751 Customer Focus Jobs - Page 28

Education: Diploma /B.E/ B.Tech (Preferred) Role & responsibilities 1. Establish and maintain the upkeep of service centers. 2. Liaison with store manager and sales team for service operations. 3. Ensure customer satisfaction to avoid escalation of issues. 4. Motivate and manage team of service center and care center personnel. 5. Responsible and accountable for service deliverables. 6. Mentor and counsel engineers whenever necessary. 7. Control the flow of incoming calls for on-site support of services. 8. Manage costs/expenses of service and care center within given,guidelines. 9. Ensure their is adequate amount of manpower to cater to all customer,calls. 10. Providing necessary skills/training to the team members based on,needs and gaps. 11. Ascertain care center personnel are working in sync to support walk,in customers. 12. Encourage the team to enhance their performance levels by,identifying gaps and needs Interested candidates can reach out to nakkina.elizibeth@ril.com/6281-704-207

We are looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention. Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

We are on the hunt for our next Customer Service Champion! At Zomato, as a Customer Delight Associate , you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service. Here, you're not just an Associate; you are on the path to leadership. You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions. What do you need to bring to the table’: Zealous Customer Focus: Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy Articulate Communication: Strong communication skills with proficiency in typing and speaking efficiently Analytical Mindset: Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout Problem-solving skills: Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries Customer Delight Associate — Delhi NCR Relevant Experience: Candidates with up to 3 years of experience in customer service or a similar field are preferred. Shifts: Rotational shifts (Morning, Afternoon, Evening, and Night). Work Mode: Work-from-office role. Be a part of an initiative that will transform hiccups into happiness!

Requirements • Lead a Team of 75+ sales professionals for Liability Business • Hire , induct , train , develop , guide and maintain a productive sales force • Good market and product awareness • Create strategies for business growth , achievement of targets • Regular and systematic review of team performance • Handhold non performers by constant interventions and set standards in performance • Responsible for management and administration of the branches / offices in the assigned geographies. • Accountable for performance of team • Develop strategic initiatives to grow the business • Developing and maintaining good working relationships with business associates. • Monitoring and reporting on performance against agreed sales targets, including monitoring the performance of other staff. • Regular reporting to higher-ups • Conduct regular customer- out -reach programmes and events Role & responsibilities Preferred candidate profile

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

Opportunity for Manager-Patient Experience for our Hospital in Mahim. Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience management Experience: Minimum 10-15 years working in a Healthcare organization or Hospitality field. Job Requirement: Patient management: The ability to foster a safe, comfortable experience for all patients, as they receive the treatment they need in a controlled healthcare setting. Interpersonal communication: The ability to correspond effectively with care providers, organizational executives, patients, patient family members. Data reporting: The ability to relay useful data to executives and other company representatives, in user-friendly reports that allow them to improve operations. Technological proficiency: The ability to fully use all required pieces of technology, including any computers, tablets, phones, medical devices, and online platforms Empathy: The ability to share a patients concerns, answer patient questions, and make care providers aware of any patient hesitations to treatment. Problem-solving: The ability to identify and solve issues that patients might face in a healthcare environment. Teamwork: The ability to work alongside other members of a healthcare organization to facilitate successful patient treatment programs. Job responsibilities: 1) Provides professional leadership to design, develop, implement and oversee the patient experience improvement at our hospital 2) Creates a hospital-wide culture of relationship centered care which is supported through innovation, human centered design, and continuous quality improvement. 3) Evaluate the patient experience and Identifies and presents key issues impacting the Patient/Family experience for discussion with the Management and decision making which will include findings, barriers to success and progress toward results. 4)Ensures alignment of goals with related initiatives, and collaborates with senior leaders and stakeholders throughout the hospital to ensure that patient experience is integral to decision making 5)Provides expert knowledge of best practices related to customer experience, services improvement and problem-solving 6)Develops an annual strategic development/business plan which ensures patient-centered care and continued performance improvement and overall patient satisfaction. 7)Serves as expert resource for leadership and staff on all patient care experience initiatives. 8)Clearly defines the optimal Patient Experience, including the behavioral changes necessary to achieve cultural transformation throughout the entire organization 9)Establish and manage patient communication programs including managing online interactions with patients 10)Generating and delivering reports on patient progress, setbacks, and overall status 11)Additional duties include, but are not limited to applicable policy updates and patient advocacy and advisory support 12)Performs other relevant duties as assigned Interested candidates can share their resumes on ankita.shetty@hindujahospital.com Regards, Ankita Shetty Executive HR P. D. Hinduja Hospital & MRC

Job Title: Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a companys products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success. Responsibilities: Managing the patients account and dealing with their complaints. Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise. Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction. Making the reports on drop rate and churn rates. Finding the loopholes, retaining the patients and handling the escalations. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels. Work with technical teams to customize and implement solutions that meet specific client needs. Requirements: A Masters degree in Business Administration, Marketing, Communications, or a related field is typically required. At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager. At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.) Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships. Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams. Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization. Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail. Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc. Diversity, Equality, and Inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days work-week (Monday Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

Company Profile : Simplotel is a Bangalore based SaaS start-up helping over 2,000 hotels across the globe grow their business. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Our customers are hotels of various sizes. Simplotel was founded in Oct 2013 and is funded by India's largest Online Travel Agency - MakeMyTrip. Position - Customer Success Manager The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various analytics of our customers, craft and implement strategies to grow it. - Deliver metrics and analysis to customers to ensure that they understand the value of our platform - Run Google Ad Campaigns and come up with SEO strategies for our customers. - Manage schedule and prioritize well, in order to meet deadlines Skills required : - 0 - 3 years of Account Management or other customer facing experience. - Graduate degree in Engineering, Business or Hotel Management. MBA a plus. - Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. - Strong analytics skills and good knowledge of Excel. - Ability to work in cross functional teams. - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation and presentation skills - Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines. - Knowledge of e-commerce, Web analytics & SEO is a plus.

Customer Success Associate Role & Responsibilities : 1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.5. Identify and prioritise product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Qualification and Skill Requirement : - Bachelor's Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.- 1-3 years in Customer Success, Consulting, Business Development, Sales or related fields.- Proven experience building strong customer relationships and efficiently communicating internal and external voices.- Previous experience growing, scaling, training and supervising a CSM team.- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.- Ability to travel as needed. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Purpose - Customer Success is the person in charge of managing a company's relationships with its customers who are assigned to them, while taking care of mining and new business clients in the same. They are in charge of building long-term relationships with customers personnel and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts, increase revenue and ensure the highest CSAT.Location - Mumbai /Gurgaon Experience - (Preference in Banking sector)Job Responsibilities :- Develops and maintains long-term relationships with accounts.- Generate revenue among client accounts, including upselling and cross-selling and new business.- Operates as the single point of contact for assigned customers.- Makes sure clients receive requested products and services in a timely fashion.- Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.- Forecasts and tracks client account metrics- Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.- Identifies opportunities to grow business with existing clients- Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service- Service multiple clients concurrently, always meeting deadlines.- Coordinates for Prepare Requirement Document- Achieve high Customer Satisfaction (CSAT) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About the job: Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients.- MBA from a reputable college.- Business knowledge of Banking, including Assets and Liabilities.- Strong connections in the industry will be preferable.- High comprehension capability and organizational skills.- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.- Capable of multitasking in different domainsApplySaveSaveProInsights

About The Role : What do I need - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language - Tamil - English This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About The Role - He/She will be responsible for making and receiving outbound/inbound calls- Managing large amounts of inbound and outbound calls in a timely manner- Following the provided "scripts" when handling different topics- Will strive towards going beyond the assigned target and achieve best possible conversion rate- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our CRM Database by documenting everything Requirement : - Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills- Versant 6 Certified- Track record of over-achieving quota- Strong phone and verbal communication skills along with active listening- Customer focus and adaptability to different personality types- Ability to multitask, set priorities and manage time effectivelyEducational Qualification Requirement- Minimum Graduate in any stream Desired Experience - 2 Years of International Outbound Sales experience (US)- Prior experience in Health Care or Mass Tort Domain Preferred This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Details:Customer Success Manager - AWS Solution In-Office Bengaluru, Karnataka, India About Nimesa:Nimesa is a venture-funded product-based startup founded by Ex Netapp and Oracle executives. We are building award-winning products to help businesses recover from cyberattacks instantly. Nimesa protects many marquee brands in India and the US in BFSI, healthcare, Government, fintech, and other industries.Why NimesaThe next war would be cyberwar and all the critical digital infra of the world is under attack. Nimesa is at the forefront of helping businesses and the government protect themselves from attacks and recover them without any downtime and data loss. Your code will be deployed and protect many leading brands of the world. If you connect with our mission, we are looking for you to join our team and mission.Position Overview:We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships.Responsibilities:- Customer OnboardingLead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively.- Relationship ManagementBuild and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company.- Proactive EngagementRegularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices.- Value RealizationHelp customers measure and realize the value of our solutions, guiding them to achieve their business goals.- Issue ResolutionIdentify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions.- Feedback LoopGather customer feedback and insights to inform product development and improvement initiatives.- Training and SupportProvide training and support to customers, enabling them to use our solutions effectively and independently.- ReportingMonitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention.Qualifications:- ExperienceExperience in customer success, account management, or a related field, preferably within the technology or SaaS industry.- EducationBachelor's degree in Business, Marketing, or a related field.- Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions.- Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers.- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs.- Team PlayerAbility to collaborate effectively with cross-functional teams, including sales, support, and product management.- Customer-focusedA genuine passion for helping customers succeed and a commitment to delivering exceptional service.What We Offer:- The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup.- CompensationCompetitive (Based on Experience) + Performance-Based Incentives + Equity.- Competitive compensation package with performance-based incentives and equity options.- A collaborative and innovative work environment that fosters creativity and professional development.- Career growth and development opportunities as the company expands.- Employment Typefulltime - Experience Levelmid-senior-level- Work Experience (years)3 - 7 Years- Annual CompensationINR 240,000 - 600,000- EducationBachelor's Degree- Skills: No of Openings1

At Hogr, we are redefining the way people discover and experience food. As a food delivery and discovery platform, we empower users to make informed dining decisions effortlessly. Whether you're craving something new or searching for the best local flavors, Hogr connects food lovers with the right choices at the right time.Our mission is to build a thriving food community-one where people explore, share, and celebrate their culinary passions. Through cutting-edge technology and a user-first approach, we make food discovery engaging, seamless, and rewarding.If you're passionate about food and innovation, Hogr is the place for you. Join our dynamic team and be part of a movement that's transforming the way people connect with food-one bite at a time. About The Role We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc. - Quality check on posts made by customers. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback.- Talking to customers through a series of actions to resolve a problem. - Following up with customers /restaurants to ensure the problem is resolved. - Managing multiple cases at one time. Requirements Ability to stretch self to reach customer satisfaction and provide an error free product. Any Graduate with minimum 1-3 years' experience in similar roles Should be high on initiative, relationship building and analytical skills. Prior experience in customer support or tech support or similar role is advantageAttention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Should be fluent in English , Hindi & Kannada.

About The Role : As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition.Product Training Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently.Account Management Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers.Issue Resolution Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution.Feedback Gathering Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement.Renewal Management Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued.Customer Success Plans Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes.Documentation Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system.Communication Keep customers informed about product updates, new features, and best practices through regular communication.Reporting Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 1-3 years of experience in SAAS/Product company- Bachelor's degree in a related field or equivalent work experience.- Proven experience in customer success, account management, or a similar customer-facing role.- Excellent communication and interpersonal skills.- Strong problem-solving and analytical abilities.- Familiarity with SAAS products and technology.- Ability to work independently and as part of a collaborative team.- Exceptional organizational and time management skills.- Customer-focused mindset with a passion for helping others succeed.

About the Role:We are looking for a dynamic and proactive Customer Success Associate to join our team. In this role, you will play a crucial part in managing customer relationships, ensuring client success, and contributing to business growth. You will work closely with clients to help them maximize the value of our platform while also identifying new business opportunities.Key Responsibilities:1. Customer Success Management- Act as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support.- Understand clients' business goals and provide strategic advice on utilizing Sekel Technologies' platform effectively.- Conduct regular check-ins to ensure customer satisfaction and address any concerns proactively.- Monitor customer usage and provide insights to enhance engagement and adoption.- Build long-term relationships to drive high customer retention and satisfaction.2. Customer Support & Issue Resolution- Collaborate with the Operations and Product teams to resolve customer issues promptly.- Document and escalate feature requests and product enhancements.- Proactively monitor account health and address concerns before they escalate.3. Sales & Revenue Growth- Identify upsell and cross-sell opportunities within existing customer accounts.- Support client renewal discussions and assist with negotiations to drive retention.- Assist in presenting customized solutions that align with client needs.4. New Business Development- Identify potential business opportunities through client interactions and market research.- Conduct outreach campaigns and generate new leads via emails, calls, and meetings.- Engage with prospects, align their requirements with our solutions, and participate in sales presentations.- Develop proposals and assist in onboarding new clients.5. Reporting & Analytics- Provide periodic reports on customer usage, ROI metrics, and improvement recommendations.- Analyze customer data to identify trends and actionable insights.6. Collaboration & Communication- Work closely with internal teams (Product, Sales, Marketing, Development) to ensure customer feedback is integrated into decision-making.- Maintain accurate customer records and interactions in the CRM system.7. Product Expertise- Stay updated on the latest product features and enhancements.- Conduct product demos and training sessions to help customers maximize the platform's value.Key Skills & Qualifications:- Bachelor's degree in Business, Marketing, Technology, or a related field.- Strong communication, presentation, and interpersonal skills.- Excellent communication skills in English with strong presentability.- Ability to build trust-based relationships with clients.- Proactive problem-solving mindset and customer-centric approach.- Basic understanding of SaaS products and Google My Business (preferred but not mandatory).- Enthusiastic about customer success, sales, and business development.- Ready to learn, with an avid reading habit.Why Join Us- Opportunity to grow in a fast-paced SaaS company.- Hands-on experience in customer success, sales, and business development.- Collaborative and supportive work environment.- Exposure to cutting-edge Martech solutions.

Implementation Associate - Customer Success Passionate about 'customer obsession'We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/ Mumbai Roles and Responsibilities: - Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understanding of software architecture and configuration of the product to match customer requirements. - Working with Master data, assisting with service requests, and troubleshooting problems with data. - Client Interaction- Handle clients and communicate client's requirements to internal teams. - Coordinate with respective stakeholders and provide technical assistance to clients within SLA. - Helping customers generate reports and offering thorough expertise to customers on the product and its usage. - Document the client's requirements and get a sign-off. - Quality check of deliverables and conduct UAT with the client and get sign-off. - Ensure the user's adoption post-go-live and share a regular update with the client. Requirements - Excellent communication skills (Written and Verbal), strong documentation skills - Computer and mobile-savvy with moderate knowledge of MS Excel. - Understanding of the FMCG business model. - Willingness and eagerness to work in a high-pressure fast-growing start-up environment - Experience in SaaS Product Onboarding and support will be an added advantage. What is it like to work with Our Customer Success team - The Mantra of getting ahead is getting a kick out of everything you do! - Spreading our wings overseas. - Work with highly ambitious, and result-oriented people from across the globe. - Own and develop your own strategies and Fly with them!! - Be a pillar of a fast-paced high-growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe. - Become the key consultant and get an in-depth insight into the vertical by becoming an expert in the Vertical. - Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. Why Mobisy - We are happy Souls, working together and having each other's back! People, Product and Profit is our motto. - Fly beyond your imagination as we believe in giving wings to your passion. - No Kinder-garden, We fall, We learn and we stick together like a chewing-gum. - We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results. - We celebrate success hard and failures harder, It's always a Collective success or Collective failure. We enjoy our learnings more with a sip of our poison;) - Have Buddies, Mentors But be your own boss. It goes hand in hand. - Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family. - Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company. - We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together. What Will you get while working with Mobisy - We give importance to your health at Mobisy and Cover you with right Healthcare Benefits - Family first, Enjoy the Maternity and Paternity leave. - Break -Up with your work is much needed, Enjoy 21 annual paid leaves :) - Happy Tummy, Happy Me - by providing meals on the house in our own in-house Cafeeteria. What will you not get - We hate login - logout, du-ah we not at school! - We are not spoon-feeders, All we have are the crazy ones who carve their own paths. - Yes Mam - No Mam! - No Blame Games!!! About Mobisy Mobisy Technologies Pvt. Ltd. is a high-growth, VC funded tech company that's transforming the retail supply ecosystems in several markets including India, Africa, the Middle East and Europe through its product, Bizom. Mobisy is one of the top 10 tech startups in India (according to YourStory) and was included in Deloitte Technology Fast 50 India three times in a row. But what we really take pride in is our 300+ enterprise customers and hundreds of thousands of users loving our products and telling the world about it. Customers high ratings to Mobisy on Gartner (4.6 on 5) indicate we are the most loved solution among them. Mobisy's Culture of Algorithmic Jugaad When we sat down to think about our culture, we could just come up with two words 'Algorithmic Jugaad'. It's so famous now, we had to trademark it !! To explain it briefly, Jugaad as you know stands for frugal innovation done at periphery. Algorithms are all about structured process oriented thinking. We understood that part of the reason we are a fast growing and successful company was that we could blend those 2 elements in the right proportion. We also put algorithms in our customers jugaads. :-) . Some of our colleagues who joined from corporates admit that Mobisy has put some jugaads in their single track algorithmic thinking. In Mobisy you will see entrepreneurs and entrepreneurial thinking all around. At least 1 out of 3 of us has built at least 1 startup of their own each !! We take ownership of our work and aim high. We are given the freedom to take risks and solve problems wherever they may see it.In other words, entrepreneurial innovation is the norm in Mobisy. Values that Mobisy stands for People firstWe believe in working with great people who we believe build great products / process which eventually lead to profits EntrepreneurshipSee a problem, make it your own, solve it. TeamworkAs a fast growing company, we realised that we need to work as a great team rather than just a team of great individuals. InnovationNo idea is crazy or stupid, come up with as many as you can and actively seek feedback to further improve. The Retail Intelligence platform Bizom, Mobisy's flagship product, is the retail intelligence platform for brands and their retailers. We are leaders in providing insights and intelligence to CPG brands in India and emerging markets and are now making inroads into markets in Europe and other developed markets. We help brands achieve smart distribution by improving their manpower efficiency, channel performance and product performance. We achieve this by helping businesses first digitize their entire sales and supply chain and later help the move from a push-based distribution to a pull-based distribution using solutions that facilitate assisted and inspired selling. Read more at https://bizom.inApplySaveSaveProInsights

Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships. Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates- Help customers achieve their educational goals using our products- Identify and address common customer issues- Advocate customer needs cross-departmentally- Identify and develop up-sell opportunities- Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company- Strong written and verbal English communication skills- Techno-commercial mindset with understanding of various use cases- Graduation with an engineering background preferred- Strong teamwork skills with ability to work independently- Comfortable with night and flexible shifts This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Manager - Inside Sales/Customer Success - Individual Contributor Role Location MumbaiWork mode Work From OfficeQualification B. Tech/MBAJob Summary :We are seeking a detail-oriented and proactive Customer Success Manager with 4-7 years' experience in Inside Sales/Field Sales/Tele Sales for Our Client in the B2B Space for Mumbai Location. The ideal candidate will be doing the Inside sales activities, Sales closing, account management and implement sales strategies.Role Description :- This is a full-time on-site ( WFO) role as an Inside Sales Manager to be based out of Mumbai.- The role involves tasks such as managing inside sales activities, ensuring customer satisfaction, generating leads, overseeing account management, and driving sales growth.- Its an Individual Role ( No Teams attached)Qualifications :- 4- 7 Years of Relevant experience in Inside Sales, Field sales, Tele Sales, Lead Generation, and Sales skills- 2+ Years of Customer Satisfaction and Account Management skills- Experience in developing and implementing sales strategies- Strong communication and interpersonal skills- Knowledge of Local Language is added advantage- Ability to analyze sales data and trends- Proven track record of meeting sales targets- Bachelor's degree in Engineering or MBA in Marketing is RequiredMust Have Skills :- 4 - 7 Years of Relevant experience in Inside Sales, Field Sales, Tele Sales, Lead Generation, and Sales skills- Strong communication and interpersonal skills- Engineering Graduate (Preferably Mechanical Engineering) or MBA in Marketing This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About The Role Customer Solutions Consultant LocationHyderabad, India - In-OfficeWork Hours - 2:00 PM to 11:00 PM IST Role SummaryWe are looking for a dynamic and customer-focused Customer Solutions Consultant to join our team. In this role, you will be the primary Subject Matter Expert (SME) for clients, serving as the key liaison between our customers and internal teams. You will oversee customer implementations, design tailored solutions based on business requirements, and ensure that customers achieve their desired outcomes and ROI.This role requires a proactive, empathetic, and analytical professional who thrives in a challenging environment, excels in communication, and demonstrates a strong ability to handle customer needs effectively.Responsibilities :Customer Engagement and Support : - Act as the primary SME and trusted advisor for customers throughout their journey with the client- Develop strong, empathetic relationships with customers, ensuring a deep understanding of their business needs, goals, and pain points.- Manage day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience.Customer Implementations and Solution Design- Lead and manage end-to-end customer implementations, ensuring timely and successful deployments.- Gather, analyze, and document business requirements from customers to design customized, customer-centric solutions.- Develop tailored solutions leveraging platform capabilities, focusing on feasibility, scalability, and alignment with customer goals.- Collaborate with internal teams (e.g., Product, Engineering) to resolve technical challenges and deliver on customer expectations. ROI and Customer Success Metrics :- Define, track, and ensure that customers achieve measurable ROI from solutions.- Regularly track and manage Customer Health Scores, identifying risks and developing mitigation strategies to improve customer satisfaction and retention.- Monitor and report on key performance indicators (KPIs) to measure solution effectiveness and client success.- Partner with Account Management to facilitate renewal discussions and upsell opportunities by showcasing value delivered.Problem-Solving and Crisis Management- Act as the first line of support for escalated issues, handling complex customer challenges with professionalism and efficiency.- Proactively identify potential risks to customer satisfaction and address them promptly.- Thrive in high-pressure situations, maintaining composure while working collaboratively with internal teams and customers to resolve critical issues.Interpersonal and Communication Excellence- Deliver compelling presentations to stakeholders, showcasing solutions, implementation plans, and ROI metrics.- Write clear and concise documentation, including solution designs, implementation plans, and customer-facing reports.- Communicate technical and business concepts effectively to non-technical audiences, ensuring clarity and alignment.Collaboration and Teamwork- Partner with internal teams, including Customer Success, Product, and Engineering, to provide feedback on customer needs and feature requests.- Contribute to the continuous improvement of implementation processes, playbooks, and best practices.- Actively participate in team discussions and knowledge-sharing sessions to enhance the collective expertise.Required Skills and - ualificationsTechnical Skills- Strong understanding of SaaS products and digital adoption platforms.- Ability to design and document tailored solutions, including workflows, integrations, and configurations.- Proficiency in analyzing and interpreting customer data to measure ROI and health metrics.- Experience with customer success platforms, CRM tools, or project management tools is a plus.Soft Skills- Impeccable interpersonal skillsEmpathetic and customer-oriented with a knack for building strong relationships.- Exceptional communication skillsSuperior verbal and written English proficiency, with the ability to deliver impactful presentations.- Problem-solving mindsetAnalytical thinker capable of identifying root causes and proposing effective solutions.- Resilience under pressureThrives in challenging environments, handling crises with professionalism and composure.- Ownership and accountabilityTakes initiative, demonstrates responsibility, and follows through on commitments.Other qualifications :- Bachelor's or Master's degree in Business, Information Systems, or a related field (or equivalent work experience).- 2-5 years of experience in customer success, solutions consulting, or a similar customer-facing role within a SaaS company.- Proven experience in handling client implementations, designing solutions, and managing customer relationships.- Strong organizational and project management skills, with the ability to prioritize multiple tasks effectively.Preferred Skills (Nice to Have)- Knowledge of JavaScript, HTML, CSS, or other relevant technical skills.- Experience in digital adoption platforms or enterprise software.- Familiarity with customer health scoring models and account management processes.- Certification in customer success or related fields (e.g., Certified Customer Success Manager) is a plus.Why Join Us- Be part of a dynamic, growth-oriented team committed to revolutionizing digital adoption.- Work closely with industry-leading clients to help them achieve their business goals.- Develop your skills in a challenging yet rewarding environment, with opportunities for professional growth and advancement.- Collaborate with a passionate, supportive team that values your contributions.

About your new company: Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month. About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams.- Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts.- Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives.- Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices- Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained- Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics.- Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame- Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output What Makes You A Great Fit: - Strong negotiation skills, with the ability to follow-through on client contracts- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes- Experience in interacting with key client executive influencers, and building trusted relationships across the client organization- Hunter mentality that builds win win relationships This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About Mitsogo Hexnode. Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations across various sectors, driving the transformation to a seamless ecosystem of connected tools and revolutionizing the enterprise software and cybersecurity landscape.Job OverviewWe are seeking a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in software products and a passion for helping customers succeed. This role is crucial in building long-term relationships with our clients, ensuring they achieve their desired outcomes while maximizing the value of our products. Key Responsibilities- Client Relationship ManagementBuild and maintain strong relationships with key stakeholders in client organizations, ensuring their success with our products. - Onboarding & TrainingLead the onboarding process for new clients, providing training and resources to help them effectively use our software. - Customer AdvocacyServe as the voice of the customer within the organization, advocating for their needs and driving improvements in our products and services. - Performance MonitoringRegularly assess customer health and satisfaction through surveys, feedback sessions, and analytics to proactively address any issues. - Strategic PlanningCollaborate with clients to develop success plans that align their business objectives with our solutions. - Upselling & Cross-SellingIdentify opportunities for upselling and cross-selling additional services and products to enhance customer value. - CollaborationWork closely with sales, product, and support teams to ensure a cohesive approach to customer success and product enhancements. - ReportingTrack and report on key metrics related to customer satisfaction, usage, and overall success, providing insights to management. Qualifications- MBA in a related field. - 7+ years of experience in customer success, account management, or related roles within a software product company. - Proven ability to manage multiple projects and client accounts simultaneously. - Strong understanding of software product lifecycle and enterprise solutions. - Excellent communication, presentation, and interpersonal skills. - Strong analytical and problem-solving abilities. - Experience with CRM software and customer success tools.ApplySaveSaveProInsights

Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site, Rising to every challenge and solving problems, Giving tours to prospective customers, Upselling to existing customers, Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG, What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career, great induction training and excellent ongoing learning and development, fantastic promotion prospects, generous, achievable quarterly/commission incentives and sociable hours, access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing, About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience, Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day, Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for, Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you, Above all, youll be key to ensuring all our customers only ever receive a truly world-class service, And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be, About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow, With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow, Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023, We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres, So dont hesitate Apply today and lets work together to help millions of people have a great day at work,