742 Customer Focus Jobs - Page 21

1. Drive small and medium enterprise business in the assigned territory. 2. Pitch enterprise products and services to prospective customers. 3. Achieve revenue, order booking and acquisition targets 4. Building and customer level opportunity mapping and sales planning, 5. Obtain permission for network rollout and sales, 6. Achieve team productivity and participation as per norms, 7. Spearhead large deals personally along with the team member, 8. Manage customer relationships and escalations, 9. Ensure self and team compliance to company policies and processes

Develop & implement ecomm marketing strategies Manage & optimize ecomm channels Analyze market trends, customer behavior & competitor activities for data-driven decisions Create & execute targeted campaigns Collaborate with cross-functional teams

Role & responsibilities Work on the incoming leads, research on the company and past shows and help AE to set up a meeting with them Make a calendar of events for existing customers and connect with them to get next project brief Regular follow up and communication on the projects where we have given designs and offers If any changes needed by customers in design/ offer, get them done and share with customers Create a pleasant experience for clients by coordinating with internal / external teams to provide solutions Provide regular updates, respond to inquiries, and address any client concerns in a timely manner Coordinate and facilitate regular client meetings Create meeting notes for the customer meeting and communicate to relevant departments Ensure client satisfaction and retention Preferred candidate profile Bachelors degree in business administration, marketing or a related field; Minimum of 3 years experience in business development or support The ability to work with multiple stakeholders and work closely with them to determine acceptable solutions Excellent communication skills A track record of following through on commitments Excellent planning, organizational, and time management skills

Lead plant operations, production, quality, maintenance, planning & safety. Ensure OEE, cost control, timely delivery, process optimization, customer satisfaction & compliance. Drive continuous improvement & team development.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate- Customer care You’ll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses. Responsibilities • Should be able to work in blended environment where able to cater both Inbound and Outbound calls • Collect the delinquent amount from the customer over the phone or take promises from them on making the payment • Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. • Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. • Provide payment plans basis customer requirement. • Negotiate with customers to ensure they can make their account current • Strong analytical and accounting skills • Focus on team goals and successes, not just individual goals and successes • Willingness to take additional training as suggested by management Qualifications Minimum Qualifications/Skills • Prior collections management experience • Prior Experience in Collection Profile Preferred Qualifications/ Skills • Graduate • Freshers are eligible • Excellent English interpersonal skills! Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Responsibilities: * Maximize client satisfaction through proactive communication & issue resolution * Drive upsells/cross sales opportunities * Manage customer relationships for long-term success Provident fund Annual bonus

About the role Responsible for strategic proposal management of tender processes for revenue opportunities of all sizes, including software solutions, service solutions , and process design/implementation consulting. Manages the bid submission process from the time the request for proposal is issued until submission; places particular emphasis on project management of the RFP creation process. May also be responsible for validating/endorsing the technical solution. What youll be doing Partner with Account Executives, Solutions Consultants , Renewals Specialists, Customer Success Managers, Services Sales Representatives, and others to develop winning strategic proposals Review RFPs for basic proposal requirements and delegate responsibilities for creating strategic proposals to the appropriate resources Coordinate all aspects of RFP developmentcreating RFP response templates, scheduling and leading kick-off meetings, establishing and enforcing project responsibilities and timelines, repurposing content from past RFP responses, developing new content , proofreading and editing outgoing proposals, managing the delivery process Work across internal departments, including Sales, Marketing, Corporate Communications, Professional Services, Customer Support, Legal, and SDO to develop and maintain an up-to-date knowledge library Facilitate communication efforts and form strong working relationship with sales, customer success, renewals, and services team members to ensure RFP responses are compliant, on-time, and on par with Blackbaud standards, resulting in winning proposals Ensure compliance with parameters set forth in RFPs Conduct RFP training for new members of the sales and retention teams. as well as ongoing process improvement and best practice training Function as administrator for strategic response management system (Responsive.io)managing permissions for users, architecting document types, setting up projects for RFP pursuits, establishing best practices, ensuring proper use of metadata, and training new users Build and maintain the knowledge library in the strategic proposal management system with content pulled from RFP responses and ongoing proactive efforts with key internal functions outside the RFP process as stated above Manage RFP process and outcome tracking and reporting What we'll want you to have 5+ years of experience in IT Marketing or Sales Operations/Communications Strong professional writing, editing, and proofreading skills Advanced software skills in Microsoft Word, PowerPoint, Excel, and Adobe Acrobat, Salesforce and Responsive.io experience preferred Experience with sales proposals and presentations Ability to work independently and produce work that meets the standards of both Blackbaud and our customers Project Management experience, attention to detail, organizational skills Excellent written, oral and graphical communication skills Demonstrated ability to synthesize complex messages into easy to understand communication pieces Prior knowledge of or experience working with Blackbaud products strongly preferred Ability to work on multiple activities concurrently and deliver work on time Experience building, designing, and managing web content is a plus, particularly in a SharePoint environment Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Responsibilities: * Deliver products on time within local area * Maintain customer focus during deliveries * Provide excellent last mile delivery service * Follow e-commerce processes for orders *Siwan,Bihar Local Candidates is Must Health insurance

Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-2 years Job Objective: The objective of this role is to sell 99acres customized subscription packages to the already registered members (Property Owners) of the platform. Job Description: • Speak with pre-generated leads via calls and sell Paid Plans • Understand customer needs and handle their queries about paid plans • Close sales and achieve monthly sales targets • Ability to influence & negotiate with the customers • Fast learner who has a passion for sales • Proven track record of achieving sales target Required Skills: • Good communication and interpersonalskills • Active listening skills & strong convincing skills Other Details : • 5.5 Days working (rotational week offs) • Upto 150 calls / day and daily Talk time of 3 hours Functional Attributes / Competencies: Sales Acumen Target Orientation Influencing & Negotiation Client Handling & Engagement Product Knowledge Behavioral Attributes / Competencies: Customer Focus Focus on Results Execution Excellence Communication Intrapreneurial Orientation Roles and Responsibilities Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-2 years Job Objective: The objective of this role is to sell 99acres customized subscription packages to the already registered members (Property Owners) of the platform. Job Description: • Speak with pre-generated leads via calls and sell Paid Plans • Understand customer needs and handle their queries about paid plans • Close sales and achieve monthly sales targets • Ability to influence & negotiate with the customers • Fast learner who has a passion for sales • Proven track record of achieving sales target Required Skills: • Good communication and interpersonalskills • Active listening skills & strong convincing skills Other Details : • 5.5 Days working (rotational week offs) • Upto 150 calls / day and daily Talk time of 3 hours Functional Attributes / Competencies: Sales Acumen Target Orientation Influencing & Negotiation Client Handling & Engagement Product Knowledge Behavioral Attributes / Competencies: Customer Focus Focus on Results Execution Excellence Communication Intrapreneurial Orientation

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Lead Crew Captain for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions Personal Assistance Service. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Request fulfillment Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanour toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Ways of working:- As this is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends rotational shift) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Your Profile 2+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call centre agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanour.

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Job Summary We are seeking a dedicated and customer-focused Support Executive to join our team in Sikkim. The role involves assisting PACS in reconciling accounts, providing training on ERP software, and ensuring seamless adoption of technology. The ideal candidate will have knowledge of computers, accounting, and a keen interest in learning and implementing ERP systems. This position requires a willingness to travel within Sikkim and a passion for delivering exceptional support to clients. Key Responsibilities Account Reconciliation: Assist PACS in reconciling financial accounts, ensuring accuracy and compliance with standard accounting practices. ERP Training: Conduct training sessions for PACS staff on the effective use of ERP software, enabling them to manage operations efficiently. Technical Support: Provide hands-on support to PACS for troubleshooting ERP software issues and optimizing system performance. Customer Engagement: Act as the primary point of contact for PACS, addressing queries and ensuring a customer-focused approach to service delivery. Travel: Travel to various PACS locations across Sikkim to provide on-site support and training as needed. Continuous Learning: Stay updated on ERP software advancements and develop expertise to enhance training and support quality. Qualifications and Skills Education: Bachelors degree in computer science, Accounting, Business Administration, or a related field. Technical Knowledge: Proficiency in computer applications (MS Office, basic software troubleshooting) and a strong interest in learning ERP systems. Accounting Knowledge: Basic understanding of accounting principles and practices, with experience in account reconciliation being a plus. Training Skills: Enthusiasm for training and the ability to explain technical concepts in a simple, user-friendly manner. Customer Focus: Strong interpersonal skills with a commitment to providing exceptional support and building client relationships. Travel: Willingness to travel frequently within Sikkim to PACS locations. Learning Agility: Eagerness to learn and adapt to new ERP software and technologies. Communication: Excellent verbal and written communication skills in English and local languages (preferred)

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

Experience Candidates with 7-12 years of experience in Customer Support, preferably in software or SaaS products, with at least 3-5 years of leadership experience. Location Coimbatore (Remote/Hybrid option available) Job Summary The Customer Support Lead/Manager will be responsible for overseeing the customer support function for our CAFM/IWMS software product. This role involves managing a team of support engineers, ensuring customer satisfaction, resolving technical issues, and maintaining high standards of service. In addition, the Customer Support Lead/Manager will handle the Client Demo Life Cycle , ensuring smooth and impactful demonstrations of the product to potential clients. The ideal candidate will have strong technical skills, excellent leadership capabilities, and a customer-first mindset. Key Responsibilities Customer Support Strategy Develop and implement customer support strategies to enhance service quality and customer satisfaction. Establish metrics and KPIs for measuring team performance and service efficiency. Drive continuous improvement in processes and workflows to optimize customer support. Team Management Lead, mentor, and manage a team of support engineers to deliver world-class customer support. Monitor team performance, provide regular feedback, and ensure adherence to SLAs and customer satisfaction targets. Facilitate training and development programs for the team to enhance product knowledge and soft skills. Customer Issue Resolution Ensure timely resolution of customer queries, issues, and escalations via phone, email, or ticketing system. Act as a point of escalation for complex or high-priority cases. Collaborate with other departments (e.g., Product Development, Sales, and Quality Assurance) to solve technical issues and improve product functionality. Customer Relationship Management Build and maintain strong relationships with key customers. Regularly gather feedback and insights from customers to identify trends, challenges, and areas of improvement. Ensure proactive communication with customers about new features, updates, or known issues. Technical Expertise Develop a deep understanding of the CAFM/IWMS software to troubleshoot and resolve complex issues. Work with the product development team to replicate and diagnose software bugs. Provide input for product improvements based on customer feedback. Reporting & Analytics Prepare regular reports on customer support performance, including response times, resolution rates, and customer satisfaction levels. Analyze customer support data to identify trends and root causes of recurring issues. Collaboration Liaise with the product and development teams to ensure alignment between customer feedback and product updates. Support the sales and marketing teams in customer retention efforts by providing insights on customer experiences. Client Demo Life Cycle Own and manage the end-to-end Client Demo Life Cycle , ensuring effective demonstrations of the eFACiLiTY software to potential clients. Collaborate with the sales and product teams to understand client needs and customize demos accordingly. Collect feedback from demos to refine product presentations and improve the demo process. Track demo success rates and client engagement post-demo to evaluate effectiveness. Required Skills and Qualifications Bachelors degree in Computer Science, IT, or related field. 7-12 years of experience in customer support, with at least 3-5 years in a leadership role. Experience supporting enterprise software solutions, preferably CAFM/IWMS or similar software products. Strong technical background with the ability to troubleshoot software and network issues. Excellent leadership, communication, and interpersonal skills. Ability to manage and motivate a team in a fast-paced environment. Strong problem-solving skills with a focus on delivering solutions. Experience working with CRM/ticketing systems and support analytics tools. Ability to handle pressure and manage critical issues with a calm demeanor. Preferred Qualifications Prior experience in supporting CAFM/IWMS or facility management software solutions. Knowledge of ITIL practices or relevant certification. Experience in handling customers from various geographies and industries. Experience in conducting product demos or handling the client demo process. Benefits Competitive salary and performance-based incentives. Opportunity to work in a dynamic and growing industry. Flexible work environment (Remote/Hybrid options available). Professional development opportunities and training.

JD Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Product Sales Specialist – Employer Branding Product Sales Specialist will support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Job Brief As our new Product Sales Specialist – Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Job Title: Site Visit Associate Corporate Office: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 0 to 5 Years Education: Any Graduation Salary: As per Industry Standards + Attractive Performance-Based Incentives Preferred Candidates: Male or Female Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Site Visit Associate, you will play a key role in providing potential customers with an immersive, first-hand experience of our managed farmland properties. This role involves conducting farm visits, engaging with prospects, and converting interest into sales while ensuring an informative and enjoyable experience. If you love nature, enjoy traveling, and have a passion for sales, this role is for you! Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit targets while driving customer engagement and bookings. Maintain accurate CRM records of all customer interactions, inquiries, and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with well-educated, high-net-worth (HNI) customers. A passion for nature and sustainabilityaligning with our eco-conscious values. Sales-oriented mindset with proven ability to meet or exceed targets in a fast-paced environment. Persuasive and soft skills to engage clients effectively. Strong organizational skills and attention to detail for efficient follow-ups and CRM updates. Ability to work independently and as part of a team. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week One day off per week (excluding weekends). One additional day off every alternate week (excluding weekends). Festival & Casual Leaves provided as per company policy. Incentives: Attractive performance-based incentives in addition to the fixed salary. Travel & Accommodation: Site visits involve travel to farmlands (50-200 km from Bengaluru) as per client visit schedules. On other days or when there are no customer visits, Site Visit Associates will work from the Corporate Office (Base Location). Fuel expenses reimbursed for candidates with own vehicles (car preferred). If working late or at distant locations, accommodation and meals are provided at well-maintained farm villas and guest houses. Secure and Comfortable Farm Stay: Farmlands are well-maintained, secured with CCTV, security personnel, and domestic pets. A peaceful, safe, and family-friendly environment with round-the-clock security. Why Join Us? Be part of a growing Agri-Tech company that combines technology and sustainability. Interact with high-net-worth individuals who are passionate about nature and sustainable living. Work in an employee-friendly environment that values work-life balance and personal growth. Enjoy a dynamic mix of office and field work, offering variety and exposure. Contribute to eco-friendly farming and make a positive impact on the planet. Please note that our consulting services are entirely client-funded, and no fees are charged to candidates at any stage. Name of the Recruitment Consultancy: MANAV SANSADHAN VIKAS SALAAHKAR LLP

HyperApps, a dynamic and fast-growing startup, is seeking a motivated and result-oriented Area Sales Manager to join our passionate team. As an Area Sales Manager, you will be instrumental in leading our sales efforts within a designated geographical area, driving revenue growth, and expanding our client base in the restaurant industry. If you have a passion for sales, exceptional leadership abilities, and a talent for building strong client relationships, this is an exciting opportunity for you to make a significant impact and contribute to the success of our startup. Role & responsibilities Develop and implement strategic sales plans to achieve revenue targets within the assigned geographical area. Identify new business opportunities and generate leads through market research, networking, and strategic cold calling. Build and maintain strong relationships with potential clients, understanding their unique needs, and offering tailored solutions. Conduct compelling presentations, product demonstrations, and persuasive sales pitches to prospective clients. Collaborate closely with the marketing team to develop effective strategies for lead generation and brand promotion. Negotiate and close deals, ensuring profitable contracts and lasting client satisfaction. Meet and exceed ambitious sales targets, driving the overall growth of the company. Stay updated with industry trends, market conditions, and competitors to identify potential business opportunities. Provide excellent customer service and foster long-term relationships with existing clients. Prepare comprehensive sales reports and analysis, highlighting achievements and areas for improvement. Preferred candidate profile Proven track record of 1-4 years in sales management or a similar role within the SAAS or IT Services & Consulting industry. Strong leadership skills with the ability to motivate and inspire a team towards achieving common goals. Excellent communication and interpersonal skills to effectively engage with clients, team members, and other stakeholders. Self-motivated, proactive, and able to work independently as well as part of a collaborative team. Ability to comprehend customer needs and present suitable solutions effectively. Willingness to travel within the assigned territory for client meetings and industry events. Perks and Benefits: Joining HyperApps as an Area Sales Manager offers exciting opportunities to drive sales growth and shape the future of our company. We provide: A competitive salary package tailored to your experience and performance. Performance-based incentives to reward your contributions to the company's success. Supportive work environment that fosters professional growth and development. Exposure to cutting-edge technology solutions and innovative sales strategies. Collaborative and inclusive work culture where your ideas are valued and respected. Chance to work with passionate and driven individuals who are committed to achieving shared goals. If you are a results-driven professional with a passion for sales and leadership, and you're seeking a rewarding career with ample growth prospects, we encourage you to apply. Submit your updated resume highlighting your relevant experience and achievements to be considered for this exciting opportunity.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications: Bachelor s degree in a related field preferred. Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus, Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Join us! We Make Real What Matters. This Is Your Role. 1. Visit customers to identify, create opportunities for low voltage switchgear from assigned OEMs. Add new customers. 2. Conclude technical & commercial discussion with customers. Predict competitor offerings etc. Make price offers 3. To maintain sales systematic, forecasting, bottoms up planning, visit reports, timely order booking etc. Who qualifies for the job Bachelor’s Degree in Engineering (preferably B.E Electrical) 15+ years of experience in handling Sales of Power Distribution products and systems business e.g., ACB, MCCB, Switchboards, Bus trunking etc, preferably minimum 2 years of handling a team Good knowledge of Bangalore market Good knowledge of Switchgear & switchboard Very good entrepreneurship skills Strategic thinking Result and quality orientation Customer focus Commercial knowledge for product relevant financials Communication and presentation skills Strong analysis and problem-solving skills Ability to multitask and manage multiple stake holders Team player Comes with growth mindset WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow