2632 Customer Focus Jobs - Page 20

Role Overview: You will be responsible for managing order and logistics operations, customs and warehouse activities, ERP and process management, as well as lead and customer management in an industrial electro-mechanical or OEM B2B environment. Key Responsibilities: - Manage customer forecasts and order placement with overseas factories. - Coordinate with freight forwarders and logistics partners for sea/air shipments. - Ensure timely shipment tracking, delivery updates, and proactive communication with customers. - Handle delays through coordination and issue resolution across functions. - Oversee customs and warehouse operations. - Lead ERP and process management activities. - Capture and...

As a Medical Sales Representative specializing in equipment sales/devices for the Medical and Mobility team in Bengaluru, you will play a crucial role in introducing cutting-edge robotic physiotherapy equipment to hospitals, rehabilitation centers, and healthcare institutions. Your responsibilities will include: - Identifying and prioritizing target markets, industries, and segments for business development activities. - Generating leads through proactive outreach, networking, cold calling, and referrals. - Building and maintaining relationships with prospective clients, understanding their needs and requirements. - Conducting product demonstrations, proposals, presentations, and sales pitch...

As an Area Service Manager (I&FR -Broadband) at Jio in Haldwani, Uttarakhand, your role will involve the following responsibilities: - Establish and maintain the upkeep of service centers. - Liaison with store manager and sales team for service operations. - Ensure customer satisfaction to avoid escalation of issues. - Motivate and manage team of service center and care center personnel. - Responsible and accountable for service deliverables. - Mentor and counsel engineers whenever necessary. - Control the flow of incoming calls for on-site support of services. - Manage costs/expenses of service and care center within given guidelines. - Ensure there is an adequate amount of manpower to cate...

Role Overview: You will be a crucial part of the Product Support team at Caterpillar Inc., contributing to the maintenance, repair, and overhaul of Gas Turbine Engine Systems. Your work will involve understanding components, technical information development, and contributing to the product data support strategy. As part of a global team, you will play a key role in building a better world through innovation and progress. Key Responsibilities: - Demonstrate a good understanding of Gas Turbine Engine Systems, Maintenance, Repair, and Overhaul requirements. - Familiarity with components" working principles, assembly/disassembly, installation/removal procedures. - Proficiency in technical infor...

Role Overview: As an Associate Executive in HR Shared Services, your primary responsibility will be handling the entire employee life cycle from preboarding to offboarding. You will also be tasked with gathering and preparing various HR reports and dashboards, addressing employee queries, and collaborating with other HR functions on operational projects. Additionally, you will play a key role in suggesting and implementing process improvements using the latest HR technology platforms. Key Responsibilities: - Manage the employee life cycle processes from hiring to retirement - Collect, update, and maintain HR data for cyclical and ad-hoc reports - Address employee queries and ensure timely an...

Responsibilities: Adhering to company policies and procedures Maintaining a professional and courteous demeanor at all times Providing information about insurance products Processing insurance applications or claims Health insurance Provident fund

You will be leading the BX Services (SWS) Team at Siemens, focusing on smart infrastructure solutions. Your responsibilities will include: - Leading the Remote Services Team and ensuring timely and quality deliveries as per customer expectations. - Assigning tasks and overseeing their completion. - Providing technical and managerial support to team members as needed. - Reviewing the team's performance against predefined KPIs and evolving KPIs when necessary. - Being the escalation point for internal stakeholders. - Promoting activities for continuous KPI improvement, emphasizing better processes, automation, simplification, and standardization. - Collaborating with other functional leads wit...

Role Overview: As the Manager - Business Continuity Planning at Springer Nature, your main responsibility will be to ensure that the Crisis Management Organisation and business continuity planning activities are adequate, effective, up-to-date, and fit for purpose. You will facilitate the implementation and maintenance of Business Continuity Plans across key SN locations and critical business areas, in alignment with ISO 22301:2019 standards. Additionally, you will support the established Crisis Management Team in executing crisis response activities and preparedness initiatives. Key Responsibilities: - Ensure Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessment...

Role Overview: You will be responsible for maintaining strong customer relationships by understanding their preferences and providing tailored solutions. Additionally, you will drive store sales targets, adapt to changing customer needs, demonstrate decision-making skills, ensure store operations excellence, and exhibit leadership excellence. Key Responsibilities: - Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. - Address customer issues professionally and ensure their needs are met. - Gather customer feedback to improve products and services and address concerns promptly. - Achieve store sales targets and drive solution-...

As a Software Support Engineer at Beerboard India, you will be responsible for providing technical support and troubleshooting assistance to customers using our software products. You will collaborate with cross-functional teams to investigate and resolve complex technical problems, document customer inquiries, and track resolutions effectively. Your role will involve communicating clearly with customers and contributing to the continuous improvement of our software products by identifying recurring issues and suggesting enhancements. Key Responsibilities: - Provide technical support and troubleshooting assistance to customers using our software products. - Collaborate with cross-functional ...

Role Overview: You will be joining MEPL Export Division as a Sales Support Executive, playing a crucial role in the international healthcare business operations. Your primary responsibilities will include managing export inquiries, preparing quotations and technical-commercial offers, maintaining CRM data, and coordinating with internal departments for smooth execution of overseas orders. Your efforts will contribute to expanding MEPL's presence in global healthcare markets, specifically in Africa, the Middle East, and Asia. Key Responsibilities: - Assist in developing and executing international sales strategies to achieve division growth targets. - Research and identify new market opportun...

Role Overview: - Meet and exceed sales targets by generating order income and revenue from new and existing large and medium customers as per the sales plan. - Develop and maintain a customer focus list with the Area Sales Manager, proposing focus customers and business opportunities based on various sources. - Identify solutions for customer needs, engaging Subject Matter Experts when necessary. - Generate new leads and convert assigned sales leads from marketing or other channels. - Execute customer visits and industry events attendance. - Acquire new customers and maintain/grow customer loyalty through regular interactions. - Maintain positive relationships with existing customers and rec...

As an Associate, your responsibilities would include: - Execute transactions as per defined procedures and timelines to meet SLA targets. - Ensure adherence to company policies, norms, and performance parameters. - Resolve individual cases requiring rework to maintain high customer satisfaction (C-Sat). - Generate ideas for improving processes within own work area. - Set and pursue challenging personal goals with urgency and efficiency. - Deliver accurate outputs with attention to detail and timeliness. - Conduct training sessions to ensure team members are appropriately skilled. - Support Assistant Manager by training team members as part of growth and development plans. - Handle and help r...

Role Overview: Join Amgen's mission to serve patients living with serious illnesses. As a Specialist IS Analyst at Amgen, you will play a vital role as part of a Product Team focusing on the Unified Lab Management (ULM) platform. Your main responsibility will be to accelerate Amgen's product development and commercial manufacturing by working with a dynamic team on the design, development, management, and optimization of Amgen Operations Electronic Lab Notebook and Instrument Data Acquisition Platform. Key Responsibilities: - Possess strong software development skills and translate concepts into working code efficiently - Conduct code reviews to ensure code quality and adherence to best prac...

You are being hired for a US Banking Blended Process involving voice and chat support, and are required to work in US shifts with 2 rotational week offs. The job location is Noida and immediate joiners are preferred. To be eligible, you should have at least 1 year of experience in International BPO and possess excellent communication skills. The salary offered is up to Rs. 50,000 CTC and Rs. 43,400 In Hand per month. Please note that there are no cab facilities provided for this role. Key Responsibilities: - Customer Support: - Respond to customer inquiries via chat and phone calls. - Deliver exceptional service by understanding and resolving customer concerns effectively. - Process Adherenc...

As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with ...

Responsibilities: Communicate with new client Develop client relation Stay up-to-date with technical skills Required Candidate profile Excellent communication skills Good presentation skill Any Bachelor's with BCA, Diploma, BBA(Preferred) Job location : Durgapur In case you want to contact the employer : 9614101653

As a Financial Investments Area specialist in this role, your main accountability is to provide support and advise on the development of applications by understanding customers' requirements and recommending performance improvements for alignment with business needs. Your focus will be on implementing enhancements within the SAP FSCM application, particularly on the TRM module. **Responsibilities:** - Understand customers' processes and products to provide support for existing issues or contribute to the development of enhancements in the SAP Investments area. - Collaborate with the solution architect to review and validate detailed technical designs for business applications to ensure they ...

Attract Personal Care Pvt Ltd is a Kolkata based Incense Stick Manufacturing and exporting company with over 10 years of experience in the industry. While the following qualifications are preferred, we are open to considering candidates who possess relevant experience and skills even if they do not meet all the criteria: - A university degree or Post Graduation - 5-10 years of managerial experience with 2-4 years of geographical exposure as Regional Sales Manager (RSM) or National Sales Manager (NSM) - Experience in handling a team of Area Sales Managers (ASM), Area Sales Executives (ASE), Sales Officers (SO), and Territory Sales Incharges (TSI) - Background in FMCG companies with products r...

As a Project Manager at our organization, you will have the responsibility of spearheading Product company level projects from GECIA. Your primary goal will be to oversee and drive initiatives that enhance the PC/CCs efficiency and effectiveness. This will involve leading cross-functional teams, collaborating with PC/CC/supplier teams, and serving as the sole point of contact for projects. Your duties will include creating project plans, leading and coordinating project planning and execution, monitoring project deliveries, managing project budgets, maintaining project documentation, traveling to customer and sub-vendor locations, ensuring proper review and processing of variations and claim...

Job Application Link: https://app.fabrichq.ai/jobs/3b7d193b-328c-4c63-bb91-3e18806903b6 Job Summary: Ecotech IT Solutions is seeking an Account Manager to manage client relationships, prepare proposals, identify growth opportunities, and support the sales pipeline. The role requires strong understanding of IT solutions , excellent communication skills, and close collaboration with technical teams to ensure proposed solutions meet client expectations. Regular reporting on client activities, deals, and sales pipeline is required. Key Responsibilities Build and maintain strong client relationships by understanding their IT requirements and proposing suitable solutions Prepare and present high-q...

Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey Understand customers business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success) Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives Drive continuous improvement of customer advocacy measures Drive AI/Digital adoption. Prepare and deliver territor...

Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. Deliver to the Employees, Customer and Shareholder metrics as per goals. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. Adherence to quality and compliance guidelines. Balance customer interests with the interests of American Express. Communicates effectively, oral and written to identify and document necessary information. Minimum Qualifications We are hiring Graduates/Undergraduates with 1-6 years of experience in customer service or contact cen...

Audit Logs: End-to-end ownership, including event capture, tamper-proof storage, search/filter, and rich reporting/analytics. Roles & Permissions: Design and evolve granular role-based access control (RBAC) for users and complex partner scenarios Notifications & Notes: Define and deliver contextual notifications (in-app, email), user mentions, and note-taking/commenting features integrated across the platform Requirements Management: Develop detailed product requirements, user stories, and acceptance criteria; work hands-on with engineering and QA through development cycles. Stakeholder Collaboration: Work closely with Security, Compliance, Engineering, Customer Success, and external auditor...

Understand customer requirements and prepare quotation Coordinate with production team for job status, dispatch schedule and quality update Participating technical review RFQ Knowledge Maintain records of enquiry, orders and prepare MRM reports Required Candidate profile Must be working in Manufacturing / Machine shop industry