plan brokers, providers, and external vendors, as well as supporting benefits-related merger and acquisition efforts and geographical expansion initiatives. To be successful in this role, you should possess experience in international benefits and a strong working knowledge of benefits programs for multiple countries or regions. Your ability to design, implement, manage, and deliver benefits programs at scale for a growing organization across multiple geographies is crucial. Excellent communication skills, attention to detail, independence, collaboration, influencing abilities, customer focus, and strategic alignment of benefit programs with business objectives are key attributes required for this position. Furthermore, you should have knowledge of international labor and/or benefits legislation, along with experience in change management, innovation, and creativity. A background in working with or managing an outsourced benefits broker/vendor and experience with multinational pooling are preferred qualifications. A Bachelor's degree in human resources, business, economics, or a related field is desirable. Join Red Hat, the world's leading provider of enterprise open source software solutions, and be part of a diverse, inclusive, and innovative environment where your contributions are valued, and your ideas can make a real impact. Feel empowered to bring your best ideas forward and help solve complex problems while working in a flexible and collaborative work environment. Red Hat is dedicated to promoting an inclusive culture that celebrates diversity and welcomes applicants from all backgrounds and experiences.,

As a Field Sales Team Lead at Reliance Jio in Navi Mumbai, your primary responsibility will be overseeing the Jio Home Delivery (JHD) operations in the JC area. You will be tasked with managing various outbound channels to ensure excellent service levels for JHD customers. It will be your duty to recruit, train, and deploy outbound direct sales agents as per the given targets. In this role, you will need to monitor and provide refresher training on the JHD process and product knowledge to the agents. Driving Lead Acceptance and Lead Delivery on a day-to-day basis will also be a key part of your responsibilities. Ensuring JC Level Master Configurations on the JHD platform, including agents, stores, PIN Codes, and products, will be crucial for the smooth functioning of operations. Territory planning in the JC area to ensure complete manning coverage is essential. You will be supervising and managing General Trade & Own Store promoters (xDSS) to support Home Delivery operations effectively. Your role will also involve proposing improvements to enhance the overall customer experience and staying informed about competition, industry plans, initiatives, policies, and best practices. To excel in this position, you should possess knowledge and experience in managing and supervising direct sales teams of at least 8-10 individuals. A solid understanding of the product and market landscape, as well as direct sales practices, will be beneficial. Your skills in team recruitment, target orientation, and customer focus will be critical for success in this role at Reliance Jio.,

The CSD Analyst (IC0) position at Oracle requires a Graduate Degree, preferably in Finance or Commerce. You should have a good working knowledge in AP/Purchasing processes and possess excellent communication skills in verbal and written communication. Additionally, strong analytical skills and superior customer focus and listening skills are essential for this role. As an IC0 level employee, you will be responsible for various tasks related to AP/Purchasing processes. At Oracle, a global leader in cloud solutions, we believe in leveraging technology to address current challenges. We value diversity and inclusivity, recognizing that innovation thrives when different perspectives and backgrounds come together. With over 40 years of experience and a commitment to integrity, Oracle values its workforce and promotes work-life balance. We offer competitive employee benefits focusing on equity and reliability, including flexible medical, life insurance, and retirement options. Our company culture encourages giving back to communities through volunteer programs. Oracle is dedicated to fostering an inclusive workplace that supports individuals with disabilities. If you require accommodation due to a disability, please contact us at +1 888 404 2494, option one. Please note that Oracle is an Affirmative Action Employer in the United States, emphasizing equal employment opportunities for all individuals.,

You should be capable of independently handling techno-commercial aspects when managing an opportunity, prospect, or account over the phone or through email. Your role will involve utilizing good verbal and written communication skills to confidently engage with customers regarding new products and solution offerings for meeting spaces, as well as service offerings. It is essential to continuously learn about new products, enhance selling skills, and use industry knowledge to boost business revenues. Additionally, staying updated on competitors and their product offerings is crucial. You will be responsible for preparing quotations, aligning meeting slots with prospects for virtual meetings or video calls, developing new leads, and acquiring new accounts through communication and understanding of customer needs. Setting up meeting slots for business development teams to meet customers, maintaining a customer-focused and result-oriented approach, and familiarizing yourself with all company products and services are also part of the role. A self-motivated attitude and the ability to comprehend technology and associated product lines to have meaningful conversations with prospects are vital. This is a full-time, permanent position with a day shift schedule. The ideal candidate should have at least 1 year of total work experience. The work location is in person. For further inquiries or to speak with the employer, you can contact +91 8655412763.,

Finance Strategy & Enablement is a global team within the Finance Corporate Function. The team plays a crucial role in shaping the Finance Strategy by supporting each Finance Function Lead in developing a functional transformation roadmap and prioritizing programs that facilitate this transformation. Strategy & Enablement ensures that the day-to-day activities across Finance are backed by robust and compliant processes, user-centered solutions, and application support essential for the overall success and transformation of Finance. The team also spearheads various key programs and change journeys, drives enhancements in technology performance, and reimagines processes with the integration of new technology in collaboration with the CIO. The Project Hub team is responsible for providing project management, change management, and process re-engineering expertise to approved and funded global S&E Technology and Transformational projects. They oversee the management of the LITMUS Test process for all Legal and Regulatory projects seeking CIO funding, which includes ongoing project management, process re-engineering, and technical solutions for funded L&R projects. We are seeking individuals to join this dynamic team. We are in search of ambitious problem-solvers who excel in communication, individuals who possess a drive for innovation, problem-solving, and a thirst for learning, creating, and implementing new ideas to support our stakeholders. Joining this team will provide exposure to various facets of Accenture's business. Role Specific Responsibilities/ Candidate Profile: - 4+ years of experience in Enterprise Finance, preferably in Controllership - Proficient in Project Management with highly effective verbal and written communication and presentation skills - Excellent command of the English language, both written and verbal, capable of engaging confidently and tactfully with individuals from diverse disciplines and at all organizational levels - Strong ownership mentality with a proactive approach and high-quality work standards - Strong problem-solving skills, ability to work independently as well as collaboratively, dependable with a "can do" attitude - Customer-focused with excellent time management and task prioritization abilities - Knowledge of FORM and agile methods is desirable - Proficiency in MS Office, particularly Excel and PowerPoint - Open to new experiences, embraces change and ambiguity, and values continuous learning - Highly adaptable with the flexibility to adjust, reprioritize, and reframe initiatives as required - Experience with SAP is preferred Key Responsibilities: - Play a pivotal role in the Legal and Regulatory team, driving L&R projects from business case development through the Litmus test and onto the build, test, and stabilization phases - Develop and manage project plans and budgets, ensuring each project adheres to the set plan, budget, and scope - Monitor, track, and report on the business benefits derived from L&R projects - Identify and manage project risks, taking corrective actions when necessary - Handle program/project communications and status reporting with key stakeholders - Lead QA reviews of crucial projects/project deliverables - Oversee the development of practice/job aids, reports, templates, and other tools to enhance productivity and effectiveness within the new L&R process - Advocate for and showcase the capabilities, experience, and achievements of the L&R Team - Implement standard project management practices such as governance structure, project planning, status reporting, risk, and issue management - Responsible for key Business Transformation activities including training and communications - Collaborate effectively with global teams - Provide additional support and take on extra responsibilities as directed by the Dublin Hub Lead Minimum Requirements: - 4+ years of experience in Enterprise Finance, preferably in Controllership - 2+ years of experience in Project Management,

The ideal candidate will be a creative and analytical thinker. You will conduct insightful market research to establish a marketing strategy that effectively reaches the target audience. You should feel comfortable evaluating the marketing process and working to critique and improve its outcomes. Responsibilities Identify target audiences, objectives, and desired outcomes of marketing campaigns. Research and develop marketing strategy, and evaluate the success strategy. Develop content for marketing campaigns. Stay up-to-date on current marketing trends. Manage and allocate the budget correctly. Qualifications Bachelor's degree in marketing or a related field. 2-3 years of relevant experience. Strong analytical, communication, time-management, and creativity skills. Ability to focus on customer/market and take initiative. Experience with social media.,

As a Senior Solution Architect specializing in Azure PaaS, you will leverage your 10+ years of experience to design and architect scalable, resilient, secure, and efficient cloud-based solutions on Microsoft Azure. Your role will involve translating business requirements into cloud solutions in alignment with enterprise architecture and leading the cloud adoption process, which includes developing cloud strategy, roadmaps, and migration plans. With over 12 years of experience in solving challenging software problems, design, and Presales, you will collaborate with development, operations, and infrastructure teams to ensure seamless integration and deployment of cloud solutions. Your expertise will be crucial in ensuring the security, resilience, and performance of cloud solutions. It is essential to stay updated with the latest Azure services and technologies to effectively articulate their benefits and limitations. In addition to providing technical guidance and training on Azure cloud solutions to team members and stakeholders, you will be involved in Pre Sale Activities like creating proposals and giving demos to customers and sales teams. Your proficiency in Azure IaaS, PaaS, and SaaS solutions, along with your familiarity with services like Azure VMs, Azure Functions, Azure Logic Apps, and Azure Kubernetes Service, will be instrumental in your role. Your technical skills will include designing and implementing scalable and efficient cloud-based solutions, knowledge of programming languages such as C#, Python, or Java, experience with SQL and NoSQL databases, understanding of cloud networking concepts, and knowledge of cloud security best practices. Your soft skills, such as excellent communication, problem-solving abilities, leadership qualities, project management experience, continuous learning mindset, analytical thinking, and customer focus, will be essential in successfully fulfilling the responsibilities of this role.,

As a dedicated Order Management Specialist, your primary responsibility will be to oversee the entire order process, ensuring seamless operations from initiation to completion. Collaborating closely with various departments such as Procurement and Warehouse, you will play a vital role in ensuring timely order readiness. In the event of any issues or challenges, you will apply your quick-thinking and amiable nature to resolve them efficiently. Maintaining meticulous records of all orders and their respective statuses will be a key aspect of your role, along with liaising with the sales team to guarantee order accuracy and customer satisfaction. Utilizing your expertise in Enterprise Resource Planning (ERP) tools, you will meticulously track all orders and necessary actions, contributing to the overall efficiency of the order management process. Your effective communication skills will be paramount, especially when engaging with diverse teams and customers. A strong focus on problem-solving, teamwork, time management, and record-keeping will be essential to excel in this role. Ensuring customer delight by delivering orders promptly and accurately will be at the core of your responsibilities. Preference will be given to candidates with hands-on experience in ERP systems. Embracing an adaptable mindset, you will navigate through potential changes while upholding a continuous improvement outlook, always seeking ways to enhance operational efficacy. This full-time, permanent position requires your presence during day shifts and morning shifts at our physical work location. Join us in our commitment to ensuring exceptional order management practices and customer satisfaction.,

As a dedicated member of the SOTI team, you will be responsible for managing various infrastructure components, including Network Infrastructure and Security Applications and Appliances on a day-to-day basis. Your role will involve creating and maintaining essential documentation such as Network Infrastructure diagrams, Data Flow Diagrams, Disaster Recovery Plans, and IT policies and procedures. You will play a crucial part in establishing network specifications by collaborating with users and analyzing workflow, access, information, and security requirements. Your responsibilities will also include designing router administration, configuring interfaces, and defining routing protocols to ensure optimal network performance. In addition, you will be tasked with evaluating network performance issues, planning equipment selection, installation, configuration, and testing, as well as defining network policies and procedures. Monitoring network performance, troubleshooting issues, and ensuring network security will be key aspects of your role. Collaborating with vendors to upgrade the network, identifying future needs, and developing future state architecture will also be part of your responsibilities. You will provide level 3 technical expertise for projects and issues related to Network infrastructure while ensuring the security of information technology assets and implementing monitoring systems for internal and external systems. You should be prepared for some evening and weekend work, as well as be available for 24-hour on-call and on-site emergency support when required. To excel in this role, you are expected to have a University Degree or Diploma in a relevant field, along with 2-5 years of experience in IT Networking and/or Server Infrastructure. Fundamental understanding of Network Performance Tuning, LAN, WAN protocols, Network Design and Implementation, DNS, DHCP, VLAN, Routing, as well as strong analytical and troubleshooting skills are essential for this position. Your ability to manage network software and hardware devices, experience with monitoring tools and methodologies, and excellent problem-solving skills will be valuable assets. Relevant certifications such as Network +, Security +, CCNA, CCSA, experience with Checkpoint Products, and HP/Aruba Products are considered nice-to-have qualifications. If you are a proactive individual with strong communication, organization, and mentoring skills, and if you are passionate about bringing innovative ideas to life, we encourage you to apply for this exciting opportunity at SOTI today.,

As an Individual Contributor in this role, you will be responsible for reviewing open/reconciling items to ensure the adequacy and accuracy of actions taken by reconciliation analysts. Your tasks will include verifying the follow-ups and stakeholder communication for timely resolution of open items, as well as confirming the classification of open items in Blackline/reconciliation statement. Additionally, you will be conducting quality reviews of ancillary activities such as manual journal entries/adjustments made to resolve open items. It will be your responsibility to identify gaps in reconciliations, perform root cause analysis, and provide feedback to the reconciliation analyst. Your active participation in stakeholder meetings to review and resolve open items will be crucial. Moreover, you will be expected to propose ideas for enhancing the quality monitoring forms and controls to improve the identification of gaps/issues and ensure an effective reconciliation process. Generating and publishing defined reports on reconciliation quality will also be part of your duties. The ideal candidate for this position should have English language proficiency (fluent verbal and written communication) and experience in BPO and month-end/GL close activities. Working experience in SAP is preferred, along with expertise in MS Excel. Strong analytical skills, attention to detail, customer focus, and the ability to analyze issues/exceptions in processing and determine appropriate actions are essential qualities for this role. The shift timing for this position is from 12:30 PM to 10:00 PM. A qualified CA or equivalent (CMA/CPA/ICWA/ACCA) educational background is required.,

Job Description Join Pravat Behera Company as a Customer Care Executive in Agartala and take the first step towards a rewarding career in customer service. As a Customer Care Executive with Pravat Behera Company, you will be integral to our BPO/Customer Care team. This part-time position offers both day and night shifts and is perfect for individuals who excel in a dynamic environment and are committed to delivering exceptional customer service. In this role, you will handle customer inquiries, resolve issues, and ensure a positive customer experience. Your responsibilities will include managing communications via phone, email, and chat, and maintaining high standards of service. With Pravat Behera Company, you will have the opportunity to grow professionally and contribute to our goal of outstanding customer satisfaction. Responsibilities - Handle Inquiries: Manage customer inquiries through various channels such as phone, email, and chat for Pravat Behera Company. - Provide Information: Offer accurate and helpful information regarding products, services, and company policies. - Resolve Issues: Address and resolve customer complaints and issues in a timely manner. - Maintain Professionalism: Uphold a high level of professionalism and empathy in all customer interactions. - Build Relationships: Foster positive relationships with customers to enhance their experience with Pravat Behera Company. - Follow Protocols: Adhere to communication scripts and guidelines to ensure quality service. - Collaborate Internally: Work with internal teams to escalate and resolve complex customer issues. - Keep Records: Document customer interactions, transactions, comments, and complaints accurately. - Update Knowledge: Stay informed about Pravat Behera Company products, services, and procedures to provide accurate support. - Shift Flexibility: Adapt to working both day and night shifts, as needed for the part-time role. Requirements - Educational Qualification: Minimum 12th Pass for the Customer Care Executive role at Pravat Behera Company. - Experience Level: Freshers are welcome; prior experience in a customer service role is advantageous. - Communication Skills: Strong verbal and written communication abilities are essential. - Problem-Solving: Effective problem-solving skills to handle and resolve customer issues. - Customer Focus: A customer-centric attitude and dedication to providing high-quality service. - Adaptability: Ability to work flexible hours, including day and night shifts. - Teamwork: Capacity to work collaboratively with internal teams to address complex issues. - Professionalism: Demonstrated professionalism and empathy in customer interactions. Benefits - Competitive Salary: Earn a competitive salary ranging from 12,500 to 25,000 per month with Pravat Behera Company. - Flexible Work Hours: Part-time employment with flexible shift options, including day and night shifts. - Skill Development: Gain valuable experience and enhance your skills in a customer-focused role. - Supportive Environment: Work within a supportive team atmosphere at Pravat Behera Company, with opportunities for career advancement. Apply today to become a part of Pravat Behera Company as a Customer Care Executive and start a fulfilling career in customer service. We look forward to your application!,

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Any Diploma/Degree Good looking with decent personality. Must have Familiar to client interaction Must be well behaved and having good skills of speaking With Bike and Android phone Job Description: Collecting Documents From Clients

The Group: Sales Enablement & Learning sits within Morningstars Business Development and Sales group, which is responsible for helping for our clients build their businesses and provide better outcomes for investors The group is focused on serving some of the following client segments: advisors, wealth managers, asset managers, institutional investors, and fintechs Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with stakeholders across the organization to design, develop and execute impactful enablement and learning solutions for teams to grow their individual capabilities, build knowledge, and develop their skills This role is focused on the teams supporting customer support for the Direct Platform Product Suite, Data, Retail, and Sustainalytics, Morningstar is a global financial services firm with operating in 30 countries and has a 40+ year history developing best in class solutions that help investors (individuals as well as the financial advisors and institutions that serve investors) reach their financial goals We are committed to empowering investor success by providing the data, independent research, software and services that best meet the needs of the entire investment community, The Role: We are looking for an experienced and talented Associate for Customer Support Enablement and Learning based in Mumbai who will focus on delivering our enablement programs in market for Morningstars global Customer Support team for our Asia Pacific (including India) and EMEA regions Our global Customer Support team serves on the front lines of our client-facing organization and serve as an immediate resource for incoming client inquiries via phone, email and chat Delivering world class customer support is a critical component to the success of our sales process and client experience, and we are seeking a teammate who is passionate about enabling and elevating the skill set of our 100+ support colleagues in the region, Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with global stakeholders across the organization to design, develop and train on impactful enablement and learning to ensure the group has the skills, knowledge and process expertise to be effective and efficient in their roles The enablement program focuses on 4 key focus areas including: Industry Domain Knowledge, Product, Client Facing Skills and Sales/Service Operations, Responsibilities: Support onboarding program for teams, which includes organization of onboarding plans, resources to e-learning, facilitation of live sessions and coordination with managers on 30-60-90 day expectations, Partner with Enablement (including another Enablement Program Manager for Customer Support globally) and SMEs to develop and deploy training curriculum appropriate for Customer Support teams; this includes taking inventory of existing curriculum, identifying gaps and developing missing content, and determine fit for various training modalities (live, self guided/e-Learning) Be a key stakeholder and facilitator in the delivery of training programs including new go-to-market solutions, industry trends, client facing skill workshops, significant methodology changes and enhancements to existing solutions, Partner with Support leaders, Support teams, Product Marketing/Management, Operations, and other groups to identify overall training needs, develop and deliver appropriate enablement training and supporting content This includes managing stakeholder expectations and communications, Be resourceful to learn and master the complexities of the industry that Morningstar serves, Evaluate, iterate, and measure the adoption and impact of enablement content and training, leverage data to refine strategies and improve effectiveness Experience, Skills & Qualifications: Bachelors degree required, Ability to travel up to 10% both nationally and internationally to execute the program Proficiency training global and multi-solutions to teams 5+ years of experience in related skills including: customer support, customer success, training, sales enablement, learning and development, coaching/employee development, etc Demonstrated experience managing and facilitating/delivering content/curriculum delivered in multiple modalities (i-e live training, e-Learning, self paced, stand and deliver, hybrid, etc), Personality and ability to engage and collaborate well across complex and global groups including support managers, service reps, marketing and product management, Strong client focus and the ability to quickly and effectively build and sustain relationships and establish trust, Good understanding of financial markets and investment products (especially data, stocks, mutual funds, commodities, currency) with inclination to learning Strong understanding of customer support principles and customer-centric mindset to ensure training and enablement efforts align with empowering teams Dynamic and proven presentation and written communication skills are a must, Strong project management skills with demonstrated ability to manage multiple projects or priorities at once, Passion and commitment for adult learning best practices and techniques, Intermediate skills with PowerPoint and broad understanding of Enablement tools including but not limited to: LMS (i-e , Cornerstone), Sales Enablement Platform software (i-e Seismic), Spekit and solid aptitude for learning new systems and tools, Morningstar is an equal opportunity employer Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week Weve found that were at our best when were purposely together on a regular basis, at least three days each week A range of other benefits are also available to enhance flexibility as needs change No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues, I10_MstarIndiaPvtLtd Morningstar India Private Ltd (Delhi) Legal Entity Show

The Principal Learning Content Strategist Customer Experience (CX) is an individual contributor role. As a self-motivated professional, you will leverage your expertise to support Oracle University (OU) products, curate online subscription material aligned with the CX Product Strategy, contribute to content roadmap planning, and develop training content. Your responsibilities will include discovering, proposing, designing, and prototyping new teaching methods and learner engagement techniques for all audiences within Oracle University's CX educational offerings. You will play a key role in driving transformation, innovation, and best practices for Oracle University products and services, ensuring strategic alignment, rollout, and execution of CX-related educational offerings and programs within the Oracle University ecosystem. In this dynamic role, you must be eager to learn technology to support and deliver training using modern learning techniques in a fast-paced market and environment. You will be expected to develop relationships with Product Development teams to embed training strategy in product planning and release cycles. Collaborating with various departments at Oracle, you will align curriculum strategy to drive customer satisfaction and support. Additionally, you will be responsible for monitoring research and the competitive landscape to recommend solutions that enhance customer success. Your role will involve improving content impact and effectiveness through user research studies, benchmark analysis, and data collection. You will collaborate with Oracle University team members to drive value, resolve impediments, and advocate for the end user and stakeholder needs. Furthermore, you will contribute to learning activities around modern content design approaches and core practices. To qualify for this position, you should have at least 8 years of experience working with Oracle Customer Experience (CX) applications. You should possess practical knowledge and consulting field experience working with various Oracle Cloud Applications technologies related to Sales, Service, and Marketing. Additionally, soft skills such as stakeholder management, business insight, collaboration, effective communication, innovation, customer focus, and adaptability will be crucial for success in this role. The ideal candidate will have expertise in a specific Oracle CX Cloud technology environment, client-facing experience, and the ability to balance the needs of multiple stakeholders. You should be comfortable working in a global setting and have a proven track record of driving vision, purpose, and innovation. At Oracle, we value inclusivity, innovation, and empowering our workforce to contribute to our success. Join us in tackling today's challenges and thriving in a world of tomorrow's technology.,

As a UX/UI Designer at Amadeus, you will play a crucial role in enhancing the travel experience for both travelers and the teams working behind the scenes. Your primary responsibility will be designing product functionalities based on agreed solutions with stakeholders such as Business Analysts, Product Managers, and pilot customers. In this role, you will create user-interface designs that prioritize usability and adhere to design best practices. Your collaboration with customers and the project team will be essential in translating requirements into functional and user-friendly interfaces. Additionally, you will conduct idea and design workshops, develop wireframes and low-fidelity mock-ups, and facilitate the review and approval process with stakeholders. Your role will also involve reviewing and testing delivered software to ensure usability and design principles are met. You will analyze UI testing feedback from customers and incorporate it into the iterative design process. Staying updated on usability industry trends and best practices will be crucial, as you inspire the project team to continually enhance the application's design. The ideal candidate for this position will possess a degree in UX/UI Design or a related field, along with significant industry experience. You should demonstrate UI/UX design knowledge and experience through a diverse portfolio of designs. Strong creativity, visual design skills, and the ability to present designs effectively to stakeholders are essential. Familiarity with low and high-fidelity design practices, accessibility, responsiveness, Figma, end-user testing, and the Atlassian product suite is required. Experience with Agile development processes and excellent communication and interpersonal skills are also necessary. At Amadeus, we value diversity, equity, and inclusion, striving to create a culture that fosters belonging, fair treatment, and the attraction of top talent from all backgrounds. Join us in our mission to be a leader in DE&I within the tech industry and provide an inclusive employee experience that empowers every individual to achieve their full potential.,

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Fueled by a commitment to shaping the future, the company's employees exhibit innate curiosity, entrepreneurial agility, and a dedication to creating enduring value for clients. Genpact serves and transforms leading enterprises worldwide, including the Fortune Global 500, leveraging deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Manager P&C Insurance Broker Support Team. As a Manager, you will play a crucial role in guiding the team, streamlining processes, ensuring quality standards, and upholding client satisfaction. Your responsibilities will include optimizing team efficiency, goal achievement, and consistent delivery of high-quality services. This role demands working under stringent deadlines in a high-pressure business environment while fostering teamwork and leading a team of approximately 35 to 50 individuals. A key aspect of this role involves being deeply passionate about the business goals and challenges, and adept at leveraging analytics and technology to address them effectively. **Responsibilities:** - Lead and inspire a team of approximately 35 to 50 individuals to achieve their objectives. - Supervise daily operations to ensure smooth workflow management. - Provide guidance and support to team members for their professional growth and development. - Task allocation based on individual strengths and project requirements, along with conducting regular team meetings to review progress, address challenges, and brainstorm solutions. - Identify areas for process enhancement and implement best practices. Offer continuous coaching and feedback to aid team members in enhancing their performance. - Act as the primary point of contact for clients regarding service delivery. Ensure client expectations are not only met but exceeded, address client concerns promptly, and provide timely resolutions. - Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions, ensuring documentation is regularly updated and accessible to stakeholders. - Foster a positive work environment by promoting teamwork and collaboration. Implement conflict prevention strategies, enhance team cohesion, and address conflicts within the team fairly and promptly. - Ensure all processes comply with regulatory requirements and standard operating procedures (SOPs). Conduct regular audits to ensure compliance. **Qualifications:** **Minimum qualifications:** - Graduation in any stream. - Relevant experience in US P&C insurance lifecycle, encompassing pre-placement, placement, and post-placement activities (e.g., endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections, etc.). - Demonstrate and promote customer focus, collaboration, accountability, initiative, and innovation. - Proficiency in the English language, both written (Email writing) and verbal. - Strong attention to detail, analytical skills, and multitasking abilities. **Preferred qualifications:** - An Insurance Certification would be advantageous. - Ability to think strategically and operationally for the long term. - High customer service orientation. - Excellent written and verbal communication skills. - Proficiency in statistics. - Highly motivated and achievement-oriented. - Previous experience with any Project or GB certification would be beneficial.,