742 Customer Focus Jobs - Page 13

As a member of our team, you will be responsible for performing Delta Refresh on a daily basis. Handling queries efficiently through our ticketing tool within the specified Turnaround Time (TAT) related to OSWALD and Park & Post will be a key part of your role. Your analytical skills will be put to the test as you analyze and provide solutions for queries regarding Journals, ICO Agreement, etc. Approving Application Access requests and supporting the team with Authorization metrics queries will be crucial tasks. You will also serve as the Single Point of Contact (SPOC) for User Acceptance Testing (UAT) during new releases, ensuring a smooth transition. During month-end processes, you will supervise Mass Reversals and manual performance if necessary. Additionally, overseeing Automated Jobs related to Month-end activities such as Capex Settlement, Depreciation, PO Settlement, Discount rate check, and Profit in Stock will be part of your responsibilities. Clearing Jobs in SAP, conducting Balance Sheet Reconciliations, and performing GL Clearing at month-end are tasks that you will be handling diligently. Your personal abilities should include effective collaborators management, process expertise, and continuous improvement mindset. You should be able to thrive in a deadline-driven environment, demonstrating a strong customer focus to cultivate relationships with internal and external stakeholders. Being hardworking, flexible, and detail-oriented are qualities that will contribute to your success in this role. This is a Regular position based in Gurugram with a job posting start date of 2024-08-25.,

As a cook in our cloud kitchen, you will play a vital role in the preparation of a diverse range of dishes following set recipes and ensuring top-notch food quality and hygiene standards are consistently met. Your ability to thrive in a fast-paced environment and maintain the efficiency of our kitchen operations will be key to your success. Your responsibilities will include preparing and cooking menu items with precision, adhering to quality standards and customer preferences. It is essential to work efficiently to meet order timelines, ensuring prompt delivery of food items. Maintaining high standards of food quality, taste, and presentation is a crucial aspect of your role. Compliance with food safety and hygiene regulations is of utmost importance. You will be required to follow proper food handling, storage, and sanitation practices. Additionally, assisting in managing kitchen inventory, including monitoring stock levels and ensuring timely replenishment of ingredients, will be part of your duties. Collaboration with the kitchen team is essential for smooth operations. You will work closely with your colleagues, including aiding in the training of new team members. Flexibility is key in this role, as you may be required to perform various kitchen tasks as needed, such as cleaning and dishwashing duties. Your focus on customer satisfaction is paramount. Ensuring that all dishes are prepared and presented to meet customer expectations is a vital aspect of your responsibilities. This role requires a Full-time, Permanent, Fresher who has completed Higher Secondary (12th Pass) education and possesses at least 1 year of cooking experience. If you are looking for a challenging yet rewarding opportunity in a dynamic kitchen environment, we invite you to apply for this position.,

You will be working for a New Age Wealth Management Corporate with a PAN India presence, hiring for the role of Strategic Partnership and Alliances. As a core leader in the sales function, your role will involve developing institutional relationships that contribute to the client's growth objectives and mission. This includes fostering specific business relationships as well as broad strategic alliances with various partners. Your main responsibilities will include developing and implementing the partnerships and alliances strategy in India, aligning it with the client's overall goals. You will be tasked with identifying and onboarding strategic partners to expand the client's footprint in the region. Additionally, you will need to create a systematic approach to identify, target, and recruit key national and regional partners to achieve revenue targets and partner recruitment goals. Collaboration with Marketing will be crucial to creating demand generation programs and campaigns that boost partner revenue. You will also be responsible for expanding existing relationships and supporting partners with effective go-to-market strategies. Evangelizing partnerships and joint value propositions with sales teams will be essential to drive awareness, collaboration, and minimize sales conflicts. To excel in this role, you should have at least 8 years of experience, with 3-4 years specifically in driving partnerships and alliances. Demonstrated leadership skills and experience with D2C platforms in India are required. Extensive experience in working with partners, channels, and integrators to build strategic programs that enhance awareness, demand, and sales is crucial. You should possess the ability to inspire, communicate persuasively, overcome obstacles, and lead people effectively. A strong customer and partner focus, along with the ability to establish and nurture long-term relationships that drive revenue, will be key to success in this role. Existing relationships with target partners would be advantageous. Your experience in dealing with fast-paced environments and the capability to make an immediate impact will be essential. Moreover, your expertise in leading and collaborating with cross-functional teams will be highly beneficial in this position.,

The role of Logistics Coordinator at Cummins Inc. involves coordinating operations in various areas such as Inbound, Outbound, and Kitting under the direction of Operations management. You will be responsible for ensuring Health, Safety & Environmental (HSE) standards are adhered to, including reporting hazards, using personal protective equipment, and promoting a safe working environment. In terms of Quality, you will follow standard work procedures, raise any quality issues, perform quality checks, and identify non-conforming material. Additionally, you will be involved in handling Delivery operations, which includes receiving goods, sorting, labeling, packaging, and shipping products efficiently. Teamwork is crucial in this role, as you will need to communicate effectively with your team and support teams, participate in training, and actively seek ways to improve processes and employee development. Maintaining a clean and orderly work area, as well as collaborating with peers and support staff for equipment maintenance, are also part of your responsibilities. To excel in this role, you should have experience in logistics, warehousing, and 3rd Party Logistics (3PL) provider management. Proficiency in warehouse inventory control, pack and ship applications, and knowledge of Power BI are desirable. Strong collaboration, communication, and customer focus skills are essential for success in this position. Additionally, holding yourself and others accountable, making good decisions, and driving results are key attributes required for the role. The ideal candidate will have a high school diploma or equivalent experience, with a preference for a college or university degree in Business, Engineering, or a related field. Proficiency in Microsoft applications and advanced computer skills are necessary, and experience in logistics and warehousing, as well as handling invoicing and dispatch tasks, will be beneficial. Flexibility to work in shifts and effective manpower handling skills are also important for this position.,

You will be a part of the dynamic and driven team at Curonn as a Business Development Executive. Your main focus will be on driving the growth and expansion of Client Acquisition. This role requires strategic thinking, excellent communication skills, and the ability to nurture strong client relationships. Your responsibilities will include acting as the primary communication channel between clients and management, monitoring scheduled appointments, conducting presentations for clients, and planning, developing, and executing various offline and online marketing campaigns. To qualify for this position, you should have a Bachelors/Masters degree in Business Administration, marketing, Healthcare Management, or a related field. A minimum of 1-3 years of experience in business development, sales, or partnership management, preferably in the healthcare industry, is required. You should possess excellent interpersonal and communication skills, be highly organized with strong attention to detail, and have the ability to manage multiple projects simultaneously. A proactive problem-solving approach, strong analytical skills, and creativity are essential qualities for success in this role. Key features of this position include B2B Client Engagements, Communication, Presentation, and Travel. In return, you can expect a competitive salary with performance-based bonuses, a comprehensive health benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment.,

You are an experienced and visionary Senior AI Product Manager with a focus on Generative AI. Your main responsibility will be to lead the development and growth of AI-powered products by leveraging advanced Generative AI technologies, such as deep learning models and large language models. You will collaborate closely with cross-functional teams including data scientists, engineers, and business stakeholders to bring cutting-edge AI products from concept to market. Your key responsibilities will include defining the strategic vision for generative AI products, overseeing the entire product lifecycle, working closely with cross-functional teams to integrate generative AI capabilities, conducting market research, leading user research, using data analytics for decision-making, ensuring ethical AI development, providing mentorship and leadership, and collaborating with internal and external stakeholders. To qualify for this role, you should have at least 8 years of experience in product management, with a minimum of 3 years focused on AI or Generative AI products. You should have a deep understanding of generative AI technologies such as GPT, GANs, or other deep learning-based models, and familiarity with tools like OpenAI and Hugging Face. Strong leadership, analytical thinking, customer focus, communication, and project management skills are essential. A technical bachelor's degree is required, and an advanced degree is a plus. Preferred qualifications include experience in building AI applications that create content, working with advanced AI/ML tools, familiarity with AI ethics and data privacy regulations, proven ability to drive personalization features using generative AI, and experience scaling generative AI products from prototype to commercial success. If you are passionate about AI product management, have a strong technical background, and are interested in leading innovative AI projects from conception to market success, this role may be the perfect fit for you.,

Responsibilities: * Manage client relationships, drive sales growth * Collaborate with cross-functional teams on project delivery * Meet revenue targets through effective communication Health insurance

1. Sales Planning and Volume Management: Develop and implement sales targets and forecasts to ensure optimal performance. Manage billing volumes and retail volumes in alignment with forecasted demand while maintaining a strong focus on working capital efficiency. 2. Market Share Growth and Dealer Network Expansion: Identify opportunities to gain market share by setting actionable targets and implementing strategies. Expand the dealer network by onboarding new outlets and ensuring their profitability through adequate manpower and productivity management. 3. Strategic Sales Enablement: Leverage sales enablers such as corporate, rural, and exchange programs to drive growth. Collaborate with finance partners to implement special schemes and improve sales volumes. 4. Customer Experience Excellence: Ensure sales and pre-sales customer experience (CX) parameters align with established benchmarks to deliver superior customer satisfaction. 4. Future Sales Planning: Strategize for upcoming sales cycles (N+1 month) while anticipating industry trends and identifying growth opportunities. Formulate competitive strategies to outperform rivals and create a strong regional presence. 5. Financial Optimization: Manage interest costs by maintaining stock levels below 30 days and optimize sales expenses, including market discounts. Monitor sales break-even (SBE) to ensure profitability. 6. Accessories and Allied Sales: Drive the sale of accessories to enhance revenue streams and complement the core product portfolio. 7. Team Leadership and Development: Lead, coach, and mentor team to ensure effective execution of strategies. Foster a culture of accountability, collaboration, and continuous learning within the team. 8. Territory Management and Performance Reviews: Conduct regular reviews with territories based on their potential and performance. Ensure optimal allocation of resources to maximize regional outcomes. Role & responsibilities Preferred candidate profile

If you are a project procurement and strategic sourcing professional seeking a career opportunity, Emerson has a compelling offer for you! The Engineer/Senior Engineer Sourcing and Purchasing role will involve managing project buyouts and services for MSOL Products. In this role, your responsibilities will include supporting sourcing roles by sourcing and managing third-party supplier products and services to ensure on-time delivery according to customer needs, collaborate with suppliers to develop and improve products and processes, support the implementation of Buyout Commodity Sourcing programs, review customer COO requirements, and ensure important item attributes are properly set up and maintained in the system. Additionally, you will be responsible for backup purchasing activities such as issuing timely Purchase Orders, monitoring purchase order statuses, collaborating with various functional teams and internal customers, supporting customer order inspections, coordinating multiple supplier deliveries, generating reports to track metric performance, and adhering to workplace safety rules. To excel in this role, you should have a minimum of 5-7 years of experience in a manufacturing environment, strong communication skills, effective negotiation skills, proficiency in Microsoft Office, strong risk management and problem-solving skills, ability to prioritize tasks, focus on customer needs, and manage complex situations under pressure. Knowledge of sales and purchasing contract terms, familiarity with mechanical standards, and a degree in Engineering are preferred qualifications. You will be accountable for coordinating with the sales/inside support team and suppliers, releasing Purchase Orders according to demand and lead times, negotiating prices for Buy Outs, resolving supplier non-conformances, evaluating and approving new suppliers, and performing additional tasks as assigned. You may also supervise other procurement staff and maintain relationships with internal and external stakeholders. At Emerson, you will be part of a workplace culture that values every employee, fosters innovation, collaboration, and diverse perspectives. The company is committed to ongoing career development, inclusive culture, competitive benefits plans, employee wellbeing, and a variety of medical insurance plans. Emerson is a global leader in automation technology and software, dedicated to making the world healthier, safer, smarter, and more sustainable. If you are a strategic procurement professional with a strong background in sourcing and supplier management, this role offers an exciting opportunity to contribute to Emerson's mission of driving innovation and growth. Join us in making a positive impact across various industries and countries. Let's go, together!,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As a Network Architect Engineer (Senior) in the Office Connect team, you will be responsible for validating, lab testing, certifying, and working with Network, Infosec, Legal, and vendors group to provide Wi-Fi technology solutions and improvements to guarantee the Office Connect Network portfolio meets business strategy and needs. These solutions will be supported by various WAN, LAN, WLAN, DC, or overall NW infrastructure. Your role involves designing and validating Wi-Fi technology solutions, collaborating with cross-functional teams, overseeing the deployment of network technologies, providing consultancy services, and acting as a Level 4 escalation point for operational issues within the network portfolio. Key Responsibilities: - Be the office connect POC and trusted advisor for support vendors, infosec, legal, and security teams - Drive architectural design for LAN and Wi-Fi technologies to ensure scalability, performance, and security - Provide L4 escalation support for data network services across the global Ernst & Young environment - Diagnose, troubleshoot, and resolve complex network issues - Develop and maintain comprehensive documentation and standards for network configurations and practices - Stay ahead of technological advancements in networking to recommend and integrate cutting-edge solutions Analytical Responsibilities: - Review and recommend network-related hardware and software technologies, designs, and services - Evaluate and recommend different types of network-related hardware and software - Utilize advanced analytics to monitor and assess network health, performance metrics, and usage patterns - Leverage data from network monitoring tools to make informed decisions on network upgrades and optimization strategies To qualify for the role, you must have: - 12+ years of experience in Network Design or Architect teams - A bachelor's degree in computer science/engineering or a related discipline - Advanced skills in planning, designing, and troubleshooting complex network environments - Strong interpersonal and team working skills - Data-guided, analytical approach with the ability to formulate insights into action - Excellent understanding of Office Connect product portfolio Ideally, you'll also have: - Industry accreditation like CCNA R&S, CCNP R&S, CCNA Wireless, CCNP, Meraki Wireless certifications - Ability to work and team with a multitude of different people within and outside of IT - English language skills - excellent written and verbal communication EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Join us in providing trust through assurance and help clients grow, transform, and operate in today's complex world.,

The Logistics Executive is responsible for overseeing and managing the end-to-end warehouse operations, ensuring the smooth and efficient storage & movement of goods, raw materials, and finished products. You will be involved in coordinating shipments, managing inventory, optimizing transportation routes, and working with various internal and external stakeholders to ensure timely delivery and cost-effective solutions. Your job duties/responsibilities may include, but are not limited to general warehouse duties such as stock receiving, inbound cargo inspection, putaway, picking & packing, etc. It is essential to ensure that all inventory transactions are completed within the timeline and maintain stock accuracy. You will also need to uphold and file related documentations on time and accurately, including delivery orders, shipping documents, and inventory records. You will be responsible for developing and managing transportation schedules for deliveries and shipments, monitoring shipments from origin to destination, identifying opportunities to reduce warehousing costs, and continuously evaluating warehouse processes for inefficiencies to implement improvements. Additionally, preparing and submitting regular reports on warehouse utilization, inventory, stock movements, slow-moving/now-moving materials, and replenishment stock reports will be part of your role. Your responsibilities will also include supervising daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service. You will schedule and oversee the warehouse team, manage the flow and quality of work to maximize efficiency, and minimize overtime. It is crucial to inspect equipment, tools, and machinery regularly and oversee general maintenance when necessary. To qualify for this role, you should have 3 to 5 years of experience in Warehousing & Logistics, proficiency with warehouse procedures and policies, logistics knowledge in transport, customs, export, warehousing, distribution, packaging, etc. Fluency in English is required, and knowledge of any other language is beneficial. Excellent communication, interpersonal, collaboration & presentation skills, problem-solving skills, leadership qualities, customer focus, and teamwork are essential. You should be able to deliver effective feedback, both written and verbal, and manage multiple warehouses globally. In terms of IT literacy, you should be proficient in MS Office (Word, Excel, Outlook, Teams & PPT), TMS system, and Tally.,

As a Senior Specialist, Product Management-Technical within Mastercard's Transfer Solutions, you will play a crucial role in defining initiatives, elaborating features, and managing the development and delivery of capabilities that support the Product team roadmap. Your responsibilities will focus on ensuring competitive differentiation, alignment with key Mastercard priorities, and the overall integrity of the Cross-Border Services vision. Collaboration will be key in this role, as you will work closely with cross-functional global stakeholders such as Product Strategy, O&T/Technology teams, Service and Network Management, both internal and external. Your primary objective will be to define the specifications of the cross-border product capabilities and contribute to the success of the Product Platform team within the PM-T guild. Your day-to-day tasks will involve working with Delivery managers, Product managers, Software engineers, User experience leads, and internal customers to define business requirements, specifications, user experience, and API strategy for platform building blocks. You will participate in joint solution design with O&T/Technology teams, ensure architecture reviews align with standards, decompose requirements into user stories, prioritize backlogs, define acceptance criteria, and produce necessary artifacts for internal customers. Having a deep understanding of the functionality, architecture, dependencies, and runtime properties of the systems supporting platform products will be essential. You will encourage innovation, promote re-use of building blocks, and contribute to the continuous improvement of internal and external customer experiences. To excel in this role, you should possess 5-8 years of product development/business analysis experience, familiarity with agile delivery methodologies, and experience in defining and building cloud-native software products at scale. Strong communication skills, the ability to operate independently, and a track record of data-driven decision-making are crucial. Experience in FX, SWIFT, ACH systems, or within a banking environment is advantageous. Your success will be measured by your ability to dive deep into product operations, make data-driven decisions, communicate effectively with various stakeholders, and lead with accountability, urgency, and passion. Your commitment to information security and adherence to Mastercard's security policies will be essential in safeguarding the organization's assets and information. As a Senior Specialist in Product Management-Technical at Mastercard, you will have the opportunity to contribute to the growth and success of the Cross-Border Services, while continuously innovating and delivering value to both internal and external customers.,

As a B2B Sales Executive at ITology Inventor Private Limited, your main responsibilities will include approaching exporters, manufacturers, and service providers to promote Internet Marketing products such as Websites, SEO, Software, and more. You will be in charge of generating and managing leads, meeting with 3-4 clients daily, and achieving sales targets by acquiring new clients and expanding relationships with existing ones. Your role will also involve acting as a liaison between customers and internal support teams to ensure top-notch service delivery and collaborating with colleagues to deliver excellent customer service while fostering strong and trusting relationships with clients. To excel in this role, you must possess skills such as corporate selling, quick problem-solving abilities, the capacity to work both independently and as part of a team, effective communication, comprehension, and active listening skills. You should have a positive and enthusiastic attitude, be resilient in the face of rejection, and demonstrate a customer-centric and result-oriented approach. Building instant rapport with customers, being a good motivator, and exuding confidence are also crucial attributes for success in this position. The ideal candidate for this role should be between 18 to 25 years old and hold a Bachelor's degree in BMS/BBA Marketing or any other field at the undergraduate level, and a Master's degree in MMS/MBA Marketing at the postgraduate level. Additionally, you should be passionate about corporate selling and B2B marketing and have 0-2 years of relevant experience. This full-time position offers a monthly salary ranging from 18,000.00 to 22,000.00, along with great incentives. The job location is at 102, Reliable Plaza, Thane-Belapur Road, Near Airoli Station, Airoli (E), Navi Mumbai. The role entails fieldwork in the corporate sales domain within the Internet/Ecommerce industry. If you meet the specified qualifications and are enthusiastic about this opportunity, please contact us at 09699772471 to schedule a walk-in interview at the provided location. We look forward to potentially welcoming you to our dynamic team at ITology Inventor Private Limited, where your skills and passion for sales and customer service can thrive in a vibrant and rewarding environment.,

You will be responsible for managing all customer interactions according to the assigned roster, demonstrating ownership during customer calls, and responding to customers in a professional manner using appropriate language. Your approach should be solution-based, aiming to educate customers whenever possible. It is essential to keep your product, system, process, and policy knowledge up to date. You must adhere to scheduled shifts, timings, and activities, capturing relevant customer details during interactions and resolving queries within agreed timelines. Additionally, managing outbound campaigns based on business requirements and focusing on increasing, developing, and retaining the customer base through relationship building and service are key aspects of this role. Adherence to contact center policies, procedures, code of conduct, and legislative requirements is crucial. Skills and Competencies required for this role include proficiency in the local language, basic computer knowledge, problem-solving abilities, customer-centric mindset, technical orientation, attention to detail, and a service-oriented approach. This is a full-time position with benefits such as health insurance and Provident Fund. The job entails working in rotational shifts and requires a Bachelor's degree (Preferred). Proficiency in English is preferred, and the work location is in-person.,

Are you passionate about improving capabilities, efficiency, and performance Are you interested in Configuration and Software Administration Be part of a successful team! A leader in the oilfield services industry, Baker Hughes offers opportunities for qualified individuals who want to grow within a high-performance organization. Their leading technologies, applied safely and effectively, create value for customers and shareholders. As a CPQ Technical Product Manager, you will collaborate with functional and technical teams to drive horizontal initiatives aligning with the overall CPQ roadmap. You will partner with the Commercial DT Product Delivery team to deliver Configurations, Pricing, or proposal generation programs. Additionally, you will be responsible for driving PMO engagement and finances for CPQ and other Global Operations DT programs, defining and implementing a strategic product roadmap, and partnering with data & ERP teams for data integration projects. You will execute technical projects to deliver high-quality outcomes to internal customers and ensure project management practices are followed and improved as needed. Working with cross-functional teams, you will prioritize continuously based on customer needs, manage budgets, and engage frequently with the development team. Furthermore, you will demonstrate superior persuasion and influencing skills, excel in business acumen, and stay updated on industry trends. To be successful in this role, you should have experience in an enterprise environment with data management and analytics responsibilities, familiarity with CPQ and ERP technologies, finance management proficiency, Agile engineering experience, and knowledge on technical topics such as caching, APIs, data transfer, scalability, and security. You should be a strong team player, have global work experience, possess analytical and problem-solving skills, be change-oriented, and have exposure to reporting tools like Power BI and Tableau. The role offers flexible working patterns to accommodate individual preferences while ensuring responsiveness to global customers and meeting annual targets. Baker Hughes prioritizes the well-being and development of its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, financial programs, and additional benefits. Join Baker Hughes, an energy technology company driving innovation and progress in over 120 countries. If you are looking for an opportunity to make a real difference in a company that values innovation and progress, consider joining the team at Baker Hughes and play a part in taking energy forward.,

You will perform skilled activities to support manufacturing business needs, utilizing appropriate tools and machinery with limited guidance. It is essential to adhere to safety protocols when working with electricity and industrial equipment. In terms of Health, Safety & Environmental (HSE), you must stop work and report any major injury hazards promptly. It is crucial to report work-related injuries, illnesses, incidents, and hazards, as well as comply with HSE standards and regulations. Using personal protective equipment, promoting interdependence, and engaging in HSE training are also key responsibilities. Moreover, you should recognize how your work may impact the environment and work towards minimizing negative effects. Regarding Quality, you will uphold high standards of workmanship, support equipment uptime and downtime analysis, and work in alignment with diagrams, sketches, and operation manuals. Providing feedback into the Preventive Maintenance system, following process documentation and quality procedures, and conducting quality inspections are also part of your duties. In terms of Delivery, you are expected to perform skilled activities according to defined roles, demonstrate competency in core work skills, repair and maintain equipment, and document maintenance activities. Additionally, maintaining a clean work area, performing routine housekeeping tasks, and supporting peers to identify and reduce manufacturing constraints are essential. Teamwork is vital, requiring effective communication with the team and support staff, completion of training aligned with business requirements, and active participation in continuous improvement activities. You should collaborate with local Total Productive Maintenance (TPM) teams to enhance quality, safety, processes, material flow, and employee development. The ideal candidate should possess skills such as collaboration, effective communication, customer focus, decision-making, nimble learning, driving results, self-awareness, safety control, health and safety fundamentals, and manufacturing knowledge. Education requirements include a high school diploma or equivalent, while experience in SIEMENS TIA portal, servo drive handling, basic logic building, LOTO, HIRA, machine safety, problem-solving techniques, cost-saving techniques, and teamwork is preferred. This position falls under the Manufacturing category at Cummins Inc., with the role category specified as Shop. The job ID is 240005HG, and a relocation package is available for this position.,

As a Product Owner at Antier Solutions Pvt Ltd, you will be a crucial part of the product development process, guiding initiatives from concept to delivery. Your role will involve close collaboration with various teams, including development, design, and business stakeholders, to ensure that our products align with customer needs and are delivered on time and within specifications. Additionally, you will contribute to presales activities by defining the product roadmap, engaging with clients, and facilitating a seamless delivery process. Your responsibilities will include: - Collaborating with business stakeholders to establish the product vision, strategy, and roadmap in line with company goals and customer requirements. - Prioritizing product features to meet customer needs and business objectives effectively. - Engaging with potential clients during presales activities, conducting demos, gathering requirements, and offering solutions. - Assisting in creating product proposals, estimating timelines, and providing market insights to support the sales team. - Working closely with development and design teams to ensure timely delivery of product requirements. - Translating business needs into actionable user stories that align with customer expectations. - Acting as a liaison between internal teams and external stakeholders to ensure clear communication and alignment throughout the product lifecycle. - Overseeing the entire product lifecycle, from ideation to release, to ensure timely delivery and maintain quality standards. - Monitoring and evaluating product performance post-launch, gathering user feedback, and implementing iterative improvements. - Keeping abreast of market trends, emerging technologies, and competitors to inform product decisions and strategy. The ideal candidate should possess: - 3 to 5 years of experience in product management or ownership, preferably in technology, software development, or the Web3 industry. - Proficiency in agile methodologies and product delivery within an agile environment. - Hands-on experience in presales activities, including conducting demos, gathering customer requirements, and contributing to proposals. - Knowledge or experience in the Web3 space (blockchain, NFTs, DeFi) is advantageous. - Strong technical understanding and the ability to communicate effectively with development teams. - Familiarity with product management tools (e.g., Jira, Trello) and version control systems. - Excellent written and verbal communication skills to convey complex ideas clearly to both technical and non-technical audiences. - Strong analytical, problem-solving skills, and a strategic mindset. - Customer-centric approach to product development with a focus on delivering value to end-users. A degree in Business, Computer Science, Engineering, or a related field is preferred, along with relevant certifications (e.g., Scrum Product Owner, Agile, Blockchain certifications). Joining Antier Solutions Pvt Ltd offers you the chance to work with a passionate team in a rapidly growing industry, where you can drive innovation and product strategy for Web3 solutions, providing growth opportunities and hands-on experience with cutting-edge technologies.,

As a Certification Manager at Altair, you will be responsible for designing, implementing, and managing the certification program aimed at showcasing users" proficiency in utilizing our software solutions effectively. Your role will involve collaborating with subject matter experts to develop certification exams, ensuring accuracy and relevance in the content. Additionally, you will maintain relationships with SMEs, manage project timelines, oversee certification workflows, and promote the program internally. To excel in this role, you should possess a Bachelor's degree in Education, Instructional Design, Computer Science, Engineering, or a related field, with prior experience in managing certification programs, preferably in the software industry. Strong project management skills, excellent communication abilities, and a customer-focused mindset are essential for success. Furthermore, you should be a creative thinker, adept at problem-solving, and committed to continuous improvement and innovation. Your success as a Certification Manager at Altair will be driven by your ability to envision the future, communicate openly, prioritize technology and business advancements, embrace diversity, and take calculated risks. By staying informed about industry trends and best practices, you will contribute to the enhancement and effectiveness of our certification program, ensuring a positive experience for our users and customers.,

As a Product Manager specializing in secondary marketing, pricing, and revenue management solutions, your primary responsibility is to develop and maintain the product roadmap in alignment with business goals. You will be tasked with creating, prioritizing, and managing a detailed product backlog, including writing clear user stories with well-defined acceptance criteria to ensure the development team's comprehension of requirements. Your role will also involve serving as a technical leader, bridging the gap between technical and non-technical stakeholders by translating business needs into technical requirements. It is essential to ensure that technical solutions meet business objectives and customer needs effectively. Stakeholder collaboration is a key aspect of your job, involving engagement with stakeholders to gather requirements, prioritize features, and manage expectations. You will act as the primary point of contact for all product-related inquiries, facilitating effective communication between various stakeholders. As part of the execution and delivery process, you will oversee the product development process to ensure timely delivery of high-quality products. This includes facilitating agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Market analysis plays a crucial role in your responsibilities, requiring you to conduct research and competitive analysis to identify opportunities, trends, and customer needs. Your insights will inform product development and positioning strategies. Performance tracking is another essential aspect of your role, as you will monitor and analyze product performance using data-driven insights to make informed decisions and drive continuous improvement. Customer focus is paramount, as you will champion the voice of the customer to ensure that product decisions align with user needs and enhance customer satisfaction. In terms of core competencies, a Bachelor's degree in computer science, engineering, business, finance, or a related field is required, with an advanced degree such as an MBA or MS being preferred. A minimum of 5 years of experience in technical product management within the mortgage lending or financial services industry is essential. You should have a strong understanding of secondary marketing, pricing, and revenue management functions in mortgage lending, along with proficiency in agile methodologies, product lifecycle management, and data analysis. Familiarity with Marketing Tech/Digital Experience development and product management tools like ADO is also advantageous. Overall, this role requires strong analytical and problem-solving abilities, a strategic mindset, and the ability to make data-driven decisions while managing complex projects effectively.,

As a leading provider of customized jewelry, we specialize in creating unique and personalized pieces for our valued clients. We take great pride in crafting one-of-a-kind jewelry for both individual customers and corporate clients. To further expand our market presence, we are seeking dynamic and experienced Sales Executives to join our team. This full-time on-site position at High Custom Jewellers in Surat is for a B2B Sales Manager. The primary responsibilities of the B2B Sales Manager include managing business-to-business sales, cultivating and nurturing client relationships, devising effective sales strategies, and achieving sales targets. The ideal candidate should possess proven experience in B2B sales and account management. Exceptional communication and negotiation skills are essential for this role, along with strong problem-solving abilities and a customer-centric approach. The ability to collaborate effectively within a team is also crucial. Knowledge of the jewelry industry would be advantageous. A Bachelor's degree in Business Administration or a related field is required for this position.,

A strategic sales leader at Protechsoft is a person who designs, develops, and implements profitable strategies that convert market information into a highly efficient sales schema, thereby aligning the growth of their career with the perennial inflow of sales revenue of the organization. Envisioning a multi-billion-dollar growth at our organization, our offer to such a highly inspirational Strategic Sales Leader at our organization is INR 40 Lakhs to 70 Lakhs Per Annum. Requirements: 5 to 7 years of SOLID customer connect and Sales closures in the Software Industry Should have closed deals that are worth at least $1 - 3 million (Approximately 8.58 to 25.74 Crores in INR) every year for the organization that you are/were a part of Benefits: - Attractive incentives will be provided as IMPETUS BONUS for superlative sales closures achieved over stipulated targets - Family Medical Insurance benefits worth INR 5 Lakhs will be provided - Consistent result getters will have an opportunity to add extra mileage to their earnings through a PROFIT-SHARING model About Us: We are a Research and Development organization with over two decades of deep-rooted expertise in foundational framework engineering, AI-driven automation, and high-performance computing. Our evolutionary trajectory spans complex software architectures, real-time distributed systems, and domain-specific intelligence, making us an innovation powerhouse in modern software engineering. Our expertise encompasses: UI/UX engineering driven by cognitive science and human-centered design Microservices architecture with decentralized, fault-tolerant, and scalable service ecosystems RESTful API development optimized for high-throughput, low-latency interactions Object-Oriented Web Engineering with Angular, leveraging modular, reusable component-based architectures Predictive analytics and machine learning pipelines embedded within enterprise applications Advanced business intelligence systems architected for real-time decision support and automated analytics Development of mission-critical software ecosystems, including: Next-generation communication frameworks AI-augmented collaboration platforms High-security enterprise mail systems Next-gen operating system (OS) architectures Specialized Small Language Models (SLMs) for domain-specific AI applications Our proprietary development architectures and computational models accelerate the software development lifecycle, optimizing every execution thread forked from the core system, ensuring superior efficiency, parallelism, and resilience. This enables us to engineer self-optimizing, self-healing, and AI-enhanced software solutions, solidifying our position as an elite deep-tech development firm. Our system architectures are designed to minimize dependency overhead, reduce computational complexity, and optimize execution pipelines through rigorous domain-driven design (DDD) and event-driven microservice orchestration. Our execution pipeline is fortified with AI-driven optimizations, ensuring minimal performance bottlenecks, adaptive resource allocation, and self-regulating software behaviors. Expanding the principles of object-oriented purism and algorithmic efficiency, our engineering methodologies integrate graph-based dependency modeling, abstract state machines, and multi-threaded computation frameworks, ensuring highly modular, extensible, and fail-safe software architectures. As we move toward the next era of intelligent software development, we are at the forefront of integrating Large Language Models (LLMs) and Small Language Models (SLMs) into our software engineering pipeline. Our AI-driven frameworks are designed to: Autonomously generate, optimize, and refactor codebases for higher efficiency and reduced human intervention Enhance system performance through predictive workload balancing and adaptive runtime environments Implement AI-driven quality assurance (AI-QA) systems, leveraging deep learning to optimize test coverage and defect detection Our ultimate mission is to eradicate inefficiencies in software engineering, integrating mathematical computation models, AI-enhanced verification systems, and self-learning optimization engines. We are developing advanced mathematical algorithms, deeply rooted in graph theory, combinatorial optimization, and tensor calculus to: Refine requirements elicitation using NLP-based inference engines Accelerate prototype generation through AI-enhanced code synthesis Automate multi-layered code reviews using deep semantic analysis Enhance predictive testing frameworks with stochastic modeling and AI-powered failure prediction With an unrelenting commitment to innovation, we are redefining high-performance, AI-augmented software development. Our systems are engineered to be: Ultra-scalable: Built for hyper-parallel execution and distributed computing AI-enhanced: Continuous optimization through adaptive learning models Self-regulating: Embedded with autonomous fault detection and self-healing capabilities Enterprise-secure : Architected with zero-trust security models and AI-driven anomaly detection As we continue delivering cutting-edge software solutions for global enterprises, we remain dedicated to pushing the boundaries of computational efficiency, AI integration, and software intelligence. WE ARE NOT JUST DEVELOPING SOFTWARE WE ARE ENGINEERING THE FUTURE.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: OneStream. Experience:3-5 Years.

Role & responsibilities Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Preferred candidate profile FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). Address Service RequestComplaints including those created by channel partners (Branches Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"s Performance each Month and provide feedbacks and support team to achieve their respective KRA"s. Ensure adequate training and certifications are completed for each staff member Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

Meet the team The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Ciscos observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction. Your Impact Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Develop strong relationships with key collaborators within the customer teams as well as Cisco teams (CSE, CSM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence. Enable customers to realize the most value from their Cisco observability investments. Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting. Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories. Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms. Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew. Leverage our library of Accelerators and other enablement resources to increase adoption. Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights. Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc. Foster collaboration with our Sales, Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality. Minimum Qualifications Bachelors degree in Computer Science or similar technical field or equivalent technical experience 5+ years of relevant technical or customer success experience lead in a customer facing consulting role. Understanding of the Observability, Security and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization. Knowledge and experience in at least two of the following technical domains SDLC practices including Agile, DevOps and CI/CD strategies. IT Operations (NOC or similar) Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) Cloud technologies (AWS, Azure, GCP, etc) Open Telemetry SAP Technologies Application Performance Management Application Development Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net