2066 Customer Focus Jobs - Page 29

Shortlist, onboard, and certify Partners and Technicians to build a skilled workforce. Ensure availability of resources and manage upgrades or terminations as required. Conduct initial training, reskilling, upskilling, and periodic refresher programs to maintain high standards. Deliver hands-on field training through On-the-Job Trainings (OJTs). Track KPIs and performance metrics of partners and technicians to monitor effectiveness. Take corrective actions based on evaluation outcomes to improve team performance. Guide and support issue resolution within the defined Turnaround Time (TAT) to ensure customer satisfaction. Conduct audits, inventory reconciliation, and inspections of FTTx device...

As an Account Manager at I2k2, your role involves developing long-term relationships with a portfolio of clients and serving as the primary point of contact for customer interactions. You will work closely with key business executives, stakeholders, and internal teams to ensure the successful delivery of solutions according to customer needs and objectives. Here are the details of your responsibilities and qualifications: **Role Overview:** You will be responsible for managing and developing client accounts to establish and maintain favorable relationships with clients. Additionally, you will lead a team of Account Managers dedicated to meeting the operational needs of assigned client segmen...

As a Product Manager at an early stage to Series C startup, your role will be crucial in defining, developing, and launching software products that cater to customer needs and align with business objectives. You will collaborate closely with cross-functional teams including engineering, design, sales, and customer support to ensure the successful delivery and adoption of products in the market. Key Responsibilities: - **Product Strategy & Roadmap Development:** Define the product vision, strategy, and roadmap by analyzing market trends, customer requirements, and competitive positioning. Ensure alignment of product goals with company objectives and communicate the roadmap effectively to stak...

Join us as a Customer Service & Operations Unit Leader. If you have strong team leadership experience, this is a chance to lead, manage, and coach a team to deliver outstanding customer service through telemarketing, telesales, and retention activities. We'll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose. You'll be recognized for delivering a first-class outbound and inbound telephony and digital service to our prospective customers and existing customers. This role is being offered at the associate vice president level. **Role Overview:** As a Customer Service & Operations Unit...

As a Marketing Manager at our company, you will play a crucial role in leading our marketing efforts. Your responsibilities will include: - Participating in the development of branding and corporate identity initiatives. - Developing and implementing marketing plans, including promotional calendars, new product introductions, and other marketing projects. - Managing marketing budgets and sales forecasting. - Establishing and growing a target market share. - Monitoring costs and budgets effectively. - Conducting customer, brand, and product research initiatives. - Providing expert advice on innovative advertising, public relations, social media, and events. - Negotiating with media partners t...

As a Catalogue Manager/Assistant Manager, your role involves overseeing the development, organization, and maintenance of the company's product catalogue to ensure accurate and effective presentation to customers. **Key Responsibilities:** - **Catalogue Management:** - Develop, update, and manage the product catalogue with accurate representation of all items. - Maintain product descriptions, specifications, pricing, and images. - **Data Management:** - Oversee collection, entry, and validation of product data from various sources. - Analyze catalogue performance metrics and implement improvements based on data insights. - Monitor and address data discrepancies promptly. - **Cross-Functional...

Business Development - SoB Management, New Business Acquisition Order Management, Schedule Adherence Customer Management, Audits Coordination with Production, NPD, Engineering , Quality on topics such as NPD, Quality, Delivery Sales Budget, MIS Required Candidate profile Candidate with work experience with Cold Forging companies preferred

Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies which would enable you to support our customers. Critical thinking is something that youll leverage on an ongoing basis as each customers situation is unique therefore you will need to be creative with your solutions. Our strong team-based environment ensures that if you get stuck or need some help, youll always feel supported. WHAT THE ROLE OFFERS: Representing OpenText acting as first point of contact for all technical inquiries regarding Data Protector and its integration into external environments. Utilizing exceptional written and verbal communication skills while supporting customers ...

Responsibilities and Ownership: Strategic Program Management & Cross-Functional Leadership: Lead high-impact, cross-functional revenue programs that align HQ and regional teams around shared business outcomes. Drive structured program management frameworks (e.g., OKRs, cadences, stand-ups) to keep teams aligned, accountable, and moving forward. Anticipate roadblocks and proactively surface risks, dependencies, and solutions to ensure forward momentum on critical initiatives. Collaborate closely with HQ stakeholders to ensure cohesive prioritization, transparency, and strategic decision-making across global revenue operations. Communication & Executive Alignment: Serve as a trusted partner an...

Qualifications Bachelor's degree in in Electrical / Mechanical / Industrial Engineering Sales and Marketing skills Experience in the Energy or Sustainability industry is a plus Proven track record of successful sales and marketing strategies Marketing / Sales experience of Industrial and Commercial customers, direct sales rather than through distributors - Work experience in Energy Efficiency / Safety / Reliability / Sustainability streams/Power System Studies, ETAP - Handling customers with different processes like buildings, various industrial processes Basic knowledge of software platforms like EMS / BMS etc. Key Responsibilities and Deliverables Clear understanding of Bigeta Energy Servi...

As a Service Manager at Carrier Commercial Refrigeration, you will play a crucial role in driving growth in the service business. Your primary responsibilities will involve revenue management, customer focus, operational excellence, team leadership, data-driven insights, and more. **Key Responsibilities:** - **Revenue Management:** - Develop and execute strategies to increase service contract sales, spare parts, and other revenue streams. - Monitor and report on revenue performance and identify areas for growth and improvement. - **Customer Focus:** - Build and maintain strong relationships with clients to ensure satisfaction and loyalty. - Gather customer insights to inform service offering...

As a Team Leader Operations at Sagility, your primary responsibility will be to assist in managing overall account performance and financial profits by coaching and developing Sr. process consultants to deliver quality performance. Your focus will be on managing Sr. process consultants to ensure successful day-to-day operations. **Roles & Responsibilities:** - Answer incoming queries through email or call and take appropriate action - Maintain customer satisfaction ratings based on explicit criteria set forth by the company - Attend mandatory training sessions to stay updated on any changes in the policy - Conduct one-on-one call listening and provide feedback - Conduct refresher training se...

As a Resolution Specialist, your role will involve developing and implementing effective strategies to manage delinquent accounts within the ARC sector. Your responsibilities will include: - Strategy Development: Creating and executing resolution strategies to minimize overdue accounts. - Portfolio Management: Monitoring collections portfolio, analyzing trends, and implementing corrective actions for improved collection efficiency. - Legal Coordination: Collaborating with the legal team to manage cases requiring legal intervention and following up on legal proceedings. - Reporting: Preparing and presenting regular reports on resolution activities, performance metrics, and recovery rates to s...

As an experienced professional with over 3 years of relevant experience in Supervision of surface preparation & coating activity, you will play a crucial role in ensuring the successful completion of coating projects. Your key responsibilities will include: - Conducting stage inspections of surface preparation and coating processes to ensure quality standards are met. - Familiarity with obtaining Permit to Work (PTW) and conducting Tool Box Talks to maintain safety protocols. - Collaborating with various internal departments for painting-related activities to ensure seamless project execution. - Preparing Hazard Identification Documents and identifying environmental requirements to promote a...

As a Manager - SOX Compliance at Bunge, your role will involve supporting the Bunge Global SOX Compliance program and other initiatives in internal controls and process improvements. You will collaborate with the Global/Regional SOX teams and process/control owners across the organization to ensure compliance to SOX 404 and related requirements. Your main accountabilities will include: - Supporting and facilitating the Bunge Global SOX Compliance Program and related initiatives from BBS - Working with Global SOX PMO and business process/control owners for standardization of key controls and testing process - Building a Continuous Control Monitoring (CCM) strategy to elevate Bunges control en...

Role Overview: As an Associate SCORE Administrator at EY, you will play a crucial role in managing the rigorous global assessment process of the SCORE (System for Communication Oversight, Review and Evaluation) Administration team. Your responsibilities will include ensuring that users comply with EY guidelines, policies, and best practices when developing external materials to uphold the reputation of the brand in the market. You will work closely with global teams to administratively support the SCORE process, manage workflows, and coordinate the Global SCORE mailbox and tool efficiently. Key Responsibilities: - Administer and coordinate the Global SCORE tool / mailbox to ensure the correc...

Role Overview: Are you ready for a challenging opportunity to contribute to the success of a new global company like Epiroc, a leading global productivity partner to the mining, infrastructure, and natural resources industries Epiroc, demerged from Atlas Copco in April 2018, stands for innovation, commitment, and collaboration, aiming to be the customers" first choice. As a Maintenance Engineer at Epiroc, you will play a crucial role in ensuring the operational efficiency and reliability of fleet performance at mining sites in Udaipur, Rajasthan, India. Key Responsibilities: - Schedule and Preventive Maintenance Planning: - Developing maintenance schedules and documentation. - Reviewing and ...

As an E-commerce Manager, your role involves overseeing the company's online sales and managing various aspects of the e-commerce store to enhance customer experience and drive sales. Your primary responsibilities include: - **Website Management**: Ensure the e-commerce website's design, functionality, and user experience are optimized for conversions. - **Digital Marketing**: Plan and execute online marketing campaigns, including SEO, SEM, and social media promotions, to drive traffic and sales. - **Sales and Strategy**: Develop strategies to increase online sales, manage product listings, and optimize the checkout process. - **Data Analysis**: Track and analyze key performance indicators, ...

As the Human Resources Employee Services Regional Manager at Cummins Inc., you will be responsible for leading and managing the delivery of Total Rewards and HR service lines across the APAC region, which includes India, South Pacific, and Southeast Asia. Your role will involve ensuring alignment with Cummins global HR strategy, compliance with regional legislation, and excellence in employee experience. You will collaborate with cross-functional teams and stakeholders to drive strategic initiatives, continuous improvement, and operational efficiency. **Key Responsibilities:** - Lead the strategic direction and operational delivery of Total Rewards service lines (Health & Wellness Benefits, ...

As a Customer Service Representative at Tesco, your role involves handling first line contact across various queries and service areas through written communication channels. Your primary responsibility is to provide tailored solutions that meet the needs of individuals you engage with, ensuring efficient query handling and delivering the best possible service. Key Responsibilities: - Follow Tesco's Business Code of Conduct, always acting with integrity and due diligence - Understand Tesco's Core Purpose and your role in delivering it - Model Tesco values and lead by example in your actions and behavior - Deliver all relevant critical metrics consistently and maintain reliable service standa...

As a Logistics Associate at Cummins Inc., your role involves ensuring Health, Safety & Environmental (HSE) compliance by promptly reporting any hazards and incidents, following HSE standards, and using appropriate personal protective equipment. You will lead HSE training, correct hazards within your control, and minimize environmental impact. Additionally, you will be responsible for quality checks, identifying non-conforming material, and optimizing warehouse space for efficient delivery. Key Responsibilities: - Stop work and report major injury hazards promptly. - Comply with HSE standards, policies, and regulations. - Lead HSE Training and ensure workforce engagement. - Follow applicable ...

Engage with potential customers and convert inquiries into bookings. Onboard new customers Collect feedback, resolve concerns promptly, ensure service excellence. Ensure timely payments from customer Act as a dedicated POC for customer's family

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrat...

CAMS is a technology driven financial infrastructure and services provider to Mutual Funds and other financial institutions for over 25 years. As the market leading Registrar and Transfer Agency to the Indian Mutual Fund industry, CAMS serves ~68% of the average assets under management as of April 2025. We also provide technology enabled service solutions to Alternatives and Insurance Companies. Besides serving as a B2B service partner, CAMS also serves customers through a variety of touch points such as pan-India network of service centres, white label call centre, online, mobile app and chatbot. We are seeking a passionate and results-oriented Customer Success Executive to join our growing...

Key Skills Regional Sales Manager (Banking/Finance Sector) Strong knowledge of retail banking products (Home Loans etc.) Expertise in sales and business development within financial services Proven ability to manage branch sales teams and achieve regional targets Relationship management Excellent leadership Proficiency in cross-selling and upselling banking/financial products Strong negotiation, persuasion, and closing skills Analytical mindset with ability to monitor KPIs and prepare MIS reports Networking and market-mapping skills for new business opportunities Customer-centric approach with focus on service excellence Proficiency in MS Office, CRM tools, and banking software Ability to wo...