742 Customer Focus Jobs - Page 25

-SALES ASSOCIATE Title - Sales Associate Reporting to - Store Manager Skip Level - Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Key Responsibilities : 1. Collaborate with Sales team & support them for the Proposals, Bid Tender & Submissions for required tenders/ RFQs. Co-ordinate with various functions to get techno-commercial quotes, review received technical & commercial quotes from all units, validate and work on optimization which can help to win the order. 2. Work with designers and drafters, ensure that the design & drawings are completed on time and adhere to the established specifications and standards. 3. Prepare the Baseline Program and establish time and cost control requirements for projects in line with established standards. 4. Study the scope of work & tender document and prepare the tender review sheet, develop cost estimation plan, procedures, template. Create the estimation BOQ and link it with client BOQ, ensure adherence to cost parameter. 5. Review customer specifications and prepare estimates for new equipment offerings including obtaining current supply chain pricing to support estimates, Prepare bid approval documents for proposals. Liaise with management regarding large projects with reference to design, pricing, and tendering procedures. 6. Review PFD, P&IDs, project-specific specifications, design calculation/analysis, and procurement specification for accuracy and in adherence to budget, schedule and project specifications 7. Seeks offers from suppliers for various items such as Equipment/Packages, E&I Items etc in line with project scope and given budget. 8. Support in Bid preparation and review of tender documentations as per plan. 9. Prepare, review and submit bid responses based on client comments and effectively address concerns. 10. Timely coordination with client and internal teams for estimate, proposal and purchase order generation through the back-end systems and tools ensuring zero delay in submissions. Additional Responsibilities: Qualification: BE / B.Tech or Post graduate in Mechanical / Chemical

Qualifications Bachelor's degree in in Electrical / Mechanical / Industrial Engineering Sales and Marketing skills Experience in the Energy or Sustainability industry is a plus Proven track record of successful sales and marketing strategies Marketing / Sales experience of Industrial and Commercial customers, direct sales rather than through distributors - Work experience in Energy Efficiency / Safety / Reliability / Sustainability streams/Power System Studies, ETAP - Handling customers with different processes like buildings, various industrial processes Basic knowledge of software platforms like EMS / BMS etc. Key Responsibilities and Deliverables Clear understanding of Bigeta Energy Services - Thorough understanding of all services and products of Bigeta Energy - Understand application of the above services and products in industries and commercial buildings - Presenting to customer as an advisor to their pain points rather than a typical sales person - Ability to improvise the offers for different applications with different customers - Convincing the customers about the benefits of the various applications with respect to respective processes and operations - Conducting in-house workshops and seminars at customer places - Develop a strong bond with the different levels of the customers to get positive feed back at all levels - Conversion of orders for various services and products - Support the execution team by arriving at clear understanding of deliverables to customers and success criteria Personal Attributes: Good oral and written communication Pleasing and presentable personality Sales attributes Patience Active Listening KPIs Meetings with required number of prospective customers on a weekly basis and reporting to HO with details Generate enough prospects to convert them to orders so as to meet the assigned targets based on hit rate Conversion of orders from various industrial commercial customers in the assigned area Ownership of the customers and get involved in all actions to bring everything to logical conclusions Regular meetings with the customers to ascertain timely conversion of orders, smooth execution and handover with agreed success criteria Upscaling of the existing customers with additional business through various offers of Bigeta Energy Meeting the assigned and mutually agreed Sales Targets, monthly / quarterly and annually Support in realisation of payments based on agreed terms with customers

What you bring: Associate degree in a technical field or equivalent experience (bachelor s required). Strong analytical skills, with attention to detail and a curious mindset. Customer-focused with clear communication of findings and expectations. Ability to analyze problems and provide practical solutions. Highly motivated, with a customer-centric mindset and the ability to thrive in a fast-paced environment. 4+ years of client-facing experience with strong interpersonal skills. 4+ years of experience in data reporting and analysis. Experience with Cognos tools preferred. Proficient in English communication, interacting with technical and non-technical stakeholders. Good understanding of databases.

What you bring Minimum of 5 years of SAP SD experience Good knowledge in SAP SD. MM/LE is desirable. Knowledge on SAP S/4 HANA Logistics is a plus General understanding of Supply chain processes is a plus. Well-developed customer focus Good Presentation and communication skills Adaptability to work in different time zones on need-basis.

-SHOWROOM SALES CONVERSION -PRE & POST SALES SUPPORT -SALES CLOSURE -EFFECTIVE COMMUNICATION -LEAD GENERATION -IN-STORE,REFERRALS AND CANOPY ACTIVITY WHEN ASSIGNED -EXCEED MONTHLY SALES TARGET #8240619916#9002930222 Perks and benefits INCENTIVES OVER&ABOVE SALARY UPON TGT ACHIEVEMENT

Developing interpersonal skills Multitasking and efficiency Familiarity with CRM systems and practices Good communication skills Conflict resolution and negotiation Empathizing with customers Remaining calm and composed in difficult situations

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support KnowledgeUnderstanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management FamiliarityKnowledge of Emergency Management (EM) practices, particularly outage management. Network Data ManagementProficiency in maintaining network data and customer information in relevant databases. It would be nice if you also had: Business AcumenUnderstanding of how technical services contribute to overall business goals. Advanced Problem-SolvingAbility to approach complex issues from a fresh perspective. Customer Relationship ManagementYou will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical ExpertiseYoull maintain a strong understanding of the customers network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement OpportunitiesYou will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional CollaborationYoull work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and LeadershipAs a mentor, youll share your knowledge with team members, guiding their development and improving overall team performance.

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Role - Customer Support Analyst Exp - Fresher - 1 Years Location - Pune / Bangalore Skills - Customer Service / Technical Support / International Process / Communication Language - English Mandatory

Responsibilities: * Lead customer support team using Zoho tools * Ensure timely resolution of escalated issues * Manage call center ops & customer service operations * Foster strong customer relationships through engagement Health insurance Provident fund

Role & responsibilities : This position is responsible for achieving revenue growth of assigned Product line. Technical support to Sales/Customers. Competition mapping for different product lines of Phoenix contact in coordination with Sales team. Regular Follow-up with Sales team for business conversion. Product gap analysis to support business unit head for new product development. Product Presentation to Sales/Customer/Channel Partner. Inter-department coordination. Preferred candidate profile : Min Industry Experience: 3 yrs. Engg. Graduate only in Electrical/Electronics/instrumentation (Mechanical would be consider for this position) Exposure to Electronic / Electrical / Automation Industry Efficient technical skill in MS office, Office 365, & any other compatible program. Teamwork skills Solution-oriented approach Excellent Communication and facilitation skills Ability & willingness to meet the deadlines and defined goals Planning and execution skills Assertive & goal oriented Integrity Analytical Abilities & Creativity Personnel Competence: Knowledge of Basic Industrial Environment & technology Product Knowledge Commercial framework related to Sales and Marketing Execution ability for product strategy Ready for Domestic and International travelling Ready to relocate as per job requirement Special Requirements : Prior Experience in Product marketing will be added advantage

International Customer Support Voice Exp: Min1 Year in Int/Dom Voice Graduate CTC: 4.5 LPA Fixed + Allowances + Incentives Bangalore (Electronic City) Notice: Immediate or 30 days NP Shifts: 24/7 Rotational Both Way Cab (WFO)

Job Title: Account Management role Location: Chennai, Tamil Nadu Experience: 1-4years Employment Type: Full-Time Functional Area: Sales, Business Development Education: Bachelor's in Engineering (BE/B.Tech) Travel Requirements: Willingness to travel as per business Job Summary: We are seeking a dynamic and results-driven Account Manager to oversee and expand our client portfolio. The ideal candidate will be responsible for nurturing client relationships, driving sales growth, and ensuring exceptional customer satisfaction. Key Responsibilities: Strategic Account Management: Develop and implement comprehensive account plans aligned with clients' business objectives. Set and monitor sales targets, ensuring alignment with company goals. Client Relationship Management: Serve as the primary liaison between the company and assigned clients. Foster long-term relationships to promote client retention and satisfaction. Address client inquiries and resolve issues promptly. Sales Growth and Revenue Generation: Identify opportunities for upselling and cross-selling within existing accounts. Collaborate with sales teams to expand business opportunities. Monitor competitors' activities and adjust strategies accordingly. Cross-Functional Collaboration: Coordinate with internal departments (e.g., marketing, product development) to meet client needs. Ensure seamless delivery of products and services. Market and Industry Analysis: Stay informed about market trends, regulatory changes, and economic factors affecting clients. Provide clients with insights to navigate industry challenges. Reporting and Documentation: Maintain accurate records of account activities, sales metrics, and client communications. Prepare regular reports for internal stakeholders and clients. Event and Engagement Management: Organize client engagement activities, such as meetings, workshops, and events. Represent the company at industry events and trade shows. Key Skills & Qualifications: Proven experience as an Account Manager or in a similar sales role. Excellent communication and negotiation skills. Strong analytical and problem-solving abilities. Proficiency in CRM software and MS Office Suite, especially Excel. Ability to manage multiple accounts and meet sales targets. MBA in Marketing/Sales; Bachelor's in Engineering preferred. Willingness to travel as required.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS’s Max.AI Platform Max.AI platform team focuses on developing and selling an ecosystem of AI products and GenAI agents across industry. Some of the products that are currently being developed include AIA cross-industry AI and generative AI platform focused on addressing the demand from clients to leverage the capabilities of gen AI. With Max.AI, clients can combine existing machine learning models and automation techniques with the increasingly powerful abilities of the latest large language models. AI (P.AI) is a patented state-of-the-art cloud native AI SaaS product from ZS that leverages data from loyalty rewards programs, clickstream, transactions, and campaigns to create highly targeted 1:1 personalized content, customer journeys and products & offer recommendations. As a product management lead, you will guide the development and strategic direction of innovative AI solutions, including generative AI agents and apps. You will manage the full product lifecycle, ensuring our offerings not only meet but exceed market demands and customer expectations. What You’ll Do: Craft and execute detailed product roadmaps that align with the company’s vision, influenced by deep market analysis and ongoing stakeholder feedback Act as the primary liaison between internal teams (customer success, engineering and product management function) and external customers to gather feedback and ensure product goals meet market and user requirements Partner with UI teams to create compelling, user-first designs that drive engagement and differentiate our products in the market Direct agile teams with a focused, clear approach, managing product backlogs, sprint planning, and iterative feedback loops to deliver value swiftly Keep a pulse on emerging AI trends and technologies, steering product innovation to maintain our competitive edge and meet futuristic market needs Participate in scrum meetings to provide clarity on requirements and acceptance criteria at requirement level Work with client teams to get an agreement on scope of changes and enhancements to existing products Must be able to explain design decisions to their peers and articulate the advantages and risks of their decisions to senior managers Must be able to give demo of the product to client teams when required What You’ll Bring ZS welcomes candidates with degrees in computer science, electrical engineering, mathematics or a related discipline. Additionally, we seek individuals with the following qualifications Education: Bachelor’s degree in computer science, Electrical Engineering, Mathematics, or related field. Professional Experience: Minimum of 7 years in roles such as Data Scientist, Business Analyst, or Product Owner, with a focus on AI technologies. Skills: Strong analytical, problem-solving, and technical skills. Proven organizational and product management capabilities. Excellent interpersonal and communication skills, effective in multinational team settings. Proficiency in agile methodologies and product management tools. This role offers the opportunity to be at the forefront of AI technology innovation, in an environment that values creativity and forward-thinking. You will have the chance to make significant impacts, driving the future of AI applications and enhancing how businesses and consumers interact with technology. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.Bachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption.Closely manage and nurture accounts to identify and eliminate risk of attrition.Partner with internal stakeholders to align account activities with the customers business case and strategy.Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty.Ensure customers are aware of and educated on new features and releases.Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.Bachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption.Closely manage and nurture accounts to identify and eliminate risk of attrition.Partner with internal stakeholders to align account activities with the customers business case and strategy.Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty.Ensure customers are aware of and educated on new features and releases.Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Qualification Any Graduation

Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with an internal global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Overall, 5+ years of industry experience. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Plan, execute and track new and existing customers Cloud Savings Program across CSP's . Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated ability to break down complex problems into sub-tasks and track outcomes Experience in customer-facing roles such as consulting, customer success or equivalent experience Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts Preferred technical and professional experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)

Develop and maintain strong relationships with key clients to maximize revenue Identify new business opportunities within existing accounts and ensure client retention Act as the primary point of contact, addressing customer queries Priya 8081073001