742 Customer Focus Jobs - Page 19

Role & responsibilities Monitor and maximize customer lifetime value strategies. Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks To contribute to the overall standardization of data, formats and MIS To conceptualize & identify opportunities to create and implement customer delight Managing site visits and walk -ins during property exhibition. Managing web site and walk in enquiries. Follow up of all walk-in prospects and exhibition prospects and converting them to clients. To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product. Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers. Monitoring the invoices as per the site progress. Management of receivables, Coordination with accounts for tracking weekly and monthly collections. Completing formalities related to agreement and payment disbursement, Verifying agreements for registration. Tie up with HFIs concerning the new schemes, rate of interest, and follow up for clients loan disbursement. Formulating budgets, MIS reports, bookings and cancellations. Updation of data in ERP/ SAP (Sales Module). Co-ordination with the execution team, facility team for units to be ready for handing over possession. Inspecting of flats before handing over possession. To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments/ documents received To lead and implement customer delight’ initiatives – e.g. welcome kits for new customers To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues

Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration Collaborate with store teams and production units to ensure accurate order details. Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). Share insights and suggestions for improving the customer journey. Key Skills Requirements : Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-commerce. Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. Customer Focus: Strong problem-solving skills with a customer-first mindset. Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. Personality: Enthusiastic, patient, and driven by delivering exceptional service.

Job Title: Customer Experience Executive Backend Team Location: Lower Parel - HO Working Days: 6 days This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries. ABOUT THE ROLE: Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone. Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world Liaise with production to fix individual customer issues and alterations. ABOUT YOU: 2+ years experience in customer service in the apparel sector specifically in a back-end role. Proficient in MS Office – Excel, Word and email. Previous contact center, providing both email & phone support an asset Exceptional communication skills, both written and verbal Customer service oriented with a natural desire to care for the needs of others Deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

Job Title: Customer Success Manager Travel / OTA / Contact Centre - BPO Location: Kochi - India Department: Customer Service / Operations Type: Full-Time Job Summary: We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL , and a track record of driving service excellence , process optimization , and team performance . Key Responsibilities: Lead & Manage Customer Service Operations : Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction. Performance Management : Set KPIs, monitor service levels, and implement performance improvement initiatives. Team Leadership : Manage, mentor, and develop a team of supervisors, team leads, and customer service agents. Customer Journey & Escalation Handling : Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey. Process Optimization : Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement. Training & Quality Assurance : Design and deliver training programs and quality assurance processes to maintain high service standards. Technology Integration : Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce). Reporting & Insights : Generate operational reports, identify trends, and present actionable insights to senior management. Compliance & SLA Management : Ensure compliance with service level agreements, data protection policies, and regulatory guidelines. Customer Feedback Loop : Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.). Requirements: Bachelors degree in Business, Tourism, Operations, or related field. MBA preferred. Minimum 58 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients . Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues). Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage. Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools). Strong analytical and problem-solving skills. Excellent communication, interpersonal, and conflict-resolution skills. Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed. Preferred Skills: Multilingual capability (English is a must; Hindi, and/or other languages a plus). Prior experience with automation tools, chatbots, and self-service platforms. Proven ability to drive CSAT and NPS improvements. Experience managing distributed/remote teams.

Address customer inquiries via email, chat, and phone regarding orders, pricing, and PCB requirements. Assist order placement, shipment tracking, and resolution of issues resolve customer concerns efficiently customer retention and satisfaction

We require a CRM to handle all warehouse related queries of warehouse along with it's billing.

Maintain strong client relationships & customer satisfaction by addressing queries Follow up with leads & ensure timely communication to convert them into bookings Provide regular updates & reports to management Update client database & CRM entries

Travel: 1-2 times in a year if required. Technical Skills: Ability to understand the system concepting and tender documents of complicated Warehouse projects either independently, as a member of a team for large projects. Is in full control of quality, cost and progress of sales process up to normal projects. Should have process knowledge of warehouse operation. Automation background will be an added advantage. Has the flexibility to work simultaneously on several projects and have the ability to set priorities. A strong customer focus is essential. Other Skills Customer focus, Communication & Presentation, Good understanding of critical & commercial topics, Time Management, Co-ordination, analytically strong mind, Excellent technical understanding, logical and tactical thinking skills, Dedicated & responsible team player. Job Description Concepting The sales team converts the customer requirements and needs into a competitive system concept. The most important tasks for the concepting stage: List all customer requirements Analyse and process collected data Draw up various viable concept solutions Assesses & reviews the various concept solutions Prepare the quotation document and present solution The sales engineer is in charge or will have a supporting role (large projects) of composing the quotation document. Important tasks/responsibilities for the sales phase are: Transform the concept into a system layout drawing together with Sales layout engineer Select the appropriate equipment (incl. resale equipment) from the material flow diagram Carry out the detailed price calculation and taking the full ownership of pricing of larger projects end to end. Coordinating with different supply chain team for cost/prices Prepare for internal pricing check Prepare detailed quotation document for all the inclusion and exclusion Present solution and proposal document to the customer if needed Coordinate with cross functional stake holders and maintain the meeting records. Control and keeping up with the project The sales engineer is keeping up with the project for both the sales and operational phases: Control of project file in the sales phase Keeping up with the as sold project and the system concept

1. Offer tailored solutions and personalized recommendations about our services & pricing to pet parents. 2. Plan, organize, and coordinate all aspects of pet relocation, including flight bookings, veterinary appointments and customs clearances. Sales incentives

We're looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. If you're fresher or have up to 4 years of experience, this is a great opportunity to build a strong foundation in customer service. Location - Noida Minimum Requirements: • Good verbal and written communication skills • Basic computer knowledge • Patience and a customer-first approach • Ability to multitask and manage time effectively • Knowledge of CRM tools is a plus Responsibilities: • Handle customer queries and complaints via phone, email, or chat • Provide accurate information about products and services • Process returns, exchanges, orders, and refunds • Document customer interactions and escalate issues when needed • Follow up with customers to ensure satisfaction • Maintain a professional and friendly demeanor • Share insights based on customer feedback What You'll Learn: • Customer relationship management • Handling real-time escalations • Communication and soft skills • Working with industry professionals • Exposure to CRM and support tools

Job Description Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, flexible schedule, interactive projects, and growth opportunities. Skills required: Basic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development team Customer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and tracking Technical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based software Data Analysis : Skills in analyzing data to identify trends and make informed decisions Communication Skills: Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams Problem-Solving: Aptitude for quickly addressing and solving complex problems Product Knowledge: In-depth understanding of the company's products and services to provide accurate support Qualifications: 2-3 years in customer support/technical support Bachelor's Degree (no specification)

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations.You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform.

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform.

Novo Nordisk Global Business Services ( GBS) India Department Commercial-DD&IT GBS Bangalore, India We are seeking a highly skilled and motivated Lead Portfolio Manager to implement Agile portfolio management principles to the Commercial DD&IT ecosystem globally excluding US. Together with our business partners, the successful candidate will drive the governance of translating business strategy into actionable initiatives and will oversee a large portfolio of initiatives. You will be managing the portfolio of projects and features across the Commercial DD&IT ecosystem towards enabling strategic customer journeys and ultimately outperform competition. If you are ready to make a significant impact, then read on and ! The position As Lead Portfolio Manager your key responsibilities will be: Implement and maintain lean portfolio management practices to govern the portfolio of initiatives to support strategic customer journeys. Facilitate the alignment of data and IT resources according to business needs incl. changing, initiating and terminating projects and Epic/features. Monitor and drive continuous improvement in portfolio management. Translating customer journey, data used cases, NNI requirements into actionable epics to ensure their needs are met through IT solutions. Work closely with the management team and stakeholders to prioritize epics. Establish and run/support a portfolio board and develop associated processes. Identify, assess, and mitigate risks to ensure the successful execution of activities across the portfolio. Qualifications To succeed in this role, you have: Bachelor’s degree in computer science, Business, or a related field. Master’s Degree is good to have. Good to have Relevant Agile and SAFe® certifications (e.g., LPM, Program Consultant, Agile Leadership, Scrum). Overall experience of 14+ years with relevant 9+ years of experience in IT portfolio management. Good to have commercial processes. Proven ability to navigate large and complex organizations. Strong customer focus and experience in involving customers to meet their needs. Experience prioritizing epics with management and stakeholders. Proven track record in establishing and running a portfolio board. Proficiency with Azure DevOps / Agile SAFe. Excellent communication, negotiation, and conflict resolution skills. About The Department You will report to the Director / Head of Commercial DD&IT GBS in the global DD&IT unit based in Bangalore, India. The area consists of ~145 highly skilled professionals all working with Commercial stakeholders and in a highly matrixed organization with global footprint.

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Kindly share the update resume @primula.rai@saviynt.com

Gainsight Consultant1 Job Summary : The Gainsight Consultant will be responsible for leading and executing the implementation, configuration, and optimization of the Gainsight platform to meet the customer success needs of our clients. This role requires a deep understanding of Gainsights capabilities, customer success best practices, and the ability to collaborate cross-functionally with internal and external stakeholders to ensure successful adoption of the platform. Key Responsibilities : Gainsight Implementation : Lead the end-to-end implementation of Gainsight, including requirements gathering, configuration, testing, and deployment. Develop customer success playbooks, workflows, and processes using Gainsight features like Customer Health Scores, Playbooks, and Journey Orchestrator. Customize Gainsight according to client-specific needs, ensuring a seamless integration with CRM platforms (e.g., Salesforce, HubSpot). Platform Optimization : Continuously assess Gainsight utilization and performance, recommending improvements for optimal user adoption and customer success outcomes. Identify automation opportunities to streamline processes and improve efficiencies. Analyze customer data to improve segmentation, engagement strategies, and risk identification. Data Management & Reporting : Create and manage comprehensive dashboards and reports that provide insights into customer health, adoption metrics, churn risks, and overall account performance. Configure and maintain rules within Gainsight for data ingestion, processing, and analysis from multiple data sources. Stakeholder Collaboration : Work closely with customer success teams, product managers, and other stakeholders to understand their needs and configure Gainsight accordingly. Serve as the primary Gainsight expert, training users and providing ongoing support to ensure effective platform utilization. Liaise with technical teams to manage integrations and resolve data or platform-related issues. Customer Success Best Practices : Leverage industry best practices to enhance customer engagement, retention, and growth through Gainsight. Advise clients on the development of proactive strategies to address customer needs, mitigate churn risks, and drive product adoption. Identify opportunities for business growth by analyzing trends in customer behavior and offering data-driven recommendations. Required Qualifications : Education Bachelors degree in Business, Information Technology, Computer Science, or a related field. Experience : 3+ years of experience working in customer success or a SaaS environment. 2+ years of hands-on experience with Gainsight, including platform configuration and optimization. Proven track record of implementing Gainsight or similar customer success platforms. Technical Skills : Strong understanding of CRM systems, such as Salesforce, and data integration principles. Proficiency in building and managing workflows, dashboards, and reports within Gainsight. Knowledge of SQL, APIs, and data integration is a plus. Soft Skills : Strong communication and interpersonal skills to collaborate with internal teams and external clients. Analytical mindset with problem-solving capabilities. Ability to manage multiple projects and prioritize tasks effectively. Preferred Qualifications : Gainsight Admin Certification. Experience in project management or consulting roles. Familiarity with customer success KPIs, such as NPS, churn rate, and customer health scoring. Key Competencies : Customer-Centric Mindset Ability to focus on understanding the client's customer success goals and providing tailored solutions. Detail-Oriented Careful attention to detail in data management, configuration, and reporting. Adaptability Ability to work in a fast-paced, evolving environment and manage change effectively. Strategic Thinking Ability to align Gainsight capabilities with broader customer success strategies.

Job Job TitleRetail Sales Officer Job TypeFull-Time We are seeking a dedicated Retail Sales Officer to join our team. The ideal candidate will have a passion for sales and customer service, with a strong background in retail. As a Retail Sales Officer, you will be responsible for assisting customers, promoting products, and driving sales in our retail store. Key Responsibilities: - Assist customers in finding the right products to meet their needs - Provide exceptional customer service to ensure a positive shopping experience - Promote and upsell products to increase sales - Maintain a clean and organized store environment - Process transactions accurately and efficiently Qualifications: - Previous experience in retail sales preferred - Strong communication and interpersonal skills - Ability to work in a fast-paced environment - Sales-driven and customer-focused - High school diploma or equivalent If you are a motivated individual with a passion for sales, we would love to have you join our team as a Retail Sales Officer. Apply now to be considered for this exciting opportunity!

Job Description Job Title: Customer Success Lead Location: Pune Number of Vacancies: 1 About the Team Our team is comprised of passionate individuals who are dedicated to pioneering access and transforming lives. We foster a collaborative and inclusive environment where everyone's contributions are valued and encouraged. As a member of our team, you will have the opportunity to work alongside talented professionals who are committed to driving innovation and making a positive impact. Job description (About the Role) As the Customer Success Lead, you will play a pivotal role in ensuring our customers' success and satisfaction with our products. You will be responsible for regular customer engagements, gathering feedback, addressing concerns, and leading a tech support team. Your goal will be to analyze support tickets, identify permanent solutions, and ensure a high Net Promoter Score (NPS). Key Deliverables (What Will You Do) 1. Customer Engagement: Conduct regular check-ins with customers to build strong relationships and understand their needs. Gather and analyze customer feedback to continuously improve our products and services. Proactively listen to customer concerns and provide timely and effective solutions. 2. Tech Support Leadership: Lead and manage a tech support team, ensuring prompt resolution of support tickets. Monitor and analyze support ticket trends to identify common issues and implement permanent solutions. Develop and maintain documentation for common support issues and solutions. 3. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing concerns and providing exceptional support. Track and analyze customer NPS scores, implementing strategies to maintain and improve them. Collaborate with product and engineering teams to address customer feedback and enhance product offerings. Job Specification (What Will You Need) Bachelors degree in Business, IT, or a related field. Proven experience in a customer success or support role within a SaaS organization is a plus. Strong leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. Analytical mindset with the ability to identify trends and implement solutions. Familiarity with the logistics and distribution industry is a plus. About ElasticRun Elasticrun is sparking a quiet revolution, reshaping consumption as well as distribution, and is dedicated to transforming lives. We break down barriers that have separated communities from modern ecommerce, extending the reach of goods to once inaccessible territories. Leveraging technology, Elasticrun connects the dots in a complex supply chain, streamlining processes and thereby making goods more accessible and affordable. Beyond the numbers and accolades, our true strength lies in our people. We champion a people-first culture with gender-neutral and inclusive. Discover opportunities to be part of our dynamic team at (portal). Wed Love to Get to Know You 1 | Page

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.

Designation : Regional Head - Account Management Location: Bengaluru Key Roles & Responsibilities: Introduce and implement standardized processes and customer experience initiatives across all clusters within the assigned region, ensuring consistency and high Customer Satisfaction (CSAT). Drive collaboration across Community Managers, Cluster Heads, and cross-functional departments to foster a unified client-centric environment across centers. Strategically manage and oversee the client lifecycle region-widefrom onboarding to exitensuring consistent client engagement and satisfaction. Understand regional customer demographics and business needs to deliver tailored experiences that enhance facility and service usage. Analyze and interpret business data to support decision-making and improve client outcomes. Lead regional strategy for client renewals, retention, and expansions. Ensure seamless regional operations and resolve center-level escalations in collaboration with Cluster Heads. Own end-to-end client relationship management across all clusters, ensuring proactive engagement and problem resolution. Mentor and lead Cluster Heads and Account Management teams, driving performance, capability development, and team growth. Act as the key liaison for internal stakeholdersSales, Design, Operations, Finance, Partnershipsensuring alignment on client commitments and service standards. Represent the client voice across the region and champion initiatives that enhance client experience and value. Presales Responsibilities: Collaborate with Sales, Design, and Partnerships teams to understand complex client requirements across clusters. Ensure requirement documentation and sign-off processes are effectively implemented across the region. Monitor project delivery timelines, facilitate coordination among departments, and manage client expectations proactively. Post-Sales Responsibilities: Lead regional upsell and cross-sell strategies, leveraging the full suite of Smartworks services and partnerships. Guide Cluster Heads in implementing initiatives that enhance the overall client experience across the centers. Be the escalation point for high-impact client issues; ensure timely resolution and adherence to SLAs. Support client training and onboarding to help them maximize value from Smartworks offerings. Drive regional client renewal and retention plans with a strong focus on relationship management and service delivery excellence. Skills & Qualification Required: Bachelor’s degree in Business, Marketing, Hospitality, or related field (MBA preferred). 10+ years of experience in client-facing roles, with at least 3–5 years of regional or multi-location leadership experience. Strong analytical, communication, and stakeholder management skills. Proven team leadership experience managing 5+ direct and indirect reports across locations. Ability to thrive in a fast-paced, service-oriented environment with a high level of accountability.

Job Description Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, flexible schedule, interactive projects, and growth opportunities. Skills required: Basic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development team Customer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and tracking Technical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based software Data Analysis : Skills in analyzing data to identify trends and make informed decisions Communication Skills: Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams Problem-Solving: Aptitude for quickly addressing and solving complex problems Product Knowledge: In-depth understanding of the company's products and services to provide accurate support Qualifications: 2-3 years in customer support/technical support Bachelor's Degree (no specification)

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)

Lead a team of tier 1, 2 and 3 Customer Support professionals who respond via phone/email/chat to customer inquiries Implement and refine processes and procedures for the CSR Monitor CSR metrics & implement initiatives to drive continuous improvement Required Candidate profile Prior experience working in a software support role including at least 5 years of leadership experience managing direct reports Experience supporting Enterprise SaaS applications

Responsibilities: * Maximize customer satisfaction through proactive support & issue resolution * Collaborate with cross-functional teams on product enhancements & training programs

Description We are seeking a dynamic and motivated Team Leader to join our team in India. The ideal candidate will be responsible for leading a group of professionals, ensuring effective communication, and driving project success. Responsibilities Lead and manage a team of professionals to achieve project goals and objectives. Coordinate team activities and ensure effective communication among team members. Monitor team performance and provide constructive feedback to enhance productivity. Develop and implement strategies for team development and training. Foster a positive team environment that promotes collaboration and innovation. Skills and Qualifications Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire team members. Proficient in project management tools and methodologies. Analytical thinking and problem-solving abilities. NAME- NAINA CHOURASIA MOB- 9424484882