39 Customer Facing Jobs - Page 2

As a SaaS Curriculum Product Manager, you will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. You will be working on ERP Products - Project Management, Risk Management, and Enterprise Performance Management (EPM). Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education ERP Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Fusion Cloud ERP Cloud applications - Project Management, Risk Management, and Enterprise Performance Management (EPM) . As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer needs, and learning best practices. You will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. Key Responsibilities Define and manage the end-to-end learning content strategy for Oracle Fusion Cloud ERP modules - Project Management, Risk Management, and Enterprise Performance Management (EPM) Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends. Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators). Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments. Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools. Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness. Stay current with Fusion ERP product updates (quarterly releases) and ensure timely updates to associated training materials. Manage vendor or in-house content development projects, ensuring timely delivery and quality standards. Support go-to-market teams with enablement content for new feature rollouts. Champion learner-centric design using data and feedback to evolve the curriculum. Qualifications 35 years of experience in ERP systems, preferably Oracle Cloud ERP. Proven experience in curriculum development, instructional design, or product training. Strong understanding of enterprise business processes and ERP implementation lifecycles. Excellent project management and stakeholder engagement skills. Ability to envision how to translate complex ERP features into intuitive and effective learning materials. Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc. Strong communication skills and ability to present ideas clearly. Preferred Skills Knowledge of Oracle Fusion ERP suite (Financials, SCM, Projects, etc.) Experience with agile development methodologies. Analytical mindset with ability to interpret data and make informed decisions. Strong communication skills and ability to present ideas clearly. Familiarity with Oracle University, Cloud Readiness content, or Oracle Guided Learning is a plus.

In this position, you will be responsible for managing requests related to Pharma Chemicals and Process Solution Products. Serving as the primary contact point for initial commercial and regulatory inquiries from internal and external clients via various communication channels such as mail, phone, or fax. Acting as a liaison between the sales team, supply chain, regulatory affairs, marketing, and other relevant stakeholders within your designated area of responsibility. Your role involves supporting sales representatives in achieving sales targets, handling quotations in collaboration with sales representatives, enforcing pricing policies, developing special pricing for specific client categories, managing commercial document requests from customers, processing product orders, checking inventory availability, verifying pricing, handling customer complaints, and escalating unresolved issues as needed. Additionally, you will maintain records of customer interactions and transactions. We are looking for candidates with a science background (any graduation) preferred, along with a minimum of 3-4 years of professional experience in a customer-facing role. Experience in chemicals, pharmacy, or biochemical fields is advantageous. Strong communication skills in English, both verbal and written, are essential. The ideal candidate should be organized, capable of multitasking, adaptable to change, possess excellent interpersonal skills, promote teamwork, enjoy working in an international environment, and demonstrate a positive attitude towards customer satisfaction. Proficiency in computer skills, including Microsoft Office, SFDC, and SAP, is a plus. Join our diverse team where we value diversity, inclusion, and innovation, believing that it drives excellence in science and technology. We are committed to providing equal employment opportunities and fostering a culture where everyone can develop and grow. Apply now to be a part of a team that champions human progress and impacts millions of lives positively. Our company offers a comprehensive range of benefits to support your financial well-being, health, and work-life balance. From a generous 401(k) Plan with company-matching contributions to comprehensive medical, dental, and vision coverage, we prioritize your overall well-being. Additionally, we provide tax-advantaged accounts, wellness programs, and voluntary benefits to give you extra protection and support. With various programs in place to assist with work-life balance, including paid time off, back-up day care services, and education assistance, we strive to create an environment where you can thrive both personally and professionally. Our recruiting process involves an online application for roles of interest, followed by screening and assessment stages. Interviews may be conducted via phone, video, or in person, leading to a mutual agreement if you are the right fit for the role. Once onboard, we ensure a smooth transition to kickstart your journey with us. If you haven't found the right job yet, join our Talent Community to stay connected and explore future opportunities.,

As a valuable member of our team, you will have the opportunity to work with requests concerning our Pharma Chemicals and Process Solution Products. You will play a crucial role as the primary point of contact for initial commercial and regulatory inquiries from both internal and external clients, whether received via email, phone, or fax. Your responsibilities will involve acting as a bridge between the sales team, supply chain, regulatory affairs, marketing, and other relevant interfaces within your designated area of focus. Your duties will also include providing continuous support to the sales representatives to help them achieve their sales targets. You will collaborate closely with the sales team to handle all quotations, enforce pricing policies, and develop special pricing structures for specific client categories. Additionally, you will manage various commercial documents for customers, such as brochures, sample requests, product datasheets, and more. In this role, you will be responsible for processing product orders, checking inventory availability, verifying pricing, managing customer returns, resolving complaints, escalating issues as needed, and maintaining records of customer interactions. Your ability to effectively communicate and collaborate with various stakeholders will be essential for the success of this position. To excel in this role, we are looking for candidates with a minimum of 3-4 years of professional experience in a customer-facing environment, preferably with a background in science. Proficiency in English, both spoken and written, is required. Strong organizational skills, the ability to multitask, flexibility in adapting to changing environments, and excellent communication skills are qualities that we value in potential candidates. If you enjoy working in a diverse and international team, have a positive attitude towards customer satisfaction, and possess excellent computer skills with experience in Microsoft Office, SFDC, and SAP, we encourage you to apply for this exciting opportunity. Join us in our mission to create a culture of inclusion and belonging that drives innovation and excellence in science and technology. Apply now and be a part of our team dedicated to championing human progress and making a positive impact on millions of lives.,

Role & Responsibilities: Must Have Skills: 1. Data Transformation & Correction: Proven experience executing complex data migrations, implementing data corrections, and performing large-scale data transformations with accuracy and efficiency 2. SQL Mastery: Over 5 years of hands-on experience writing advanced, high-performance T-SQL across diverse platforms, including Microsoft SQL Server. 3. ETL/ELT Development: Demonstrated expertise in architecting, developing, and maintaining robust, scalable ETL/ELT pipelines in enterprise-grade environments. 4. Scripting & Workflow Orchestration: Proficient in scripting languages such as Python, and with practical knowledge of orchestration frameworks like Apache Airflow. 5. CI/CD & Version Control: Deep understanding of Git-based workflows and best practices, with experience building and managing automated CI/CD pipelines for database deployments. 6. Customer Engagement: Adept at working directly with clients to gather requirements, communicate technical solutions clearly, and ensure timely project delivery. Work Timings: 2 PM - 11 PM India Standard Time (IST)

Job Title: Engineering / Program / IT Project Delivery Manager Experience: 15 - 20 Years Location: Hyderabad Timings: 2 - 11 PM IST Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced Engineering Leader to oversee and manage the engineering function within an account. This individual will be responsible for leading engineering managers, delivery managers, and the product management team within the engineering function. The Engineering Leader will play a crucial role in driving operational excellence, ensuring high-performance standards, and fostering a customer-focused approach. This position requires a strategic leader with a deep understanding of engineering processes, project management, and customer engagement. Key Responsibilities: 1. Leadership & Team Management Lead, mentor, and develop engineering managers, delivery managers, and the product management team to ensure alignment with organisational goals. and performance targets. Provide guidance and support for the professional growth of team members, ensuring they have the tools and resources needed for success. Conduct performance reviews, provide actionable feedback, and manage career progression within the engineering tower. 2. Engineering & Technical Oversight Oversee the execution of engineering projects across multiple domains, ensuring high-quality outcomes and alignment with product roadmaps. Collaborate with cross-functional teams to optimize engineering processes and practices, ensuring scalability, efficiency, and innovation. Ensure the engineering teams are equipped with the latest tools, technologies, and best practices to deliver high-quality products. 3. Project Management & PMO Oversee the execution of key engineering projects, ensuring on-time delivery, effective resource allocation, and risk management. Accountable for project planning, tracking, reporting, and the implementation of best practices in project management. Ensure that all engineering projects are aligned with the overall business strategy and objectives. 4. Customer & Stakeholder Engagement Act as a key liaison between engineering and customers, ensuring that the engineering tower aligns with client requirements and expectations. Ensure a feedback loop between customer support, engineering teams, and product management, fostering continuous improvement and high customer satisfaction. team Engage with senior leadership and other stakeholders to communicate progress, challenges, and opportunities within the engineering function. 5. Performance Management & Continuous Improvement Implement data-driven performance management systems to assess team effectiveness, project success, and individual achievements. Establish and monitor KPIs to ensure engineering teams meet quality, delivery, and operational objectives. Foster a culture of continuous improvement by driving process optimization, adopting new technologies, and identifying opportunities for innovation. 6. Strategic Vision & Operational Excellence Drive the long-term strategy for the engineering function, ensuring alignment with the company's overall business goals and vision. Manage resource allocation and budgets, and ensure that the engineering team operates efficiently within allocated budgets. Lead change management initiatives, ensuring smooth transitions as new processes or technologies are introduced. 7. Cross-Functional Collaboration Collaborate with other departments to ensure the seamless integration of engineering processes across the organisation. Champion the adoption of best practices in product management and engineering, ensuring that both teams work in tandem to deliver value to customers. Required Skills & Qualifications: Education: Bachelor's degree in Engineering, Computer Science, or related field (Master's preferred). Experience: 15+ years of experience in engineering, with at least 5 years in a leadership role overseeing multiple teams (Engineering, Delivery, Product Management). Proven track record of managing large-scale engineering projects and delivering high-quality products on time. Experience in overseeing and mentoring engineering managers, delivery managers, and product management teams. Strong experience in Project Management and Operations, preferably with expertise in PMO processes and tools. Technical Skills: Strong technical background in software development or systems engineering, with the ability to understand and guide diverse engineering teams. Familiarity with modern engineering practices, Agile methodologies, and product development lifecycles. Leadership Skills: Exceptional leadership skills with the ability to lead and motivate cross-functional teams. Experience in performance management, career development, and coaching engineers and managers. Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to engage with senior leadership, customers, and cross-functional teams. Proven ability to manage and nurture relationships with key stakeholders, both internally and externally. Business Acumen & Strategic Thinking: Strong understanding of business strategy, financial management, and resource allocation. Ability to think strategically and align engineering initiatives with overall business goals. Problem-Solving & Innovation : Ability to anticipate challenges and proactively develop solutions to mitigate risks and improve team performance. Creative thinker with a passion for continuous improvement and innovation in engineering processes and customer delivery. Desired Skills: Degree in Engineering. Familiarity with customer-facing roles or customer support processes. Experience with global or distributed teams. Familiarity with performance management frameworks and tools

Role & Responsibilities: Must Have Skills: 1. Data Transformation & Correction: Proven experience executing complex data migrations, implementing data corrections, and performing large-scale data transformations with accuracy and efficiency 2. SQL Mastery: Over 5 years of hands-on experience writing advanced, high-performance T-SQL across diverse platforms, including Microsoft SQL Server. 3. ETL/ELT Development: Demonstrated expertise in architecting, developing, and maintaining robust, scalable ETL/ELT pipelines in enterprise-grade environments. 4. Scripting & Workflow Orchestration: Proficient in scripting languages such as Python, and with practical knowledge of orchestration frameworks like Apache Airflow. 5. CI/CD & Version Control: Deep understanding of Git-based workflows and best practices, with experience building and managing automated CI/CD pipelines for database deployments. 6. Customer Engagement: Adept at working directly with clients to gather requirements, communicate technical solutions clearly, and ensure timely project delivery. Work Timings: 2 PM - 11 PM India Standard Time (IST)

This mail is regarding a job opportunity, reply back if interested. Greetings from Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd. About Us Teamware Solutions is a professional services firm with core expertise in and Established in 2003. We have about 2000+ professionals working with us. We are a global company with a presence in India, USA, Middle East and Singapore. If interested, Share an email on shilpi.d@twsol.com Customer Facing Good Communication Skills ITR/Tickiting Tool Good into Customer Fixing Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Shift- Evening Shift 2 Ways cabs facilities will be provided

Lead Software Engineer-SAP Location: Vaishnavi Tech Park, Bellandur| Bengaluru, KA About Us smartShift is the worlds leading provider of Intelligent Automation for SAP transformations. smartShift Intelligent Automation(R) is trusted by global brands to drive innovation. We help customers accelerate the transformation of their SAP systems to next-generation cloud computing environments. Our solutions have delivered thousands of application modernization initiatives, analyzing and converting over 2.5 billion lines of code, eliminating risk, and freeing up strategic resources to focus on growth. smartShift is ISO 27001:2013 Certified. About role The successful applicant will be expected to be an active part of SAP ABAP clean core transformation projects. Develop and Support ABAP Custom Programs Work on Custom Code remediation for Upgrade projects involving Unicode, HANA,S/4HANA Code reviews, Quality Assurance and feedback to R&D Skills and Experience Mandatory skills 5+ years of total IT industry experience Proficiency in ABAP cloud programming Model and Clean core strategy. Strong understanding and Implementation experience of ABAP CDS, Restful ABAP Programming Model. Experience in developing ABAP Programs, Function Groups, Classes, Data Dictionary Through understanding of Key user and Developer extensibility scenarios with practical implementation experience. Experience in using Code inspector / Extended program check / ATC Possess thorough knowledge in Transports, Testing, working in development and project environments, development life cycle management Must possess very good written and verbal communication skills; should be able to influence client stakeholders Preferred skills SAP HANA Certifications SAP /open.sap.com certifications If you are passionate about building the technology world, be smart and join us at smartShift!

Job Description: Build strong client and internal relationships and deliver client value using worxogo technology platforms Take ownership of the implementation plan and ensure on time delivery of results of highest quality Onboard users on worxogo platform and engage with client teams to drive adoption Desired skills: Excellent communication skills Good excel and presentation skills Should be able to take end-to-end ownership to deliver outcomes Should have the ability to pay attention to detail Education & Experience: BE, BBA, MBA from Tier 2/3 colleges OR Commerce & Science Graduates with good communication skills 2 years of work experience.

Job Role : P&C Insurance Analyst Company Name : M.Phasis Location: Bangalore, Work from Office Model Shift: US Business Hours Facing Role Experience : Minimum 1+ yr Interview Mode : Virtual *Notice Period : Immediate to 30 days only* *Budget : Maximum 4.5 LPA only* About the Role: We are looking for an experienced P&C Back Office Sr Analyst to join our team, supporting a global insurers operations. The ideal candidate will have a strong understanding of the Property & Casualty (P&C) insurance lifecycle and hands-on experience managing key processes such as quoting, new business processing, policy maintenance, pre-renewal, renewal debits, and claims management . This role requires a professional with a customer-facing background who can engage effectively with stakeholders and ensure seamless policy administration. Key Responsibilities: Manage end-to-end P&C policy lifecycle activities , including quote processing, new business issuance, policy endorsements, renewals, and claims handling . Serve as a key contact for customer interactions , ensuring accurate and timely resolution of policy-related queries. Handle policy maintenance tasks , including updates,cancellations, and reinstatements. Ensure pre-renewal and renewal processes are executed smoothly, including premium calculations and adjustments. Process renewal debits and ensure accuracy in policy accounting and documentation . Work closely with internal teams and external stakeholders to drive process improvements and enhance customer experience. Maintain compliance with US insurance regulations and ensure data integrity in all transactions. Provide insights and recommendations to improve efficiency in back-office insurance operations . Key Qualifications & Experience: . Strong understanding of the end-to-end P&C policy lifecycle , including policy issuance, maintenance, renewals, and claims management. Prior customer-facing experience in an insurance operations environment is a must. Familiarity with US insurance market operations and regulatory requirements. Exposure to international commercial insurance services will be a bonus . Preferred certifications: III Licentiate (India), CERT CII, AINS , or equivalent industry-recognized P&C insurance certifications. Strong analytical and problem-solving skills with a focus on accuracy and compliance. Ability to work from the office and support US-facing operations . Contact : 8431234240, reference is also welcomed.

Roles and responsibilities: Leading a team of Approx: 11-12 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Teams Performance each Month and provide feedbacks and support team to achieve their respective KRAs. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focused on revenue generation Others responsibilities: Believes in team work and identify and utilizes each team members strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focused towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership

Position - Technical Support Location - Pune-Hinjewadi Exp - 1+yrs Salary - 20k Immediate joiners required Diploma in (Electronics & Telecommunication/ Electrical) Job Description: 1. Required Well Knowledge about BLDC motor & PCB 2. Strong communication skills 3. Responding to customer inquiries and providing technical support via phone, email, or chat. 4. Strong follow-up for field defect part reverse 5. Well knowledge required for MS Excel & Power Points 6. Familiarity with CRM systems and support 7. Ability to prioritize and manage multiple tasks in a fast-paced environment. 8. Proven experience in technical support or a similar customer-facing role. Interested candidates can revert with updated resume in mail id given below- deepali@white-force.com

Role & responsibilities OBJECTIVE OF THIS ROLE Field service Engineer is responsible for the installation, repair, overhaul, warranty, AMC. Maintaining good customer relationship and high customer satisfaction standards. ROLES & RESPONSIBILITIES Supporting customers through technical and administrative activities Installation, repair, maintenance checks, overhaul, providing technical support to customers. Understanding customer needs and concerns Providing a high level of customer service Preparing and submitting service reports REQUIRED SKILLSET Knowledge in electrical basics. Willing to travel and problem solving ability. Good customer relationship, QUALIFICATION Graduate / Diploma from Electrical domain