2066 Customer Focus Jobs - Page 27

Customer Segment Strategy | Engagement | Conversions Where curiosity meets Growth, SaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction, As a Sales Development Representative, youll act as a strategist for high potential customers, qualifying leads, engaging them through email and 1:1 calls and delivering tailored demos that address their unique context, accelerating adoption and driving fast conversions Youll monitor every step of their evaluation jou...

As a Cashier at Next Business Services India, you will engage directly with customers, assist them with their banking needs, and promote our diverse range of banking products. Your primary focus will be on delivering excellent customer experiences without the pressure of sales targets. You will also be responsible for maintaining accurate records and supporting daily banking operations. Responsibilities: - Customer Engagement: Provide outstanding customer service by addressing queries and concerns effectively at Next Business Services India. - Product Promotion: Promote banking products and services to meet customer needs, focusing on service rather than sales targets. - Transaction Accuracy...

As a Gen AI GTM Specialist at Adobe, your role will be crucial in building and scaling AI-powered workflows to enhance sellers" effectiveness throughout the sales cycle. By embedding intelligence into sales motions, you will directly impact productivity, pipeline growth, and customer engagement. **Key Responsibilities:** - **Drive AI-Powered Sales Workflows** - Build and maintain a library of GPTs and prompt packs for cross-sell, upsell, renewals, and objection handling. - Ensure workflows are simple, scalable, and embedded into sellers daily tools (CRM, Outreach, SalesScreen). - **Sales Stage Enablement** - Map AI-driven content to each sales stage (prospecting discovery demo negotiation re...

Logistics Executive The Logistics Executive will be responsible for managing logistics operations, ensuring efficient and timely movement of goods to meet business objectives. Based in Udaipur, this role requires at least 5 years of logistics experience, focusing on optimizing transportation, handling customs documentation, and coordinating with vendors and clients. The ideal candidate should have strong analytical and organizational skills, with experience in logistics. Key Responsibilities (KRA): Logistics Operations Management : Oversee and manage the complete logistics process for both domestic shipments, including coordination with carriers and forwarders. Customs & Regulatory Complianc...

Role Overview We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed tocomplement the work of existing TPMs enabling faster product planning, execution, and delivery. While theexisting TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will providehands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization. Key Responsibilities Platform Solutioning & Supporto Perform L1 and L2 solutioning on the ServiceNow platform.o Collaborate with architects and designers to refine requirements and validate feasibility. Requirements & Story Managemento Break down PRDs into...

Job Responsibilities: Coordinate in planning and implementing sales strategies for residential projects. Generate leads through various channels: digital marketing, referrals, brokers, and walk-ins. Conduct presentations and site visits to prospective buyers. Follow up with leads and maintain a strong pipeline of potential customers. Negotiate and close deals while ensuring customer satisfaction. Prepare and deliver appropriate proposals and presentations to clients. Maintain accurate sales records and submit regular reports to the Sales Team. Stay updated with market trends, competitor activities, and customer preferences. Coordinate with internal departments (CRM, Marketing, Legal) to ensu...

Customer Onboarding & Support Manage inbound customer tickets via email and chat, ensuring timely resolution. Conduct offer audits to validate accuracy and performance. Compliance & Quality Assurance Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines. Proactively flag compliance risks and collaborate with internal teams to mitigate issues. Document and maintain checklists for compliance and quality validation. Performance Monitoring & Insights Track client KPIs, analyze campaign/ad performance, and share actionable recommendations. Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations. Maintain and update interna...

Serve as the main point of contact for assigned clients, ensuring their needs are met. Build and maintain long-term relationships with clients to drive retention and growth. Understand client goals and provide solutions to maximize product/service value. Conduct onboarding sessions and training for new customers. Collaborate with sales, marketing, and technical teams to ensure seamless delivery. Monitor client satisfaction and proactively address concerns. Prepare reports on customer feedback, product usage, and account health. Identify opportunities for upselling or cross-selling services. Qualifications & Skills Excellent communication, interpersonal, and problem-solving skills. Ability to...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product tea...

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team. Key Responsibilities: Relationship Management - Serve as the main point of contact for customers post go-live, building and maintaining strong relationships. Continuously engage with customers to understand their evolving needs and challenges. Act as customers voice for...

As a member of the FIS Transfer Agency Dealer Services team, your role will involve the following responsibilities: - Providing telephone support for intermediary back offices and mutual fund clients - Processing and quality control of dealer and shareholder transactions - Daily review and resolution of NSCC reject activity - Performing 22c-2 frequent trade monitoring - Supporting various dealer portals - Conducting daily reconciliation activities - Reviewing daily fund gain/loss activity - Assisting in maintaining departmental policies and procedures - Handling additional senior associate level duties and project work as per business requirements Qualifications required for this position in...

As a part of TVS ILP, you will be stepping into a workplace environment that values its people and fosters a dynamic and employee-friendly atmosphere. The vibrant community at TVS ILP ensures that every team member is not just valued and respected but also empowered to thrive. Your journey with us will be filled with moments brimming with energy, enthusiasm, and a strong sense of belonging, making TVS ILP more than just a workplace but a place where you can truly live, learn, and grow. Key Responsibilities: - Foster innovation, customer focus, and collaboration to drive success. - Encourage creative solutions and forward-thinking approaches for progress and excellence. - Prioritize customer ...

As a Power Apps Professional at YASH Technologies, you will be responsible for designing and developing RPA solutions to ensure efficiency and effectiveness in automation processes. You will drive process design and improvement initiatives, prepare work breakdown structures, and provide accurate estimations for project planning and execution. Your strong problem-solving abilities and adept troubleshooting skills will be crucial in resolving technical issues. Key Responsibilities: - Demonstrate expertise in business process modeling and implementing technical solutions tailored to RPA requirements. - Stay updated with the latest features and advancements in RPA technologies relevant to the au...

As an experienced professional with 3+ years of relevant experience in Supervision of surface preparation & coating activity, your role will involve: - Conducting stage inspections of surface preparation and coating - Familiarity with obtaining PTW (Permit to Work) and providing Tool Box Talks - Interacting with various departments for painting-related activities - Preparing Hazard Identification Documents and identifying environmental requirements - Qualifying coating operators - Establishing coating procedures - Engaging with coating vendors for technical queries Your key relationships within the organization will be with the Execution and QA/QC departments. Externally, you will interact w...

As a Product Designer Intern at Leap, your main responsibility will be to revolutionize user experiences through collaboration and cutting-edge design. You will drive engagement with intuitive interfaces that are fueled by passion and customer obsession. Staying ahead of trends and driving continuous innovation to make a significant impact will be crucial in this role. Key Responsibilities: - Collaborate effectively with product, engineering, and business teams to deeply understand the problems faced by customers - Explore multiple high-level approaches to problem-solving and design UI elements while shaping UX as products mature and scale - Create prototypes and conduct usability testing to...

As a Senior Principal Software Engineer, you will be responsible for designing and delivering scalable, high-quality software solutions in the complex manufacturing domain. Your role will involve leading the development of large enterprise-level applications and developing a deep understanding of Manufacturing concepts and MES products to deliver configurable solutions. Key Responsibilities: - Manage and lead software development managers, technical leads, software architects, and other technical staff - Oversee all activities of the software development team, set clear goals, and provide mentoring, guidance, and direction - Promote diversity and collaboration within the team to encourage in...

As an Area Sales Manager at Niva Bupa Health Insurance Company, you will have the following responsibilities: - Recruit key advisors, activate agents, and regularly train advisors - Drive business promotion activities and enable individuals on the digital platform - Support advisors in developing business in the local market - Motivate advisors to achieve rewards and recognition programs - Focus on achieving business goals and driving the digital agenda - Maintain the quality of business You will also be accountable for: - Owning the business plan for the branch, including top-line and bottom-line targets - Internalizing the company's management philosophy and business strategy - Building an...

As an Agency Business Manager at Niva Bupa Health Insurance Company, your main purpose is to recruit key advisors, activate agents, train advisors, drive business promotion activities, enable digital platforms, and support advisors in developing business in the local market. Your role also involves motivating advisors to achieve rewards and recognition, driving the development of agency business in the location, focusing on business achievement, and implementing the digital agenda to ensure quality of business. - Own the business plan for the branch, including both top line and bottom line targets for the team - Internalize the management philosophy and business strategy of the company and d...

As a Client Relationship Manager at Buzznation, an integrated Events & Experiential Marketing Company based in the US and India, your role involves being the primary point of contact for clients. You will focus on developing long-term relationships and connecting with key stakeholders. Your responsibilities will include liaising between clients and internal teams to ensure the successful delivery of services according to client needs. Specifically working with billion-dollar tech & pharma clientele, a minimum of 5 years" experience in the Exhibitions & Events Industry is required. Key Responsibilities: - Develop long-term relationships with clients and key stakeholders - Assist customers thr...

As a Sales and Distribution professional at this company in Ajmer, you will play a crucial role in managing the Jio Home Delivery (JHD) operations in the JC area. Your responsibilities will include: - Managing various outbound channels to ensure high service levels for JHD customers. - Recruiting, training, and deploying outbound direct sales agents in the JC area to meet given targets. - Monitoring refresher training on JHD process and product knowledge for agents. - Driving Lead Acceptance & Lead Delivery on a daily basis. - Ensuring JC Level Master Configurations on the JHD platform for Agents, Stores, PIN Codes, and Products. - Planning JC territory to ensure 100% manning coverage. - Sup...

Role Overview: As a Customer Service Representative in Lucknow 2 - LDA Colony, your main responsibility will be to manage all customer interactions within the specified parameters. You will need to demonstrate ownership on calls, respond to customers in an appropriate manner, and offer solution-based approaches to customer queries. It will be important to educate customers whenever possible and keep yourself updated on product, system, process, and policy knowledge. Adhering to rostered timing, capturing customer details, resolving queries within timelines, and managing outbound campaigns as required are also key aspects of this role. Additionally, you will play a crucial role in increasing,...

As a Mechanical Field Service Engineer, you have the opportunity to join the Turbomachinery Process Solutions Product Line within the Industrial and Energy Technology (IET) team at Baker Hughes. With operations in 120 countries, we serve the energy value chain and industrial sector with a diverse portfolio of rotating equipment, process flow, transmission technology, and lifecycle services. Our Engineering Transformation focuses on enhancing the quality of our Engineering processes. In your role as a Field Service Engineer - Centrifugal Compressor, you will be responsible for: - Providing technical advice and support to clients and craft labour during the installation, commissioning, and mai...

As a Field Service Engineer at Honeywell, you will provide technical support and expertise to customers in the Industrial Automation business unit. Your responsibilities will include troubleshooting technical issues, ensuring successful solution implementation, and driving customer satisfaction. Your commitment to excellence will be essential for the success of our field service operations and business growth. You will have a direct impact on the efficiency, productivity, and safety of our customers" operations by delivering exceptional technical support and service. Honeywell values its people leaders who play a crucial role in developing and supporting employees to drive change and perform...