2066 Customer Focus Jobs - Page 23

Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are th...

Sharpflux Technologies is looking for Customer Success Executive to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring they receive timel...

We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance If you re passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates You need to be a HODLer of these Exceptional communication skills (both written and verbal) are paramount A minimum of 7-8 years of progressive experience within the customer service industry Proven managerial experience (Manager/Deputy Manager level) for more than 3 years, demonstrating strong leadership capabilities and people management experience Extensive hands-on experience in customer service operations and successful proces...

Seamless Onboarding & Adoption Facilitate smooth transitions from implementation to ongoing use by working closely with the implementation team and customers. Keep a pulse on account readiness and milestones to ensure customers get the most from our solutions.Drive User Engagement & Adoption Track product usage and user engagement to identify areas where customers might need extra support or training. Organize targeted training sessions and collaborate with senior stakeholders to promote deeper product adoption.Manage Customer Health & Risks Develop and maintain customer health metrics to proactively spot potential risks. Take ownership of mitigation strategies to address issues before they ...

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support ...

We are looking for a skilled Program Manager with 5-12 years of experience to manage complex customer projects from design and development to production, ensuring end-to-end delivery excellence and customer delight. The ideal candidate will have a strong background in managing programs and leading teams, with excellent communication and interpersonal skills. Roles and Responsibility Manage complex customer projects from design and development to production, ensuring end-to-end delivery responsibility. Interface and engage with customers at a strategic level, meeting current project requirements and forecasting needs or issues. Ensure timely completion of all customer feedback processes and d...

COMMUNICATION & WORKING RELATIONSHIPS InternalExternal All Department (Supply Operations Team, Production Team, Despatch Team, Planning Team, HR, IT) Statutory Bodies (pertaining to Factories Act, Weights & Measurement Act, Pollution Control Act, Boiler Act etc.) All Equipment and Utility Vendors DESCRIPTION J ob Summary To ensure proactive maintenance program to operate site maintenance and automation processes in an effective manner in compliance to the company policies and statutory requirement. To ensure on time within budget delivery of debottlenecking projects / new product implementation projects and to drive proactive asset care program to operate site maintenance services in a cost-...

About the Team : The recruiting team at Meesho hires top talent while delivering a great candidate experience. Talent advisory, branding, market positioning, sourcing, leveraging the most advanced recruiting tools are some of the things we do to deliver our key OKRs. Ethics, hard work, innovation, data-driven and customer centricity forms the foundation of this function. We are a great team to work with, ideate with and to have fun with. About the Role: Hiring top talent from universities is an important part of our talent strategy. This is a long term plan and it takes a significant amount of investment (all forms) to build the right brand, right relationships and to attract the right talen...

As a Client Delivery Consultant at Zinnia, your role will involve leading various project activities related to the annuity and insurance industry. You will be responsible for understanding the interdependencies between Operations, Technology Capability areas, and other departments outside of delivery. Your ability to build relationships with both technical and non-technical clients will be crucial in ensuring the proposed solutions meet the business objectives effectively. Key Responsibilities: - Lead the initial project scope and analysis activities, including pricing exercises - Lead and facilitate detailed Solution Definition meetings to drive towards a holistic solution - Facilitate sol...

As a Branch Manager in the Life Insurance Agency Channel, you will be responsible for leading a team of Sales Managers and ensuring the productivity and success of the agency. Your key responsibilities will include: - Recruiting and building a high-performing team of Sales Managers - Handholding the sales managers in the early stages to ensure their success - Managing the relationship with both internal and external customers - Supporting day-to-day operations of the sales team - Managing sales and sale-related activities in the channel - Providing channel support and sales process management - Managing financials of the relationship to meet financial targets and ensure correct commission re...

Job Description: You will be responsible for overseeing the region's sales plan and collaborating with the National Sales Manager (NSM) to achieve business objectives. This includes identifying potential growth areas and developing initiatives to improve sales and market share. Additionally, you will work with the NSM to plan market development activities, identify new opportunities, and support the improvement of low-performing front line executives. Your role will also involve leading new product launches in the region. Key Responsibilities: - Prepare & Drive Sales plan for the region in collaboration with NSM on an annual basis - Identify potential growth & problem areas at the zonal leve...

**Job Description:** At Niva Bupa Health Insurance Company, we are dedicated to giving every Indian the confidence to access the best healthcare. Our purpose is to empower individuals with knowledge, expertise, and a range of services that instill confidence and put control back in their hands. We value commitment, innovation, empathy, collaboration, and transparency. As a joint venture between Fettle Tone LLP and the Bupa Group, we have a legacy of providing specialized healthcare services for over 70 years. With a current employee strength of 7000+ and a growth rate of 154% since FY 20, we are one of the fastest-growing Stand Alone Health Insurers in the country. **Key Roles & Responsibili...

Role Overview: As a Deputy Branch Manager/ Branch Manager at Niva Bupa Health Insurance Company in Rajkot, your primary role is to enable the achievement of key business outcomes, build a quality Agency, ensure compliance with statutory requirements, and drive the people agenda to achieve desired outcomes. You will be responsible for owning the business plan for the branch, engaging and motivating the team of Agents, recruiting quality resources, setting goals for Agency Managers, and driving team training and development. Additionally, you will identify potential business opportunities, manage the branch budget, and maintain a win-win relationship with other channels. Key Responsibilities: ...

Role Overview: As a Program Quality Manager, your role is crucial in executing all quality deliverables in the new product development life cycle. You will be responsible for identifying and resolving quality issues post proto phase of new product development. Key Responsibilities: - Conduct root cause analysis of field failures in existing bus body products such as 7D and SPS. - Prepare bus body Quality Issue Bulletin (QIB) based on existing warranty, service feedback, and QRT feedback including thermal incidences and CCT issues. - Drive for closure of all issues through New Product Introduction (NPI) projects before the product reaches DR5 gate from Tata Marcopolo, ACGL, and other body bui...

As a Supply Finance Business Partner, your role will involve supporting financial initiatives within the supply vertical, collaborating closely with Supply leaders and contributing to Global Initiatives. Your main responsibilities will include: - Building and managing air contracting financial models to support negotiations and maximize returns. - Ensuring timely and accurate recognition of supply income and tracking regional P&L. - Providing actionable insights through detailed analysis of large data sets. - Driving income growth by managing and monitoring contracts effectively. - Implementing and managing the One Best Way (OBW) process for tracking contracts across Asia. - Developing speci...

As a Workday Extend Developer at Kainos, you will be part of a team of Extend consultants working on a project to support the successful delivery of extend applications for the cloud-based Workday system. Your responsibilities will include capturing requirements, documenting, implementing, deploying, and supporting applications within a Workday Extend implementation project. You will also be expected to develop expert knowledge of the Workday product and extend platform toolset, as well as HCM/Financials business domain knowledge. Building strong relationships with customers to understand their requirements will be crucial to ensure the solution is aligned to their needs, fit for purpose, an...

Role Overview: YASH Technologies is seeking Data Modeling Professionals with 8-10 years of experience in data modeling in a large enterprise. The ideal candidate should have strong communication skills and the ability to translate business requirements into conceptual, logical, and physical data models. Knowledge of Star-Schema Modeling, Snowflake Schema Modeling, Fact, and Dimension tables is required. The role involves implementing business and IT data requirements through new data strategies and designs across various data platforms and tools. Key Responsibilities: - Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/lo...

As an Inbound Sales Representative at Bajaao, you will be responsible for managing inbound customer calls and email leads to enhance the customers" buying experience. Your role involves utilizing consultative selling techniques to promote and sell musical products and services, ensuring maximum customer satisfaction. Here are your key responsibilities: - Promote, recommend, and sell musical products and services through consultative selling techniques. - Articulate the advantages of Bajaao over competitors to customers. - Provide accurate information regarding products, services, policies, and procedures during customer interactions. - Handle a high volume of calls promptly and professionall...

As the Zonal Manager at Magicbricks, you will play a crucial role in overseeing sales operations in your designated region. Your primary focus will be on driving growth strategies, ensuring market dominance, and fostering relationships with Category B and C real estate developers and brokers. - Devise and implement innovative annual and quarterly sales strategies to exceed targets and drive regional expansion. - Recruit, mentor, and guide a high-performing team of Account Managers, fostering a culture of excellence aligned with business objectives. - Forge and nurture robust relationships with key clients and stakeholders, enhancing customer satisfaction through proactive engagement. - Colla...

International Voice Process Any Graduate fresher can apply (after 2020 passout) CTC-18K in hand + Allowances + Variables WFO-Night Shifts 5 days working Both side cab Immediate Joiner

Customer Interaction & Support Handle customer calls, emails, and messages promptly and professionally. Address customer queries, complaints, and concerns with effective solutions. Build and maintain long-term relationships with existing clients.

Position Overview: As a Customer Success Specialist at Yes Germany, you will play a crucial role in ensuring exceptional service delivery to students seeking educational opportunities abroad. Your responsibilities will encompass a range of tasks, including addressing student inquiries, providing information on programs, resolving issues, and contributing to overall student satisfaction. You will work closely with the Customer Service team, collaborating with Team Leads, Managers, and Higher Management to achieve performance goals and deliver a positive student experience. Key Responsibilities: Student Support: Respond promptly and courteously to student inquiries through various communicatio...

About the Team : The recruiting team at Meesho hires top talent while delivering a great candidate experience. Talent advisory, branding, market positioning, sourcing, leveraging the most advanced recruiting tools are some of the things we do to deliver our key OKRs. Ethics, hard work, innovation, data-driven and customer centricity forms the foundation of this function. We are a great team to work with, ideate with and to have fun with. About the Role: Hiring top talent from universities is an important part of our talent strategy. This is a long term plan and it takes a significant amount of investment (all forms) to build the right brand, right relationships and to attract the right talen...

This Position reports to: Connectivity Design and Build Manager You will be mainly accountable for: -Runs initiation, planning, execution, monitoring & controlling and closing process groups for the given projects. Manages project integration, scope, time, costs, quality, human resources, communications, risks, procurements and stakeholders. -Leads project team, applies PM methodology, processes, practices, tools and practices, coordinates supplier activities to deliver according to agreed quality, time and cost targets. -Ensures the IS programs/IS projects follow and comply with given goals of the ABB IS Enterprise Architecture and any other applicable ABB Group Directives and ABB Group Gui...

Responsibilities: * Manage client relationships from onboarding to retention * Ensure customer satisfaction through churn management * Focus on domestic market with customer success strategy