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4.0 - 9.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Role & responsibilities include client handling, customer satisfaction problem solving customer data management Preferred candidate profile pleasing personality young energetic person

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2.0 - 5.0 years

3 - 5 Lacs

Mumbai

Work from Office

Create detailed & accurate jewelry designs using CorelDRAW Collaborate with clients to understand their design preferences Develop jewelry designs on client feedback Work closely with the production team to ensure designs are accurately executed.

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1.0 - 6.0 years

0 - 5 Lacs

Delhi, India

On-site

To identify, source and secure both long term and short term B2B business opportunities. To develop new business opportunities within current and new customer base in accordance with the sales strategy defined in GOTO Market plan. To look after client retention by ensuring customers ongoing expectation is met. To manage day-to-day sales activities; including proposal, updating clients on their ongoing orders, prospecting and market development. To support the operation team, technical team and online marketing team by providing customer feedback. To develop good client relationship. To assist with debt collection.

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9.0 - 14.0 years

7 - 11 Lacs

Halol, Vadodara

Work from Office

Education: - Graduate/Post Graduate (Preferred MBA or M. Com) 10+ years of experience in Cus service, with at least 5 years in a managerial role. Experience in telecom or manufacturing industry is highly desirable. Strong leadership, communication, and problem-solving skills. Key Responsibilities: 1. Customer Relationship & Experience Management Lead, mentor, and manage a team of customer service professionals to ensure high performance and engagement Act as a senior point of escalation for resolving critical service issues. Build and maintain strong relationships with key. 2. Team Leadership & Development Lead and mentor a multi-location customer service team Conduct regular training and performance reviews to build service excellence culture. 3. Customer Feedback & Retention • Collect and analyse customer feedback (direct and via surveys). • Initiate corrective/preventive actions to improve service quality and customer loyalty. 4. Compliance & Reporting: Ensure adherence to regulatory standards and internal policies. Prepare and present regular performance reports to senior leadership 5 . Cross-Functional Coordination Work closely with Production, Quality, Sales, and Logistics teams to ensure seamless customer support and issue resolution.

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0.0 - 5.0 years

1 - 3 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Process - International (Chat+Upselling) Shift - Rotational Working Days - 5 days working, 2 days rotational week off Education - Graduate / Undergraduate Experience required - Fresher CTC - Around 23k in hand + annual incentives ONLY IMMEDIATE JOINERS Candidates must be good in English communication . Requirement Should be comfortable with rotational shifts. Must be good with English communication. Benefits Provident Funds Cab facilities Incentives Medical benefits

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0.0 - 4.0 years

2 - 4 Lacs

Mumbai, Pune, Delhi / NCR

Work from Office

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances

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2.0 - 7.0 years

3 - 8 Lacs

Varanasi

Work from Office

Role & responsibilities : Responsible for design & delivery of the Program: member benefits & experiences Conceptualize member enrolment, retention & engagement initiatives basis analytics Monitor and analyse key performance metrics and customer insights to assess the effectiveness of loyalty initiatives and make data-driven recommendations for optimization. Insights and customer & store feedback Campaign Management: Plan and execute targeted marketing campaigns and promotions to drive participation in the loyalty program and increase customer engagement. Leverage Loyalty bases to drive incremental business Reconciliation and validation of all loyalty points of dealers and retailers. Timely process bills of vendor as per TAT provided in agreement with vendors. Issue resolution of dealers and retailers through Loyalty program. Calculation of TDS reports at the end of the month and provide to Finance. Execute orders given by dealers and retailers on timely basis. Develop and execute new ideas through Loyalty program.

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0.0 - 2.0 years

0 - 2 Lacs

Mumbai Suburban

Work from Office

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Posted 2 months ago

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