222 Customer Feedback Jobs - Page 9

Dear Candidate, JOB DESCRIPTION Electric vehicle may require. Job Profile: Customer Relationship Executive Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. Responsibilities: 1. Customer Interaction: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of vehicles. Address customer concerns and resolve complaints in a timely and professional manner. 2. Service Coordination: Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner. Follow up with customers after service visits to ensure satisfaction and address any additional concerns. 3. Customer Feedback and Surveys: Collect feedback from customers regarding their experiences with the dealership/service center. Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback. 4. Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business. Keep detailed records of customer interactions and preferences to personalize future interactions and offerings. Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships. 5. Product Knowledge and Training: Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers. Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques. Requirements: • Bachelor's degree or masters degree in Business Administration, Marketing, or a related field (preferred). • Proven experience in customer service, sales, or a related role, preferably in the automobile industry. • Pleasant personality with a customer-centric mindset. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and customer-focused mindset. • Organizational and time-management skills to handle multiple customer interactions. • Ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency in MS Office applications and CRM (Customer Relationship Management) software. • Enthusiasm for automobiles and willingness to learn about new products and technologies.

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances

IMAGE MOBILES AND COMPUTERS is looking for CRE Professional to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner Resolving customer complaints and finding creative solutions to customer problems Building rapport and relationships with customers to foster loyalty and repeat business Gathering customer feedback and making recommendations for improving customer service Keeping up-to-date with the latest products and services offered by the company Keeping accurate records of customer interactions and transactions Collaborating with other teams within the company to ensure that customer needs are met

We are hiring a dynamic and enthusiastic Business Development Executive for our Field Sales team. This role involves direct interaction with industrial clients across Maharashtra for the promotion and sale of industrial maintenance chemicals, lubricants, greases, and related products. Key Responsibilities: Identify and target prospective industrial clients for chemical and lubricant solutions Build and maintain strong relationships with existing and new customers Conduct product demonstrations and deliver effective sales presentations Understand customer requirements and recommend suitable product solutions Negotiate pricing, prepare proposals, and close sales deals Provide technical support to clients regarding product usage and application Travel extensively across Maharashtra for field sales activities Prepare and submit regular reports on sales pipeline, customer feedback, and market insights Candidate Requirements: Minimum 12 years of B2B industrial sales experience Prior experience in lubricants, industrial chemicals, or maintenance solutions is preferred Strong communication, negotiation, and interpersonal skills Technical understanding of product applications in industrial environments Self-motivated, target-oriented, and a quick learner Willingness to travel extensively Perks & Benefits: Performance-based incentives Structured training and growth opportunities Chance to work with a reputed industrial brand Field autonomy with team support

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances

Job purpose The primary function of the role is to advise on and plan visa/holiday requirements of the clients. The Consultant should communicate with clients to determine their needs, and then select the most appropriate options with required documents and holiday package. Duties and responsibilities Creating happy customers and retaining customers by the service provided. Provide consultation services to address potential clients interest in Visas, including establishing the suitability of the candidates visa. The consultation will mainly be by email, telephone, chats and Interakt. Present and market holiday packages and tourist visa services to current and potential clients. Prepare action plans to achieve monthly targets and to project the number of contacts to be made. Follow up on new leads and create referrals from existing leads. Identify sales prospects and contact prospects. Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Identify and resolve client concerns. To provide regular follow up on inquiries received. To ensure no escalations are created in the sales process Any other relevant duty as assigned by the Manager to assist with the smooth running of the organization. SKILLS & Requirements Graduation or Post Graduate in any stream Basic Communications skills in English and native language proficiency Work with team to achieve & generate quality lead & Sales from their respective region Good Communication skills & Convincing power Should be presentable with guiding skills Strong desire to learn and self-motivated to achieve results KPIs Target vs Revenue achieved with the primary Customer feedback rate Lead conversion Quality Qualifications Graduation in any stream with minimum 50% Skills : Excellent communication skills Characteristics: Go getter and leadership abilities Working conditions FRIDAY Fixed OFF and Alternative Saturdays Sundays are a normal working day

Promote and sell pharmaceutical products, medical equipment, and medical products to doctors, pharmacists, and hospitals within the assigned territory. Conduct regular visits to healthcare facilities and engage with healthcare professionals to present product information and address concerns. Offer complete product knowledge, including usage, dosage, and benefits. Build strong relationships with healthcare professionals to enhance product awareness and achieve sales targets. Actively listen to customer needs and concerns, offering appropriate product recommendations. Gather insights on market trends, customer feedback, and competitor activities and report to internal departments. Collaborate with the sales team and marketing departments on promotional strategies and campaigns. Attend seminars, workshops, and other events to expand professional knowledge and networks. Maintain detailed records of customer interactions and sales performance using CRM software. Ensure compliance with pharmaceutical industry regulations and ethical standards.

2–5 years of experience in founders office Working in ambiguity & wearing multiple hats Exp in entertainment or AI tech Taking ownership of core functions from operations & growth to client success & team building Execute daily business operations

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Fixed Salary = Between 16,000 to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Hiring for Immediate Joiners Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analyzing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.

Analyze and track PCDS sales data to monitor performance and trends, providing insights into sales activities. Monitor and manage the inventory of sales stock to ensure products are available when needed by the sales team. Coordinate with the sales team to gather data, generate reports, and ensure accurate and timely information flow. Compile and maintain weekly sales reports to track performance against targets and provide actionable insights. Collect customer feedback from parents and schools to identify areas for improvement and future opportunities. Assist in ensuring smooth communication between the sales team and other departments, supporting the overall sales strategy. Candidate Profile : Graduate degree required; fresh MBAs are welcome to apply. Prior experience in a sales support function is preferred, but not mandatory. Strong proficiency in MS Office tools (Word, PowerPoint, Excel). Excellent written and spoken English communication skills. Strong organizational skills and attention to detail. Comfortable working in a team-oriented environment and handling multiple tasks simultaneously.

Description We are seeking an experienced International Customer Support representative to join our team in India. The ideal candidate will have a passion for providing outstanding customer service and a strong ability to communicate effectively with customers from diverse backgrounds. Responsibilities Assist international customers via email, phone, and chat support. Resolve customer inquiries and issues in a timely and efficient manner. Provide product information and technical assistance to customers. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to enhance customer experience. Identify and escalate priority issues to the appropriate teams. Provide feedback on processes and suggest improvements to enhance service quality. Skills and Qualifications 1-8 years of experience in customer support or related field. Excellent verbal and written communication skills in English and at least one other language. Strong problem-solving skills and the ability to think critically. Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk). Ability to work in a fast-paced environment and manage multiple tasks. Strong attention to detail and organizational skills. Experience working in a multicultural environment is a plus. HR Mehak : 9650005227 [Call or Whatsapp] HR Yogendra : 7982510092 [Call or Whatsapp] HR Harpreet : 9501852537 [Call or Whatsapp]

Role & responsibilities include client handling, customer satisfaction problem solving customer data management Preferred candidate profile pleasing personality young energetic person

Create detailed & accurate jewelry designs using CorelDRAW Collaborate with clients to understand their design preferences Develop jewelry designs on client feedback Work closely with the production team to ensure designs are accurately executed.

To identify, source and secure both long term and short term B2B business opportunities. To develop new business opportunities within current and new customer base in accordance with the sales strategy defined in GOTO Market plan. To look after client retention by ensuring customers ongoing expectation is met. To manage day-to-day sales activities; including proposal, updating clients on their ongoing orders, prospecting and market development. To support the operation team, technical team and online marketing team by providing customer feedback. To develop good client relationship. To assist with debt collection.

Education: - Graduate/Post Graduate (Preferred MBA or M. Com) 10+ years of experience in Cus service, with at least 5 years in a managerial role. Experience in telecom or manufacturing industry is highly desirable. Strong leadership, communication, and problem-solving skills. Key Responsibilities: 1. Customer Relationship & Experience Management Lead, mentor, and manage a team of customer service professionals to ensure high performance and engagement Act as a senior point of escalation for resolving critical service issues. Build and maintain strong relationships with key. 2. Team Leadership & Development Lead and mentor a multi-location customer service team Conduct regular training and performance reviews to build service excellence culture. 3. Customer Feedback & Retention • Collect and analyse customer feedback (direct and via surveys). • Initiate corrective/preventive actions to improve service quality and customer loyalty. 4. Compliance & Reporting: Ensure adherence to regulatory standards and internal policies. Prepare and present regular performance reports to senior leadership 5 . Cross-Functional Coordination Work closely with Production, Quality, Sales, and Logistics teams to ensure seamless customer support and issue resolution.

Process - International (Chat+Upselling) Shift - Rotational Working Days - 5 days working, 2 days rotational week off Education - Graduate / Undergraduate Experience required - Fresher CTC - Around 23k in hand + annual incentives ONLY IMMEDIATE JOINERS Candidates must be good in English communication . Requirement Should be comfortable with rotational shifts. Must be good with English communication. Benefits Provident Funds Cab facilities Incentives Medical benefits

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances

Role & responsibilities : Responsible for design & delivery of the Program: member benefits & experiences Conceptualize member enrolment, retention & engagement initiatives basis analytics Monitor and analyse key performance metrics and customer insights to assess the effectiveness of loyalty initiatives and make data-driven recommendations for optimization. Insights and customer & store feedback Campaign Management: Plan and execute targeted marketing campaigns and promotions to drive participation in the loyalty program and increase customer engagement. Leverage Loyalty bases to drive incremental business Reconciliation and validation of all loyalty points of dealers and retailers. Timely process bills of vendor as per TAT provided in agreement with vendors. Issue resolution of dealers and retailers through Loyalty program. Calculation of TDS reports at the end of the month and provide to Finance. Execute orders given by dealers and retailers on timely basis. Develop and execute new ideas through Loyalty program.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

About the Role: We are looking for a result-driven Sales Manager with proven expertise and industry contacts in the engineering polymer compounding space. The candidate should be well-connected with buyers of SAN, ABS, PC, Nylon, etc., and capable of driving business growth across target segments. Key Responsibilities: Identify and develop new B2B customers for compounded engineering polymers (SAN, ABS, PC, Nylon). Leverage existing industry contacts to generate leads and close high-value deals. Manage the complete sales cycle from prospecting and product presentations to pricing, negotiations, and closing. Collaborate with production and technical teams to ensure customer requirements are met. Monitor market trends, competitor activities, and pricing dynamics. Regularly report on sales metrics, forecasts, and customer feedback. Requirements: Diploma/ BTECH from CIPET or any other similar reputed institute preferably in Plastic Engineering / Technology, MBA from any reputed institute 5 -10 years of relevant experience in polymer sales, preferably in engineering thermoplastics. Strong network of industry contacts in the compounding space. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and deliver on aggressive sales targets

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances