2066 Customer Focus Jobs - Page 14

As a Coordinator in operations at our company, you will be responsible for coordinating various areas such as Inbound, Outbound, Kitting, and more under the supervision of operations management. Your focus will be on maintaining Health, Safety & Environmental (HSE) practices by reporting hazards, complying with standards, and ensuring a safe work environment. You will play a crucial role in upholding quality standards by following work instructions, conducting quality checks, and addressing any issues to minimize cost and quality impacts. Additionally, your delivery tasks will involve receiving goods, sorting, labeling, packaging, and optimizing warehouse space. Effective teamwork through cl...

As an Assistant Sales Manager at Homesfy Realty Ltd, located in Kalyan / Dombivli, you will be part of a dynamic and fast-growing tech-enabled company in the organized real estate industry. Homesfy aims to simplify the home-buying process and ensure reliable, trustworthy, and hassle-free real estate transactions for customers like you. Our mission is to provide meaningful home solutions that enhance your home-buying experience and support your professional and personal journey with an efficient and empathetic approach. - Execute sales strategies and achieve sales targets as directed by Managers - Identify new business opportunities and nurture client relationships effectively - Collaborate w...

JOB PROFILE Position Relationship Manager Location Pan India Reports to Area Manager Category Institutional Sales Reporting Area Manager Level Assistant Manager Our Purpose At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be. Our Values Commitment Innovation Empathy Collaboration Transparency About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company ...

Summary Quality Suite Architect and Functionnal owner. Responsible for working in lock-step with application or domain leaders acting as a senior technical product manager to create a clear strategic direction that will be delivered by the product development team. You will work with the team and deliver a clear and descriptive set of requirements to enable the delivery of product features and functionality. Your priority is seamless integration and alignment of perspectives from a broad set of stakeholders including but not limited to: Customers, Process Owners, Enterprise Architects, Application Managers, Development teams and Technical Architects. Roles and Responsibilities Experience Int...

YOUR IMPACT: Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS: Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLAs and KPIs Utilize exceptional written and verbal communication ski...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

OVERALL PURPOSE OF THE ROLE: Troubleshoot the Locomotive technical Issues Ensure the Locomotive Availability Ensure the Locomotive Reliability RESPONSIBILITIES : Ensure troubleshooting on locomotive during Service Operations and Warranty according to state of art and best practice. Ensure validity and certification of relevant tools. Populate relevant failure data base (FRACAS, Railsys Light ,) Guarantee information flow within the trouble shooting team. Contribute to reliability growth and return of experience. Provide support in special cases (FMI ..) Respect EHS rules and any work related processes Qualifications & Skills: EDUCATION Minimum of engineering degree/diploma (Electrical) from ...

Eagleview , the leader in aerial imagery, is hiring a Sales Enablement Technician. We are a fast paced, energetic team driven by continuous process improvement. Were looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies. Overview We are seeking a Sales Enablement Technician to join our dynamic Eagleview team in India, reporting directly to the Vice President of Sales Enablement. In this role, you will support go-to-market teams and other departments by administering and developing the tech stack to meet diverse business needs. Your primary responsibilities will include managing and ...

ROLE PURPOSE & OBJECTIVE This role is responsible for acquiring new current account customers from the open market and cross-selling of products/services as per the profile & need of the customers. This role drives the current account business for the respective branch and ensure the CA targets for the branch is met. The incumbent provides service to NTB current account customers. This role also handles cross selling of QR & POS and is accountable for adherence to compliance and regulatory norms. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE CA Numbers: 5 to 8 Current accounts (based on vintage) CA Values: 9 lacs to 15 lacs incr. CA value (based on vintage) TPP Wgt Premium: 0.40 lacs to...

Your future role Take on a new challenge and apply your project management expertise in a dynamic and innovative field. Youll work alongside collaborative, detail-oriented, and driven teammates. You'll play a pivotal role in ensuring the operational success of train projects, delivering on Quality, Cost, Delivery, and Performance (QCDP) objectives. Day-to-day, youll work closely with teams across the business, including Industrial, Production, Technical, Supply Chain, Quality, and Sourcing departments, while also coordinating with external stakeholders like customers, partners, and suppliers. Youll lead the operational project team to align with contractual requirements, engage in problem-so...

INTERNAL Industrial Quality Loco Operation EXTERNAL Indian Railways (Customer) OVERALL PURPOSE OF THE ROLE: Troubleshoot the Locomotive technical Issues Ensure the Locomotive Availability Ensure the Locomotive Reliability RESPONSIBILITIES: Ensure troubleshooting on locomotive during Service Operations and Warranty according to state of art and best practice. Ensure validity and certification of relevant tools. Populate relevant failure data base (FRACAS, Railsys Light ,) Guarantee information flow within the trouble shooting team. Contribute to reliability growth and return of experience. Provide support in special cases (FMI ..) Respect EHS rules and any work related processes Qualification...

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team pr...

Kwikpic is a fast-growing SaaS platform designed to simplify digital content management and sharing. Our goal is to empower businesses and individuals to manage their media efficiently while enhancing collaboration and engagement through our innovative cloud-based solutions. Job Location: Kolkata / Mumbai Hybrid Working\ Qualification: Any Graduate (Technical background preferred) Relevant Industry: SaaS / Cloud / Subscription-based Product Companies Key Skills: Customer Support, Customer Success, Communication Skills, CRM, SaaS Support, Cloud Support Job Description / Responsibilities: Provide timely and professional assistance to customers via email, chat, and phone, resolving technical an...

Job Title: DGM - Customer Success Experience: 10-15 years Location: Gurugram (5 days working from office) Industry Exposure B2B/Enterprise This person will be responsible for designing, developing, and delivering end-to-end technical and business solutions aligned with client needs and organizational goals. The role involves collaborating with cross-functional teams including product, engineering, sales, and operations to ensure the proposed solutions are technically sound, cost-effective, and scalable. The Solution Manager will play a key role in pre-sales, solution design, and ongoing customer success to ensure long-term value realization. Role & responsibilities Understand client business...

Job Overview: The CRE will be responsible for building and maintaining strong relationships with healthcare institutions, supporting the implementation and adoption of our Hospital Information Management System (HIMS) software, and ensuring a seamless customer experience throughout their journey with our software solutions. As a CRE, you will work directly with healthcare providers and clients to understand their needs, offer support, and help them maximize the value of our software. You will act as the primary point of contact for clients, ensuring that they receive timely support and that their requirements are addressed efficiently. Key Skills and Qualifications: 1. Educational Background...

You will be working as a Tele-caller and Sales Consultant in a challenging environment with a diverse range of projects and clients. Each project will provide you with unique challenges, helping you to learn and grow in your role continuously. If you believe you have the required skills and expertise, we encourage you to submit your CV to hr@eceltic.ie. - Persuasion and telephone sales - Maintaining a strong customer focus - Data entry - Understanding and selling to customer needs - Demonstrating effective closing skills - Leveraging telephone skills - Maintaining organization - Bringing high energy levels to the role - Demonstrating persistence - Continually expanding product knowledge - In...

As a Growth Leader in Sales & Business Development at Cummins Authorized Dealership, your role will be crucial in driving sales, expanding market presence, and strengthening customer relationships. Your extensive experience in OEM/Dealerships, particularly in construction applications and the automobile segment, will be essential for success in this position. **Key Responsibilities:** - Identify and develop new business opportunities within the assigned territory. - Generate leads, qualify potential clients, and convert them into long-term customers. - Drive sales for all lines of business and ensure revenue targets are met. - Develop strategic sales plans to enhance market penetration and c...

As the Zonal Business Head, you will lead sales operations in your assigned region, focusing on growth strategies and ensuring market dominance. Your responsibilities will include acquiring, managing, and nurturing relationships with Category B and C real estate developers and brokers. - Provide strategic oversight for sales operations - Lead and mentor the sales team - Manage and enhance relationships with key stakeholders - Drive product development initiatives - Demonstrate industry expertise in real estate sector - Minimum 6 to 8 years of B2B or corporate sales experience - Experience in real estate is preferred but not mandatory - Track record of successfully managing a minimum of 30 cr...

As a software developer in this role, you will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at clients" end. This involves ensuring the software meets 100% quality assurance parameters. Your key responsibilities will include: - Understanding product/software requirements and design - Developing software solutions and investigating problem areas - Facilitating root cause analysis and identifying ways to improve system performance - Collaborating with functional teams, systems analysts, and project managers - Performing coding and ensuring optimal software/module development - Determining operational feasibility a...

Customer Retention Manager Pune / Bangalore (Work From Office) Are you someone who thrives on taking ownership, solving complex customer challenges, and turning every interaction into a lasting relationship? At Netcore Cloud , were looking for passionate problem-solvers who want to make an impact in a global, fast-growing SaaS environment. About Netcore Cloud Netcore Cloud is a global leader in AI-powered marketing technology and customer engagement platforms , empowering over 6,500 brands across 40+ countries to create personalized, meaningful customer experiences. Trusted by names like Walmart, Unilever, Dominos, ICICI Bank, Myntra, and Airtel , we deliver intelligent customer journeys acr...

Customer Experience Manager (CXM)As a CXM youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales...

Summary The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business. The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as requ...

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Account Management, Customer Success Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Customer Success Manager (CSM) develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are rec...

Role Overview: Happiest Minds is seeking a dynamic and experienced Vice President with a strong background in education technology and digital transformation. The ideal candidate will bring 20 to 25 years of experience in leading operations, driving P&L growth, and successfully implementing go-to-market strategies. This leadership role will require a strategic thinker with a proven track record of customer success, product engineering, service delivery, and operations management in the EdTech domain. EdTech (Educational Technology), refers to the use of technology to facilitate, enhance, and transform learning, teaching, and education management. It encompasses a wide range of tools, platfor...

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives Our 160,000 employees thrive in more than 100 countries From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment, The Product Owner is responsible for defining Stories, providing definition of done and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team (wher...