742 Customer Focus Jobs - Page 22

Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195

Support a set of accounts and help with product adoption, renewal and expansion Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise Discount Program (EDP), process related to GCP Marketplace spend etc. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in an associated field. Preferred technical and professional experience Customer Success experience and proactive engagement with Customers Experience in Cloud Cost Optimization Experience with CRM software and other customer success tools

We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2+ years of experience managing mid market accounts & at a SaaS startup. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.

Searching new customers in foreign countries where business is pre-existed and ensuring the addition of sale of new products to the existing customers. Development of new dealers at international market Ensuring International marketing arrangements Required Candidate profile Should have frequent travelling experience for international sales and marketing in existing company for atleast 3-5 years of experience Call/Whats App Sujal @ 9867369341

Role & responsibilities Must be fully involved in assigned IT Projects to coordinate with teams as required and complete the projects or tasks to the best of my ability. Must have a good command over spoken and written English communications. I'd like for you to understand client requirements and communicate them to Project development teams according to company policies and procedures using the tools provided. Defining proper ERP implementation roles, tasks, and responsibilities for the internal team and updating the records using the internal company tools provided. Should be responsible for successfully initiating, planning, executing, monitoring and controlling end-to-end processes. Keep all the team members appraised in time. Any client Change request is properly discussed with Project Managers and Directors in time through communication channels. Well-versed with Basic domain knowledge to understand business requirements and Functionality. Ability to perform Project Planning and meeting Scheduling, manage tasks, manage meetings with clients, and coordinate project resources to meet objectives and timelines using in-house software tools. Responsible for actively planning weekly meetings and reports, sending to clients, and participating in the client's Team meeting to discuss usage reports, critical path items, and pending tasks as per company formats and ensure it is fully understood. These meetings prevent a potential legal claim in the future and hence meeting minutes must be recorded to the highest standards. Any issues are to be escalated to senior management immediately. Knowledge of one or more programming languages is preferred, Knowledge of Architecture frameworks and design principles will be an added advantage to support the projects. Responsible to investigate and Identify Bugs raised by clients to ensure the same is communicated to developers and senior management promptly and a resolution is arrived to ensure clients satisfaction achieved. Responsible for preparing Module training material, help material and automated software training materials to the highest standards by coordinating with the relevant team. Published to users after senior management approval. Raise any new feature request from clients for new Module development to Senior management to ensure that the JiBe ERP remains competitive and performs to the latest requirements. Handle client's communications constructively and effectively to defend JiBe at all times. The ability to innovate, discuss ideas and problem-solving is highly preferred without taking undue risks. To maintain the confidentiality of the clients, client's data, JiBe Policies and procedures, Software logic, plans, all details and codes from being shared with any party without proper approval from JiBe senior management. To Update Blueprint Server data to the latest data with team support before New Client Induction. To always comply with company requirements, be ready to travel and be transferred to on-site locations when required by the company. To attend meetings on time and dress professionally, maintain Professional ethics, etiquette and courtesy at all times. Preferred candidate profile: Bachelors degree (computer science), Previous Shipping Company work experience in the software department will be an added advantage. Strong experience in a Marine ERP product management role. Experience overseeing all elements of the product development lifecycle. Ability to draft product requirements documents (PRDs) Ability to draft development requirements documents and mock-ups. Ability to define UAT and test Scenarios for UAT compliances. English - proficient written and verbal. Additional qualifications: Maritime industry experience Control of Devops, Zen desk, Wrike or other project management tools Preparation of Lucid Chart.

About the Role We are seeking an exceptional Technical Program Manager to lead the Go-To-Market (GTM) Launch motion for our Data + Analytics product portfolio at insightsoftware. This strategic role demands technical knowledge, marketing acumen, and program management expertise to successfully bring our transformative Data + Analytics solutions to market. Beyond GTM, you will manage critical programs including software implementations and various strategic initiatives. Key Responsibilities GTM Strategy & Execution Develop and implement comprehensive GTM launch strategies for the Data + Analytics product portfolio Lead cross-functional teams through the entire launch process from planning, to post-launch analysis, to business results Create and manage detailed launch timelines, dependencies, milestones, and success metrics Program Management Excellence Oversee multiple concurrent GTM initiatives across the product portfolio Implement standardized program management methodologies and tools for launch activities Identify and address dependencies, risks, and resource conflicts across launch initiatives Cross-Functional Leadership Build strong relationships with key stakeholders across product, engineering, marketing, sales, customer success, and business operations Facilitate collaboration between technical and non-technical teams Act as the central point of coordination for all launch-related activities Technical & Market Insights Develop deep understanding of the Data + Analytics market landscape and customer needs Translate complex technical concepts into clear value propositions Collaborate with Product Management to align product roadmap with market opportunities Qualifications Qualifications Bachelor's degree in a technical discipline such as computer science, engineering, software development; Master's degree or equal experience preferred With 12+ years of IT experience and relevant experience of 7+ years in technical program management, with at least 3 years focused on new and complex product launches Required Proven experience with product-focused, commercial GTM launches - not just services delivery. Strong software development background or deep technical understanding of data & analytics platforms Experience leading complex, cross-functional GTM programs in the data & analytics space Exceptional communication skills with ability to translate technical concepts for diverse audiences Key Competencies AI Powered Program Leadership Influencing at the Executive Level Strategic Vision & Execution Cross-Functional Leadership Technical Fluency Stakeholder Management Data-Driven Decision Making Results Orientation Additional Information About Data + Analytics Data + Analytics from insightsoftware transforms how organizations use data by embedding intelligent, AI-driven insights directly into applications and workflows. Unlike traditional analytics tools that exist as separate destinations, we combine advanced analytics with universal data connectivity to deliver insights where decisions happen. This means faster, smarter decisions, higher user adoption, and measurable business impact. We are an AI-first company that offers a dynamic work environment with significant opportunities for professional growth and career advancement. Team members with demonstrated leadership abilities have pathways to advance their careers within our organization. ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

We are looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention. Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

Dispatch and Packaging Management Customer Query Resolution Kaizen Improvement Initiatives Monthly Review Preparation Billing and Payment Coordination Workforce Management

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationThe Senior Network Engineer position focuses on designing, implementing, and maintaining network infrastructure with a strong emphasis on routing, switching, and Aruba SD-WAN technologies. The role requires extensive networking experience and collaboration with security teams.Function:IT Operations and Support Network AdministrationResponsibilities:Provide support in the areas of Wired Networking and Wireless NetworkingAbility to perform monitoring of various WLAN technologies and topologiesArchitect and deploy Aruba wireless solutions, including Aruba Mobility Controllers, Access Points (APs), and ClearPass Policy Manager.Ability to be a self-starter and work independently, with good communication (written and oral) and coordination skillsDevelop and maintain network documentation, including diagrams, configurations, and implementation plans.Consult with both internal as well as client teams to drive solutions from design to completion.Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP/Aruba remote and field support staff.Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.Participate in after-hours remote support rosters.Technical writing skills will be required to publish Issue resolution documents (KM & KT)Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussionParticipate/Drive ITIL based change management, Problem management, incident management.:Minimum of 8 to 10 years of experience in networking, with a strong background in routing, switching, and network design.Proficiency with Aruba SD-WAN technologies and solutions.Experience with Aruba LAN/WAN, Wireless network solutions is highly preferred.In-depth understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and network infrastructure technologies.Monitor, analyze, and optimize Aruba network performance.To recognize the importance of customer focus and/or of serving the needs of the end user.Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.Must be customer focused and have the ability to design and manage solutions to complex technical issues.Ability to interface with senior levels of internal / external organizations is required.Ability to mentor more junior Systems Engineers in the assigned territory is required.Ready to work in rotational shifts in 24x7 operationsProfessional Certification:ACMP certification preferred.CCNA or equivalent certifications preferred. Qualification 15 years full time education

Responsibilities: * Maximize customer satisfaction & retention * Manage client relationships & growth * Collaborate with cross-functional teams on projects * Ensure timely resolution of issues * Monitor key performance metrics Provident fund

Hiring for TOP International Process Customer Care executive Minimum Qualification is 12th pass Cabs + rotational night shifts with International Exposure For faster response WHATSAPP cv to HR 79827 39499

Execute on-site installations, troubleshooting, and maintenance Attending customer's queries via Call, email, in-person and providing technical assistance Installing machines and giving technical assistance to the customers

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Client Success Manager (Service Delivery Manager) drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer. Roles and Responsibilities: Acts as a customer advocate Results driven and customer focused; Get things done - Make things happen. Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met. Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal. Grow existing contract values by cross-selling and up-selling existing contracts. Build a strong relationship with key customer staff, client director team, and Managed Services teams and management Ensure reports are provided to an agreed schedule or on request, includingincident management, account performance, and service unit billing reports. Leads onboarding activities for new Managed Services customers Set expectations of service quality, availability, and timeliness with the client. Drives process improvements that increase customer satisfaction Work with the client and Managed Services teams to identify and manage service improvement activities. Translate and drive prioritization of customer requirements into service and project requests. Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented and reviewed in a controlled manner. Report, communicate, and update relevant stakeholders on service operations. Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments. Assist with the development and improvement of the services organization. Leads and manages recurring Technical Assessments Participates in business reviews with the customer and the AHEAD sales team Supports and conducts self in a manner consistent with customer service expectations Manage Root Cause Analysis and process and participate in Priority events as needed Skills: Must have experience in Project Management and Agile methodology PMP certification is required Experience working on cloud projects is essential Good understanding of IT Service Management processes and procedures. Good understanding of IT Project Management principles and techniques. Good ability to manage change and engage team members. Good ability to provide direction and leadership to others. Good facilitation and communication skills. Excellent presentation skills. Ability to manage and escalate client issues. Ability to react and adjust priorities of tasks. Comfortable in communicating and interacting with C-level customer stakeholders. Proficient in MS Office: MS Word must be able to create and modify documents. MS Excel create and modify pivot tables, manipulate data, create charts and graphs. MS PowerPoint create and modify presentations. 8-10 years of relevant IT Service Account Management experience. ITIL Foundation Certification desired. ServiceNow experience is a plus. Education Undergraduate degree and 8-10 years relevant experience preferred

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer – Broker Technical Support Specialist Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests • Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. • Calculating adjustments and premiums on policies and other insurance documents. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Monitor and attend to requests via client service platform that require action in a timely manner. • Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement. Responsibilities • Transaction processing for Broker support team (Wholesale ops) • Monitor and attend to requests via service platforms that require action in a timely manner • Responsible to comprehend, good customer service attitude to clearly articulate the resolution. • Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Operational support with multiple activities for client service teams • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Should understand Basics of Insurance (if experienced) • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Candidate having Broker (US P&C insurance) experience would be an asset • A strong attention to detail; analytical skills and the ability to multi-task are important • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you are expected to reach out to customers and create affordable plans which will allow them to settle their balances. You are expected to hit collection targets set by leadership month on month. Responsibilities • Request’s debit or ACH information to secure plans • Modifies plans as requested by customers • Takes appropriate action if customer disputes the account(s) • Listens for hardship cues in customer conversations and notes account appropriately • Update’s customer account information including; telephone, mobile, address and email Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account • Records information about financial status of the customer and status of collection efforts using automated collections software • Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account • Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension • Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility • Completes all required compliance or other training Qualifications we seek in you! Minimum Qualifications • At least High Graduate • Fresh graduate or fresh in the industry • Good typing/PC skills • Good verbal and written comm skills – iSpeak 7 • Courteous and customer experience oriented • Willing to rotate shifts and weekly offs • Open and receptive to feedback • Ability to work in a fast paced environment where standards of quality and timelines are established • High on integrity to ensure compliance • Ability to work on a team Preferred Qualifications/ Skills • BPO or contact center experience (Collections or Customer Service background) • Assertive and confident • Strong negotiation skills • Problem solver with procedure driven judgment to find the best solution Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Key Responsibilities: Make outbound calls to prospective customers to promote insurance products. Understand customer requirements and recommend suitable insurance plans. Maintain accurate records of conversations and sales in the CRM system'

Work Experience Must have 8-10 years of experience in following corporate functions in a major IT/ITES organization. IT & SaaS ops: IT Ops, Success Factor Implementation, Netsuite Functional Consultant, ERP Enterprise Lead Finance: FP&A, GL Accounting DEx Partne r ::3-6 years of Hands-on experience in process authoring, process implementation and audits. Hands on experience in implementing best-in-class frameworks / models like ISO 9000, CMMI DEV, ITIL V3 or ITIL 4. DEx Black Belt- Associate Manager/Manager : 8-10 years of Experience in working on high impact Six Sigma projects. Ability to define & write SOPs & process documents as part of QMS. t o Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Education Bachelor Equivalent - Other PG Diploma in Management Technical Competencies Communication Capability Building / Thought Leadership EXCEL Accounting SAP Scale of Resources Managed Cultural Sensitivity

Position Summary This role will require the person to understand the business/functional challenges and driving HR activities like employee engagement and relations, performance management, training development, retention, compensation etc. The role holder will lead/facilitate the implementation of corporate HR initiatives/programs into the business to insure greater alignment with organization's HR policies and processes. Job Responsibilities Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle. Providing information and interpretation to employees regarding the Human resources policies, procedures, practices and decisions. Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns, issues and escalations. Resolve attitudinal, behavioral or disciplinary, ethical issues with respect to employees. Counsel employees on performance/behaviour issues when required. Make recommendations on initiatives and policies that are required for building a progressive and vibrant work culture. Participate with teams to develop and implement guidelines and policies that support our business, culture, and organizational philosophy. Work towards improving employee engagement for the teams. Assisting in the implementation of the Strategic HR plan, projects, and initiatives to add value to both, the business and its employees - Conduct exit interviews and perform analysis of the same to identify issues/patterns and work towards resolving them. Document skip/focus group discussions, employee feedback and provide periodic analysis with recommendations of the same to business. Proactively Analyze issues/trends (such as attrition, disengagement, etc.), recommend strategies and take up end to end ownership to implement the desired change/outcome. Education MBA in HR Work Experience 7-10 years of relevant experience Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies Employee Engagement Exit Process RR

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Job Description: Social Media Coordinator Role Overview: This is a full-time, on-site position for a Social Media Coordinator based in Thane. The role involves developing and implementing social media strategies, creating high-quality content, managing social media channels, monitoring campaigns, and analyzing performance metrics to evaluate success. The ideal candidate will work collaboratively with cross-functional teams and possess a thorough understanding of social media trends and best practices. Key Responsibilities: Develop and execute effective social media strategies. Create high-quality, engaging content for various platforms. Manage and maintain social media channels (e.g., Instagram, Facebook, Twitter, LinkedIn). Monitor social media campaigns and track performance metrics. Analyze data to measure campaign success and provide actionable insights. Stay updated on social media trends and best practices. Collaborate with cross-functional teams to align content with broader business goals. Engage with the online community by responding to comments and messages. Assist in planning and executing paid social media campaigns. Ensure brand consistency across all social media platforms. Qualifications: Bachelors degree or higher in Marketing, Communications, Public Relations, or a related field. Proven experience in social media management, content creation, and campaign execution. Proficiency in platforms like LinkedIn, Facebook, Twitter, and Instagram. Hands-on experience with tools such as Hootsuite, Google Analytics, and Buffer. Up-to-date knowledge of the latest social media trends and industry practices. Strong written and verbal communication skills. Excellent analytical and problem-solving abilities with keen attention to detail. Ability to collaborate effectively with cross-functional teams and stakeholders.