742 Customer Focus Jobs - Page 23

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Assistant Manager/ Deputy Manager (Customer Success) - IIMJOBs Role Overview: We are looking for a dynamic and goal-driven individual to join our team as an Assistant Manager - Job Acquisition. The primary responsibility will be to acquire new job listings and client partnerships by engaging with Talent Acquisition professionals. Key Responsibilities: Identify and onboard new clients to list job openings on our platform. Build and maintain strong relationships with HR professionals and hiring managers. Conduct outbound calls, emails, and meetings to pitch platform value proposition. Track acquisition KPIs and report on weekly/monthly progress. Stay updated with market trends and competitor platforms to identify new opportunities. Requirements: Bachelor's degree in Business, Marketing, HR, or related field. 4-6 years of experience in sales, recruitment, or business development. Excellent communication and interpersonal skills. Self-motivated and able to meet targets in a fast-paced environment. Data-driven approach to decision-making

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise Platform Devops Tools. Experience: 3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Spring Boot. Experience: 3-5 Years.

> Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: PL-SQL. Experience: 1-3 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: MS SQL. Experience: 5-8 Years.

Engaging with the partners and providing insta services to achieve the target Explaining the contests/offers to the partners motivate & achieving the targets Understanding data management Proficiency in excel & relationship building skills Hindi is must other south languages are added advantage. Achieving daily and monthly targets

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams

In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion. Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with an internal global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Overall, 5+ years of industry experience. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Plan, execute and track new and existing customers Cloud Savings Program across CSP's . Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated ability to break down complex problems into sub-tasks and track outcomes Experience in customer-facing roles such as consulting, customer success or equivalent experience Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts Preferred technical and professional experience

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Hiring for a MNC/SAAS company Client Servicing/Success role Shift - 6.30PM to 3.30PM fixed/Weekend Off Sal - Upto 12.5LPA fixed Joining - 17th Jun'25 Location - Gurgaon Share your resume on shikha@imaginators.co or whatsapp on 9599868088

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Role Overview We are looking for an experienced Customer Success Specialist to lead our enterprise customer success strategy. You will manage relationships with senior leaders, optimize customer ROI, and ensure a smooth end-to-end customer journey. You will create scalable playbooks, manage feedback, drive growth within enterprise accounts, and work towards sustainability goals for our clients in the fashion and textile industries. Key Responsibilities Customer Success Strategy & Playbooks Develop and execute customer success playbooks to drive adoption, value, and ROI. Create digital content (guides, videos, webinars) to support users and scale success. Own the full customer lifecycle onboarding, adoption, expansion, and retention. Serve as the primary point of contact and "face of GreenStitch" for enterprise customers. Client Relationship & Growth Build and nurture relationships with enterprise clients. Partner with customers to identify growth opportunities, upsells, and cross-sells. Develop strategies to expand accounts within large enterprises, driving long-term value. Metrics & Feedback Management Define and track key customer success metrics (e.g., adoption rates, retention, NPS). Manage and triage customer feedback, proactively resolving challenges and driving solutions. Advocate for customer needs and provide insights to the product and engineering teams. Sustainability Insights & Strategic Problem Solving Utilise your industry knowledge to help clients understand and act on sustainability insights related to decarbonisation and emission reduction. Collaborate with internal teams to resolve client concerns and tailor solutions to meet operational and sustainability goals. Storytelling & Relationship Building Share customer success stories, case studies, and use cases to demonstrate ROI and impact. Cultivate champion users who drive product adoption across their organizations. Required Skills and Qualifications Experience 25 years of experience in a customer success or client-facing role, ideally in a top-tier enterprise SaaS company. Proven ability to handle enterprise clients with professionalism and strategic thinking. Industry Knowledge Familiarity with the fashion and textile industry, particularly sustainability trends and challenges. Strong understanding of customer success frameworks, playbooks, and metrics. Skills Strong problem-solving skills and the ability to proactively resolve complex challenges. Fluency in Hindi and English (spoken and written) is mandatory. Excellent communication, presentation, and relationship-building skills. Personal Qualities Passion for making a positive global impact, particularly in climate-tech and sustainability. A self-sufficient learner who takes initiative and embraces challenges. Ability to balance technical knowledge with empathy and strong relationship-building skills. What We Offer Opportunity to learn, grow, and lead in a mission-driven startup environment. Interface with industry leaders and contribute to the next wave of digital transformation in sustainability and ESG. Competitive compensation and meaningful equity ownership. Industry-leading healthcare benefits to support your well-being. Quarterly on-sites with the full company to collaborate, align, and bond as a team.

As the first hire in this role, you'll be the voice of the customer in the company and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams. You will be responsible for setting up the customer success and solutions engineering function. In the initial days, you will set up processes from scratch. Over time, you will build and manage a team under you. What You Will Be Doing You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers and prospective clients. Solutioning & Implementation Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately. Lead pilots and implementation for new customers, ensuring complete onboarding within 38 weeks. Translate complex business requirements into structured Zenskar workflows and setup. Pre-sales & Technical Discovery Support sales with live demos, sandbox setups, and RFP responses. Participate in technical discovery calls to map Zenskar capabilities to client needs. Create and maintain demo environments showcasing relevant use cases. Customer Success & Retention Own the relationship post-sale onboarding to go-live to QBRs. Build deep relationships with clients (CFOs, Finance Ops, BizOps) to ensure Zenskar is mission-critical. Drive adoption, track usage metrics, and proactively identify expansion opportunities. Customer Support Triage incoming client issues over Slack/email, investigate, and respond with clarity and urgency. Coordinate with engineering/product for bug resolution, features, and delivery timelines. Write and maintain crisp, accurate responses to FAQs and recurring issues. Internal Coordination & Escalation Act as the voice of the customer internally share structured feedback with product and engineering. Create clear, well-scoped handoff documents when working with technical teams. Escalate time-sensitive issues appropriately and follow through on resolution. Documentation & Enablement Create client-specific documentation (e.g., onboarding guides, configuration references). Contribute to internal wikis, training material, and product documentation. Write simple, to-the-point communication clear enough for a CXO and detailed enough for a developer. Key Qualifications 12 to 36 months of relevant experience Willing to work in US time zone (~4:30 AM IST) on weekdays (MonFri) Ability to understand and shape the product at a granular level Empathy for customers and a strong grasp of their pain points Conceptual understanding of SaaS architecture and APIs capable of debugging API workflows and usage issues Previous experience with Salesforce CRM Entrepreneurial drive and flexibility to wear multiple hats Strong analytical skills and a structured problem-solving approach Strongly preferred: Computer Science background and basic coding experience Understanding of functional domains such as accounting, revenue recognition, receivables, and billing Self-motivated, proactive, and able to manage tasks with minimal supervision High ownership, strong work ethic, and self-driven mindset

Will own and drive well prioritized product and feature roadmap that balances metric movers, customer delights and customer ask Primary Responsibilities: Understand and analyze business reports and the impact of the products on key business metrics. Generate innovative ideas to grow market share through technological interventions, improve customer experience and drive growth Analyze market and competitive conditions. Identify new business opportunities and target market Own and drive well prioritized product and feature roadmap that balances metric movers, customer delights and customer asks Actively listen and connect with customers (current and potential) and their needs on a direct basis frequently. Manage end-to-end lifecycle from concept to phasing out of the product Build partnerships with internal and external senior stakeholders Plan project timelines and resources needed Required Skills: An engineering degree. A postgraduate degree in engineering/ business domains is desirable Must have at least 3+ years of product management experience Understanding database structures, MMP platforms like Appsflyer, Branch etc. is a key requirement Understanding of data tools and analytic tools like tableau or equivalent Strong documentation skills Excellent communication with cross-functional teams Working knowledge of SQL / creating queries Understanding online advertising is highly desirable

Key Responsibilities: Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription. Renewals : Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services. Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand. Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences. Qualifications and Skills: Bachelor's degree in a relevant field with 2 years of experience in Healthcare or Hospital field. Insurance Knowledge Mandatory Proven experience in customer success, account management, or related roles, preferably within a B2C subscription-based model. Excellent communication skills, both verbal and written. Empathetic and customer-centric approach with the ability to build strong customer relationships. Strong problem-solving skills and the ability to think critically and creatively. Familiarity with healthcare industry trends and services is a plus. Proficiency in CRM software and Microsoft Office Suite.

Key Responsibilities 1. Responding to Customer Inquiries: Addressing questions through various channels (email, chat, phone, social media). Providing accurate and timely responses. 2. Resolving Issues: Troubleshooting problems related to products or services. Offering solutions or workarounds to meet customer needs. 3. Maintaining Customer Records: Documenting interactions, complaints, and resolutions in a customer relationship management (CRM) system. 4. Building Relationships: Establishing trust and rapport with customers. Proactively following up to ensure satisfaction. 5. Product Knowledge: Staying updated on products/services to provide informed assistance. Educating customers on features, benefits, and usage. 6.Escalating Complex Cases: Identifying issues that require advanced expertise or management intervention. Coordinating with internal teams to ensure resolution. 7. Handling Complaints: Managing difficult or upset customers professionally. Turning negative experiences into positive outcomes when possible. Required Skills and Qualifications 1. Experience: Minimum 1 year of experience in customer support in Hospital Or Healthcare setup - Mandatory Strong knowledge of insurance policies and procedures (mandatory). 2. Communication Skills: Exceptional verbal and written communication skills in English. Multilingual proficiency in Hindi, Tamil, or Kannada is an advantage. 3. Technical Proficiency: Basic knowledge of Microsoft Excel for data management and reporting. 4. Soft Skills: Strong interpersonal skills to establish trust with customers. Problem-solving mindset and the ability to work under pressure. Flexibility to adapt to shifting priorities and multitask effectively.

Key responsibilities Revenue Objectives: • To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales • Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. • Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight: • Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers • To drive the team and ensure CRM Compliance and effectiveness. • Helping marketing team to design the Customer Survey and take corrective actions on the same. • Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. • Maintain a sector scorecard & drive y-o-y client improvement on all parameters. • Develop a high-performance service culture. • QUALIFICATIONS & COMPETENCIES Skills and Competencies • Proven supply chain track record in logistics industry with 10+ years of experience in India. • Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. • Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. • Able to design and implement solutions pertaining to specific industry solving customer problems. • Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors • Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain • Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical • Range/ Min no of years - of overall Experience required 10+ years • Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry

Key responsibilities Revenue Objectives: • To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales • Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. • Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight: • Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers • To drive the team and ensure CRM Compliance and effectiveness. • Helping marketing team to design the Customer Survey and take corrective actions on the same. • Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. • Maintain a sector scorecard & drive y-o-y client improvement on all parameters. • Develop a high-performance service culture. • QUALIFICATIONS & COMPETENCIES Skills and Competencies • Proven supply chain track record in logistics industry with 10+ years of experience in India. • Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. • Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. • Able to design and implement solutions pertaining to specific industry solving customer problems. • Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors • Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain • Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical • Range/ Min no of years - of overall Experience required 10+ years • Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.