2059 Customer Focus Jobs - Page 2

Join Thomson Reuters to lead a crossfunctional Customer Success program focused on improving Net Revenue Retention (NRR) across our businesses. You'll partner with General Managers and leaders in Data Science, Data Engineering, and GotoMarket systems to translate strategy into measurable outcomesand you'll use AI as a working companion to move faster and smarter. About the role In this role as a Senior Business Analyst, Customer Success, you will: Own the endtoend Customer Success program to improve NRR, with clear quarterly targets, operating rhythms, and dashboards. Partner with General Managers to identify revenue retention levers (adoption, expansion, renewal risk) and convert business n...

We have an urgent opening for Operations Executive in Malls management & development company in Thane - Mumbai Position : Operations Executive Location : Thane in Mumbai Education : Any Graduate Experience : 1 to 5 years of experience in operation or customer support role in Malls or Retail company or Hotel & Restaurants or Multiplexes or Facility management companies Job Responsibilities : Customer Satisfaction Understanding factors influencing customer satisfaction & dissatisfaction Monitoring RSI & CSI to identify changes in customer preferences Identify opportunities for improving customer satisfaction Benchmarking RSI and CSI Supplier Management Maintain records for key Vendors for cont...

Role Overview: You will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end while ensuring they meet 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software, study systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle and facilitate root cause analysis - Identify ideas to improve system performance and impact availability - Analyze client requirements, convert them into feasible designs, and collaborate with functional teams or systems analysts - Perform coding, ensure optima...

As a Team Leader / Supervisor at our company, you will play a crucial role in leading and motivating our sales team to achieve and exceed targets. Your responsibilities will include: - Leading, coaching, and developing a team of sales specialists to meet or exceed individual and team sales goals. - Setting clear sales objectives and performance expectations. - Monitoring daily sales performance metrics and preparing regular reports for senior management. - Providing ongoing training and support to team members to improve sales techniques and product knowledge. - Handling escalated customer queries and issues promptly and effectively. - Collaborating with marketing and product teams to optimi...

Handle inbound customer queries via voice process Resolve product or service-related issues Provide information on orders, delivery, and returns for an e-commerce platform Maintain high levels of customer satisfaction through effective communication Required Candidate profile Strong verbal communication skills Problem-solving abilities & attention to detail Ability to work in UK rotational shifts Basic computer proficiency Walkin Directly Mon-Sat 9-6pm Free Recruitment Perks and benefits Plus Incentives and Perks Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success E...

Oversee the coating process in the production department, ensuring that all operations are carried out in accordance with API and ISO standards for pipe manufacturing. Conduct risk assessments and manage any potential hazards or issues that may arise during the production process. Manage resources effectively to ensure that all operations are carried out efficiently and within budget. Plan and control production to ensure that all targets are met and that the highest quality standards are maintained. Maintain a strong customer focus, ensuring that all operations are carried out in a way that meets or exceeds customer expectations. Lead with vision, setting the direction for the production de...

As a Customer Advisor in TATA Sales, your role involves building and maintaining strong relationships with customers. You will need to provide accurate information about TATA products and services, understand customer needs and preferences, and offer tailored solutions to meet their requirements. Identifying opportunities to upsell or cross-sell products, resolving customer complaints and issues promptly, and gathering feedback to improve products and services are also part of your responsibilities. Additional responsibilities include demonstrating products to customers, preparing and presenting sales quotations, managing customer orders to ensure timely delivery, and providing market insigh...

As a Field Sales Manager, you will be responsible for leading and managing a team of sales representatives to achieve sales targets and drive business growth. Your role will involve developing and implementing effective sales strategies, recruiting and mentoring sales team members, monitoring sales performance metrics, building strong relationships with key clients and stakeholders, conducting field visits, and preparing sales reports for senior management. **Key Responsibilities:** - Develop and implement effective sales strategies to meet and exceed sales targets. - Recruit, train, and mentor sales team members to enhance their performance. - Monitor and analyze sales performance metrics t...

Role Overview: As a Junior Global Process & Solution Key User at Financial Control & Accounting (FCA), you will be a part of the Order to Cash organization within Accounting Services. Your main mission will be to support process and solution development, improvements, and implementation of standard processes and solutions on a local site and organizational unit. You will work closely with the Business Process Developer and Solution Leader to bring business knowledge and requirements from all users and ensure the full utilization of process and solutions. Key Responsibilities: - Bring business knowledge and needs/requirements from all users to the Business Process Developer/Solution Leader in...

As a Drug Regulatory Affairs Manager at Covalent, your role will involve leading the Global Regulatory Project Team, managing simple and complex regulatory submissions, and ensuring compliance with core labeling documents and internal standards. Your key responsibilities will include: - Leading the Global Regulatory Project Team, comprising internal members and external partners - Planning, preparing, and delivering regulatory maintenance, divestment, and withdrawal submissions - Maintaining core labeling documents and ensuring consistency with applicable standards - Providing expert regulatory advice and leading cross-functional delivery teams - Identifying and mitigating potential regulato...

**Job Description:** **Role Overview:** As a part of Niva Bupa Health Insurance Company, your primary role will involve recruiting key advisors, activating agents, providing regular training to advisors, resolving queries, driving business promotion activities, enabling and training individuals on digital platforms, supporting advisors in developing business in the local market, motivating advisors for achieving rewards and recognition programs, focusing on achieving business goals, driving the digital agenda, and ensuring the quality of business. **Key Responsibilities:** - Recruitment of Key advisors - Activation of agents - Regular training of advisors & resolving queries - Driving busine...

As an Account Manager at Nucleus Software, you will play a crucial role in maintaining key client relationships and driving the adoption of our lending and transaction banking solutions. Your focus will be on ensuring that clients realize the full value of our software products by aligning them with their business goals. - **Excellent Communication Skills**: You must possess strong verbal and written communication skills, be a good listener, and have the ability to convey information clearly and persuasively. - **Interpersonal Skills**: Building rapport, establishing trust, being empathetic, and having the courage to say no when necessary are essential in this role. - **Customer Focus**: Und...

As a Network Infrastructure Manager at SOTI, you will be responsible for the day-to-day management of all infrastructure components, including Network Infrastructure and Security Applications and Appliances. Your key responsibilities will include: - Creating and maintaining supporting documentation such as Network Infrastructure diagrams, Data Flow Diagrams, Disaster Recovery Plans, and IT policies and procedures. - Establishing network specifications by analyzing workflow, access, information, and security requirements, and designing router administration. - Evaluating network performance issues, planning and executing equipment selection, installation, configuration, and testing, defining ...

As a Cold Email Specialist at Saleshandy, your primary responsibility will be to develop and execute cold email outreach strategies to meet business objectives. You will be tasked with identifying target audiences, segmenting email lists, and conducting market research to understand customer needs and preferences. Your role will involve creating compelling and personalized cold email copies, designing email templates tailored to different stages of the sales funnel, and utilizing cold email marketing tools to automate and manage campaigns. Monitoring and optimizing email deliverability, implementing A/B testing, and tracking key metrics like open rates, click-through rates, and conversion ra...

Role Overview: As an experienced professional with 10-13 years of experience, your role will involve developing detailed plans and accurate estimates for completion of build, system testing, and implementation phases of projects. You will actively lead projects and contribute to unit-level and organizational initiatives to provide high-quality value-adding solutions to customers. Additionally, you will be responsible for leading the team in understanding the AS-IS situation, designing and validating the To-Be design, reviewing unit test plans, and ensuring all requirements are met. Key Responsibilities: - Develop detailed plans and accurate estimates for completion of build, system testing, ...

Role Overview: As a Software Developer at Wipro Limited, your role involves designing, testing, and maintaining software programs for operating systems or applications to be deployed at client ends. You will ensure that the software meets 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle - Facilitate root cause analysis of system issues and problem statements - Identify ideas to improve system performance and impact availability - Analyze clien...

As a Senior Executive-PBFA at EY, you will be responsible for delivering impactful analysis, reporting, and insights for the CS domain. Your main duties will involve the preparation and delivery of Monthly MIS Reports, Budgets, Forecasts, and Rate card to support the Client Services stakeholders. You will play a crucial role in ensuring accurate and proper finance systems for effective Service Line performance tracking, reviews, and decision-making. This is a fantastic opportunity to contribute to the learning, understanding, and growth of the GDS business within a leading firm. **Key Responsibilities:** - Annual financial planning covering HC, costs, expenses, and margins - Reporting monthl...

As a Sr. Deployment Engineer (Hosted), you will be responsible for deploying voice installations, resources, and processes in the hospitality industry, utilizing innovative technologies to deliver top-notch solutions. You will work closely with the Project Management Team to ensure accurate equipment lists, schedule implementations, and manage all voice deployment processes effectively. **Key Responsibilities:** - Review equipment lists for accuracy - Collaborate with the Project Management Team to schedule implementations and communicate project updates - Program systems remotely - Manage all voice implementation processes and hand-off to support team **Qualifications Required:** - Industry...

Responsibilities: * Collaborate with cross-functional teams * Manage online community growth & engagement * Build strong community relationships * Drive user onboarding process * Ensure customer focus & satisfaction

Overview As a Product Owner you will act as the bridge between business strategy, product delivery, and validation. You will be responsible for defining the product vision, managing the backlog, and ensuring that the solutions delivered meet both business goals and user expectations. In addition, you will play a hands-on role in business acceptance testing, ensuring that each release aligns with functional, quality, and customer requirements. This role demands strong analytical thinking, customer focus, and a deep understanding of both product management and BAT (quality validation) within an agile environment. Key Responsibilities 1. Product Ownership and Strategy Contribute to the product ...

Role: Key Account Manager Location : Mumbai / Hyderabad / Noida Company : Adaniconnex (www.adaniconnex.com) Qualification : Bachelors degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical). Purpose/Objective Key Accounts Manager for Data Center business acts as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.) for all post-sales activities and ensures timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Key Responsibilities of Role Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.)...

ROLES AND REPSONSIBILITIES Customer Onboarding & Engagement Guide new customers through the onboarding process and ensure smooth program initiation. Explain program details, expectations, and next steps clearly and confidently. Customer Relationship Management Build strong, trust-based relationships with customers through consistent communication. Act as the main point of contact for all customer queries and escalations. Program Monitoring & Support Track customer progress and ensure timely completion of milestones. Coordinate with internal teams (Nutrition, Production, Logistics) to resolve issues quickly. Data Tracking & Reporting Maintain accurate records of customer interactions, progres...

Role Overview: Customer Success Manager handling assign Top 250 flagship accounts to ensure health product adoption and maintain high customer satisfactory level towards Trellix.Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals. About Role Customer Relationship & Success Management Act as the trusted advisor and advocate for assigned customers, ensuring their security goals align with Trellix solution capabilities. Build and sustain strong, long-term relationships with C-level executives, IT leaders, and security ope...

Responsibilities: * Manage client relationships from onboarding to success * Collaborate with cross-functional teams for optimal results * Ensure timely communication and issue resolution

Overview We are seeking a Technical Program Manager for our Core Payments - Networks Exchange team to lead and coordinate customer-focused projects, platforms, and infrastructure initiatives. The ideal candidate is passionate about enhancing customer experiences, highly motivated, analytical, detail-oriented, and possesses an entrepreneurial mindset. Role Project Management : Plan and oversee a portfolio of related technology projects from start to finish, ensuring successful delivery. Customer Focus : Prioritize customer experience, streamline build and delivery processes, and address key challenges. Technical Expertise : Understand the design approaches, technologies, and business/technica...