751 Customer Focus Jobs - Page 29

Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site, Rising to every challenge and solving problems, Giving tours to prospective customers, Upselling to existing customers, Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG, What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career, great induction training and excellent ongoing learning and development, fantastic promotion prospects, generous, achievable quarterly/commission incentives and sociable hours, access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing, About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience, Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day, Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for, Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you, Above all, youll be key to ensuring all our customers only ever receive a truly world-class service, And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be, About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow, With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow, Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023, We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres, So dont hesitate Apply today and lets work together to help millions of people have a great day at work,

Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site, Rising to every challenge and solving problems, Giving tours to prospective customers, Upselling to existing customers, Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG, What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career, great induction training and excellent ongoing learning and development, fantastic promotion prospects, generous, achievable quarterly/commission incentives and sociable hours, access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing, About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience, Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day, Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for, Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you, Above all, youll be key to ensuring all our customers only ever receive a truly world-class service, And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be, About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow, With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow, Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023, We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres, So dont hesitate Apply today and lets work together to help millions of people have a great day at work,

Job Overview Provide medical expertise on pharmacovigilance services to divisions as requested The Associate Medical Safety Director participates in all aspects of Medical Safetys involvement on assigned trials and stand alone safety projects with appropriate oversight from management or more senior medical safety directors, Essential Functions Perform medical review and clarification of trial-related Adverse Events (AEs) and post-marketing adverse drug reactions (ADRs) including narrative content, queries, coding, expectedness, seriousness, causality and company summary Compose, edit and medically review Analyses of Similar Events (AOSE) for expedited cases as appropriate based on regulatory requirements Serve as an internal consultant to pharmacovigilance case processing teams on projects being supported Provide aggregate reviews of safety information, including clinical data, to maintain oversight of a products safety profile Provide coding review of AEs, Past medical history, Concomitant medications or other medical data listings to verify and medically vet clinical data Represent safety and clinical data review findings during client meetings Provide medical review and edits to IND Annual Reports, EU Periodic Benefit Risk Evaluation Reports, EU Periodic Safety Update Reports, EU Development Safety Update Reports, US Periodic Reports Provide medical review and edits of Development Risk Management Plans, EU Risk Management Plans or US Risk Evaluation and Mitigation Strategies Provide medical oversight for label development, review and change Provide medical support and attendance at Data Safety Monitoring Board Meetings Attends and contributes medical safety evaluation on Safety Monitoring Committees Provide medical safety contributions to the Integrated Safety Summary or Common Technical Document Provide medical review and edits to Drug Safety Reports or other benefit-risk assessments Review and sign off on both the Project Safety Plan and the Medical Monitoring Plan per medical safety scope agreed in contract Perform Medical Safety review of the protocol, Investigative Drug Brochure (IDB), and/or Case Report Forms (CRFs) for appropriate safety content and data capture, Act as Global Safety Physician or Assistant or Back-up on projects as assigned Attend project meetings, medical safety team meetings, and client meetings as requested Ensure coverage for all medical safety deliverables within regulatory or contracted timelines Provide medical escalation support for medical information projects Provide medical escalation support for EU Qualified Persons for Pharmacovigilance projects 24 hour medical support as required on assigned projects Maintain awareness of medical-safety-regulatory industry developments Line manage a team of regionally based physicians performing the tasks of a global medical safety physician ensuring operational delivery of assigned projects and professional development of direct reports Participate in the Global Medical Safety Management Team to drive service line growth, differentiation, and strategy Represent global medical safety service line to regional stakeholders, internal and external Hold at least bi-monthly meetings with direct reports to discuss, at a minimum: project status, including timelines, delivery updates, financial aspects of the group or project, and potential risks, associated mitigation and support required; status of any initiatives that they may be involved in; the team's utilization rates; the direct report's training and other administrative obligations, such as Standard Operating Procedures (SOPs) and corporate training mandates; personnel issues; and career or training objectives, Create and implement plans for measuring and improving employee engagement ensuring global consistency Maintain open and regular communication with direct reports to ensure a supportive working environment, Efficiently conveying messages from leadership to direct reports and teams, as well as effectively communicating issues and opportunities up to leadership, Might be needed to serve as the designated substitute or alternatively ensure coverage is in place for direct reports during their absence or in case of turnover, Prepare, present and respond in bid defense meetings and discussions May input into more complex requests for information (RFIs) or requests for proposal (RFPs) Liaise with Business Development to give timely inputs regarding the feasibility of all new proposals going out to clients, Contribute at IQVIA internal cross-functional project team meetings interfacing with other functional leads customer project status meetings and oversight group meetings Subject Matter Expert (SME) Meetings, as appropriate, Qualifications Other A medical degree from an accredited and internationally recognized medical school with a curriculum relevant to general medical education Req Three (3) years of clinical practice experience (e-g graduate medical training) with two (2) additional years in the pharmaceutical or associated industry in any role Or equivalent combination of education, training and experience Req Knowledge of applicable federal and local regulations and guidelines pertaining to clinical research including knowledge of regulations and guidelines pertaining to safety and good clinical practice Knowledge of clinical trials and pharmaceutical research process Strong business acumen; financial management and budgeting skills, Proven Staff management skills, strong leadership, motivational and influencing skills, Strong project management; strategic planning; delegation and organisational skills Proven ability to work on multiple projects and manage competing priorities, Confident in raising and discussing sensitive topics without management intervention and in communicating effectively with senior levels of management in both IQVIA and customer organizations, Demonstrated ability to remain calm and assertive yet diplomatic in more challenging interactions with customers and colleagues, Excellent communication (both verbal and written), presentation and negotiation skills, Ability to establish and maintain effective working relationships with coworkers, direct reports, managers, and customers at a senior level, Autonomous independent decision-making; problem solving and judgment skills, Strong customer focus; account and alliance management and experience in customer contracting models, Proven ability to professionally network; present and lead at meetings/ teleconferences, Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities, Demonstrate excellent flexibility; self-motivation; creativity; innovation and solutions driven approach, Demonstrates financial awareness Promotes good practices to manage financial performance Strong ownership skills: take initiative and move forward with limited guidance, A valid medical license, or equivalent, from the country or region in which he/she resides and works Pref IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide Learn more at https://jobs iqvia

HIRING FRESHERS BUSINESS ANALYST BE B.TECH CSE,IT,ECE,EE,MCA,MBA 2022,23,24 Passout WITH Good communication Immidiate Joiner only

Handle incoming or outgoing and inbound calls, from customers Resolve product or service-related issues promptly Achieve performance metrics (e.g., average handling time, CSAT) Lead Generation and retention experience is a plus.

Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)

locationsPune Iposted onPosted 30+ Days Ago time left to applyEnd DateMay 26, 2025 (6 days left to apply) job requisition idJR31760 Job Title Sales Engineer About The Role Exp 4-5 years Education Bachelors Degree in Engineering Travel1-2 times in a year if required. Technical Skills: Ability to understand the system concepting and tender documents of complicated Warehouse projects either independently, as a member of a team for large projects. Is in full control of quality, cost and progress of sales process up to normal projects. Should have process knowledge of warehouse operation. Automation background will be an added advantage. Has the flexibility to work simultaneously on several projects and have the ability to set priorities. A strong customer focus is essential. Other Skills Customer focus, Communication & Presentation, Good understanding of critical & commercial topics, Time Management, Co-ordination, analytically strong mind, Excellent technical understanding, logical and tactical thinking skills, Dedicated & responsible team player. About The Role Concepting The sales team converts the customer requirements and needs into a competitive system concept. The most important tasks for the concepting stageList all customer requirements Analyse and process collected data Draw up various viable concept solutions Assesses & reviews the various concept solutions Prepare the quotation document and present solution The sales engineer is in charge or will have a supporting role (large projects) of composing the quotation document. Important tasks/responsibilities for the sales phase areTransform the concept into a system layout drawing together with Sales layout engineer Select the appropriate equipment (incl. resale equipment) from the material flow diagram Carry out the detailed price calculation and taking the full ownership of pricing of larger projects end to end. Coordinating with different supply chain team for cost/prices Prepare for internal pricing check Prepare detailed quotation document for all the inclusion and exclusion Present solution and proposal document to the customer if needed Coordinate with cross functional stake holders and maintain the meeting records. Control and keeping up with the project The sales engineer is keeping up with the project for both the sales and operational phasesControl of project file in the sales phase Keeping up with the as sold project and the system concept

About the Role The Head of Product (Director) reports directly to the founders. The charter for this role includes The Head of Product will Lead the overall product roadmap for the company, lead analyses of the competitive environment, customers and product metrics to determine the right set of features to develop Develop a comprehensive product roadmap to deliver on business goals Drive product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements Work cross-functionally and with the Product Development team to bring features live to the site Clearly communicate product benefits to our users and internal stakeholders Partner with Go-To-Market (Product Marketing & broader Marketing, Sales, Customer Success and more) Ideal Persona 10+ years of experience in a product management or equivalent role Proven experience building consumer and mobile products with a demonstrated ability to drive product planning, development and launch Managerial experience leading teams of 10+ Product Managers with ability to manage and lead across highly cross-functional teams Demonstrated ability to communicate findings clearly to both technical and non-technical audiences Must have experienced the early stage ( 0->1) and ramp up ( 1->n) journey in a B2C company building Ninja at first principles problem solving; Double Ninja in building & scaling complex processes

Roles and Responsibilities: - Manage client relations and operational workflows. - Support business objectives and ensure efficient processes. - Collaborate with internal teams and meet service standards. Required Skills: - Communication and problem-solving. - Customer focus. - Analytical and proactive mindset. Key Skills: Operations, Client Management, Workflow Management, Customer Service

About the Job: The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Manager for Technical Support to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing an excellent service for our enterprise customers. You'll work with your peers around the world to guide initiatives and continually develop technical team members. We will need you to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving the customer experience. What will you do? Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL) Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction Promote and guide continuous professional and personal development of team members Improve knowledge management, customer-centric support, and issue problem solving Coordinate improvement programs for global support processes and procedures Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers Receive assignments in the form of objectives and define how to use resources to meet schedules and goals Provide guidance to associates within the established company policies; recommend changes to policies and procedures Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue Follow processes and operational policies in selecting methods and techniques for obtaining solutions Act as an adviser to associates to meet schedules and resolve technical problems What will you bring? Previous commercial experience in a customer service or technical support environment, in a technology-oriented company or department Proven ability to learn and apply new skills and processes quickly, and coach and teach others Demonstrated experience managing a team with customer focus and service orientation Ability to identify potential, develop people, and motivate and build a team Solid troubleshooting skills and a passion for problem solving and investigation Ability to handle multiple tasks at once, prioritize, and work under pressure Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions Solid leadership and coaching skills Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates Good written and verbal English communication skills The following are considered a plus: Commercial Linux experience in the enterprise sector Knowledge of support systems and tools Appreciation and passion for open source software

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE. LocationMumbai, Kalwa / Gurgaon DLF Cyber Park OrganizationSiemens limitedSmart Infrastructure Electrification & Automation - Customer Services Protection & Automation Mode of employmentSiemens Direct Contract Responsibilities? 1. Preparation of techno-commercial offers for Protection & Automation Services business that includes Relay Retrofit, Busbar Protection Augmentation, Spare Parts, SCADA Integration/Upgradation projects 2. Understanding the existing system, collaborating as required with inhouse engineering & commissioning teams, and ensuring a technically compliant proposal 3. Collaborating with Sales & Promoter Teams for a clear winning strategy on case-case basis 4. Quality and result-oriented, having entrepreneurial spirit and strong customer focus Qualifying Criteria: Bachelor"™s degree in electrical engineering with at least 5-7 years of experience in Protection & Automation products and services Should have exposure to business of Retrofits & Upgradation projects, Spare parts of Protection & Automation Products and Solutions Should be familiar with market & customer base within India. Ability to drive the activities for fulfilling the business targets Team Player with excellent communication skills and develop a network of trust and collaboration with all internal and external partners involving Sales, Execution, HQ and ICB partners WE"™VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU? We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place- where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE" PositionSales Manager- Energy Automation System (EA-PA Sol) DepartmentSI EA PA Sol- TG (Domestic) LocationGurgaon From our EA-PA Sol Business Unit, India, Siemens are looking for a Sales Professional who will be responsible to make techno-commercial proposal for Generation, Transmission and Renewable segments. What will you manage? Responsible for pre-sales and sales activities like product approvals, spec-in, customer presentations. Preparation of most competitive techno-commercial offer as per specifications and processes. Engage in negotiations with customers to secure the orders. Planning and forecasting of Sales number via CRM tools. Responsible for establishing and maintaining CRM with allocated customer. Promote Siemens Solution, Product and Services with allocated customers. Co-ordinate with SCM to do negotiation with internal or external suppliers /vendors. Coordinate with PLM/R&D departments for special topics like Cyber Security, Digitalization, PMU/PDC, PMS System etc. Co-ordinate with execution team for smooth execution of project. Knowledge of competitors product portfolio and technical solution. Who are we looking for? A candidate with the following features: We are seeking for a full time Degree in Electrical or Electronic Engineering with 7-8 years experience in sales or tendering for control, protection and automation of electrical equipments is required specially is Substations or Power plants. Professional expertise in Grid applications like CRP, SAS, PMS, VMS, AMS, Self-healing, Distribution automation etc. Good knowledge of Numerical relays, RTU, Gateways, OWS, EWS and communication protocols like MODBUS, IEC 61850, IEC 101/104, OPC protocol etc. Good knowledge of interpretation and application of the electrotechnical languages, symbology, and IEC standards. Excellent Networking, Communication and Presentation skills. Available to travel for national and international business trip. Self-motivated, quick and assertive. Calm, collected and collaborative work well under pressure and comfortable with change and complexity in dynamic environments. Interpersonal and Communication Skills with strong customer focus on both internal and external customers. Should be a team player with fluent in English (both written/spoken). SKILLS and PERSONAL QUALITIES Interpersonal and Communication Skills. Strong customer focus on both internal and external customers. Should be a team player. Able to work with minimal supervision. Able to work in a multinational environment. "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WEVE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU? Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure athttps://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers atwww.siemens.com/careers"

SAP R/3 Data Archiving & Information Lifecycle Management tools, Document Archiving and Printlist Archiving SAP Legacy decommissioning using Dart, SAP ILM software & Open Text. Configure Retention policies, Audit policies based on legal requirements across countries with ILM system. Configure ILM technical configuration, Retention warehouse, extraction methods etc. Should have been involved in at least 2 end to end SAP Archival implementation and worked as a Consultant on SAP Archiving activities. Understand Business processes and Map or identify the archive objects required. Experience in Retention policy management Expert in Creating archive files and snapshots Experience/Knowledge in data destruction Database growth Analysis, Planning the Archiving strategy, Techno-functional knowledge of the data dependent tables for different modules in SAP. Implementation of Print List Archiving, implementation of Document Archiving, Implementation of Archiving object. Scheduling of archiving jobs and monitoring job logs. Prepare archiving statistics. Monitor System performance and implement correction notes as applicable Proficiency in SAP ILM configuration, ArchiveLink, ADK files, and ILM-certified storage systems. Understanding of SAP Basis and HANA database concepts. Familiarity with integration tools and technologies (e.g., OpenText, Content Server). Preferred Certifications: SAP Certified Technology Specialist - SAP ILM SAP Certified Application Associate - Data Archiving and ILM Key Deliverables: Successful implementation of ILM solutions tailored to business needs. Reduced system downtime and storage costs. Compliance with legal and regulatory requirements for data management.

The Product and Proposition?Manager is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the product?strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues, and the bank,?achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Demonstrate a good understanding of the Bank’s Customer Strategy, in order to support in delivery of this Strategy, by designing and developing solutions that are tailored to customers’ needs. Build extensive knowledge of products and services used across applicable Product and Proposition teams, as well as a good understanding of the financial services industry (and relative positioning of the company’s products and services), and use this knowledge when developing products and services Define the priorities for delivering the outcomes needed to deliver the Strategy and lead execution of the priorities Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise. Contribute ideas as to how Barclays can respond to disruption from new business models, including disruptive models enabled by new Fintech developments. Leverage partnerships with teams across Barclays to understand and optimize the operational model to deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business. Advise and influence decision-makers using data, evaluative judgement and comprehensive understanding of the products and services within the team’s remit. Possess strong awareness of, and be able to apply, the regulatory and legal requirements needed to maintain product/service integrity and manage risk in the team by creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; making timely escalations and adhering in all ways to the Enterprise Risk Management Framework. Essential Skills/Basic Qualifications : Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognizes the importance and impact of digital transformation on the bank. Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs. Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes. Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making. Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues. Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritizes the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the bank's Risk and Control Framework and taking oversight and/or accountability for mitigating risk Desirable skills/Preferred Qualifications : Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilizes these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognizes how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyze information using various sources and different perspectives. Recognizes the significance of exploring and dissecting information in order to tackle tasks, decisions or issues

We are seeking an enthusiastic and customer-focused Customer Success Associate to join the Uphance team. This is an entry-level position ideal for fresh graduates or candidates with up to 1 year of experience.

About Us: Art India is a premier textile company renowned for its exceptional rugs and cushions. We blend artistry with functionality in every product we create. We are looking for a dynamic and forward-thinking Business Development Executive to elevate our brand visibility and build lasting client relationships through innovative communication and strategic engagement. Job Overview The Business Development Executive is responsible for identifying new business opportunities, building and maintaining relationships with clients, and helping to grow the company's revenue. The role typically involves a combination of sales, marketing, and strategic planning activities. A BDE works closely with other teams such as sales, marketing, product development, and management to drive the business's growth. Roles & Responsibilities Lead Generation & Prospecting Identify and generate new business opportunities through research, networking, cold-calling, emails, and social media outreach. Qualify potential leads and turn them into clients by understanding their needs, pain points, and challenges. Maintain a pipeline of prospects and track interactions with potential clients. Client Acquisition Develop and execute strategies to acquire new customers or clients. Present business solutions and offerings to prospective clients through meetings, presentations, and proposals. Negotiate contracts, close deals, and ensure client satisfaction. Relationship Management Build and nurture strong, long-term relationships with existing and potential clients. Act as the main point of contact between clients and the company, addressing any concerns or queries. Ensure repeat business and foster loyalty among key accounts. Market Research & Competitive Analysis Conduct market research to identify new trends, competitors, and customer needs. Gather insights on competitor offerings, positioning, and market activity to guide the companys business strategies. Strategic Planning & Business Growth Work closely with senior management to develop business strategies, goals, and plans. Identify new business sectors and markets to enter or expand within. Collaborate with marketing and product teams to tailor offerings for specific market needs. Sales Reporting & Forecasting Regularly update sales forecasts and provide insights into market conditions. Maintain accurate records of sales activities, opportunities, and outcomes in CRM tools. Report progress against targets, revenue goals, and sales pipeline to senior management. Collaboration with Cross-Functional Teams Work with marketing to develop campaigns that resonate with target audiences. Collaborate with the product development or operations teams to ensure solutions meet client needs. Engage with the legal or finance departments to prepare contracts, budgets, and pricing structures. Negotiation & Deal Closing Negotiate pricing, terms, and contractual agreements with clients. Close business deals effectively and ensure both client and company needs are met. Ensure timely and successful delivery of solutions according to client needs and objectives. Customer Feedback & Product Improvement Collect feedback from clients regarding services or products provided. Provide insights to the product and marketing teams on customer requirements and areas for improvement. Event & Networking Participation Attend industry events, trade shows, and conferences to build a professional network. Represent the company and its offerings at various business and networking events.

German Lang Expert Exp min 3yrs German Language proficiency : (B2/C1 level) Any Grad CTC : 7.5lpa max 2 way cab facility Candidate location must be Hyd Interested call/whatsapp Ayesha @7989178395 Required Candidate profile Minimum 3 years of relevant experience. High level of customer focus and excellent attention to detail, first-rate organizational skills.

Job Overview: We are seeking a Professional to drive our seller onboarding process. The ideal candidate will be responsible for reaching out to potential sellers via tele sales and conducting in-person visits to onboard them onto our platform. This role requires excellent communication skills, a persuasive attitude, and a passion for sales. Key Responsibilities: Tele Sales: Conduct outbound calls to potential sellers to introduce our platform and services. Understand seller needs and effectively communicate the value proposition of joining our platform. Follow up on leads and ensure timely onboarding of interested sellers. Achieve and exceed daily/weekly/monthly targets for calls and seller onboarding. Seller Onboarding: Visit potential sellers in person to build relationships and explain the onboarding process. Conduct product demonstrations and provide training to sellers on how to use the platform. Collect necessary documentation and assist sellers in completing the registration process. Address any concerns or queries sellers may have during the onboarding phase. Relationship Management: Maintain strong relationships with onboarded sellers to ensure continued engagement with our platform. Provide ongoing support and resolve any issues that sellers might face. Reporting: Track and report on daily activities, including calls made, sellers visited, and onboarding progress. Provide feedback and suggestions to improve the onboarding process and increase seller satisfaction. Qualifications: Proven experience in tele sales, field sales, or a related role. Excellent verbal communication and interpersonal skills. Strong persuasive and negotiation skills. Ability to work independently and as part of a team. Proficiency in using CRM software and other sales tools. Willingness to travel locally to meet with sellers. High level of self-motivation and a results-driven approach. Education: Bachelors degree in Business, Marketing, or a related field (preferred). Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and development.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of an MT, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities • Process Purchase Order, Non-Purchase Order (FI), eInvoices as per the established process • Reconcile the processed work by the team verifying entries and comparing system reports • Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries • Production planning on a daily basis and allocating the inflow volume to respective team members • Pay vendors by monitoring contract/PO terms, discount, scheduling and preparing checks/Fund Transfer Orders, resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments • Process travel and expense reports of employees by receiving and verifying expense reports for advances and receipts • Good knowledge of excel reports like Pivot table, formulas, formatting and cleansing the data • Resolving queries like wrong posting, reversal, and corrections • Support team members in processing corrections by clarifying their doubts and confusions • Ensure SOP’s are reviewed frequently and the latest updates are incorporated post-client signof • Maintain 100% accuracy of invoice processing and monthly reports • Report taxes whilst processing region-specific invoices as per the requirement • Understanding of Helpdesk operations would be an added advantage Qualifications Minimum qualifications/skills • University graduate in any discipline Preferred qualifications/skills • Bachelor/Master of Commerce or Business Administration • Relevant work experience in AP preferably in the Oil and Gas industry • Must have sound knowledge of written and spoken English • Preferable to have practical knowledge of SAP • Preferable to have practical knowledge of Reporting and Service Now • Understanding of Source to Pay process is a plus • Excellent time management and planning skills • Attention to detail, good analytical and problem-solving capabilities • Drive to achieve results and deliver on goals Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

So, what’s the role all about? We are seeking a strategic, experienced, and customer-obsessed Director of Customer Support to lead and scale our global support operations for our Enterprise SaaS platform to the Financial Services industry. The group includes functions as Cloud Support, On Premise Support and Managed Services. This role involves managing a global support team, ensuring high-quality service delivery, and working closely with engineering, sales, and product teams to provide timely solutions to customers. The director will also drive operational improvements, set strategic goals, and ensure that the support team meets all service level agreements (SLAs) while maintaining a focus on customer satisfaction and business growth. What you will be doing? Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1–3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department’s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes? Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

We are looking for a Associate Technical Project Manager to assist in the planning, coordination, and execution of technical projects. This role is ideal for someone who has a solid understanding of technology and project workflows and is looking to grow into a full Technical Project Manager role over time. You will work closely with Technical Project Managers, developers, designers, QA teams, and other stakeholders to support smooth project delivery and ensure all pieces of the puzzle come together effectively. Key Responsibilities Project Support & Coordination Assist TPMs in breaking down project requirements into actionable tasks. Help track timelines, progress, and dependencies across the team. Schedule and run stand-ups, sprint planning, and retrospective meetings. Documentation & Reporting Maintain clear and up-to-date project documentation including status reports, risk logs, timelines, and task trackers. Help prepare reports and presentations for internal and client meetings. Communication & Follow-ups Act as a point of contact for internal communications on project status. Ensure timely follow-ups on assigned tasks and flag bottlenecks early. Task & Resource Tracking Monitor task allocations, team workloads, and sprint boards. Ensure deadlines are being met and escalate any blockers to the TPM or team leads as needed. Quality Checks & Testing Support Coordinate with QA teams to ensure that deliverables are tested against requirements. Assist in unit testing of core use cases before and after deployments. Deployment Coordination Support the deployment process by coordinating with developers, QA, and DevOps. Ensure final checklists are in place and deployments happen with minimal disruption. Process Improvement Help refine project processes by identifying gaps or inefficiencies. Bring ideas to improve team velocity, documentation, or communication flows. Requirements and skills 1-3 years of experience in a project coordination or support role (preferably in a tech environment) Basic understanding of software development lifecycles and agile methodologies Strong organizational skills and attention to detail Clear and effective verbal and written communication Comfort using tools like Jira, Trello, Asana, or similar Proactive mindset with a willingness to learn and grow into a leadership role

Job Summary: The Customer Engagement and Central Support Lead will be accountable to oversee the full lifecycle of customer engagement from post-sale to post-handover, ensuring seamless experiences across all touchpoints. The role will be responsible to manage a dedicated team to deliver proactive, empathetic and responsive serviceenhancing customer satisfaction, loyalty and brand advocacy. The incumbent will also be responsible to enhance the repeat sales and contribute towards the topline. Key Responsibilities: Post-Sale Customer Journey (Pre-Handover) 1. Drive and improve customer engagement : Lead the team in delivering a personalized engagement plan from booking to possession, ensuring proactive communication and optimized touchpoints to keep customers informed, valued and connected to the brand. 2. Improve customer experience across all touchpoints : Enhance the pre-handover customer journey by identifying and addressing service gaps, while ensuring seamless, transparent communication across Sales, Projects and Finance functions. 3. Drive NPS, C-SAT and related initiatives : Establish KPIs and feedback systems to monitor Net Promoter Score (NPS), Customer Satisfaction (C-SAT) and resolution efficiency, leveraging insights to enhance the customer journey, build trust and reduce churn rate. 4. Manage escalations from senior management : Act as the escalation point for leadership-raised concerns, ensuring prompt resolution through root cause analysis and guiding the team in handling complex cases with professionalism and empathy. Post-Handover Journey (Resident Experience) 5. Improve handover experience : Oversee seamless handover operations and ensure the customer relations office functions as an efficient, customer-centric service hub for new residents. 6. Plan and execute customer events : Organize community events and loyalty initiatives to strengthen resident engagement, foster brand affinity and encourage word-of-mouth advocacy. 7. Manage facility support and continuous customer service : Collaborate with facility management to resolve maintenance requests swiftly, ensuring ongoing, reliable support for residents and a superior living experience post-handover. Qualifications and Skills: 1. Education : Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred). 2. Experience : 15+ years of experience in customer engagement or customer service roles, preferably within the real estate or hospitality industry. Proven track record in driving NPS/C-SAT improvements and leading customer-centric initiatives. Skills : Business Ownership, Influence & Negotiation, Excellent Communication, Stakeholder Management, Collaboration & Customer Focus.

Vacancy for MBA/PGDM fresher Job Title: Business Development Manager Details of the Position: Position: Business Development Manager Direct Reports: Branch Manager Function / Department: New Channel- Women Direct Roles and responsibilities 1. Customer onboarding through Digital Media Create engaging content and campaigns on social media to generate leads and increase the company's visibility on social platforms in association with marketing team. Regularly monitor social media analytics to assess the effectiveness of prospecting efforts and adjust strategies accordingly. 2. Identifying Prospects through Activities: Conduct community events and worksite activities to identify and attract potential clients through engagement. 3. Appointment Scheduling and Prospect Meeting: Employ effective outreach techniques to schedule appointments with qualified prospects based on the generated leads Coordinate with the prospects to ensure seamless transitions from appointment scheduling to prospect meetings. 4. Need-Based Proposition: Analyse client needs through effective communication and product suitability analysis. Act as a strategic partner, understanding clients' goals and providing solutions that align with the objectives. 5. Customer Onboarding: Guide clients through the onboarding phase, ensuring a smooth transition and addressing any concerns. What you must have: Minimum Graduate. Minimum 0-1 years' experience in insurance sales. Negotiation Skills/Communication Skills. Ability to multi-task and handle responsibilities at once. What you need to bring to the table: Negotiation Skills. Comfortable working with digital tools. Good Verbal & Written Communication Skills Both face to face and virtually. Business Acumen, Interpersonal Skills. Strong Customer Orientation. Desired Skills and Qualifications: Customer Focus Digital Proficiency Problem-Solving Collaboration Adaptability

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

We require a CRM to handle all warehouse related queries of warehouse along with it's billing.