2632 Customer Focus Jobs - Page 15

Job Title: Executive Customer Support & Key Account Management Location: Noida, India About the Role: We are looking for a client-focused professional to manage key accounts and ensure excellent customer support. The role involves building strong client relationships, understanding requirements, resolving issues, and driving business growth through cross-selling and up-selling. Key Responsibilities: Act as the primary contact for key clients, ensuring smooth onboarding and support. Build and maintain strong client relationships across GCC. Handle client queries, escalations, and ensure timely resolutions. Collaborate with internal teams (to meet client needs. Ensure client satisfaction by de...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our p...

A. Key responsibilities (Deliverables) 1. Ensures Inventory control. 2. Vendor development. 3. Ensure Cost effectiveness in materials function. 4. Development of subordinates. 5. Organizational development through systems. 6. Ensure GMP control 7. Ensure proper EHS maintain in all area B. Key activities to be performed 1. Inventory Control a) Prepare stock statement of gelatin periodically with details of quantity in transit and expected dispatch by suppliers during the month. a) Prepare stock statement of major raw material periodically with highlighting significant market information and development. b) Ensure optimum stock of A & B class items periodically. c) Ensure optimum stock is main...

Key Responsibilities Team Leadership: Manage and mentor a team of 10-12 customer service executives, driving performance through clear goals and regular feedback. Customer Experience: Build and execute data-backed strategies to improve customer satisfaction across voice, email, chat, and social platforms. Operational Excellence: Ensure adherence to SLAs, quality standards, and compliance requirements while maintaining smooth daily operations. Data & Reporting: Track KPIs (FRT, AHT, NPS, CSAT) using analytics tools; create concise dashboards for informed decision-making. Escalation Management: Lead structured escalations, resolve complex issues, and implement corrective actions for recurring ...

**Job Description:** As a Sales Manager, your main responsibility will be to drive small and medium enterprise business in the assigned territory. You will pitch enterprise products and services to prospective customers and work towards achieving revenue, order booking, and acquisition targets. Your role will also involve building customer level opportunity mapping and sales planning, obtaining permission for network rollout and sales, and ensuring team productivity and participation as per norms. Additionally, you will spearhead large deals personally along with team members, manage customer relationships and escalations, and ensure compliance to company policies and processes. **Key Respon...

As an Outbound Lead Warehouse Operations at APM Terminals in Narsapura, Kolar - Karnataka, you will be responsible for overseeing the day-to-day functioning of a 3PL warehouse. Your role will involve managing operations, ensuring process compliance, coordinating with clients, and driving continuous quality improvement to maintain efficient and profitable warehouse operations. **Key Responsibilities:** - Oversee end-to-end warehouse operations including receiving, inventory management, order processing, picking, packing, and dispatch while adhering to defined SOPs and safety standards. - Coordinate with transportation and customer service teams to ensure timely dispatch and delivery of goods....

As a mutual funds transaction processing services provider at SS&C, you will be responsible for ensuring customer satisfaction by delivering customer-focused solutions. You will handle standard tasks with limited judgement, acquiring job skills and familiarizing yourself with company policies and procedures along the way. Your role will involve following detailed work instructions under close supervision to ensure accuracy and efficiency. Key Responsibilities: - Provide mutual funds transaction processing services with a customer-focused approach - Offer proactive and innovative solutions to customers - Work on standard, repeatable tasks that require limited judgement and decision making - A...

As an Optometrist at Lenskart, your role goes beyond just conducting eye check-ups; it also includes sales as a crucial aspect. You will be responsible for providing technical expertise through eye-checks, dispensing, and diagnosis, as well as selling products to ensure an exceptional customer experience. **Key Responsibilities:** - Greet and welcome walk-in customers, guiding them for a free eye check-up - Conduct stocktakes, maintain sales floor standards, and perform day-to-day tasks for an excellent shopping experience - Utilize the POS system effectively for seamless transactions - Ensure customer satisfaction by addressing any concerns they may have - Follow the 12-step Optometry proce...

As a Credit Manager, your primary responsibilities will include: - Conducting credit appraisal by screening customer applications, evaluating and underwriting LAP proposals, and presenting these proposals to senior management. - Assessing the risk involved in credit proposals through financial analysis, business analysis, management analysis, and industry analysis of the client's business. - Performing due diligence of clients by meeting with promoters, visiting factory/business premises, and gaining in-depth understanding of the business model. - Ensuring compliance with the Risk policy and authority matrix at branches in the assigned area. - Assisting in Predictive Portfolio Performance De...

Role: US Telecom Customer Support (Voice & Chat) Location: Pune (Work from Office) CTC: Up to 4.5 to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only Eligibility : Experience: Minimum 6 months in International Chat / Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Contact: Chanchal- 9251688424

As Lead PM , you will drive product security (audit logging, robust roles/permissions design including Partner models), as well as key collaboration features like notifications and notes. You will execute the product roadmap hands-on, translating requirements into impactful, compliant, and user-friendly capabilities Key Responsibilities: Lead roadmap, design, and delivery for : Audit Logs: End-to-end ownership, including event capture, tamper-proof storage, search/filter, and rich reporting/analytics. Roles & Permissions: Design and evolve granular role-based access control (RBAC) for users and complex partner scenarios Notifications & Notes: Define and deliver contextual notifications (in-a...

Educational Requirements Bachelor of Engineering,BBA,BSc,MCA,MSc Service Line Data & Analytics Unit Responsibilities Engage with Business / Stakeholders with status update on progress of development and issue fix Setup Standards related to Coding, Pipelines and Documentation Understand the requirements from the business and translate it into an appropriate technical requirement. Define key business problems to be solved; formulate high level solution approaches and identify data to solve those problems, develop, analyze/draw conclusions and present to client. Engage with Business / Stakeholders with status update on progress of development and issue fix Additional Responsibilities: EEO/About...

Educational Requirements Bachelor of Engineering,BBA,BSc,MCA,MSc Service Line Data & Analytics Unit Responsibilities Engage with Business / Stakeholders with status update on progress of development and issue fix Setup Standards related to Coding, Pipelines and Documentation Understand the requirements from the business and translate it into an appropriate technical requirement. Define key business problems to be solved; formulate high level solution approaches and identify data to solve those problems, develop, analyze/draw conclusions and present to client. Engage with Business / Stakeholders with status update on progress of development and issue fix Additional Responsibilities: About UsI...

Role: International Voice Process (US Customer Support) Location: Hyderabad (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 6 months of experience in International Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply CTC: Up to 4.5- 4.8 LPA CONTACT: Insha- 9251688425