741 Customer Focus Jobs - Page 11

About the role: As a Relationship Manager at Leap Scholar, your role is crucial in driving conversions within our lead pipeline through both voice and non-voice processes. You will collaborate closely with counsellors to facilitate the application and visa processing for students. Your responsibilities include maintaining continuous engagement with students, conducting follow-ups, gathering feedback, clearing doubts, and acting as a bridge between counsellors and students. The charter for this role will include: Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app. Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others. Customer Success: They would manage learner relationships and ensure their satisfaction. Escalation Management: Address and close tickets raised by students within defined turnaround times. Deferral Policy: Manage deferral requests as an alternative to refunds. Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates Ideal Persona: Bachelor's degree or equivalent. Excellent communication and interpersonal skills. Must have prior experience in sales and marketing. Strong customer service orientation. Ability to handle and resolve customer queries effectively. Problem-solving skills for escalation management. Proficiency in handling payment collection processes. Working Days: 6 days working (Monday/Tuesday rotational week-off) Working Hours: 1pm - 10pm

Job Title: Senior Process Executive Customer Support (International Voice) - International Banking & Retirement Process Location: Bangalore and Pune Experience Required: 04 years Employment Type: Full-Time Qualification: Any full-time graduate Key Responsibilities: Handle and resolve client issues via inbound calls. Demonstrate excellent communication skills and professionalism. Work in 247 shifts (including US shift timings) from office (no hybrid). Apply analytical and problem-solving skills to understand and resolve customer issues independently. Be proactive and respectful of customer time. Must be able to cross sell, Up sell banking, retirement & investment products Ensure optimum customer delight Ensure quick thinking and ownership of customer problems. Manage time effectively to ensure every customer interaction adds value. Mandatory Requirements: Strong verbal and written communication in English. Willingness to work night shifts and undergo client-specific training . 100% work-from-office (WFO); no remote or hybrid options. Preferred Qualifications: Additional certifications in customer service or communication skills . Prior experience in international voice process is a plus. What's in it for you? 1) Purpose and Impact 2) Learning & Growth 3) Culture of Care 4) Collaboration & Inclusivity 5) Values-Driven Environment 6) Recognition & Meritocracy Come and be a part of an entity where together we thrive with continuous improvement & innovation. **Please do help share this within your network, peer groups & fraternity for wider reach.

Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

The role involves responsibilities such as calculating, reviewing, and analyzing Manufacturing Variances, PPV, and cost revaluation. Setting up JDE cost and items, supporting inventory calculations for Excess and Obsolescence, and LCM valuation. Collaborating on Month-End Close activities to resolve inventory-related issues and ensure accuracy. Managing routine material requests, overseeing work orders, and addressing accounting variances proactively. Additionally, the position includes managing obsolescence/disposition processes, analyzing daily inventory using data from various sources, monitoring aging Inventory and work orders, and developing inventory-related KPIs and metrics. Proficiency in general accounting tasks like journal entries and account reconciliations is crucial for growth within the position. Supporting SOX controls, audit requests, and problem-solving with innovative analytics are key aspects of the role. The ideal candidate should possess computer skills, particularly in Microsoft Office products, excellent communication, problem-solving, and interpersonal skills. Demonstrated ability to work effectively in a team environment with a strong focus on customer satisfaction. Basic knowledge of cost accounting is required, along with a Bachelor's degree in accounting/finance or business admin with a focus on Accounting/Finance and 5-8 years of operational accounting experience. Familiarity with ERP/MRP systems, strong Excel skills, and advanced understanding of US GAAP accounting principles are necessary. Amneal is an equal opportunity employer that values diversity and inclusion, promoting a workplace free from discrimination based on various factors like caste, religion, gender, or disability.,

Trelleborg is a global leader in engineered polymer solutions across various industries, driven by the exceptional talents within our team. Specializing in polymer engineering, we collaborate with top industry brands to enhance their performance, advance their business objectives, and contribute to the progress of the industry for the betterment of society in the years to come. Our dedicated employees are actively Shaping Industry from the Inside, and we invite you to join us on this exciting journey. As a talent aspiring to cultivate business acumen, gain valuable experience, and embrace challenging opportunities, Trelleborg offers you the platform to shape the industry from within and propel your career growth. Trelleborg Industrial Solutions (TIS) stands as a prominent global player in pioneering polymer-based solutions for critical industries and infrastructure worldwide. Operating as one of the three Business Areas within the Trelleborg Group, we boast a workforce of approximately 6,200 professionals spread across the globe. Within Trelleborg Marine & Infrastructure, we are deeply committed to elevating operational performance within the marine, port, and built infrastructure sectors, empowering our clients to achieve unparalleled success. About the Role: In this role, you will collaborate closely with the regional manager to drive sales and marketing initiatives for Trelleborg Marine Systems" Marine fenders within the region. Your primary objective will be to align regional objectives with customer needs and Trelleborg's core values. Your responsibilities will span the entire sales cycle, from assessing customer requirements, generating inquiries, and applying engineering expertise to selling solutions, supporting project delivery, and ensuring post-sales satisfaction. This will involve conducting face-to-face sales meetings with new and existing customers in the Indian market and beyond. You will play a pivotal role in understanding customer needs, recommending suitable products and services, and maintaining a balanced approach by working both independently and collaboratively with various departments such as engineering, projects, and finance. Key Responsibilities: - Establish and nurture account relationships based on a strategic approach, acting as a central point for issue resolution and customer claim management. - Develop and execute sales strategies, setting and achieving sales targets, and overseeing territory/geography-specific growth plans. - Evaluate, measure, and manage after-sales activities, including handling product offers such as spares, services, overhauling, and retrofitting. - Collaborate with internal teams to provide customer support, resolve issues, and ensure seamless project delivery. - Coordinate marketing activities, including technical seminars, presentations, and competitor analysis, to enhance customer engagement and drive sales. - Generate and maintain reports on leads and opportunities within the CRM system for continuous tracking and analysis. - Provide support in project installations, material planning, vendor development, project status updates, quality control, packaging, transportation, and other related tasks as required. Qualifications of the Ideal Candidate: - Solid technical knowledge of the products/services offered, including their features, functionalities, and technical specifications. - Strong problem-solving abilities to identify customer needs, analyze complex technical issues, and deliver effective solutions. - Proficiency in sales techniques, negotiation, and deal closure to meet and exceed sales targets. - Excellent communication skills to engage effectively with customers, colleagues, and stakeholders both verbally and in writing. - Customer-centric mindset, focusing on understanding and fulfilling customer requirements with personalized solutions. - Proven ability to build and maintain strong relationships with customers, colleagues, and partners to drive long-term business success. - Skilled in delivering compelling and persuasive presentations to showcase products/services to potential customers. - Team player with a collaborative approach, working closely with internal teams to achieve shared objectives. - Adaptive and flexible to evolving market conditions, customer needs, and technological advancements in the sales domain. - Bachelor's degree in BTech/BE with 3-5 years of experience in Technical/Project Sales; an MBA would be an additional advantage. Trelleborg is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive work environment for all employees. We are committed to providing reasonable accommodations for individuals with disabilities throughout the job application process, interviews, essential job functions, and other employment-related benefits and privileges. Please reach out to us to request accommodation if needed. To apply for this exciting opportunity, click the Apply button now or contact us via email for further information. Join us at Trelleborg, where our people are actively #shapingindustryfromtheinside.,

As a member of the Central Events & Merchandising Team at Zepto, you play a crucial role in enhancing customer experience and driving top-of-the-funnel traffic to grow categories & horizontal programs. Your primary responsibilities include planning and executing platform & category events, in-app merchandising, and developing off-app marketing initiatives to increase category visibility. Your role involves leading a team to plan and execute events and promotions that drive customer engagement and sales. You will coordinate with various cross-functional teams to ensure seamless execution of events, monitor their performance, and provide insights for future improvements. In the realm of in-app merchandising, you will develop and execute strategies to optimize product visibility and sales. Collaborating with design and content teams, you will curate visually appealing product displays within the app, ensuring a consistent and compelling visual identity for the platform. Additionally, you will be responsible for developing and implementing off-app marketing initiatives to drive traffic to the app. By collaborating with the central marketing team, you will leverage various channels such as social media, email marketing, and partnerships to analyze traffic data and optimize strategies accordingly. A customer-centric approach is essential in all your merchandising and marketing activities. You will utilize customer feedback and insights to enhance the in-app shopping experience, improve customer retention, and satisfaction within the category. To excel in this role, you should possess a Bachelor's degree in Marketing, Business, or a related field, along with 7-12 years of experience in high-impact roles with at least 3 years in ecommerce merchandising or related roles. Strong analytical skills, excellent communication, collaboration, and interpersonal skills are crucial. A creative thinker with a keen eye for detail, visual merchandising skills, and the ability to work in a fast-paced environment while managing multiple priorities will thrive in this position. If you are adept at making data-driven decisions, have proficiency in using merchandising and analytics software, and possess strong problem-solving, critical thinking, and communication skills, you are the ideal candidate for this role at Zepto.,

As a Lenskart Sales Associate, you will be responsible for various activities aimed at enhancing customer experience and driving sales. Your main tasks will include focusing on customer needs, working towards improving the Net Promoter Score, meeting sales targets, and ensuring adherence to standard operating procedures. Additionally, you will be expected to maintain the store's appearance and functionality. The ideal candidate for this role should possess a minimum qualification of 12th pass, with a preference for graduates. Key personal attributes and competencies required for success in this position include the ability to build rapport with customers, identify their unstated needs, and provide suitable solutions. Effective communication, active listening, adaptability to changing environments, and a willingness to learn are also essential traits. Moreover, you should demonstrate proactive task ownership, a results-oriented mindset, and a strong customer focus. The ability to multitask and prioritize activities based on importance will be crucial in effectively managing your responsibilities as a Lenskart Sales Associate.,

As a Business Performance Manager at Standard Chartered Bank, you will be responsible for achieving the Month-on-Month targets set forth in the Performance scorecard. Your role includes ensuring timely MIS with accurate data, completing the hiring of BDE within budgeted headcount, and driving the team to cross-sell multiple products to clients effectively. Additionally, you will focus on delivering exceptional Customer Experience, adhering to FCRMP, ABC, AML & CDD standards. It will be your responsibility to reduce TAT by minimizing errors, enhance process efficiencies, and maintain proper conduct with zero instances of mis-selling, sales complaints, or potential inappropriate sales. You will also contribute significantly to the Bank's CSR initiatives. Your key responsibilities will involve embedding principles of Sales Governance in the Sales Value chain by implementing sales policies & procedures, ensuring adherence to regulatory requirements, and partnering with the Training unit to train sales staff on CDD, AML, and customer data protection principles. Monitoring customer outcomes and completing mandatory e-learnings within set timelines are vital aspects of your role. In terms of Human Capital and People Management, you will develop a strong 2nd line, control attrition levels, and drive performance management with 100% NBO participation for FLIP. Moreover, you should display exemplary conduct in line with the Group's Values and Code of Conduct, ensuring compliance with all laws, regulations, and guidelines. The ideal candidate for this role possesses good interpersonal skills, customer orientation, banking knowledge, management information skills, and competitive awareness. Excellent communication, relationship-building abilities, quick grasp of new concepts, and a proactive approach to acquiring new customers are essential qualities. Coordinating customer events and executing aggressive sales call plans will be part of your responsibilities. Key Competencies required for this role include being action-oriented, collaborative, customer-focused, able to give clarity and guidance, managing ambiguity, developing talent, driving vision & purpose, nimble learning, making quality decisions, demonstrating courage, instilling trust, and having a strategic mindset. In conclusion, at Standard Chartered Bank, we offer a purpose-driven career with opportunities for growth and making a positive impact. We value diversity, inclusion, and continuous learning, providing comprehensive benefits and supportive wellbeing initiatives to our employees. If you are seeking a challenging yet rewarding role in a bank that values difference and promotes inclusion, we encourage you to join us on our mission to drive commerce and prosperity through unique diversity.,

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile: EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets

Blackbaud is hiring a Customer Journey Architect, Senior to join our Customer Success team. In your role as a Customer Journey Architect you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. Blackbaud is committed to ensuring customers have a positive experience with the our products or services, and that they are successful in using them to achieve their outcomes. The Customer Journey Architect is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. What youll do Consultative RelationshipsBuild strong, consultative relationships with key customers and internal stakeholders serving as a trusted advisorDevSecOps ExpertiseLeverage deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve desired outcomes.(not mandatory)Customer Journey DesignMap and optimize the customer journey, focusing on key touchpoints like onboarding, adoption, and expansion.Problem SolvingIdentify and resolve technical issues, ensuring a smooth customer experience.CommunicationEffectively communicate technical information to both technical and non-technical audiences.Cross-functional CollaborationAct as liaisons between the customer and the Blackbaud ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.Data AnalysisTrack customer success metrics and use data to identify areas for improvement.Knowledge MaintenanceRemain knowledgeable and up-to-date on Blackbaud releases.Training and EnablementProvide training and resources to help customers effectively use the product.Customer AdvocacyWork to cultivate customer advocacy and loyalty. Key Skills Technical ProficiencyStrong understanding of relevant technologies and platforms, including DevSecOps best practices.Communication and Interpersonal Skills: Ability to effectively communicate with both technical and non-technical audiences, build relationships, and influence stakeholders.Problem-Solving Skills: Ability to identify, analyze, and resolve complex technical issues.Project Management Skills: Ability to manage multiple projects, set expectations, and ensure timely delivery of deliverables.Analytical Skills: Ability to analyze data, identify trends, and use insights to improve customer experience.Customer FocusStrong understanding of customer needs and the ability to tailor solutions to meet those needs.AdaptabilityAbility to learn quickly, adapt to changing circumstances, and thrive in a fast-paced startup environment.Passion for Customer SuccessDriven by the desire to help customers achieve their goals and build lasting relationships.Qualifications3-5 years experience in Customer Success, Program Management or a related roleStrong experience in engaging with and delivering value to customers and internal stakeholdersDemonstrated ability to design, implement and scale executive focused programs with measurable resultsExceptional written and verbal communication skillsExperience defining success metrics and analyzing program performanceAbility to work cross functionally to align teamsA passion for understanding customer needs and driving business outcomes Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Overview Design, operate, and maintain WAN technologies and network automation. Responsibilities Provide Tier-3(expert-level) support to critical issues Proactively identify network risk/design flaws and build a plan for remediation Identify automation use cases and maintain/provide insight to enhance automation landscape for network Review critical changes and provide recommendation to managed service provider Provide on-call support Review network upcoming technologies and provide recommendation for network improvisation in terms of design and product lines Regularly review network monitoring for network 360 degree coverage and nextgen monitoring toolset Qualifications Bachelors degree in computer science/engineering, or related qualification Certifications is a plus (CCNA, CCDA, CCNP, CCDP) Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with Cisco Viptela SD-WAN, MPLS, IP, Cisco Wi-Fi, VPN, Firewalls, etc. technologies. 5+ years of management skills with the ability to develop teams and cultivate talent Experience of working in a multi-cultural, virtual team, across multiple geographical regions Experience with technologies such asCisco / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM/f5/infoblox, VPN, SD WAN , SWG. Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast. Strong understanding of application communication methodologies. Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results. High level of confidence and competence communicating on bridges. Solid background in vendor management to drive incident resolution. Experience with monitoring tools and strategies. Execute and analyse packet captures using Wireshark and other related technologies. Perform or participate in complex maintenance or deployment activities. Create or modify documentation in response to new events and learnings. Routinely provide constructive feedback for improvement opportunities Ability to coordinate and direct activities across multiple teams Excellent customer focus and engagement skills Ability to develop solutions within a complex operational environment Excellent verbal and written communications skills Advanced knowledge of technical/business environment and problem determination strategies

About the Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen, and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold Press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. XGIMI - Smart Portable Projectors 6. Laifen - Smart Hair Dryers 7. Cosori - Air Fryers 8. Levoit - Air Purifiers 9. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.com We are looking for enthusiastic engineers who want to build their career in a core engineering profile with these global brands, pioneering in the latest industry technology. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other team members to ensure that services are delivered effectively. Promptly following up on service requests and closing them effectively by visiting the customer. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Build and maintain relationships and rapport with customers. Ensure customer satisfaction and a good experience. Coordinating and facilitating a smooth flow of communication within the internal teams. Retain existing customers and increase brand loyalty Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Manage customer relationships and create repeat purchases Required Candidate Profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering Excellent verbal, listening, and customer service skills. Ability to identify problems and solve them proactively Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to tear down a product and understand the parts involved and how it works. English & Local Regional Language Mandatory Vehicle (2-wheeler) Mandatory . Immediate joining. Perks and Benefits - Performance-based Incentives (Best in the industry) - Complete Travel Reimbursement - Paid Sick Leave - Complete Training with Industry experts - Medical Insurance, Accidental Insurance, and Term Insurance are covered.

Job Description: Travel Partner Account Manager Location: India (Bangalore onsite) Experience: 5+ years Department: Partner Operations / Account Management Role Overview Were looking for a proactive and customer-focused Travel Partner Account Manager to join our growing team in India. In this role, youll manage relationships with key travel partners, ensure partner portals are updated with accurate credit limits and account details, and provide excellent support for partner queries and escalations. This is a blended role combining customer service excellence, operational execution, and technical portal management in the travel domain. Key Responsibilities Manage day-to-day partner relationships, ensuring partners receive timely and high-quality support. Maintain and update partner portals with current credit limits, account settings, and operational data. Respond promptly to partner queries and resolve issues with a strong customer-first approach. Coordinate with internal teams (Customer Support, Product, Development) to address escalations and complex partner issues. Track partner account health and identify opportunities for process improvements. Maintain accurate records of partner interactions, updates, and financial details. Requirements 5+ years of experience in partner management, account management, or customer service in the travel industry (Must-have) Strong customer service mindset with excellent communication and relationship-building skills. Confident using partner portals, systems, and digital tools to manage account data and resolve issues. Understanding of credit limits, partner financial management, and operational workflows is a plus. Proficiency in Excel/Google Sheets and familiarity with CRM/ticketing tools. Ability to handle high-pressure situations and manage multiple partner accounts simultaneously. Why Join Us? Contribute to an exciting travel tech environment transforming the industry in India and beyond. Work closely with partners, support teams, and tech teams in a dynamic, collaborative setting. Shape partner experiences and improve operational efficiency in a growing company. Interested candidate share your Updated Resume to "papitha.g@invisiasoftware.com / 8904433244"

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed • Giving customers a delightful onboarding experience and helping them get setup for success

Sales targets, Site visits, New & existing customers, trade exhibitions, events, demonstrations, and presentations, generation of new orders, weekly reports, CRM and Maintain/track ongoing (KU/MP/WP) 3 positions- South, North-east & Delhi regions

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

4–8 years of proven sales experience, with at least 2 years in a managerial role (edtech exp) Hands-on experience with CRM tools such as Salesforce, Zoho CRM, or HubSpot. Excellent communication, negotiation, and leadership skills.

You are a highly motivated and experienced Team Lead/Junior Manager responsible for managing a team of Customer Experience Specialists within our Flights Line of Business. Your role is crucial in ensuring a seamless and positive experience for customers booking flights through our platform. You should have a strong understanding of the flight/travel industry, especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. Your responsibilities include ensuring exceptional customer service across all channels (phone, email, chat, social media), handling escalated customer issues and complex inquiries, identifying trends in customer complaints and feedback, and proactively seeking opportunities to enhance the customer experience. You will also monitor key performance indicators, implement process improvements, collaborate with other departments, and stay updated on industry trends. For reporting and analysis, you will prepare regular reports on team performance and customer experience metrics, analyze data to identify trends for improvement, and use data to make informed decisions about resource allocation and process enhancements. Qualifications for this role include a Bachelor's degree in a related field, 1-3 years of customer service experience in the flight/travel industry, proven team management experience, knowledge of flight/travel terminology, processes, and GDS systems, excellent analytical and problem-solving skills, strong communication abilities, proficiency in CRM software, and a strong customer focus. Preferred qualifications include experience with Amadeus/Travelport, proficiency in Microsoft Office and Google tools, familiarity with customer satisfaction metrics, and measurement methodologies. Join us for a collaborative, output-driven program that promotes cohesiveness across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your support of their goals. If you are the right fit, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a vast depth of data in our ecosystem, you can be part of India's largest digital lending story. Embrace this opportunity to democratize credit for deserving consumers and merchants.,

As an EDM Product Consultant at Kainos, you will play a crucial role in implementing, configuring, supporting, and continuously improving our Employee Document Management (EDM) application for our global customer base. Working within a team environment, you will lead workstreams, build relationships with customers, and deliver solutions that meet their needs effectively. Your responsibilities will include building and configuring templates, creating custom reports, conducting testing and deployment activities, and providing guidance to customers. By analyzing customers" EDM configurations, understanding their specific requirements, and applying your product expertise, you will ensure that solutions are aligned with their business operations. Furthermore, you will contribute to the continuous improvement of the EDM product by suggesting new features and functionality, working closely with the Product and Engineering team. Your role will also involve defining training plans, upskilling customers, and transitioning them to internal Customer Success teams upon completion of the build process. To excel in this role, you should possess a relevant degree in a technical or business-related discipline, along with previous experience in a technical role such as software development, business analysis, or quality assurance/testing consultancy. Strong customer focus, excellent communication skills, and the ability to work independently while prioritizing tasks and meeting deadlines are essential qualities we are looking for. While experience with the Workday Application Suite and business-related applications is advantageous, we also value a positive attitude, adaptability to changing circumstances, and the ability to work effectively within teams and with customers. Additionally, we offer a collaborative work environment that encourages growth, flexible hours, and work-from-home options to support work-life balance. Joining Kainos means becoming part of a diverse and ambitious team that values creativity, collaboration, and personal growth. We believe in investing in our people, offering competitive salaries, comprehensive benefits packages, and opportunities for professional development. At Kainos, we are not just colleagues but also a close-knit community that enjoys social events and team gatherings, fostering strong connections and friendships among our team members. If you require any accommodations or adjustments during the recruitment process, our talent acquisition team is here to support you. We understand that everyone's journey is unique, and we are committed to tailoring our process to meet your individual needs and ensure a positive experience for all candidates.,

The Business Development Executive position for an IT process is a 100% target-based role where the salary is directly proportional to the achieved targets. As a Business Development Executive, you will be responsible for building and maintaining relationships with clients, including multinational customers. Your primary tasks will involve creating a client list, managing existing key accounts, and collaborating with the Product and Sales Management teams to enhance our core trade lanes and vertical markets within the multinational customer segment. You will be required to report your daily sales activities through the CRM system, ensuring timely submission of RFQs/Tenders with the support of the tender team, and sending out quotations within the stipulated time frame. Effective follow-up with customers for conversion, adherence to company directives, and maintaining proper Standard Operating Procedures (SOP) in coordination with the Sales support team are essential aspects of the role. To excel in this position, you should have at least 1 year of experience in business development, demonstrate profitability and result-oriented mindset, possess strong communication skills, exhibit professionalism, and have a customer-centric approach. Being self-driven, resourceful, and adept at problem-solving, along with the ability to thrive under pressure, are key attributes for success in this role. Your performance will be measured against Key Performance Indicators (KPIs) outlined by your Sales Manager. Generating qualified sales leads, collecting feedback from customers to ensure their satisfaction, and following up with Cargo-Partner and System Partner branches are integral parts of your responsibilities. The position offers a salary structure based entirely on business performance, and the job location is Panchkula with a 5-day workweek in the US shift. Female staff members will have access to cab facilities. The role is full-time and permanent, with the work schedule being in the evening shift from Monday to Friday. If you have a minimum of 1 year of sales experience, proficiency in English, and the ability to work effectively in a team while meeting targets and building strong client relationships, we encourage you to apply for this challenging yet rewarding opportunity.,

As a Lenskart Sales Associate, your primary responsibility will be to focus on providing excellent customer service. You will be expected to drive Net Promoter Score and achieve sales targets while adhering to the standard operating procedures. It will also be your duty to ensure the upkeep and maintenance of the store. To excel in this role, you should possess certain personal attributes and competencies. The minimum qualification required is 12th pass, although graduates are preferred. You must have the ability to build rapport and establish trusting relationships with customers. It is essential to understand the unstated needs of customers and offer suitable solutions. Clear communication and active listening skills are crucial for this position. Furthermore, you should be adaptable to changing environments and open to learning new things. Taking proactive ownership of tasks, being result-oriented, and maintaining a customer-centric approach are key qualities that will help you succeed in this role. The ability to multitask and prioritize activities based on urgency is also important for this position.,

You are RINA's India Certification Junior Auditor based in Ahmedabad, responsible for managing audits related to various certification schemes. Your key responsibilities include preparing, managing, and controlling the audit program, assigning audit teams, checking customer documents, planning audits, conducting interviews, identifying audit results, preparing audit reports, and following up on audit outcomes. Additionally, you will be involved in the technical review of files, decision-making on certification, keeping skills up to date, maintaining customer data, and demonstrating a strong customer focus to ensure high satisfaction levels. You will also play a vital role in understanding and meeting customer needs, promoting sustainable development, managing emotions effectively, embracing change, building networks, making sound decisions, addressing challenges, and thinking ahead. To qualify for this role, you should possess a Bachelor's Degree and a High School Diploma/GED in Engineering General. Key competencies required for success in this position include client intimacy, earning trust, promoting sustainable development, managing emotions, pioneering change, building networks, making effective decisions, addressing challenges effectively, and forward-thinking. RINA is a multinational company offering services in energy, marine, certification, infrastructure & mobility, industry, and research & development sectors. With a commitment to fostering a diverse and inclusive work environment, RINA provides equal employment opportunities and upholds a workplace free from discrimination and harassment. Compliance with Italian Law n. 68/99 is also a priority at RINA.,

As a Visual Merchandiser at Uni Seoul, you will play a pivotal role in creating visually appealing displays that enhance the customer experience and drive sales. Your responsibilities will include planning and executing in-store merchandising concepts, creating eye-catching window displays, and maintaining visual standards in line with brand guidelines. You will have the opportunity to analyze sales data and customer feedback to continuously improve the visual merchandising strategy. To excel in this role, you should have proven experience in a retail environment, with strong creative and artistic skills. Your ability to work both independently and collaboratively, along with excellent communication skills, will be essential. Proficiency in design software such as Adobe Photoshop and Illustrator will be advantageous. Joining Uni Seoul means immersing yourself in a brand that combines Korean-inspired elegance with practicality, offering a unique shopping experience to customers. You will work in a supportive and team-oriented culture that values open communication and respect. Additionally, you will have access to exclusive staff discounts and early access to trendy collections, along with real career-building opportunities in a dynamic startup environment. If you are passionate about retail, have a keen eye for detail, and thrive in a creative environment, we invite you to be part of our team at Uni Seoul and contribute to transforming the ordinary into the extraordinary.,

Full time Salary: Rs.10,000 to Rs.20,000 per month depending on skills and experience and working hours and working days (multiple flexible options are available) We are looking for an ambitious and enthusiastic specialist chef (INDO-CHINESE) to join our team. Responsibilities: - Prepare and cook a variety of Indo-Chinese dishes to high standards ( Fried rices, manchurian items and noodles etc.) - Plan and develop new menu items in line with market trends and customer preferences Maintain hygiene and cleanliness in the kitchen as per food safety standards Requirements: 1. Any education/ student/ graduate/ post graduate 2. Expertise in indo-chinese dishes Attention to detail and consistency in food preparation 3. Good communication and teamwork skills Time management and ability to multitask Creativity in food presentation and recipe development 4. Basic knowledge of food safety and hygiene practices 5. Work Hours: Flexibility to work shifts, including mornings, late evenings/night, weekends, and public holidays Why to Join Bommasani Foods / Bommasani Brothers Super Market? At Bommasani Foods, we believe in building careersnot just offering jobs. Here’s what makes working with us a rewarding experience: 1. Generous Leave Policy: Enjoy 5.5 to 6.5 days of paid leave/weekoffs every month. 2. Balanced Work Hours: 8-hour work shifts to ensure work-life balance. 3. Extra Pay for Extra Effort: Get additional compensation for working overtime or on your leave days. 4. Professional Environment: Work in a structured, respectful, and growth-oriented setting. 5. Career Growth Support: Receive guidance, mentorship, and training to grow within the company. 6. Team Spirit: Be part of a positive, collaborative, and motivated team. 7. Respect & Recognition: Experience a workplace culture that values every individual. 8. Cross-Business Learning: Gain exposure to other ventures under the Bommasani Group umbrella. 9. Structured Promotions: Clear and transparent career progression based on performance. 10. Leadership Opportunities: Take charge of new projects and contribute to business innovation. 11. Strategic Involvement: Be a part of our planning and expansion efforts. 12. Business Travel: Optional opportunities to travel for business trips and expansion projects.

As a Customer Focus Representative at Lenskart, your primary responsibility is to drive the Net Promoter Score by providing exceptional service to all walk-in customers. You will greet and welcome customers, guiding them towards the clinic for a free eye check-up. Additionally, you will participate in stocktakes, maintain sales floor standards, and perform other day-to-day tasks to enhance the overall shopping experience. Your role will also involve understanding and effectively utilizing the POS system to process transactions efficiently. You should be dedicated to ensuring customer satisfaction by addressing any concerns they may have promptly and professionally. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on single vision and progressive lenses, and recommend suitable lens and frame options. It is crucial to conduct a quality check of fitted lenses before handing them over to customers. Furthermore, you will be responsible for recommending products based on customer preferences and identifying their unstated needs. By asking relevant questions and pitching solutions at the right time, you will assist customers in making informed purchasing decisions. Meeting sales targets, eye-test conversion rates, and adhering to standard operating procedures (SOPs) are essential aspects of your role. You will coordinate with customers for product pick-up post-sale and strive to resolve any issues to minimize returns. Ensuring the upkeep and maintenance of the store according to Lenskart standards is another key responsibility. This includes regular cleaning of frames and equipment, maintaining stock levels, and securing all Lenskart assets. By excelling in these areas, you will contribute to a positive customer experience and the overall success of the store.,