742 Customer Focus Jobs - Page 17

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Account Management, Customer Success Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Customer Success Manager (CSM) develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are receiving value services, mitigates churn, and ultimately helps to grow the account. As an advocate for the customer, this key resource works with internal teams to ensure timely action and communication both proactively and reactively when issues arise. As part of this role, the CSM interacts with all levels of the organization including sales, service delivery/operations, finance and executive management to ensure the highest level of customer satisfaction and retention. The CSM must possess excellent written and verbal communication skills and must be able to manage multiple priorities and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the CSM is possessing the ability to bring local and remote teams together to work on and resolve issues that arise to mitigate customer impact. This individual will have specific visibility into internal process management such as Incident, Change and Problem Management within their assigned accounts. They also should look to drive additional account growth by uncovering opportunities to engage Sales, facilitating account growth. In addition, this role requires the ability to synthesize data including, incident, status and project information, and to effectively present that information back to the customer in presentations, graphical and dashboard formats.Must Have- Customer Success, Service Management, Public Cloud, SAP Additional Information:- The candidate should have a minimum of 6 to 8 years of experience in Account Customer Success & Management.- Strong written, verbal and communication skills, Excellent interpersonal and relationship building skills- A 15 years full-time education is required. Qualification 15 years full time education

We are seeking a dynamic and customer-oriented individual to join our team as an Assistant manager for customer service. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Providing prompt, frictionless, consistent and delightful customer service Working with other customer support teams to ensure a consistent and high-quality level of support. Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams. Assisting with customer communication during critical launches and support events. Maintaining and improving NPS/CSAT Preferred Qualifications: 2-4 years of experience in customer support in a fast-paced support environment Experience with B2B / B2C focused companies Experience in technical support Desired Profile / Criteria / Skills : Who can apply: Bachelors Degree in any field Overall, 2-4 years of experience, which includes 1+ years of directly working with customers 6+ months of experience in customer-facing roles in a fast-paced environment Computer literacy with experience using Windows/MS Office , Excel, and CRM management Demonstrated advanced English/Regional language proficiency, both written and spoken Exceptional soft skills, empathy, listening ability, high ownership and customer orientation Offered Benefits / Facilities : 5 days working Medical Insurance

Role & responsibilities Identify and pursue new business opportunities in EMS, especially in sectors like medical devices, industrial automation, and defense and aerospace. Develop and maintain strong relationships with clients, understanding their manufacturing needs and aligning them with company capabilities. Collaborate with cross-functional teams (engineering, manufacturing, supply chain) to deliver tailored solutions. Lead the sales pipeline from prospecting to closing, including contract negotiations and pricing strategies. Monitor market trends, competitor activity, and customer feedback to refine business strategies. Conduct market research to understand trends, customer needs, and competitive landscape. Develop and implement sales strategies to achieve revenue targets. Negotiate contracts, pricing, and terms with clients and suppliers. Represent the company at industry events, trade shows, and networking opportunities. Monitor analyze sales performance, providing regular reports to senior management. For More details about JD & RR can be viewed in Rikun website/Career page. Preferred candidate profile Strong understanding of B2B sales cycles, lead generation, and sales account mgmt. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with strong problem-solving capabilities. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Knowledge of manufacturing processes and supply chain basics is an advantage. Self-starter with high energy and drive to succeed. Comfortable with domestic and international travel for client visits and trade shows. Ability to work independently and as part of a cross-functional team.

Bachelors Degree and/or relevant work experience. 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience Passion for partnering with customers to drive success and measurable outcomes. Creative problem solving and the ability to analyze data to spot customer risk. Highly motivated and proactive, with a passion for developing new skills and expertise Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking API Banking Technical Knowledge Sales Acumen Leadership Relationship Management Customer Focus Training and Development Market Intelligence Results-Driven KYC Compliance Detail-Oriented Communication Documentation Management Training and Support Problem Resolution Relationship Building Confidentiality Description A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Manage large amounts of incoming calls, emails and chats Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Candidate Skills and Qualification: Excellent verbal and written communication skills. Strong interpersonal skills with the ability to display empathy and patience. Problem-solving skills and the ability to think quickly and rationally in challenging situations. Proficiency in using CRM systems or similar software. Adaptability and flexibility in a fast-paced environment. Previous customer service experience is preferred but not mandatory. High school diploma or equivalent; additional qualifications will be a plus.

Job TitleCustomer Success ManagerJob Description and QualificationsPosition Overview: As a Customer Success Manager at UKG, you will leverage your extensive experience to lead strategic customer engagements, ensuring that our clients achieve maximum value from our solutions. You will be responsible for managing complex customer relationships, driving product adoption, and serving as a trusted advisor to senior executives. Key Responsibilities: Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts. Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Qualifications: Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Skills: Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Proven leadership skills and experience mentoring teams. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.

Role & responsibilities To manage the day-today activity of CSAT process. Process insights through Data analysis and Identification of Root causes of DSAT Calling to be done @ detractors to identify the reason for giving low rating. Preferred candidate profile Excellent communication, interpersonal skills Computer skills (MS Office) especially MS-Excel Prior customer service & CSAT process experience is an additional advantage Perks and benefits

Responsibilities: * Manage client accounts: deliver exceptional service & drive growth * Collaborate with cross-functional teams on projects & initiatives * Build strong relationships through regular communication & feedback

We are looking for a highly skilled and experienced Relationship Manager to join our team in Chennai. The ideal candidate will have 3-5 years of experience in sales, relationship management, and team management. Roles and Responsibility Develop and implement lead generation strategies to drive business growth. Build and maintain strong relationships with key clients and stakeholders. Lead and manage a team of Area Sales managers and Relationship Managers. Identify opportunities and implement strategies to grow the portfolio in the small and medium Enterprises sector. Collaborate with clients to understand their equipment leasing needs and propose custom solutions. Optimize team productivity and ensure achievement of team results. Job Minimum DegreePostgraduate/Graduate in Business Management/ Engineering / Finance / Commerce. Minimum Years/type of experience3-5 years. Competencies include Customer Focus, Influence, Collaboration, Financial acumen, Risk management, Speed, Meritocracy, Tech Quotient, Adaptability, Integrity, Resilience, and Agility. Functional Competencies include Sales, Relationship Management, and Team Management. Key Decisions taken include Identifying and prioritizing new business opportunities, Managing and leading the sales team, including recruitment, training, and grooming of resources. P&L and Portfolio Growth responsibilities include taking responsibility for the P&L and growth of the Leasing business within the region, identifying opportunities and implementing strategies to grow the portfolio in the small and medium Enterprises sector. New Business Opportunities develop and nurture relationships with potential clients, OEMs, and key regional stakeholders of the OEMs. Customer Relationship Management build and maintain strong relationships with key clients, collaborating with them to understand their equipment leasing needs and proposing custom solutions. Team Management lead and supervise the Sales team, recruiting, training, and grooming quality resources to enhance presentation and selling skills. Networking and Market Intelligence build and maintain a strong network within the region''s corporate sector and key stakeholders of OE Manufacturers, developing market intelligence capabilities to identify trends and opportunities. Lead Generation develop and implement lead generation strategies, leading the team in building a strong pipeline of potential leads for conversion into business while aligning with ground lead generation activities to drive sales. Additional Info The JD was written by and approved by the team.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Bengaluru. The ideal candidate will have 3-5 years of experience in sales, relationship management, or a related field. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients, OEMs, and key stakeholders. Identify new business opportunities and grow the portfolio in the small and medium enterprises sector. Lead and manage a team of Area Sales managers and Relationship Managers. Collaborate with clients to understand their equipment leasing needs and propose custom solutions. Optimize team productivity and ensure achievement of team results. Job Minimum 3-5 years of experience in sales, relationship management, or a related field. Strong knowledge of customer focus, influence, collaboration, financial acumen, risk management, speed, meritocracy, tech quotient, adaptability, integrity, resilience, and agility. Experience in team management, lead generation, and networking. Ability to develop market intelligence capabilities to identify trends and opportunities. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. A minimum degree of Postgraduate/Graduate in Business Management/Engineering/Finance/Commerce is required. Competencies include Customer Focus, Influence, Collaboration, Financial Acumen, Risk Management, Speed, Meritocracy, Tech Quotient, Adaptability, Integrity, Resilience, and Agility. JD written by and approved by as per company standards.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Pune. The ideal candidate will have 3-5 years of experience in sales, relationship management, or a related field. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients, OEMs, and key stakeholders. Identify new business opportunities and grow the portfolio in the small and medium enterprises sector. Lead and manage a team of Area Sales managers and Relationship Managers. Collaborate with clients to understand their equipment leasing needs and propose custom solutions. Optimize team productivity and ensure achievement of team results. Job Minimum 3-5 years of experience in sales, relationship management, or a related field. Strong knowledge of customer focus, influence, collaboration, financial acumen, risk management, speed, meritocracy, tech quotient, adaptability, integrity, resilience, and agility. Experience in team management, lead generation, and networking. Ability to develop market intelligence capabilities to identify trends and opportunities. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. A minimum degree of Postgraduate/Graduate in Business Management/Engineering/Finance/Commerce is required. Competencies include Customer Focus, Influence, Collaboration, Financial Acumen, Risk Management, Speed, Meritocracy, Tech Quotient, Adaptability, Integrity, Resilience, and Agility. JD written by ref=6587268 and approved by JM*.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Delhi. The ideal candidate will have 3-5 years of experience in sales, relationship management, and team management. Roles and Responsibility Develop and implement lead generation strategies to drive business growth. Build and maintain strong relationships with key clients and stakeholders. Lead and manage a team of Area Sales managers and Relationship Managers. Identify opportunities and implement strategies to grow the portfolio in the small and medium Enterprises sector. Collaborate with clients to understand their equipment leasing needs and propose custom solutions. Optimize team productivity and ensure achievement of team results. Job Minimum 3-5 years of experience in sales, relationship management, or a related field. Strong understanding of customer focus, influence, collaboration, financial acumen, risk management, speed, meritocracy, tech quotient, adaptability, integrity, resilience, and agility. Experience in managing teams and driving business growth. Ability to develop market intelligence capabilities to identify trends and opportunities. Strong networking skills to build relationships with key stakeholders. Excellent communication and interpersonal skills to work effectively with clients and team members.

We are looking for a highly skilled and experienced professional to lead our Sales team as a State Head in Ranchi. The ideal candidate will have 3-6 years of experience in sales, preferably in the financial services sector. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to drive revenue growth. Ensure compliance with regulatory requirements and internal policies. Job Minimum 3-6 years of experience in sales, preferably in the financial services sector. Strong leadership and management skills with the ability to motivate and inspire teams. Excellent communication and interpersonal skills to build strong relationships. Ability to analyze market trends and competitor activity to identify opportunities. Strong understanding of financial products and services, including credit facilities and retail banking. Experience in managing and developing high-performing teams to achieve business objectives. A minimum degree of Post Graduate/Graduate in any discipline is required. Competencies include speed, meritocracy, leadership effectiveness, customer focus, tech quotient, sustainability, adaptability, influence, collaboration, integrity, resilience, agility, decisiveness, and risk management. Functional competencies include selection of prospective SME clients to target for new business origination, assessment of credit risk associated with SME clients and financing structures, financial analysis and evaluation of creditworthiness of SME clients, and structuring of credit facilities tailored to the unique needs and risk profiles of SME clients. New business prospectsOriginate new business prospects within the SME / infrastructure sector through direct sourcing and open market channels. Customer acquisitionAcquire SME customers and manage their proposals, guiding them up to the disbursement stage. Business generationMeet existing SME clients to identify business opportunities and drive revenue. Cross-sellingCross-sell retail banking products to SME customers to maximize revenue and meet sales targets. Portfolio qualityMaintain the Early delinquency (ED) and other compliance parameters including PDD, deferrals, etc. Compliance and regulationsEnsure compliance with all relevant regulatory requirements and internal policies. Stay updated on changes in regulations affecting SME banking. Additional Info The JD was written by Satya Ganga Arcade - MM and approved by 6587031.

Readyto shape the future of work? AtGenpact, we don’t just adapt to change—we drive it. AI and digital innovationare redefining industries, and we’re leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how we’re scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges. If you thrivein a fast-moving, tech-driven environment, love solving real-world problems,and want to be part of a team that’s shaping the future, this is your moment.Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions – wehelp companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Invitingapplications for the role of ProcessDeveloper – Broker Technical Support Specialist Yourrole will require you to utilize your experience in and knowledge ofinsurance/reinsurance and underwriting processes to process transactions forthe Underwriting Support Teams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualificationswe seek in you! MinimumQualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualificationand Experience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Whyjoin Genpact? •Bea transformation leader – Work at the cutting edge of AI, automation, anddigital innovation •Makean impact – Drive change for global enterprises and solve business challengesthat matter •Accelerateyour career – Get hands-on experience, mentorship, and continuous learningopportunities •Workwith the best – Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day •Thrivein a values-driven culture – Our courage, curiosity, and incisiveness - builton a foundation of integrity and inclusion - allow your ideas to fuel progress Comejoin the tech shapers and growth makers at Genpact and take your career in theonly direction that matters: Up. Let’sbuild tomorrow together. Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore,please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process inany other way. Examples of such scams include purchasing a 'starter kit,'paying to apply, or purchasing equipment or training.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, and customer service to ensure that clients receive the support they need Participate in industry events and conferences to stay up-to-date on industry trends and developments Provide regular updates and reports on account activity to senior management Strong sales and marketing knowledge Experience using CRM systems and account management tools Strong customer focus with the ability to build and maintain relationships Excellent communication and interpersonal skills

Key Responsibilities: Compile and consolidate accounting and finance data for reporting and analysis. Prepare basic journal entries in accordance with standard accounting procedures. Perform monthly and annual account reconciliations to ensure accuracy and compliance. Assist in the creation of tables, charts, and exhibits for financial reports and presentations. Support less complex accounting tasks or contribute as a team member on larger projects. Handle ad hoc reporting requests and support ongoing financial analysis as needed. External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Decision quality - Making good and timely decisions that keep the organization moving forward. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Financial Analysis - Interprets financial data by analyzing trends, variances, opportunities and risks to provide insight to stakeholders regarding financial impact to drive business improvement; evaluates financial results against targets to communicate conclusions to all stakeholders; ensures integrity of financial data by investigating variances and determining corrective actions to resolve identified issues. Financial Internal Controls - Leverages internal control framework by assessing internal controls and developing remediation plans to mitigate financial reporting risks and respond to changing business needs. Financial Regulations Acumen - Evaluates applicable regulations for the financial area of focus, such as tax, banking, pension, local accounting to ensure underlying transactions are recorded in compliance with applicable regulations; explains key requirements and purpose of regulations and implications to the business to inform and educate relevant stakeholders. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Commerce Graduate will be preferred. Experience: Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience. Additional Responsibilities Unique to this Position Skills required:- Strong knowledge of Accounts Payable (AP) processes and procedures Proficiency in written and verbal English communication Good command over MS Office tools, especially Excel, Word, and Outlook

Key Responsibilities Develop and implement planning system strategies to improve supply chain signals. Monitor and adjust planning system parameters to align with business needs. Coordinate with internal and external suppliers and stakeholders across functions. Process and monitor supplier orders to meet the supply plan. Identify and mitigate potential supply chain failures and associated risks. Analyze and interpret KPIs to identify improvement areas and develop action plans. Execute daily operational planning processes and participate in process improvement initiatives. Utilize planning systems (e.g., Kinaxis, Xelus, GOMS) and tools (e.g., Excel, BI Dashboards) for decision-making and reporting. Manage part change control and ensure minimal excess or obsolete inventory. Apply PFEP principles to ensure timely and accurate part delivery. Support master supply scheduling and material planning to meet customer requirements. External Qualifications and Competencies Qualifications Bachelors degree in Supply Chain Management, Engineering, Business, or a related field. Relevant certifications (e.g., APICS CPIM, CSCP) are a plus. This position may require licensing for compliance with export controls or sanctions regulations. Skills & Competencies Core Competencies Communicates Effectively: Tailors communication to different audiences. Customer Focus: Builds strong relationships and delivers customer-centric solutions. Drives Results: Achieves goals consistently, even under pressure. Global Perspective: Applies a broad, international view to problem-solving. Manages Complexity: Analyzes complex data to make informed decisions. Optimizes Work Processes: Continuously improves processes for efficiency. Technical Skills Materials Planning System Utilization: Proficient in using planning systems and tools like Excel, Access, TOAD, OMS. Part Change Control Management: Manages engineering changes effectively. Plan for Every Part (PFEP): Applies PFEP principles across the supply chain. Master Supply Scheduling: Maintains valid production schedules aligned with customer needs. Material Planning & KPI Management: Uses advanced tools for inventory optimization and performance analysis. Interpersonal Skills Values Differences: Embraces diverse perspectives and cultures. Additional Responsibilities Unique to this Position Experience 6-10 years of experience in supply chain planning, materials management, or a related field. Experience with planning systems such as Kinaxis, Xelus, GOMS, and aftermarket planning tools.

About Us At Udemy, were on a mission to transform lives through learning Through our intelligent skills platform and a global community of instructors, weve helped nearly 80 million learners and more than 17,000 organizations achieve their goals Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others Learn more about us on our company page Where we work Udemy is a global company headquartered in San Francisco, with additional U S offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and T?rkiye This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays About Your Skills Problem Solving: You are skilled in creative problem-solving techniques to address client needs, overcome obstacles, and drive sales outcomes, ensuring customer satisfaction and business success Coachability: You demonstrate a strong willingness to learn, adapt, and incorporate feedback to enhance strategies and achieve performance targets, fostering continuous personal and professional growth Curiosity: You exhibit a natural curiosity and hunger for knowledge, constantly seeking to understand market trends, customer preferences, and competitive analysis to inform strategy and drive business success Outbound Mindset: You possess a proactive outbound mindset, driven to identify new business opportunities, cultivate relationships with prospects, effectively communicate value and supported by your research and rigor throughout the process Collaboration You celebrate diverse perspectives, leveraging the strengths of individuals to drive collective success Within deals, you adeptly multithread and engage multiple stakeholders You constantly read your deals to identify when to engage additional stakeholders and turn toward team selling You are aware of your cross-functional partnersscope and can support them as they support you About This Role We are seeking a highly motivated and experienced Enterprise Account Executive to join our dynamic sales team in the India territory The ideal candidate will be responsible for identifying and closing new business opportunities with enterprise-level clients, which are companies with 5,000 employees and above What you'll be doing: Identify, prospect, and qualify new enterprise-level business and upsell opportunities within assigned territory Coordinate and work with Udemy Business team (Customer Success, Solutions Engineering, Marketing, Product, Deal Desk, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention Build and maintain strong relationships with key decision-makers to understand clients' business objectives and challenges to effectively position our solutions as a strategic fit Develop and execute strategic sales plans to meet and exceed sales targets Lead negotiations and close complex sales deals, ensuring contracts are executed accurately and in a timely manner Stay updated on industry trends, market dynamics, customer feedback and competitor activities; then relay and share any insights with your team! What youll have While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: We are looking for a highly motivated, over-achieving ?hunter and closer? who flourishes in a fast-paced, dynamic environment A minimum of 7+ years of closing experience in SaaS B2B Enterprise sales Ability to manage multiple opportunities across the full sales cycle Proven history of exceeding targets in selling licenses/products/subscriptions to enterprise organisations with demonstrated ownership of all aspects of territory management We understand that not everyone will match each of the above qualifications However, we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align, we'd love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy: Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups, ensuring were a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do, were better for it Learning is what we do inside and out Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success Were committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills; why not use them to help others develop theirs At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer For details on region-specific benefits, please refer to the information provided during the hiring process Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies Information regarding data privacy is available within the Udemy Careers Privacy Notice

Total Compensation including salary, bonus, commission & benefits: 3 4L 4 7L per year Responsibilities This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centres performance Well give you the autonomy and resource to manage your centre as though its your own business You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site Rising to every challenge and solving problems Giving tours to prospective customers Upselling to existing customers Above all, looking after our customers so well that each becomes a brand ambassador for you, your team and IWG What We Can Do For You Youre reading the right advert if youre looking for: a fun, challenging and rewarding career great induction training and excellent ongoing learning and development fantastic promotion prospects generous, achievable quarterly/commission incentives and sociable hours access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing About You Ideally, youll have some experience of delivering against targets when leading a small, close-knit team You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day Drive: your own and your teams collective drive for success means youll only relax once youve delivered the results youre looking for Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you Above all, youll be key to ensuring all our customers only ever receive a truly world-class service And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, were already four times the scale of our nearest competitor and were continuing to grow With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral which we achieved in 2023 We know we can only succeed if we give all our people every opportunity to shine Thats why so many of our most senior leaders started their careers in our centres So dont hesitate Apply today and lets work together to help millions of people have a great day at work

Role Overview We are looking for a Project Manager who can drive the successful implementation of high-stakes projects for top enterprises such as Flipkart, Amazon, Swiggy, Hindalco , Gati . You will work cross-functionally to ensure seamless deployment, data-backed decision-making, and long-term project stability. Key Responsibilities Lead and manage enterprise implementation projects from scoping to post-go-live stabilization Collaborate closely with internal teams (Tech, Product, Customer Success) and client stakeholders Build detailed project plans with clear milestones, risks, and escalation paths Monitor performance using dashboards and metrics; track KPIs to drive success Use Excel and data tools to analyze trends, identify issues, and recommend actions Conduct reviews, demos, and documentation throughout the project lifecycle Ensure seamless client onboarding and adoption of Intugines platform Must-Have Skills Preferred 1-2 years of experience in project management, client delivery, or program implementation Strong data analytics skills Excel (pivot tables, lookups, dashboards), reporting, insights Ability to handle multiple projects in a fast-paced, client-facing environment Excellent communication, problem-solving, and stakeholder management abilities Bonus: Exposure to SaaS, logistics, or enterprise technology products Nice-to-Have Skills Experience with SQL, Tableau, or other BI tools Understanding of supply chain operations and logistics workflows Familiarity with tools like JIRA,Postmen or similar project management platforms

Ensure the SLA's & KPI Targets Review client escalations, Team Queries, and support team as Subject Matter Exp. Deliver on CSAT targets External/ Internal Comply all ISO & ISMS protocols Monitoring results & KPI data Identify portfolio risks Required Candidate profile Graduate As TL 02 years exp. on Paper-US Mortgage Origination, Pre Underwriting, Conditions review Excellent Communication, analytic & interpersonal skills Core Statistics, Trend & Ratio Analysis.