Customer Feedback Associate Job (Remote)

About the job: Key responsibilities: 1. Make outbound calls to customers who have made recent purchases on Amazon 2. Introduce yourself professionally, explain the purpose of the call, and ensure a positive and engaging interaction 3. Politely request customers to share their experience and leave a product review on Amazon 4. Explain the benefits of leaving a review and how it helps both the customer and the company 5. Offer a cash voucher as a reward for leaving a review and following the company's Instagram page 6. Provide clear instructions on how to follow the Instagram account and claim the voucher 7. Ensure that customers fully understand the process for leaving a review and redeeming their incentive 8. Address any questions or concerns customers may have regarding the process 9. Confirm the customer's correct Amazon order details to verify the purchase 10. Record and update accurate customer information and responses in the system 11. Maintain positive customer relations 12. Be courteous and professional in all interactions to create a positive experience for the customer 13. Encourage customers to engage with the company on social media, fostering long-term customer loyalty 14. Monitor and track the number of successful reviews and Instagram follows generated through each call 15. Meet or exceed call and conversion targets set by the company 16. Follow up with customers as needed to ensure they have received the incentive after completing the requested actions 17. Report any issues, concerns, or feedback from customers to management for resolution 18. Stay up to date with any changes to company promotions, products, or guidelines to ensure accurate and relevant communication with customers Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 2,40,000 /year Experience: 1 year(s) Deadline: 2025-06-16 23:59:59 Skills required: English Proficiency (Spoken) and Interpersonal skills Other Requirements: Female candidates only. About Company: Arora Suppliers is represented by its brand Go Hooked which is a leading brand which deals with home organization, kitchenware, lawn & garden, and other such categories on all leading e-commerce sites in the country. Based out of West Delhi, the brand is supplying and selling products throughout the country.