742 Customer Focus Jobs - Page 14

What are my responsibilities Preparation of techno-commercial offers for Protection & Automation Services business that includes Relay Retrofit, Busbar Protection Augmentation, Spare Parts, SCADA Integration/Upgradation projects Understanding the existing system, collaborating as required with inhouse engineering & commissioning teams, and ensuring a technically compliant proposal Collaborating with Sales & Promoter Teams for a clear winning strategy on case-case basis Quality and result-oriented, having entrepreneurial spirit and strong customer focus What do I need to qualify for this job Bachelor’s degree in Electrical engineering with at least 5-7 years of experience in Protection & Automation products and services Should have exposure to business of Retrofits & Upgradation projects, Spare parts of Protection & Automation Products and Solutions Should be familiar with market & customer base within India. Ability to drive the activities for fulfilling the business targets Team Player with excellent communication skills and develop a network of trust and collaboration with all internal and external partners involving Sales, Execution, HQ and ICB partners WE’VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

Greetings from Khazana Jewellery!!! We have a Good Opportunity in Showroom as Retail Sales Executive preferred with good communication skills/ presentable & having fair knowledge on sales and customer service. Designation: Retail Sales Executive Eligibility: Fresher / Experienced Qualification: PUC/ HSC ( Intermediate pass) / Diploma / Any Degree (Fresher not eligible who completes Engineering & Post Graduate) Gender: Male. Languages Known: Telugu & English (Salary is not a constraint for the right candidate) Age: 19 to 30. Job Description for Retail Sales Executive: 1. Presents the customer with the needed Jewellery and provides information, such as pricing 2. Expertise in handling customers 3. Sale of the products, up-selling & cross-selling of products/services 4. Responsible for Counter Sales & Store operation 5. Responsible for selling the Gold, Diamond, Platinum, and silver items in Store. 6 .Receive stock additions, QC and manage inventory of the counter 7. Meeting Target as per store business Plan Benefits: Attractive monthly Incentives PF, ESI & Gratuity. Salary on Time. Yearly Salary Increment. Refreshments Provided. Interested can reach us on below number from 10AM to 6 PM. Dilsukh Nagar (Admin In charge - Mr Santhosh - 9150028035 A S Rao Nagar (Admin In charge - Mr Raju - 9150028036 Chanda Nagar (Admin In charge - Mr Srinivas - 9600555751 Kukatpally (Admin In charge - Mr Santhosh - 9150028032 Somajiguda (Admin In charge - Mr Jai Chander 9640544496 Mail Id: careers@khazanajewellery.com | Whats app 7200094700 Regards, HR Team

As an Operations Processing Agent in the Processing Team at Travelstart, your main responsibility will be to assist clients by providing solutions to various travel-related queries and issues. You will strive for first-contact resolution and handle client interactions through multiple contact channels. Additionally, you will process bookings, ensure high-quality service delivery, and maintain strong relationships with suppliers to deliver excellent customer service. Your key responsibilities will include addressing client inquiries within the defined Service Level Agreement (SLA), resolving issues with options that meet client needs, and delivering exceptional service to uphold Travelstart's quality standards. You will also be expected to meet Quality Assurance scorecard targets, adhere to airline fare rules, update bookings accurately, manage ticket reissues, and provide correct quotations. Minimizing errors by following airline rules and internal standards to avoid ADM issues will be crucial in this role, along with being prepared to perform additional tasks as needed within Operations. To qualify for this role, you should have at least 2 years of experience in the Travel Industry, customer service expertise across all contact channels, proficiency in Amadeus or another Global Distribution System (GDS), and a deep understanding of Travelstart's products, policies, and back-office systems. Knowledge of ticketing processes, Amadeus expertise including fare rule understanding, and experience in implementing new processes within the travel industry will be beneficial. Proficiency in software such as MS Word, MS Excel, MS Outlook, MS PowerPoint, and GSuite, along with excellent verbal and written communication skills, is essential. Functional competency requirements for this role include data and trend analysis, procedural adherence, problem analysis, accuracy, knowledge of Travel Industry Best Practices, and proficiency in MS Office and GSuite. Behavioral competencies such as leadership skills, time management, self-motivation, attention to detail, urgency, diligence, honesty, decision-making ability, team collaboration, motivation, strong communication skills, proactivity, confidence, customer focus, innovation, adaptability, and multitasking will also be important. This position is ideal for an individual who is customer-focused, detail-oriented, and possesses a solid background in travel services. If you are ready to deliver high-quality client support in a dynamic operations environment, this role could be a great fit for you.,

As a Product Manager 2 at Hyland Software, you will be responsible for defining stories and prioritizing the team backlog to streamline the execution of program priorities while ensuring the conceptual and technical integrity of features or components. Your role will involve collaborating with internal and external stakeholders to align stories with minimal viable product (MVP) and documenting dependencies effectively. You will drive the creation of user stories for team-level work, continuously prioritize and refine the team backlog based on changing customer and business requirements, and ensure alignment with program-level priorities and cross-team work items. Engaging with customers, partners, and internal stakeholders to refine the MVP, conducting research to address customer needs, and identifying risks and dependencies will be key aspects of your responsibilities. In addition, you will monitor schedules for deliverables, update stakeholders on team progress, participate in events, and contribute to the growth and quality of the department through knowledge sharing and coaching on best practices and trends. Your ability to think innovatively, communicate effectively, and lead thoughtfully will be crucial for success in this role. To excel in this position, you should possess a Bachelor's degree in Computer Science or a related field with at least 7 years of relevant work experience. Experience with technically sophisticated and API driven products, enterprise software targeting large international companies, and front-end frameworks like Angular will be advantageous. Strong problem-solving, analytical, communication, organizational, and collaboration skills are essential, along with the ability to thrive in a fast-paced, deadline-driven environment. Hyland Software offers a supportive culture that values employee engagement, providing benefits and programs such as learning & development opportunities, R&D focus on cutting-edge technologies, work-life balance culture with flexible work environment, well-being benefits, community engagement initiatives, diversity & inclusion programs, and various niceties and events. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness, we invite you to connect with us and be part of our team.,

Role & responsibilities Assist in planning and implementing sales strategies for residential projects. Generate leads through various channels: digital marketing, referrals, brokers, and walk-ins. Conduct presentations and site visits to prospective buyers. Follow up with leads and maintain a strong pipeline of potential customers. Negotiate and close deals while ensuring customer satisfaction. Prepare and deliver appropriate proposals and presentations to clients. Maintain accurate sales records and submit regular reports to the Sales Manager. Stay updated with market trends, competitor activities, and customer preferences. Coordinate with internal departments (CRM, Marketing, Legal) to ensure smooth post-sale processes. Attend real estate expos, events, and promotional activities to represent the brand. Preferred candidate profile: Bachelor's degree in Business Administration, Marketing, or a related field Minimum 4-6 years of experience in real estate sales (residential preferred) Fluency in Hindi and English; knowledge of local dialects is a plus Must be willing to travel within Lucknow for client meetings and site visits Valid drivers license preferred

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.Bachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption.Closely manage and nurture accounts to identify and eliminate risk of attrition.Partner with internal stakeholders to align account activities with the customers business case and strategy.Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty.Ensure customers are aware of and educated on new features and releases.Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Qualification Any Graduation

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.Bachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption.Closely manage and nurture accounts to identify and eliminate risk of attrition.Partner with internal stakeholders to align account activities with the customers business case and strategy.Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty.Ensure customers are aware of and educated on new features and releases.Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Qualification Any Graduation

Seeking a dynamic Field Sales Executive to generate leads, build strong client relationships through face-to-face meetings, and drive revenue growth by expanding our customer base and achieving sales targets.

Position: Schools Enrolment and Engagement Manager Location: Bangalore, Pune Who are we looking for? We are actively looking to expand our presence in more schools. Hence, we are looking for professional who Is constantly curious Has a growth mindset Can build and maintain strong relationships with schools. Demonstrates high ownership, Is willing to work and deliver agreed targets The role involves traveling across the city and to areas around 40+ Kms on need basis to service existing schools and solicit new school accounts. Your contribution? This role is critical to deliver the overall revenue goals of the organization. Your primary responsibility will be to generate leads, use existing leads and references and pursue each of these for closure and renewal. Specifically, your responsibilities will include: Creating leads and/or using existing leads in designated areas; Submitting proposals as per the agreed terms; Presenting the books, other learning aids and other features related to the program; Following-up and facilitating meetings with management team if and when necessary; Building rapport and ensuring closure of deals; Managing accounts and maintaining good working relationships with the schools; Coordinate with internal team to ensure smooth execution of programs in schools; We are looking for professionals with the following skills and traits. Can build strong relationships with partner schools. Self-starter: ability to work with minimum supervision. Demonstrates or has the ability to convert prospects and close deals. Good experience in qualifying leads, account development, and time management. Strong problem identification and objection resolution skills. Able to build and maintain lasting relationships with the school leaders and key members. Exceptional verbal communication and presentation skills with excellent listening skills and written communication skills. High level of integrity and work ethic. Comfortable with basic Computer skills including Excel, Emails, PowerPoint Education: Graduates preferred Experience: Education Company Sales: 3 to 5 years. Should have experience in closing deals with schools and managing relationships. Salary: To be discussed based on experience and current salary levels.

Note: This Job is posted on behalf of Percept Insight ( A Raptorise Product). By clicking apply you are applying for the role of "Application Developer" in Percept Insight. Disclaimer: Clicking the "Apply" Button will take you to an external platform where you are required to take a test and perform a task before the deadline. Strictly use your laptop/desktop browser to apply. Job Title: Application Developer Job Summary/Objective: Design, develop, and maintain high-quality and scalable applications, ensuring a seamless and enriched customer experience. Reprogramming, updating, and adding new features to existing applications. Key Responsibilities: - Collaborate with cross-functional teams to identify and prioritize project requirements - Develop and maintain applications using any programming language such as Java, Javascript or Python. - Troubleshoot and debug code issues - Participate in code reviews and ensure adherence to coding standards - Document application development processes and procedures Required Qualifications and Skills: Bachelor's degree in Computer Science or related field Desired Qualifications and Skills: Experience in working on applications, proficiency in any programming languages Experience in Years: 2-3 Job Location: HYBRID Employment Type: FULL TIME Salary/Benefits: 7,00,000 / year Presence: HYBRID Company Overview: Percept Insight (PI) (A Raptorise Product) is an advanced analytics and data platform designed to transform raw data into actionable insights, enhancing user retention and conversion. Unlike typical analytics solutions, PI stands out with its scalable and efficient data architecture, offering real-time data collection, anomaly detection, and user journey insights. The platform emphasizes speed, providing rapid data processing and customizable dashboards for quick decision-making. PI's auto-configuration feature simplifies data analysis, allowing users to focus on strategy implementation. With specialized tools for user retention and conversion, PI enables businesses to create targeted strategies based on predictive analytics, making it a powerful asset in todays data-driven landscape. Company Website: https://perceptinsight.com/#raptorise Reporting Structure: Reports to Application Development Manager Skill Tags: Java, Javascript, Python, Application Development, Agile Methodologies, Code Review, Debugging, Problem-Solving, Team Collaboration, Communication, Adaptability, Time Management, Customer Focus, Innovation, HTML, CSS, React, Angular, Vue.js, AWS, Azure, Google Cloud, MySQL, PostgreSQL Special Comments: Familiarity with cloud-based technologies and Agile development methodologies is a plus.,

Your responsibilities will include collaborating with manufacturing teams to address customer-specific quality requirements and analyzing customer feedback for areas of improvement. You will assist in maintaining quality management systems, including updating procedures and quality documentation. Participation in risk assessment activities such as failure mode and effects analysis (FMEA) will be required, along with contributing to the development of risk mitigation strategies. You will also set up efficient change management processes and regularly update risks based on reported non-conformities and process enhancements. Conducting routine inspections and audits of manufacturing processes, materials, and products to identify quality issues will be part of your role. Additionally, you will support the analysis of process performance data and generate reports to facilitate decision-making and continuous improvement efforts. Managing non-conformities by raising Non-Conformity Reports (NCR), documenting measurements, and supporting root cause analysis will also be essential. You will participate in cross-functional teams to drive continuous improvement initiatives and enhance manufacturing process performance. Your role will involve systematically identifying and addressing root causes of problems, managing risks, and handling conflicts effectively. Emphasizing continuous improvement, you will challenge the status quo, implement change within the workplace, and develop processes for consistent results. Living by Hitachi Energy's core values of safety and integrity will be crucial, taking responsibility for your actions, caring for colleagues, and upholding business values. To qualify for this position, you should have a Diploma in Mechanical Engineering and 2 to 4 years of experience in the Quality field, preferably with the same type of switchgear product. Proficiency in quality management systems, auditing processes, PFMEA, process design and optimization, and spoken and written English is required. If you are seeking an entry-level role in Quality Management and possess the necessary qualifications and skills, we encourage you to apply now for this full-time position based in Maneja, Gujarat, India.,

The position of SAP SD Analyst requires a minimum of 5-8 years of experience with SAP SD configuration expertise in various modules in S/4 HANA or ECC 6.0. The role involves developing and maintaining a thorough understanding of existing SD business processes, including Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management, and other key processes. In addition, cross-functional experience with modules such as FICO, PP, QM, PM, MM is essential. The SAP SD Analyst is expected to ideate, design, develop, and implement best practice solutions and improvements to Supply Chain Management (SCM) and cross-functional processes. Collaboration with business and IT teams is crucial to drive business transformation and digitization of the supply chain. The role also involves leading production support and business operations support on a global scale, requiring the ability to work in multiple shifts following a follow-the-sun model. Key responsibilities include initiating new methods and procedures to ensure the integrity of processing functions in conjunction with SCM functional support, understanding data requirements for legacy to SAP migration, extracting and validating data, providing training and support to end-users, and developing user support documentation. The SAP SD Analyst will also deliver SAP solution demonstrations to teams, business partners, and leadership, aiming to provide industry best practice business solutions. The ideal candidate for this role must hold a SAP certification and possess expertise in Solution Design, Solution Functional Fit Analysis, Solution Modeling, Solution Configuration, and Solution Validation Testing. Additionally, skills in business insight, customer focus, tech-savviness, managing complexity, global perspective, optimizing work processes, managing conflict are essential for success in this position. This position at Cummins Inc. falls under the category of Hybrid and is classified as Exempt - Experienced. The job requires relocation, and the ReqID is 2402336.,

You will be responsible for providing strategic design, development, and delivery of Learning Technologies for employees across all Operating Groups and Corporate Services divisions at United Airlines Business Services Pvt. Ltd. Your primary focus will be on qualification systems, including Airport Operations Quals and certifications. Your key duties will include enabling deployment of new systems and qualifications by analyzing established criteria to identify training gaps, working with internal subject matter experts and vendors to provide technology standards, authoring and implementing requirement documents, and participating in system design, build, and maintenance. You will also coordinate with external vendors and internal IT department to implement learning technology enhancements and resolve issues. To excel in this role, you must have a Bachelor's degree, at least 4 years of experience in a learning administration or management role, exposure to Learning Management Systems, proficiency in Microsoft Office, strong presentation skills, and excellent planning and organizational skills. Strong problem-solving abilities, customer focus, and teamwork skills are also essential. Additionally, you should be legally authorized to work in India without sponsorship, fluent in English, and willing to complete a successful interview process. Preferred qualifications include airline experience, Cornerstone LMS experience, Smartsheet experience, and familiarity with comparable learning management systems. United Airlines Business Services Pvt. Ltd. is committed to being an Equal Opportunity Employer, promoting diversity and inclusion in the workplace.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you are part of a team of bright professionals working with cutting-edge technologies. Our purpose is to bring real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking Python Professionals with 4-6 years of experience in the following areas: - Strong Development skills in Python Programming language - Proficiency in SQL - Ability to work independently with clients - Expertise in designing and developing Complex Jobs - Design and development of database and application interfaces - Performance tuning using caches, parallel execution, bulk loading, and dataflow execution - Leading a team to deliver expected business results - Mentoring junior consultants and providing assistance when needed - Building, testing, and maintaining database pipeline architectures - Collaborating with management to understand company objectives - Ensuring compliance with data governance and security policies - Translating business/functional requirements into technical specifications - Running ETL batch in different environments Required Technical/ Functional Competencies: - Domain/ Industry Knowledge: Basic understanding of customer business processes and relevant technology platforms - Requirement Gathering and Analysis: Working knowledge of requirement management processes and tools - Product/ Technology Knowledge: Implementing code, configuring/customizing products, and providing design inputs - Architecture Tools and Frameworks: Identifying and using available tools and frameworks as per customer requirements - Architecture Concepts and Principles: Providing architectural design/documentation at an application level and implementing architectural patterns - Analytics Solution Design: Knowledge of statistical and machine learning techniques - Tools & Platform Knowledge: Familiarity with mainstream commercial & open-source data science/analytics software tools Accountability: Required Behavioral Competencies: - Takes responsibility for accuracy of own work and team deadlines - Collaborates within the team, shares information, and asks questions to understand other viewpoints - Demonstrates readiness for change and understands the impact of changes on work - Focuses on customer needs and works towards customizing services to exceed expectations - Targets communications appropriately and articulates positions clearly - Sets goals for self & others, striving to achieve and exceed defined targets - Displays sensitivity in interactions and seeks to understand others" views and concerns Certifications: Mandatory certifications are required. At YASH, you have the opportunity to build a career in an inclusive team environment. We emphasize career-oriented skilling models, collective intelligence, and continuous learning. Our workplace is based on flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, support for business goals, stable employment, great atmosphere, and ethical corporate culture.,

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. Were investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, forming teams and structures and driving continuous improvement. Were looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. The purpose of the Solution Lead (SL) for Workday is to own and drive a portion of the People & Culture (PC&C) Workday solution, encompassing both process and technology, ensuring that we deliver a great and efficient service for our people. The SL will build strong partnerships across PC&C with the relevant centre(s) of expertise, integrators, services teams and within the solutions teams. The SL will apply their technical expertise (process and technology) to deliver stable operations alongside projects and innovation. To innovate and deliver HR services and solutions globally, ensuring compliance and consistency across Business Technology Hubs, and driving continuous improvement and efficiency. What you will do: Managing a part of the PC&C solution - maintaining the health and operational integrity of your solutions / products, working with team to deliver stable operations Ensure compliance with regulatory requirements and business needs, for example data privacy and digital security requirements Working closely with colleagues to ensure solutions / products co-exist seamlessly across PC&C Managing a prioritised backlog of changes, covering maintenance, fixes (non-urgent) and improvements, with a focus on implementation of ongoing activities Developing and implementing plans for the design, configuration, testing, and deployment of changes for your part of the PC&C solution Planning and implementing substantial aspects of change projects, including acting as product owner, delivering through others, delivering to time, cost and quality, managing risks organize and implement projects, under limited supervision, by facilitating design sessions, leading configuration, coordinating testing, and implementing cutover Develop positive working relationships with numerous bp stakeholders with the relevant centre(s) of expertise, integrators, services teams, within the solutions teams, and with teams outside PC&C such as colleagues in technology Building external relations including vendor management Truly understanding the business requirements and working to resolve problems within your area, challenging the status quo and making proposals to deliver against objectives actively elicit, analyse and document business and functional requirements through requirements workshops, interviews or meeting sessions with Project Sponsors, SMEs and other Collaborators to contribute to the resolution of technical, process, and business issues related to your part of the PC&C solution Evaluate, communicate, and coordinate the functional and technical impacts of configuration and other decisions to collaborator groups Working within guidelines and professional standards, research to resolve process and technical problems, unexpected results or process flaws and recommend solutions or alternate methods to meet requirements Supporting bp to be a thought-leader in the relevant technology space through ongoing external networking and tech landscape analysis What you will need: Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area 5+ years of work experience in relevant Workday domain area certification (as SI or as Customer) desirable Experience in building digital strategies and roadmaps Experience in systems development and implementation Experience in corporate-wide implementation of global systems and processes Knowledge of the Workday Product including release approach and roadmap Project management methodologies experience with ability to create/manage comprehensive project plans Knowledge of PC&C systems Possesses/applies HR systems experience/judgment Knowledge of technology trends Leadership skills Experience working in both consulting/corporate environments would be a differentiator Experience working in different industries especially in both Energy/Financial Services is beneficial. HR certifications like GPHR, SPHR, CIPD level 7 are advantageous Quality certifications like Six Sigma are desired but not mandatory Skills: Technical Capability Functional knowledge in Workday HCM, Compensation, Benefits, Time Tracking, Absence, Recruitment, Talent, including business process framework, security, reporting (including Prism) and Extend (as relevant to role) Basic knowledge of other products, for example but not limited to: ADP, Saviynt, Cornerstone, SharePoint, Salesforce Breadth and depth across the HR functional areas and able to provide professional advice and act as a coach to others in most of the areas Ability to effectively partner with the Services and Solution teams and successfully influence leaders Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions. Skilled at using data and analytics to identify outcomes and improve decision-making Demonstrable experience in multiple organizational change management roles Expertise in development/delivery of SAAS/Cloud-based products including integrations Demonstrable track record of project/programme management skills including stakeholder management/change expertise Business Capability Demonstrable record of getting results from your field of expertise to develop processes and products Strong business insight and able to show where solutions can add new value to / enable the business at the leadership level Customer focus Puts the customer and business strategy at the heart of decision making. Ability to guide leaders through choices to best suit business requirements Drives value-adding solutions - driven to create solutions to business problems. Track record of improving/adding new value Externally orientated actively working on developing external connections, aware of standard process and actively learns from others Leadership & EQ Capability Acts as a coach develop your expertise for all Services and Solutions colleagues Continually enhancing capability in line with HR Capability Framework with an equal balance of EQ, IQ and Drive Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with HR colleagues & with the wider organisation - leaders & employees Is self-aware and actively seeks input from others on impact and effectiveness Effective standout colleague able to work successfully across organisational boundaries Applies judgement and common sense - demonstrates good understanding of client's business and can apply sound judgement Acts with integrity; role model of bp values & behaviors to others in the function and business Cultural fluency - able to operate successfully across cultural boundaries with sensitivity Behavioural: Ability to structure and convey complex messages and insights Leadership with vision and ambition Collaborative working style Own your success Think big Be curious Effortless customer experiences Digital first Why join our team At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.,

As a Strategic Projects Lead for the CNPF AP Organisation at Mastercard, you will play a crucial role in designing and executing strategic projects, addressing ambiguous problems, and providing actionable solutions as a trusted consultant to the organization. Your responsibilities will include building strong business partnerships with leaders at all levels and functions across the Asia Pacific region, assisting business leaders in gaining key insights into business performance by market and segment, and identifying strategic priorities. In addition, you will support the CNPF EVP and broader team on time-sensitive requirements and projects, lead the strategic planning process, and contribute to the development of an execution framework against the strategic plan. To excel in this role, you should hold a Bachelor's degree in Business Administration or Economics, with an Engineering or MBA background considered a plus. Your leadership and analytical skills will be essential in driving the success of strategic projects. You should also possess excellent people skills, with the ability to influence stakeholders at all levels. Comfort with deriving business insights from ambiguous and incomplete datasets, manipulating large datasets, and combining unrelated data sources is key. Proficiency in Excel and PowerPoint is required, while knowledge of data analytics tools and coding languages such as Alteryx, Python, R, SQL, Power BI, and Tableau would be advantageous. Previous experience in Consulting, Strategy, and/or planning roles is preferred. A strong sense of urgency, adaptability to fast-paced environments, customer focus, teamwork, and problem-solving abilities are qualities that will contribute to your success in this role. Building and maintaining relationships across various levels of the organization will also be crucial. As a team member at Mastercard, you will be entrusted with corporate security responsibilities. It is expected that you adhere to Mastercard's security policies and practices, ensuring the confidentiality and integrity of accessed information. You must promptly report any suspected information security violations or breaches and participate in all mandatory security trainings as per Mastercard's guidelines. Join Mastercard in shaping a sustainable world and unlocking priceless possibilities across more than 210 countries and territories. Your contributions as a Strategic Projects Lead will be instrumental in driving impactful outcomes for the organization and its stakeholders.,

You will be joining Klook, Asia's leading platform for experiences and travel services, with a mission to bring the world closer together through unique and curated experiences. The company was founded in 2014 by three passionate travelers - Ethan Lin, Eric Gnock Fah, and Bernie Xiong. At Klook, we offer over half a million quality experiences across 2,700 destinations worldwide, catering to all types of travelers from adventure seekers to cultural enthusiasts. As part of the Sales and Business Development team, you will play a crucial role in expanding Klook's global reach and growing our portfolio of Attraction & Tour/Activity products. Your responsibilities will include developing and maintaining relationships with new and existing merchants, negotiating exclusive deals, and identifying opportunities for business growth. To excel in this role, you must possess strong sales techniques, including pitching, negotiation, and closing deals. Additionally, you should have experience in pipeline management, market research, and strategic thinking to drive business success. Adaptability, resilience, and problem-solving skills are essential to navigate the dynamic travel market and overcome challenges. Effective communication and teamwork are key aspects of this role, as you will collaborate with internal teams, external partners, and clients to achieve shared goals. Building trust-based relationships with merchants and understanding their needs will be crucial in maximizing sales potential and fostering long-term partnerships. With a minimum of 3 years of experience in Business Development, Sales, or Account Management, along with familiarity with travel-related products and online platforms, you will be well-equipped to thrive in this role. Proficiency in English is a requirement for effective global collaboration and communication. If you are passionate about travel, enjoy exploring new opportunities, and are eager to be part of a dynamic and innovative team, we invite you to join us on this exciting journey at Klook.,

The role requires someone with more than 10 years of experience in field sales of any product in the B2B space. You will be responsible for developing a client base and selling all Ricoh products and solutions, including Copiers, Printers, Multi-Functional Devices, Software Solutions & Managed Print Services (MPS). Candidates with prior experience in companies such as Ricoh, Canon, Xerox, Konica Minolta, Wep & HP are preferred. Your main responsibilities will include creating opportunities for Managed Print Services (MPS). You will need to create a sales plan for existing accounts and identify potential accounts in different verticals within the assigned region. It will be your responsibility to plan and strategize to penetrate listed accounts, find new accounts, establish connections with key stakeholders, and build relationships. You are expected to reach out to new accounts to understand their organization, existing office imaging infrastructure, document management solutions, and current or upcoming needs where Ricoh's products and services can be positioned. Generating prospects and maintaining a healthy sales funnel to meet the assigned sales plan is crucial. You will need to propose solutions to new accounts within the region for their office imaging needs, including both hardware and solutions. Ensuring customer service and satisfaction as per the client's expectations, building brand loyalty, and identifying opportunities for other businesses like IT Hardware/Software solutions are key aspects of the role. You will also support in the execution of orders received and be accountable for project management and transition management in the account. Additionally, supporting outstanding collection and addressing any compliance needs arising from the MPS contract signed with the account will be part of your responsibilities. Effective communication skills are essential for this role. You should be able to convey thoughts and ideas by listening first and ensuring that the concerned person or group has grasped the core message. Having a consistent record of achieving results, being accountable towards assigned goals, displaying eagerness to learn and develop oneself, and demonstrating customer focus by delighting customers to create valuable professional relationships leading to additional business opportunities are qualities that are highly valued for this position. This is a full-time job with a day shift schedule based in Chennai, Tamil Nadu. Reliability in commuting or planning to relocate before starting work is preferred. Experience in Managed Print Services Sales for at least 1 year is preferred.,

As a member of the NIIT team, your primary responsibility will be to engage with potential learners and communicate NIIT's mission of providing career advancement opportunities. You will be managing the entire sales closing lifecycle for assigned leads, including generating interest in NIIT's programs, demonstrating the benefits and features of NIIT's offerings, and converting leads into customers through effective sales closing techniques. Furthermore, you will be expected to maintain and nurture relationships with customers even after the sale, ensuring consistent communication through various channels such as phone, email, chat, and social media. Keeping detailed records of all interactions and communications with leads and customers will also be a crucial part of your role. To excel in this position, you must possess strong sales acumen, a goal-oriented mindset with a drive to exceed sales targets, excellent customer service skills, and the ability to effectively communicate and influence others. High levels of self-motivation, energy, and integrity are also essential qualities for success in this role. Additionally, you should be comfortable working in a fast-paced and target-driven environment, have excellent interpersonal skills to build strong relationships with customers, demonstrate strong organizational skills with attention to detail, and be proficient in using CRM software and other sales tools.,

You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role BU & LOB Description The Global Services Group Customer Experience Communications Governance Team within Global Billing oversees the development and governance of clear, accurate, inclusive, and meaningful servicing communications that show our customers that American Express recognizes their needs and provides relevant solutions. To achieve this mission, the team develops and manages the tools, processes and standards that ensure that all servicing communications deliver on our Customer First principles, meet our brand, servicing and compliance standards, and are delivered within expected deadlines. Specifically, the team utilizes an ITSM tool called RASC (Review and Approve Servicing Communications) for the review, approval, and maintenance of these servicing communications across the enterprise. Purpose of the Role Were looking to fill this position with a well-rounded RASC Manager and people leader with strong leadership skills, process management and project management experience, superior relationship management skills, who knows how to work collaboratively with business partners, capabilities and technology teams. Responsibility As the owner of the RASC process, the optimal candidate will be equally passionate about efficient processes and the customer and colleague experience in order to successfully: Own the governance intake process for RASC and capabilities, including the backlog and roadmap, ensuring we have the right tools in place to manage the governance of all of our customer facing servicing communications. Manage colleague and RASC requester expectations, help govern the quality of engagement and ensure better understanding of quick and efficient E2E communications process. Partner with members of the governance team and content approvers to develop effective operational processes, identify compliance gaps, and tighten controls; collaborate with Business, technology, and compliance partners. In addition, maintaining accurate SOPs for all processes across the Customer Experience Communication team will be critical. Work closely with Raven partners for servicing communication engagements and Raven Migration delivery. Collaborating with technology to improve customer experience on the RASC platform and provide a user-friendly UI/UX Design. Assist with proofreading documents which pass through the governance process. Assist in expediting the request end to end for a seamless approval journey. Maintaining annual review processes for servicing communications to ensure content accuracy while partnering with communication owners across the enterprise. Qualification: Demonstrated past people leadership, coaching and management, as this role will manage at least 6 colleagues Strong analytical and critical thinking skills PMO or project management experience, particularly working with technology deliverables Customer focus, balanced with a rational business sense Demonstrated thought leader and creative problem solver Understanding of communications journey and processes would be an advantage Interest in process improvement and capability management Ability to manage a range of projects and responsibilities simultaneously with strict deadlines Strong customer focus and can-do attitude Excellent verbal and written communications skills We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.,

As a Key Account Manager at Jio, you will be responsible for driving revenue and developing strategic account plans for key customers in the BFSI vertical. You must have at least 5 years of experience in B2B sales managing for strategic and growth accounts/large clients. Your main responsibilities will include account planning to identify upsell and cross-sell opportunities, customer relationship management to build strong relationships with key clients, and cross-functional collaboration with departments such as Service Delivery, Care & Assurance, Finance, and Marketing. You will be expected to monitor customer satisfaction metrics, conduct regular customer surveys and feedback sessions, and take proactive steps to address any issues to ensure superior customer experience. Your key deliverables will include incremental revenue through new customer acquisitions, revenue retention in existing accounts, and ensuring superior customer experience by driving project delivery as per agreed timelines. To excel in this role, you should have a strong knowledge of the industry and products, significant work experience in B2B sales, expertise in key account management, customer focus, problem-solving skills, and the ability to collaborate and build relationships effectively. Additionally, you must ensure collections against billing with zero disputes and comply with statutory and regulatory requirements.,

As a Sales Executive for the prestigious jewelry brand TORRES in Mumbai, you will be an integral part of our dream team at the forefront of luxury and sophistication. TORRES, a leading new generation jewelry brand launched in 2023, is housed in a spacious 22000 sq ft jewelry house in Mumbai, specializing in precious items crafted from gold and silver, as well as items adorned with diamonds and other precious stones. In this role, your primary responsibility will be to provide exceptional customer service by assisting customers in selecting the perfect jewelry pieces that resonate with their preferences. To excel in this position, you must possess a high level of customer focus, in-depth knowledge of the jewelry industry, and a keen sense of style and client preferences. If you have at least 2 years of experience in sales or the jewelry industry, are proficient in English, Russian (preferably), and Hindi, and are dedicated to delivering top-notch service to customers, TORRES welcomes your application. Key Responsibilities: - Customer Consultation: Offer detailed product information and assist customers in choosing jewelry based on their preferences. - Product Presentation: Conduct high-quality demonstrations of jewelry pieces, highlighting their unique features and advantages. - Sales Area Management: Ensure the orderly display of products, maintain cleanliness, and uphold a well-organized sales area. - Service Excellence: Foster a friendly and welcoming atmosphere in the store to enhance customer loyalty. - Trend Tracking: Stay updated on the latest trends in the jewelry industry to provide clients with current information. - Additional Tasks: Contribute to the overall efficiency and success of the jewelry house by undertaking other duties as required. We Offer: - Continuous Career Growth: Opportunities for advancement within the jewelry industry. - Official Employment: Full social package with official employment. - Educational Programs: Access to free training and masterclasses conducted by industry experts. - Team Building: Emphasis on teamwork and collaborative achievements. - Leadership: Engage with a dynamic team of professionals who inspire each other to innovate and succeed. - Work Schedule: Flexible options discussed during the interview process (5/2, 4/2, 3/1). - Store Hours: Operation hours from 10:00 to 20:00. - Salary: Competitive compensation above the market average, to be discussed based on interview outcomes. Join us at TORRES as we embark on a journey to redefine the narrative of jewelry. If you believe you possess the qualities we are seeking, we encourage you to submit your CV along with a recent photograph and a brief video self-introduction to Torres.hrteam@gmail.com. Become a part of the TORRES team and be a part of crafting the future of luxury jewelry in Mumbai.,

As a Product Manager, you will play a pivotal role in driving the development and success of our products. Working closely with various teams such as engineering, design, marketing, and sales, you will be responsible for defining the product vision, strategy, and roadmap. Your primary focus will involve understanding customer needs, analyzing market trends, and ensuring that the product aligns with the overall objectives of the company. In the realm of Product Strategy & Vision, you will be tasked with developing and communicating a clear product vision and strategy. This will entail conducting market research, analyzing customer feedback to identify product opportunities, and defining product goals and success metrics that resonate with the company's objectives. Product Development will be a core aspect of your role, where you will collaborate with engineering, design, and other teams to define product requirements and specifications. Prioritizing features and enhancements based on business value, customer needs, and technical feasibility will be crucial, along with leading the product development process to ensure timely and high-quality delivery. Stakeholder Management will also be key, as you will serve as the main point of contact for all product-related inquiries. Communication of product updates and progress to stakeholders, including executives, team members, and customers, will be essential. Gathering feedback continuously from stakeholders to enhance the product will also be part of your responsibility. In the domain of Market & Competitive Analysis, staying informed about industry trends, the competitive landscape, and emerging technologies will be imperative. Analyzing competitors" products to identify strengths, weaknesses, and opportunities will help in shaping the product strategy effectively. Collaborating with marketing and sales teams to develop and execute go-to-market plans will be crucial in the Go-to-Market Strategy segment. Ensuring alignment and preparedness for product launches across all teams, monitoring product performance post-launch, and iterating as necessary will also be part of your duties. Maintaining a Customer Focus will involve a deep understanding of customer needs and pain points. Leveraging customer feedback to drive product improvements and new feature development will be essential. Data-Driven Decision Making will be a core competency required, where you will utilize data and analytics to make informed decisions about product direction and priorities. Tracking and analyzing key performance indicators (KPIs) to measure product success will help in refining strategies. For Qualifications, a Bachelor's degree in Business, Engineering, Computer Science, or a related field is required (an MBA or advanced degree is a plus). A minimum of [X] years of experience in product management or a related field is essential. A proven track record of successfully managing all aspects of a product throughout its lifecycle, strong problem-solving skills, excellent written and verbal communication skills, a solid understanding of user experience, technology, and business strategy, as well as experience with Agile development methodologies, will be advantageous.,

Job Description Job Title: Associate Channel Quality Analyst (Customer Service Agent) Location: Noida, India Job Type: Full Time, Permanent Shift Timing : Night Shift (7:15 PM IST - 3:45 AM IST, Corresponding to US Business Hours) Work Schedule: Hybrid This position requires to be within commuting distance to the Pearson VUE Noida office, however the role offers the flexibility to work primarily from home, Monday through Friday, on a shift start time in the late evening ending in the overnight hours schedule to accommodate the Americas region business hours. The Customer Service Agent, Channel Quality is responsible for providing customer service support to Pearson VUEs test centres in the Americas region through account maintenance, quality management, developing and maintaining effective relationships in order to influence a positive exam delivery, quality, security, and customer satisfaction, and compliance monitoring and training. Working closely with various teams like the Program Coordinators, Channel Care, Channel Sales, and Test Centre Personnel. The Channel Quality Specialist works assigned channel quality tasks to ensure satisfactory internal and external customer service. Duties include - Case Management Log in to the phone system to receive calls during scheduled department hours. Respond to incoming inquiries from test centres and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner. Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly. Ensure a case is created, correctly assigned, prioritized, and updated for every test centre or candidate issue brought to the departments attention (including those not assigned directly to you) Follow up on assigned cases through to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes. Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks. Document and follow up on complaints registered against test centres. Promptly escalate security incidents and other critical issues Audit Proactively monitor test centre compliance with policy, procedure, and performance requirements Audit test centre log sheets and other records to ensure operational compliance. Review test centre report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action. Corrective Action Work with test centres that are performing below standards to implement corrective action plans. Participate in test administrator training initiatives. Handle the suspension and closure of PVTCs as directed. Operations Maintain a comprehensive understanding of test centre policies and procedures and exam sponsor requirements for test delivery. Meet departmental key performance indicators (KPIs) Essential Experience And Qualifications Vocational experience in a similar environment. Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data. Ability to take responsibility for actions, a self starter who can work well in a dynamic and busy environment. Prioritization skills and experience of dealing with multiple projects in a structured way. Experience in a customer facing environment, where ensuring high levels of customer satisfaction is essential. Ability to establish rapport and deal with people at varying levels, both internally and externally. Excellent English communication skills, both written and oral. Ability to work in night shift (7:15 PM IST - 3:45 AM IST, Corresponding to US Business Hours) Ability to work in a team structure. Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Required Competencies Collaborative Working Commercial Awareness Commitment to Improving Quality Customer Focus Performance Maximization Effective Communication. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: TESTING CENTER Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Hybrid Req ID: 19207,

Job Description Title: Google Sales Play Support Executive Summary The Google Sales Play Support team is responsible for developing and delivering GTM (Go To Market) campaigns. An activation is a package of resources that include: sales plays, demand generation campaigns, incentives, learning and enablement modules, and post sales resources. The team collaborates closely with the North America, LATAM, EMEA, and Japan and Asia Pacific (JAPAC) regions to execute the activations with select partners. A key stakeholder involved in the rollout and execution of the activations with partners is the Google Cloud Activation Manager. The Google Cloud Google Sales Play Support is focused on the following priorities: Collaborate with the Global Sales Play team to prepare PDMs (Partner Development Managers) to introduce and drive execution of the Google Cloud activations with partners Track and report out partner engagement and revenue with the Google Cloud Sales Play initiatives Function as a conduit between PDMs and cross functional teams team to communicate key regional successes, challenges, and develop an action plan to continuously improve Collaborate with regional/local stakeholders to promote Sales Play campaign success and expand GTM activities across partner ecosystem Provide feedback or insights on regional partner activation execution with specific recommendations to improve the partner experience Engage with other regional Sales Play Managers to identify and implement recommendations to improve how the organization executes more efficiently at scale ---------------------------------- Google Sales Play Support Specifically the job responsibilities entail the following: Develop deep understanding of the partners business in region and identify which activations are relevant for partners to execute and adapt where necessary Prepare and train the PDMs to introduce Google Cloud activations successfully to partners and serve as the activation SME to the advisor teams Act as a proxy for the Global Activation team to identify key trends, concerns or opportunities and communicate these insights with actionable recommendations Communicate and drive adoption of the resources available to the Partner Advisors to drive success with Google Cloud activations Track and report out partner engagement and execution with Google Cloud activations Collaborate with other regional Activation Campaign Managers to identify best practices that improve execution effectiveness with Google Cloud activations and improve the overall partner experience Job Requirements The candidate should have the following experience: Minimum of 5-10 yrs of relevant experience working in a go-to-market capacity within SaaS domain Experience working with SaaS partners - specifically executing go-to-market activities at scale Customer focus - specific understanding of customer needs across a designated market/region - and how cloud infrastructure services address customer needs (ie. enterprise, corporate, mid-market as target customer segments) Good understanding of Cloud fundamentals (ie. Infrastructure services) Team building - Strong collaboration and communication skills with peers in multiple regions: North America, Latin America, Europe and Asia Have leadership skills to help direct the team and provide guidance on areas of opportunity Strong problem-solving skills Comfortable dealing with ambiguity Demonstrated ability to take ownership and execute with strong attention to detail Strong analytical skills (i.e., proficient with spreadsheet formulas and basic pivot tables) Solid communication skills (English) - specifically communicating to stakeholders - both senior and peers - business insights, recommendations or best practices that are supported by analytics or customer/partner data to improve activation execution or improve overall organization effectiveness #LI-VS5,