742 Customer Focus Jobs - Page 24

@Request you to please share resume on muskan.chaudhary1@indiamart.com or you can WhatsApp resume on 9034322628. Were looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management .Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal,communication and presentation skills, both verbal and written Relevant and meaningful years of experienceof working in US P&C insurance lifecycle – pre-placement, placement, andpost-placement activities (such as endorsements processing, policyadministration, policy checking, policy issuance, quoting, renewal prep,submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus,collaboration, accountability, initiative, and innovation. Proficient in English language- both written(Email writing) and verbal A strong attention to detail; analyticalskills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Associate – Underwriting / Broker Technical SupportSpecialist Your role will require youto utilize your skills to process transactions for the Underwriting / BrokerSupport Teams. You will require to the processing with expected accuracy andwithin the expected timelines as per the business requirement. Responsibilities Transaction processing for Broker support team (Wholesale ops) Monitor and attend to requests via service platforms that require action in a timely manner Responsible to comprehend, good customer service attitude to clearly articulate the resolution. Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Operational support with multiple activities for client service teams Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Should understand Basics of Insurance (if experienced) Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Candidate having Broker (US P&C insurance) experience would be an asset A strong attention to detail; analytical skills and the ability to multi-task are important Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Role Description: The Manager, Customer Support is responsible for overseeing a team of professionals supporting Amgen’s global workforce with issues related to Travel, Expense and other corporate services and reviewing expense reports for compliance with Amgen’s policies. The role is critical to Amgen’s efforts to maintain its internal controls and ensure its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients. The role requires strong leadership to drive efficient and effective resolution of issues, conduct training, and continuously improve on service delivery. The Manager, Expense Audit and Customer Success will reinforce the foundational importance of internal controls, compliance and self-service to the success of Amgen. Roles & Responsibilities: Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support. Monitor service levels and provide key performance indicator data to leadership. Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team. Ensure timely resolution of escalated audit issues and customer inquiries. Drive the refinement and management of Amgen’s corporate services AI assistant. Collaborate with global partners to standardize processes and implement improvements. Conduct team training and knowledge workshops. Basic Qualifications and Experience: Bachelor’s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role. Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries. Experience managing or supervising a team. Functional Skills: Must-Have Skills: Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement. Customer service oriented and strong ability to demonstrate empathy. Experience managing ticketing systems (e.g., ServiceNow). Good-to-Have Skills: Strong data analysis and reporting capabilities. Ability to identify and suggest improvements to processes. Soft Skills: Clear and concise communication skills. Strong coaching and mentoring skills. Effective conflict resolution and decision-making skills.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Associate – Underwriting / Broker TechnicalSupport Specialist Your role will require youto utilize your skills to process transactions for the Underwriting / BrokerSupport Teams. You will require to the processing with expected accuracy andwithin the expected timelines as per the business requirement. Responsibilities Transaction processing for Broker support team (Wholesale ops) Monitorand attend to requests via service platforms that require action in a timelymanner Responsible to comprehend, good customer service attitude to clearly articulate the resolution. Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Operational support with multiple activities for client service teams Performnecessary activities to support broking teams in collaborating with accountmanagement to initiate a renewal, preparing and submitting marketing proposalsto underwriters, processing endorsements and Policy Checking requests Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Should understand Basics of Insurance (if experienced) Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Candidate having Broker (US P&C insurance) experience would be an asset A strong attention to detail; analytical skills and the ability to multi-task are important Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Associate – Underwriting / Broker TechnicalSupport Specialist Your role will require youto utilize your skills to process transactions for the Underwriting / BrokerSupport Teams. You will require to the processing with expected accuracy andwithin the expected timelines as per the business requirement. Responsibilities Transaction processing for Broker support team (Wholesale ops) Monitorand attend to requests via service platforms that require action in a timelymanner Responsible to comprehend, good customer service attitude to clearly articulate the resolution. Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Operational support with multiple activities for client service teams Performnecessary activities to support broking teams in collaborating with accountmanagement to initiate a renewal, preparing and submitting marketing proposalsto underwriters, processing endorsements and Policy Checking requests Qualifications we seek inyou ! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Should understand Basics of Insurance (if experienced) Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Candidate having Broker (US P&C insurance) experience would be an asset A strong attention to detail; analytical skills and the ability to multi-task are important Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edgeof AI, automation, and digital innovation * Make an impact Drive change for global enterprisesand solve business challenges that matter * Accelerate your career Get hands-on experience,mentorship, and continuous learning opportunities * Work with the best Join 140,000+ bold thinkers andproblem-solvers who push boundaries every day * Thrive in a values-driven culture Our courage,curiosity, and incisiveness - built on a foundation of integrity and inclusion- allow your ideas to fuel progress Come join the tech shapers and growth makers atGenpact and take your career in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note that Genpact does notcharge fees to process job applications and applicants are not required to payto participate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.

Seeking an IT Sales professional to manage key accounts, drive revenue through IT products (laptops, servers), solutions (networking, cloud), and services (AV/voice). Responsibilities include lead generation, client engagement, and project execution.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI anddigital innovation are redefining industries and were leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment, lovesolving real-world problems, and want to be part of a team that’s shaping thefuture, this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications for the role of Domain Trainee- Auto Claims!! MD Adjuster is responsible for managing claims related to automobile accidents, including assessing damage to vehicles, investigating accidents, and negotiating settlements with claimants. They work closely with policyholders, claimants, and other stakeholders to ensure that all claims related to automobile accidents are handled efficiently and effectively. This position works closely in meeting client performance and quality standards. Responsibilities • Manage high-volume low complexity claims from beginning to end. • Investigate automobile accidents to determine the cause and liability, including reviewing police reports and conducting interviews with witnesses in some cases. • Analyzing insurance policies and relevant laws and regulations to determine the scope of coverage related to automobile accidents. • Negotiate repairs and settlements with claimants • Provide regular updates on automobile claims to policyholders, insured, claimant, and other members of the claims team. • Assess damage to vehicles involved in accidents, including reviewing repair estimates, and determining the cost of repairs. • Coordinate with internal and external stakeholders, such as claims adjusters and clients, to ensure that all activities related to automobile claims are conducted efficiently and effectively. • Participate in departmental meetings and training sessions to stay informed about policy changes and new procedures. • Maintain a high level of accuracy and attention to detail to ensure that all activities related to automobile claims are conducted ethically and in compliance with relevant laws and regulations. Qualifications we seek in you! Minimum qualifications • Relevant years of Material Damage Liability Claims within the US, Europe, India or LatAm • College Diploma or commensurate work experience • Fluent in both spoken and written English • Proficient in MS Office (Word and Excel) Preferred qualifications • Experience handling fast track/low touch claims • College Degree • Lean Six Sigma Certification(s) Why join Genpact? * Be atransformation leader Work at the cutting edge of AI, automation, and digitalinnovation * Make animpact Drive change for global enterprises and solve business challenges thatmatter *Accelerate your career Get hands-on experience, mentorship, and continuouslearning opportunities * Work withthe best Join 140,000+ bold thinkers and problem-solvers who push boundariesevery day * Thrive ina values-driven culture Our courage, curiosity, and incisiveness - built on afoundation of integrity and inclusion - allow your ideas to fuel progress Come jointhe tech shapers and growth makers at Genpact and take your career in the onlydirection that matters: Up. Lets buildtomorrow together Genpact isan Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore,please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process inany other way. Examples of such scams include purchasing a 'starter kit,'paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Process Developer – Voice + Claims Responsibilities: • Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP • Prioritize transactions according to detailed guidelines to meet SLA • Plans and prioritizes tasks and work responsibilities to achieve objectives • Comprehending and responding to customer inquiries. Identify, research, and resolve problems. • Assist with/perform other team tasks as the need arises. • Ability to accurately interpret and compile information from a variety of sources and systems • Ensure that turnaround time and quality of the work meets Company service standards • Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls • Handle own work in process and support team efforts to ensure that individual, team goals are met. • Maintain key records like working files, email for reference and audit purpose • Handle basic day to day requirements of excel Qualifications we seek in you! Minimum Qualifications: • Graduation in any stream except B.Tech and Technical Graduation & Law Essential skills: • Proven experience in international calling, good to have health/disability insurance. • Understanding of HIPAA (PHI/PII) • Excellent English Communication (Both written & verbal) • Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data • Displays energy and passion in approaching the job • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service • Ready to work on stretched working hours • Ability to independently get along with internal and external customers • Customer service focus! • Basic Computer knowledge along with typing speed of 40 words/minute • Insurance knowledge! • Experience towards direct calling to Insured/ providers/facility • Calling skills with TX >70 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact Resolution), and efficiency . Support Satisfaction Management by assisting in the execution of improvement actions based on: Net Promoter Score (NPS) Transactional surveys Manage Customer Relationships & Satisfaction : Handle all daily customer inquiries with timely follow-up and issue resolution. Ensure proactive communication with customers and coordinate with relevant parties for issue resolution. Collect formal and informal feedback via surveys, phone, and email. Attend customer visits as needed. Oversee the Service Delivery Process / Execution : Handle escalations efficiently. Review quotes and order requirements. Manage scheduling agreements and clear workflow blocks. Monitor critical shipments and follow up on quotes and quality issues. Facilitate Interface Management & Service Culture : Act as the voice of the customer to internal support teams. Participate in training sessions and process improvement initiatives. Take ownership of actions and ensure tasks are completed and resolved fully. What your background should look like: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SFDC (salesforce) is a big advantage. All candidates are required to be fluent in English. Flexibility to work in US shift hours (6 pm to 3:30 am) Education ExperienceAny Graduation/Post Graduation Employment Experience6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process. Competencies Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location

Job Objective: JiBe is a leading cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper. We are looking for candidates who can be the ambassador of the relevant module of JiBe to all its clients. The Technical Support Manager leverages their in-depth knowledge of processes and ERP systems to drive the successful implementation, optimization, and support across JiBes modules The focus is on ensuring a successful implementation of JiBe and enabling client organizations to streamline the relevant modules workflows, achieve cost savings, and improve overall supply chain management through technology-driven innovations using the JiBe ecosystem. Role & responsibilities Ensure the successful implementation of JiBe module by providing the best possible training and management of change processes. Manage the implementation of the relevant module based on the definition guided by the SME during the preparation phase. Works collaboratively with Sales, Project Delivery Managers, Legal, and other cross functional groups as customer liaison on national accounts. Develop and build relationships with the customers project teams to ensure proper contacts are available to promote work and resolve issues when required. Ensure proper planning and execution among the implementation team members. Assign activities, due date, monitor progress and report to the project manager. Must be able to professionally present results to the Management, communicate risks and challenges, and provide solutions across modules Provide comprehensive training to end users on procurement functionalities within the system, ensuring smooth adoption and operation of the system. Provide ongoing support to the clients post implementation, troubleshooting any related issues and offering system updates or process improvements when necessary. Participates in creating and managing comprehensive training materials, including user manuals, guides, video tutorials to support the education and onboarding of clients in using procurement modules. Maintain up-to-date documentation of system configurations, workflows, and processes. Ensure that all the process changes, enhancements and configurations are fully documented for future reference. When required, facilitate resolution of issues and conflicts through collaboration with internal partners . Define complex issues in a structured approach to raise visibility to drive resolution. Must be flexible, provide clear and consultative direction in high-pressure stress situations Preferred candidate profile You have a personal drive, take ownership and work independently. Strong communication skills, verbal and oral and fluent in English Exceptional customer service skills Strong Presentation and facilitation skills to conduct training sessions for clients and internal teams. Minimum 7+ plus years Crew/QHSE/PMS/ Vessel/ Procurement/Accounts experience including significant project management, business process & reporting experience Demonstrated ability to expertly prioritize, organize and complete multiple complex projects/programs in a deadline-driven environment Extensive experience in requirements gathering and analysis,, task prioritization, scheduling, and achieving objectives on schedule and within budget Proven experience with Marine ERP Systems or other supply chain platforms such as SAP, Oracle is an advantage. Working knowledge of Business Process Management and Project Management Tools Ability to create user friendly training materials, including manuals, and conduct workshops. Strong interpersonal skills with a high level of integrity Ability to interface effectively with all levels of organization, including senior leaders Ability to build strong cross-functional relationships Results driven, takes initiative, nimble learner and self-aware Bachelor’s degree in supply chain management, Procurement, or related fields or an equivalent knowledge through work experience. Skilled with change management principles to ensure smooth transitions during implementation, including handling resistance and facilitating user training and adoption. Personal commitment to safety, integrity, and continual professional development

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. About the Job: As Sr Product Manager for Guest Product Confidence , you will be at the forefront of enhancing guest-generated content experiences across our digital ecosystem. You will lead initiatives focused on collecting, displaying, and leveraging content such as Ratings & Reviews, Q&A to enhance customer trust, improve product offerings, and drive overall business growth. This role will require you to lead the product by identifying key opportunities to enhance guest-generated content, strategically collaborate with and influence cross-functional teams across Digital and Enterprise, leverage machine learning, define product - technology strategy and roadmap, work with data sciences and technology teams to build capabilities that drive guest engagement and sales. We are looking for someone with strong demonstrable B2C ecommerce product management experience, particularly in areas related to guest-generated content, feedback loops, and the integration of these elements into the broader customer experience and enterprise insights. Candidate must have previous experience in building greenfield products navigating the challenges in adoption, working through ambiguity & complex collaboration with interconnected partner systems, solving big data problems, leveraging machine learning, with intense data orientation, business outcomes and customer focus. Proven experience in setting vision, strategies, roadmap planning, defining, and tracking success metrics, writing, and pitching business case, ability to tell the story and establish rapport, credibility, and influence in a highly cross-functional, matrix organization across geographies. Product Teams at Target are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Role overview: As a Sr Product Manager, you will work in the product model and will partner to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your respective product. You will need to leverage the knowledge of your product, as well as customer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes for your product. You will lead a product and work in unison with engineers, UX designers, data scientists and business partners to deliver a product. You will be the voice of the product to key stakeholders to ensure that their needs are met, and that the product team is getting the direction and support that it needs to be successful. You will develop and actively understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and completing yours. Job duties may change at any time due to business needs. About you 4-year college degree (or equivalent experience) 10+ years of retail experience or equivalent domain experience with at least 6+ years in B2C ecommerce Product Management, building capabilities and driving top of the funnel customer experience Proven experience working on strategies & execution in optimizing guest-generated content to enhance product trust, drive engagement, and increase conversion rates with a focus on elevating the overall customer experience Demonstrable experience working on big data problems, leveraging machine learning, putting together product vision & strategy, writing & pitching business case and experience in SEO/SEM, A/B tests. Experience working on back-end (services) & Frontend Top of Funnel Experience Strong communication & influencing skills with proven ability to lead & influence highly cross functional, matrix organization across geographies. Experience working in an agile environment (e.g., user stories, personas, iterative development, scrum teams) Useful Links: Life at Target - https://india.target.com/ Benefits - https://india.target.com/life-at-target/workplace/benefits

TEBillion is looking for Customer Success Lead to join our dynamic team and embark on a rewarding career journey The Customer Success Specialist is responsible for ensuring that new customers are onboarded smoothly and effectively, and that they understand the products or services they have purchased Builds and maintains strong relationships with customers, acting as the primary point of contact for their needs and concerns Works to ensure that customers are satisfied with their experience, addressing any issues or concerns that may arise Identifies opportunities to upsell or cross-sell additional products or services to existing customers, and works with sales and marketing teams to convert these opportunities into sales

Job Information Job Opening ID ZR_1707_JOB Date Opened 13/03/2023 Industry Technology Job Type Work Experience 1-3 years Job Title Partner relationship manager City Bangalore Province Karnataka Country India Postal Code 560102 Number of Positions 4 Engaging with the partners and providing insta services to achieve the target Explaining the contests/offers to the partners motivate & achieving the targets Understanding data management Proficiency in excel & relationship building skills Hindi is must other south languages are added advantage. Achieving daily and monthly targets check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of AM, Tableau Specialist Responsibilities In this role, you will be responsible for all the following activities; • Execute deliverables by Business Intelligence and Analysis, Designing, Testing, Migration, Production support and Implementation of dashboard applications. • Work on data visualization tool Tableau Desktop Business Intelligence/Business Analytics software and other Tableau Products • Create Effective and High performance dashboard using Tableau and published them to Server and Online. • Designing complex dashboards taking advantage of all tableau functions including data blending, joins, actions, filters parameters, etc. • Suggest and follow best practices for creating Tableau dashboards by matching requirements to the charts to be chosen, color patterns as per user's needs, standardizing dashboard's size, look and feel. Qualifications we seek in you Minimum qualifications • BE/B- Tech, BCA, MCA, MBA, BSc/MSc • Relevant work experience Preferred qualifications • Good Interpersonal Skills • Meaningful experience in Tableau and other BI Platforms • Good conceptual knowledge and experience in other BI tools is an added advantage What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

The Assistant Manager, Tech Support is responsible for overseeing remote technical support, supporting global operations 24x7. This role focuses on incident management and resolution, stakeholder management, improving team efficiency, and driving process improvements through data-driven approaches and automation. Key Responsibilities: 1. Operational Leadership & Execution a. Oversee day-to-day operations to ensure smooth execution and optimized workflows. b. Manage resource allocation and capacity planning. c. Continuously monitor and improve SLA adherence by implementing best practices and proactive measures. d. Handle critical customer escalations and major incident responses. e. Mentor and guide the technical support team. 2. Incident Management & Resolution a. Take ownership of incident management and resolution processes. b. Analyze incident data and provide summaries for meetings. c. Quantify incidents for reporting and meetings. 3. Stakeholder & Customer Management a. Maintain strong relationships with stakeholders and customers. b. Align with stakeholders on expectations and deliverables. c. Communicate effectively with stakeholders and customers regarding incidents and resolutions. 4. Team Efficiency & Improvement a. Improve team efficiency and performance. b. Foster a culture of technical excellence and continuous improvement. c. Support knowledge-sharing initiatives for upskilling teams. 5. Process Optimization & Data-Driven Decision Making a. Drive process improvement initiatives by encouraging the team to adopt available tools and automation. b. Develop and implement reporting frameworks to track performance and product health. c. Use data-driven approaches to enhance decision-making and process improvements. 6. Cross-Functional Collaboration & Communication a. Coordinate with R&D on project reviews, providing necessary data and support. b. Facilitate cross-functional communications and escalations with R&D. c. Provide summaries of data for weekly/monthly meetings. 7. Project Management & Special Initiatives a. Drive key projects related to process improvement, tool implementation, and automation adoption. b. Contribute to strategic transformation initiatives to enhance customer experience. 8. Documentation & Reporting a. Create and maintain comprehensive documentation and reports. b. Visualize data and present it effectively to stakeholders. c. Provide clear and concise summaries of data for meetings. Skills & Qualifications: Strong understanding of incident management and project management. Excellent analytical and data skills. Strong problem-solving and people skills. Effective negotiation skills. Proficiency in documentation, data visualization, and presentation tools. Ability to adapt to and learn new technologies quickly. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience with automation tools and processes. Ability to work in a fast-paced, global environment. Strong organizational and multitasking abilities. Commitment to continuous improvement and technical excellence. Relevant experience.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities • Respond to customer queries and customer concerns • Provide support for data collection to enable Recovery of the account for end-user • Maintain a deep understanding of client processes and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • Exhibit a capacity for critical thinking and analysis. • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer-centric approach • Excellent proficiency with written English and with a neutral English accent • You should be able to work on a flexible schedule (including weekend shifts) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities Job Title: Head Relationship Management Location: Hyderabad (with travel to project sites as required) Department: Customer Success / Community Relations (Business Development) Reporting To: Director Business Development Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Preferred candidate profile 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner – able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Background in hospitality, premium real estate, or luxury lifestyle brands. A people’s person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

Job Purpose The role is responsible for driving cross-selling opportunities, fostering customer satisfaction, and achieving business targets within a branch. By leveraging centrally shared customer data and collaborating with cross-functional teams, the Area Customer Success Manager identifies and capitalizes on opportunities to promote the ABCL products and services, ultimately enhancing customer value and expanding the customer base. Key Challenges Competing in a fintech landscape with limited annual investment vis--vis long-term funding models of competitors. Dependence on partner businesses for product development and on call centres for sales closures. Need for real-time, high-quality customer interaction and service. Navigating stakeholder alignment across businesses. Driving agile solution development using modern methodologies despite traditional tech infrastructure. Key Result Areas (KRAs) Key Result AreasSupporting ActionsOpportunity Identification - Mine cross-sell opportunities from central data - Understand customer insights to pitch effectively - Stay updated on product suite and its customer fit - Propose combination solutions as per customer needs - Work with product managers to design propositions Cross LOB Communication - Build rapport with CSEs to enhance lifecycle value - Collaborate across units for aligned cross-sell targets - Draft zone-level cross-sell plans with cross-unit inputs Managing Lead Generation and Closure - Drive leads via internal networking with CSEs - Coordinate with sales teams to ensure lead closure Query Redressal - Troubleshoot and resolve escalated issues promptly Achieving Acquisition & Cross-Sell Targets - Meet branch-wise new acquisition and cross-sell goals - Tailor and deliver contextual offerings to customers - Monitor and improve scale/quality of delivery continuously Relationships Relationship TypeFrequencyNatureInternal Cross-functional TeamsDailyCollaborate to achieve cross-sell and acquisition goals External Natural Market / Central LeadDailyUse market and central data to identify opportunities and drive productivity

Key Responsibilities:- Sales Strategy: Formulate and execute national sales plans for home loans and mortgages. Team Leadership: Manage and mentor a nationwide sales team to achieve targets and ensure professional growth. Business Development: Drive new business, build relationships with key stakeholders (developers, brokers, etc.). Market Insights: Analyze market trends and competitor activities to adjust sales strategies. Customer Focus: Ensure sales teams offer tailored solutions and exceptional service. Collaboration & Compliance: Ensure alignment with marketing, operations, and regulatory requirements. Qualifications and Skills:- Education: Bachelors degree in Business, Finance, or related field; MBA preferred. Experience: 20-25 years in sales leadership within home finance or financial services. Leadership: Strong team management and motivational skills. Sales Expertise: Proven ability to drive revenue growth and develop sales strategies. Industry Knowledge: Expertise in home loans, mortgages, and financial regulations. Communication: Excellent interpersonal and presentation skills. Tech Proficiency: Proficiency in CRM systems and sales tools. Travel Flexibility: Willingness to travel for business development.

Walkin Details: Venue : Angel One Ltd Osman Plaza, 6-3-352, 5th Floor, Road-1, Banjara Hills, Hyderabad, Telangana 500001 Date 5th and 6th June Time 11 am - 4 pm About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Premium Relationship Manager Location: Hyderabad What you will do: - Behavioral Analytics & Insights: Analyze client behavior patterns to identify retention risks and opportunities. - Strategic Client Engagement: Establish proactive communication with top clients and assigned franchises to enhance relationships. - Retention Strategy Execution: Develop and implement retention frameworks, including tailored action plans for high-value client retention. - Stakeholder Collaboration: Coordinate with sales, operations, finance, and marketing teams to align retention efforts with overall business objectives. - Issue Resolution & Risk Mitigation: Conduct client feedback assessments, identify concerns, and design strategies to improve satisfaction levels. - Revenue Growth Initiatives: Implement programs to increase client activation, enhance loyalty, and drive revenue growth. - Performance Monitoring: Utilize data-driven metrics to measure retention effectiveness and improve engagement strategies - Cross sell of multiple products - Flexible to travel and meet impacted clients Success Metrics: - Improved retention rates of top clients. - Increased client activation and engagement. - Measurable revenue increments from top 5% clients. - Enhanced client satisfaction and long-term loyalty. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English and additional proficiency in the local language would be an advantage. What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.