742 Customer Focus Jobs - Page 15

As a Solution Consultant at bp, you will be an integral part of the People, Culture & Communications (PC&C) function, contributing to the development of a diverse and inclusive culture. The PC&C function is undergoing a major transformation to enhance competitiveness, responsiveness, and customer focus. Your role will involve owning and driving a portion of the PC&C solution, encompassing both process and technology, to ensure the delivery of exceptional and efficient services for our people. Your responsibilities will include managing a part of the PC&C solution, maintaining operational integrity, ensuring compliance with regulatory requirements and business needs, and working closely with colleagues to ensure seamless co-existence of solutions/products across PC&C. You will analyze, prioritize, and deploy product changes in alignment with business priorities, lead project implementations, and gather requirements from country Subject Matter Experts (SMEs) to develop solutions. You will be accountable for managing a prioritized backlog of changes, planning and executing change projects, building strong partnerships with various stakeholders within bp, and acting as a trusted advisor to develop solutions to complex problems. Additionally, you will support bp in being a thought leader in the relevant technology space through external networking and tech landscape analysis. To excel in this role, you should have over 10 years of work experience, with significant expertise in building digital strategies, systems development, corporate-wide implementation of global systems and processes, and a solid understanding of Recognition and Performance solutions. You should possess advanced project management skills, comprehensive knowledge of P&C systems, and demonstrate advanced leadership capabilities. Your technical capabilities should include a broad and deep understanding across HR functional areas, ability to partner effectively with Services and Solution teams, and digital fluency. You should also exhibit strong business insight, customer focus, and a drive to create value-adding solutions. Leadership and EQ capabilities are essential, including acting as a coach, enhancing capability in line with HR frameworks, and demonstrating integrity and cultural fluency. At bp, we offer an excellent working environment with employee benefits such as an open and inclusive culture, work-life balance, learning and development opportunities, life and health insurance, and medical care packages. We are committed to fostering a diverse and fair environment where everyone is respected and treated equitably. Join us to reinvent your career and help shape the future challenges of our business.,

About the Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Terraform Open Source/Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Manager, Support Engineering, the Support Engineer will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES Triage and solve incoming support requests via Zendesk within SLA Document and record all activity and communication with customers in accordance to both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to create knowledge base articles, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week Goals : 30 daysyou should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 daysyou should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 daysyou should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration Required education Bachelor's Degree Required technical and professional expertise 4+ years Support Engineering, Software Engineering, or System Administration experience Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and self-starting Experience managing and influencing change in organizations Working knowledge with Docker, Kubernetes Familiar with networking concept Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale Preferred technical and professional experience Familiarity with IBM and HashiCorp products and services

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 5 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Job Description: Social Media Coordinator Role Overview: This is a full-time, on-site position for a Social Media Coordinator based in Thane. The role involves developing and implementing social media strategies, creating high-quality content, managing social media channels, monitoring campaigns, and analyzing performance metrics to evaluate success. The ideal candidate will work collaboratively with cross-functional teams and possess a thorough understanding of social media trends and best practices. Key Responsibilities: Develop and execute effective social media strategies. Create high-quality, engaging content for various platforms. Manage and maintain social media channels (e.g., Instagram, Facebook, Twitter, LinkedIn). Monitor social media campaigns and track performance metrics. Analyze data to measure campaign success and provide actionable insights. Stay updated on social media trends and best practices. Collaborate with cross-functional teams to align content with broader business goals. Engage with the online community by responding to comments and messages. Assist in planning and executing paid social media campaigns. Ensure brand consistency across all social media platforms. Qualifications: Bachelors degree or higher in Marketing, Communications, Public Relations, or a related field. Proven experience in social media management, content creation, and campaign execution. Proficiency in platforms like LinkedIn, Facebook, Twitter, and Instagram. Hands-on experience with tools such as Hootsuite, Google Analytics, and Buffer. Up-to-date knowledge of the latest social media trends and industry practices. Strong written and verbal communication skills. Excellent analytical and problem-solving abilities with keen attention to detail. Ability to collaborate effectively with cross-functional teams and stakeholders.

• Serve as the main liaison between the company and designated key clients. • Understand the client’s supply chain needs and develop tailored logistics solutions. • Coordinate with internal teams (operations, warehouse, transport, customs, etc.)

Responsibilities: Candidate Age: 25-39. Industry Background: Insurance Sector. Language: Must be fluent in English Fluent. Role Type: Tele-sales. Provident fund Health insurance

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Customer Service- Content Curation Responsibilities Strong attention to detail to identify and fix errors and share feedback/insights Focus on accuracy/eye for details Ensure logical and meaningful review of url content curation High quality of extraction of content delivered consistently Domain expertise to work like a subject matter expert and challenge what seems incorrect Adapt and deliver high quality extraction with accuracy, commitment, and consistency Excellent time management skills to help increase the number of extractions Decision making skills to understand the concepts of identifying if a website is/is not extractable Extremely proactive and organized with a track record of success in a team environment Qualifications we seek in you! Preferred qualifications Good understanding on Digital Marketing and Ads ecosystem Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information Customer Service background and Digital Marketing experience will be an added value Strong Logical/ Analytical skills Minimum qualifications Any Graduate Strong Communication Skills (verbal and written) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What You'll Do The Renewal Analyst will help guide the renewal process for contracts, working with Customer Account Managers (CAMs) and other teams to ensure, accurate, and efficient contract renewals. You will manage the end-to-end renewal process, from early-stage preparation and contract reviews to finalizing the renewal quote, all while maintaining a focus on customer retention and maximizing revenue opportunities. You will collaborate with CAMs, Finance, CX, and other partners to ensure that the renewal process aligns with team goals and customer expectations. You will report to the RSA Manager. (This is an individual contributor role). What Your Responsibilities Will Be Proactive Renewal Opportunity Management: You will work on renewal opportunities 120 days before the renewal date for Anchor contracts in both the 1st and 2nd halves of the year (H1 & H2). Work with CAMs to schedule account review calls with customers and ensure that the renewal process is aligned with customer needs. You will create the renewal presentation deck in collaboration with the CAM, ensuring all relevant details are covered. Contract Review and Price Lock Management: You will review existing and previous contracts to identify price lock conditions, ensuring that all pricing terms are following customer agreements. You will inform the CAM of any necessary changes to quote pricing based on the contract review. Discount Guidelines and Discount Grid Management: You will maintain the discount grid for each product based on usage and new pricing tiers. You will ensure CAMs are communicated on the discount grid and effect of unauthorized or excessive discounts Collaboration on Downgrades, Cancellations, and Adjustments: You will collaborate with CAMs to understand any customer-focused product downgrades or cancellations and incorporate these changes into the renewal quotes. You will help evaluate opportunities for additional discounts or adjustments for the upcoming subscription year and ensure these changes are reflected in the renewal quotes. Renewal Communication and Notifications: You will inform CAMs of all upcoming contract renewals for both halves of the year, ensuring that renewal deadlines and timelines are tracked. You will notify CAMs about products with zero or low usage within customer accounts and ensure these topics are addressed during the customer meeting to maximize engagement. Renewal Quote Creation and Customer Approval: You will collaborate with CAMs to create accurate and comprehensive renewal quotes, capturing all agreed-upon changes and adjustments. You will secure email approval from customers for renewal quotes to ensure that all terms are agreed upon before finalizing the contract. System Efficiency and Data Management: You will use Salesforce, CPQ, Gong, and Gainsight to manage renewal opportunities and ensure all data is updated and accurate ensuring processing and tracking of renewals, quotes, and customer interactions. Cross-Functional Collaboration: You will work with the CAM, Finance, CX, and Global Services Organization (GSO) to resolve issues, improve processes, and ensure that all renewal requirements are met. You will provide proactive support and insights to our teams to provide a smooth renewal process. Key Performance Indicators (KPIs): On-Time Renewals: Ensure renewals are completed 15 days before the renewal date to support our overall renewal targets. Gross Revenue Retention (GRR%): Maintain high retention rates by focusing on customer satisfaction and, accurate renewal processes. Post-Renewal Concessions: Keep post-renewal concession rates low by ensuring pricing and discounting protocols are followed. Renewal Quote Accuracy: Ensure all renewal quotes are accurate, capturing all changes made during the renewal process. Follow Discounting Grid: Maintain agreement on the discounting guidelines, ensuring discounts are within the approved grid. System Efficiency: Efficient use of Salesforce, CPQ, Gong, and Gainsight, ensuring that data is updated and renewal tasks are managed. Customer Approval: Ensure renewal quotes are sent to customers promptly and secured with email approvals promptly. What You'll Need to be Successful Experience: 3+ years of experience in renewal management, account management, or customer success in a B2B or SaaS environment. Education: Bachelor's degree or equivalent experience .

Zonal Manager_Field Sales and Servicing This is a P&L Leadership position that involves servicing existing customers by offering them a world- class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives. Experience Range: 7 - 10 years Educational Qualifications: Any graduation,andMBA/PGDM Job Responsibilities: Grow the business in terms of top-line & bottom-line for the Zone Develop & execute the annual operating plan - revenue & cost planning and forecasting Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members Ensure timely delivery of services to clients Analyze customer feedback, draw business intelligence and review the benefits of core services being offered and ensure a high client satisfaction level Setup a system that delivers high customer retention Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight Should possess geographical knowledge of Chennai. Should be fluent in Tamil. Skills Required: Big Ticket Sales,Key Client Relationships,Client Services,Cross-functional Team Leadership,Digital Marketing,Business-to-Business (B2B) Candidate Attributes: Data analytic Customer focus & service orientation IT savvy & process orientation Minimum experience of 5+ years in managing a large team size of 100+people

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Responsibilities: * Maximize customer satisfaction through proactive support. * Collaborate with cross-functional teams on strategic initiatives. * Ensure timely renewals and upsell opportunities. Provident fund Annual bonus

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Preferred candidate profile Perks and benefits Incentives policy : Daily - weekends incentives - monthly incentives - festival incentives . Training : After selection u need to travel to Bangalore for training in Lenskart academy for 17Days.

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Preferred candidate profile Perks and benefits Incentives policy : Daily - weekends incentives - monthly incentives - festival incentives . Training : After selection u need to travel to Bangalore for training in Lenskart academy for 17Days.

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Preferred candidate profile Perks and benefits Incentives policy : Daily - weekends incentives - monthly incentives - festival incentives . Training : After selection u need to travel to Bangalore for training in Lenskart academy for 17Days.

Rao Information Technology is looking for Customer Success & On-Field Partnership Manager to join our dynamic team and embark on a rewarding career journey Establish clear client retention goals Promote the value of the product Promote value through customer experience Review customer complaints and concerns and seek to improve the customer experience Relationship management & client retention

IMAGE MOBILES AND COMPUTERS is looking for Customer Delight / Care executive to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of a Management Trainee, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities In this role, you will be responsible for all the activities related to accounts payable, which include: • Calculating, posting business transactions, processing invoices, verifying financial data for use in maintaining accounts payable records, and providing other clerical support necessary to pay the obligations of the organization • Review invoices and requisitions for satisfactory payment approval • Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable) • Check vendor files for any previous payments and assign voucher numbers. Prepare vouchers listing invoice number, date, vendor address, item description, amount and coding per accounting policies and procedures • Identify & implement AP improvements Qualifications Minimum qualifications • B.Com Graduate • Significant Experience Preferred qualifications • Good communication skills & highly proactive in approach • Strong SME knowledge of accounting concepts • Good knowledge of MS Excel and Word. • ERP knowledge like SAP, PeopleSoft will be an added advantage Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. Youll act as a bridge between customers, tech, and internal teamsmaking sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

JOB OVERVIEW: The Customer Success Manager will be responsible for building strong relationships with our customers, ensuring their satisfaction, and helping them achieve their desired outcomes with our products or services. This role requires a deep understanding of our customer's needs and a commitment to delivering exceptional customer service. CSM's main goal will be to renew customer contracts and monitor invoices/payments. RESPONSIBILITIES: Issue Resolution and Support: Address customer inquiries and issues promptly and effectively. Work closely with the support team to ensure timely issue resolution. Document and track customer issues and resolutions. Customer Feedback and Advocacy: Gather and analyze customer feedback to identify areas for improvement. Encourage satisfied customers to become advocates and provide testimonials and referrals. Reporting and Data Analysis: Maintain accurate customer records and account information. Use data and analytics to assess customer health and product usage. Prepare and deliver regular reports on customer engagement and satisfaction. Customer Success Planning: Develop and implement customer success plans for key accounts. Set clear goals and objectives for customer success, and regularly assess progress. Customer Testimonials Collect customer testimonials Product updates Conduct webinars/meetings to update them about product updates and collect feedback for new features Customer Training Conduct customer training related to the product Coordination with Team Coordinate with the product development team and support team to monitor customer request status REQUIREMENTS: Proven experience in a Customer Success role or similar customer-facing role. Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Understanding of the industry and market trends. Ability to work collaboratively with cross-functional teams, including sales, support, and product development. Experience within US or UK market. IT product experience (SaaS based). QUALIFICATIONS: Bachelor's degree in a related field (IT, Business, or similar).

As a Team Lead, your responsibilities will include. Work allocation and management of day-to-day work of the team On-time delivery of services with absolute best quality Supporting and mentoring of the team Be first point of escalation for your team members. Setting goals, monitoring performance of team members, Quarterly Check-ins and annual appraisals Providing necessary support to your reporting manager Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis. As a CSM, your responsivities will include Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Deliver value associated with customer investment in Apptio’s Cloudability Products Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value theybring to the table Required education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 7-10 years of industry experience 2-3 years of team leading/management experience (10–15 member team) At least a 3-year college degree in associated field. Preferred technical and professional experience

About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart SalesAssociate Customerfocus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achievingsales Vs.Plan&SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Storeupkeep& maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personalattributes&competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority