2066 Customer Focus Jobs - Page 13

As a customer service representative, your role involves handling both inbound and outbound calls. Your responsibilities include answering incoming customer calls, making outgoing calls to new and existing customers for sales, follow-ups, and market research, providing clear information about products and services, resolving customer complaints professionally, maintaining accurate records in a CRM system, collaborating with sales and support teams to enhance customer experience, and adhering to company policies and procedures. Key Responsibilities: - Handle Inbound Calls: Answer incoming customer calls, provide information, resolve issues, and offer support. - Make Outbound Calls: Initiate c...

As a Software Developer at the company, you will play a crucial role in designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end, ensuring they meet 100% quality assurance parameters. - **Role Overview:** You will be instrumental in understanding the requirements and design of the product/software. Your responsibilities will include developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance and availability. Additionally, you will be required to analyze client requirements, collaborate with functional teams, and confer with project managers to ...

Role Overview: You will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at a client end, ensuring they meet 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle - Facilitate root cause analysis of system issues - Identify ideas to enhance system performance and availability - Analyze client requirements and convert them into feasible designs - Collaborate with functional...

Experiece -8 to 15 yrs Location : Trivandrum / Kochi Work Mode :Hybrid Immediate joiners preffered Project Management: Planning: Develop comprehensive project plans that outline tasks, timelines, and resource requirements. Scheduling: Create and manage project schedules to ensure timely completion of milestones. Risk Management: Identify, assess, and mitigate project risks to minimize potential issues. Technical Expertise: Understanding of Technology: Possess a solid understanding of the technologies involved in the project. Problem-solving: Ability to analyze and solve technical problems that may arise during the project. Quality Assurance: Ensure that the technical deliverables meet qualit...

Job Summary Strategy Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Customer Experience Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, I...

The ideal candidate possesses a proven track record in establishing and nurturing strong relationships with schools, universities, and colleges across the country. .

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrat...

Opportunity for Manager-Patient Experience for our Hospital in Mahim. Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience management Experience: Minimum 10-15 years working in a Healthcare organization or Hospitality field. Job Requirement: Patient management: The ability to foster a safe, comfortable experience for all patients, as they receive the treatment they need in a controlled healthcare setting. Interpersonal communication: The ability to correspond effectively with care providers, organizational executives, patients, patient family members. Data reporting: The ability to relay ...

Develop & execute sales strategy to meet targets. Lead, train & motivate sales team. Build strong ties with hospitals & distributor. Analyze markets, identify opportunities and align with cross-functional teams to boost growth & customer satisfaction Required Candidate profile Location: Delhi, Kochi, Hyderabad, Vizhak. Bachelors degree in Business Marketing or a related field. 1-5 years of experience in sales management. Willingness to travel within the assigned region. Perks and benefits Travel Allowance. Mobile & internet reimbursement.

Develop & execute sales strategy to meet targets. Lead, train & motivate sales team. Build strong ties with hospitals & distributor. Analyze markets, identify opportunities and align with cross-functional teams to boost growth & customer satisfaction Required Candidate profile Location: Delhi, Kochi, Hyderabad, Vizhak. Bachelors degree in Business Marketing or a related field. 1-5 years of experience in sales management. Willingness to travel within the assigned region. Perks and benefits Travel Allowance. Mobile & internet reimbursement.

You ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact Responsibilities: Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes Own regional performance metrics NRR, churn, retention, and account growth Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence Build and implement customer success strategies that enhance adoption, satisfa...

Meet the Team As part of the Premium Services Team you are at the center of driving customer outcomes for Cisco''s multi-architecture portfolio. Exciting opportunity to work on large transformational deals and Services EAs Your Impact Subject matter expert on Technology & cross-Architecture solutions/Services. Understand customers technology landscape (Applications/Infra/Architecture) well & are able to play an advisory role to account teams & customers. You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships. You have ...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ignition Application Administrator Position: We are seeking a highly motivated Ignition Application Administrator to join the Enterprise Services Data team. Working very closely with peer platform administrators, developers, Product/Project Seniors and Customers, you will play an active role in administering the existing analytics platforms. Yo...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. TitleIgnition Application Administrator Position: We are seeking a highly motivated Ignition Application Administrator to join the Enterprise Services Data team. Working very closely with peer platform administrators, developers, Product/Project Seniors and Customers, you will play an active role in administering the existing analytics platform...

Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company's reputation

Role Program Manager Large Banking Digital Transformation Program Domain Core Banking/Payments / Mobile Banking / Internet Banking Working week 5 days in a weeek , 1st and 3rd Saturday working as per the norms. Role & Responsibilities Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions. To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight. Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues th...

About the Role This role reports directly to the founders. The charter for this role includes : This role will: Lead the overall product roadmap for the company, lead analyses of the competitive environment, customers and product metrics to determine the right set of features to develop Develop a comprehensive product roadmap to deliver on business goals Drive product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements Work cross-functionally and with the Product Development team to bring features live to the site Clearly communicate product benefits to our users and internal stakeholders Partner with Go-To-Market (Product Ma...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

-Providing technical support via phone,email,chat -Troubleshooting technical issues related to software & platform -Documenting customer issues & solutions in ticketing system -Collaborating with other technical support teams & resolve complex issues Required Candidate profile -Conducting research & identifying solutions to new technical problems -Maintaining & updating technical knowledge base & documentation -Escalating issues to higher-level support teams when necessary

Make outbound calls to customers to confirm service visits. Verify and update customer information in the CRM Communicate clearly and professionally to ensure customers understand the appointment details. Handle basic customer queries

Nature of workResponsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain EM works closely with CRM and Delivery Head to meet the business goals and targets Role definition: Business Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) Positioning Newgens Product and/or services to the customers Identify continuous growth opportunities for new business as per account expansion target Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional ...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrat...

Your Impact : OpenText has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the worlds top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.Sr. Technical Support Specialists along with ECM (Content Manager ) experience , are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical le...

Role Overview: As a Senior Global Business Operations Specialist at NTT DATA, you will be an advanced subject matter expert responsible for managing and providing expertise on the delivery of Global Business Services (GBS) services. Your role involves building effective relationships with GBS customers, promoting a shared ethos of customer focus and service excellence, and ensuring that service agreements are clearly understood and upheld. You will also be responsible for holding regular review meetings with internal and external stakeholders, employing a data-driven approach to performance management, and establishing and managing agreed SLAs with GBS customers. Additionally, you will repor...