742 Customer Focus Jobs - Page 27

Responsibilities Proactively manage customer relationships, ensuring high levels of customer activations and satisfaction. Engage with onboarded customers frequently via multiple channels to activate with active / dormant customers and driving more revenue from existing customers. Meet and exceed monthly and quarterly targets, driving revenue, & cross sell other products to onboarded customers. Monitor customer metrics - MOM Customer activations, transaction ticket size, No. of transactions & developing strategies to increase volumes. Give feedback to the sales team on customer quality / customer expectations based on interactions and feedback from customers. Qualifications Strong academic record with approx. 4+ years of work experience and at least 2 years in B2B sales or account management. Excellent English communication skills, persuasiveness, and interpersonal skills. Sales target orientation, attention to detail and execution focus strong problem-solving skills, and the ability to think strategically. Exceptional written and verbal communication skills. A passion for service excellence and improving the customer experience.

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vital role in ensuring customers stay engaged and continue their journey with Manupatra. Your primary responsibility will be to manage the entire renewal lifecycle, maintain proactive communication with clients, resolve billing or service issues, and identify opportunities to deepen customer relationships. You will act as a key link between customer satisfaction and revenue continuity. Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Coordinate internally to remove any hurdles delaying renewals. Revenue Collection Support Follow up on pending invoices and assist in resolving billing-related concerns. Collaborate with finance teams to ensure timely collections. Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Conduct onboarding sessions for new users. Organize courtesy calls and engage customers through the renewal phase. Quarterly Account Reviews Analyze usage data to identify underutilization or concerns. Act on feedback and ensure customer satisfaction is continuously improved. Ideal Candidate Profile Excellent verbal and written communication skills. Strong attention to detail and follow-through. Customer-focused mindset with problem-solving ability. Prior experience in renewals, customer success, or inside sales is a plus. Comfortable using CRM tools, Excel, and digital communication platforms.

SpartaSystems is looking for Sr Account Manager to join our dynamic team and embark on a rewarding career journey Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, and customer service to ensure that clients receive the support they need Participate in industry events and conferences to stay up-to-date on industry trends and developments Provide regular updates and reports on account activity to senior management Strong sales and marketing knowledge Experience using CRM systems and account management tools Strong customer focus with the ability to build and maintain relationships Excellent communication and interpersonal skills

Ready to shape the future of work? At Genpact, we don't just adapt tochange we drive it. AI and digital innovation are redefining industries andwere leading the charge. Genpact’s AI Gigafactory, our industry-firstaccelerator, is an example of how were scaling advanced technology solutions tohelp global enterprises work smarter, grow faster, and transform at scale. Fromlarge-scale models to agentic AI, our breakthrough solutions tackle companiesmost complex challenges. If you thrive in a fast-moving,tech-driven environment, love solving real-world problems, and want to be partof a team that’s shaping the future, this is your moment Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation , our teams implement data, technology, and AI tocreate tomorrow, today. We are inviting applications for the role of a Process Developer, Collections If you're a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, we're looking forward to interact and discuss this opportunity with you. Responsibilities • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Responsible to respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and monitor the past dues • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • You are a phenomenal teammate to process any adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you! Minimum qualifications • Graduation in any stream • Your are excellent in interpersonal skills • You have Meaningful work experience Preferred Qualifications • Prior collections management experience shall be an added advantage Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal OpportunityEmployer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status,marital status, military/veteran status, genetic information, sexual orientation,gender identity, physical or mental disability or any other characteristicprotected by applicable laws. Genpact is committed to creating a dynamic workenvironment that values respect and integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training. ude purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer – Broker Technical Support Specialist Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests • Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. • Calculating adjustments and premiums on policies and other insurance documents. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Monitor and attend to requests via client service platform that require action in a timely manner. • Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement. Responsibilities • Transaction processing for Broker support team (Wholesale ops) • Monitor and attend to requests via service platforms that require action in a timely manner • Responsible to comprehend, good customer service attitude to clearly articulate the resolution. • Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Operational support with multiple activities for client service teams • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Should understand Basics of Insurance (if experienced) • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Candidate having Broker (US P&C insurance) experience would be an asset • A strong attention to detail; analytical skills and the ability to multi-task are important • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of an MT, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities Process Purchase Order, Non-Purchase Order (FI), eInvoices as per the established process Reconcile the processed work by the team verifying entries and comparing system reports Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries Production planning on a daily basis and allocating the inflow volume to respective team members Pay vendors by monitoring contract/PO terms, discount, scheduling and preparing checks/Fund Transfer Orders, resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments Process travel and expense reports of employees by receiving and verifying expense reports for advances and receipts Good knowledge of excel reports like Pivot table, formulas, formatting and cleansing the data Resolving queries like wrong posting, reversal, and corrections Support team members in processing corrections by clarifying their doubts and confusions Ensure SOP’s are reviewed frequently and the latest updates are incorporated post-client signof Maintain 100% accuracy of invoice processing and monthly reports Report taxes whilst processing region-specific invoices as per the requirement Understanding of Helpdesk operations would be an added advantage Qualifications Minimum qualifications/skills University graduate in any discipline Preferred qualifications/skills Bachelor/Master of Commerce or Business Administration Relevant work experience in AP preferably in the Oil and Gas industry Must have sound knowledge of written and spoken English Preferable to have practical knowledge of SAP Preferable to have practical knowledge of Reporting and Service Now Understanding of Source to Pay process is a plus Excellent time management and planning skills Attention to detail, good analytical and problem-solving capabilities Drive to achieve results and deliver on goals Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Responsibilities Own strategic customer relationship with high value accounts, ensuring continuous engagement, satisfaction & retention. Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact. Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed. Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities. Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and process excellence. Act as a process anchor, contributing to the creation of QBR templates, onboarding frameworks, anomaly management SOPs, and strategic account playbooks. Collaborate with the marketing and product teams to ensure customer voices are showcased appropriately. Lead discussions around custom reporting requirements for strategic accounts, including multi-account views, tagging-based breakdowns, and business-specific formats. Qualifications and Skills: 11+ years of experience in customer service, account management (or) cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus. Strong stakeholder management and communication. Comfortable with ambiguity, works across functions seamlessly. Excellent communication, presentation, and relationship-building skills. Ability to analyze customer needs, develop strategies, and drive outcomes. Strong problem-solving skills with a proactive and customer-first mindset.

Work with global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption. Should have knowledge or hands on experience working on HTML,CSS. Manage numerous projects, initiatives, and engagements concurrently. Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to customers. Consult, ideate, and propose optimal digital adoption solutions to customers using the Product Ecosystem. Review, analyze, and optimize solutions to increase digital adoption usage by end-users. Onboard, mentor and enable new team members for success. Roles and Responsibilities Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas. Have a strong learning appetite to become an expert on products through our Certification Programs. 2-6 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development. Comfortable working in a dynamic and evolving environment. Inclination to problem-solving and an analytical mindset

REGIONAL MANAGER Liability Business Location : Mangalore , Bangalore Industry : Multi State Co-operative Society Candidates Preferred from Industry : BFSI , Co-operative Sector, Liability Business , Insurance , Experience : 12 to 15 years Skills - Team Leadership - Sales promotion expert - Networking - Customer Focus Requirements • Lead a Team of 40+ sales professionals for Liability Business in various locations • Identify potential areas for new branches . Drive new branch opening • Hire , induct , train , develop , guide and maintain a productive sales force • Good market and product awareness • Create strategies for business growth , achievement of targets • Regular and systematic review of team performance • Handhold non performers , inspire performs for better performance • Responsible for management and administration of the branches / offices in the assigned geographies. • Accountable for performance of team • Develop strategic initiatives to grow the business • Developing and maintaining good working relationships with business associates. • Monitoring and reporting on performance against agreed sales targets, including monitoring the performance of other staff. • Regular reporting to higher-ups • Conduct regular customer- out -reach programmes and events Role & responsibilities Preferred candidate profile

State Head Liability Business Location : Bangalore Industry : Multi State Co-operative Society Candidates Preferred from Industry : Insurance , BFSI , Co-operative Sector, Liability Business Experience : 15 to 20 years Responsibilities Should be able to develop the branch network by 100+ within timelines Strategy development : Develop and implement a robust strategy for business growth, aligned with the organizational vision and goals. - Business growth : Drive and execute effective marketing and sales strategies to capture and retain the target market segment, leveraging potentials of the team Process development : Establish and maintain strong processes and governance mechanisms to ensure smooth operations and continuous improvement of the business. Team leadership : Build and lead a large team of professionals, including relationship managers, sales staff , and support staff, to ensure high performance and customer satisfaction. Customer Centric Approach Compliance and risk management : Ensure adherence to all regulatory and organizational compliance requirements and implement effective risk management practices. Skills - Dynamic / Agile - Result oriented - Team Leadership - Market / Product Expert - Networking - Customer Focus Requirements • Understand the market dynamics and build strategies for rapid business growth. • Create a road map for the business, based upon the vision of the organization, encompassing value creation for stakeholders, customers, channel partners and employees • Responsible for overall Business/Market, driving key business objectives centrally. • Responsible for productivity , efficiency of team • Develop strategic initiatives to grow the business • Topline/Initiatives to grow the business, Topline/Bottomline target achievement. • Developing and maintaining good working relationships with business associates. • Monitoring and reporting on performance against agreed sales targets, including monitoring the performance of other staff. Preferred candidate profile

We are looking for a highly skilled and experienced Account Management Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in account management, renewals, customer success, or operations. Roles and Responsibility Manage client relationships and renewals, ensuring high satisfaction and retention. Analyze data to derive actionable insights for retention and growth. Collaborate with sales, support, and success teams to achieve business objectives. Develop strategies for long-term client partnerships. Optimize processes for scalability and productivity. Deliver exceptional service to strengthen long-term partnerships. Job Requirements MBA or Masters degree in a relevant field. Basic understanding of financials, SaaS sales cycles, and presales processes. Proven track record in meeting or exceeding renewal quotas and managing subscription-based contracts. Familiarity with Boomi or similar integration platforms is a plus. Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office. Ability to negotiate contracts, communicate price increases, and mitigate churn. Strong data interpretation skills to derive client insights. Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM).

Roles and Responsibilities Develop and execute demand generation strategies to drive sales growth through outbound calling, cold calling, lead generation, inside sales, and customer focus. Identify new business opportunities by researching potential clients and building relationships with key decision-makers. Collaborate with cross-functional teams to develop targeted marketing campaigns that meet client needs. Analyze sales data to identify trends and areas for improvement in the demand generation process. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently. Connect Nikita Wankhede Facile HR

Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out ) Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset. In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations. You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: INR 35K Per Month + Shift Allowances ( EMEA INR 700/Day , US INR 1200/Day ) + Cabs ( Pick & Drop) + Fully Catered Meals on Board Duration of Internship: 11 Months

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support. Performance Tracking: Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement. Customer Education: Conduct training sessions and workshops to educate clients on new features, best practices, and updates. Feedback Loop: Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation. Retention Strategy: Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships. Qualifications: Bachelors degree in Business, IT, or a related field. 5+ years of experience in customer success, account management, or a similar role within the IT services industry. Strong understanding of IT solutions and technology trends. Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients. Problem-solving mindset with a focus on customer satisfaction. Proficiency in CRM software and other customer management tools. Ability to work collaboratively in a fast-paced environment and manage multiple client accounts.

Education: Diploma /B.E/ B.Tech (Preferred) Role & responsibilities 1. Establish and maintain the upkeep of service centers. 2. Liaison with store manager and sales team for service operations. 3. Ensure customer satisfaction to avoid escalation of issues. 4. Motivate and manage team of service center and care center personnel. 5. Responsible and accountable for service deliverables. 6. Mentor and counsel engineers whenever necessary. 7. Control the flow of incoming calls for on-site support of services. 8. Manage costs/expenses of service and care center within given,guidelines. 9. Ensure their is adequate amount of manpower to cater to all customer,calls. 10. Providing necessary skills/training to the team members based on,needs and gaps. 11. Ascertain care center personnel are working in sync to support walk,in customers. 12. Encourage the team to enhance their performance levels by,identifying gaps and needs Interested candidates can reach out to nakkina.elizibeth@ril.com/6281-704-207

We are looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention. Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

We are on the hunt for our next Customer Service Champion! At Zomato, as a Customer Delight Associate , you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service. Here, you're not just an Associate; you are on the path to leadership. You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions. What do you need to bring to the table’: Zealous Customer Focus: Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy Articulate Communication: Strong communication skills with proficiency in typing and speaking efficiently Analytical Mindset: Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout Problem-solving skills: Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries Customer Delight Associate — Delhi NCR Relevant Experience: Candidates with up to 3 years of experience in customer service or a similar field are preferred. Shifts: Rotational shifts (Morning, Afternoon, Evening, and Night). Work Mode: Work-from-office role. Be a part of an initiative that will transform hiccups into happiness!

Requirements • Lead a Team of 75+ sales professionals for Liability Business • Hire , induct , train , develop , guide and maintain a productive sales force • Good market and product awareness • Create strategies for business growth , achievement of targets • Regular and systematic review of team performance • Handhold non performers by constant interventions and set standards in performance • Responsible for management and administration of the branches / offices in the assigned geographies. • Accountable for performance of team • Develop strategic initiatives to grow the business • Developing and maintaining good working relationships with business associates. • Monitoring and reporting on performance against agreed sales targets, including monitoring the performance of other staff. • Regular reporting to higher-ups • Conduct regular customer- out -reach programmes and events Role & responsibilities Preferred candidate profile

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

Opportunity for Manager-Patient Experience for our Hospital in Mahim. Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience management Experience: Minimum 10-15 years working in a Healthcare organization or Hospitality field. Job Requirement: Patient management: The ability to foster a safe, comfortable experience for all patients, as they receive the treatment they need in a controlled healthcare setting. Interpersonal communication: The ability to correspond effectively with care providers, organizational executives, patients, patient family members. Data reporting: The ability to relay useful data to executives and other company representatives, in user-friendly reports that allow them to improve operations. Technological proficiency: The ability to fully use all required pieces of technology, including any computers, tablets, phones, medical devices, and online platforms Empathy: The ability to share a patients concerns, answer patient questions, and make care providers aware of any patient hesitations to treatment. Problem-solving: The ability to identify and solve issues that patients might face in a healthcare environment. Teamwork: The ability to work alongside other members of a healthcare organization to facilitate successful patient treatment programs. Job responsibilities: 1) Provides professional leadership to design, develop, implement and oversee the patient experience improvement at our hospital 2) Creates a hospital-wide culture of relationship centered care which is supported through innovation, human centered design, and continuous quality improvement. 3) Evaluate the patient experience and Identifies and presents key issues impacting the Patient/Family experience for discussion with the Management and decision making which will include findings, barriers to success and progress toward results. 4)Ensures alignment of goals with related initiatives, and collaborates with senior leaders and stakeholders throughout the hospital to ensure that patient experience is integral to decision making 5)Provides expert knowledge of best practices related to customer experience, services improvement and problem-solving 6)Develops an annual strategic development/business plan which ensures patient-centered care and continued performance improvement and overall patient satisfaction. 7)Serves as expert resource for leadership and staff on all patient care experience initiatives. 8)Clearly defines the optimal Patient Experience, including the behavioral changes necessary to achieve cultural transformation throughout the entire organization 9)Establish and manage patient communication programs including managing online interactions with patients 10)Generating and delivering reports on patient progress, setbacks, and overall status 11)Additional duties include, but are not limited to applicable policy updates and patient advocacy and advisory support 12)Performs other relevant duties as assigned Interested candidates can share their resumes on ankita.shetty@hindujahospital.com Regards, Ankita Shetty Executive HR P. D. Hinduja Hospital & MRC

Job Title: Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a companys products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success. Responsibilities: Managing the patients account and dealing with their complaints. Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise. Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction. Making the reports on drop rate and churn rates. Finding the loopholes, retaining the patients and handling the escalations. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels. Work with technical teams to customize and implement solutions that meet specific client needs. Requirements: A Masters degree in Business Administration, Marketing, Communications, or a related field is typically required. At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager. At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.) Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships. Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams. Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization. Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail. Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc. Diversity, Equality, and Inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days work-week (Monday Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

Company Profile : Simplotel is a Bangalore based SaaS start-up helping over 2,000 hotels across the globe grow their business. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Our customers are hotels of various sizes. Simplotel was founded in Oct 2013 and is funded by India's largest Online Travel Agency - MakeMyTrip. Position - Customer Success Manager The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various analytics of our customers, craft and implement strategies to grow it. - Deliver metrics and analysis to customers to ensure that they understand the value of our platform - Run Google Ad Campaigns and come up with SEO strategies for our customers. - Manage schedule and prioritize well, in order to meet deadlines Skills required : - 0 - 3 years of Account Management or other customer facing experience. - Graduate degree in Engineering, Business or Hotel Management. MBA a plus. - Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. - Strong analytics skills and good knowledge of Excel. - Ability to work in cross functional teams. - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation and presentation skills - Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines. - Knowledge of e-commerce, Web analytics & SEO is a plus.