2066 Customer Focus Jobs - Page 26

Overview The CIS (Customer Implementation Services) Team implements and tests Mastercard products and services with financial institutions enabling production electronic payments Globally. CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging. Provides support to our customers to test new Mastercard Release Code or Customers system change. The role ensures accurate and precise vetting of customer network interface and systems to process financial payments. Accommodates testing whenever financial institutions make changes on their systems. In a customer-facing environment, lead a cross-functional processing implementation project team of technica...

Responsibilities: * Manage customer relationships for long-term success * Collaborate with cross-functional teams on product development * Ensure client satisfaction through proactive support

Responsibilities: Assist in setting up, organizing, and delivering product demonstrations to prospective clients, showcasing the value of our AML solutions. Support the creation and updating of demo materials, such as presentations, product demos, and case studies. Work closely with the sales team to coordinate demo sessions and communicate with clients about demo schedules. Understand and communicate the key features and benefits of Quantum Data Engines; AML solutions in a clear and concise manner. Address client questions during demo sessions by providing clear explanations about product capabilities. Gather feedback from demo sessions and relay it to the product and sales teams for contin...

As an Assistant Vice President - Corporate Client Servicing Manager at our organization, your role will involve managing operations within a specific business area. Your primary duties will include maintaining processes, implementing risk management initiatives, and ensuring compliance with relevant regulators. Your role will play a crucial part in supporting the bank's operations and ensuring efficiency in processes. Key Responsibilities: - Identifying trends and opportunities for improvement by analyzing operational data and performance metrics. - Managing operations within a business area to drive efficient processes, risk management, and compliance initiatives. - Collaborating with inter...

Role Overview: YASH Technologies is seeking Salesforce Sales Cloud Professionals with 10-13 years of experience to lead the design and development of technical solutions, ensuring alignment with business objectives and requirements. As a Salesforce Sales Cloud Professional, you will define technical standards, best practices, frameworks, methodologies, reference architecture, and design patterns for the development and implementation of the technical solution. Your role will involve providing technical leadership and guidance to development teams, participating in architecture and design reviews, identifying and mitigating technical debt, conducting research on emerging technologies, and men...

Role Overview: As a Senior Wedding Planner at Cevex Events, you will be instrumental in creating unforgettable weddings for clients. With a wealth of experience and a track record of successful events, you will be pivotal in delivering impactful and memorable experiences. Your role will encompass end-to-end wedding planning, ensuring meticulous attention to detail every step of the way. Key Responsibilities: - Meet with clients to understand their vision, requirements, and budget - Prepare detailed event plans and suggest creative decor ideas - Coordinate with venues and vendors to execute the event seamlessly - Manage budgets effectively to meet client expectations - Oversee event execution...

As an Area Credit Manager at EQF, your role involves ensuring robust credit underwriting, monitoring delinquencies, and improving market intelligence. You will be responsible for preparing credit notes, conducting client visits, and analyzing transaction risks. Identifying automation opportunities, reducing audit queries, and staying updated on market practices are crucial to support well-informed decision-making. Your key responsibilities will include: - Amending credit notes and financial models - Interacting with collections and sales teams for delinquency tracking - Meeting customers to understand industry and market dynamics - Ensuring accuracy in credit notes and financial models - Reg...

As a Client Onboard Rep 5 at our organization, you will be responsible for performing relatively complex assignments that directly impact the business by ensuring the quality of tasks or services provided. Working under little to no direct supervision, you may service an expansive and/or diverse array of products/services. It is essential to apply your working knowledge of technical and professional principles and concepts, along with in-depth knowledge of team objectives. You will understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensuring the quality and service of y...

As a leader in the field of application support, your role will involve defining and executing the application support strategy in alignment with business goals. You will lead and mentor a global team of support engineers and managers, establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance support performance, and define strategies and processes in collaboration with Icertis solution partners. Key Responsibilities: - Lead and mentor a global team of support engineers and managers. - Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance support performance. - Define strategies and processes in col...

As a part of the Customer Support Team at Inventre, your role will involve handling customer calls, addressing product and delivery-related queries, and ensuring a seamless support experience. You will need to respond promptly to customer inquiries via calls, emails, and messages, maintain accurate records of interactions in the CRM system, and proactively follow up with customers to ensure issue resolution and satisfaction. Additionally, you will collaborate with internal teams to assist with post-sales services and communicate customer feedback to enhance processes and service quality. **Key Responsibilities:** - Respond promptly to customer inquiries via calls, emails, and messages concer...

As an Assistant Brand Head for Polycab Wires and Cables at Vashi Integrated Solutions Ltd., you will be instrumental in developing and executing strategic marketing initiatives to elevate the Polycab brand, boost sales, and expand market presence. Your role will encompass various aspects such as brand strategy development, marketing campaigns, product management, sales support, event management, stakeholder engagement, and reporting and analysis. By actively contributing to these areas, you will significantly enhance the success and visibility of the Polycab brand. Your key responsibilities will include: - Collaborating with senior management to align brand strategies with overall business o...

As a Salesperson at OKQ8 Mora, you will play a vital role within the community. The company is seeking an individual with drive, curiosity, and a willingness to go the extra mile for customers and colleagues. A valid B driver's license is required to be a part of the team. In this role, you will have the opportunity to learn and grow in various areas such as: - Customer focus and service: Taking care of customers and members, and being the primary point of contact. - Sales and cash handling: Serving customers at the checkout, handling sales transactions, food preparation, vehicle rentals, and car wash services. - Store and retail operations: Tasks include cleaning pump stations and restrooms...

Responsibilities: * Maximize customer satisfaction * Manage customer relationships * Drive customer growth & retention * Collaborate with cross-functional teams * Communicate effectively with stakeholders Accessible workspace

Lead sales & marketing division, driving revenue growth and expanding market presence in the building materials sector Ability to read architectural drawings Strategic Sales Planning Market Analysis Channel Management Market Insight Results-Driven Required Candidate profile Sales and marketing within the building materials/construction industry, with at least 10 years in a leadership role In-depth understanding of market trends, customer behavior, competitive landscape

In this role within the Learning Services team of People & Culture, you will have the opportunity to lead the transformation of processes with a digital-first approach and inspire a team to improve its performance. Your primary accountability will be to build strong partnerships with the Learning Design Hub to translate project requirements into learning solutions and ensure the successful implementation of content into the Learning Management System. You will work closely with global learning teams to deliver training internally and support external training. This role reports directly to the Design Integration Lead. Key Responsibilities: - Add new content to all bp learning systems and emb...

As a Client Services Technical Consultant Senior at EY, you will have the opportunity to contribute to the global scale and inclusive culture of the company. Your unique voice and perspective are valued to help EY become even better. Join us to build an exceptional experience for yourself and contribute to creating a better working world for all. Role Overview: - Responsible for order management, portfolio management, system performance & reporting, IT & Availability topics, reporting & interfacing, batch & job. Key Responsibilities: - Experience within the Asset Management industry or within FinTech supporting Asset Managers. - Good understanding of general IT processes and best practices. ...

In this role, you will provide first- and second-level support to global employees across various company sites, supporting all levels of the organization. **Key Responsibilities:** - Ensure timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues. - Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests. - Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages. - Manage deployment and rollout of software and hardware. - Maintain an accurate inventory of GIT client assets. - Create and maintain th...

Role Overview: As the Head of Business Development, you will play a crucial role in overseeing the ongoing operations and procedures of the company. You will be a key member of the senior management team, responsible for driving operational excellence, aligning technology initiatives with business goals, and leading cross-functional teams to deliver profitability and sustainable growth. Key Responsibilities: - Lead and manage daily operations across multiple departments such as production, technology, supply chain, projects, and customer service. - Implement efficient operational systems, processes, and best practices to promote organizational excellence. - Drive business process optimizatio...

As a Corporate Sales Representative, your role is focused on driving business growth by engaging with corporate clients, understanding their risk profiles, and providing insurance solutions that align with their business objectives. Establishing strong client relationships, meeting sales targets, and ensuring client satisfaction are key responsibilities of this role. - Build and maintain strong relationships with corporate clients - Understand their insurance needs and offer tailored solutions - Act as the main point of contact for timely responses to inquiries and concerns Your priority will be to achieve sales targets through identifying new business opportunities and upselling to existing...

As a dynamic and strategic Chief Operating Officer (COO) with a strong techno-commercial background, you will oversee the ongoing operations and procedures of the company. You will be a key member of the senior management team, responsible for driving operational excellence, aligning technology initiatives with business goals, and leading cross-functional teams to deliver profitability and sustainable growth. Key Responsibilities: - Operational Leadership - Lead and manage daily operations across multiple departments including production, technology, supply chain, projects, and customer service. - Implement efficient operational systems, processes, and best practices that promote organizatio...

As a Unit Manager (Senior Executive) in the organization, your primary role is to enable the achievement of key business outcomes by focusing on building a quality Agency through the quality of hire and skilling. You will be responsible for ensuring adherence to all statutory and compliance requirements. Your key responsibilities will include: - Achieving business plans by effectively managing all parameters of the business such as recruitment, activation, premium collection, case rate, case count, and persistency. - Engaging, motivating, and enhancing the productivity of Agents by establishing strong relationships. - Inducting, activating, and ensuring the productivity of Agents consistentl...

As a Program Coordinator at our organization, your role will involve providing programs to enhance operational efficiency, consistency, and compliance in alignment with the company's financial and tactical objectives. You will be responsible for developing and communicating business practices and processes, as well as training the organization on these practices. It is essential to possess strong verbal and written communication skills in English to effectively interact with various teams. Your responsibilities will include: - Acting as a liaison between stakeholders to ensure accurate communication - Demonstrating strong networking and interpersonal skills - Seeking clarification from mento...

Role Overview: As a Test Engineer, your role involves preparing test cases and conducting testing of products, platforms, or solutions to be deployed at client sites. Your main objective is to ensure that the testing process meets 100% quality assurance parameters. Key Responsibilities: - Understand the test requirements and design test cases for the product - Create test planning based on business requirements and testable criteria - Implement Wipro's testing methodology using Model based testing for efficient test generation - Peer review test cases to minimize rework - Collaborate with the development team to identify and document test cases, ensuring version control - Define testing crit...

Role Overview: As a Manager, Implementation at CIS, you will be responsible for managing end-to-end project execution with external customers for all types of implementation projects. You will assess and document customer needs independently, drive customer implementation projects following the global project methodology, and manage a high number of diverse projects in parallel. Your role will involve managing customer escalations autonomously, ensuring flawless execution of CIS implementation projects, and handling the implementation of new large and complex pilot products and services. Additionally, you will identify training needs of customers, provide AOW trainings, upskill the technical...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, The Community You Will Join As a member of Airbnbs Escalations team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering ?unreasonable hospitality? by balancing urgency, empathy, and fairness This high-visibility role demands extreme ownership?youll dive deep to uncover root causes,...