742 Customer Focus Jobs - Page 20

Role & responsibilities To be responsible for making outbound calls on a daily basis using data provided . To work closely with the Service Manager and service team to ensure leads are generated within various business sectors. To convert the calls to service appointments. Preferred candidate profile Perks and benefits

As a Customer Success Manager, you will work with the growing number Clients to manage the customer and/or partner relationship through their onboarding, configuration and their satisfaction by serving them as appropriate. Customer Success Managers act as an advisor for product and strategic decisions from customer point of view. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the services. Requirements: A minimum of 8 years of experience with a minimum of 3 years of experience in a leadership role. Should have managed a team size of 20 people. Graduate in any stream/ MBA would be an added advantage. Good knowledge of conducting RCA. Should be proficient in MS Office- Word, Excel and PowerPoint. Key Responsibilities: Analysing performance against standard parameters. Providing feedback to Agents. Conduct refresher training. Managing & motivating the team to improve the overall customer experience Maintaining dashboard & reports to be sent out to the stakeholders. Providing actionable data to various internal support groups as needed. To use a quality monitoring data management system to compile and track at the individual level. Conduct Performance Management & Appraisals Design and modify training modules whenever required. Manage attrition & detect earlier behaviours.

We are looking for an enthusiastic person with great communication skills who is passionate about sales and managing customers. The person must be sales target-oriented and good at handling users queries and providing them with the best experience and resolution. Responsibilities: Maintaining customer focus at all times and responding to customer enquiries by educating customers on bookings, bike service, and monthly rental renewals (retension) over the phone(80%), e-mail and chat (20%) by adhering to companies quality parameters. Making outbound calls to achieve sales targets. Taking ownership of issues raised by users and coordinating with cross-functional teams to investigate, escalate and resolve them at the earliest for customer delight. Maintaining knowledge of all existing and upcoming products/services of the company. Fluency in English, Hindi, and any of the mentioned south Indian languages (Kannada/Tamil). Willing to take additional responsibility and Team player. Requirement: Excellent verbal communication skills with telephonic etiquette and smartness. 0.5 2 years of experience in customer support role or Sales. Good knowledge of MS Office (MS Word, Excel) Day shift (Flexible to work on Sunday)

Role Overview : The Engineer Technical Sales will coordinate between clients and internal departments (Design, Quality, Production, and Logistics) to ensure that all technical requirements are met, and customer satisfaction is achieved throughout the project lifecycle. You will act as the technical and commercial face of the company, driving solutions that meet both client needs and company objectives. Key Responsibilities : Commercial Offers & Follow-ups: Prepare detailed commercial offers for various equipment by assessing design and manufacturing feasibility. Share these offers with clients and ensure follow-up on a weekly or monthly basis to ensure the conversion of RFQs into orders. Work Order Coordination : Generate, Manage and facilitate seamless coordination of Work Orders, with a particular focus on post-quote customer engagement and satisfaction. Solution Customization: Collaborate closely with the Design department to ensure client specifications are accurately translated into tailored solutions, ensuring optimal functionality and performance. Quality Assurance : Liaise with the Quality department to guarantee product excellence and adherence to client specifications. Work with internal teams to maintain high-quality standards and address any issues that may arise. It also includes ensuring the proper documentations are passed on to customer as per their request and company / specifications mandates. Production Collaboration : Partner with the Production department to meet project timelines, ensuring that production processes are aligned with the delivery schedule and meet client expectations. Logistics Coordination : Oversee logistics to ensure timely and cost-effective delivery of products and services to clients. Address any logistical challenges and ensure smooth delivery operations. Delivery Commitment & Follow-up: Ensure that all deliveries are made as per the committed timelines. If there are any changes to the delivery schedule, proactively inform the customer and coordinate with the internal teams to address any challenges. Client Technical Support : Provide technical assistance to clients throughout the project lifecycle, from initial inquiry to final delivery and after-sales support. Compliance and Audits : Navigate ISO and API audits, ensuring compliance with industry standards, and support internal teams to uphold certification requirements. Market Intelligence : Stay informed about industry trends, competitive offerings, and technological advancements to effectively position Penguin Petroleum Services' solutions in the marketplace. Sales Target Monitoring & Follow-ups : Monitor sales targets on a monthly basis, along with tracking delivery performance (delivery index). Engage with customers regularly to discuss progress, ensure targets are on track, and take proactive actions to achieve sales goals. Qualifications and Skills : Educational Background : Bachelor's or Master’s degree in Engineering Mechanical, Petroleum, or a related field. Technical Proficiency : Not Mandatory to know about the Artificial and Well Completion equipment’s. Basic knowledge on Metallurgy & Microsoft tools mandatory. Communication Skills : Mandatory communication skills, both written and verbal, with fluency in English. Customer Focus : A customer-centric approach with a proven ability to build and maintain strong relationships with clients. Problem-Solving : Strong analytical and problem-solving abilities to address client needs and internal challenges effectively. Compliance Awareness : Familiarity with ISO and API standards and their application will be a bonus, but not mandatorily. Career Focus & Growth Opportunities : Some basic thoughts on how he should or can focus on his career at Penguin. Role & responsibilities Preferred candidate profile

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong, long-lasting relationships with a company's customers . They act as a key point of contact, ensuring customer satisfaction and driving business growth through effective communication, problem-solving, and strategic planning. Building and Maintaining Relationships: Establishing and nurturing positive relationships with customers, understanding their needs, and proactively addressing concerns. Customer Satisfaction: Ensuring customers are satisfied with the company's products and services, acting as a point of contact for inquiries and complaints. Customer Retention: Developing and implementing strategies to retain existing customers, such as personalized communication, loyalty programs, and proactive support. Sales and Revenue Growth: Identifying opportunities for upselling and cross-selling, contributing to revenue growth by understanding customer needs and preferences. Collaboration: Working closely with sales, marketing, and customer service teams to improve the overall customer experience and identify areas for improvement. Data Analysis: Analyzing customer data to identify trends, measure the effectiveness of marketing campaigns, and provide insights to improve sales strategies. Communication: Effectively communicating with customers, providing information about products and services, and addressing their questions and concerns. Conflict Resolution: Resolving customer issues and complaints promptly and efficiently, demonstrating empathy and problem-solving skills. Strategy Development: Developing and implementing strategies for customer care, conflict resolution, and customer retention. Staying Updated: Keeping up-to-date with the latest trends in customer relationship management and industry best practices. Skills: Communication Skills: Excellent verbal, written, and active listening skills. People Skills: Ability to build rapport, empathize with customers, and resolve conflicts effectively. Problem-Solving Skills: Ability to analyze situations, identify solutions, and resolve customer issues efficiently. Adaptability: Ability to adapt to different customer personalities and situations.

Customer Service – Voice Process Only (No Chat) Salary upto 9 LPA Only for candidates with excellent communication skills Location: Gurgaon / Noida Graduates only with stable profiles WhatsApp Resume: +91 98109 96899 Email: latika.chopra05@gmail.com Required Candidate profile Graduates with excellent English communication skills Prior voice process/customer service experience preferred Freshers only with Excellent communication skills Stable work history/ No long Gaps

1.Drive home connect and care operations in the assigned territory. 2. Source and train technicians by teeing up with target colleges. 3. Conduct classroom and on the job trainings for technicians. 4. Mentor and guide technicians to enhance productivity. 5. Ensure zero defect execution of home connect activity. 6. Drive home connect installation and fault repair related SLA. 7. Ensure customer satisfaction. 8. Ensure adherence to processes as per company defined SLAs

Onboard new customers, ensure a smooth transition from sales to success. Act as the primary point of contact Understand customer goals, proactively suggest solutions to maximize product adoption and value. Conduct periodic check-ins Required Candidate profile 3-4 years of experience Must have excellent communication skills in English

Job Purpose and Impact. The Key Account Manager, will help build and maintain effective long term relationships while maintaining a high level of satisfaction to an assigned group of customer accounts, with general supervision. In this role, you will help to identify and contact prospective customers, establishing relationships to generate sales and repeat business and assessing customer needs to suggesting appropriate products, services and solutions.. Key Accountabilities. Managing sales of varied products (Oils & Fats, Sweetener Starches & Specialty Food Ing., Cocoa & Chocolate). Understanding of clients Brands/Business and building account relationships beyond the buying level – gaining a thorough knowledge of customers business and operating procedures. Developing strategy for the account, collaborate with team and lead the account to deliver the strategy.. Managing existing business and driving growth in the food business through customer focus, agility & superior customer experience. Efficient project management skills & Innovation led approach. Good understanding of market segments & product knowledge. Sound Commercial Acumen. Create demand for our products and services. Monitor customer and competitor activity and industry trends. Participate in regular status and strategy meetings with Key people of all levels at customer to understand and meet their needs. To build strong connect with customers relevant top management team as well to drive business interests.. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.. Other duties as assigned.. Qualifications. Minimum Qualifications. Bachelor's degree in a related field or equivalent experience. Minimum of 7 years of related work experience preferably from B2B background. Other minimum qualifications may apply. Disclaimer. Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill. recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website.. Learn how to protect yourself from recruitment fraud. Show more Show less

About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.. Key Responsibilities:. Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.. Develop and maintain strong client relationships through effective communication.. Analyze and interpret data to provide actionable insights and enhance client success.. Report on key metrics and progress, ensuring transparency and alignment with client expectations.. Demonstrate deep ownership by taking full responsibility for client success outcomes.. Collaborate with development teams to align project goals and deliverables.. Monitor client feedback and proactively identify areas for improvement.. Required Skills and Qualifications:. Proven experience in Human Data/AI training or RLHF operations.. Exceptional written and verbal communication skills.. Strong background in managing large-scale onboardings.. Proficiency in data analysis and reporting tools is nice to have.. Demonstrated ability to take deep ownership and responsibility in client-facing roles.. Problem-solving skills and the ability to work independently in a remote setting.. Ability to thrive in a fast-paced and dynamic environment.. Preferred Qualifications:. Experience in a client and developer-facing role within the tech or AI industry.. Previous experience working in remote or distributed teams.. Knowledge of industry-specific tools and technologies for data operations.. Show more Show less

About Us. At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.. What are we looking for?. If you’re passionate about enabling customer success through leading and facilitating successful deployments of our highest value accounts, this role is for you. SentinelOne is growing its Customer Success team and looking for a technically skilled project manager. Responsibilities include managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Technical Account Management, Product Management, and Professional Services. The role requires facilitating a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal ‘time to value’ and enable long-term success and growth.. What will you do?. The key responsibility of this role will be to facilitate a partnership between customers and internal teams, creating an engaging and productive deployment experience for customers throughout their solution adoption phase. Additional responsibilities will include regular cadence reporting on key metrics as defined by CS leaders (ex, indicators of feature adoption or deployment progress), pre-sales support on services, and collaboration with service delivery teams to tailor service offerings to client requirements.. Onboard key customers through full deployment, with a focus on structured project management combined with white-glove relationship management.. Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with insight while advocating for their needs. Communicate expectations, project timelines, requirements, and potential blockers to key stakeholders, both internal and external. Lead the deployment project teams in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed. Expand the client engagement by collaborating with key decision-makers and stakeholders to understand their requirements and continually position our services as the optimal solution for net new, upsell, and renewal opportunities.. Strategic Pre-Sales Support on Services: Collaborate with the Sales, Solution Engineering, & Customer Success Management and service leaders to help with the positioning of our Services offerings and meet sales targets while ensuring ‘right-fit’.. Achieving trusted advisor status by understanding all aspects of the Services portfolio, including MDR, DFIR, Threat Hunting, Strategic Advisory, and Deployment Services.. Demonstrate the value of service positions by executing compelling presentations and demonstrations of our services to prospective clients. Articulate the value proposition of our Services and how they address specific client needs and challenges.. Collaborate with the service delivery teams and customers to ensure alignment between sales, solution engineering, and service execution, and when relevant, provide initial scoping along with the Services team.. What skills and knowledge should you bring?. At least 7 years of prior experience at an enterprise software company (preference to those with Endpoint Protection experience) in related roles (Customer Success, Support, Training, etc.). Experience with managing highly complex implementations and technical engagements for a diverse set of customers, including identifying customer requirements. Customer-focused with experience in customer-facing roles (Customer Success, Support, Professional Services, Customer Onboarding, etc.). Experience with Salesforce and with project management tools like Asana/Atlassian.. Requirement for an existing understanding of customer IT/security architecture and continued learning related to the technical landscape and deployment specifics of SentinelOne product and service offerings. Knowledge of security technologies, architecture, and operations and experience in advising customers on best practices. Knowledge of Windows, MacOS and Linux operating systems as well as containerized environments. Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction. Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals. Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment. Impeccable written and verbal communication skills. Thrives in a multitasking environment and can adjust priorities on-the-fly. Strategic and creative thinker with well-developed problem-solving and analytical skills. Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies. Experience in the IT or Cybersecurity industry, especially Endpoint Security and SIEM, with host base (endpoint agent) security solutions is preferred. Why us?. You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.. Industry leading gender-neutral parental leave. Paid Company Holidays. Paid Sick Time. Employee stock purchase program. Disability and life insurance. Employee assistance program. Gym membership reimbursement. Cell phone reimbursement. Numerous company-sponsored events including regular happy hours and team building events. SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.. SentinelOne participates in the E-Verify Program for all U.S. based roles.. Show more Show less

Job Description. WHO WE ARE. Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us!. THE OPPORTUNITY. As Technical Support Engineer at Xactly Corporation, you’ll be responsible for providing excellent support for high profile customers on our data integration and platform products and for providing support to talented team members that are doing the same. We are seeking an energetic, driven leader who is passionate about helping customers solve challenging business problems, continuous improvement and enabling others to reach their potential. As part of your role you will work directly with customers worldwide to handle escalations, provide solutions and review root causes of issues. Additionally, you will be responsible for designing and implementing best-practices, working with Product and Engineering to drive continued enhancements in the supportability of our products and increasing the efficiency and effectiveness of how we address technical issues for our customers. We’re all about making things easier, better, and more efficient for our customers and team members. Our goal is to build the best Customer Support department on the planet, and you will help us do that!. THE SKILL SET. 6+ years of technical support experience, working directly with customers and providing Level 3 support for complex data and system issues.. 2+ years experience with complex SQL and data mapping, integrations/ETL. Experience in a technical role for enterprise application implementation projects (e.g., ICM, ERP, CRM, HRMS).. 2+ years prior experience developing SW solutions in any coding or scripting language. 1+ years’ experience in a team lead or other leadership role. Working closely with management and other departments on proactive monitors and improve support processes. Managing the team’s open cases queue to make sure there isn’t backlog. Checking on the teams case / case load in general. Working with other teams to make sure that escalated cases are dealt with. Strong problem-solving skills and analytical skills. A passion for driving efficiency, optimizing processes and identify in opportunities for automation. Ability to present solutions to both technical and non-technical people. Bachelor’s degree or equivalent experience preferred. Within One Month, You’ll. Gain an understanding of the concepts underlying Xactly’s tools, software and data structures and the scope of work of the Technical Support team.. Become familiar with the common issues and challenges facing your team. Build relationships with development and support leaders. Understand Xactly’s support policies and processes. Develop the ability to address more routine Support cases.. Within Three Months, You’ll. Develop the understanding necessary to address most cases and their underlying issues and start to act as an escalation point for less experienced team members as they work their caseload.. Identify opportunities for automation, streamlining troubleshooting and improving customer experience. Have developed solid relationships within our product development organization and started to drive cross-functional conversations with the goal of reducing the number of issues experienced by our customers and of simplifying resolution of issues that do arise.. Within Six Months, You’ll. Be recognized as a fully integrated member of the Customer Support team and a go-to person for complex issues. Be very comfortable managing customer escalations. Have successfully implemented improvements in 2 or more areas under the topics of automation, streamlining troubleshooting/resolution and improving customer experience.. Benefits And Perks. Paid Time Off (PTO). Comprehensive Insurance Coverage. Tuition Reimbursement. XactlyFit Gym/Fitness Program Reimbursement. Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks. Free Parking and Subsidized Bus Pass (a go-green initiative!). Our Vision. Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.. Our Core Values. Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.. Show more Show less

Job Overview. We are seeking a dedicated and knowledgeable Technical Support Assistant to join our team. The role involves providing critical support for Fire Safety ELV Systems, ensuring the smooth operation of these systems by assisting customers, field technicians, and dealers with troubleshooting, product setup, and technical queries. The ideal candidate will have a solid understanding of fire safety technology, extra-low voltage systems, and be able to assist in resolving technical issues promptly and efficiently.. Key Responsibilities. Assist in providing technical support for customers, dealers, and field technicians through various channels, including phone, email, and remote tools.. Troubleshoot and resolve issues related to Fire Safety ELV systems, including fire alarm systems, public address, CCTV, access control, and other low-voltage safety equipment.. Guide customers and field technicians in system setup, installations, and configuration of ELV-based fire safety solutions.. Work closely with the technical support team to ensure issues are resolved in a timely and efficient manner.. Assist in conducting remote diagnostics and guide customers through troubleshooting and resolution steps for complex technical problems.. Maintain technical documentation, such as troubleshooting guides, product manuals, knowledge base articles, and FAQs.. Assist in the creation of training materials and support resources for customers, dealers, and internal teams.. Accurately log and track customer interactions, technical issues, and resolutions in the ticketing system to ensure transparency and follow-up.. Provide feedback on product performance and customer-reported issues to help improve product quality and customer satisfaction.. Stay up-to-date with the latest industry standards and technological advancements related to fire safety and ELV systems.. Required Skills & Qualifications. Basic knowledge of Fire Safety ELV systems such as fire alarms, CCTV, access control, and public address systems.. Understanding of network protocols, IP configurations, and how they apply to fire safety systems.. Ability to perform remote diagnostics and guide users through system troubleshooting.. Excellent communication skills with the ability to explain technical concepts to non-technical individuals.. Customer-focused, with a commitment to delivering high-quality support.. Strong problem-solving skills and the ability to troubleshoot and resolve technical issues in a timely manner.. Ability to work well both independently and in a team environment.. Education & Experience. Required: Diploma or Bachelor’s degree in Engineering, Electronics, Electrical, or a related technical field.. Preferred: Some experience (0-1 year) in technical support, particularly in fire safety systems, security systems, or low-voltage electrical systems.. Additional Attributes. Detail-oriented, with the ability to follow processes and provide clear solutions to customers.. Willingness to learn and adapt to new technologies and product offerings.. Ability to work under pressure in a fast-paced, dynamic environment.. If you are eager to assist in resolving technical challenges, have an interest in fire safety technologies, and enjoy helping others, we invite you to apply!. Show more Show less

Maintain & strengthen relationships with existing customers, ensuring continued satisfaction. Identify upselling & cross-selling opportunities to maximize value for clients. Required Candidate profile Strong knowledge of upselling and customer retention strategies. Experience with CRM tools and sales tracking system Proven ability to maintain long-term business relationships with existing clients

Role & responsibilities 1. Drive small and medium enterprise business in the assigned territory 2. Pitch enterprise products and services to prospective customers 3. Create sales funnel and ensure account penetration 4. Organize and execute demonstration activities 5. Achieve defined acquisition targets 6. Interact with customer and network installation team for delivery 7. Manage customer relationships and escalations interested candidates can reach out to nakkina.elizibeth@ril.com/6281-704-207

Maintain key client relationship Resolving customer queries Generate additional business through cross-selling or upselling Promptly address client issues by coordinating with internal teams Outstanding verbal and written communication in English Required Candidate profile Immediate Joiners Preferred Location: Mumbai Based Minimum 1 year experience in International Voice Process

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Community Manager Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre s performance. We ll give you the autonomy and resource to manage your centre as though it s your own business. You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site. Rising to every challenge and solving problems. Giving tours to prospective customers. Upselling to existing customers. Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG. What we can do for you You re reading the right advert if you re looking for: a fun, challenging and rewarding career. great induction training and excellent ongoing learning and development. fantastic promotion prospects. generous, achievable quarterly/commission incentives and sociable hours. access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing. About you Ideally, you ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you ve got the right mindset: passion, drive, ownership and resilience. Passion : looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day. Drive : your own and your team s collective drive for success means you ll only relax once you ve delivered the results you re looking for. Resilience : a relentless focus on business priorities, regardless of the obstacles placed in front of you. Above all, you ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you ll continuously ensure the quality of service and the workspace are as good as they possibly can be. About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, we re already four times the scale of our nearest competitor and we re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That s why so many of our most senior leaders started their careers in our centres. So don t hesitate. Apply today and let s work together to help millions of people have a great day at work.

In a typica day, you wi be owning the execution pan for customers. As their business need change, you wi need to assess and recacuate the path to success. You wi interact reguary with the customers team and even take action to make changes to the customers coud account to execute your recommendations. You wi identify gaps that the customer may have that woud prevent them from achieving that success and then buid pans to cose those gaps. Working cosey with FinOps Principas, you wi document and present your findings with the customer and encourage open productive discussion. Pan, execute and track new and existing customers Coud Savings Program across AWS and/or Azure. Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with an interna goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise Overa, 5+ years of industry experience. Hands-on experience with a coud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Pan, execute and track new and existing customers Coud Savings Program across CSP's . Deep knowedge of rate optimization at AWS (Savings Pans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated abiity to break down compex probems into sub-tasks and track outcomes Experience in customer-facing roes such as consuting, customer success or equivaent experience Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Exceent verba, written and interpersona communication skis in both technica and non technica contexts

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.

We are seeking a highly skilled Associate Product Manager (Integrations/Technical) to delve deeply into customer integration requirements, transforming them into detailed functional specifications. This role involves close collaboration with customers, implementation managers, integration engineers, and various internal teams to ensure seamless and efficient execution of integration projects. Key Responsibilities: Customer Engagement: Conduct comprehensive discussions with customers to understand their integration needs thoroughly. Exhibit strong user empathy to capture and address customer requirements accurately. Feasibility Evaluation: Assess the functional feasibility of integration requests, emphasising UI and UX. Prioritise integration requests based on customer needs and business impact. Technical and Functional Scoping: Perform detailed technical and functional scoping of customer requests. Translate customer requests and feedback into precise product-specific scopes. Documentation: Prepare extensive documentation, including scope of work, project plans, BRDs, and PRDs. Collaboration and Communication: Collaborate with internal teams (implementation managers, sales, customer success) to ensure effective client communication and project execution. Work closely with integration engineers to develop and deliver integrations. Partner with the QA team to ensure that delivered integrations are defect-free. Stakeholder Management: Exhibit exceptional stakeholder management and communication skills. Maintain an analytical mindset, ownership attitude, and first-principles thinking. Technical Expertise: In-depth knowledge of technical aspects such as APIs, webhooks, authentication, SFTP, and SMTP protocols. Proficiency in programming languages like JavaScript, Python, or others. Minimum of 2 years of experience as a software developer. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven technical experience, preferably as a software developer, with a minimum of 2 years of experience. Strong analytical and problem-solving skills. High level of ownership and accountability. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. An opportunity to work alongside one of the most talent-dense teams. An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. Hands-on impact and space for complete ownership of end-to-end processes. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers Be Transparent. Be Direct Be Audacious Outcomes over everything else Be 1% better every day Elevate each other Be passionate. Take Ownership

We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. RESPONSIBILITIES Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the clients needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed REQUIREMENTS Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client.

Eligibility Criteria: Good written and verbal communication. Customer-service focus. Basic knowledge of computer Graduate and above Should have a laptop & vehicle Ready for the fieldwork & know the local language. Roles and Responsibilities: Need to call clients and provide them with training for the inventory management module. After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. All calls are going to be carried forward by TL they need to work on them on TAT time. Visit the client location and give the onsite training to our clients.

> Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach

UnitedHealth care is part of the family of companies that make Optum, part of the UnitedHealth Group family of businesses one of the leaders across most major segments of the US health care system. When you work with Optum, part of the UnitedHealth Group family of businesses, what you do matters. Its that simpleand its that challenging. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. This is an Associate Project Manager role within the Financial Data Managements FP3 (Finance Programs, Projects, & Products) Team. This position will provide critical General Ledger configuration responsibilities, perform user acceptance testing, act as an intermediary between accounting and technical teams, and support FTS technical enhancement functions for UHC Finances Medicare business (M&R). This includes general ledger accounting, financial controls and reporting, and financial data repositories and sub-ledgers. This role will require solid analytical skills, customer focus, communication, problem-solving, and organizational skills to ensure the successful management of FTS rule updates. The candidate will provide subject matter expertise for financial applications, input into project solutions, collaborate with stakeholders to gather and document business rule configuration requirements, and take a lead role in user acceptance test planning and execution. The primary focus of this role will be project support and operational maintenance of complex FTS tables and rules related to our Medicare financial reporting. Primary Responsibilities: Demonstrates extensive knowledge of GL and sub-GL data sources, and how the information is recorded (e.g., chart of accounts, revenues, expenses, claim costs, etc.) Exhibits critical thinking and intellectual curiosity with the ability to resolve issues and questions Provides analysis and dissemination of complex concepts Understands complex financial and IT concepts Works independently, as well as collaborates with various teams throughout UHC and Optum Internalizes, interprets, and documents complex scenarios clearly and concisely Executes and facilitates user acceptance testing efforts and defect resolution Defines GL derivation rules for financial transactions Determines the scope of business testing based on a financial risk assessment Supports business process and automation enhancements Collaborates with business partners to develop test documentation, requirements, and timelines Provides test status updates as required by program directives Facilitates and organizes end-user training Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelors or Masters degree in Accounting or equivalent courses 5+ years of experience in Finance and Accounting Knowledge of accounting practices and general ledger reporting Solid knowledge and experience with user acceptance testing processes Working knowledge of data mining/reporting tools such as SAS/SAS Enterprise Guide and/or SQL Intermediate proficiency in MS Excel, Access, and MS Word Proven solid written and oral communication skills Proven solid time management, prioritization, and organizational skills Demonstrated solid financial acumen Demonstrated solid data analysis skills Preferred Qualifications: Experience in the healthcare industry Knowledge of UHC general ledger strings Exposure to PeopleSoft At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.