2066 Customer Focus Jobs - Page 20

Role Overview: As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. Youll provide timely and effective solutions, ensuring a positive Key responsibilities: * Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool * Walk customers/ Provide navigational support on self service portal * Place outbound calls to customers when required in line with Client / Company guidelines * Work productively whilst maintaining exceptional call/data q...

We are seeking an experienced B2B Business Development Professional with strong expertise in IT L&D Responsibilities: Manage customer relationships Ensure customer satisfaction Develop training programs Collaborate with sales team Drive IT sales growth

Role Overview: As an Assistant Manager in the position of Agency Manager, your primary role will be to enable the achievement of key business outcomes by focusing on building a quality Agency through recruitment, activation, premium collection, and ensuring persistency. You will be responsible for managing all parameters of the business, driving incentive and recognition schemes, and supporting Agents in addressing their requirements. Additionally, you will be required to manage channel conflicts, set goals for Agents, and provide regular monitoring and mentoring to ensure goal achievement. Key Responsibilities: - Achieve Business Plans by managing parameters such as recruitment, activation,...

As a Merchandiser, your role involves acting as a bridge between manufacturers, suppliers, and retailers to ensure the availability of the right products to customers and effectively drive sales. Your responsibilities will include: - **Sales & Inventory Management:** Monitor stock levels, order products, and manage inventory to prevent stockouts and overstocking. - **Market & Trend Analysis:** Study market trends, customer behavior, and sales data to forecast demand and identify opportunities to increase sales. - **Product Promotion:** Create and execute merchandising plans, coordinate promotions, and develop advertising campaigns to highlight products. - **Visual Merchandising:** Set up and...

Role Overview: As the Zonal Business Head, your primary responsibility will be to lead sales operations in your designated region, focusing on driving growth strategies and ensuring market dominance. You will play a crucial role in acquiring, managing, and cultivating relationships with Category A and B real estate developers and brokers. Your key tasks will include achieving ambitious business targets, boosting net sales, and exploring new revenue streams through Magicbricks" range of product offerings. Key Responsibilities: - Devise and implement innovative annual and quarterly sales strategies to exceed targets and drive regional expansion strategically. - Recruit, mentor, and guide a hig...

As a Refractive Manager specializing in Surgical Ophthalmology with a focus on Intraocular Lens Portfolio, your key objective will be to build and expand the customer base and market share for trifocal, phakic, and premium intraocular lenses (IOLs. You will leverage scientific selling techniques to support the sales team, increase product usage among low-volume users, and achieve sales and market share objectives within the assigned territory. **Key Responsibilities:** - **Market Development:** Build up the customer base and increase market share for trifocal, phakic, and premium IOLs. - **Scientific Selling:** Utilize specialized knowledge and skills to sell trifocal, phakic, and premium IO...

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Sanjana- 9251688426

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary. Collaborate with internal teams to deliver outstanding client experiences, including project management, technical support, and training delivery. Develop strong understanding of clients' needs and preferences to tailor solutions that meet their unique requirements. Maintain accurate records of client interactions using CRM software. Desired Candidate Profile Strong background in Client Servicing, Client Suc...

Customer Support: Voice Process | Work from Office | Day Shifts | Bangalore We are hiring for a Voice Sales Process in Bangalore. If you have strong communication skills and a passion for sales, this is the right opportunity for you! Requirements: Min. 1 year experience in Customer Service or Sales Excellent communication Skills Qualification: 12th pass & above 6 days working | Rotational day shifts | 1 weekly off Benefits: CTC up to 27,000 Incentives up to 80,000 Attendance Bonus + Perks Contact: Zainab- 9251688430

Role Overview: As an Electrical Design Engineer, you will be responsible for the successful design and engineering of Electrical Power Systems (EPS) and equipment for Hydro Power Projects. This will involve tasks ranging from creating single-line diagrams to detailed designs, ensuring compliance with standards and regulations for systems up to 500kV. Key Responsibilities: - Conduct both basic and detailed engineering of Electrical Power Systems for Hydro Power Projects, including Low and Medium-voltage Switchgear, DC Systems, busducts, cabling system, Transformers, Reactors, and more. - Size equipment such as Current and Voltage Transformers, Neutral Grounding Transformers, DG sets, ensuring...

Role Overview: At bp, the People, Culture & Communications (PC&C) function is undergoing a transformation to be more competitive, responsive, and customer-focused. As the Senior T&A, Kronos and GL Specialist, you will be responsible for providing guidance and information to both bp employees and P&C on complex employee processes and data changes within designated areas. Your role will involve ensuring accurate delivery of designated people core areas, transactional support, vendor coordination, and timely system and process analysis via case management system. Key Responsibilities: - Monitor long-term disability and liaise with Cigna - Manage retro case actions - Handle SAP and PeopleSoft da...

Role Overview: As the Global EAM Architect / Lead at Illumina, you will lead a Center of Excellence (COE) function that provides global program management, EAM system user performance and experience, process excellence, solutioning, and reporting strategy in support of Asset Lifecycle Management Global Business Process (ALM GBP) team. Your role will involve driving strategic and global solutions, dashboard reporting of key performance metrics, and ensuring the effectiveness of operational solutions for manufacturing and facilities. Your success will be measured in terms of delivering service levels, impact, and alignment with industry best practices. Key Responsibilities: - Develop a global ...

Role Overview: As a Senior Staff Software Engineer at Freshworks, you will work alongside multi-disciplinary teams to build and scale products. Your role will involve establishing and driving engineering standards, owning and solving challenging problems, and providing guidance and mentorship to young engineers. You will play a key role in driving innovation and maintaining high engineering standards within the organization. Key Responsibilities: - Understand, own, and deliver the Engineering Roadmap for your teams - Design and deliver elegant solutions to complex engineering problems as a software architect - Design, architect, and build large-scale distributed, data-intensive & resilient s...

As a Salesforce Development Professional at YASH Technologies, you will be responsible for collaborating with cross-functional teams to ensure project success. Your role will involve developing and maintaining project plans, including schedules, budget, and resource allocation. You will ensure project delivery within defined timelines and scope, while establishing project management best practices and standards. Additionally, you will identify and implement process improvements to optimize project delivery and manage project risks, issues, and dependencies. Leading project status meetings, providing regular updates to stakeholders, and mentoring junior and mid-level project managers will als...

We are looking for a seasoned Customer Experience & Operations professional to drive CX initiatives, operational excellence, and data-driven decision-making. What can you expect? Exposure to cutting-edge operational management practices, VOC methods (NPS, Client Satisfaction), and BI technologies. Interaction with senior leadership, including Regional and Group COOs. Hands-on experience in data mapping, insights generation, and operational efficiency improvements. Map operational data (volume, quality, capacity, timeliness, customer measures). Provide insights for COOs/Operations to drive better decisions. Identify improvement areas and coach teams on best practices. What you need to have: P...

Responsibilities: - Handle customer queries - Explain the product to the customers - We don't do hard sell

Min 6 months of international voice exp Location - Hadapsar (Pune) CTC - UPTO 6.0 LPA Only graduates / UG Notice Period: Immediate Joiners Only Night Shifts Both Way Cab Work Mode: Work from Office Contact - Divyanshi (8905115503) Perks and benefits Both Ways Cab INCENTIVES : upto 8000 monthly

About The Job Role MandC Delivery Professional is playing a key role in the delivery of creative, brand-compliant, and cost-effective solutions/deliverables and as such proactively supporting MandC teams across the company. She/he oversees the communication and connection across various teams and relevant stakeholders. Is an advocate of best practices and innovation. About The Job Role - Grade Specific Strong team player: Works co-operatively with (in support of) others to achieve team goalsOperates under close supervision and applies precisely defined actions/competenciesHas drive for MandC projects

Your Role Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement. Define and document target-state processes and functional specifications aligned with ServiceNow modules like Collaborate with cross-functional teams (onshore/offshore), lead customer focus groups, and apply Agile/Scrum methodologies throughout the project lifecycle. Develop test strategies, participate in testing phases, and coordinate user acceptance testing to ensure solutions meet business requirements. Drive ongoing process/toolset enhancements, manage trade-offs within time/cost/quality constraints, and lead complex briefi...

Responsibilities: * Manage client relationships from onboarding to retention * Ensure customer satisfaction through churn management * Focus on domestic market with customer success strategy

Appbrew is hiring a Customer Success Manager! Youll manage the full customer lifecycle - onboarding, adoption, retention, and growth. 2-5 yrs in SaaS/e-commerce client success with strong communication & problem-solving skills required. Provident fund Health insurance

Job Description: You will be working in a company where people truly BELIEVE in their work, bringing passion and customer focus to the business. If you enjoy wild growth and collaborating with happy, enthusiastic over-achievers, you will find your career fulfilling with us. If this opportunity is not the right fit for you at the moment, you can express your interest in future openings by clicking on Introduce Yourself in the top-right corner of the page or creating an account to receive email alerts for new job postings that align with your interests.,

As a Quotation Executive in the fire and safety services team, your role involves preparing accurate and timely quotations for fire safety equipment and services. You will be responsible for ensuring compliance with industry standards and client requirements by collaborating with internal departments, vendors, and clients to deliver competitive and precise proposals. Key Responsibilities: - Quotation Preparation: Develop detailed quotations for fire safety products and services based on client specifications. - Client Communication: Engage with clients to understand their needs and provide timely updates on quotation statuses. - Vendor Coordination: Collaborate with suppliers to obtain prici...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Role Overview: You will be responsible for providing high-quality insurance-related support to Lockton Global Solutions (LGS) clients and teams, ensuring smooth operations, timely query resolution, and effective delivery of post-sale services. Your proactive and solutions-oriented approach will play a key part in enhancing client satisfaction, driving efficiency, and ensuring compliance with global and local insurance standards. As the primary point of contact for LGS teams and clients, you will address their insurance-related needs, inquiries, and concerns to ensure a seamless client experience. Key Responsibilities: - Build and maintain strong, trust-based relationships with LGS clients th...