742 Customer Focus Jobs - Page 12

As a Customer Focus Representative at Lenskart, your primary responsibility is to drive the Net Promoter Score by providing exceptional service to all walk-in customers. You will greet and welcome customers, guiding them towards the clinic for a free eye check-up. Additionally, you will participate in stocktakes, maintain sales floor standards, and perform other day-to-day tasks to enhance the overall shopping experience. Your role will also involve understanding and effectively utilizing the POS system to process transactions efficiently. You should be dedicated to ensuring customer satisfaction by addressing any concerns they may have promptly and professionally. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on single vision and progressive lenses, and recommend suitable lens and frame options. It is crucial to conduct a quality check of fitted lenses before handing them over to customers. Furthermore, you will be responsible for recommending products based on customer preferences and identifying their unstated needs. By asking relevant questions and pitching solutions at the right time, you will assist customers in making informed purchasing decisions. Meeting sales targets, eye-test conversion rates, and adhering to standard operating procedures (SOPs) are essential aspects of your role. You will coordinate with customers for product pick-up post-sale and strive to resolve any issues to minimize returns. Ensuring the upkeep and maintenance of the store according to Lenskart standards is another key responsibility. This includes regular cleaning of frames and equipment, maintaining stock levels, and securing all Lenskart assets. By excelling in these areas, you will contribute to a positive customer experience and the overall success of the store.,

The Client Onboard Rep 5 performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. You will work under little to no direct supervision and may service an expansive and/or diverse array of products/services. Your role will require you to apply working knowledge of technical and professional principles and concepts as well as in-depth knowledge of team objectives. It is essential to understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. You will be responsible for ensuring the quality and service of yourself and others, and may recommend new options to enhance productivity within guidelines. Tact and diplomacy will be necessary when exchanging complex or sensitive information, and you should be sensitive to audience diversity. Basic knowledge of the organization, the business, and its policies is required. You will be typically responsible for resolving basic to moderately complex problems based on practice and precedence, able to assess the applicability of similar experiences, and evaluate options under circumstances not covered by procedures. As a Client Onboard Rep 5, your responsibilities will include processing clients" requests related to system set up, cooperating with internal partners to perform systems maintenance, providing responses to client and internal inquiries, preparing documentation for archiving, and applying appropriate bank regulations while processing requests. You will remain up to date with current procedures, internal rules, external regulations, and document changes, and document operation procedure updates. Additionally, you will process clients" instructions with the highest accuracy and effectiveness, ensure all queries are dealt with efficiently and timely, escalate urgent/risk issues through appropriate channels, and support other teams/employees upon supervisor's instruction. You will also participate in trainings, projects, conference calls, systems testing, and assist in the implementation of validated process improvements. Furthermore, you will ensure high levels of client satisfaction through strong product, process, and client knowledge, identify and suggest process improvements, support the Manager with the quality assurance process, participate in user acceptance tests of new systems, and execute tasks detailed within the document and any other work related to this function as instructed by the supervisor. It is crucial to deliver routine and defined tasks daily while developing knowledge of the broader context in which work is being performed. You should appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Qualifications: - Previous experience in financial services preferred - Knowledge of bank products in the scope of opening and maintaining bank accounts - Customer communication experience (internal/external) - Knowledge in the field of finances and banking - Flexibility, team spirit, loyalty - High attention to detail - Good PC skills (Excel, Word) - Fluent in both written and spoken English - Ability to work under pressure and meet deadlines - Goal-oriented with a desire for new challenges - Customer-focused - Self-motivated with high competency to follow through when facing obstacles - Ability to organize work and manage time effectively - Flexible and adaptable approach to a constantly changing work environment - Assertiveness - Demonstrated initiative and creativity in problem-solving - Proficient knowledge of English (written and spoken) Education: - High School diploma or equivalent This position falls under the Job Family Group of Customer Service and the Job Family of Institutional Client Onboarding. It is a full-time role that requires the most relevant skills as listed above. For additional complementary skills, please refer to the requirements mentioned. If you require a reasonable accommodation due to a disability to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

As an Area Sales Manager for the South region, your main responsibility will be to assist in developing sales in the territories of Tamil Nadu, Karnataka, and Kerala within the Poultry business segment. Your base locations will be either Coimbatore or Bangalore. Your key responsibilities will include implementing a feasible sales action plan to achieve sales targets, collaborating with the marketing team to define product positioning and communication strategies, providing technical and product support to customers, aligning product solution strategies with Category Managers, participating in sales forecasting and S&OP meetings, and working in partnership with distributors to grow the business in the territories. You will also be required to conduct training sessions for distributors on specialty products, focus on understanding customer needs and emphasizing product benefits, establish strong customer relationships, analyze market dynamics for growth opportunities, actively participate in sales follow-up meetings, and assist in industry exhibits or customer seminars. Key Performance Indicators (KPIs) for this role will include volume, average selling price (ASP), market penetration, market share, growth rate, customer acquisition and retention, forecast accuracy, ACE update timeliness, sales project pipeline management, customer satisfaction, and successful product launches. To qualify for this position, you should have a background in BSc/MSc Biology or Science, DVM, Marketing, or Business (optional), along with more than 5 years of experience in the feed industry in technical, marketing, and/or sales roles within the Poultry segment. Key skills required for this role include proven leadership experience in team management, the ability to motivate and lead effectively, customer-focused and result-oriented mindset, strong business acumen, excellent communication skills, ability to collaborate with internal and external stakeholders, and analytical and creative thinking abilities. Proficiency in English, Tamil, Kannada, and Hindi languages will be an added advantage for this role.,

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

As a leader in the field of application support, you will be responsible for defining and executing the application support strategy in alignment with business goals. Your role will involve leading and mentoring a global team of support engineers and managers, establishing key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance support performance, and defining strategies and processes in collaboration with Icertis solution partners. Customer focus is a key aspect of this role, requiring you to build relationships based on trust and professionalism with global customers of enterprise products. Your management skills will be crucial in driving support, adoption, and value realization for these customers. Operational excellence is another key area of responsibility, where you will ensure 24/7 support coverage for critical applications, implement ITIL best practices for incident, problem, and change management, and drive continuous improvement initiatives through root cause analysis. Collaboration and communication are essential in this role, as you will partner with Product, Engineering, QA, and Customer Success teams to ensure seamless issue resolution. You will act as an escalation point for critical incidents and effectively communicate with stakeholders on support metrics, trends, and improvement plans. Your expertise in technology and tools will be utilized to evaluate and implement support tools and platforms, leveraging automation and AI to enhance support efficiency and reduce manual effort. Compliance and risk management are critical aspects of this role, requiring you to ensure adherence to data protection, security, and regulatory requirements, as well as manage risk through proactive monitoring and mitigation strategies. To qualify for this position, you should hold a Bachelors or Masters degree in Computer Science, Information Technology, or a related field, along with at least 15 years of experience in application support, including a minimum of 3 years in a leadership role. Experience in managing global support teams for SaaS or enterprise software products, understanding of ITIL, DevOps, and Agile methodologies, and strong communication, leadership, and stakeholder management skills are essential. Preferred skills for this role include experience with cloud platforms (AWS, Azure, GCP), familiarity with observability tools (Datadog, Splunk, New Relic), knowledge of database and application performance tuning, and certifications in ITIL, PMP, or similar frameworks. Join us at Icertis, the global leader in AI-powered contract intelligence, where we revolutionize contract management to empower customers with insights and automation for business success. As part of our team, guided by our FORTE valuesFairness, Openness, Respect, Teamwork, and Executionyou will play a crucial role in shaping the future of contract intelligence.,

At Medtronic, you can embark on a life-long career dedicated to exploration and innovation, all while contributing to championing healthcare access and equity for all. Your leadership will be driven by purpose, aimed at breaking down barriers to innovation in a more connected and compassionate world. Your responsibilities in this role include meeting or exceeding sales quotas to increase the total company market share in your assigned territory. You will be the go-to expert for Synergy Capital & Spine in the market, submitting reports and providing information as directed while adhering to company policies and conducting business ethically. Managing business with Medtronic's profitability in mind is essential, along with cooperating with all personnel on the execution of company programs. You will create and implement an annual business plan with quarterly updates, offering service to customers based on their individual needs. Additionally, you will recommend new product additions or modifications to the product line as appropriate and attend various sales meetings, training programs, conventions, and trade shows as directed. Your role will involve preparing and submitting call reports as required by the Regional Sales Manager, maintaining Consignments and Loaner inventory in line with company guidelines, and following principles while adhering to SFE practices. Representing the company at industry conferences, targeting specific customers to gain sales leads, and pursuing opportunities to promote the company's product range will also be part of your responsibilities. You will work on maintaining and expanding existing business while developing new business opportunities, staying attentive to competitors" products, merchandising practices, and keeping the Regional Sales Manager and Medtronic informed about them. As a Sales Professional, you will typically have direct sales responsibilities and may lead other lower-level sales professionals or manage sales processes and accounts involving multiple team members. Your focus will be on establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies, and closing sales. Differentiating Factors: - Autonomy: Manage large accounts independently with limited supervision. - Organizational Impact: Work to achieve individual sales targets by developing new accounts, expanding market presence, and building a strong client base. - Innovation and Complexity: Make improvements to sales processes and tools to enhance performance. - Communication and Influence: Influence internal contacts and external stakeholders regarding policy, practices, and procedures. - Leadership and Talent Management: Provide guidance, coaching, and training to other sales professionals and manage large accounts. Required qualifications for this role include a Bachelor's in Science/B.Tech/B.E/B.Pharma, 6 to 9 years of experience, and a PG degree in Business Management is preferred. Candidates with the highest qualification as a Diploma or degree from Distance education will not be considered for the role. Experience in handling a concept selling-based Therapy, exceptional interpersonal skills, computer literacy, willingness to travel extensively, and demonstrated success in a sales function of technical equipment are essential. Nice to have skills include excellent communication and interpersonal skills, proficiency in SFDC, being a self-starter with high initiative and entrepreneurial drive, an innovative and ideating nature, strong analytical ability, effective time management, and a customer-focused approach among others. In this role, you will be required to travel extensively and demonstrate a willingness to adapt to various situations. Medtronic offers a competitive salary and flexible benefits package. Employee well-being is at the core of Medtronic's values, with a commitment to recognizing and rewarding contributions. The company provides a wide range of benefits, resources, and competitive compensation plans to support employees at every stage of their career and life. At Medtronic, we lead global healthcare technology and address the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life, uniting a global team of over 95,000 passionate individuals. We are engineers at heart, working together to create real solutions for real people. From the R&D lab to the factory floor and the conference room, each of us plays a part in experimenting, creating, building, improving, and solving to engineer the extraordinary.,

As a Director in the BPO industry, your primary role will involve managing and overseeing teams that handle customer interactions through phone calls with international clients. Your responsibilities will include ensuring high-quality customer service, meeting operational targets, and driving performance within the voice process teams. Your key responsibilities will revolve around team leadership, where you will lead, mentor, and motivate customer service representatives handling international voice interactions. It will be your duty to monitor key performance indicators (KPIs), set performance targets, and implement strategies to enhance team performance. You will also be responsible for ensuring adherence to quality standards in customer interactions, building and maintaining strong relationships with international clients, and addressing their concerns effectively. Identifying areas for process improvement, implementing strategies to enhance efficiency and customer experience, providing training and development opportunities for team members, generating reports on team performance, and analyzing data to provide insights to management are some of the crucial duties you will perform. Additionally, handling escalated customer complaints, resolving complex issues professionally, ensuring optimal staffing levels, managing budgets effectively, and staying updated with industry trends and technological advancements are also part of your responsibilities. To excel in this role, you will need to possess excellent communication skills in English and potentially other languages, strong leadership abilities, problem-solving skills, a customer-focused mindset, technical proficiency in CRM systems and call center technology, relevant experience in international voice processes or customer service management, and adaptability to changing priorities and diverse customer interactions. As a Director for an International Voice Process, you can progress to higher-level management positions within the organization, such as Head of Operations, Vice President of Customer Service, or other related roles, making this role a stepping stone to further career advancement.,

As a Campaign Development and Content Creation Specialist at our growing SaaS company, you will play a crucial role in developing and executing cold email outreach strategies to meet business objectives. Your responsibilities will include identifying target audiences, segmenting email lists, conducting market research, and creating compelling email copies tailored to different stages of the sales funnel. You will also be utilizing cold email marketing tools to automate campaigns, monitor deliverability and open rates, and implement A/B testing for continuous improvement. In addition to tracking and analyzing key cold email marketing metrics, you will generate reports to assess campaign effectiveness and provide insights for enhancing outreach strategies. Collaboration with the sales and marketing teams is essential to align email campaigns with overall marketing goals and maintain consistency across all outreach channels. Your customer-focused mindset, experience in cold outreach, technical understanding of email deliverability, and proficiency with cold email marketing platforms will be key assets in this role. We are looking for someone who believes in craftsmanship, demonstrates a genuine interest in impactful work, and possesses strong organizational skills with attention to detail. As part of our young and geographically distributed team, you will have the opportunity to work closely with the CMO, Co-founders, and Growth Marketers, and collaborate with like-minded, growth-oriented teammates. Furthermore, you will have access to personal development resources, medical insurance, and annual team retreats to foster your professional and personal growth. Join us on this exciting journey as we strive to grow from $2M to $5M ARR, offering challenging roles, learning opportunities, and a collaborative work environment. Become a part of a team that values customer satisfaction, prioritizes building great products and sustainable businesses, and draws inspiration from successful bootstrapped SaaS companies. If you are self-motivated, detail-oriented, and eager to make a meaningful impact in the field of cold email marketing and lead generation, we would love to have you on board. Job Types: Full-time, Permanent Schedule: - Day shift - Morning shift Work Location: In person,

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch - Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. - Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. - Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. - Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world. The Role: Online Brand Protection Analyst / Research Analyst Are you passionate about safeguarding brands and combating online infringement We're looking for motivated individuals to join our dynamic Global Delivery team as Online Brand Protection Analysts / Research Analysts. In this role, you'll play a crucial part in protecting our clients" brands by identifying and removing infringing content across various online platforms. What this job involves: - Investigate & Analyse: Dive into online marketplaces, e-commerce sites, and social media to spot infringing content. Your sharp eye for detail will be key in identifying unauthorized use of our clients" intellectual property. - Execute Enforcement: Collaborate with online platforms, e-commerce sites, and hosting providers to initiate takedown procedures, ensuring our clients" content stays protected. - Collaboration: Work closely with our Client Management teams to help achieve brand protection goals, providing insights and updates on specific cases. - Trend Reporting: Review enforcement reports, identify trends, and provide context around unusual activities to refine strategies and improve services. - Strategic Input: Suggest improvements to our approach, including shifts in focus, investigative targets, or adjustments to enforcement methods. - Adapt & Innovate: Take on program-specific tasks, adapt to changing priorities, and contribute fresh ideas to enhance processes. What you need to have: - Collaboration & Relationship Building - Time Management & Multi-tasking - Integrity & Cultural Awareness - Engagement & Active Listening - Written and Spoken English - Customer Focus - Attention to Detail & Trend Identification - Critical Thinking & Troubleshooting - Research Skills - Proficient in MS Office - Tech-Savvy Education: - Graduates/Postgraduates from any discipline with experience in secondary research or data analysis. - B.Tech graduates with relevant experience. - Background in Brand Protection, Research, or Data Analysis (minimum 1 year). - Law graduates with a specialization in IP law and prior experience in a law firm or corporate setting are encouraged to apply. Join us at Corsearch, where you can develop your career in a rapidly evolving field while making a significant impact on protecting brands online. If you're ready to take on a challenging and rewarding role, we'd love to hear from you! Our Recruitment Process includes an Application Form, Short English and Corsearch Values Assessment, HR Interview, Pre Interview Assessment, Operations Manager Interview, and Offer. Successful candidates are expected to attend our Mumbai office for training initially. Corsearch is an equal opportunity and inclusive employer committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. Together, we make an impact.,

You are a dynamic and experienced Business Head for our Interior Designing division. Your responsibilities include overseeing end-to-end Business operations, driving business development, managing sales, and ensuring successful project execution. As a strategic thinker with strong leadership skills and a proven track record in the interior design industry, you are committed to staying updated with market standards and industry trends. Your key responsibilities involve identifying and pursuing new business opportunities, building and maintaining strong relationships with clients and stakeholders, developing proposals and pitch strategies, driving sales targets, managing the sales pipeline, overseeing marketing strategies, analyzing market trends, and adjusting strategies accordingly. You will also be responsible for overseeing the end-to-end project lifecycle, implementing efficient processes and systems, managing the budget, monitoring financial performance, negotiating contracts, optimizing costs, ensuring exceptional customer service, handling client escalations, and gathering client feedback to improve service delivery and client retention. It is essential for you to stay updated with the latest market standards, industry trends, and design innovations, continuously update your personal and team knowledge and skills, and implement new ideas and approaches to keep the company at the forefront of the interior design industry. Your qualifications include a Bachelor's degree in Interior Design, Architecture, Business Administration, or a related field, a minimum of 8 years of experience in the interior design industry, a proven track record in business development, sales, and project management, strong leadership and team management skills, excellent communication, negotiation, and interpersonal skills, ability to work under pressure, proficiency in design software and project management tools, and a demonstrated commitment to staying current with industry standards and trends. Your key competencies should include strategic thinking, leadership and team management, business development, sales acumen, project management, financial acumen, customer focus, negotiation skills, adaptability, market awareness, and innovation. Your role falls under Sales Support & Operations in the Architecture/Interior Design industry, specifically in the Sales & Business Development department. This is a full-time, permanent role with a focus on sales support and operations.,

As a part of the Smart Infrastructure Division at Siemens Ltd., you will be contributing to the global transmission and distribution of electrical power with innovative products, systems, solutions, and services. Your role will involve preparing techno-commercial offers for Protection & Automation Services business, including Relay Retrofit, Busbar Protection Augmentation, Spare Parts, and SCADA Integration/Upgradation projects. You will collaborate with in-house engineering and commissioning teams to ensure technically compliant proposals and work with Sales & Promoter Teams to develop winning strategies on a case-by-case basis. Your focus will be on delivering quality results with an entrepreneurial spirit and a strong customer-centric approach. To qualify for this position, you should have a Bachelor's degree in Electrical Engineering and a minimum of 5-7 years of experience in Protection & Automation products and services. Exposure to Retrofit & Upgradation projects, Spare parts of Protection & Automation Products, and familiarity with the Indian market and customer base are essential. You should be able to drive activities to meet business targets, possess excellent communication skills, and be a team player who can build a network of trust and collaboration with internal and external partners, including Sales, Execution, HQ, and ICB partners. Siemens offers a diverse and inclusive work environment where over 379,000 minds from more than 200 countries come together to build the future. Employment decisions are based on qualifications, merit, and business needs, and diversity is encouraged. If you are curious, creative, and ready to shape tomorrow, join us at Siemens to make real what matters.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

As a leader within Apple's Sales organization, you will be instrumental in driving the revenue essential for the continuous innovation of our products and services. Your role will directly impact the lives of millions worldwide by facilitating the adoption of Apple solutions in enterprise settings. Your responsibilities will include guiding a team of Account Executives to assist major accounts in transforming their business practices through the strategic utilization of Apple technologies. Your primary focus will be on setting the strategic direction for account planning, aligning initiatives with customer priorities, and fostering the widespread integration of Apple products across client organizations. By cultivating long-lasting partnerships centered on innovation, mobility, and operational efficiency, you will play a pivotal role in driving the execution of transformative solutions. To excel in this role, you must demonstrate proven leadership in consultative sales, particularly within the realm of large enterprise customers. Your ability to balance short-term objectives with long-term strategic value creation will be crucial, as well as your proficiency in managing executive relationships, navigating complex deal structures, and overseeing enterprise-level negotiations. In addition to your sales acumen, you should possess a proactive and strategic mindset, capable of thriving in dynamic environments and spearheading the development of new business opportunities. Building and sustaining C-level executive relationships at top Indian companies should be within your realm of expertise, as you challenge conventional practices and drive innovation within your domain. Preferred qualifications include exceptional presentation skills, adeptness at simplifying complex concepts, and a commitment to upholding the highest standards of integrity and accountability. Your ability to understand the intricacies of organizational dynamics, financial strategies, and market trends will be critical for driving sustainable growth and maintaining a competitive edge. At Apple, customer-centricity is paramount, and as a key player in the sales team, you must embody this ethos by deeply empathizing with customer needs, exceeding expectations, and consistently delivering exceptional service. By embracing the Apple story, championing innovation, and fostering a culture of continuous learning, you will play a vital role in shaping the future of enterprise sales at Apple. If you are a visionary leader with a passion for driving business transformation and fostering innovation, we invite you to submit your CV and join us in our mission to make the world a better place through groundbreaking technology and unparalleled customer experiences.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Kamya- 9084148502

About Inventre: Inventre is a platform dedicated to revolutionizing the education ecosystem through the provision of value-added services. With a comprehensive selection ranging from bags, books, and uniforms for over 10,000 students (projected to increase to 100,000), to stationary, shoes, and services such as organizing sports competitions, fundraisers for scholarships, alumni engagement events, and revenue generation opportunities, Inventre aims to personalize, customize, and redefine brand-specific inventory kits for K12 Schools. Headquartered in Hyderabad, India. Role Summary: We are looking for dedicated professionals to join our Customer Support Team. As a part of this team, you will be responsible for handling customer calls, addressing product and delivery-related queries, and ensuring a seamless support experience. The role necessitates clear communication, a problem-solving mindset, and the ability to manage interactions efficiently and professionally. Responsibilities: - Respond promptly to customer inquiries via calls, emails, and messages concerning orders, deliveries, product information, and general questions. - Effectively address customer complaints by investigating issues related to delayed, incorrect, or damaged deliveries, and providing timely and empathetic solutions. - Maintain accurate records of all customer interactions, complaints, resolutions, and delivery updates in the CRM system for comprehensive and organized documentation. - Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action. - Proactively follow up with customers to ensure issue resolution and satisfaction with the support received. - Assist with post-sales services including returns, replacements, exchanges, or refunds by collaborating with internal teams. - Gather and communicate customer feedback and recurring issues to the operations team to enhance processes and service quality. Candidate Profile Specifications: Education: Bachelor's degree in Business or a related field. Experience: A minimum of 2 years of experience in customer support, preferably in e-commerce, logistics, or B2B product environments. Skillset: - Communication: Excellent verbal and written communication skills in English and Hindi. - Problem-Solving: Strong analytical skills to investigate and resolve complaints effectively. - Customer Focus: Empathetic approach with a genuine desire to assist customers. - Organization: Proficient in documenting interactions and maintaining accurate records. - Coordination: Comfortable collaborating across teams such as warehouse, logistics, and sales. - Technical Skills: Familiarity with CRM tools, basic Excel, and order management software. - Time Management: Capable of handling multiple queries and issues within set deadlines. Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Education: Bachelor's degree (Required) Experience: Customer service - 2 years (Required) Work Location: In person,

We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions Job Title Manager (Renewable Verticals)Protection and Automation Solution in SI EA. Job Location Kalwa/Gurgaon Company Description: Siemens India is a leader in technology solutions for Utilities and Industries. Electrification and Automation business unit in Siemens Smart Infrastructure OpCo is leading the global energy transformation with its switchgear, protection & automation solutions to set up intelligent energy infrastructure. Electrification and Automation BU globally is head quartered in Germany with global presence across 190 countries and factories across globe. Role and position: Manager (Renewable Verticals)Protection and Automation Solution in SI EA LocationKalwa / Gurugram Opportunity description: We are looking for someone to handle the Renewable market segment of Protection and Automation solution proposals and business development within the Electrification and Automation business. This role will require a deep understanding of Renewable Market & market trends and the ability to create excellent CRM with customers to drive performance. We are looking for a driven and ambitious person who can play a pivotal role in the next phase of a growing business. Key Responsibilities: Develop a solution, cost it, optimize and support front end sales team to sell PA Solution portfolios including Control & Protection, Substation Automation, SCADA & power plant controllers etc. in Renewable verticals. Develop know-how on key focus market segments of industries including drivers, market potential, buying behavior, stakeholders, competitor intelligence, Go-to-Market, and sector specific strategies. Support the identification of key customers per segment, drive and monitor key market development programs to support business growth and business unit's overall growth strategy. Deliver the committed annual budget on KPIs of Order Value, Forecast accuracy and profitability. We are looking for a candidate to have: Excellent communication skills and develop a network of trust and collaboration with all internal and external stakeholders involving Sales, Execution, Positive attitude & problem-solving approach. Knowledge of renewable market in brief. Hunger to Learning. BE/B TECH in Electrical or Electronics with 5-10 years of experience in Automation & Protection Systems History of achieving excellence in previous roles. Demonstrated excellence in customer focus preferably in Industry/ Infrastructure domains Good knowledge and experience in control, protection, and substation automation systems Willing to travel. This role is based in Kalwa / Gurgaon where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. Make your mark in our exciting world of Siemens We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow. Find out more about Smart Infrastructure at

We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Position Details Position – Project Management Office ( Program Manager – Service) Job Purpose : The Program Manager is responsible for executing strategic and operational excellence across the service organization to meet or exceed defined KPIs. This role ensures the deployment of global service portfolios and processes to deliver exceptional customer experiences, improve satisfaction, and achieve sustainable growth. Central to this is driving digital transformation, increasing operational efficiency, and maximizing the use of technology platforms in service delivery. This role requires a high degree of self-organization, and a clear bias toward execution —delivering practical, actionable frameworks rather than abstract models. Experience with Agile methodologies (e.g., Scrum) and a strong software-oriented mindset will be valuable in driving productivity, streamlining initiatives, and managing complex digital service programs. Creating an environment of execution is the target. Responsibilities 1. Operational Efficiency & KPI Delivery Lead the service operations team to achieve or surpass all established Service KPIs (response time, resolution time, customer satisfaction, etc.). Identify and implement efficiencies across service workflows to improve productivity, quality, and cost-effectiveness. Review operational scorecards and benchmark performance to industry and internal best practices. 2. Implementation of Global Service Portfolio Build a comprehensive framework to sell, deploy, and operate global digital services. Define clear roles, establish interfaces, and challenge existing local procedures to streamline execution. Monitor service delivery quality and ensure alignment with global standards, processes, and tools. Promote best practices and continuously improve service offerings to meet evolving customer needs. 3. Strategy Execution & Performance Management Drive global and regional service strategies focused on market leadership, long-term sustainable growth, and advancing the organization's vision to become the world's leading provider of digital services for buildings. Lead performance reviews, define corrective actions, and ensure accountability for target achievement. Measure and report progress on strategic KPIs and support regional leadership with data-driven insights. 4. Digital Transformation & Tools Adoption Drive adoption of digital tools and platforms across the service organization to enhance transparency, efficiency, and customer experience. Lead initiatives that transition operations from traditional onsite support to predictive and remote digital service models. Identify process automation opportunities and champion digital workflows to reduce operational costs and improve margin. 5. Customer-Centric Service Excellence Build and maintain a high-performing service team focused on delivering value and enabling customer success. Monitor customer feedback and satisfaction metrics; drive initiatives to improve Net Promoter Score (NPS) and first-time fix rate. Ensure effective escalation and resolution mechanisms to maintain high service levels and customer trust. 6. Team Leadership & Development Foster cross-functional collaboration in a matrixed organization; break silos and create shared ownership for delivery. Develop, coach, and empower service managers and teams to build strong local execution capabilities. Promote a culture of continuous improvement, accountability, collaboration, and digital-first thinking. Align team skill development to the evolving portfolio, technology platforms, and customer expectations. Qualifications and experience Bachelor’s or Master’s degree in Engineering, Business Administration, or related field from reputed organization. 10+ years of experience in service delivery, operations, or customer success, preferably in Building Technologies, Smart Infrastructure, or Digital Services sectors. Proven leadership experience in managing large, distributed service teams. Demonstrated success in implementing global strategies and standardizing service operations. Experience with Agile methodologies (e.g., Scrum), program increments, sprints, and iterative delivery frameworks. Experience implementing global strategies and standardizing service operations. Knowledge of statutory compliances w.r.t. Site establishment / EHS/Quality. PMP or PMI highly desired. Strong Budget, cost and profitability management capabilities. Demonstrated leadership ability to establish and manage a high-performance team. Willingness to travel. This role is based in Kalwa, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. Make your mark in our exciting world of Siemens We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow. Find out more about Smart Infrastructure at

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. About the Job: As Sr Product Manager for Guest Product Confidence , you will be at the forefront of enhancing guest-generated content experiences across our digital ecosystem. You will lead initiatives focused on collecting, displaying, and leveraging content such as Ratings & Reviews, Q&A to enhance customer trust, improve product offerings, and drive overall business growth. This role will require you to lead the product by identifying key opportunities to enhance guest-generated content, strategically collaborate with and influence cross-functional teams across Digital and Enterprise, leverage machine learning, define product technology strategy and roadmap, work with data sciences and technology teams to build capabilities that drive guest engagement and sales. We are looking for someone with strong demonstrable B2C ecommerce product management experience, particularly in areas related to guest-generated content, feedback loops, and the integration of these elements into the broader customer experience and enterprise insights. Candidate must have previous experience in building greenfield products navigating the challenges in adoption, working through ambiguity & complex collaboration with interconnected partner systems, solving big data problems, leveraging machine learning, with intense data orientation, business outcomes and customer focus. Proven experience in setting vision, strategies, roadmap planning, defining, and tracking success metrics, writing, and pitching business case, ability to tell the story and establish rapport, credibility, and influence in a highly cross-functional, matrix organization across geographies. Product Teams at Target are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Role overview: As a Sr Product Manager, you will work in the product model and will partner to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your respective product. You will need to leverage the knowledge of your product,as well ascustomer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes for your product.You will lead a product and work in unison with engineers, UX designers, data scientists and business partners to deliver a product. You will be the voice of the product to key stakeholders to ensure that their needs are met, and that the product team is getting the direction and support that it needs to be successful. You will develop and actively understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders. You will encourage the open exchange of information and viewpoints,as well asinspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and completing yours. Job duties may change at any time due to business needs. About you: 4-year college degree (or equivalent experience) 10+ years of retail experience or equivalent domain experiencewith at least 6+ years in B2C ecommerce Product Management, building capabilities and driving top of the funnel customer experience Proven experience working on strategies & execution in optimizing guest-generated content to enhance product trust, drive engagement, and increase conversion rates with a focus on elevating the overall customer experience Demonstrable experience working on big data problems, leveraging machine learning, putting together product vision & strategy, writing & pitching business case and experience in SEO/SEM, A/B tests. Experience working on back-end(services) & Frontend Top of Funnel Experience Strong communication & influencing skills with proven ability to lead & influence highly cross functional, matrix organization across geographies. Experience working in an agile environment (e.g.,user stories, personas, iterative development,scrum teams) Useful Links: Life at Targethttps://india.target.com/ Benefitshttps://india.target.com/life-at-target/workplace/benefits Culturehttps://india.target.com/life-at-target/belonging

Your Impact: As the Leader for Customer Success Services from India COE, you'll lead one of OpenText's crucial team for ECM Cloud. Your role is pivotal in inspiring and guiding a high-performing Customer success team to success in a global market. With a deep understanding of our services' value, you'll effectively communicate this to our customers. Your proven track record in growing a Customer Success business by aligning strategy and operations will be key. Focused on customer success and the adoption of OpenText's vision, you'll ensure top-tier customer satisfaction, adoption, and ROI. Experience in ECM, BPM, CEM, or the broader EIM industry Cloud is essential, along with a keen eye for business growth. What you need to succeed: Owns the success and operational performance of multiple CSMs/teams Oversees one or more regions or programs Display strong communication skills and establish relationships with customer leadership Manage all customer relations for customer problems that are escalated to your attention. This includes developing action plans for escalated customer problems, informing customers of the plans, and keeping customers apprised of the progress Works across Sales, Product, Engineering, Support, and Professional Services Represents Customer Success in strategy forums or cross-org initiatives Leads initiatives like segmentation, adoption, customer journey mapping" Ensure standard delivery methodologies are defined and followed Reviews risk and health trends across customer segments Implement process improvements and tools to increase automation Leading team initiatives and developing talent Building processes and tracking KPIs Representing the performance of a team Building plans and recommendations for process improvements Coordinating with global teams across time zones to deliver seamless services Understanding complex application solutions and required services necessary for a successfuloperation Being creative in finding appropriate solution approaches Understanding Cloud aspects in all its flavours (SaaS, Managed Private Cloud etc.) What the role offers: Maintain cross-functional influence by partnering with Product, Engineering, Customer Success teams, to feed Product Intelligence and Customer Intelligence insights Growth and Innovative mindset to make recommendations towards finding creative solutions Manages executive relationships for top-tier customers Leads resolution planning for critical escalations Prepares quarterly business outcomes for Exec reviews Understand the Business footprint Excellent leadership, stakeholder management, and communication skills. Ability to drive strategic initiatives while managing day-to-day operations effectively. Excellent communication and presentation skills

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a highly driven Customer Success professional to nurture long-term client relationships, drive Share of Business (SOB) growth, and ensure high customer retention in our IoT-enabled SaaS ecosystem. You will be the primary point of contact for assigned accountsensuring successful onboarding, maximizing value realization, and identifying opportunities for upselling, cross-selling, and subscription renewals. This role demands a strategic thinker with strong relationship management skills, a deep understanding of subscription-based business models, and experience with customer success best practices in a tech environment. Role & responsibilities 1. Onboarding & Integration Lead seamless onboarding for new customers, aligning the product with business objectives. Provide tailored guidance to accelerate time-to-value and product adoption. 2. Share of Business (SOB) Growth Identify and pursue opportunies to expand product usage within existing accounts. Develop and execute upsell/cross-sell strategies aligned with customer goals. Ensure customers are aware of relevant product features, updates, and add-ons. 3. Customer Retention & Renewals • Maintain high retention by building trust and delivering consistent value. Own the renewal lifecycle, proactively engaging with clients ahead of renewal dates. Monitor customer health metrics and mitigate churn risks with data-driven action plans. 4. Relationship Management Foster strategic, long-term relationships with key stakeholders and decision-makers. Conduct regular business reviews to assess satisfaction and uncover expansion potential. 5. Customer Advocacy Act as the voice of the customer internally champion their needs with product and support teams. Provide actionable insights to help shape product roadmaps and enhancements. 6. Proactive Engagement & Support Conduct regular check-ins and usage reviews to drive continued product engagement. Troubleshoot issues promptly and coordinate with technical teams when needed. 7. Data & Insights Use analytics to track customer engagement, usage, and satisfaction. Report on key metrics such as SOB growth, churn rate, and renewals to inform leadership. 8. Training & Enablement Deliver training and resources to ensure customers are equipped to fully leverage the platorm. Share best practices and success stories to inspire deeper adoption. Preferred candidate profile Sales Acumen: Proven track record of identifying and closing upsell/cross-sell opportunities. Experience managing contract renewals is a plus. Relationship Building: Excellent communication and interpersonal skills with the ability to build rapport with both technical and business stakeholders. Analytical Mindset: Strong data analysis skills to interpret customer behaviour and inform strategies. Customer-Centric Attitude: A proactive, empathetic, and solutions-oriented approach to client challenges. Tech Savvy: Comfort with SaaS products and plaorms, and the ability to support customers in using technology effectively.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs * The agent is responsible mainly for meeting all client SLAs. He should have a proper understanding of the company policies in terms of integrity, compliance, floor etc. He should have good task and management skills. * Responsible for completing login hours as per client requirements and adherence to break schedules. Manage progress of orders within committed time lines. * Responsible to work as per defined client working instructions and responsible for meeting all client metrics as per the SLA. * Attend respective team meetings/huddles. * LIDAR Labelling experience of minimum 6 to 12 months * Professional English language skills- should be able to seamlessly communicate with internal teams. * Service oriented and customer focused * Ability to prioritize tasks appropriately and recognize when issues need escalation * Good eye sight Mandatory Skills: Customer Service(Product&Service).

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

*Job Title: Head of Customer Experience & Strategic Partnerships** **Position Overview: ** We are seeking a visionary Head of Customer Experience & Strategic Partnerships to architect and lead our customer engagement ecosystem. This executive role is instrumental in transforming customer interactions into strategic partnerships, serving as the principal orchestrator of all customer touch points while driving exceptional experiences throughout the component development journey and beyond. **Key Responsibilities:** **Customer Experience Leadership** - Design and implement a world-class customer experience strategy across all touch points - Serve as the chief advocate and strategic advisor for our customer portfolio - Transform transactional relationships into strategic partnerships - Establish frameworks for measuring and optimizing customer journey excellence - Champion a customer-centric culture throughout the organization **Strategic Partnership Development** - Cultivate and nurture C-level relationships with key customer stakeholders - Identify opportunities to deepen strategic partnerships and expand collaboration - Position the company as a trusted innovation partner, not just a supplier - Lead strategic account planning and partnership roadmap development - Drive joint value creation initiatives with strategic customers **Development Journey Excellence** - Oversee the entire customer experience from RFQ through post-delivery support - Ensure seamless translation of customer vision into actionable development plans - Orchestrate cross-functional teams to deliver exceptional project outcomes - Implement transparent communication frameworks for development progress - Guarantee alignment between customer expectations and delivery excellence **Experience Optimization & Innovation** - Act as the central command center for all customer feedback and insights - Design proactive engagement strategies to anticipate customer needs - Lead rapid response protocols for customer concerns and escalations - Drive continuous improvement through voice-of-customer programs - Innovate new ways to enhance customer value and satisfaction **Cross-Functional Leadership & Collaboration** - Build bridges between customers and all internal departments - Lead customer experience councils with representatives from all functions - Influence product development roadmaps based on customer insights - Ensure organizational alignment around customer priorities - Foster collaboration between sales, engineering, production, and quality teams **Strategic Performance Management** - Establish comprehensive customer experience metrics and KPIs - Develop executive dashboards for real-time customer health monitoring - Lead quarterly business reviews with strategic customers - Present customer insights and strategic recommendations to the board - Drive revenue growth through enhanced customer lifetime value **Required Qualifications:** - Bachelors degree required; MBA or advanced degree preferred - 8+ years of progressive experience in customer success, strategic accounts, or business development - Minimum 3 years in senior leadership role, preferably in automotive or manufacturing - Proven track record of transforming customer relationships into strategic partnerships - Exceptional executive communication and stakeholder management skills - Experience designing and scaling customer experience programs **Preferred Qualifications:** - Deep expertise in automotive component manufacturing ecosystem - Background in managing OEM relationships and tier-1 suppliers - Technical acumen to understand complex engineering requirements - Change management certification or experience - Global business experience with cultural fluency - Knowledge of Industry 4.0 and digital transformation trends **Executive Competencies:** - Strategic vision with execution excellence - Customer obsession balanced with business acumen - Influential leadership across all organizational levels - Innovation mind set with continuous improvement focus - Emotional intelligence and diplomatic skills - Data-driven decision making with intuitive insights - Crisis management and conflict resolution expertise **What We Offer:** - Highly competitive executive compensation package with performance incentives - Opportunity to build and lead a transformative function from the ground up - Direct reporting to CEO with executive committee membership - Budget authority to build world-class customer experience capabilities - Platform to shape industry-leading customer engagement practices - Access to exclusive automotive industry networks and forums

Are you looking for a challenging role where you can make a difference Join Siemens, a global leader committed to innovation, quality, and excellence. This opportunity offers you the chance to work on challenging projects, grow professionally, and have a significant impact in the electrical and instrumentation domain, particularly within power plant and renewable energy projects. If you are passionate about leading a talented team and driving technical excellence, we invite you to apply. As Siemens Energy, we aim to "energize society" by helping our customers transition to a more sustainable world through innovative technologies and turning ideas into reality. Our focus areas include expanding renewables, transforming conventional power, strengthening electrical grids, driving industrial decarbonization, and securing the supply chain and necessary minerals. Your new role will be exciting and future-oriented. It is a crucial strategy of Siemens Energy to sell long-term service contracts for our future business. Responsibilities include providing technical support for the success of selling long-term service contracts of steam turbines, engineering support for preparing technical documentation of steam turbine outages for the global fleet, reviewing unit-specific Product Change Management (PCM) data, coordinating with Subject Matter Experts globally, supporting the field service team during scheduled steam turbine maintenance, and managing unit data in engineering databases. We are not looking for superheroes, just super minds. The ideal candidate should have a Bachelor's/Master's degree in engineering or a related technical field from a reputable institute, along with 8 to 12 years of experience in engineering support for Steam Turbine outages and maintenance. Familiarity with power plants, steam turbines, valves, bearings, and associated components is required. Experience with SAP, Teamcenter, or other data management systems is a plus. Effective communication skills, teamwork, customer focus, the ability to work independently, interface with various stakeholders, make informed decisions, manage multiple projects, and meet deadlines are essential. Siemens has multiple openings across different locations and values diversity in its workforce. We recognize that individuals have different wants and needs, and we believe that recruiting phenomenal minds from various backgrounds is crucial to our success. If you are ready to make your mark in the exciting world of Siemens, we encourage you to apply and be a part of our diverse talent pool.,