742 Customer Focus Jobs - Page 18

Ensure the SLA's & KPI Targets Review client escalations, Team Queries, and support team as Subject Matter Exp. Deliver on CSAT targets External/ Internal Comply all ISO & ISMS protocols Monitoring results & KPI data Identify portfolio risks Required Candidate profile Graduate As TL 02 years exp. on Paper-US Mortgage Origination, Pre Underwriting, Conditions review Excellent Communication, analytic & interpersonal skills Core Statistics, Trend & Ratio Analysis.

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

Job description: Designation : AVP Business Assurance Reporting To : President Location : Bangalore Overview: In order to support the growth plans, Innoviti is looking to bring on board a Head Of Operations for the large, mid-size and small retailers. Primary focus has to be retention of revenue and prevention of competition entry into customers by strengthening customer interface, deliver world class service levels and build customer advocacy. Getting Innoviti terminals dispatched to regional warehouses, deployed in retail outlets and ecommerce sites across PAN India and running 24*7 support (tele-support and tech. support teams) to make sure we dont lose single transaction to competitor. Key OKRs: Increase Gross Transaction Volume (GTV) per retail outlet. Reduce operational cost by eliminating frequent issues. Duties/ Activities/ Interactions: Understand the underlying levers of Innovitis business and the impact operations makes on those to arrive at a plan for meeting the business goals of the company. Develop a risk framework for the operations team and monitor and mitigate risk. Develop operational OKRs and targets for each and every individual in the operations team aligned with the companys OKRs. Hire, mentor and coach team members to independently and responsibly drive OKRs. Run day-to-day supply chain and customer operations including reviews, escalation management, performance management for supply chain, call centre support and tech. support. Reduce support cost by interacting with engg. team or hardware vendor to improve frequent software issues or hardware issues. Proactive communication to customer (HO and outlet level) about status of open issues to reduce their anxiety. Make sure customers stay engaged till the issues are eliminated. Stay active 24*7 (including week offs and holidays) to make sure team is on track for issues resolutions and target achievements. Travel 5 days in a month across India and meet Head of Operations of retailers to review support metrics. Improve operational processes and performance to meet expectations of customers. Capabilities Handling operations for large retailers present PAN India to single show owners, in a thin margin competitive market. Expert in process improvement and data-based performance assessment. Experience in supply chain management, including inventory, manufacturing, and warehousing. An enriched perspective is desirable e.g. cross-functional business exposure, Internet business exposure, etc. Demonstrated ability of moving deep into issues to guide team into solving them, and extracting oneself rapidly to focus on the larger picture. Demonstrated ability of managing tough customer interactions caused by operational lapses, and building back customer trust through redressal of those. Demonstrated ability of non-tolerance to ethical or performance issues in the team. Values/Drivers: Urgency towards business, hardwork, higher aspirations, passion towards excellence, selfmanagement, and curiosity. Profile: B.E./B.Tech/M.E./M.Tech/MBA from reputed tier 1 or tier 2 colleges only. Proven track record of 10 years+ of running B2B operationsin Retail industry in a leadership position. At least 5 years in a position reporting to the COO or #3 in the organization. A record of creation and growth of relationships with top management in large organizations would be critical.

Customer Support Social Media Escalation Process Job Location: Bangalore (Work from Office) Job Description: We are hiring Customer Support Executives for our Social Media Escalation Process . The ideal candidate should have prior experience in handling customer escalations via social platforms and must possess strong communication skills in English and Hindi . Key Responsibilities: Handle escalated customer queries/complaints received through social media channels Provide timely, empathetic, and effective resolutions Coordinate with internal teams for issue resolution Maintain records of all escalated interactions and follow-ups Required Experience: Minimum 6 months of experience in Customer Support with exposure to escalation handling Educational Qualification: Minimum 12th pass Language Requirements: Fluency in English and Hindi is mandatory Shift & Working Days: Day Shifts 6 Days Working , 1 day rotational off Salary: CTC: 35,000 per month Take Home: 30,000 per month Contact for Interview: Kamya 9084148502

Your role at Dynatrace Are you passionate about customer communication and can articulate at a very technical level Are you excited to troubleshoot for our AI powered observability and security software platform Are you ready to join a global leader that enables digital transformation If the answer is Yes, then you are the right candidate for this role Dynatrace has redefined software observability and security: AI-powered, full stack & automated Our innovative SaaS product helps customers to get a self-driving IT Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications All we need now is you to become a personal superhero to our customers How we prepare you: Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us Your role in the team: Identify problems and ensure our customer's business critical applications are available and performing at their peak Investigate issues directly with the customer via screensharing Cooperate with Development and Product Management Attend training for new product features and technologies Exchange knowledge with other colleagues and suggest product improvements What Will Help You Succeed 1 to 2 years experience in IT Customer Support or equivalent Who will be available to start in September 2025 Strong passion and desire to learn new technology Independent thinker yet team oriented Innovative and creative Self-motivated with a strong work ethic Customer focused For Bangalore based residents only Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Please review the Dynatrace privacy policy here: https://www dynatrace com / company / trust-center / policies / recruitment-privacy-notice

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site Rising to every challenge and solving problems Giving tours to prospective customers Upselling to existing customers Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career great induction training and excellent ongoing learning and development fantastic promotion prospects generous, achievable quarterly/commission incentives and sociable hours access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you Above all, youll be key to ensuring all our customers only ever receive a truly world-class service And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023 We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres So dont hesitate Apply today and lets work together to help millions of people have a great day at work

Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site Rising to every challenge and solving problems Giving tours to prospective customers Upselling to existing customers Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career great induction training and excellent ongoing learning and development fantastic promotion prospects generous, achievable quarterly/commission incentives and sociable hours access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you Above all, youll be key to ensuring all our customers only ever receive a truly world-class service And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023 We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres So dont hesitate Apply today and lets work together to help millions of people have a great day at work

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/Whats App HR Ashwini @ 8591702057

Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site Rising to every challenge and solving problems Giving tours to prospective customers Upselling to existing customers Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career great induction training and excellent ongoing learning and development fantastic promotion prospects generous, achievable quarterly/commission incentives and sociable hours access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you Above all, youll be key to ensuring all our customers only ever receive a truly world-class service And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023 We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres So dont hesitate Apply today and lets work together to help millions of people have a great day at work

For Tata Power Trading Company Role & responsibilities: Design and deliver customized, integrated EaaS and CaaS solutions using a mix of technologies including solar, bioenergy, battery storage, energy efficiency, thermal energy storage, HVAC, and combined heat & power (CHP). Lead the end-to-end solutioning lifecycle from customer needs assessment, technical feasibility, value engineering, and financial modelling to final proposal design. Develop and continuously improve contractual frameworks, operating models, and financial model templates tailored to EaaS/CaaS business models (e.g., BOOT, ESCO, subscription-based). Create and deploy robust technical evaluation tools and de-carbonization calculation methodologies aligned with global net-zero and emissions targets. Ensure that all solutions remain future-ready, scalable, and adaptive to changing client requirements and evolving technologies. Provide technical leadership and mentorship to the solutioning team, ensuring high-quality output and innovative thinking. Collaborate with clients and strategic partners to co-create medium- to long-term energy transition roadmaps , including actionable steps toward de-carbonization and energy independence. Evaluate market and technology trends to identify emerging opportunities and incorporate best practices into solution architecture. Coordinate for site visits, data collection, baseline, customization of proposed ECMs, cost benefit analysis, performance assurance. Interaction with stakeholders for pricing, drawings, assessment of tender document, attending pre bid, client meeting, technical solution Oversee the preparation and delivery of client-facing proposals and presentations , simplifying complex technical content for diverse stakeholders. Drive continuous improvement and standardization in the solutioning process to enhance turnaround time and quality assurance. Preferred candidate profile: Master of Business Administration (MBA) coupled with a Bachelors degree in engineering, technology, or related field (Electrical/Power Engineering/ Renewable Energy). 810 years of experience in solution design, techno-commercial analysis, or technical consulting within EaaS/CaaS, renewable energy, or energy infrastructure domains Minimum 5 years experience in air-conditioning system design, major retrofit works design involving chiller plant systems and/or energy audits of existing projects Strong technical understanding of distributed energy systems, HVAC/Cooling technologies, energy efficiency solutions , and their commercial applications. Demonstrated experience in financial modelling, business case preparation, and ROI analysis for energy service projects. Proficiency in carbon accounting methodologies, net-zero planning , and sustainability performance evaluation. Energy Auditor/IPMVP/ISHARE/ASHARE certification Experience working with multistakeholder clients across industrial, commercial, and institutional sectors. Familiarity with relevant tools such as HOMER, RET Screen, AutoCAD, PV Syst., or energy modelling software, CAD/BIM such as Revit, Chiller Performance (preferred). Excellent communication, team leadership, and client engagement skills.

We are looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention. Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

Set up the Ecommerce website. Listing Promotion Detailed knowledge of all reports: Inventory, Business, Advertising etc. Desired Candidate Profile Keeping track of Purchase Orders, Inventory Reconciliation, Inventory Planning, Shipping and QC metrics. These include: Customer-success, advertising and branding agencies, social media agencies, market-intelligence, production and operations, and logistics.

We are looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 2030 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Experience and Education- MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yr

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications : Bachelor’s degree in a related field preferred. Minimum of 1-3 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Request you to please share your resume on akriti.kapoor@indiamart.com or WhatsApp on 9034322628 Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 2 to 3 face-to-face client meetings daily to drive engagement and retention.

LocationMumbai, Kalwa / Gurgaon DLF Cyber Park OrganizationSiemens limitedSmart Infrastructure- Electrification & Automation - Customer Services- Protection & Automation Mode of employmentSiemens Direct Contract Responsibilities 1. Preparation of techno-commercial offers for Protection & Automation Services business that includes Relay Retrofit, Busbar Protection Augmentation, Spare Parts, SCADA Integration/Upgradation projects 2. Understanding the existing system, collaborating as required with inhouse engineering & commissioning teams, and ensuring a technically compliant proposal 3. Collaborating with Sales & Promoter Teams for a clear winning strategy on case-case basis 4. Quality and result-oriented, having entrepreneurial spirit and strong customer focus Qualifying Criteria: Bachelors degree in electrical engineering with at least 5-7 years of experience in Protection & Automation products and services Should have exposure to business of Retrofits & Upgradation projects, Spare parts of Protection & Automation Products and Solutions Should be familiar with market & customer base within India. Ability to drive the activities for fulfilling the business targets Team Player with excellent communication skills and develop a network of trust and collaboration with all internal and external partners involving Sales, Execution, HQ and ICB partners WEVE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place- where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. PositionSales Manager- Energy Automation System (EA-PA Sol) DepartmentSI EA PA Sol- TG (Domestic) LocationGurgaon From our EA-PA Sol Business Unit, India, Siemens are looking for a Sales Professional who will be responsible to make techno-commercial proposal for Generation, Transmission and Renewable segments. What will you manage Responsible for pre-sales and sales activities like product approvals, spec-in, customer presentations. Preparation of most competitive techno-commercial offer as per specifications and processes. Engage in negotiations with customers to secure the orders. Planning and forecasting of Sales number via CRM tools. Responsible for establishing and maintaining CRM with allocated customer. Promote Siemens Solution, Product and Services with allocated customers. Co-ordinate with SCM to do negotiation with internal or external suppliers /vendors. Coordinate with PLM/R&D departments for special topics like Cyber Security, Digitalization, PMU/PDC, PMS System etc. Co-ordinate with execution team for smooth execution of project. Knowledge of competitors product portfolio and technical solution. Who are we looking for A candidate with the following features: We are seeking for a full time Degree in Electrical or Electronic Engineering with 7-8 years experience in sales or tendering for control, protection and automation of electrical equipments is required specially is Substations or Power plants. Professional expertise in Grid applications like CRP, SAS, PMS, VMS, AMS, Self-healing, Distribution automation etc. Good knowledge of Numerical relays, RTU, Gateways, OWS, EWS and communication protocols like MODBUS, IEC 61850, IEC 101/104, OPC protocol etc. Good knowledge of interpretation and application of the electrotechnical languages, symbology, and IEC standards. Excellent Networking, Communication and Presentation skills. Available to travel for national and international business trip. Self-motivated, quick and assertive. Calm, collected and collaborative work well under pressure and comfortable with change and complexity in dynamic environments. Interpersonal and Communication Skills with strong customer focus on both internal and external customers. Should be a team player with fluent in English (both written/spoken). S and PERSONAL QUALITIES Interpersonal and Communication Skills. Strong customer focus on both internal and external customers. Should be a team player. Able to work with minimal supervision. Able to work in a multinational environment. "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WEVE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure at "

: Looking for self-motivated, goal oriented and customer focus FSE for South region, the person will be responsible for managing customer service with designated region. Ensuring smooth customer service operation at designated area with highest level of customer satisfaction. Role and Responsibilities: Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC products. Ability to handle South Region Business Partner Service Team to perform day to day work. Collaboration requires with Regional Business partner and their service team to execute service operations efficiently. Reviewing Service Provider Engineer competency and seeking customer feedback for evalution. Communicating and accept all operative requests from the Customer Care Centre. Ensure the proper use of tool & test equipment. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account. Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. Role needs to work with Sales and Clinical Application team to successfully implement complex solutions. Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue. resolution.

Urgent Opening for Customer Success Associate - Koramangla-Bangalore Posted On 12th Aug 2015 09:18 AM Location Koramangla-Bangalore Role / Position Customer Success Associate Experience (required) 1-3 years Description Our client is data integration company that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Customer Success Associate with an exceptional portfolio. What is the role When its about Customer Success, we hold ourselves to a high standard. In fact, one of our company values is to create a WoW experience for our customers and we are constantly measuring ourselves on it. The goal of our Customer Success team is to Delight (not just satisfy) our customers as often and creatively as possible. To delight our customers, we need to keep getting better everyday - that's where you come in! We are looking for a customer success associate who proactively ensures that our customers realize value using our product. As a CS associate, you are responsible for the entire lifecycle of the customer - starting from the day one of free trial signup. You stick with them at every step of the way to ensure they get the most value from the product. You will build value-based customer relations. Youre a great match if you: love helping and working with customers all day along take pride if customers realized the value of a product enjoy acting as a team player between multiple functions like business, product, and customer relations. What will you do in this job Become a our client product expert so that you can teach our customers on the value and usage of each part of the our client product. You will also apply your domain (functional) expertise to discuss best practices with customers. Ensure that more customers are using our product often and deep Take care of our free trial customers during their initial engagement (first 60-90 days of signing up) and give them an awesomeexperience so that they get converted into paid customers. Control Churn, Retain our paid customers and ensure that they are continuously realizing the product value. Improve customer health score overall - NPS scores, 1st app experiences, customer testimonials etc. Learn from customers on a continuous basis and get feedback about the product and the CS experience Collaborate with Product management team to enhance the product Track and Maintain data in CRM and other internal tools / dashboards What skills do you need A true passion to help and serve customers. Happy to talk to customers all day long. 1-3 years prior experience in customer success or client success teams in the software industry Youre a self-starter. No one needs to push you or manage you. You take charge and deliver. Superb presentation skills - both written and verbal You have a natural curiosity about technology and it doesnt intimidate you Patient ; well organised ; a good listener and a teacher Detail-oriented, extremely well organized, able to juggle many tasks Sales call in the morning, Customer Onboarding in the afternoon, number crunching at 4pm, customer development interview in the evening etc. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Urgent Opening for Asst Manager-Sales- Multinational- Vijayawada Posted On 09th May 2017 06:19 AM Location Vijayawada Role / Position Asst Manager- Sales Experience (required) 3-5 yrs Description Our client is looking for sales professionals in the southern markets. Position Asst .Manager - Sales Location : Vijayawada Location Industry : Auxiliary Power Business . Sl. No. 1 Responsible for achieving sales target through dealers network for allotted state/ Area .Dealer development in terms of capability development for dealers personnel time to time. 2 Ensuring demand planning for sales for respective region for proper inventory management. Ensuring timely receivables within stipulated time .Maintaining order generation linearity for their respective region as per plan 3 Ensuring high operational productivity through portals and system based approach. 4 Responsible to Increase market penetration for respective regions in their state enabling reach and simultaneously emphasizing on institutional business. 5 Undertaking customer complaint and take corrective actions time to time. Ensuring customer satisfaction for dealers and measuring through CAPS score for their region 6 Ensuring fortnightly meetings with service team for effective service delivery resulting into repeat business 7 Responsible for Sales promotional campaigns, monitored campaign results and initiated corrective actions on campaign feedback for escalating profitability of the network & improving customer satisfaction 8 Ensuring C-form collection within stipulated time . 9 Identifies hindrances/problems/other unexpected contingencies and advises the management about the same and helps to implement corrective/preventive action for the same. 10 Responsible for performing any additional duties assigned from time to time by the management due to the exigencies of the work Sl Behavioral Competencies Sl Functional Competencies 1 Business Acumen 1 Product Knowledge 2 Taking Ownership 2 Selling Skills 3 Customer Focus 3 Plan & Execute Events 4 Integrity & Trust 4 Dealer Management 5 Interpersonal Effectiveness Other details 5 days a week CTC Limit- upto 6L Reporting to RegionalManager - Sales Experience Required- 3-6 years Education- Diploma/ BE- Mechanical /Electrical Our clientis looking for sales professionals in the southern markets. Position : Asst .Manager - Sales Location : Vijayawada Location Industry : Auxiliary Power Business . Sl. No. 1 Responsible for achieving sales target through dealers network for allotted state/ Area .Dealer development in terms of capability development for dealers personnel time to time. 2 Ensuring demand planning for sales for respective region for proper inventory management. Ensuring timely receivables within stipulated time .Maintaining order generation linearity for their respective region as per plan 3 Ensuring high operational

Go to Market at Innovaccer Our GTM team is passionate about healthcare and wants to leave a positive impact in the ecosystem. We are the tip of the spear that leads the organization externally. We care deeply about our customers and want to resolve their challenges with our solutions. If this excites you, let's chat about how you can help us tell our special story. About the Role We are seeking a dynamic and strategic Senior Manager - Product Marketing to join our growing Product Marketing team. In this role, you will be instrumental in shaping our go-to-market strategy, creating messaging & positioning, driving product launches and delivering Sales enablement for Innovaccers products. You will work closely with product management, sales, customer success and marketing teams to execute your responsibilities. A Day in the Life Conduct research and interviews to stay on top of market insight Create compelling messaging and positioning for our products, translating complex technical features into clear value propositions for the healthcare industry Lead product launches, including creating messaging, communications, sales enablement decks, and customer facing assets for all solutions Build excellent customer facing collaterals such as first call decks, whitepapers, blogs, and more Create content for Innovaccer events, industry events, webinars, and more Collaborate with demand generation and content marketing teams to create impactful marketing campaigns Develop and deliver sales trainings, including Sales Plays, product demos, sales resources and more Conduct market research to understand customer needs, competitive landscape, and industry trends Partner with product management to influence the product roadmap based on market insights and customer feedback Analyze marketing metrics and provide data-driven recommendations to optimize go-to-market efforts What You Need 6-8 years of product marketing experience in B2B SaaS or Enterprise Software Healthcare industry knowledge and experience is highly preferred Proven track record of developing successful go-to-market strategies and product launches Excellent written and verbal communication skills, with the ability to translate complex technical concepts into compelling stories Proficiency in creating highly visually-appealing marketing assets such as pitch decks, brochures , and sales collateral Data-driven mindset with experience using analytics to inform decision-making and measure marketing impact Strong collaboration skills and ability to work effectively with cross-functional teams Must be willing to overlap working hours with US Pacific Time Zone Bachelor's degree required; MBA or advanced degree in a related field preferred

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight. Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively. Ensure that all customer feedback processes are completed on time. Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Influence customer perception positively and contribute to relationship management and drive account farming. Also provide overall management guidance to the team. Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi country multi culture teams. Contribute to the industrialization drive of the company. Create a program level culture of giving the customer more for less. Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis. Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines. Ensure that both internal as well as client driven quality and compliance norms are met. Ensure complete contract management, including profitability and other parameters across multiple projects. Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions. Ensure that going forward the best practices become a part of the standard process. Create and maintain program level dashboards to enable effective project management. Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams. Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers. Ensure that skillsets in the team are built with the necessary certification. Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception to completion. The ideal candidate must have: A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients expectations and delivers a superior experience. Excellent Problem-Solving Abilities: A knack for analysing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: Project lead Launch & Mobilizations Onboarding - Offboarding: The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. Lead and own end to end accountability of successful delivery for all Launches and mobilization projects,as assigned including undermentioned various business requirements. A) New Food court TechPark Institutions. B) New Corporate Services Food Trials C) Existing Corporate New Outlet additions Vendor Transitions D) Off-Boarding of FC -Corporate Vendor Partner Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. Coordination with All At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built E) Participate in any ad hoc projects planned by CoE Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: Bachelors degree in Hospitality, or Business Administration. Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. Proven experience in project management, with a track record of successfully leading client-focused initiatives. Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. Exceptional attention to detail and the ability to manage multiple tasks simultaneously. Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.

Customer Success Manager ( Education Vertical) Bangalore 8+ Years of experience General Shift, We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job description We are hiring a Customer Success Manager to join our EMEA Digital Media Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment. The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud & Document cloud solutions to manage the partnership between Adobe and our enterprise customers in EMEA. The Customer success manager will be working directly with our customers to understand business and technical requirements. We develop solutions to ensure success! Worker Type: Full time Office Location: Bangalore Focus Vertical: Education Key responsibilities In this role, you will be responsible for: Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe Creative and document cloud product & services. Lead customer discovery - uncovering customer pain points & creative gap analysis, mapping workflows and aligning Adobe solutions to solve key business challenges whilst work with extended Adobe team to help customers realise the potential of their investment. Technical Expertise: Demonstrating a deep understanding of the Digital media products and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions. Product Adoption & account health: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives. Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality. Renewals and Expansion: Managing the renewal process by engaging with customers to ensure a successful renewal. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition. Proficiency in delivering seamless presentations for Quarterly business reviews (QBR), Strategic Business Reviews (SBRs), conducting webinars, Adobe days, creative Jams , Training sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers. What you need to succeed 8+ years relevant work experience within Customer Success and working with large Commercial Enterprise customers in. Education vertical experience is an add-on. Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients. Experience with Adobes Creative Cloud and Document Cloud (Digital Media) Solutions Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, process-oriented mindset and communication skills (both verbal and written