2632 Customer Focus Jobs - Page 17

Shri Consultancy is looking for Account Manager to join our dynamic team and embark on a rewarding career journey Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, a...

Shri Consultancy is looking for Account manager to join our dynamic team and embark on a rewarding career journey Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, a...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Manager-Customer Success – Business Assurance Location :Bangalore (WFO- 6 Days)Mon to Sat Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align Required Candidate profile Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven trackrecord into Field Service operations and services to the big corporates and service

Description We are seeking a motivated Customer Support Representative to join our team in India. The ideal candidate will have 0-1 years of experience in a customer service role and will be responsible for providing exceptional support to our customers, ensuring their inquiries are resolved quickly and effectively. Responsibilities Provide timely and effective support to customers via phone, email, and chat. Resolve customer inquiries and complaints in a professional manner. Document customer interactions in the CRM system accurately and efficiently. Niharika- 9611793013 Shifa-6364327839 Vinita - 7411560850 Mithila-6364327842 Collaborate with team members to improve customer service process...

As a member of the Premium Services Team at Cisco, your role is to drive customer outcomes for Cisco's multi-architecture portfolio. You will have the exciting opportunity to work on large transformational deals and Services EAs. **Key Responsibilities:** - Act as a subject matter expert on Technology & cross-Architecture solutions/Services - Understand customers" technology landscape (Applications/Infra/Architecture) and provide advisory support to account teams & customers - Build influential relationships with customers, channel partners, and account team members - Demonstrate customer focus by supporting customers during the sales process and resolving issues promptly and professionally ...

As a Customer Experience Specialist at Cochlear, you will play a crucial role in enhancing the overall service experience for patients and healthcare professionals across South Asia. Your responsibilities will include: - Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our patients and professionals, ensuring that every touchpoint reflects our dedication to quality care and support. - Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. - Cross-Functional Collaboration: Work closely with internal team...

You will be working as a Customer Care Executive for the voice process at Apollo Tele Health Services. Your role will involve identifying customer needs, clarifying information, researching each issue, and providing solutions. You will be required to follow communication scripts, build sustainable relationships with customers, and engage them by going the extra mile. Additionally, you must keep records of all conversations in the call center database in a comprehensive manner and coordinate with various teams to ensure smooth service delivery. Key Responsibilities: - Identify customers" needs, clarify information, research each issue, and provide solutions. - Follow communication scripts whe...

As an Optometrist at Lenskart, your role goes beyond traditional eye check-ups to include sales as a crucial aspect. You will be responsible for providing technical expertise through eye-checks, dispensing, and diagnosis, while also engaging in selling products, executing stocktakes, and following SOPs to ensure exceptional customer experiences. **Responsibilities:** - Customer focus: Driving Net Promoter Score - Greeting and welcoming walk-in customers, guiding them to the clinic for a free eye check-up - Participating in stocktakes, maintaining sales floor standards, and other day-to-day tasks to enhance the shopping experience - Understanding the POS system for effective transaction proce...

You are an experienced Sales Manager with 5+ years of sales experience in complex sales in a matrixed environment. Your key responsibilities will include: - Selling to C-suite and negotiating large, financial, and complex deal structures - Focusing on energy efficiency and sustainability - Targeting commercial and industrial industries - Promoting innovative and new offerings Your qualifications should include a degree in Business, Sales, Marketing, or Engineering. Additionally, you should possess the following competencies: - Business Acumen: Understand the energy efficiency & sustainability industry, current and future policies, and marketplace strategies and tactics - Customer Focus: Prio...

As a Senior Executive in the Deliver team at Linde South Asia Services Pvt. Ltd., you will be responsible for overseeing shift operations at your assigned location. Your primary focus will be on ensuring safety, quality, statutory compliance, operational efficiency, and reliability to enhance customer satisfaction and profitability sustainably. Your role involves coordinating day-to-day logistics operations with all stakeholders to meet business requirements effectively. **Key Responsibilities:** - Ensure safe and efficient Deliver Operations at the PGP Plant/Warehouse to meet customer demand and work towards Zero Safety Incidents in Distribution - Lead initiatives to improve Safety culture,...

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL , and a track record of driving service excellence , process optimization , and team performance . . Role & responsibilities Lead & Manage Customer Service Operations : Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction. Performance Management : Set KPIs, monitor service levels, and implement perfo...

Role & responsibilities: Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features an...

Role: Information Retrieval Officer (IRO) Location: Swargate, Pune Qualification: HSC Pass Key Responsibilities: Engage with customers over calls or other communication channels Ensure high-quality customer service with efficiency Details: Shift Timing : 9 hours per day Salary: 14,500 (In Hand) 18,500 CTC Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Experience : Freshers and experienced candidates are welcome Language Proficiency: Must be fluent in English and Marathi Availability: Should be comfortable working in rotational shifts There would be 2 offs in a week Additional Information: Immediate joiners preferred Training will be provided To Apply..? Contact For more details...

Codersbay Technologies is looking for Customer Success- Implementation Specialist to join our dynamic team and embark on a rewarding career journey Project Planning: Collaborating with project managers and customers to create detailed implementation plans, timelines, and deliverables Customer Onboarding: Assisting customers through the onboarding process, including data migration, system configuration, and user training Product Configuration: Configuring the product or software to meet the specific requirements and needs of the customer Integration: Working on integrating the new solution with existing systems and technologies within the customer's environment Testing and Quality Assurance: ...

Codersbay Technologies is looking for Customer Success - Weekend Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working envi...

Front office management. Guest & visitors / client Management. Handling guest request at the desk and resolving the complaints and queries of walk-in customers. Coordinating with all the departments. Co-coordinating in the Event Management activities. Co-coordinating in the arrangement of Conference & meeting activities. Should have a clear customer focus (internal and external). Skill Set Experience in handling Customers. Fluency in English and Hindi. Good receptive & hospitality management skills. Strong interpersonal and organizational skills. Familiar with all MS office applications. Highly groomed, presentable and sophisticated personality to handle customers and guest. Candidate Profil...

Role & responsibilities Establish strong relationships with customers, understanding their needs, and providing exceptional service. Maintain regular communication through various channels, including phone calls, emails, and in-person meetings. Ensure a high level of customer satisfaction by promptly addressing customer inquiries, concerns, and requests. Develop strategies and initiatives to foster customer loyalty and encourage repeat business. Handle customer complaints and escalations with professionalism and empathy. Maintain accurate and up-to-date customer records in the CRM system. Track customer interactions, preferences, and communication history. Utilize the database to personalize...

Locations: Karnataka Kerala Delhi Madhya Pradesh Chhattisgarh Key Responsibilities 1. Develop and implement business strategies for achieving revenue targets, increasing market share, and enhancing customer satisfaction. 2. Manage a team of managers, supervisors providing guidance, coaching, and support to achieve operational objectives. 3. Ensure compliance with regulatory guidelines and company policies. 4. Monitor market trends and competitor activities and develop plans to respond accordingly. 5. Build and maintain strong relationships with key stakeholders, including customers, government officials, and other industry leaders. 6. Conduct regular performance reviews and implement improve...

Responsibilities: * Manage client relationships through regular communication & engagement * Ensure timely onboarding & support for new clients * Drive customer success through proactive service delivery

You are applying for the role of GenAI Microsoft Solution Architect at NTT DATA in Bangalore, Karnataka, India. As a Microsoft GenAI Solution Architect, you will be responsible for designing and implementing solutions utilizing generative AI technologies like Azure AI to address customer needs. Your key responsibilities will include: - **Customer Consultation**: - Understand client business challenges and identify opportunities where GenAI can provide significant value. - Consult with stakeholders to define solution requirements. - **Solution Architecture**: - Design comprehensive GenAI solutions, including data preparation, model selection, training pipelines, integration with existing syst...

In this role at Citi, you will be part of the Operations Analytics team, focusing on using data analysis to enhance efficiency, reduce costs, and improve customer experience in both front and back-office operations. Your responsibilities will include optimizing contact center performance, automating processes, resolving customer issues, and supporting KYC operations. By leveraging tools like NLP and AI, you will drive data-driven decision-making for operational improvements. Key Responsibilities: - Gather operational data from various cross-functional stakeholders to analyze past business performance - Identify data patterns and trends to provide insights for enhancing business decision-maki...

Role Overview: At Visteon, the work you will be doing is both relevant and recognized not just by the organization, but also by industry-leading brands and millions of drivers worldwide. As a global technology leader in the mobility space, Visteon is focused on building cross-functional and cross-cultural teams, providing you with opportunities to grow. Your work at Visteon is not just a job, it's a mission. Visteon, as a multi-billion-dollar leader in disruptive change in the automotive industry, is shaping the future while promoting a cleaner environment. You will be at the forefront of the mobility revolution, which aims to transform the way we interact with vehicles, reduce car accidents...

You are a talented and hardworking Marketing Executive seeking to join an amazing Home Interior firm located in the Trivandrum Area Sector. As a male candidate from Trivandrum, Kerala, residing near Kazhakoottam, you are most preferred. Please note that female candidates are not allowed to apply for this position. **Role Overview:** You will be responsible for identifying target audiences, objectives, and desired outcomes of the Field marketing campaign. Your daily tasks will include updating the Marketing Head, generating customer leads, closing 20L monthly Interior work targets, conducting site visits, and closing sales. Additionally, you should stay up-to-date on current marketing trends ...

As a Designer in the Electrical department, your role will involve preparing Electrical drawings for Substations and plants. This includes creating layouts for various equipment such as Substation equipment, Transformers, earthing systems, lighting, fire alarm systems, hazardous areas, Single line diagrams, motor schematics, cable tray/trench routing, power layouts, and block diagrams. Additionally, you will be responsible for producing Electrical drawings for Industrial Buildings like Substations and Control rooms, as well as Process Plant Electrical layouts. Key Responsibilities: - Preparation of Electrical drawings for Substation and plant equipment - Interaction with Junior Engineers, Cr...